The Word in Hospitality

In this edition our word is GROW. What initiatives are you working on today to help you grow, both as a person and as an organisation? Our guests join us to discuss how they’ve been answering these questions throughout this tough year.Sofia Tappa, General Manager- EMEA, Revinate Mark Struik, Commercial Director at Postillion Hotels.Ilse Kous, Project Director, Mews

The Word in Hospitality podcast is PURPOSE. Purpose is only purpose if it stays with you through challenges. Hear how brands have managed their purpose and messaging through a very challenging year, and the importance of standing for something you and your customers can believe in.Chris Penn, The Birch Community and Steel Hotels (ex Ace Hotels) Richard Valtr, Mews Systems 

The theme for our second episode is CONNECT. How can brands connect with their audience, particularly during these unusual times, to form meaningful, lasting engagement? And what are the silver linings to be found now we’re forced to disconnect in many instances? CARA FEDERICI, THE MADISON MELLE AGENCY ROBECTA MA, AIRBNB LEAH ANATHAN, MEWS 

This week our word is ADAPT. What kind of hospitality industry do we think we’ll have evolved into after this?We have three brilliant speakers joining us for our first episode to share their views: Calvin Anderson, CCO of Domio, Charlie MacGregor, Founder and CEO of The Student Hotel and the Reza Merchant, CEO of Lifehouse.

https://www.mews.com/blog/all-you-need-to-know-about-hotel-door-locksLocks and keys are undergoing a rare historic shift from mechanical to electronic, after having evolved little for millennia. The foundations for the current change were laid in 1975 when Tor Sornes patented the first electronic keycard lock and opened a new market for programmable locks and the potential for a range of authentication methods. Half a century later, it seems we are only now starting to glimpse the potential for electronic lock technology.

https://www.mews.com/blog/future-hotel-housekeepingFrictionless internal communication is what creates the “magic” guests feel when entering a well-run hotel. But there are some departments that have an intrinsically high level of miscommunication and misunderstanding that, if not corrected, can lead to open rivalry and blame games between employees whenever things hit the proverbial fan. The traditionally turbulent relationship between the front office and housekeeping department is too often the headline act and, as with any sibling rivalry, is based entirely on the quality of communication between the two.

We recap what went to down at HITEC 2019 in Minneapolis. The event is billed as America’s premiere hospitality tech event but it was disappointingly low on the tech. It looks like American hoteliers are starting to lag behind their European counterparts and we spoke to our very own team of Lucy Eason (Sales Director - North America) , Greg Naidoo (CCO) and Adam Britton (Product Manager) who were pacing the corridors thirsty for inspiration….

Hello and welcome to another episode of the Mewscast, where we discuss what’s hot and what’s not in hospitality tech along with some of the sharpest minds across the industry and beyond. On this episode - what is the future of payments in the hospitality space? Fintech is the buzzword on everyone’s lips and it's making a dent in all sorts of industries so it was always unlikely that hoteliers would be spared. Transformative changes are already upon us but who is really benefitting? From the guest experience, to productivity savings to fraud and cyber security, is there even any need for a change? We talked to recently crowned payments unicorn Stripe, super hot Swedish POS startup iZettle, the socially conscious Good Hotel and others to get to the bottom of it all.

We sat down with the co-founders of SnapShot and Hotel Tech Report to discuss the key takeaways from this years ITB Berlin. -- Cloud-based property management software that helps hotels and hostels automate their operations so they can focus on their guests. Find out what all the fuss is about at https://www.mewssystems.com/#itb2018 Test drive Mews for free mewssystems.com/free-trial/#itb2018

The OTAs are pouring money into startups but who have been the winners and what will future acquisitions look like? -- Cloud-based property management software that helps hotels and hostels automate their operations so they can focus on their guests. Find out what all the fuss is about at https://www.mewssystems.com/#milkshake Test drive Mews for free mewssystems.com/free-trial/#milkshake

Frictionless internal communication is what creates the “magic” guests feel when entering a well-run hotel.--Cloud-based property management software that helps hotels and hostels automate their operations so they can focus on their guests.Find out what all the fuss is about at www.mewssystems.com/Test drive Mews for free mewssystems.com/free-trial

In episode 2 of Mewscast, Mews Systems’ founder Richard Valtr, alongside guests Benjamin Devisme from Quicktext and Jens Munch from Prix, come together to discuss the change from static to real time hotel operations within today’s responsive environment.

Can you remove the reception desk from a hotel? Matthijs, Richard and Greg discuss the many challenges of innovating traditional processes from within a hotel. “There’s always been this need in hotels, to be be behind this desk, and it’s never changed” explains Greg. But as Matthijs explains, Richard did this successfully in his first hotel project at The Emblem hotel. He actually said, “I’m going to remove that reception desk and we’ll see what happens.” Listen to the podcast below to find out what happens when you remove the reception desk, how you can automate your billings process and why guests actually prefer online check-in.