Clinic Gym Radio

In this episode we’re welcoming Dr. Julie Durnan, CEO and Founder of Ginger Desk, to explain the transformative impact of virtual assistants in healthcare. We’ll hear about how Ginger Desk is streamlining clinic operations and enhancing patient care by training virtual assistants to handle administrative burdens, allowing clinicians to focus on delivering personalized patient experiences. “If you don't have an assistant, then you are the assistant.” – Dr. Julie Durnan Topics Covered Include Why leveraging digital assistants is so beneficial for modern medical practice success. How Dr. Durnan's innovation earned her the Innovate BC Women-Led Venture Prize. Why cost-cutting is just the beginning of virtual assistant benefits in healthcare. How Ginger Desk emerged as a solution to pandemic-induced operational challenges. How virtual assistants can significantly improve staff retention and patient experiences. Why systematic precision combined with personal care elevates healthcare services. Why creating unforgettable patient moments matters for practice growth. How Ginger Desk empowers clinicians to focus on direct patient care. Why meticulous procedures and systems are key to transforming good clinics into great ones. How virtual assistants enable scalability for practices at all professional stages. How virtual assistants help maintain a professional image for healthcare providers. Why best practices learned from various clinics enhance overall VA service efficiency. How VA services address labor challenges and high turnover in healthcare clinics. Why a well-documented system allows consistent delivery of high-quality service.   Ginger Desk: https://gingerdesk.com/   Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127

Today Josh is alongside Lee Kara Friedlander to examine the realm of online courses and communities within the healthcare and fitness industries. They share strategies for creating engaging content, building profitable online programs, and fostering a sense of belonging in digital spaces. The success stories of Amy Porterfield and Adriene Mishler are used as benchmarks for sustainable business growth through community interaction and education. “The beauty of the community design is that once it's up and running, you've got people engaging, you've got people commenting… You have less you have to do all the time.” – Lee Kara Friedlander Topics Covered Include How online courses and communities can transform healthcare and fitness businesses. Why continuous engagement and recurring income are critical for sustainable business models. How expert guidance through life changes, such as prenatal and postpartum care, enhances customer service. Why a strong online presence and authentic community interaction are essential for profitability. How personal touch and expert insights elevate authority and appeal to audiences. The importance of SEO, the customer journey, and multiple touchpoints in resonating with your audience. Why leveraging professional qualifications can impact lives and lead to a desired lifestyle. How crafting a content strategy that stands out in crowded markets can drive success. The role of community engagement in fostering growth and simplifying content creation. How recognizing and rewarding active community members can build a sense of belonging. Why establishing a reliable content creation cadence is necessary for maintaining an active community. How defining your target audience, or avatar, focuses your business and community efforts. Preloading your community with content to create an inviting atmosphere. How involving ideal clients early on can foster active participation and a vibrant community.   Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127

Dr. Allen Miner, the CEO of Chiro Match Makers, joins us in this episode. We’ll hear about strategic team building with Chiro Match Makers, the growing popularity of virtual chiropractic assistants, and how assessing different behavioral profiles can help you make staffing decisions in your practice. “The more you can specialize in what you like, the more you can keep your team specializing in what they like.” – Dr. Allen Miner Topics Covered Include Why integrating exercise with chiropractic healing combats musculoskeletal pain effectively. Why virtual chiropractic assistants can be key to practice efficiency and growth. How team building with Chiro Match Makers aligns with clinic values and style. Why cognitive and behavioral profiles are crucial in forming successful chiropractic teams. How specializing and outsourcing tasks can attract “A players” to your clinic. Why detailed systems and protocols draw in top talent over high salaries. How virtual assistants from abroad can enhance in-house staff performance. Why strategic staffing includes utilizing on-site and off-site personnel. How delegating administrative tasks improves patient engagement and experience. How technology enables secure and efficient remote work for off-site teams. Why assigning work based on individual strengths fosters business growth. Why email marketing segmentation by patient engagement levels is effective. How investing in quality staff translates to improved operational efficiency. Why sports science video analysis can be offloaded to skilled virtual assistants. How practice management evolves from traditional roles to remote support models. Why pre-evaluating potential hires ensures they fit the practice before interviewing.   Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127

Today we’re welcoming Jenn Collins to discuss the integration of trust and technology in healthcare. We’ll talk about how remote reception services can enhance patient care by facilitating responsive communication and streamlining clinic management, along with the benefits and challenges of virtual receptionists and their impact on patient trust. “You might need a receptionist to be on the line to give them the door code to get in, but that can happen from anywhere. They don't need to be sitting at the front desk.” – Jenn Collins Topics Covered Include Why two-way communication is crucial for building patient trust. How remote reception services streamline administrative tasks in healthcare. Why virtual receptionist services are pivotal in the evolving landscape of healthcare. How a personalized touch from virtual receptionists can improve patient service quality. Why moderate client volume practices benefit most from virtual receptionist services. How remote reception services provide psychological comfort to patients. Why virtual assistance reflects positively on a practice's reputation and efficiency. How the integration of technology reduces healthcare practice overhead costs. Why responsive communication is essential for addressing patient concerns promptly. How virtual receptionists can improve the patient experience at medical check-ins. Why human interactions with receptionists are still valued over digital systems. Why virtual receptionist services need to integrate effectively with EHR systems. How virtual receptionists enhance clinic operations by enforcing policies. Why hiring and retaining a younger workforce is challenging in modern healthcare. Why leveraging professional capabilities is essential for career advancement. Why embracing advanced communication technology is crucial for modern healthcare practitioners.   Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127

In this episode, marketing expert Jon Morrison joins us to discuss enhancing chiropractic practices with trust-building strategies and advanced technology. Jon is a Certified StoryBrand Guide at Get Clear Consulting, allowing him to give valuable insights on the integration of AI in website creation, the importance of clear online communication, and digital marketing tools that can revolutionize patient engagement and practice management. “The human element remains irreplaceable in others, such as hands-on healthcare services.” – Jon Morrison Topics Covered Include How a professional online presence builds trust and attracts new patients. Why clear messaging and patient-centric language are key to effective chiropractic websites. How AI post-GPT-3 is revolutionizing content creation for chiropractic websites. Why integrating technology enhances the patient experience and practice efficiency. How to manage your chiropractic practice's online presence with ease and affordability. Why adapting to digital marketing strategies is crucial for chiropractic success. How a well-crafted website serves as the business's welcoming front door. Why understanding the four essential elements of a good website matters. Why embracing modern technology is a step towards a dream chiropractic practice. How to transform your online presence with innovative marketing approaches. Why seamless integration with practice management software like Jane is beneficial. How to leverage digital tools to free up time for patient care. Why creating engaging content is simpler than ever with AI advancements. How patient loyalty and online engagement lead to a flourishing practice. Why combining clinical expertise with entrepreneurial vision maximizes practice potential.   Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127

Rick Anderson, an expert in automation, joins us today to delve into the transformative impact of automation and CRM systems on clinic gym hybrids. We’ll explore strategies for enhancing client experiences, streamlining operations, and boosting profit margins. The conversation also covers the critical role of structured scripts and frameworks in maintaining consistent, personalized client interactions. “We had a philosophy that kind of guided everything in the way that we built things: we're going to automate everything that could possibly be automated.” – Rick Anderson Topics Covered Include Why a systematic approach is essential for guiding clients from inquiry to membership. How to challenge the compensation status quo for musculoskeletal providers. Why strategic CRM management is crucial in the fitness and wellness industry. How personal training franchises can pivot from success to survival in economic downturns. Why automation transforms manual tracking into a streamlined, efficient operation. How customer journey automation combines technology precision with human touch. How scripts and frameworks enhance rather than stifle personal client connections. Why consistency in customer interaction scripts is key to effective service. How to refine workflow and prioritize tasks with automation for clinic gym hybrids. Why exercising is the evidence-informed method for long-term pain management. How membership-based business models offer profitability and manageability. Why automating accountability ensures staff responsibility and task completion. How to differentiate high-value tasks from less critical ones for business success. Why visual task management tools are effective for tracking customer interactions. How structured guidance equips teams for captivating performance and conversions. Why automation mastery transforms pain management into profitable clinic gym operations.   Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127

Today we’ll be exploring some under-utilized tools that can help you in operating a successful clinic gym hybrid. Josh offers insider tips on equipment choices, such as the strategic use of flat screens and projectors for education and client engagement. He also emphasizes the importance of storage solutions and the convenience of wheeled storage racks for maintaining an organized and efficient gym space. “Sometimes, it's the small investments that make the biggest difference.” – Josh Satterlee Topics Covered Include Why incorporating a flat screen or projector is essential for education and client engagement. How to ensure your clinic gym maintains organization and cleanliness for optimal operation. Why a professionally installed projector can be a game-changer for client retention. How the KALLAX cubby system from Ikea can solve storage issues for personal items. Why phone charging stations in cubbies can significantly improve the client experience. How wheeled storage racks revolutionize space utility and facilitate gym cleanliness. How to use a flat screen for internal team education and hosting courses in your gym. Why a clean installation of equipment displays professionalism and aesthetics in your facility. How to strategically place cubby systems for ease of client access and workout flow. How storage racks should be sturdy and organized for kettlebells and dumbbells to prevent clutter. Why adding casters to storage racks is beneficial for mobility and ease of cleaning the gym floor.   Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127

In this episode, Brett Jones, Director of Education at StrongFirst, is back with us once again. He discusses the symbiotic relationship between trust, simplicity, and kettlebell mastery. He shares further insights on how kettlebell training mirrors life's challenges, emphasizing the significance of discipline and resilience. Our chat ranges from the technical aspects of kettlebell workouts to the broader implications for mental and physical health. “By embracing simplicity, whether in technology or training, we find clarity and focus.” – Brett Jones Topics Covered Include How Brett's resilience as a cancer survivor informs his strength coaching philosophy. Why kettlebell mastery can be transformative, offering strength gains and cardiovascular benefits. How the “Simple and Sinister” program exemplifies the power of minimalist workout routines. Why embracing simplicity in training can lead to profound physical and mental gains. Why the kettlebell's unique design promotes improved shoulder mobility and overall strength. How a 70-year-old woman's strength journey with kettlebells can inspire others. Why “iron cardio” challenges the norm of separating strength and cardiovascular training. Why step loading is crucial for effective kettlebell progression and mastery. How the “Simple and Sinister” routine can significantly improve fitness in just six months. Why the rate of perceived exertion (RPE) scale is important for training progression. How kettlebell training can serve as a metaphor for overcoming life's adversities. Why a blend of strength and endurance is essential for real-world challenges. How kettlebell workouts promote peripheral adaptations beyond traditional cardio metrics. Why physical training can have a profound impact on mental wellness and resilience. How overcoming cancer influenced Brett's approach to fitness and strength training. Why StrongFirst certifications demand both physical and mental fortitude.   Trust Driven Care: https://trustdrivencare.com/

Today we’re welcoming Dr. Frank Benedetto, co-founder of the Honey Badger Project. He discusses his transition from a traditional physical therapist to a trailblazer in tech-driven hybrid and remote clinics. We learn about his personal journey, the evolution of patient care in the digital age, and his vision for revolutionizing healthcare through innovative models and smart health devices. “There is a significant advantage for clinicians who incorporate technology, even at the bare minimum, right now.” – Frank Benedetto Topics Covered Include Why Frank's personal experiences with outdated surgery inspired his healthcare redefinition quest. How the Honey Badger Project is pioneering cash-based clinics. Why breaking away from conventional models leads to superior patient outcomes and financial success. How hybrid healthcare models blend in-person and digital care for enhanced accessibility. Why today's healthcare mirrors the “ghost kitchen” concept with its expertise transcending physical spaces. How veterinarians are also embracing hybrid models for innovative animal care. How wearable technology is setting the stage for a healthcare revolution. How continuous blood glucose monitors could transform pediatric diabetes management. Why tech is pivotal for innovative, non-medical approaches in psychological practices. Why creating niche programs within general practices will enhance your clinic. How Frank’s CounterStrike remote coaching program employs biometric monitoring effectively. Standardizing processes and delegating tasks in remote coaching businesses. Apps that can help healthcare providers monitor patient progress with wearables. Why interpreting wearable data for patients is crucial. Why technology's integration into healthcare is essential to avoid being replaced by AI advancements.   Clinic Gym Hybrid Discussion Group: https://www.facebook.com/groups/1089660424448127/ Frank on Instagram: https://www.instagram.com/frank_benedetto/

In this episode, kettlebell expert Brett Jones shares his insights on minimalist strength training and the impact of kettlebells on fitness. He explores the historical evolution of kettlebell training, its role in building resilience and rehabilitating injuries, particularly the lower back, and the significance of the kettlebell snatch test. Brett also reflects on his personal journey, including battling cancer and its influence on his approach to fitness. “The kettlebell is simply an effective tool...It becomes alive in your hands.’” – Brett Jones Topics Covered Include How Brett discovered kettlebells in 2001. Why kettlebell training was a radical departure from the dominant fitness paradigms of the time. Why eccentric movements and force absorption are key in building resilience, particularly in lower back rehab. How kettlebells serve as versatile tools for various fitness goals and in clinical settings. Why the kettlebell snatch test is a formidable measure of strength, form, and stamina. How Brett’s battle with cancer changed his perspective and approach to fitness. Why kettlebell training is an efficient method for strength aerobics and sustainable workouts. How high-quality kettlebells are a prudent investment due to their durability and versatility. Why strength aerobics offers an alternative to high-intensity interval training. Why kettlebell training provides significant eccentric load beneficial for strength and rehabilitation. How kettlebells are practical in spaces where safety and efficiency are essential. Why kettlebells have become a standard in the fitness industry, moving from fad to staple. How the kettlebell's design contributes to its effectiveness in various forms of exercise.   Online Courses: https://clinicgymhybrid.com/online-courses

In this episode, physiotherapist Emma Jack discusses her personal journey with professional burnout and how it ignited her passion for coaching other clinicians. She highlights the power of joy, adventure, and dance as stress relievers, and shares her experiences with panic attacks and the comfort solo travel brought her. Emma also addresses the potential harm of social media on mental health and the importance of authenticity. “I really approached the design of my own clinical practice from the lens of ‘what will make this fun for me?’” – Emma Jack Topics Covered Include Emma's journey into physiotherapy, including the early stages of her career and the burnout she experienced. How professional burnout can lead to a reassessment of career path. Being sure to take breaks to avoid burnout. Why integrating elements of joy, adventure, and dance into our lives can act as stress relievers. How personal experiences can provide comfort and strength during periods of anxiety. The healing power of blogging and how it can create supportive spaces for connection. Why it's important to challenge societal definitions of success and to redefine it in more personal terms. How the images we see on social media can affect our mental health and self-perception. The importance of authenticity and vulnerability in both our personal and professional lives. How running a healthcare business can bring challenges but also immense satisfaction. The idea of using your professional license to create your dream life. How starting a blog and sharing personal experiences can help others feel less alone in their struggles. Why it's important to remember to have fun and live, not just work, to avoid burnout. The benefits of stepping out of our comfort zones and attending retreats and workshops. The importance of self-reflection and acknowledging areas for improvement in our lives.   Trust Driven Care: https://trustdrivencare.com/ Emma on Instagram: https://www.instagram.com/pressplayphysio

Does the thought of creating superb client experiences with minimal resources get you excited? This episode hammers home the significance of expertise in the clinic gym hybrid model. It's not about the fancy equipment or high-tech facilities, but rather your knowledge and ability to prescribe specific exercises based on clinical findings. Josh will go through some ideas that may seem small, but can make a world of difference to your overall client experience. “People want to be part of your movement, they want to be part of your business, they want to be part of the thing you're building.”– Dr. Josh Satterlee Topics Covered Include How expertise triumphs over equipment in a clinic gym. Why understanding how to devise effective workouts with minimal equipment is crucial. Why viewing your facility from a rookie's perspective is beneficial in creating a welcoming environment. Why the experience offered in the gym matters more than the equipment. How creating effective workouts with minimal equipment demonstrates expertise. Why simply providing a designated area for coats and umbrellas can enhance the client experience. How setting up a charging station for phones can improve the client's gym experience. Why including clients in gym expansion can boost their sense of belonging and commitment. Reasons to have a basket of commonly forgotten items. Why it's important to provide a walkthrough for new gym members. How to conduct periodic events to maintain client interest and commitment. Why a gym can be built for as little as $500 with the right expertise. How the 100K rowing challenge contributed to enhancing client experience and gym culture.   Online Courses: https://clinicgymhybrid.com/online-courses

Dr. Karlo Arciaga, a seasoned physical therapist specializing in orthopedics, joins us this week. We’ll be covering things like the role of manual therapy and the influence of social media on patient expectations. Karlo also touches on the lack of standardized approaches in physical therapy and explores the challenges faced by chiropractic graduates. We also hear about the differences between physical therapists and chiropractors. “I try to let people know, especially young clinicians, that your book knowledge is worth nothing if you simply can't get along with your patients.”– Dr. Karlo Arciaga Topics Covered Include Why Karlo emphasizes the importance of patient narratives and communication in physical therapy. How the lack of standardized approaches in physical therapy creates challenges in treatment. Why chiropractors and physical therapists have different approaches to managing musculoskeletal problems. How the perceptions of patients are influenced by their experiences with different healthcare providers. Why there is a need for direct examination of patients before proceeding with treatments. How a positive work environment can influence the outcome of physical therapy. How the use of social media can create unrealistic expectations for patients. The future of the physical therapy profession and the concerns about it phasing out. Why Karlo believes that the therapeutic alliance is crucial for producing good results. How the challenges faced by chiropractic graduates such as business pressures, financial constraints, and emotional stress affect their career decisions. How a positive workplace culture can motivate chiropractors to stay in the profession. Why it's important to stay connected with patients and potential customers through social media. How living the life of your dreams can be achieved by maximizing your professional license. The impact of social media on the expectations and role of manual therapy in patient treatment.   IG @kararciaga Let's Talk Rehab Podcast: https://podcasts.apple.com/ie/podcast/lets-talk-rehab/id1523061762 Trust Driven Care: https://trustdrivencare.com/

In this episode, Jamey Schrier, a former physical therapy practitioner and current business owner, discusses his transformational journey to achieving business freedom. He shares his thoughts on avoiding common business pitfalls, understanding patient needs, and effective time management strategies. The conversation provides great tips for those looking to break free from business constraints and move towards a sustainable and successful venture. “We all have the most important non-renewable resource, and that's time. So, what are you doing right now that is sucking the energy out of you?”– Jamey Schrier Topics Covered Include Why understanding and catering to patient needs is essential for business growth. How Jamey developed his business over nine years, along with the common pitfalls he encountered. Why personal health should not be sacrificed for business development. Creating a sustainable and successful venture by learning business skills. Why it's essential to break away from repetitive work habits and establish a clear vision for future success. How taking time off can provide perspective and contribute to business success. The need for effective time management and delegation strategies in business. How the method of carving out time blocks can spur lasting change. Why it's important to prepare for tasks before jumping into them. How business coaching can help drive growth and satisfaction in business. Why promoting knowledge and training programs is essential for professional development. Understanding patient needs and wants for business growth. Why it's necessary to break routine habits to propel your business forward. Slowing down and reflecting on our businesses for meaningful change. How hiring ethical, moral people can avoid HR issues and improve business operations. Why investing in business learning can lead to freedom and control in business and life.   Practice Freedom U: https://practicefreedomu.com/ Trust Driven Care: https://trustdrivencare.com/  

This week, Josh talks about various strategies to enhance the experience in your chiropractic office. He highlights the significance of customer service, appointment accessibility, efficient communication, and a patient-centric approach. We’ll also explore the potential of AI and technology in revolutionizing the process. Josh discusses the importance of a smooth patient journey within the clinic, from easy location and friendly staff, to streamlined paperwork and post-visit communication. “If you treat them like trash, they're unlikely to refer because they don't want their friend or family to be treated like trash.”– Dr. Josh Satterlee Topics Covered Include Why patient experience and customer service are vital in this space. Unpacking the importance of a friendly demeanor in retaining patients. An example of a gym providing personalized care. About the digital landscape of healthcare, plus the growing roles of technology and AI. How technology can enhance appointment accessibility and make communication more efficient. Why immediate response to patient inquiries is crucial. Training AI to provide accurate responses to patients. How to make a patient's journey in a clinic smooth and enjoyable. What benefits can come from having a friendly front desk staff and streamlined paperwork process. The art of sending pre- and post-visit messages to patients. Why every detail contributes to maximizing success and profits. The impact of small changes in creating an experience that encourages clients to refer others. Why providing an efficient booking system and prompt responses to inquiries is important. Providing a clean environment for patients. The importance of addressing patient concerns preemptively to enhance their experience. Tips to create personalized and impressive patient communication. The need to maintain and clean gym equipment.   Clinic/Gym Hybrid Discussion Group: https://www.facebook.com/groups/1089660424448127/

Fresh back from the Parker Seminar in Dallas, Texas, Josh takes us through what he observed at the event, such as how the clinic gym hybrid model is being increasingly adopted by health professionals. We’ll also debunk some myths around national certifications in the hiring process, and explore how on-the-job experience often holds more value. Later, we’ll learn some strategies for how to discover the right candidate and communicate effectively with potential hires. “Start with somebody who has no certification but is just an engaging, empathetic person; somebody that just captures everybody's attention when they're in the room.”– Dr. Josh Satterlee Topics Covered Include Changes that are happening in chiropractic education. The increasing popularity of the clinic gym hybrid model in healthcare. Why 32% of Midwest hospitals are integrating gym or performance centers. How internal hiring can transform your practice, plus a story about how this podcast helped Abigail get hired. The influence of office dynamics, communication style, and core values on the hiring process. How to effectively source a trainer for your practice. Why hiring a candidate without certifications could be beneficial. The misconception around the value of national certifications in hiring. Why on-the-job experience often outweighs certification credentials. Strategies to identify and communicate effectively with potential hires. How to leverage your license for success, learning from the likes of Amazon and Walgreens. The importance of having a quick response time in customer service. Why the best hires are often from within your existing patient base. The potential of the clinic gym hybrid model in revolutionizing healthcare practices.   Visit out website: www.clinicgymhybrid.com

We are alongside Robin Valadares in today’s episode. Robin is a physiotherapist, financial literacy educator, and creator of The Financially Fulfilled Physio. It is his goal to help physiotherapists and chiropractors alike learn about personal finance to make a gratifying, profitable practice. “We all hope it’s going to work out in the end, and we let ample time slide by to no benefit of our own.”– Robin Valadares Topics Covered Include How poor education of financial literacy is reflected in the industry. Where the best starting point is for financial beginners. The value in understanding the basics. Why personal finances typically impact professional finances. What the common hiding spots for financial problems are. How the small habits make the greatest impact. How expenses can add up when you move to the next stage of life. Why you should sit down on a regular basis to budget. Why investing in assets is such an important aspect of financial literacy. Which investment strategies can help you long-term and short-term. How you can use your time to provide value. Robin’s motivation for creating two financial literacy courses. Why you should earn an income irrespective of trading time for money. How severe lockdowns were an opportunity for Robin. How having many revenue streams will stabilize your income. Where mitigating expenses comes into the equations. Why you should understand the worth of your return on time. How to discern where to allocate your efforts. The valuable information you can receive through Robin’s blogs.   www.clinicgymhybrid.com    Contact Robin: Instagram: @financiallyfulfilledphysio

Kevin DeGroot is a full-time clinic owner and physical therapist working in the Denver area, and also runs a group for other physical therapists called The Uncaged Clinician. That’s where he offers business coaching and personal development to his colleagues to support them in growing their own businesses. This gives Kevin a significant degree of insight into what the trends are, where the market is going, and what’s going on in the physical therapy industry in general, which we’ll hear in this episode. “If you want to be a business owner and you want to make money doing business, you should probably go outside of healthcare.”– Kevin DeGroot Topics Covered Include Why physical therapists are excellent disseminators of information. The biggest challenge in finding qualified physical therapists. Why many physical therapists choose money over a position they actually enjoy. The biggest issues the industry is currently facing. The ripple effect of education problems that COVID has created. How flaws in the education system impact the skill set of PT students. The reasons why Kevin is called to work in healthcare. Why making money should never be your primary reason to become a PT. The important difference between compensation and benefits. The benefits to a career in healthcare that aren’t related to money. How to show appreciation to your staff outside of compensation. Why it's crucial to treat employees as unique individuals. How to structure your compensation around what motivates each person. How to use your available assets to bring in new employees.   Clinic Gym Hybrid Discussion Group: https://www.facebook.com/groups/1089660424448127   Contact Kevin/Uncaged Clinician: Facebook Group: https://www.facebook.com/groups/uncagedcliniciangroup/ Email: kevin@uncagedclinician.com 

This week we are joined by guests Meg and Nina of Articulate Design and Consulting. They are both physical therapists, and Meg currently owns her own space while Nina works at a prestigious clinic at the University of Toronto. Their careers have given them a deeper understanding of how design and functionality play into a clinic gym setting, giving them an edge when it comes to knowing what their clinic owner clients need to create an ideal space. “If you walk into your favorite restaurant, or a spa…the environment’s already providing a service without you having to do a thing.”– Nina Folliott Topics Covered Include Why Articulate Design is the perfect marriage of their personal and professional lives. How their backgrounds as physical therapists serve them as designers. Where the client experience really starts. Why clients should know the look and feel of a clinic before they even come in. How having a nurturing space creates a clinician-centered business. The importance of blending utilitarian functionality with personality and branding. Why you’re losing an asset if you don’t consider the clinic environment. Questions you should ask yourself to start shaping your concept. Why clinic owners need to see design as an investment. The various types of clients Meg and Nina often have coming to them. Meg and Nina’s proficiency at working with clients remotely. How optimizing your space will support your bottom line. Why the space itself is more important than the location. Which trends in design to follow and which ones to avoid.   Clinic Gym Hybrid Discussion Group   Contact Articulate Design: Instagram: @articulatedesignco Website: articulatedesignco.com Email: hello@articulatedesignco.com 

Michelle Wendling joins the podcast today for a discussion on how you can improve your business skills. Michelle sold her long-time, successful chiropractic practice back in 2001, and became president of Women Chiropractors, a non-profit organization. She started remote coaching in 2008 when she realized she could help clinicians hone their business skills to have more professional success. “You can keep your overhead ridiculously low and still be an absolutely phenomenal practitioner.”– Michelle Wendling Topics Covered Include Which numbers indicate whether or not your business is on track. Why you need to narrow down the numbers you pay attention to. How to know if you’re operating the right way as a business owner. Guideposts to follow when it comes to income per visit. How to base your prices on the income you want to make. What cutting your costs can immediately change for your business. What business owners are commonly overpaying on. Why having more new patients than returning ones is usually not a good sign. Why underpricing your services does your clinic a huge disservice. How knowing your numbers informs what you pay staff members. Why you should place the most value on the skills you learned in school. How to avoid shiny bauble syndrome and create real value. The biggest factor that will affect the level of client retention. How to create an excellent client experience. Why it’s important to connect people’s quality of life to what you do for them. How a checkout sheet can streamline the entire checkout process.   Trust Driven Care: www.trustdrivencare.com   Contact Michelle Website: www.bethebestchiropractor.com