The Retail Rebels

In episode 7 of The Retail Rebels, Finlay chats with Jonny Haskins the Co-Founder of Get Laid Beds We learn about the key decisions made and how the famous name came to be. Quick Preview:Find out why being frugal was a key to success, especially in the early daysHow important it is to have the right balance of skills amongst the leadership teamJonnys view on the next innovation in retailYou can connect with Jonny on Twitter at @getlaidbedsLeave us a 5 star review!Want us to cover a topic? We’d love to hear from you. Email us directly at finlay.mure@omnicx.com or find us on social media.Instagram @RetailRebelsPodcast Twitter @RetailRebelsPod The Retail Rebels is a weekly podcast unpacking the latest trends and strategies in retail.The Retail Rebels is sponsored by OmniCX, the only commerce platform you’ll ever need. Demystify data, let our AI do the heavy lifting and enable you to make smarter, better decisions for your business.

In episode 5 of The Retail Rebels, Ben chats with Scott Rafer, a Silicon Valley alumni and active technology investor and startup advisor. They cover the broad landscape of retail in the shadow of the giants; Amazon and Alibaba. Scott tells us how brands are playing with fire when it comes to using Amazon as a sales channel. We discuss the Achilles heel of Amazon and how independent retailers can win on getting intimate with their customers. Plus much more.Quick Preview:Find out why and how Amazon will learn more about your business than you will if you sell you're selling products on their platformCan you work with Amazon as a retailer? The importance of empathy in driving customer loyaltyYou can connect with Scott on Twitter at @raferLeave us a 5 star review!Want us to cover a topic? We’d love to hear from you. Email us directly at sukie.thomson@omnicx.com or find us on social media.Instagram @RetailRebelsPodcast Twitter @RetailRebelsPod The Retail Rebels is a weekly podcast unpacking the latest trends and strategies in retail.The Retail Rebels is sponsored by OmniCX, the only commerce platform you’ll ever need. Demystify data, let our AI do the heavy lifting and enable you to make smarter, better decisions for your business.

In Episode 4 of the Retail Rebels. Ben catches up with Paul Yewman the CEO of PostTag, a last mile specialist company with one mission in mind 'making addresses accurate'.Did you know 45% of addresses in the UK are a football field away from where they actually are?In this episode Ben & Paul discuss:Delivery accuracy in developed and developing marketsLessons retailers can learn from the likes of UberEats and DeliverooThe impact of the gig economy on retailYou can find more on PostTag and Paul Yewman on https://posttag.com or on Twitter @MrYewman and @PostTagStoriesLeave us a 5 star review! Want us to cover a topic? We’d love to hear from you. Email us directly at sukie.thomson@omnicx.com or find us on social media.Instagram @RetailRebelsPodcastTwitter@RetailRebelsPodThe Retail Rebels is a weekly podcast unpacking the latest trends and strategies in retail.The Retail Rebels is sponsored by OmniCX, the only commerce platform you’ll ever need. Demystify data, let our AI do the heavy lifting and enable you to make smarter, better decisions for your business. 

In Episode 3 of the Retail Rebels. Ben catches up with Suz Chaplin the founder of esbconnect an email marketing platform.In this episode Ben & Suz talks through:How to build a large CRM databaseHow to find new customers in the ESB databaseHow you can use email as a digital IDYou can find more about Suz and her business esbconnect on http://www.esbconnect.com/ or connect with them on Twitter @esbconnectLeave us a 5 star review! Want us to cover a topic? We’d love to hear from you. Email us directly at sukie.thomson@omnicx.com or find us on social media.Instagram @RetailRebelsPodcastTwitter@RetailRebelsPodThe Retail Rebels is a weekly podcast unpacking the latest trends and strategies in retail.The Retail Rebels is sponsored by OmniCX, the only commerce platform you’ll ever need. Demystify data, let our AI do the heavy lifting and enable you to make smarter, better decisions for your business. 

In episode 2 of the Retail Rebels Ben and Sukie discuss the role of in-store as part of an overall great CX.We all know the importance of online e-commerce and how personalisation and tailored experiences are key. However when it comes to in-store we often neglect and forget how important it is in the overall customer experience and how it's one of the best ways to drive customer loyalty and retention.Quick Preview: Is brick and mortar really dead?Example of retailers big and small nailing the in-store experience.How to use technology in store to improve customer experience.Leave us a 5 star review! Want us to cover a topic? We’d love to hear from you. Email us directly at sukie.thomson@omnicx.com or find us on social media.Instagram @RetailRebelsPodcastTwitter@RetailRebelsPod--The Retail Rebels is a weekly podcast unpacking the latest trends and strategies in retail.The Retail Rebels is sponsored by OmniCX, the only commerce platform you’ll ever need. Demystify data, let our AI do the heavy lifting and enable you to make smarter, better decisions for your business. 

This is a bonus episode following on from Ben and Sukie's first episode on Customer Experience.Ben talks through how last mile is often overlooked as part of the overall retail experience.The episode will leave you questioning your own delivery experience.How quickly can you get your product to your customers? How easy is it to get your products to your customers?How easy is it to return your products?

In episode 1 of the Retail Rebels Ben and Sukie discuss the importance of having a CX as your businesses top priority.We all think we know we're doing a great job at customer experience, but how much do you really know about your customer? Did you know that 63% of consumers would give up personal data for more personalised product recommendations or offers? With customers screaming for personalisation, Ben & Sukie talk about the outcomes of great customer experience, and some tips on how to nail it. Quick Preview: What is Customer Experience?3 reasons why customer experience is important.Being consumer aware vs consumer led.Tips to really understand your customer  Leave us a 5 star review! Want us to cover a topic? We’d love to hear from you. Email us directly at sukie.thomson@omnicx.com or find us on social media.Instagram @RetailRebelsPodcastTwitter@RetailRebelsPod--The Retail Rebels is a weekly podcast unpacking the latest trends and strategies in retail.The Retail Rebels is sponsored by OmniCX, the only commerce platform you’ll ever need. Demystify data, let our AI do the heavy lifting and enable you to make smarter, better decisions for your business.