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The Combustion Chronicles
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Join the unapologetic Shawn Nason as he deep dives into the power, influence, and opportunities embedded in Experience Ecosystems™. When bold leaders fuel big, consumer-centric ideas with courage, vision, and commitment, the result is a game-changing explosion that creates a people-first new normal. It’s time to blow up some silos and ignite an experience revolution by putting people first.
106 Episodes
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Lots of people love reading trend reports; much fewer have a clue of what to do with what they’re reading. That’s where this week’s guest comes in. Author, speaker, and futurist Daniel Burrus has built a worldwide reputation for his spot-on predictions about technology-driven change and its impact on the business world. In fact, he’s named in hundreds of patents by people who got their ideas from his speaking and writing. Join the conversation as host Shawn Nason talks with Daniel about turning disruption into a choice, understanding the difference between hard trends and soft trends, and recognizing that there’s more opportunity on planet Earth right now than there has ever been in human history.
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Join us this week as host Shawn Nason sits down with Ahmad Imam, an entrepreneur whose journey has taken him from pizza-shop dishwasher to being recognized as one of the top influencers to follow in 2021. As a presenter, host, edutainer, and highly regarded social media personality with over a million engaged followers, Ahmad speaks a message of empowerment and leads by example in his challenge to inspire shocking vulnerability in the business world. Covering topics from going against the grain to being the story that other people tell at the dinner table, Shawn and Ahmad are not afraid to blow up the traditional norms of leadership.
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Maybe you’ve thought of yourself as a go-getter, but have you ever aspired to be a "go-giver"? Meet this week’s guest, author, consultant, and business leader Bob Burg, who is on a mission to show people that the amount of money one makes is directly proportional to how many people they serve. For over 30 years, Bob has been successfully showing entrepreneurs, leaders, and sales professionals how to communicate their value and accelerate their referral business. Join the conversation between Bob and host Shawn Nason as they talk about winning by shifting focus from getting to giving, bringing immense value to others, and putting other people first.
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This week’s guest has been a disruptor since way before disruption was cool. Join in the conversation as host Shawn Nason talks all things disruption with author, podcaster, speaker, and consultant Charlene Li, founder of Altimeter, a disruptive analyst firm acquired in 2015 by Prophet. In her mission to help leaders and organizations thrive with disruption, Charlene shifts people’s mindsets and behaviors to embrace disruption and change as a positive instead of negative. In this episode, the two disruptors talk about getting intimate at work, placing the customer prominently on your metrics dashboard, treating employees as collaborators instead of sheep, and making failure a part of your vocabulary.
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On this episode, host Shawn Nason sits down with Michael Schultz, founder of Infuse Hospitality, a one-stop solution for specialty food and beverage experiences, which operates more than 29 million square feet across North America. Obsessed with creating human-obsessed experiences, Schultz also founded Chicago-based Fairgrounds Craft Coffee & Tea, a first-of-a-kind cafe that offers a variety of craft coffee roasters, specialty teas, and fresh chef-made food all under one roof. Join the conversation as these two mavericks chat about the power of legacy, solving for the right problem, and understanding that their children are not any more important than anyone else’s.
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What do s’mores and Taylor Swift have to do with standing out as a maverick? Join this week’s episode to find out as Shawn Nason talks with Billy Samoa Saleebey, CEO and co-founder of Podify, a podcast agency that provides production and promotion services to companies and individuals who want to create podcasts. Centered on human-obsessed business interactions, the two cover authentic conversations about going against the grain, asking the hard questions, embracing customer mindsets, and overcoming obstacles.
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If LinkedIn ever names a chief inspiration officer, this week’s guest, Rachel Beck, would be perfect for the job. With more than a quarter of a million followers, she fills her feed with words of encouragement that bring hope to her followers. As an international award-winning photographer and author, she seeks to inspire as many people as possible before she leaves the planet. Join in this week’s conversation as host Shawn Nason talks with Rachel about maverick mindsets, using social media for good, and humanizing business relationships.
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What do liver and onions have to do with changing the world? According to this week’s guest, there’s a stronger connection than you might think. In this episode, host Shawn Nason talks with Cory Warfield (A.K.A. the “LinkedIn Growth Guy”) about wowing your customer, putting yourself out there, listening more than you talk, and developing work-life harmony. Driven by big problems that needed to be solved, Warfield’s entrepreneurial career reflects an ongoing theme of constantly being called to step up and do a bit more.
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To kick off the sixth season of The Combustion Chronicles podcast, host Shawn Nason sits down with B2B influencer AJ James to dig into the never-dull world of business influencers. Join the conversation as James, chief growth officer and CEO of InfluencerActive and group CEO for innovation and growth at Trinity Consulting Services, discusses innovation and transformation through the lens of connection while engaging the power of rule breaking, constructive criticism, and believing in your ideas.
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In the world of business, it's all too easy to put profits over people and turn relationships into meaningless transactions. How might we flip the script and focus on humanizing business interactions by creating experiences that create significant revenue? Join host Shawn Nason as he examines the business case of creating people-first Experience Ecosystems with a panel of experts. Guests include Diane Magers, founder and chief experience officer at Experience Catalysts in Dallas, TX; Stacy Sherman, a keynote speaker, author, and podcaster; and Jeannie Walters, founder and chief experience officer of Experience Investigators.
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What does putting on an amazing heavy metal show have to do with customer experience? According to this week's guest, pretty much everything. In this edgy episode, Shawn Nason sits down with award-winning author and speaker James Dodkins to get real about the power of relationships, designing for customer success, and acknowledging the role that fear plays in CX work.
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How might we prepare for the new experience frontiers that will be here before we know it? On this episode, host Shawn Nason talks with three industry experts who dig into the role that digital technology plays in transforming our experience horizons. Guests include Jon Radoff, CEO of Beamable; Dr. Swati Mehta, director of quality and performance at Vituity; and Dov Hirsch, founder of ContinuumXR.
Download Vituity's tips for making virtual visits "R.E.A.L."
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From humanizing the patient experience to engaging as many industry disruptions as possible, this week's guest is no stranger to challenging the healthcare industry to think differently. Join host Shawn Nason and healthcare experience expert Beth Bierbower as they discuss how healthcare leaders can rethink their Experience Ecosystems by paying attention to what eighteen-year-olds are doing in their garages, looking for lost opportunities, and utilizing data in ways that create a better quality of life for the people they serve.
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Nate Brown's conviction and energy for customer experience knows no bounds. As a CX executive and co-founder of the CX Accelerator, he relentlessly unleashes his expertise, boldness, and creativity on the challenges that prevent organizations from creating experiences that make people's lives better. Join us this week as host Shawn Nason sits down with Nate to wake up CX professionals, harness the voice of the customer, and challenge the status quo.
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How are business leaders using experience design to keep up with the pace of change? On this episode, host Shawn Nason is joined by a panel of experts to talk about the role that experience design plays when innovation gets accelerated. Guests include Braden Kelley, customer experience and innovation solution director at HCL Technologies; Diane Stover-Hopkins, founder and CEO of ExPeers; and Michael Horn, senior strategist at Guild Education.
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Lots of organizations talk about being customer centric; this week's guest actually makes customer centricity happen. Join the conversation as host Shawn Nason gets real with internationally recognized thought leader, keynote speaker, and author Annette Franz about focusing on the humans in Experience Ecosystems by putting customers in the center of the organization's discussions, decisions, and designs.
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How do you create experiences so amazing that they're nothing short of magical? According to this week's guest, it all comes down to leadership. Join host Shawn Nason as he sits down with Lee Cockerell, former executive vice president of operations for the Walt Disney World Resort, to talk about the role that people-centric leadership plays in creating experiences that change people's lives.
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On this week's episode, host Shawn Nason explores innovation and disruption through the lens of the investment world. Though sinking major money into the next big thing is never a sure bet, investing in innovation requires looking beyond the immediate return on investment to focus on creating a better world. Episode guests include Michael Lee, senior vice president of strategy and marketing at Innovation Minds; David Kepron, founder and owner of NXTLVL Experience Design; and Garnet Heraman, co-founder and managing partner of Aperture VC.
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Having served in executive leadership roles with some of the world's most recognizable companies, this week's guest brings a unique perspective to understanding the importance of human-first experiences. Join in the conversation this week as host Shawn Nason talks with Emily Chang, CEO of McCann Worldgroup China, to discuss culture and leadership as well as the role that social legacy plays in the business world.
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According to customer experience expert Shep Hyken, there's a big difference between repeat customers and loyal customers. And, to be successful, companies have to know the difference. Join us this week as Shep, an in-demand keynote speaker and best-selling author, joins host Shawn Nason for a no-holds-barred conversation about loyalty killers, the importance of leadership and culture, and the launch of his new book, I'll Be Back: How to Get Customers to Come Back Again & Again.
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