Ready to Retail

As an organisation that connects people and communities with each other and the world, we’re proud to partner with Beyond Blue to help connect people across Australia with mental health and wellbeing information, because we know that when we connect, we feel better. Australia Post are proud to support the Beyond Blue Speakers Program. Beyond Blue Speakers meet with people all over Australia and share their personal stories of anxiety and depression. By doing so, they open up conversations about mental health and connect with others through their shared experiences. In this episode, in support of Mental Health Month, and in partnership with beyond blue, we talk with Tim Hoopmann and explore his story as a small business owner, mentor and Beyond Blue representative. Tim shares with us his successes, insights and advice for business owners and teams, plus opens his toolbox and talks mental wellbeing and all things Beyond Blue. Learn More If you would like to learn more about any of the programs that we have mentioned here with Beyond Blue CLICK HERE For specific information on Beyond Blue’s NewAccess for Small Business Owners CLICK HERE Help and support Please remember that support is available if you should need it through our Employee/Workforce Assistance Program (EAP/WAP) for free for all Australia Post team members and their immediate family members. You can contact EAP/WAP on 1300 687 327. You can contact the Beyond Blue helpline on 1300 945 301 If you have any queries or would like to touch base with the team, please email us on retailacademy@auspost.com.au  See omnystudio.com/listener for privacy information.

Welcome to Australia Post Broadband! In this episode, we are excited to be joined by a very special guest who highlights the features and benefits that we can expect from Australia Post Broadband plus, shares part of the strategy behind launching Australia Post Broadband into the market.   You will hear from:  James Barnard – Product Owner for Australia Post Broadband   Want to learn more?  For everything we have talked about in this episode you can find it by  CLICKING HERE  OR If you, your family or friends want to save 25% on our Broadband plans, you can enjoy our introductory offer of 25% off any Australia Post Broadband plan for the first 6 months*. All you need to do, is sign up by 9 January 2023. CLICK HERE to learn more about how and to view all the available plans   Help and support  If you have any queries, questions or would like to touch base with the team, please email us on retailacademy@auspost.com.au See omnystudio.com/listener for privacy information.

In this episode of Success stories from the field, we are joined by two special guests who provide you with insight into how their Post Offices provide their customers with travel money solutions, while preparing for their overseas adventures, as well as giving you some helpful hints and tips for increasing customer awareness about Travel Platinum Mastercard and Foreign Cash services available at Australia Post. Hearing from our colleagues who are doing it well - straight from the People’s Post Office.   You'll be hearing from:  Vanessa Gavenlock – Licensee of Lake Haven LPO  Amanda Hayes – SPSO of Bowral Post Office    Learn More  If you would like to learn more about our Foreign Currency service CLICK HERE  If you would like to learn more about our Travel Platinum Mastercard CLICK HERE    Help and support  If you have any queries or would like to touch base with the team, please email us on retailacademy@auspost.com.au See omnystudio.com/listener for privacy information.

In this episode of Ready to Retail we are joined by Thomas King (Senior Product Manager, Cash Solutions) and Blair Jenkins (Senior Product Manager ‑ Consumer Prepaid Cards), both of which are going to help us ready our finances in preparation to travel overseas. Whether you prefer cash, prepaid card or maybe want to take a mixed purse with you, Australia Post will be able to help.  If you would like to learn more about the travel money services available visit: CLICK HERE.  And for our retail team members, take a look on POP: POP | Knowledge Hub | Product / Service | Financial Services As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au     See omnystudio.com/listener for privacy information.

You might notice things sounding a little different for our current, In Conversation series for NAIDOC week will as we hand the reigns over to some of our other team members.In this episode, Simone Sexton, our Indigenous Inclusion Consultant, will be having a wonderful and insightful yarn with Aunty Jackie Huggins.As a young girl, Jackie had a dream. She knew she wanted to stand up for injustices and be on the side of life that created positive change. Jackie has also always been an avid reader, and thus was born her art of writing and storytelling. Dr Jackie Huggins is currently leading the work for Treaty in Queensland. A respected speaker on Indigenous issues, Jackie is also a well-known historian and author, with articles published widely in Australia and internationally. Her acclaimed biography of her mother, Auntie Rita, was first published in 1994, and in 2022 alongside her sister Ngaire they wrote a biography of their father, called Jack of Hearts: QX11594, Australia Post’s first indigenous employee in Ayr QLD.Jackie was the former Co-Chair National Congress of Australia’s First Peoples, former member of the National Council for Aboriginal Reconciliation, the Co-Chair of Reconciliation Australia, the State Library Board of Queensland and the Australian Institute of Aboriginal and Torres Strait Islander Studies. She was Co-Commissioner for Queensland for the Inquiry into the Separation of Aboriginal and Torres Strait Islander Children from Their Families, and for several years was a Judge of the annual David Unaipon Award.You will also hear Jackie talk about NAIDOC week and what’s changed over the years and the positive pieces of work she has experienced. You might also just hear a love story!Competition info:If you’d like to win a signed copy of 1 of the 6 books Jackie kindly left with us, all you need to do is:o Email retailacademy@auspost.com.auo Leave your nameo The best part you enjoyed about our 3 part series for NAIDOC weeko Leave where you would like us to mail the book toMore Info:· If you’d like to buy a copy of either Sister Girl or Jack of Hearth QX11594 we encourage you to visit Jackie's favourite QLD Bookstore online or in person. You can find them HEREAs always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

Our current three episodes will sound a little different as we hand the reigns over and begin our In-Conversation series for NAIDOC week.In this episode, Barb Sheehy, our National Indigenous Manager, had the opportunity to sit down with the imitable Ian Hamm and talk about NAIDOC week, his insights on reconciliation and where he really sees this heading for Australia.If you don’t or haven’t head about Ian yet, we hope this introduction helps you out:Ian has extensive government and community sector experience, particularly at executive and governance levels and has overseen major policy and strategic reforms for government and community organisations. Working with people from a vast array of backgrounds, managing complex and sensitive relationships has meant that Ian can achieve mutually beneficial outcomes. Ian now devotes himself to improving the representation of Aboriginal people on boards and other high-level governance, through strategic action, advocacy and mentoring and you’ll hear Barb talk to Ian more about this this.You will also hear Ian talk about NAIDOC week and how he shows up plus Ian’s key points in relation to what you can do to Get up! Stand up! Show up!As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

Our next three episodes will sound a little different as we hand the reigns over and begin our In-Conversation series for NAIDOC week.In this episode, Simone Sexton, our Indigenous Inclusion Consultant, will be having a yarn with Steve Fordham a proud Kamilaroi man as well as the founder and Managing Director of Blackrock Industries, a 100% Indigenous-owned business.From a mere 5 years of age, Steve knew he wanted to be an entrepreneur. He wanted to shape voices, be innovative and create meaningful and systemic change. He wanted to make a difference, to help his mob, help families grow together and not fracture and fall apart, a piece of the systemic problems that are faced in communities todaySteve also developed the ‘Second Chance for Change’ program with co-founder Robbie, which works with incarcerated Indigenous men, to help them rehabilitate through training, skills and education. To date they have rehabilitated 111 men and have provided countless other opportunities for Our mob to seek employment. which he talks more to Simone about. They help reintegrate people back into their community without the need to reoffend. Through Blackrock & Blackroo, they help them find housing, employment, and a sense of belonging, which is a crux of why they find problems in the first instance. Working with them on a day to day basis, Steve ensures that they do not reoffend. This is what has become Steve’s passion.You will also hear Steve talk about NAIDOC week and the fact that this isn’t just for and Aboriginal people, this is about Australian culture.Contact info:· If you’d like to know more about Blackrock Industries and their #workwithpurpose attitude, you can head to their website and take a read by clicking HERE.· You can also jump on board and support Balckroo Industries, the business supporting the Second Chance for Change program, by implementing a vending machine in your workplace, by clicking HERE.· Reach out to Steve on his LinkedIn by clicking HEREAs always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters, and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award, state and territory recipients who make such a profound contribution to their communities and the nation.We’d like to take this opportunity to congratulate all the state and territory award recipients for 2022. In this Australian of the year series, we had the opportunity to be in conversation with each of these amazing people and this story of hope, resilience and true human nature is but one of them.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with Leanne Liddle, winner of the 2022 Northern Territory, Australian of the Year Award.Our 2022 NT Australian of the Year, Leanne Liddle, isn’t a stranger to racism or standing up against it. Leanne talks about fighting discrimination, the continuing work to improve our justice systems and how non-Indigenous people can build better relationships with their Indigenous counterparts.During a decade of service as the first Aboriginal policewoman in South Australia, she fought racism and discrimination in the force - and won. That victory was the spark that blazed her path in the justice sector.Australia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters, and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award, state and territory recipients who make such a profound contribution to their communities and the nation.We’d like to take this opportunity to congratulate all the state and territory award recipients for 2022. In this Australian of the year series, we had the opportunity to be in conversation with each of these amazing people and this story of hope, resilience and true human nature is but one of them.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with Sue and Lloyd Clarke, winners of the 2022 Queensland, Australian of the Year Award.Sue and Lloyd have made it their personal mission to educate Australians on domestic violence and champion for coercive control laws to be enacted across Australia. They talk to us about the rewards of running Small Steps 4 Hannah, misconceptions around domestic violence and what brings them hope.They also discuss what coercive control is and how we can recognise the signs of coercive control in a relationship and be there to support and take action.If you’d like to know more about Small Steps for Hannah, we encourage you to visit the website HEREAustralia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.If this podcast has raised any issues for you, you can reach out to:Employee Assistance Program or the Workplace Assistance Program on:1300 687 327There are also services which can help in this space and here are some organisations you can speak to:Beyond Blue – Trained mental health professionals available 24/7. Call 1300 22 2636 or visit the Beyond Blue website.Lifeline – 24/7 crisis support and suicide prevention. Call 13 11 14 or visit the Lifeline website.Kids Help Line – 24/7 phone and online counselling service for young people aged 5 to 25. Call 1800 55 1800 or visit the Kids Helpline website.1800 RESPECT – National sexual assault, domestic family violence counselling service. Call 1800 737 732 or visit the 1800 RESPECT website.Bravehearts - Counselling and support for survivors of child sexual abuse. Call 1800 272 831 or visit the Bravehearts website.As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

In this episode of Ready to Retail, we welcome back Tony Barnard, Manager Post Office Boxes, who gives us the update we’ve all been waiting on, for Post Office Boxes. Tony also talks us through some associated products available to our customers which you can find below: – 5 sizes of PO Boxes and Locked/private Bags. Suits different mail receiving needs.Core serviceWe also have c for large customers who want the same PO Box address in capital cities.ommon boxesAdditional services – andMail2Day, PO Box Plus PO Box RewardsWe also make available where we can our 24/7 parcel delivery service via our Red Doors.We’ll also revisit some key information as well as fill in you in on all the things you need to know about the PO Box service right now in 2022.If you would like to learn more about our PO Box service visit: CLICK HEREAnd for our retail team members, take a look on POP: CLICK HEREAs always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with all the recipients of the Australian of the Year state and territory awards. We have the pleasure of speaking with Veena Sahajwalla in this episode, winner of the 2022 New South Wales, Australian of the Year.Professor Veena Sahajwalla, is one of Australia’s best-known scientists and internationally recognised for her pioneering work in revolutionising recycling science. As part of our 2022 Australian of the Year series, Veena talks about drawing inspiration from Mumbai’s bazaars, her five-year goal and her biggest triumph.Veena lights up when she talks about growing up in Mumbai, India. One of her most cherished memories is trawling the bazaars with her mother and soaking up the spirit of creative entrepreneurship that thrives there.Veena’s father was a civil engineer and her regular visits to his construction sites sparked the keen interest in materials science. This led to a master’s degree and PhD in engineering, furthermore, being tapped on the shoulder by Australia’s national science and research agency, CSIRO.If you’d like to know more about Veena’s pioneering studies, we encourage you to check out the series on auspost.com.au or you can head to australianoftheyear.org.auAustralia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

The Great Aussie Coin Hunt is back for another year and it’s set to be bigger and better than ever! After the success of the first two coin hunts, we have again teamed up with the Royal Australian Mint to celebrate Aussie icons by creating an all new collectable A-Z set of special $1 coins.In this Products & Services episode of Ready to Retail, we are all very excited to welcome the return of the 2022 Great Aussie Coin Hunt. We speak with from John Wall, Implementation Manager, on what to expect in this year’s fabulous Great Aussie Coin Hunt 3!Did you join in on Australia Post’s ground-breaking Great Aussie Coin Hunt in 2019 and 2021? Well, from 9 May 2022, Australians across the country can embark on the Great Aussie Coin Hunt 3.The coins are a fun and nostalgic celebration of Australian life and help to connect families and communities through the fun of the hunt. Each coin features a classic Australian icon beginning with a letter of the alphabet.For the first time, our amazing competition, which gives your customers the chance to win $1,000 each day of the campaign will be open and all your customers need to do to enter is purchase the coin tube and collectable folder.To get in on the hunt and collect the coins, all customers need to do is simply visit a participating Post Office, make a cash purchase and check their change to see whether it includes one of the 26 new coin designs.This exciting treasure hunt is aimed at collectors of all ages (even collectors in the making), so why not get your customers to bring their children or grandchildren into your participating Post Office and join in the fun! Hunt for all 26 coins or collect specific letters to create personalised sets and spell their name or the names of family and friends!The Great Aussie Coin Hunt 3 begins on 9 May, 2022, at participating Post Offices. Coins are subject to in-store availability.To learn more, visit: aussiecoinhunt.com.auAs always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with all the recipients of the Australian of the Year state and territory awards. We have the pleasure of speaking with Craig Leeson in this episode, winner of the 2022 Tasmanian, Australian of the Year.Craig is an award-winning filmmaker, journalist, television presenter and entrepreneur. He is the CEO of Leeson Media International and Ocean Vista Films and founder of the I Shot Hong Kong Film Festival.In 2017, Craig released his first feature-length documentary, A Plastic Ocean. Viewed around the world and ranked the number one documentary on iTunes in the US, the UK and Canada, it helped launch global impetus for change to save our oceans from plastic pollution.Craig’s latest film, The Last Glaciers, released on IMAX in March this year. Four years ago, Craig began researching a new documentary on para-alpinism, an extreme sport where mountain climbers scale summits and paraglide off their peaks. He planned to film at the French Alps during winter but arrived to find little ice and no snow. We took this opportunity to talk to craig about his research and plans to film in the French Alps and how this quickly morphed into spreading awareness that climate change, single use plastics and biodiversity loss are already affecting every single one of us.Australia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.In this episode of Ready to Retail, we continue our ‘In Conversation’ series with all the recipients of the Australian of the Year state and territory awards. We have the pleasure of speaking with Professor Helen Marshall in this episode, winner of the 2022 South Australian, Australian of the Year.Professor Helen Marshall is one of Australia’s most celebrated and recognised vaccination researchers, specialising in vaccinology, public health and infectious diseases. At the University of Adelaide’s Robinson Research Institute, Helen has been involved in game-changing studies that have had a global impact. We talk to Helen about being inspired by her work and her determination to vaccinate more Australian children against meningococcal B disease.We thank Professor Helen Marshall for taking the time out to speak with us about her journey to becoming a health care professional, vaccinology and her determination surrounding meningococcal B disease.If you’d like to know more about Helen’s pioneering studies, we encourage you to check out the series on auspost.com.au or you can head to australianoftheyear.org.auAustralia Post is category sponsor of the Australian of the Year Award and We’re proud to partner with the National Australia Day Council and showcase the inspiring stories of remarkable everyday Australians.If you’d like to ask the retail academy team about anything we’ve mentioned in this podcast, or suggest something we could discuss here on Ready to Retail, you can contact our team at retailacademy@auspost.com.auTo keep up to date with all future episodes you can subscribe to our channel on all major streaming servicesSee omnystudio.com/listener for privacy information.

In this episode of Ready to Retail, we are joined by joined by Australia Posts Group Chief Executive Officer and managing director, Paul Graham. We had the opportunity to talk with Paul surrounding about his experience with Australia Post after his first 6 months in the job, his favourite sport, which, as it turns out, is all sports! We also chat about Paul’s advocacy for mental health and the programs associated with this, alongside some insight into the appointment of Australia Posts Chief Mental Health Officer and how this will be able to help the broader Australia Post community. Paul also shared with us what’s on the horizon for where Australia Post will be in the next 5 years and what his focus points would be.Want to see news and updates from Paul? You can find these HEREOr feel like sending an email or leaving a video message for Paul? Contact the team by sending to: askpaul@auspost.com.auPlease be reminded that as a team member of Australia Post, if you need to speak to someone, you can access our Employee Assistance Program or as a Licensee, you can access our Workplace Assistance Program. (EAP/WAP). To contact the free and confidential counselling service, please call EAP/WAP on 1300 our eap (1300 687 327).As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

In this episode of Ready to Retail, we are going to be talking all things Retail Rewards! That’s right, it’s 2022 and we are back at it and offering you some fun insights into the spotlight challenge and really diving into the Merchandising Action Plans, when to use them, and really, what they are! We help us out with this, we had the opportunity to speak with Angela Slack, the Retail Rewards Program Analyst and we were also joined by Peter Molloy, one of the Retail Experience Co-ordinators that work with our Post Offices.Plus, remember, The Retail Rewards team is offering bonus points and prizes to you, our listeners! All you have to do is go to the Retail Rewards page on POP and type in the key phrase shared in the podcast this week.For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to:POP > Knowledge Hub > People Process > Retail Rewards.You can also contact the Retail Rewards team on: retailrewards@auspost.com.auAs always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

In this episode of Ready to Retail, we begin our ‘In Conversation’ series with all the recipients of the Australian of the Year state awards. To kick us off, we are joined by Paul Litherland, winner of the 2022 Western Australian, Australian of the Year. Paul started Surf Online Safe to educate schools on cyber safety and is now recognised as Australia’s leading expert in tech crime. We talk about the biggest misconception around cybercrime and Paul’s top three tips for staying safe online.Paul Litherland spent the last five years of his police career in the Technology Crime Unit. Throughout that time, he took calls from distraught parents whose kids had fallen victim to cybercrime.Many of those kids were close in age to his own son and Paul found himself developing a deep empathy for their parents. But alongside that was also a growing sense of frustration at the lack of legislation, awareness, and assistance for those affected by cybercrime. Something clearly needed to change and Paul was ready to step up to the challenge.Rather than fight the system head-on, Paul decided to take the education route and began getting in touch with schools about running cyber safety presentations for their students, parents and teachers.What he thought would be a part-time gig quickly grew and led to him resigning from the police force to pursue it full time. In 2014, Paul founded Surf Online Safe and has since spoken at over 600 schools in the last eight years. He’s now recognised as Australia’s leading expert in cyber safety.“It’s not until something goes seriously wrong - whether it’s being groomed, hacked or scammed - that you realise how poorly you’re protected online,” Paul says. “A lack of awareness and protection can cause people to be blasé with their risk-taking and makes them prone to being victims of cybercrime.”The Australian of the Year Award recognises Australians who have made significant contributions and created positive change.For over 212 years, Australia Post has been at the heart of Australian communities, connecting them with each other and the world. Beyond parcels, letters and services we're also connecting people through stories of hope, resilience and community service. We’re thrilled to recognise the incredible Australian of the Year Award state and territory recipients who make such a profound contribution to their communities and the nation.We’re proud to support these awards and to share these inspiring stories with you and we’d like to take this opportunity to congratulate the state and territory award recipients. In this Australian of the year series, we had the opportunity to be in conversation with each of the state and territory award recipients.As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

As we close out 2021 for the Ready to Retail team, we have taken the time to reflect. In a year like no other (I am pretty sure we said this last year), we had the opportunity to work with strangers that became friends, colleagues that became part of the team and all of you. Our listeners, who have helped make this a stella year. From Accessibility to MyPost and everything in between, we say thank you. To everyone that’s been a part of making this year for Ready to Retail a success.In this episode we hear from many of our team members in our Licensed Post Offices, Corporate Post Offices and Business centres wishing us all a wonderful end to the year, and many of them in a first language. Listen along and see if you can pick our someone you know!Lastly, a big shout out to the team behind the scenes, Glenene Kelly, our insatiable producer for always bringing out the best in us and our guests. Aiden McNamara for being the Wizard on mixing and mastering. Without this team, we wouldn’t land each episode. So, thank you.A merry Christmas everyone and have a happy new year. From us here at Ready to Retail, stay safe and enjoy your end of year celebrations, whatever they may look like.As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

In this episode of Ready to Retail, we welcome back the effervescent Chris Roach, Manager, Retail Performance & Recognition, who will guide us through the exciting Christmas Retail Rewards program and just what the focus’s will be for our Post Offices.We were also delighted to speak with some of top performing Retail Rewards outlets so expect to be wowed by: Grant King from Kiama Post Office in NSW who provides us with a few tips on how you can get your team involved. Katrina Barnett tells us how her LPO in Bridport Tasmania creates some fun with the Retail Rewards program and drives her Post Office, and Megan Brooks from our Brisbane Central Business Hub talks about what and how their team motivate each other and why the program works for them.DON’T MISS OUT! For all of our Teams:The Retail Rewards team is offering bonus points and prizes to our listeners! All you have to do is go to the Retail Rewards page on POP and tell us the one thing you or your team will do this year to ensure our customers get the Christmas they deserve! Check out the entry form for details, and Merry Christmas!For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to:POP > Knowledge Hub > People Process > Retail Rewards.You can also contact the Retail Rewards team on: retailrewards@auspost.com.auAs always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auSee omnystudio.com/listener for privacy information.

In this episode of Ready to Retail, we had the wonderful pleasure of talking all things Post Pride with Ron Dickman one of our Senior Postal Services Officers at West Perth as well as voluntary roles as the State Lead for both Post Pride and InterRetail in Western Australia. We also had the ability to speak with Alex Zachariah, Acting Head of Convenience for Woolworths, and Proud at Woolworths Group Committee Lead – Partnerships, about Inter Retail and what the program is, the vision for InterRetail and how this plays a part in the broader retail landscape. Alex also breaks it down for us and gives us some valuable insight into the small things we can do, that sometimes make the biggest impact with our teams across the country.In a recent LinkedIn Post, Ron reflects on what it's like to be part of the Post family:“It’s incredibly empowering to work for an organisation that recognises and celebrates its people. At AP we aren’t defined or judged by our gender, sexuality or made to feel like we have to ‘dim our light’. In fact, we are encouraged to shine and embrace our individuality every day. It shows that Post stands by its core values – Trust, Inclusivity, Empowerment and Safety. They don’t just talk the talk. They also strut the strut!” #AusPostLifePostPride is Australia Post Group’s employee network of people who are interested in developing, supporting, or learning more about the Australia Post LGBTI+ community. This network is for everyone – LGBTI+ employees and allies. We welcome anyone who has a genuine interest in ensuring that everyone is treated with respect, regardless of their sexual orientation, gender identity or intersex status.PostPride members receive regular updates on activities, internally and external to Australia Post Group. Members can also become actively involved in providing event, peer or policy support. To join, email postpride@auspost.com.au.PostPride has moved to operating in state-based chapters to ensure that activity is locally focused and geographically accessible. If you’d like to contribute to activity supporting our LGBTI+ colleagues and the broader LGBTI+ community, let the team at postpride@auspost.com.au know!To find out more on Post Pride at Australia Post:Visit Isaac by clicking HEREFor more resources click HERESocialsFacebook Rainbow Peer Support click HEREFacebook WA Chapter click HEREInstagram WA Chapter click HEREWatch this space to find out more on InterRetail and how it will work with Post Pride at Australia PostAs always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.auThis episode was produced by Glenene Kelly & Joan Lawrie, edited by Aiden McNamara and hosted by Joan LawrieSee omnystudio.com/listener for privacy information.