Reboot For Connection

You might be surprised to hear that free-flowing and timely sharing of information within the cannabis industry, particularly in dispensaries, is stunted and nowhere as modern as the product. To understand why, we invited GreenScreens' CEO & COO, Shawn Cutter and Amber Saba to join today's conversation. As a leading digital signage provider for cannabis dispensaries and brands, GreenScreens takes pride in putting their customers at the center of their business. They operate on the mantra that their success is their client’s success. In this episode, Shawn and Amber talk about how GreenScreens is empowering the cannabis sector to escape the stigma that surrounds it and to thrive by delivering accurate, real-time information to help educate and connect with people. Amber and Shawn also share their experience working with ScreenCloud, how the partnership has enabled them to move quickly and adapt to changes, and help their customers transform their retail experience. Tune in and learn more about information sharing in the cannabis space and what GreenScreens is doing to drive positive changes in this new marketplace. --Show notes:Learn more about GreenScreensConnect with Shawn CutterConnect with Amber Saba

For companies searching for the best working environment for their employees post-Covid, the future might be hybrid. An example of the hybrid work model is for employees to spend certain days in the office for team meetings and collaboration and the rest of the time working from home. The framework is flexible and gives people the autonomy to structure their work around their lives. An organization working hard to help businesses better prepare and transition into a hybrid work environment is Ricoh. In today's conversation with their Head of Software Engineering & Design, Nathan Thomas, and their Lead Design Consultant, Dean Bagnall, we'll discover how companies should approach a blended working model and what Ricoh is doing to help. Instead of considering the physical world (in-office) and the digital world (remote) separately, organizations should find ways to mold them together to create an environment where people can work from anywhere, at any time, and still collaborate effectively. Nathan brings up examples of companies that are handling collaboration space mindfully so people can feel safe while getting their jobs done. To learn more about how your company can adapt to a new working era, listen to the full episode!--Show notes:Learn more about RicohConnect with Nathan ThomasConnect with Dean Bagnall

When we think of a process, we often associate it with a rigid and tedious plan or policy we must follow from A to Z. In this episode, we'll view processes through a different lens.Ryan Campbell, Director Of Business Operations at Alianza, looks at processes as a collaborative and alignment tool that brings people together. He believes processes enable people to become more intentional about their work, focus on things that matter, and as a result, accomplish more. Ryan stresses the importance of process documentation: it’s really challenging to improve a process if you don’t make an effort to document it.Ryan also shares the benefits of information radiators (such as ScreenCloud’s product!) in enhancing transparency, ownership, and accountability, as well as driving a sense of urgency across the company. Last but not least, if you aspire to develop a career in business operations, Ryan has some valuable advice you would not want to miss! --Show notes:Learn more about AlianzaConnect with Ryan Campbell

One of the most talked-about mental health problems in the workplace today is burnout. The German-American psychologist Herbert Freudenberger first borrowed the term in the 1970s to describe a state of exhaustion caused by prolonged overwork he observed in his colleagues. Since then, burnout has taken on further definitions and complexity. In this episode with Natascha Katzwinkel, we’ll explore the main components and symptoms of burnout and what leaders can do to help their teams prevent and fight this mental condition. Natascha underlines the importance of vulnerability. She believes that when leaders are vulnerable, they don’t feel threatened by others’ criticism—and that’s where real confidence resides.Natascha also brings a fresh perspective on the topic of conflict at work. We often perceive conflict as a negative thing that threatens what we’ve worked so hard to create. But Natascha suggests that even though it can be uncomfortable and painful, conflict is valuable in helping us learn and grow. Without conflict, there will be no progress. --Show notes:Connect with Natascha Katzwinkel

Our working environments are evolving. While in the past it was common to spend decades at a company, it’s no longer the trend in today's workplace and shouldn’t be expected. Employers should instead focus on helping employees grow and achieve their long-term goals, even if those goals include them eventually moving on to their next endeavors. The relationship should end on good terms to create an alliance for the future.In this conversation with Markella Apergi, our Lifecycle Marketing Manager, and Ginni Lisk, People and Culture expert, we’ll explore how companies can create a people-first culture. Ginni believes that emotions should be seen as a strength instead of weakness because we're all humans at the end of the day. In Ginni’s view, the more an employee feels respected, accepted, and heard by the leadership team, the more motivated they are to go above and beyond and deliver great work. --Show notes:Learn more about UnleashedConnect with Ginni Lisk and Markella Apergi

Remote work used to be a coveted perk glorified by pictures of people sipping cocktails on an island on a Monday morning. With the arrival of 2020, remote work is now a by-product many of us don’t desire yet can’t get rid of. However, since there is no “back to normal” anytime soon, the only way to move forward is to accept this reality and embrace remote work.In this episode, Nancy Wood, a people operations expert, joined us to chat about the role of community and leadership in today’s working environment. Nancy is a long-time remote work enthusiast who believes companies should look at the new work movement as a strategic initiative, an opportunity to test things that might be impossible or difficult to conduct in the office. She explains why leaders should strive for compassion instead of empathy. Nancy also highlights the importance of listening and uncovering the deeper layers of the conveyed message, so you can understand not only what’s being said but also what’s not being said. --Show notes:Connect with Nancy Wood

What do we do when we feel under too much pressure at work, when uncertainty seems unbearable, or when fear almost immobilizes you? A common individualistic approach is to put your head down, keep things to yourself, and power through. But this comes at a high cost. In the pursuit of getting things done, we inadvertently say no to meaningful connections. As a result, we feel lost, disconnected, unhappy. Multiply that to hundreds or thousands of people in an organization, and you have a pretty miserable workforce. In her rawness and earnestness, the thoughtful engineer coach, Andrea Clough, offers a fresh perspective on dealing with fear and pressure as well as her view on ego. She highlights the importance of being connected with yourself before you can connect with others and how we must take action to create and maintain real connections. She identifies areas leaders should work on to build a happy, engaging culture, including awareness of yourself and the people around you, self-development, and learning to accept and express your feelings, even if they're negative.Overall, leaders or no leaders, professional or personal life, this is a conversation to listen to and ruminate on. -- Show notes:Connect with Andrea Clough

Returning to work after an extended career break can be challenging, even demoralizing. The longer we’ve been away from work, the harder it is to maintain the confidence we once had. As a result, we tend to feel anxious, overwhelmed, and dejected. We underestimate our strengths and capabilities. In this conversation with Katherine McConnell, we’ll explore the inner turmoil and struggles of a successful professional who decided to look for work after spending some time off to take care of her family. Katherine’s track record before her career break, driving substantial revenues and growth at large organizations, is impressive. Yet, when she tried to navigate her way back into the work environment, she was frustrated and disheartened. Listen to the full episode to learn more about Katherine’s story and why companies should do a better job at recognizing people with non-linear career paths, whose curiosity, capabilities, and transferable skills can add incredible value to any teams. -- Show notes:Connect with Katherine McConnell

Modern technology has made it easier than ever to collect, retrieve, and store data. No need to rely on paper or mail surveys and handwritten notes that are prone to errors, today’s businesses can reach and engage with customers at their fingertips. However, most companies still struggle to use the data they have effectively, or they simply don’t know what to do with it and slowly let it pass into oblivion. In this discussion with Andy Kirk, one of the UK’s most illustrious data visualization experts, we take a closer look at data viz and its power as a storytelling tool that can initiate actions and changes. Andy has worked with numerous world’s renowned organizations, including Google, Spotify, Microsoft, Pfizer, and PwC. Here at Reboot, Andy shares his view of data viz as a philosophical pursuit, his experience working with large companies that are trying to better communicate through data, and the current state of data literacy. He also dives into his Seven Hats of Visualisation Design framework—a unique tool to help organizations put together a dream team with the right blend to create the most impactful work. Bonus, there’s a special treat for all the Seinfeld fans, so don’t miss out!---Show notes:Check out visualisingdata.comLearn about the Seven Hats of Visualisation Design frameworkFind out about Six Thinking Hats by Edward de Bono Check out The Seinfeld ChroniclesConnect with Andy Kirk

Data visualization is a powerful tool to elucidate trends, patterns, outliers, irregularities that may not be easily recognized by looking at long spreadsheets or raw data. It enhances understanding and reduces knowledge gaps. When incorporated properly, data viz can have a tremendous impact on a company’s performance and bottom line. However, to reap the benefits of data viz, you need more than a strong desire to become a data-driven business (something most companies want). You need to take the essential first steps and stay proactive throughout the journey to see the results come to life (something most companies fail to do). In this conversation, data viz expert Kate Strachnyi, Founder of DATAcated Academy and Story by Data, dives into the intricate process of creating data visualization (the actual design/viz work only takes 30% of the time—surprise!). She highlights the common challenges and mistakes companies make when trying to integrate more data into the business and how to address them. Last but not least, she shares her honest take on data democratization and how it falls on the shoulders of both companies and individuals to become more data literate, especially in today’s climate. Show notes:Check out DATAcated AcademyCheck out Story by DataConnect with Kate Strachnyi

There is a reason why people refer to data as the new oil in recent years. Data helps businesses identify discrepancies, improve existing processes, make better decisions, and stay ahead of the competition. Quality data beats opinions every day. With that in mind, there is no shortage of companies that are aware of the immense value of data and aspire to create a culture around it. Yet, many fail when it comes to the actual execution.In this insightful conversation with Geckboard's Founder and CEO, Paul Joyce, we get a comprehensive picture of why companies go wrong when implementing a culture of data and how they can turn the situation around. Paul argues that this is a people issue dressed up as a technological one, and thus, it requires a human-first approach. This means: Full commitment from leadership to making changes Representing data not as a punitive measure but as a tool to help people work smarter and perform better Designing new processes respectful of your target audience's behaviorsBringing data to people (not the other way around) and making it easy for them to digestFor a closer look at how you can build a company connected and driven by data, listen to the full episode. -- Show notes:Check out GeckoboardConnect with Paul Joyce

Synthetic media is one of the most exciting developments in recent years. It uses AI-driven technologies to partially or fully generate video, voice, images, or text. Synthetic media can transform the consumer media landscape by democratizing content production, maximizing human creativity, and allowing new ways of communication and storytelling to emerge. Unfortunately, as with any disruptive technology, certain bad actors will choose to misuse or even abuse synthetic media for malicious purposes. The dangers and fear of misinformation and deepfakes are real. With that in mind, what does the responsible application of synthetic media look like? In this conversation with Victor Riparbelli, Cofounder and CEO at Synthesia, we’ll take a closer look at Synthesia’s pioneering work in shaping the future of synthetic media. Victor shares his vision for the company and the ethics guidelines they’ve adopted as a core part of their business to help protect users from harmful actors. Victor believes education is the number one factor in fighting deepfakes. He encourages us to be more critical of the content we see and learn how to distinguish between authentic and manipulated media. This process will surely take time, but it’s a worthwhile pursuit in protecting us from the negative impact that the abuse of synthetic media can bring. --Show notes:Learn more about SynthesiaConnect with Victor Riparbelli

Let’s admit: there’s a tendency to think of internal communications as an afterthought, a function you can bring to your company after you’ve achieved a high-and-mighty growth. In this conversation with J.D. Norton, current Head of Internal Communications at Thumbtack, we challenge you to rethink that notion.With nearly two decades of driving employee experience at high-profile companies like eBay and Fitbit, J.D. Norton is the go-to figure when it comes to delivering innovative solutions that foster an engaging work environment and company culture. We’re delighted to have him join us at Reboot and share his wealth of knowledge, philosophy, and advice. In this episode, J.D. emphasizes the significance of listening, asking questions, and giving people space to make connections. He also highlights the difference between proactive vs reactive internal comms, and how the former will set your company and employees up for success and help you better navigate major crises like the current coronavirus pandemic.---Show notes:Check out ThumbtackConnect with J.D. Norton

It’s perhaps safe to say that the most intense and chaotic places to work during a pandemic outbreak are hospitals. After all, you’re not solving queries regarding a defected product or an unpaid subscription—you’re dealing with matters of life and death, 24/7. How do you navigate such madness and high-pressured environment and thrive? We're grateful to have Tania Chatila join Reboot to share her experience in healthcare, especially over the past 6+ months. Tania is a former LA Times reporter turned Director of Internal Communications at one of the best hospitals in the US, Cedars-Sinai. In this episode, Tania explains the current state of internal comms in healthcare and its critical role in forging an informed, connected workforce. Tania emphasizes the consistent sharing of timely, relevant, and impactful information. She also highlights the essential elements for attaining that goal, including planning, foresight, flexibility, and an actively engaged leadership team. ---Show notes:Check out Cedars-SinaiConnect with Tania Chatila

Long gone the notion that leaders need to come across as strong and formidable, and have the answer to everything. The Covid-19 pandemic has made a lot of us question what is truly important in our work and lives, and what we should let go of. As a result, how leaders define their roles, display their images, and drive their organizations must also change.In this podcast episode, you'll learn about the experience and perspective of the Direct of CommsRebel, Cofounder of A Leader Like Me, and Board Director of CIPR, Advita Patel. Advita dives into the topic of mental health, particularly loneliness at work, and how imposter syndrome plays a big part in intensifying this emotion. She believes leaders need to open themselves up to vulnerability (even shame) to help employees relate, feel heard and belonged, and bring their whole selves to work. Without having difficult and honest conversations, there will be no progress, no opportunities for people to thrive.Listen to the full episode to find out about the current state of internal comms, tips for comms professionals and leaders on how to build a fruitful partnership, and Advita's admiring endeavor to empower women of color with A Leader Like Me. ---Show notes:Learn more about A Leader Like MeCheck out CommsRebelLearn more about Brené BrownCheck out Together by Vivek MurthyConnect with Advita Patel

If you’ve witnessed a company grow from early-stage to mid-size, you will have noticed that at a certain number of employees, communication starts to break down and become a challenge. Strong internal comms and employee engagement are crucial at this point to help the company transition into the next phase.Juraj Holub joined Slido nearly seven years ago when there were only eight people. Now Slido is a 150-people company with office locations around the world. In this conversation, Juraj shares his work on internal comms at Slido and offers some useful tips to approach anonymous questions from employees during meetings. He highlights the importance of being consistent, setting clear expectations and guidelines, and creating a single source of truth. He also explains how large companies have used Slido's Q&A and polling platform to engage with their employees and maintain a culture of transparency and accessibility.--Show notes:Check out SlidoConnect with Juraj Holub

Curious what internal comms looks like at Fortune 500 companies with tens of thousands of employees all over the globe? Today’s guest can give you the answer. Christopher Wade is an adept, results-oriented comms professional with nearly two decades of experience at large, multinational organizations. He’s currently the Global Head of Internal Communications at The Adecco Group.Chris views internal comms as a glue that binds a successful company, and it’s how trust, engagement, and understanding are built and maintained. He firmly believes that “culture eats strategy for breakfast” (a famous quote by Peter Drucker). You can have the best strategy, but without a great culture, that strategy won’t lead you anywhere. Internal comms is essential in helping develop a strong and engaging culture that can drive your company to success. Chris shares some examples of both effective and failed internal comms initiatives he’s witnessed in his career, as well as his advice for leaders and fellow comms experts. Listen to the full episode to find out! -- Show notes:Learn more about The Adecco GroupConnect with Christopher Wade

Most of us desire to make a positive difference in the world. We want to help those who are less fortunate and support meaningful causes. But making an impact requires more than good intentions. Otherwise, you’d run the risk of turning your charitable initiatives into something with unintended, even damaging consequences. This is where effective altruism comes in. It’s about using quality, data-driven evidence and careful reasoning to figure out how you can best help others with your resources. There’s no better person to speak about this topic than Philip Kasumu, Growth Lead at Founders Pledge, a non-profit organization dedicated to empowering entrepreneurs to do immense good with their future wealth. Every member of the Founders Pledge community makes a binding commitment to donate a percentage of any proceeds on a company’s exit to charity.In this conversation, Philip explains how businesses can use effective altruism to best approach their social initiatives and how giving back can foster connection at work. He predicts that the new workforce will require companies to rethink their goals and approach to employee engagement and retention. Philip believes in the future, giving philanthropy and caring about the world will become synonymous with making profits and hiring the best talents.--Show notes:Read more about Founders PledgeListen to: How I give By Founder PledgeStart-up Hand me downs By Philip KasumuLore PodcastConnect with Philip Kasumu on LinkedIn or send him an email at philip@founderspledge.com

LinkedIn used to be the place most people go to when they start hunting for their next jobs. But in recent years, the platform has become more than that. For the team at Gravy, a customer retention and failed payment recovery company, LinkedIn is a playground for people to connect and engage with interesting people, test out new ideas, and learn from the best and brightest. In this conversation with Gravy’s Director of Partner Success, Tara Horstmeyer, we’ll explore how encouraging employees to share who they are on a platform like LinkedIn can have a positive impact on a company’s culture and overall performance. Tara shares some great lessons from Gravy’s CEO, Casey Graham, on how to build and nurture a truly connected workplace. Bonus: if you are new to LinkedIn and want to expand your presence on the platform, Tara has some handy and practical tips you can try today. --Show notes:Learn more about GravyConnect with Tara Horstmeyer

2020 has been a golden year full of delightful surprises—don’t we all agree? In all seriousness, it’s been an intense, mentally-draining year for everyone. Living amid an ongoing global pandemic, economic crisis, and civil unrest, it can seem almost impossible to avoid getting sucked into a spiral of negativity and despair. Today’s inspiring guest, Robin Daniels, has the power to uplift your mood and to fuel positivity into your current outlook of the world. Before joining Matterport as Chief Marketing Officer, Robin spent his time leading marketing initiatives at industry-defining companies, including LinkedIn, WeWork, Salesforce, and Box. He is the epitome of positivity (watch the video and see for yourself).In this conversation, Robin walks us through his experience leading teams through turbulent times, the lessons from his time at hyper-growth companies, and his recipe for building a long-term brand that people love. Some key takeaways? Know that what you’re going through is temporary. If you want to change your life, you need to change your attitude. And if you can unleash the positivity in people and enable them to feel that they’re working on something meaningful, then you’ve got a formidable team that can achieve the impossible. --Show notes:Learn more about MatterportCheck out the Calm meditation appCheck out Siddhartha by Hermann Hesse Connect with Robin Daniels

Often hailed as one of the best CEOs for Diversity, a five-time founder and leading figure in the SaaS world, a best-selling author, Drift’s CEO David Cancel is a man of many talents. Even with such incredible successes and coveted positions, David humbly identifies himself as a father of two, who spends each day trying to be a little wiser (yes, Charlie Munger is his role model).Joining the conversation at Reboot, David talks about his utmost dedication to learning and how it manifests in his quest to turn his company and people into learning machines, as well as the idea and real challenges of being customer-centric. He explains how the rituals at Drift give people a strong sense of ownership, empower them to experiment and fail without repercussions as long as they learn from their mistakes, and help them feel centered around the shared mission and goals. David's long-term vision for Drift is to become the new face of Corporate America when it comes to diversity (we have full confidence he’ll get there!). For more insights from this brilliant entrepreneur, his reading tips, lifestyle, and eternal love for hip hop, check out the full episode.---Show notes:Learn more about DriftListen to the Seeking Wisdom podcastCheck out The Almanack of Naval Ravikant: A Guide to Wealth and Happiness by Eric JorgensonConnect with David Cancel