Tales from the Service Industry

Welcome to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the service world. This week, join hosts Gwynn and Ms. B as they share their nightmare experience flying with Frontier Airlines. From over-sharing flight crew to a chaos-inducing delay, this airline was definitely not up to par. But it doesn't end there - Ms. B will also be sharing her wild run-in with TSA over a seemingly innocent pink princess water bottle. Tune in as they discuss what went wrong and what could have been done better by Frontier Airlines. Have you had a similar experience with the airline? Share it with us using the hashtag #FrontierFail. Stay tuned for a rollercoaster ride of laughter and frustration on Tales from the Service Industry. #TFTSI #TalesFromTheServiceIndustry #FrontierAirlines #Frontier #Travel #Hotel #Hotels #ServiceIndustry #FrontDesk #Service #retail #Podcast #NewEpisode #podcasting #Spotify #Itunes #podcasters #Arizona #Utah

In Smooth Jazz Gwynn and Ms. B were unable to join us. So Liz and I changed the tempo and sat down with Jazz and slowed the beat. Join us for some fun stories, some behind the scenes and, of course, our A-Holes of the week.As always, we would appreciate your support. A like, a subscribe (hit that bell icon) and a share to someone in the service industry, would be greatly appreciated. It only takes a moment for you, but means the world to us.#TFTSI #TalesFromTheServiceIndustry #ServiceIndustry #Service #CustomerService #Fraud #ServiceNightmares #RetailNightmares #Retail #Hotel #Hotels #FrontDesk #Housekeeping #Housekeepers #HotelStaff #Travel #Travelers #Traveling #TravelSmarter #Podcast #Podcasts #Podcaster

Welcome back to TFTSI! Back from break and ready with some fun stories. Join Bill, Liz Gwynn and Ms. B for Nasty Knickers... an episode that will take you on a ride through an advantageous "newly engaged" couple with unique dinner plans, a gym member who over exerts and pays the price in the filthiest way possible and really sleepy security guard experience that. We appreciate you listening and your support. But we do ask for your help with three easy and free ways to help. Subscribe, comment and share with someone you think will enjoy the podcast. We don't sell ads, so support like this helps us grow and succeed. Thank you again for listening and we will be back again in about two weeks. #TFTSI #TalesFromTheServiceIndustry #ServiceIndustry #Hotel #Hotels #Retail #Travel #FrontDesk #Housekeeping #Security #bbq #podcast #Podcasts #Travel #Traveling #subscribe

The recent CrowdStrike failure impacted a lot of industries. From hotels, airlines, banks, healthcare, banking and government, outages were everywhere. Fortunately, everyone was completely understanding and life moved ahead perfectly smoothly... who are we kidding, that didn't happen.We took a break from our break (It makes sense to us...) to bring you a couple quick strories from throughout the outage.We miss all of our listeners but we will be back with regularity in the coming weeks. But between now and then, we ask you to please help support our efforts with a few free and easy steps. We would love your support with a like, a subscription, a share, or a comment. While free to you, it is a huge help to us. Thank you again! #TFTSI #TalesFromTheServiceIndustry #FrontDesk #Hotel #Hotels #FrontDesk #ServiceIndustry #Service #CustomerService #CrowdStrike #Outage #ComputerProblems #Podcast

Twenty ToesJoin hosts Bill, Gwynn, Liz, and Ms. B in the latest episode of TFTSI Podcast, "Twenty Toes." Get ready for a rollercoaster of random behind-the-scenes stories, from outrageous tales of fraud to hilarious hotel review ratings. Dive into the world of Anime Con adventures, bunny strippers, and much more.Share Your Story with UsHave a story to tell? Or your favorite side hustle to share with Liz? Send us an email at OG3@TFTSI.com or visit TFTSI.com to submit your story through our website.🙏 Help Us GrowEnjoying the show? Support us with a quick click: subscribe, share with your friends, and leave a rating. Your small efforts make a big difference in spreading awareness and reaching new listeners. Thank you for listening!#TFTSI #TalesFromTheServiceIndustry #AnimeCon #Anime #BunnyStrippers #FrontDesk #Hotel #Service #ServiceIndustry #Subscribe #Followers #Feet

Tales from the Service Industry - Episode: Full BiscuitIn this latest episode of "Tales from the Service Industry" titled "Full Biscuit," get ready for a rollercoaster of stories! Join hosts Bill, Liz, and Ms. B. as they dive into a wild array of experiences, from dealing with fraudsters and irate guests to entitled colleagues. But that's not all – brace yourself for unexpected encounters as the show welcomes Graham, a new guest, who adds a fresh perspective to the mix. And if that wasn't enough to pique your interest, tune in to hear about not one, but two, topless women and the chaos they bring to the table. Get ready for a riveting episode filled with laughter, surprises, and the unbelievable encounters that make working in the service industry truly unforgettable. Don't miss out on "Full Biscuit"! #TFTSI #TalesFromTheServiceIndustry #Hotel #ServiceIndustry #retail #hotelworker #ToplessWomen #RomancePackage #FullBiscuit #PodCast

🎙️ New Episode Alert! Tales from the Service Industry PodcastWelcome back to Tales from the Service Industry Podcast! In our latest episode, join Ms. B, Liz, Gwynn, and Bill as they delve into a whirlwind of anecdotes from the front lines of service. From handling unexpected bee swarms to navigating flooded rooms, dealing with guests in emotional distress, and beyond, these seasoned storytellers bring you a blend of humor, resilience, and a touch of chaos that only the service industry can offer.Tune in to hear firsthand accounts that will have you laughing, cringing, and marveling at the unpredictable nature of service work. Don't forget to share this episode with a friend and hit that subscribe button to never miss out on the latest tales from behind the scenes!🔗 Share a link to the episode and spread the service industry vibes with your circle. Subscribe now for your regular dose of unforgettable stories from the front lines!Thank you for joining us on this journey through the ups and downs of the service industry. Stay tuned for more gripping tales in the episodes to come! #TFTSI #TalesFromTheServiceIndustry #Hotel #hotels #hotelLife #FrontDesk #Service #ServiceIndustry #ServiceIndustryStories #PodcastMagic #HelpUsGrow

Welcome back! Join hosts Bill, Liz, Gwynn, and Ms. B in the latest episode of Tales from the Service Industry, where a whirlwind of stories unfolds! Listen in as they recount tales of lost drunk ravers, ruined pool decks by Liz, a disastrous toilet mishap, Liz's journey to the dark side, and a guest whose amorous escapades spark a noise complaint. Get ready for a rollercoaster of service industry shenanigans!#ServiceIndustryTales #PodcastStories #HospitalityHumor #ServiceIndustry #podcast #Podcasts #FrontDesk #hotellife #hotel #travel #hotels #Hospitality #hotelworkers #FrontDeskLife #fyp #newepisode

Welcome to the latest episode of TFTSI! In this episode, we bring you wild stories that range from homeless individuals enjoying eggs on the buffet line with their hands, to room break-ins, a throuple's vacation behavior, a guest curious about where the GM parks her broom, hi-tech guests that are tech-dependent and the result is not good, gassy encounters in the lobby, broken TVs, and an update on a previous story. Tune in for these intriguing tales and more on Spotify or your preferred streaming platform. #TFTSI #Talesfromtheserviceindustry #frontdesk #hotel #hotels #Travel #Traveler #Service #podcast #humor #podcast #newepisode #service #customerservice

In this riveting episode of Tales from the Service Industry, join hosts Bill, Lis, and Gwynn as they dive into a rollercoaster of anecdotes from the front lines of customer service.From jaw-dropping encounters with grumpy guests to navigating the challenges of dealing with abuse of rewards accounts, this episode is a rollercoaster of emotions. Discover the shocking moments when cheaters are caught red-handed, the intense pressure of angry guests threatening to take your job, and the humorous yet unbelievable tales that unravel in the world of customer service.Whether you're in the industry or just love a good story, this episode is packed with drama, laughter, and insight into the trials and tribulations faced by service industry professionals. Tune in for a captivating journey through the highs and lows of serving the public.We would also like to ask for your support. All we ask is if you are enjoying the podcast, subscribe, like and share a link with your friends. #TFTFS #TalesFromTheServiceIndustry #FrontDesk #positivity #cheaters #fraud #hotel #hotels #angryguests #housekeeping #podcast #podcasts #interview #humor #comedy #follow #subscribe

Join us on the latest episode from TFTSI as our hosts delve into captivating tales. From the unfortunate incident of an employee injured by a carelessly discarded syringe to the hilarious chaos of drunken guests commandeering a hotel lobby, we uncover the truths behind hotel ratings and the real reliability of consumer reviews. Tune in for these intriguing stories and more! Don't forget to subscribe and share the link with your friends to spread the fascination. #TFTSI #PodcastEpisode #FascinatingStories #Hotel #Hotels #FrontDesk #Housekeeping #Travel #Traveler #ServiceIndustry #bartender #CustomerService

In the episode, hosts Bill, Ms B, Liz and Gwen recount a myriad of stories. From angry and entitled rewards members to guests bad behavior to night auditors who quit without notice.Welcome back to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the hospitality world. In this week's episode, titled "Effective Immediately!", hosts Bill, Ms B, Liz, and Gwen take you on a rollercoaster ride of unbelievable encounters from their time in the service industry.First up, the hosts share their experiences with angry and entitled rewards members who will stop at nothing to get what they want. From demanding free upgrades to threatening to leave scathing reviews, these guests certainly know how to push the limits. But our hosts have some tricks up their sleeves to deal with these difficult customers, and you won't want to miss their hilarious anecdotes.Next, the focus shifts to the outrageous behavior of some guests. From leaving behind questionable items in their hotel rooms to causing chaos in the lobby, our hosts have seen it all. But nothing quite compares to the guest who thought it was appropriate to bring a pet llama into the hotel. Tune in to hear how our hosts handled this unforgettable situation.But the surprises don't end there. Our hosts also share stories of night auditors who quit without any notice, leaving the rest of the staff scrambling to cover their shifts.Some resignations can certainly have a flair for the dramatic.All of these jaw-dropping tales and more await you in this week's episode from TFTSI. So grab your headphones and get ready to laugh, cringe, and maybe even shed a tear as our hosts take you through their wildest encounters with customers and coworkers alike. "Effective Immediately!" is not one to be missed, so tune in now and join us for another episode filled with unforgettable stories from the service industry. #TFTSI #TalesFromTheServiceIndustry #entiteled #rewardsmember #podcast #FYP #frontdesk #housekeeping #housekeeper #Hotel #travel #traveler #blog #interview #follow #new #newepisode #HotelOperations #subscribe

In this gripping episode of Tales from the Service Industry, we delve into the world of pests with Linda, exploring bed bugs, roaches, and other creepy crawlies. Liz reconsiders her choice of a laundry chair, while Ms. B navigates a Christmas ruined by an electric scooter mishap. Bill shares a nerve-wracking encounter with a Walmart troublemaker, unveiling a plethora of intriguing service industry anecdotes. Join us for an insightful discussion on how hotels handle and eradicate pest problems, delving into the intricate details of bed bugs that may leave you squirming. Discover the secrets behind pest inspections and treatments as we unravel the complexities of maintaining a pest-free environment. Tune in to explore the highs and lows of service industry encounters and gain a newfound appreciation for the meticulous work done behind the scenes. #TFTSI #TalesFromServiceIndustry #PestsAndProblems #InsiderInsights #HotelHorrorStories #Bedbugs #Hotel #HotelStories #Travel #PestControl #RetailStories #RetailNightmares #Podcast #PeopleOfWalmart #MsB #Liz #FYP #Subscribe

n the highly-anticipated season opener of Tales from the Service Industry, join Bill, Ms. B, and Liz as they welcome Gwynn, the newest guest host, to the podcast. Brace yourself for a raw and unfiltered conversation as we delve into the realities that service industry professionals face on a daily basis. This episode is not for the squeamish, as we tackle stories ranging from drug overdoses to mental health struggles, and the gut-wrenching decisions made in moments of desperation.The service industry routinely thrusts employees into unexpected and challenging situations, and our hosts fearlessly share their experiences, shedding light on the harsh realities often hidden behind the scenes. Join us as we navigate through these difficult, albeit essential, topics that deserve attention and understanding.Your support is crucial to our success and growth. Help us reach more people by subscribing to our podcast and sharing this episode with at least three friends. Your actions make a huge difference.We want to hear from you! Share your own service industry stories with us via email at og3@tftsi.com, through social media, or via our website at tftsi.com. Your experiences matter, and we're here to listen.Thank you for being a part of Tales from the Service Industry. Together, let's amplify these important conversations and shed light on the unseen realities of the industry.Remember, your subscription and sharing make a significant impact. We appreciate your support!#TFTSI #TalesFromTheServiceIndustry #FrontDesk #Hotel #hotels #travel #TravelStories #TravelNightmares #HotelStories #podcast #podcasters #interview #Housekeeping #HotelOperations

In the gripping season finale of Tales from the Service Industry, we take a nostalgic journey through the remarkable 21 episodes that have defined Season 2. Join us as we share our candid thoughts on our favorite episodes, most cherished stories, and the unforgettable experiences with our special guests.Prepare to be enthralled as we unveil intriguing new stories, unravelling the antics of irate guests, the woes of hotel parking, and the astonishing tale of an $800,000 ring that vanished into the depths of a vacuum cleaner. This special episode is a celebration of the highs, the lows, and the unbelievable moments that have made Season 2 an unforgettable rollercoaster ride.Tune in for an emotional and exhilarating Season 2 Finale, as we bid adieu to this chapter and set the stage for an even more captivating Season 3.

In the latest episode of Tales from the Service Industry, titled "Have You Ever Peed in a Bathtub?", hosts Bill, Liz, and Ms. B are joined by a former co-worker as they take a nostalgic trip down memory lane. Listen in for hilarious tales of flight attendants' misbehavior, encounters with tipsy guests, Liz's unexpected restroom revelation, and a whole lot more!#tftsi #TalesFromTheServiceIndustry #ServiceIndustryStories #WorkplaceNostalgia #HilariousEncounters #BehindTheScenesTales #PodcastComedy #WorkplaceHumor #MemoriesFromWork #TalesFromTheServiceIndustry #PodcastLife #WorkplaceAnecdotes #hotel #hotellife #FrontDesk

Join Bill, Liz, and Ms. B as they bring you a spine-chilling episode filled with Halloween guest encounters, hair-raising adventures with bad drivers during trick-or-treating, and ghostly tales that will send shivers down your spine. In this episode, they share extraordinary anecdotes that could only happen in the world of customer service. Get ready for a thrilling glimpse into the eerie and amusing experiences from the customer service front lines. Don't miss the latest episode of TFTSI, where everyday stories turn into creepy chronicles!#TFTSI #TalesFromTheServiceIndustry #Frontdesk #frontdesklife #Housekeeping #hotel #hotelmanager #hotellife #customerservice #guestservices #guests #guest #SpookyTales #CustomerServiceWoes #HalloweenEncounters #GhostlyAdventures #PodcastEpisode #BillLizMsB

Join hosts Bill, Liz, and Ms. B for an exhilarating new episode of Tales from the Service Industry featuring a special guest appearance from Mike. In this installment, the team recounts some truly unbelievable tales, from the comedic mayhem of dismantling bird nests to unexpected encounters with inebriated rappers. Prepare to be amazed as they discuss encounters with unconventional restroom users and the delightful surprise of unboxing gifts from their most ardent supporter. Don't miss out on these entertaining and unforgettable stories from the front lines of customer service. # TFTSI #TalesfromtheServiceIndustry #SpecialGuestMike #CustomerServiceAnecdotes #hotelier #hotellife #FrontDesk

Join hosts Bill, Liz, and Ms. B in the latest episode of Tales from the Service Industry as they dive into the fascinating world of customer service. Get ready for some jaw-dropping stories as they recount their wildest encounters with customers. From unbelievable incidents like encountering a makeshift dental clinic in a hotel room to bizarre situations where snakes have taken over hotels, this episode is packed with unbelievable experiences. As if that weren't enough, they uncover a shocking incident featuring a night manager who was caught in the act of doing something unimaginable to a guest's toes while they were asleep. Tune in to this episode for an unforgettable ride through the world of crazy customer service moments and wild hotel stories. #TalesfromtheServiceIndustry #CustomerServiceChronicles #WildHotelStories

Welcome to Tales From The Service Industry, the podcast where we share all the juicy and hilarious stories from our time working in the service industry. In this episode, join your hosts Bill, Liz, and Ms. B as they dish out some wild tales from the last couple of weeks.Buckle up and grab a glass of your favorite red as we cover a variety of customer interactions, from guests causing room damages to those who threaten to "get ghetto." But that's not all, we'll also be discussing a guest who freely shares his opinion on the leader of the Third Reich, smuggled pets, irate guests, and entitled customers who demand room upgrades.With our witty banter and insider knowledge, we'll have you laughing and cringing along with us as we relive these outrageous moments. Whether you've worked in the service industry or just love a good story, this episode is not to be missed.So tune in and join us for an entertaining and wild ride through the world of hotel hospitality. Tales From The Service Industry, where the truth is stranger than fiction. #TFTSI #Talesfromtheserviceindustry #customerservice #FrontDesk #hotel #hotels #guestservice #complaint #fyp #podcast #podcasts #hotpodcast #karen #housekeeping

Join hosts Bill, Liz and Ms, B. for the Hurriquake, the latest episode of Tales from the Service Industry. In this episode, we dive into the underwhelming aftermath of the recent storm that swept through, leaving our team with stories to share. We will uncover the shocking truth behind fraudulent employee forms and and people taking advantage of discount booking rates and how those situations are tackled. We also discuss guests that feel their level of entitlement places them above everyone else as they want their ego stroked and how these situations are handled with "finesse" as we agree to disagree.Plus, we get to indulge in some of the most mouthwatering Snickerdoodles of all time... Thanks to Liz and Liz's mom. #TFTSI #TalesfromtheServiceIndustry #frontdesk #hotel #hotels #customerservice

Welcome back to another fun episode of Tales from the Service Industry! In this captivating installment, join our hosts Bill, Liz, and Ms. B as they sit down for a delightful interview with our favorite chef to uncover the fascinating stories from the culinary world.Our featured Chef takes us on a mouthwatering journey as she unfolds her captivating experiences. Get ready to be amazed as she recounts the tale of a legendary sandwich that had enough mayonnaise to make you green! Discover the trials and triumphs that come with culinary creativity, and how this particular sandwich left a lasting impression on her and her team. With laughter and intrigue, our guest Chef shares her insider knowledge and spills the secrets of her craft. From managing a bustling kitchen to creating innovative dishes, she reveals the challenges and joys of working in the culinary world.So settle in and join us for a delicious and flavor filled episode of culinary adventures!#TFTSI #TalesFromTheServiceIndustry #CulinaryAdventures #BehindTheKitchenDoors #FoodiePodcast #service #ServiceIndustry #Culinary #HotelCulinary #HotelWorker #FrontDesk #HotelStories #podcast #NewEpisode #Travel

Welcome to the latest episode of TFTSI Podcast! Join us as The OG Three, your hosts with the most, share some unbelievable Tales from the Service Industry. But it also comes with a warning… a trigger warning right there in the title. In this episode, get ready to hear jaw-dropping stories of entitled guests who push the boundaries of what's acceptable. Join us for one special guest that repeatedly belittles the staff and throws a tantrums over the most minuscule of her perceived inconveniences.Hold on tight as they delve into the not-so-pleasant topic of rooms destroyed by feces. Yes, you read that right! Brace yourself for this outrageous incident and marvel at the resilience of the hotel staff in the face of such unexpected situations.But that's not all! Bill, Liz and Ms. B will also recount their encounter with the infamous bed bugs. Discover the challenges faced by hotel staff when dealing with these pesky critters knowingly bringing them into the hotel and the lengths they go to ensure a comfortable stay for their guests.And as a special treat, The OG Three would like to give a shout-out to Michael and Jeremy from "Michael & Jeremy Steal Your Podcast" for a recent collaboration. Tune in to hear all about the exciting details and find out what this dynamic duo has been up to lately.So grab your favorite beverage, sit back, and join us for a laughter-filled, shocking, and eye-opening episode of TFTSI Podcast. It's an experience you won't want to miss!We’d also like to ask for your support. If you’ve enjoyed the episode, consider giving us a review and a follow. If you have questions, would like to share a story (we love listener submissions), or, have constructive criticism, please email us at TalesFromTheServiceIndustry@gmail.com. Yes, we know, its a terribly long email address, but we are working on it, we promise.#TFTSI #TalesFromTheServiceIndustry #badguests #Karen #podcast #bedbugs #angryguest #entitledguest #entitlement #Michael&JeremyStealYourPodCast #collaboration #comedy #interview #OGThree #travel #travelIndustry #hotel #hotelIndustry #hotelstories #newepisode

Welcome back to Tales from the Service Industry. In this exciting episode of TFTSI's podcast, Bits and Bagels, hosts Bill, Liz and Ms. B are thrilled to welcome Dylan to the show. Get ready for an unforgettable conversation as they delve into the fascinating world of credit card fraud, sharing intriguing insights and personal experiences. But that's not all! Dylan also takes us on an entertaining journey through his time working at a bagel shop in college. As the laughter ensues, Dylan even shares a fun story involving topless women and a water slide. Tune in and join the fun! #TFTSI #BitsandBagels #PodcastersofInstagram #ServiceIndustryStories #serviceindustry #hotel #hotelstories #retail #retailstories #frontdesk #hotelier #podcast #follow

Welcome to another exciting episode of Tales from the Service Industry! This week, your hosts Bill, Liz, and Ms. B. are back and set course for a few cringe-worthy listener submissions, share their own jaw-dropping stories, and float some truly terrible boat puns with a twist on the a-hole of the week. Join us as we navigate through the wild and unpredictable world of the service industry, uncovering the hidden gems and outrageous encounters that make this industry so unique. From mind boggling customer interactions to encounters with entitled patrons, we've got it all.So, grab your life jacket, tune in, and climb aboard for a laughter-filled adventure on the high seas of the service industry. TFTSI is setting sail, and you won't want to miss a single wave! #tftsi #talesfromtheserviceindustry #frontdeskagent #frontdesk #hotel #hotels #service #serviceindustry

Welcome back to TFTSI! In the latest episode of Tales from the Service Industry, hosts Bill, Liz and Ms. B were joined by their friend Andy, who had some wild stories to share. This episode kicked off with Andy recounting an incident where a drunk women decided to ride an animatronic lion in a hotel lobby, causing quite a scene before being arrested. Next, Andy shared a couple of stories about a very drunk driver with a blood alcohol level that was truly shocking and a guy trapped in the disco era who gets caught with his hand in metaphorical cookie jar. We had a great time talking with Andy and know you will love this episode too. So sit back and enjoy and make sure you turn on your notifications for new episodes of Tales from the Service Industry wherever you stream your podcasts.

Welcome back to the latest episode of Tales from the Service Industry! We are excited to welcome Allie back to the show! In this episode, Allie shares more fun stories from her time working in the retail sector, this time from her experience in cosmetics. From the bad behavior of drunken employees to bizarre behavior of customers to instances of shoplifting, Allie's stories will keep you on the edge of your seat. In addition to Allie's stories, we also hear from Ms. B, who shares her own experiences from a recent rave and appreciation for why we hate glitter in hotel rooms. And as always, we recap new listeners to the show and express our gratitude for their support. If you enjoy hearing about the highs and lows of working in the service industry, this is an episode you won't want to miss! Tune in to Tales from the Service Industry for more entertaining and enlightening stories from those who have worked in the trenches of hospitality, retail, and beyond.We appreciate you listening and ask for your help in growing. While we would greatly appreciate a follow or a review, a share would be amazing. if you know someone working in the service industry, or just someone you think would appreciate our podcast and its cathartic relief, please consider sharing a link to any of our episodes.And we will see you in two weeks!

Welcome back to Tales from the Service Industry! In part 2 of this 2 part episode, we are joined by tattoo artist extraordinaire, Chelsea Dagger. Chelsea shares her hilarious and sometimes unbelievable experiences from her time as a tattoo artist. From crazy tattoo requests to people trying to touch her tattoos in the grocery store, Chelsea has seen it all. Her stories are sure to have you laughing and shaking your head in disbelief. We had a blast chatting with Chelsea and we know you'll love hearing her tales from the service industry. So sit back, relax, and enjoy the second part of our conversation with Chelsea Dagger.

Get ready to hear the craziest stories from the tattoo industry with Chelsea Daggers! In this episode of Tales from the Service Industry, we sit down with Chelsea as she shares her wildest experiences. From her first tattoo through apprenticeship to her most difficult clients and tattoo's she just won't do, Chelsea has seen it all. Tune in for the first part of this two-part series and prepare to be amuzed!

Welcome back to Tales from the Service Industry, the podcast where we share outrageous and hilarious stories from the front lines of customer service. In this episode, we have a special guest joining us, Pat, who has worked in various service industry jobs over the years. Pat shares with us some of the wildest tales he’s experienced, from employees pulling fire alarms to avoid being late for work, to emotional breakdowns and an organized shoplifting scheme. We also hear about an unexpected, shocking, moment that occurred in a dressing room. Get ready for a wild ride as we dive into this crazy TFTSI episode with Bill, Liz and Ms. B!

Welcome back to TFTSI! In tonight's episode, Myself, Ms. B and Liz are joined by Walter. With a background that spans from kids parties to valet services, Walter brings some great stories to the show including a story that might just make you think twice about bounce houses at kids parties. Ms. B brings her best AOW story and Liz brings us another drunken boating issue. So sit back and enjoy, but as always, if you haven't subscribed, please hit subscribe to stay up to date with the latest episodes and please consider giving a review. Reviews help us with gaining awareness and drive new traffic to the podcast. Also, you can find additional content on our YouTube channel, so please take a moment to check us out there as well and, just like here, giving a follow is hugely helpful for us.

In the dictionary, entitlement is as:[ en-tahy-tl-muhnt ] - the unjustified assumption that one has a right to certain advantages, preferential treatment, etc. In the hospitality industry, it's called "any day ending in 'Y'". While we strive to ensure every guest has an excellent stay, things can, do, and will go wrong from time to time. We will always do our best to make things right (within reason). In tonight's episode, we discuss a few stories of entitlement that just shouldn't have happened. From the mom who thinks its ok for a 4 year old to run a resort alone to the customer that is unhappy with their auto service and felt brandishing a weapon was the best way to express themselves, entitlement (and bad behavior) is all around us. Welcome to Ellen who is joining Ms. B, Liz and Bill as we discuss these stories and more. We appreciate you joining us and want to remind you to please, take a moment, and click the follow button!

Welcome back to TFTSI! Since this recording was done around Valentine's Day, we tried to embrace the warmer, softer side of things... and if you believe that, then welcome to your first episode of TFTSI because that is not how we roll. Which makes this the perfect time to warn you that the "Octopus Arm" has nothing to do with seafood. While we keep it PG, you may not want to explain some of these things to the kids in the back seat.So sit back, grab your favorite beverage and join myself, Liz, Ms. B and Mike as we share stories and get a little silly. Thank you again for listening and please remember to like, share and review our podcast. Any, and all of those steps, helps us gain exposure. So hit that bell, subscribe or follow button... and we will see you again in two weeks!

Welcome back to Season 2! Cheers! We appreciate you listening and for your support. We would like to ask you to please give us a follow and a review. Following and sharing a review help us gain exposure and rise in the rankings, both of which help us get further exposure.Join us in this episode as myself, Ms. B and Liz ring in Season 2 with red wine and fun stories of bad employees, Ms. B being a shopping cart wrangler and a bad barista as Liz takes us on a journey through her first F&B job.We are hard at work with recording and prepping new episodes and will be back in two weeks with our next episode!

Welcome back to TFTSI! While this episode is set up as, and feels like a stand alone episode, it is a continuation of the great stories shared in the last episode (S1E16) with Andy and Liz... and we saved the best stories from that interview for part 2! So join us as we talk about the identity thieves that nearly ran over Andy during an arrest, a sex party where the number will continue to surprise you, prostitutes and pimps rolling a John and much more.I do want to stress that a few of the things shared in this episode get more than a little dark, some of which include people in desperate situations taking desperate actions. If you, or anyone you know have feelings of hurting themselves, help can be reached easily by calling 988.

Welcome back to Tales from the Service Industry. As you saw in the title, this episode is a bit different than normal. Myself and Liz welcome Andy, a 20 year police veteran, to the show. Some of the stories in this episode have been previously shared, but now you get to hear the other side of the story. Andy takes us inside the scene after the guns are drawn and the doors close. We had such a great time recording that we simply had too many great stories and knew it would be a great 2 part episode to finish off our first season. So join us for an arrest in a lobby bathroom, drug users calling 911 on drug dealers, credit card fraud, identity theft, guns being drawn, theft, rewards member scams, ledge crawlers and the list goes on... and all these are just a warm up for part 2!Thank you so much for listening, sharing the show with those you know, and the feedback we have received from you. We appreciate you and your continued support. If you have a story you would like to share, we would love to hear from you. You can reach us via email at TalesfromtheServiceIndustry@gmail.com.

Welcome back to TFTSI! Tonight, Ms. B joins me and we welcome Natty to the show. As always, we cover a wide range of topics from threatening guest voice mails (what's new?), guests bragging about who they work for (spoiler alert, it isn't the Prime Minister) a missing Rolex, how NOT to get what you want with blackmail threats, employees with bad attitudes, employees that walk off the job and more. We appreciate you joining us and supporting our efforts. As always, if you know someone in the service industry that could relate to our show, please share a link with them from your favorite streaming service or find us on YouTube where you will find full episodes as well as bonus content. As always, you can reach us via email at TalesFromTheServiceIndustry@gmail.com

Welcome back to TFTSI! In tonight's episode, I am joined by returning guest hosts Ms. B and Liz and get to welcome a new guest, Veronica, on her visit to the show and her first podcasting experience ever. Veronica brings experiences to the show from a variety of retail, wholesale and food and beverage, to name just a few. We appreciate you checkin in with us. So get settled in and enjoy the episode.Thank you for your support in our podcasting journey. We have been seeing growth from day one and it is entirely due to the support of you, our listeners. If you know someone in the industry, or just someone that may enjoy our show, please share a link with them or add a post about us to your social media.If you have a story you would like to share, suggestions for the show, questions about the content or simply want to say hello, please email us any time at TalesFromTheServiceIndustry@gmail.com

Welcome back to TFTSI! Joining us tonight is Mike, a veteran of the hospitality world and one of my personally favorite people. Join myself and Ms. B as the three of us dive into some really weird stories that just shouldn't happen in the hotel industry. So buckle up as Mike takes us through impromptu eulogies, people that believe "plump" is an ok describer for employees, nudists and more. Please note! We are aware that this episode has a few oddities in there recording. While uncertain what the tech glitch was caused by, we are aware and working to resolve the issue. Please remember to subscribe to ensure you don't miss any regularly scheduled, or special episodes. If you would like to submit a story, a suggestion, compliment or simply say hello, you can reach us via email at TalesFromTheServiceIndustry@gmail.com. If you know someone that works in the industry that would enjoy our podcast, please share a link with them as more downloads help raise the awareness of our podcast.

Welcome to our Halloween edition where we discuss the creepy thing that we have experienced over the years. Some mild, some shocking, all part of the job.From ghostly giggles and footsteps to ghosts at the Hotel del Coronado, we take you through some of the fun stories and experiences we have had in our hotels.Please note that this episode is flagged as adult content as some of what we discuss can be sensitive to those that have lost loved ones to their own actions. If you, or someone you know, is struggling with mental health issues, there is help and services available to them. Please don't look back and wish you had done more.

Welcome back! In "Today is a Good Day for a Great Day", I welcome back Ms. B and Liz for another fun filled hour of shenanigans. Tonight we start off with Ms. B and a few laughs with her vocal warm ups and then jump straight into the fun stuff with poorly planned events resulting in harassment and hate calls, fire alarms in the middle of the night, celebrity interactions and a shout out to one of Liz's employees who's favorite motivating line is the title of this episode.We know there are thousands of podcast options and we appreciate you listening. Do you know someone in the industry that would enjoy the show? Please share a link with them. If you have a story you would like to share, please send us an email to TalesFromTheServiceIndustry@gmail.com.

Tonight Ms. B and I are joined by a new co-host! We welcome Allie on her inaugural podcast hosting adventure as she brings tales of the retail world with her. Allie has come armed with fantastic stories of her favorite retail nightmares. From the shocking behavior caught in dressing rooms, to customers defiling retail spaces and human resources drama.So settle in, push play, and prepare to have your mind blown by the horrible behavior of others.Thank you for listening and sharing. If you know someone who would enjoy our podcast, please share it with them. If you previously, or currently, work in the industry and would like to share a story with us or have a question or comment, please email us at TalesFromTheServiceIndusty@gmail.com.

Welcome back to my special guest host Ms. B and new guest host, Liz! Join us as we we take incredibly random stories of careers past and present. Ranging from drawn guns to scuba stories to heart attacks and to amorous boat renters, sexist guests and more. It's a fun, yet random ride, and we appreciate you joining us for a few laughs. A huge thank you for listening. If you know someone that would enjoy our podcast, please share a link with them. If you would like to share funny/crazy stories with us via email at TalesFromTheServiceIndustry@gmail.com.

Welcome back to TFTSI!In this episode, you will join myself, returning guest Miss B., and a new guest, Nurse Jay. Little did we know this conversation would find ourselves in some racy territory with some stories being nothing less than shocking ("stick around 'till the end", as they say)It is important to note that Nurse Jay works in the medical field of psychiatric care. This episode contains some stories and insight into a very difficult field. Some of the stories are funny and some will make you say "WTF!" out loud, It is important to remember that all of these stories come from the point of view, and coping mechanisms, of someone in the field that truly finds joy and reward in his career. Thank you Nurse Jay for all you do and for joining us to share some insight into your career.It should be noted that a portion of this interview was removed. Around the 46:42 mark, the conversation abruptly switches directions. That portion of the story has been removed during editing. That portion will be shared in the coming days with an "explicit content" label. This is due to the discussion of patient deaths, illicit substances and some of the darkest things that Nurse Jay faces on a daily basis in his care of others that is just not appropriate for all audiences.Thank you for your continued support. If you have a story you would like to share, email it to TalesFromTheServiceIndustry@gmail.com.

What better way to start an episode than with a drunk guest starting a fight with hotel staff? How about joining Ms. B and I for an episode that also has stories about Gypsies, dead bodies, employee terminations and more.If this is your first time tuning in, welcome. We appreciate you listening and sincerely hope you will give us a follow. If you know someone in the industry that may enjoy our podcast, please share us with them.With a rotating guest panel, and repeats by fan favorites, we bring stories from behind the scenes of the funny, absurd and sometimes, mundane, things that go on in our industries.

Thank you to our new listeners! Vancouver BC, Honolulu, Kansas City, Houston ad Dallas! Thank you for listening and please, share this with your friends!In this episode, we discuss guest red flags (behaviors, lack of credit, etc.), the wrong way to appear for a job interview (and a few suggestions on how to prepare) and bogus service animals.It is important to remember that hotel associates are trained to look for shady behavior. From issues at registration to behavior of the guest and those in their party to how the reservations are made, the staff is aware of what is going on. Don't be shady.Job hunting can be difficult, but be prepared. Dress for the position, show up on time and, for the love of God, dress and interview for the position like you really want the job... a job interview is NOT the right time/place to get TikTok followers :-(Service animals are a key part of many peoples daily lives and survival. In this episode we discuss service animals and how claiming your emotional support animal isn't the same thing, especially when you are simply trying to avoid a pet fee. Those who try, aren't fooling the hotel and only making things that much more difficult for those with legit service animal needs.

Rules are interesting. People want others to follow them, until they don't want to follow them. That's not how it works. In the service industry, we have rules to ensure all guests/customers are treated fairly and consistently... such as those pesky things like check in and check out times, charges for smoking and damages. When you stay in a hotel, rent a car, take a cruise, etc. and decide you are going to abuse the rental, expect the charges... and they won't be cheap. Rules.If Check in is 4pm, and early check in is 1pm, not 3am. Rules. Check out is 11am, a late check out? 12pm. Again, rules.Smoking? In designated areas. RulesIn this episode, we dig into some of the reasons as to "why" there are rules and how we apply them. While the rules may not always be convenient, please know, they are not arbitrary and are there to ensure we treat each and every guest the same way. If you have a question(s) about how and why hotels do things, please feel free to email your question to TalesfromtheServiceIndustry@gmail.com and we can review your questions.

Welcome back to Season 1 Epsiode 4 of TFTSI! In this episode, Miss B and I dive into stories about guests that don't understand how upgrades work, how to skillfully put an angry guest in their place, horrible people that leave syringes in rooms, guests that leave loaded firearms in rooms, antisemitic guests and more. So join us for another fun trip through terrible customer service situations.

In all customer service jobs, customers/guests/visitors, will always have suggestions. Often time, those suggestions are well intentioned and make sense... to a point.. In this episode, I am joined by Ms. B (a front of house, hotel management professional) and Natalie as we discuss the dumbest of this guests 26 point manifesto of suggestions. From the creation of "blue ray free zones" to needing the oxygen replaced in her room,

Welcome back! In this episode, The service industry is a tough industry. In this episode, I am joined by Natalie who has an extensive background in sales and joins me to discuss fraudsters, traveling sports teams and disgusting, filthy, guest behavior. If you are enjoying the show, please subscribe. If you would like to share a story of your own crazy customer service experience, email us at OG3@TFTSI.com #TFTSI #TalesFromTheServiceIndustry #FrontDesk #Hotel #HotelLife #Housekeeping #AngryGuest #BadGuest #Entitled #HotelManager #BeBetter #Podcast #FYP