In Episode 213, leadership coach and business strategist Glenn Pasch reveals the 10 essential keys to success that drive results in both business and personal life. From defining a clear vision and setting measurable goals to building accountability, consistency, and confidence, Glenn shares actionable insights every leader and professional can use to achieve lasting success. Discover how to create a structured plan of action, document effective processes, and lead with persistence and flexib...
Welcome to a New Season of Shows: In this episode, Glenn Pasch tackles one of the biggest blind spots in automotive retail — lost sales follow-up. He explains how most dealerships lose deals not because of a lack of leads, but because of a broken process after the customer leaves the showroom. Drawing insights from dealer leader Brad Wise, Glenn breaks down how to minimize “spillage” and recover the 10–20 vehicles that slip away each month due to poor follow-up. He outlines practical st...
Today’s episode covers a topic that comes up constantly at conferences, in leadership discussions, and on podcasts—but it’s often approached in a very conceptual, vague way. That topic is culture. You hear it all the time: “We want to build a strong company culture.” “Our culture attracts top talent.” “We take pride in our culture.” But when you dig deeper and ask, “What does that actually mean?”—a lot of people struggle to give a clear, actionable answer. So today, we’re going to fix that....
Side Hustles today are very common. Everyone dreaming of being in control of their future, making money and living the good life. But what is it really like? Matt Lasher, a 20+ year automotive industry veteran shares his journey building a large marketing team for one of the largest automotive groups in the US, West Herr and now building Steamline Auto full time, from an idea and side project. It's not all glamour and fun, but a few things Matt shares will impact you, even if you are ju...
In this episode of the You're In Charge podcast, Glenn Pasch dives into one of the most underrated yet powerful leadership strategies: building a consistent routine. Discover how a well-structured daily plan can give you control over your schedule, eliminate chaos, and create space for strategic thinking. Glenn shares real-world examples and actionable tips to help leaders break free from reactive management and shift toward intentional, results-driven leadership. If you’re tired of fee...
In this episode of You're In Charge, Glenn Pasch is joined by renowned sales trainer Marc McGurren to tackle a hot-button topic: AI in automotive sales. Together, they break down the harsh reality that AI—no matter how advanced—won’t rescue a dealership from a flawed or inconsistent sales process. From broken lead follow-up routines to lack of accountability and poor CRM usage, Glenn and Marc explore why technology alone isn’t the answer. You’ll learn: The most common gaps in dealership sales...
Is your business ready for AI—or are you putting the cart before the data? In this episode of You're in Charge, Glenn Pasch interviews Todd Smith, CEO of QoreAI and explores the critical relationship between data quality and AI implementation. Todd shares why structured, clean, and relevant data must come first to avoid wasting time, money, and resources on artificial intelligence that amplifies bad decisions. Whether you’re in automotive, marketing, or sales leadership, this ep...
In this episode of the You're in Charge podcast, Glenn Pasch explores how successful leaders harness data to drive team performance — but not just any data. He breaks down how to identify the right metrics, avoid vanity numbers, and turn insights into clear, actionable strategies your team can execute. Whether you're leading a sales department, marketing team, or service operation, you'll walk away with a framework to use data as a tool for growth, not just a scoreboard. Tune in t...
In this episode, Glenn explores a deeply personal question: Who are the five people I would trust to raise my kids if I couldn't? It’s not just a parenting reflection—it’s a powerful leadership exercise. The traits that make someone trustworthy, consistent, and values-driven in your personal life are often the same traits you need when building your leadership team. Glenn unpacks how this question can reshape the way you hire, mentor, and empower people inside your organization....
From AI-powered lead tools to connected vehicle data and digital retailing platforms, technology is transforming the automotive industry—fast. But with every new advancement comes potential pitfalls: data security risks, integration breakdowns, and wasted investments in tools that don’t deliver. In this episode, we speak with John Acosta, CEO of VTech Dealer IT to help executives navigating this evolving landscape. How can you embrace innovation without opening the door to chaos? How do you ...
Online sales are second nature to today’s consumers. They expect speed, transparency, and simplicity—before they ever step foot in your dealership or business. In this episode of You’re in Charge, I join Shasta Haddock on the I'm a Car Chick podcast to talk about the real reasons why so many businesses are missing opportunities online—and what to do about it. We dive into key takeaways from my new book, The Road to Sold, including: ✅ Why your website might be repelling customers ✅ How to ge...
Executive Presence: What is it and can it be learned? In this episode of You're in Charge, we sit down with renowned author and executive coach Richard Reid to explore the often overlooked, yet game-changing force of executive presence. Richard shares insights from his work on how charisma, confidence, and communication can elevate leadership impact. Whether you're climbing the corporate ladder or leading a team, this conversation will help you harness the tools to show up with purpose, infl...
What makes a great leader today — and how has leadership evolved? In this powerful conversation, I sit down with Bart Nollenberger, Executive Director at Maxwell Leadership, to unpack the timeless debate: Are leaders born or made? We dive into the real traits that define successful leaders today — from emotional intelligence and vision to communication, integrity, and influence. Bart shares what he looks for in high-impact leaders and how anyone can grow into a leader that others want to foll...
Are you really maximizing your sales opportunities—or just chasing more leads? In this episode of You're In Charge, Glenn Pasch sits down with Shawn Armorer, CEO of BDC Alchemy, to break down the hidden reasons sales teams underperform and how better leadership, processes, and coaching—not just more leads—can drive real growth. Shawn brings two decades of front-line automotive experience to the conversation, offering tactical strategies for sales leaders, internet departments, and BDC teams...
What happens when customer experience hurts your business’s brand negatively? More importantly, what are the steps the company takes to address this issue? Even worse, is leadership even aware of this issue at all? As we open season 7 with episode 200!!! , we discuss how to deliver on your promised customer experience and how to react if things go wrong. Many businesses focus internal discussions processes and marketing around delivering an excellent customer experience. When de...
Stepping into a leadership role as a young manager comes with its own set of unique challenges, from gaining respect and credibility to handling tough decisions and managing teams with more experience than you. In this episode, Shasta Haddock, COO of Epic BDC and the host of "I'm a Car Chick" podcast, she is sharing her journey as a young leader. One of the biggest topics we discuss is managing older employees when you are just learning the business. A great conversation and I am sure ...
The First 30 Days for a new manager or even and experience manager, who is taking on a new team can be exciting and overwhelming. Especially when your boss and the leadership team are asking for a presentation mapping out your plan. What should be in this presentation when you haven't even started yet? That is what Glenn will review today. This episode was inspired by a viewer's question. From what inofmation should be obtained during the interview, topics like past results, future exp...
Does organic social media really work to build your brand? in this insightful episode of the "You're In Charge" podcast with Glenn Pasch. This week, Glenn sits down with Nathanael Greklek, Corporate Brand Director at Mohawk Automotive Group, to explore actionable leadership strategies, customer engagement tips, and the power of creative content to strengthen your brand. Whether you're stepping into leadership for the first time or refining your approach, you'll learn how to implement s...
Are you struggling to implement change effectively within your organization? In this episode of the "You're In Charge" podcast, Glenn Pasch dives into strategies to fix your leadership change approach and avoid common pitfalls that hinder progress. Whether you’re a new manager or an experienced leader, this episode offers actionable leadership strategies to help you build high-performing teams and drive successful implementation of new processes. Learn how to avoid creating a "Frankenstein m...
Are you ready to lead change successfully in 2025? In this episode of the Your InCharge Podcast, Glenn Pash breaks down 5 essential steps for implementing change effectively while fostering high-performing teams and achieving lasting results. Whether you're navigating new leadership challenges or refining your approach, this video provides actionable leadership strategies to help you grow as a leader and drive meaningful transformation. Discover how to define your "why," execute clear commun...