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A podcast that delivers business solutions, best practices, government updates, reimbursement advice and more to home medical equipment, complex rehab, home accessibility, mastectomy and women's health providers, as well as orthotics and prosthetics practitioners.
191 Episodes
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Join Mandi Rodgers, VP of Events at VGM, as she sits down with Heartland Conference leaders Shanon Eckhardt (Heartland Pillar Chair & VP of Special Projects) and Arienne Martinez (Education Pillar & Director of Organizational Development for HOMELINK) to celebrate a major milestone—the 25th anniversary of the Heartland Conference. In this special Industry Matters podcast, discover what makes Heartland more than just a conference. From the legendary "drunk on kindness" hospitality to ...
Join host Boone Lockard, VP of HME, Respiratory, & Wellness at VGM, as he sits down with Matt Stephenson, R&D Manager at Fisher & Paykel Healthcare, to explore the newly launched Nova Nasal mask. With nearly 20 years of experience designing respiratory therapy products, Matt shares the patient-centered research and innovative engineering behind this next-generation nasal mask. Discover the key features that set Nova Nasal apart: the intuitive SwingFit headgear system for easy fitt...
Join Tyler Coulander and Alan Morris as they break down the key takeaways from the 2026 JP Morgan Healthcare Conference and explore what these industry trends mean for the DME sector. In this episode, they discuss five critical themes shaping the future of healthcare: health systems stabilization and how hospitals are getting back to basics with cost control and operational efficiency, AI's evolution from buzzword to proven ROI in documentation and clinical operations, the resurgence of M&...
Join hosts Lindy Tentinger and Ike Isaacson for candid conversations about the home medical equipment (HME) industry. Each month, they tackle the biggest challenges facing providers—from competitive bidding and Medicare Advantage to annual accreditation and regulatory changes. With bold predictions, practical resources, and a focus on people-first leadership, IM: Unfiltered cuts through the noise to help HME leaders create clarity over chaos. Whether you're navigating policy changes or modern...
Join Tyler Coulander, Market Strategy Manager at VGM & Associates, and Alan Morris, Senior Vice President of Strategy, as they unpack the financial pressures hospitals face in 2025–2026 and highlight how DME providers can become valuable strategic partners. They break down insights from the Kaufman Hall National Hospital Flash Report, covering rising labor and drug costs, growing uncompensated care, and lingering supply chain challenges. Despite margin stabilization, hospitals still face ...
In this episode of Industry Matters: IM Unfiltered, host Lindy Tentinger, President of VGM & Associates, sits down with Ann Thomas, VGM’s Director of Learning and Development and Emerging Technology Education, to explore the often-overlooked people side of AI. While most organizations focus on technology and ROI, true success with AI depends on how people understand, embrace, and use it. Ann shares practical insights on change management, building trust, addressing job security fears, and...
In this episode of the Industry Matters podcast, hosts Tyler Coulander and Alan Morris explore the rapidly changing payer landscape and its impact on the Durable Medical Equipment (DME) industry. Get the latest insights on Medicare Advantage, private insurance, and Medicaid, and learn how these shifts could affect your business strategy. What you’ll learn in this episode: The latest trends in Medicare Advantage enrollment and projectionsHow payer decisions are influencing DME providersThe imp...
In this episode, we dive deep into the evolving world of HME resupply with Kevin Myers, Account Manager at Brightree, and Boone Lockard, VP of Clinical Services at VGM & Associates. From the traditional resupply methods to advanced automation, our guests unpack the operational impact of modernizing resupply programs. Learn how to optimize your business without spending a dime, identify your ideal resupply customer, and explore innovative strategies like direct mailers and Brightree’s Resu...
In this episode of IM: Unfiltered, Lindy Tentinger, President of VGM & Associates and Ike Isaacson, SVP of Government & Regulatory Relations with VGM Government dive into the incredible impact one person can make—yes, that one is YOU. Join us as we challenge you to turn intention into action and share the stories that move us all. Whether it's going the extra mile for a patient or supporting a family in a moment of need, your story matters. These are the moments that fuel advocacy, co...
In this episode, join Matt Edwards, CEO, GEMCO Medical and Heather Trumm, Partner Account Manager, VGM & Associates, as they explore the latest advancements in Continuous Glucose Monitoring (CGM) technology—from extended wear times to new pump integrations—making diabetes management easier and more effective for patients. We also unpack what these tech shifts mean for Home Medical Equipment (HME) providers, who are increasingly seen as the go-to experts in diabetes care. Learn how HMEs ca...
This episode dives into the evolving landscape of the Durable Medical Equipment (DME) industry, where market growth is being driven by rising patient volumes and shifting care preferences. With demand projected to surge through 2033, the conversation explores how providers are adapting to meet the needs of a more dispersed and aging population. We discuss the increasing reliance on home-based care solutions, fueled by both patient preference and systemic healthcare shifts. From mobility aids ...
Join host Cindi Petito as she sits down with Dennis Henry, Lowe’s National Account Manager, and Drew Aalderks, VGM Live at Home Member Account Manager, to explore the exclusive Lowe’s Pro programs available to VGM members. Discover how to access special discounts, maximize your rewards, and ensure your account is set up for success. Whether you’re a new or existing member, this episode covers everything you need to know about unlocking savings, understanding the legacy program, and making the...
In this episode of Industry Matters, Alan Morris, SVP of Strategy at VGM & Associates, and Tyler Coulander, Market Strategy Manager, dive into the Medicare Shared Savings Program (MSSP) and its implications for the DME industry. They break down the data, highlight key trends, and share strategic insights into how the evolving healthcare landscape presents new opportunities for VGM members.
In this podcast, Connectify HR, a trusted vendor partner, shares how they support organizations through informal, no-pressure conversations. Whether you need to brainstorm, ask questions, or simply talk through a concern, they’re here to help. Listen in and learn how Connectify HR is making it easier to focus on the work that truly matters.
We’re excited to introduce IM: Unfiltered — a fresh podcast series designed just for our VGM community. 🎙️ Tune in for real conversations around leadership, innovation, and industry buzz, hosted by a powerhouse voice in HME: Lindy Tentinger, President of VGM & Associates. Joining her this week is Ike Isaacson, SVP of Government & Regulatory Relations with VGM Government.
In this episode, Craig Douglas, SVP of HME, Respiratory, & Wellness at VGM, is joined by Melanie Ewald, VP of Payer Relations and Reimbursement, and Kim Cuce', Director of Business Optimization, to tackle one of the biggest challenges in the HME industry: closed payer networks. They share practical strategies for navigating out-of-network situations, working with third-party administrators, and pursuing single case agreements, while emphasizing the importance of clear patient communicatio...
In this edition of Industry Matters, Tyler Mahncke, SVP of Clinical Mobility & Accessibility with VGM & Associates, engages in a compelling conversation with Gene Richtsmeier, Vice President at Huntington National Bank, and Michael Berling, Vice President, SBA Senior Development Officer at Huntington National Bank. The episode delves into SBA Lending Explained: How Financing Can Help Your Business, covering various types of loans such as 7(a) loans, main street deals, and lending for ...
Join hosts Ronda Buhrmester and Kim Cuce from VGM as they discuss the lingering impacts of the COVID-19 pandemic on healthcare regulations and policies, specifically for Medicare and other insurance guidelines. This episode covers updates on the five-year rule for patients who initially qualified under pandemic flexibilities, advice on managing patient equipment replacements, and the ongoing use of telehealth services. Stay informed with essential tips on running operational reports, proactiv...
During this episode of the Industry Matters podcast, Ronda Buhrmester, Senior Director of Payer Relations and Reimbursement at VGM & Associates and Noel Neil, Chief Compliance Officer at ACU-Serve, delve into the complexities of lymphedema compression therapy as a DME benefit. They discuss essential compliance and documentation requirements, market analysis, recent HCPCS code updates, and the challenges and opportunities within the Medicare Advantage space. They also provide valuable insi...
In the 5th episode of the “5 Pillars of Wound Care” series, Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, explore strategies for building your referral network using your existing referral base and patient population. The episode also covers setting expectations with referral sources and offers tips on keeping them accountable to the rules and regulations you’ve established...
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