Hays Worldwide - Leadership Insights Podcast

In episode 37 of the Hays Worldwide Leadership Insights Podcast, Rita Clifton CBE talks imposter syndrome and why leaders don't have to adhere to stereotypical tropes in order to consider themselves a success. She also discusses the notions of "Fake it till you make it" and "Nice guys always finish last" and the reasons why they are so unhelpful.

36: How leaders can take meaningful action on ED&I - Sheree Atcheson In episode 36 of the Hays Worldwide Leadership Insights Podcast, we are joined by multi-award winning leader and author of 'Demanding More', Sheree Atcheson. Sheree serves as Group VP of D&I at Valtech, and shares with us her advice on how leaders can implement an ED&I strategy.

35: How will the role of CFO evolve in the future? - Paul Venables In this podcast we meet Paul Venables, Group Finance Director at Hays. Paul discusses how the pandemic has impacted upon the role of CFO and his outlook as a finance leader, as well as sharing his advice for CFOs in the future.

34: The role of mental toughness in leadership - Doug Strycharczyk, Dr Peter Clough & Dr John Perry In this episode, we speak to Doug Strycharczyk, Dr Peter Clough and Dr John Perry of AQR International on the role that mental toughness plays in leadership. As authors of 'Developing Mental Toughness', now in its third edition, the trio are well placed to explain the true definition of toughness, the qualities associated with it and how it can be developed.

33: How leaders can master the art of presenting to the C-suite - Jay Surti In this podcast, business presentation coach and author, Jay Surti, offers guidance on presenting to the C-suite and maximising your chances of impressing and captivating this unique audience.

How can you become a more emotionally intelligent leader? In this podcast, Shannon Houde, Founder and Managing Director of Walk of Life Coaching, shares her expert advice to help you develop this increasingly important trait. Timestamps: (01:00) To begin with, please could you introduce yourself to our listeners? (01:38) What are some of the main challenges your clients are facing at the moment? (02:58) Can you explain what we mean by the term emotional intelligence? (03:37) Why do you think it's become more important for leaders to be emotionally intelligent? (04:25) What are the benefits that the emotional intelligence of a leader can have, not just for them but on the team and ultimately the wider organisation? (05:56) What do you think are some of the tell-tale signs that people can use to spot when they're working with an emotionally intelligent leader? (09:05) It's an interesting model you've just talked us through there and the first element you mentioned was self-awareness. Just how important is it for leaders to recognise their own emotions, perhaps when they're excited or frustrated, and the impact this can have on their teams? (10:40) I know that our listeners in this podcast are leading teams, departments, and entire organisations. Do you have any tips that you can share on how these leaders can develop and improve their self-awareness? (12:37) What can leaders do to improve their ability to self-regulate? (13:58) And I’d imagine that this self-regulation and accountability, will also help leaders to develop trust within their teams? (14:40) How can leaders understand their own teams drive to succeed? And why does it matter to identify this? (16:03) When you are in a leadership role and you do want to bring your team along with you, or role model your own motivation and commitment to an organisation's ambitions, how do you go about doing that? How do you bring people with you? (17:05) I wanted to talk about empathy which I’ve thought about in terms of my personal relationships and charitable giving, but it's also the fourth competency in the model you mentioned. What can leaders do and what should they be doing to demonstrate empathy towards their teams? (21:03) The final competency that you mentioned was social skills. Just how important is both verbal communication and body language in emotional intelligence when leaders are communicating with their team, whether that's delivering a new policy or in the day-to-day interactions that they have? (23:46) Is there anything else that leaders can do or skills that they need to possess outside of what we've already discussed, to help them develop and grow their emotional intelligence? (25:06) I'd like to finish with a question that we ask all our podcast guests. Outside of emotional intelligence, what do you think are the three qualities that make a good leader? And crucially, do you think these qualities have changed because of the pandemic?

Leaders – would you like to learn how to become more resilient? Listen to this podcast with Business Psychologist and author Dr Susan Kahn, who shares her expert advice to help business leaders build resilience in themselves and role model this trait to support their teams. You can also read the full transcript at: https://social.hays.com/2021/06/30/podcast-31-how-leaders-can-build-resilience-in-themselves-and-their-teams/ Timestamps: (01:16) To begin with, please can I ask you to introduce yourself to our listeners and tell us a little bit more about your background and your career journey to date? (02:18) And what sparked your interest in resilience led you to write your book Bounce Back? (03:14) In your book, you devote a chapter to the specific resilience challenges that leaders face. Can you tell us more about this area of developing resilience in a bit more detail? (04:16) And why do you think it's so important for business leaders to build resilience right now? What are the common challenges that resilience will help them overcome? (06:02) Sticking with this, what are the key benefits of resilience, and are these becoming even more important for leaders to own in this world of work? (08:11) What traits do leaders need to possess the kind of resilience that we've just discussed? (09:19) Do you have any strategies that leaders can follow to build resilience in themselves? (11:33) Is there anything else that our listeners can be doing in addition to what we've just discussed? (13:33) How important is it for leaders to role model these behaviours to support and build resilience in their teams? And do you have any advice that you can share to help our listeners do this more effectively? (15:00) On this theme of breaking ideas or notions that there is such a thing as a perfect leader and how leaders should be more vulnerable, do you think it can be beneficial for leaders to let their teams experience failure, to make them more resilient? And if so, how can our listeners support their teams in embracing failure and learning from their mistakes? (17:12) What do you think are the three qualities that make a good leader? And crucially, do you think that these qualities have changed because of the pandemic?

30: How leaders can manage the productivity puzzle – Tim Ringo FCIPD In this podcast, award-winning HR consultant and author of Solving the Productivity Puzzle, Tim Ringo FCIPD, shares how leaders can engage, motivate, and develop their employees to improve productivity and drive business efficiency. You can also read the full transcript at: https://social.hays.com/2021/05/19/podcast-30-how-leaders-can-manage-the-productivity-puzzle/ Timestamps: (01:00) Please could I ask you to introduce yourself to our listeners? (02:30) What sparked your interest in productivity and led you to write your book? (04:52) What do you mean by the term “productivity” in real terms? (07:00) What impact has the COVID-19 pandemic had on the world's productivity? (08:19) How exactly can leaders measure productivity? (10:52) Why do you think the productivity puzzle is such an important one to solve for leaders and organisations, and is it becoming an even more important puzzle to solve as we start to emerge from the pandemic? (12:34) How important is it for leaders to really understand the individual motivations of their people in driving productivity? And how can they go about improving this understanding? (14:37) Do you think that people's motivations have changed because of the pandemic? (16:39) What role does reward and recognition play in improving the productivity of a workforce? (20:05)What impact does high turnover have on productivity? Is it a good or a bad thing? (22:02) What about wellbeing and its role in productivity? What should leaders keep in mind about this? (25:30) Are there any other elements of the overall employee experience that leaders need to keep in mind when tackling dips in productivity? (27:46)Can strategic workforce planning boost the productivity of a workforce? And how can leaders go about doing this effectively? (30:11) What do you think the most productive organisations and leaders do differently? (31:26) What do you think are the three qualities that make a good leader and crucially, do you think these qualities have changed because of the pandemic?

What are the key qualities that make a CTO? In this podcast, Greg Swimer, Chief Technology Officer at City Football Group shares how technology and the role of a CTO has changed as a result of the pandemic, and how CTO’s can effectively adapt to the ever-changing demands. You can read the full transcript here: https://social.hays.com/2021/05/10/podcast-29-how-to-succeed-in-the-evolving-role-of-a-cto/ Timestamps: (01:00) Please could you introduce yourself to our listeners and tell us a little bit more about your career journey to CTO? (03:45) Have your key strategic priorities shifted due to COVID-19? (06:19) In what ways do you think the pandemic has spurred on technological change and innovation and what impact is this having on teams and organisations? (09:42) Looking back to the beginning of the pandemic, how did you ensure you were operating in an agile and flexible way when initially responding to the crisis? (13:42) And were there any other ways in which you have continued to adapt and continued to be adaptable to the changing demands throughout the last year or so? (15:14) What do you think are the top tech challenges that will impact the future world of work and how can tech leaders and their teams work to overcome these? (19:20) What have you learned about yourself both personally and professionally over the course of the crisis so far? (21:50) For those who have perhaps just started out in their first tech leadership role, how would you recommend they make a strong initial impact? (25:18) What advice would you give to any tech professional who one day aspires to work at the CTO level? (27:13) Which soft and technical skills do you think IT teams will really need to thrive in the future? (31:02) What do you think are the three qualities that make a good leader and crucially, do you think these qualities have changed because of the pandemic?

28: Five competencies you must develop in your marketing team to stand out - Shake Marketing How can marketing leaders help their organisations stand out? Listen to our podcast featuring Stacey Danheiser and Dr. Simon Kelly, Principals of Shake Marketing Group who share the five key marketing competencies leaders need to build in their teams. You can also read the full transcript at: https://social.hays.com/2021/03/25/28-five-competencies-you-must-develop-in-your-marketing-team-to-stand-out/ Timestamps: (01:10) Please could you introduce yourself to our listeners? (02:37)Now, you both recently released your new book, Stand Out Marketing. Could you tell us a little bit more about this and the research you conducted around it? (03:41) In your book, you mentioned the phrase ‘copycat marketing’, and the fact that we are ‘swimming in a sea of sameness’. Please can you explain to our listeners what this is and what it means for marketing leaders? (04:57) How do you think leaders can identify if their organisation is one of those that's ‘stuck in the sea of sameness’? (06:18) What are the key competencies that organisations need to begin developing in their employees? (08:38) How important is it for marketing leaders to develop a vision for change to continually adapt to external influences? (11:42) How would you recommend marketing leaders encourage idea sharing from their teams to build a collaborative vision of the future? (14:06) How can marketing leaders effectively get buy-in to initiatives and activate these visions that we just discussed? (16:29) What can marketing leaders do to drive their teams to push for change themselves? And what do you think are the benefits of doing that? (18:06) Why is it so important for marketing leaders to encourage their team members to upskill particularly in this increasingly hybrid and remote working world of work? (18:56) How can marketing leaders support their teams in upskilling and what are the benefits of that? (23:29) Now, it's becoming more important than ever for organisations to be able to articulate the usefulness that they can provide to customers, which is the fourth competency you picked out. What role do marketing leaders have in this process? Does it start with the product or service offering? (26:03) How can marketing leaders make sure that their teams have their finger on the pulse of the customer to appeal to their requirements? (27:23) Can you share any examples of organisations that have, or are currently proving their unique value well, particularly during this uncertain time? (28:52) The final key competency that organisations need to be developing in their employees is evaluator. Could you tell us a little bit more about what this means and why it's so important to organisations? (32:32) What can marketing leaders do to help their teams effectively balance what's good for the plus customer with return on investment for the business? (33:36) How can marketing leaders role model the five competencies that we've discussed in this podcast? (37:42) Do you think that the need for these competencies and marketing teams have increased since the COVID-19 pandemic began and will this importance continue to increase in the new era of work? (40:15) What do you think are the three qualities that make a good leader and, crucially, do you think these qualities have changed because of the pandemic?

27: How Hays are adapting to workplace challenges in an ever-changing climate - Alistair Cox, CEO As part of LinkedIn’s #TalentVoices series, our CEO and LinkedIn Influencer, Alistair Cox recently spoke with Adam Hawkins, Head of Search and Staffing at LinkedIn. In this episode, Alistair shares how his organisation is adapting to current workplace challenges in an ever-changing climate, and the importance of lifelong learning to the staffing and recruitment industry to help close the gap between skills required and the industry needs. You can read the full blog at: https://social.hays.com/2021/02/23/help-individuals-access-opportunities/ Timestamps: (00:53) How would you describe 2020? (06:11) Looking at where you are now from a reflection point of view, has it fundamentally changed any part of your mission and vision as a wider company or has the change been more around the tactics and the approach to get to that vision? (11:00) How will hybrid working at Hays pan out in the future? (17:16) Are you seeing an impact on the workplace culture of Hays? (23:07) What role has Hays played in upskilling and reskilling their employees? What advancements have you made? (28:29) What are you most excited about in the coming years both personally and professionally? (31:11) Do you think the past year has offered you more time for creative thinking?

26: The experience of female leaders of colour in the corporate world - Simi Rayat, Rhonda Williams In this podcast Leadership Coach, Simi Rayat and Rhonda Williams, CEO of Dream Life Academy share the key challenges that female leaders of colour face and how to best overcome these obstacles. You can also read the full transcript at: https://social.hays.com/2021/03/04/podcast-26-experience-female-leaders-of-colour-corporate-world/ Related content: • Four ways women can be braver, bolder and more successful - https://social.hays.com/2017/03/07/four-ways-women-can-be-braver-bolder-and-more-successful/ • How one organisation helps disadvantaged women get back into work - https://social.hays.com/2019/11/05/organisation-helps-disadvantaged-women-work/ • Podcast 19: Why D&I is important right now, and as we enter the new era of work - https://social.hays.com/2020/07/13/why-diversity-important-throughout-covid-crisis/ • When applying for a job, who are more confident – men or women? - https://social.hays.com/2018/08/20/job-confident-men-women/ Timestamps: (01:02) Please could you introduce yourself to our listeners? (02:39) Rhonda, what has been your experience of being a woman of colour in the corporate world so far in your career? (04:33) Has your experience changed during the course of the pandemic and as a result of the Black Lives Matter movement? (06:06) For those listening who may be of other genders and/or races, how can they go about truly understanding what the unique experiences of women of colour and indeed those of other minorities in their organisations are? What role do organisations have in facilitating this? (08:53) In 2020, it was reported that of all Fortune 500 CEOs, 1% were black, 2% were Asian, 2% were Latino, and 5% were women. What do you think has led to this and what steps do those at the top need to make to improve these statistics? (12:31) Many organisations have hired heads of or directors of diversity and inclusion. How important is it that these people have a regular communication to the C-suite? (14:28) And what do you think are the unique challenges and issues faced by women of colour in the workplace, regardless of role or seniority? What role do leaders and organisations have in helping overcome these? (21:59) Do you think women of colour in particular feel they can't call out any bias or inequality they may be experiencing in the workplace? And what can employers do to help their employees feel comfortable raising concerns and opening this conversation? (28:05) How important do you feel sponsorship and mentorship is in helping women of colour progress their careers and helping leaders advocate for this? (32:59) What role does allyship play in really tackling inequality in the workplace? (37:36) Many women of colour may feel they're not given the same personal development opportunities as others in the workplace. How can leaders tackle this and remove any bias in these processes? (39:10) The Black Lives Matter movement has shone a light on the inequalities that exist within their organisations. Which organisations have most impressed you in their response? (45:29) What do you think are the three qualities that make an inclusive leader?

25: How to build self-confidence in your team - Jo Emerson, Leadership Coach Do you think a member of your team could be struggling with self-confidence at work? Listen to our podcast featuring award winning coach Jo Emerson, who shares her expert advice to help leaders build self-confidence in their teams. You can read the full transcript here: https://social.hays.com/2021/02/24/podcast-25-how-to-build-self-confidence-in-your-team/ Related content: • 3 ways to boost confidence in an underperformer: https://social.hays.com/2018/05/09/boost-confidence-underperformer/ • 7 ways to communicate confidence: https://social.hays.com/2015/05/14/7-ways-to-communicate-confidence/ • How to build self confidence and succeed in your career: https://social.hays.com/2021/02/10/podcast-36-how-to-build-self-confidence/ • Why self-confidence is a key skill when working in the corona era: https://social.hays.com/2020/05/04/self-confidence-key-skill-working-in-corona-era/ Timestamps: (00:50) Please could you introduce yourself to our listeners? (01:54) What are some of the main challenges your clients are facing now? (03:48) Could I ask you to explain exactly what you mean by self-confidence? (04:44) Why do you think self-confidence is so important to the success of an individual, a team, and ultimately a wider organisation? (07:07) How exactly do you think shifts in employee self-confidence will become more significant in the future world of work? (09:44) What are some of the key signs and behaviours for leaders to look out for, which can signal that a member of their team has high self-confidence? (11:13) Is there a fine line between confidence and overconfidence in the workplace? (12:22) How can a leader identify whether a member of their team is lacking or struggling with their self-confidence? (14:09) Are there any common behaviours, habits, or even language that you see from leaders, which may be negatively impacting the self-confidence of their teams, maybe without them even realising it? (17:10) How important is feeling that you are learning and progressing to self-confidence? What role can leaders play in facilitating that and helping their people develop a growth mindset? (29:35) I also imagine that experiencing a level of autonomy in their roles will help many employees become more self-confident. Do you have any tips or advice for leaders that you can share on this? (22:02) Is there anything else that leaders can be doing differently to further build confidence in their team, particularly as most of us continue to operate in either a remote or hybrid working world? (24:54) I'd also imagine that regular feedback and check-ins are quite key to this? (25:44) Do you think that ‘imposter syndrome’ is playing a part in employees lacking confidence? (28:10) How else can leader’s role model self-confidence for their teams? (31:42) Could it be beneficial in the long-term, for leaders to let their teams experience failure, to enhance self-confidence? (33:38) If a leader is welcoming a new team member, how can they ensure the onboarding process helps the employee feel as confident as possible, whether in person or remotely? (35:34) What do you think are three qualities that make a good leader and crucially, do you think that these qualities have changed because of the pandemic?

24: Why adaptability is so important for organisations - Ross Thornley, AQai How can you build adaptability into your workforce and succeed in the new era of work? Listen to our podcast, featuring Ross Thornley, Co-Founder and CEO of adaptability assessments business AQai. You can read the full transcript here: https://social.hays.com/2020/12/15/podcast-24-why-adaptability-is-so-important-for-organisations/ Related content: • 11 skills that will help you become a better leader in the new era of work: https://social.hays.com/2020/10/14/11-skills-better-leader-new-era-of-work/ • How tech can help prepare us for more COVID disruption: https://social.hays.com/2020/10/15/how-tech-help-prepare-more-covid-disruption/ • Podcast 21: How leaders can champion self-care, reflection, and awareness: https://social.hays.com/2020/10/26/podcast-21-how-leaders-can-champion-self-care-reflection-and-awareness/ • Seven ways to make your team more adaptable to change: https://social.hays.com/2020/04/07/make-team-more-adaptable-to-change/ Timestamps: (01:02) It would be great if you could introduce yourself to our listeners and also tell us a little bit about your organisation AQai? (02:55) Please could you explain what we mean by adaptability? And could you perhaps give us some examples of adaptability in action within the world of work? (06:02)Now you've just touched on this, but do you think that the need for adaptability in workforces has increased specifically since the COVID-19 pandemic began and will this trend continue to increase in the new era of work? (08:07) With organisations continuing to invest in new technologies since the pandemic began, I'd imagine this has also impacted the need for adaptable skills in their people too. (11:29) Now we've discussed the importance of workplace adaptability, but how can organisations go about creating a workplace culture that enables their employees to become more adaptable? (16:14) Following on from that, which skills should leaders be supporting their employees to develop, to ensure that their organisation is able to adapt in this new era of what? (18:48) And how can leader’s role model adaptability themselves in order to incentivise their teams to adapt too? (21:48) Do you think organisations need to take a personalised approach to building adaptability in their workforces? And if so, how can they go about doing this? (24:23) What are the benefits to this tailored approach to adaptability? (26:07) How important do you think it is for business leaders to effectively share a vision or long-term strategic direction of the organisation for employees to better understand the importance of adaptability? (28:23) Now, on the other hand, how important is it for business leaders to listen to new ideas from their teams, if they are to successfully adapt to forthcoming changes? (33:12) And how can this be done effectively if leaders are managing hybrid teams where their employees are divided between the office and remote working on a part-time and a full-time basis as is quite common in this pandemic world? (34:48) And how should leaders go about addressing any suggestions for change? (38:28) Now, how important is it for business leaders to push their teams out of their comfort zone and take risks to drive adaptability? Could it be beneficial in the long-term to let their teams experience failure to achieve this do you think? (41:23) I'd like to finish with a question that we ask all of our guests. In this very uncertain environment that we're all experiencing right now. What do you think are the three qualities that make a good leader? And do you think that these qualities have changed because of the pandemic?

23: How leaders can go from ‘burnout busy’ to ‘balance busy’ - Rosalyn Palmer In this podcast, Transformational Wellbeing Coach, Rosalyn Palmer, shares her expert advice to help those leaders who are feeling burned out, establish some balance in their busy working lives. You can read the full transcript here: https://social.hays.com/2020/12/01/podcast-23-how-leaders-can-go-from-burnout-busy-to-balance-busy/ Related content: • Are you suffering from career burnout? It’s time to make a change: https://social.hays.com/2015/09/02/8433/ • Podcast 21: How leaders can champion self-care, reflection, and awareness: https://social.hays.com/2020/10/26/podcast-21-how-leaders-can-champion-self-care-reflection-and-awareness/ • The employee burnout conundrum: https://social.hays.com/2017/10/26/employee-burnout-conundrum/ • Why you need to stop being so busy, now: https://social.hays.com/2019/08/19/stop-being-so-busy/ Timestamps: (01:05) Please could you introduce yourself to our listeners? (02:20) Why is burnout a topic you're particularly passionate about? (04:44) Could you define what we mean by the term burnout and maybe expand upon the common signs that someone may be burnt out? (09:08) Do you think that for some being busy is almost a badge of honour? That if they're seen to be busy, then they will automatically be seen as valuable, and do you think that this might be even truer as we've progressed through the pandemic? (11:52) So how can leaders establish a balanced level of busy-ness? (13:06) And do you think that effective delegation is a key part of this? (14:54) Now, do you think imposter syndrome is playing a part in some leaders feeling that they need to be seen to be busy in order to prove their value to themselves and to others. And how might this be contributing to burnout? (20:16) We've already discussed how busy these times are for business leaders. So, how can they take time out of their schedules to look after their mental health? And why do you think this is important? (23:44) Now on the topic of mental health, in recent years something I've noticed is that the stigma around talking about mental health seems to be decreasing. How can leaders display vulnerability and open up to their team members if they are feeling burnt out or too busy. And what do you think are the benefits of doing so? (27:44) And what about self-awareness and self-reflection, what would you say are the benefits of these? Do you have any practical tips for our listeners to help them weave this into their daily routines amongst their busy schedules? (31:01) Now, as many of us continue to work remotely or in a hybrid way, some are finding it hard to distinguish between their work and personal lives. How do you think this is fuelling the risk of burnout in leaders in particular? (37:20) What are the signs that leaders can look out for to spot burnout within their teams? Presumably this is far more difficult for leaders to notice in this increasingly remote and hybrid working world. (39:35) And if leaders do recognise these signs of burnout within their teams? How should they go about addressing them? (41:31) And building on this a little more. How can leaders incentivise as well as role model healthy behaviours to ensure that teams are also able to establish a good balance? And do you think this is becoming even more important in this new era of work? (44:44) And what impact will these kinds of behaviours have not only on the wellbeing, but also on the output of teams? (47:31) I have one more question, and this is a question we ask all our podcast guests, what do you think are the three qualities that make a good leader? And do you think these qualities have changed since the beginning of the pandemic?

22: How B2B marketing leaders can help their organisations and teams succeed In this podcast, Stacey Danheiser and Dr. Simon Kelly, Principals of Shake Marketing Group share their expert advice on how B2B marketing leaders can help their teams and organisations to thrive in the new era of work. You can read the full transcript here: https://social.hays.com/2020/11/19/podcast-22-how-b2b-marketing-leaders-can-help-their-organisations-and-teams-succeed/ Related content: • 11 skills that will help you become a better leader in the new era of work: https://social.hays.com/2020/10/14/11-skills-better-leader-new-era-of-work/ • Budgets are tight – How can I recognise and reward my staff? https://social.hays.com/2020/07/30/budgets-tight-recognise-reward-staff/ • Lessons from a crisis: Why continuous learning is key to emerging from the COVID era successfully: https://social.hays.com/2020/10/21/why-continuous-learning-key-emerging-from-covid-era-successfully/ Timestamps: (01:25) To begin with, please could you introduce yourself to our listeners? Stacey, if we could begin with you, that would be great. (01:57) And Simon, how about you? Could you let us know a little bit about your background and your current role? (02:47) Do you think that customer expectations and behaviours have changed fundamentally for good because of the pandemic, and how is this impacting marketing functions? (05:20) And what specific challenges do you think that B2B marketing leaders have faced over the last few months and how have they overcome these? (07:30) Now Stacey, how do you think the crisis led B2B marketing leaders to re-evaluate and reconfigure their marketing strategies? (10:18) And do you think there's been a shift from reactive firefighting at the start of the pandemic to more strategic long-term thinking within marketing teams? (11:47) How do you think marketing budgets have been affected since the start of the pandemic and how will this impact B2B marketing in the future? (13:49) And Simon, do you think the perception of the marketing department has changed internally within organisations because of the pandemic, particularly from senior business leaders. (15:45) Stacey, do you think that the role of the B2B marketing leader has changed because of the pandemic? (17:33) Simon, have any brands really stood out for you in terms of their B2B marketing strategy and their ability to cut through the noise? (19:58) Now we'd like to end this podcast with a question that we ask all our guests, what do you think are the three qualities that make a good leader and crucially, do you think these qualities have changed as a result of the pandemic? (23:10) Stacey, finally, the same question to you, what do you think are the three qualities that make a good leader? And do you think these qualities have changed since the beginning of the pandemic?

21: How leaders can champion self-care, reflection, and awareness - Simi Rayat In this podcast, Leadership Coach, Simi Rayat shares her expert insights on how leaders can maintain good mental health in the new era of work, alongside supporting the wellbeing of their teams. You can read the full transcript at: https://social.hays.com/2020/10/26/podcast-21-how-leaders-can-champion-self-care-reflection-and-awareness/ Related content: • Desperately seeking my work mojo – Last seen March 2020: https://social.hays.com/2020/09/07/desperately-seeking-work-mojo/ • How to look after your mental health in a world of ever-changing COVID-19 restrictions: https://social.hays.com/2020/10/01/how-to-look-after-mental-health-ever-changing-covid-19-restrictions/ • How to prioritise the wellbeing of your people in a hybrid workplace: https://social.hays.com/2020/06/19/prioritise-wellbeing-of-people-hybrid-workplace/ • Podcast 18: How to support your team’s mental health when transitioning back into the workplace: https://social.hays.com/2020/06/28/podcast-18-support-teams-mental-health/ Timestamps: (01:14) Please could I ask you to introduce yourself to our listeners? (01:52) Please could you clarify what we mean by mental health? (02:45) Do you think the stigma around mental health, particularly mental health at work has been lessened because of the pandemic? Is this maybe one of the positives that's come out of the crisis? (06:06) Looking back through the past few months, what do you think have been the main challenges impacting leaders, which could have negatively impacted their mental health and how could this be manifesting in their day-to-day work? (10:25) And what impact do you think increasingly hybrid workplaces will have on the mental health of leaders? (13:11) Due to pivoting business models and an uncertain economic climate, many leaders are leading extremely busy professional lives in very difficult circumstances. Do you have any practical tips to help them prioritise their own self-care and thus better prioritise their own mental health? (17:23) I know you've previously written for us about the importance of regular self-reflection and self-awareness. Could you tell our listeners what you mean by these terms and how this practice can improve mental health? Are these particularly relevant things to do for leaders currently? (21:11) We discussed the stigma surrounding mental health earlier in our conversation, but how important do you think it is for leaders to share their mental health worries and experiences with others? Do you have any tips for our listeners who might feel uncomfortable or hesitant about sharing this kind of personal information? (22:58) The pandemic and all the many pressures that have come with it may have led some leaders to experience self-doubt or even imposter syndrome. Do you have any advice for our listeners who may be going through this? (27:03) How can leaders establish themselves as positive role models when it comes to mental health, within their teams and the wider workplace? Do you think this will be important in the new era of work? (31:12) World Suicide Prevention Day took place last month and unfortunately, as we know, men are far more likely to die from suicide than women. Do you have any specific advice for male leaders who may be struggling with their mental health at this time? (33:05) What do you think are the three qualities that make a good leader? And do you think that these qualities have changed since the beginning of the pandemic?

12: Why people are the key to the success of your digital transformation efforts - Simon Winfield Listen to this podcast with Simon Winfield, our Managing Director UK&I to hear his expert insight on how leaders can address the ‘people element’ of their digital transformation efforts. You can read the full transcript here: https://social.hays.com/2019/09/04/why-people-are-the-key-to-the-success-of-your-digital-transformation-efforts/

20: How leaders can support their team’s childcare responsibilities, as working parents themselves In this podcast, Gaelle Blake, Director of Permanent Appointments for Hays UK&I and James Milligan, Global Head of Technology, share their expert advice on how leaders can effectively support their team members who have childcare commitments, alongside balancing parenting themselves. You can read the full transcript at: https://social.hays.com/2020/08/05/podcast-20-how-leaders-support-teams-childcare-responsibilities-working-parents/ Timestamps: (01:17)It would be great if you could both introduce yourselves, explaining a little bit about your roles. Gaelle, could we begin with you? (01:55)And James, how long have you been at Hays and what's your current role? (02:16) And what have been your experiences of working from home with children so far? (03:10) And Gaelle, how have you found working from home as a working parent? (04:49) Now with many leaders across the globe, managing remote teams as a result of the COVID-19 crisis, this presents some very difficult challenges, particularly for those who have childcare commitments. Gaelle, what do you think are some of the most common challenges? (05:49) And do you have any advice you can share, which may help parents keep their children entertained throughout the working day? (07:30) And James, how important has establishing a routine been for you to help overcome some of the challenges we've just discussed? (11:58)James, how can leaders support their team members who also have childcare responsibilities. For example, helping them establish a routine? (14:30)And Gaelle, do you have any other useful tips which can help parents working from home overcome any challenges? (17:03) Over the past few months. Have you found any ways that help you and your teams remain productive whilst you're working from home with children? (19:01) Now, one of the flip sides of this of course, is that many listeners may feel overstretched when dealing with a whole host of commitments in their professional and personal lives these days. Do you think that this pressure can lead to working longer hours as James said earlier, but also potentially result in burnout? And can you share any advice to help limit the risk of this? (21:40)And James, in some countries, those who may be expected to return to their workplaces in the coming weeks and months, in addition to those who have already gone back to the office, could be concerned about how they'll manage their childcare commitments when this happens, how can they mitigate these worries? (25:05) And if some individual team members are experiencing any anxieties around this. How would you recommend leaders approach and manage these conversations? (26:34) And Gaelle, as we enter a new era of work and given all we've learned and experienced during lockdown, do you think there will be a positive change in the flexibility offered to working parents in the future? (27:52) James we would like to end this podcast with a question that we ask all of our guests. What do you think are the three qualities that make a good leader and crucially, do you think these qualities have changed as a result of the pandemic? (29:41) Finally, the same question to you, Gaelle, what do you think are the three qualities that make a good leader? And do you think these qualities have changed since the beginning of the pandemic?

19: Why D&I is important right now, and as we enter the new era of work - Charlotte Sweeney OBE In this podcast, Diversity and Inclusion Specialist, Charlotte Sweeney OBE shares her expert advice to help leaders ensure that diversity and inclusion remains high on their agenda throughout each stage of the COVID-19 crisis and beyond. You can read the full transcript at: https://social.hays.com/2020/07/13/why-diversity-important-throughout-covid-crisis/ Timestamps: (01:09)It would be great if you could introduce yourself to our listeners. (01:39)When talking to your clients, which points are high on their priority list at the moment? (02:48)Do you think that some leaders may have unintentionally scald any progress they've been well on the road to making whilst they were dealing with the huge impact of the pandemic? (05:00)What have been your observations on remote working? (06:53) Do you think that remote working suits some personalities more than others? (08:01)Do you have any practical advice on how listeners can run remote team meetings in an inclusive way? (09:51) Employees are understandably feeling quite cautious about returning. What do you think is causing these feelings and how important is it that leaders react and respond in a compassionate and inclusive way? (11:57)Do you think the response from leaders needs to be tailored to each individual? (13:25)Would you recommend organisations take the pulse of their employees to really understand how they're feeling and why? (14:49)It's incredibly important that leaders are open and transparent about their plans to transition employees back into workplaces, but how can this communication be done in a way that resonates with everyone at every level of the organisation? (17:00)What advice would you give to leaders on how to make the decision of hybrid working in an inclusive way in terms of which employees are assigned to which work environment? (18:47)Do you think that leaders should be mindful of naming these teams? (20:38)Are there any other practical tips you can share to help leaders manage their teams in an inclusive and fair way? (22:45)How can leaders maintain and build on their team culture when it's likely that teams will be more physically and geographically dispersed in the future? (24:56)How can leaders bring things back together in a positive, inclusive way and that a ‘them versus us’ mentality doesn't start to emerge? (27:14)How can leaders make restructuring decisions and action them in an inclusive way to achieve the best outcome possible? (30:30) With all these changes comes the likelihood that unfortunately, some leaders may have to make the difficult decision to make headcount reductions. How important is it that leaders take an inclusive approach to this? (32:28)Are there any positives you've taken away from the current situation from a diversity and inclusion perspective so far? And are there any lessons we can take forward as we embark on the next era of work? (35:30)What can leaders do to ensure that everyone is able to derive a sense of meaning and purpose from their work? (37:27)How can listeners ensure their commitment to diversity and inclusion remains strong and consistent when hiring in this new world, potentially via remote or virtual means? (39:55) What steps do you think leaders can take to eradicate bias when hiring remotely? (42:28)Once a hire has been made, how can they then welcome new starters into the business in an inclusive way and give them the best possible start? (44:43)Do you think leaders will need to reassess which roles and skills they deem to be most valuable? And when operating in a hybrid world, how can existing performance metrics be reevaluated and transformed in an inclusive and fair way? (46:33)How important do you think it is that leaders should start now to develop their inclusive leadership style and how can they go about doing that? (48:05)What do you think are the three qualities that make a good leader?