The CVC Home Service Success Network

For many companies, it can feel like the phone just isn't ringing. Call volume drops—even during what should be the busy season—and managers are left wondering what went wrong. So, what should you do when the calls slow down? That's the focus of this episode of The CVC Home Service Success Network. Join us for an important conversation about the common causes behind declining call volume—and the practical steps you can take to get your business moving again. The CVC Home Service Success Network is a presentation of CVC Success Group, dedicated to sharing valuable ideas, proven processes, and practical strategies to help home service professionals grow and succeed. We're glad you're here!

A well-executed SWOT process helps home service companies identify their strengths, uncover weaknesses, recognize opportunities, and prepare for potential threats—all while building a clear and actionable strategic plan for the year ahead. Our guest, Phillip Stoller, brings a wealth of experience and insight to the conversation. His practical guidance will be invaluable for any owner or manager looking to implement effective SWOT planning and strengthen their company's future. The CVC Home Service Success Network is a weekly presentation by CVC Success Group, created to share proven ideas, processes, and leadership concepts that help home service companies grow and thrive. Let's jump into today's conversation!

If you want the business you've dreamed of—and the life you truly want to live—change is often required. But change isn't easy. It can be uncomfortable, even painful. Still, each of us must choose: endure the short-term discomfort of change, or continue living with the ongoing pain of staying the same. That's our focus in this episode of The CVC Home Service Success Network. Join us as we explore what it takes to push through resistance, embrace change, and move toward a more fulfilling future in both business and life. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to provide ideas, strategies, and practical processes to help home service managers and business owners grow their companies—and live the life they've always imagined.

Being stuck in the comfort zone can be one of the most dangerous places for any leader or business owner. It holds us back from trying new things, making bold decisions, or taking the steps needed to grow. Fear of change often keeps us right where we are—stagnant, frustrated, and stuck in cycles that no longer serve us. But here's the truth: if you change nothing, nothing changes. Growth requires movement, and often, that means letting go of what's comfortable in order to rise to the next level. That's the focus of this episode of The CVC Home Service Success Network—breaking free from the comfort zone and making intentional choices that move you and your business forward. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to share strategies, systems, and fresh perspectives to help home service managers and business owners reach their dream destination. Tune in—and let us know how we can help you get there!

What inspires you? Throughout life, we all experience moments that move us—some so powerful, they change the course of who we are. These "magic moments" often spark growth, clarity, or a new direction. In this episode of The CVC Home Service Success Network, we're reflecting on those defining moments—our own magic moments—and exploring why they had such a lasting impact. Tune in and consider the moments that have shaped your own journey. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to share ideas, processes, and strategies to help managers of home service companies reach the dream destination they envision.

There are two common mindsets among managers: one leads with a proactive approach, while the other operates reactively. The proactive manager plans ahead, tracks progress, and drives strategic growth. The reactive manager, on the other hand, spends their days putting out fires—responding to chaos instead of preventing it. In this episode of The CVC Home Service Success Network, we explore the difference between these two leadership styles and why shifting to a proactive mindset is essential for building a sustainable, successful business. We'll also discuss the importance of tracking, measuring, and working strategically toward your long-term goals. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to share actionable ideas, concepts, and processes to help home service managers across the U.S. lead with confidence and clarity.

It's the start of 2026—the perfect time to set your goals and map out what you want to accomplish in the year ahead. But how do you move beyond vague intentions and actually create a plan that works? That's the topic of this episode of The CVC Home Service Success Network. We'll share actionable steps you can take to build a strategic plan—and more importantly, put that plan into play to drive real results in your business. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to share ideas, strategies, and proven processes to help owners and managers of home service companies reach their full potential.

The New Year is right around the corner—and with it comes the tradition of setting New Year's resolutions. But let's be honest: most resolutions fade away by February. So the real question is this—what's your plan to move closer to your dream destination in 2026? In this episode of The CVC Home Service Success Network, we're talking about turning resolutions into real, actionable commitments. Tune in for ideas, strategies, and the mindset shifts that can help you follow through and make meaningful progress in both business and life. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to share practical ideas and proven processes to help you make the journey toward your goals a successful one.

In the world of business, chaos shows up far too often—and it comes at a cost. Lost sales, negative customer reviews, and unnecessary waste all eat away at your company's profit. But what's behind the chaos? In many cases, it comes down to one of three root causes: There is no process. The process is flawed. Someone isn't following the process. In this episode of The CVC Home Service Success Network, we explore these common breakdowns and share how to identify and fix them before they cause lasting damage. The CVC Home Service Success Network is a presentation of CVC Success Group, designed to share valuable ideas and strategies with managers of home service companies. Tune in and take the next step toward a smoother, more profitable operation.

Think back to when you first started your business—the blood, sweat, and tears you poured into it. Has it turned out the way you hoped? Does it provide the comfort, security, and freedom you envisioned? And when the time comes to step away, will it hold the value you need… or will it just be a matter of selling off the assets and walking away? In this episode of The CVC Home Service Success Network, we're talking about the entrepreneurial journey—where you started, where you are now, and how to ensure the business you've built truly serves your long-term goals. Join us for this thought-provoking conversation, presented by CVC Success Group, where we share insights, strategies, and support for managers and business owners in the home service industry.

As the manager of a home service business this is often hard, there are so many fires at you so often you become a firefighter instead of a manager. You are continuously tugged in different directions that deflect you all too often. But maintaining your focus is critical and staying the course to the goal is required if you are to make the journey successfully.    This is the topic for this episode of The CVC Home Service Success Network, listen in as we share ideas and concepts that may provide you the processes you need to get through the fire fighting and get back to the true work of working on the business.    The CVC Home Service Success Network is a presentation of CVC Success Group and is presented to share ideas and processes with the managers of home service companies. 

As a manager, you know the feeling—you spot a negative review about your company online. Your first reaction might be anger, defensiveness, or even the urge to fire back with a hostile response. But that's not the path to take. Instead, the right move is to take immediate, professional action. Respond thoughtfully, investigate the issue thoroughly, and take steps to resolve the problem. When handled correctly, even a bad review can become an opportunity to build trust and turn a negative into a positive. But ignoring complaints can lead to bigger problems—sometimes even legal consequences. This is the focus of this episode of The CVC Home Service Success Network. We'll discuss how to respond to negative reviews the right way—and how to use them as a tool for improvement. The CVC Home Service Success Network is a weekly broadcast from CVC Success Group, created to share practical strategies and concepts that help managers of home service companies reach the level of success they aspire to.

Over the past decade, education and training for home service contractors—especially in the chimney industry—has grown dramatically. In fact, some now see the sheer volume of available training as overwhelming, with both live and on-demand options flooding the calendar. So what does the future of industry education look like? In this episode of The CVC Home Service Success Network, we're joined by Jonathan Erdman, Education Director of the National Chimney Sweep Guild, to discuss where chimney service training is headed. Tune in as we explore what's next for workforce development, industry standards, and educational delivery. The CVC Home Service Success Network is sponsored by CVC Success Group and created to share ideas, concepts, and proven processes that help managers of home service companies guide their businesses toward their ultimate goals.

All too often, we sit on our hands—even when we know action is needed. Maybe it's implementing a new process, addressing an underperforming team member, or making a long-overdue change. Sometimes it's simple procrastination. Other times, we delay because we anticipate the change will be painful or uncomfortable. But waiting often makes things worse. The longer we avoid taking action, the more chaos and frustration we allow to build. That's the topic of this episode of The CVC Home Service Success Network. We'll explore why hesitation can be so damaging—and how taking decisive action can move your business forward. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to share ideas, concepts, and processes that help managers of home service companies reach the level of success they envision. As always, let us know how we can assist you on your journey.

Think about it: if you could travel back in time, what advice would you give your younger self? And more importantly—are you living by that advice today? Life is full of hard-earned lessons. We all pay tuition through our experiences, missteps, and growth. The person you are today has been shaped by those very moments. So what's the one piece of advice you wish you could have heard sooner? That's the focus of this episode of The CVC Home Service Success Network. Join us as we reflect on the life lessons that matter most—and consider the guidance you'd offer your younger self. The CVC Home Service Success Network is a presentation of CVC Success Group, created to help managers of home service companies reach the level of success they truly desire.

Whether you call it a morning meeting, a power meeting, or a Mojo meeting, one thing is certain: companies that hold short, focused meetings every day—and sustain them—consistently move farther and faster than those that don't. These daily meetings build leadership, sharpen skills, boost morale, and strengthen company culture—all essential ingredients of a rockstar team that exceeds customer expectations. In this episode of The CVC Home Service Success Network, we break down the process and benefits of morning meetings and how they can transform your team from the inside out. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to share proven concepts and processes that help take your team and company to the highest level of success.

A father and his young son were traveling on horseback when a dense fog rolled in, limiting their vision to just a few feet ahead. The son said, "I can't see where we're going." The father replied, "Can you see your next step?" The boy answered yes, and the father said, "Then just take it one step at a time." That's the theme of this episode of The CVC Home Service Success Network—the importance of taking one step at a time as you climb the stairway toward your dream destination. The journey can often feel overwhelming, and your vision may be clouded, but progress is made one intentional step at a time. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to provide ideas, concepts, and processes to help managers take their companies to the level they envision.

It's a well-known fact: strong leadership and a positive culture are key ingredients for taking a team to the top of their market. But building that kind of team doesn't happen overnight—it takes hard work, consistency, and a clear vision. In this episode of The CVC Home Service Success Network, we're joined by Billy "New Door" Cline, owner of Your New Door in Dallas, Texas. From starting the business to now expanding it to new heights, Billy has built a high-performing team by leading through example and creating a strong culture from the ground up. Click in and listen as Billy shares the strategies and leadership mindset that have fueled his company's growth—ideas that just might work for you too. The CVC Home Service Success Network is a weekly presentation of CVC Success Group, where we share ideas, processes, and strategies to help managers of home service companies reach the level of success they've been dreaming of.

Imagine if every member of your team was operating at their highest level—both in sales and in operations. Chaos would decrease, profitability would rise, and your business would run more smoothly. In this episode of The CVC Home Service Success Network, we sit down with Kathryn Howard, former General Manager of a successful HVAC company. Kathryn has a gift for helping people unlock their potential—and the leadership skills to guide them there by providing the right tools and support. Listen in as Kathryn shares her "secret sauce" for elevating team performance. Just think what that kind of transformation could do for your business. The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to share proven processes and concepts to help managers of home service companies reach the level of success they aspire to.

In this episode of The CVC Home Service Success Network, we're talking about the value of doing ride-alongs with your crews—and how this simple practice can lead to big improvements. Ride-alongs give you a firsthand view of how your team operates in the field. They're a powerful tool for improving customer service, strengthening company culture, and ultimately increasing profitability. The CVC Home Service Success Network is a presentation of CVC Success Group, created to share ideas, concepts, and processes that help managers of home service companies grow and thrive.