Healthcare Interior Design 2.0

"When one of us rises, all of us rise." –Kristin Leija on the Healthcare Interior Design 2.0 podcast Today on the pod, Cheryl sits down—virtually—with Kristin Leija, RID, CIDQ, CHID, EDAC, LEED Green Associate, WELL AP — Registered Interior Designer & Certified Healthcare Interior Designer at Perkins&Will in San Antonio, TX. Kristin brings big-firm reach with a startup spirit—supporting teams across Texas while anchoring in San Antonio's historic Pearl District. As a post-COVID entrant to healthcare design, she pairs digital fluency with CHID/EDAC rigor and a community-first mindset.  We talk building credibility without 20 years on the clock, designing for a multicultural city, caregiver realities (including her own), and the rising focus on behavioral health and "living design" sustainability. What We Cover Post-COVID vantage point: translating six-foot spacing, touch reduction, and one-way flows into healthcare planning Earning trust early: leading with research, active listening, and co-authoring solutions with clients Community + culture → design: how San Antonio's "smallest big city" vibe shows up in wayfinding, lobbies, and public spaces Caregiver lens: where do you take sensitive calls, decompress, or bring a child while visiting? Behavioral health everywhere: why BH thinking is showing up across non-BH projects Futurism in practice: scanning signals, staying curious, and shaping what's next Living design: Perkins&Will's holistic take on health, wellness, sustainability, and poetics Key Takeaways Curiosity beats tenure. Showing up with relevant research and good questions builds credibility fast. Design the whole journey. Spaces that respect caregivers' needs (privacy, quiet, nooks) change the experience. Culture isn't décor. Authentic place-based cues support wayfinding, belonging, and ease. Behavioral health is universal. Small, thoughtful interventions can lower stress across all settings. Be a futurist. Track signals, share knowledge, and help clients prepare—not just react. Connect with Kristin Leija Email: kristin.leija@perkinswill.com LinkedIn: https://www.linkedin.com/in/kristin-leija/ Resources & Shout-outs Perkins&Will — San Antonio Studio — Kristin's team; community-rooted healthcare design. https://perkinswill.com/studio/san-antonio/ Perkins&Will Pearl District (San Antonio) — Historic brewery reimagined as a cultural hub where Kristin's studio is based. https://atpearl.com/ Pearl Culinary Institute of America — San Antonio (at Pearl) — Daily energy and inspiration right outside the studio. https://www.ciachef.edu/cia-texas/ Culinary Institute of America Fiesta San Antonio — The city's "party with a purpose," celebrating culture and community each April. https://fiestasanantonio.org/ Fiesta San Antonio UTSA — The University of Texas at San Antonio — Local research partner ecosystem Kristin references. https://www.utsa.edu/ UT San Antonio Wilford Hall Medical Center — Former USAF medical hub meaningful in Kristin's family story. https://www.army.mil/article/273984/wilford_hall_preserving_a_legacy_brick_by_brick Army Design frameworks & focus areas Perkins&Will — Living Design — Holistic health, sustainability, and poetics in practice. https://perkinswill.com/living-design/ Perkins&Will Behavioral Health Design — Kristin's recent work; principles that translate across care settings. (Overview article you can cite as needed.) https://healthcaredesignmagazine.com/news/perkinswill-opens-new-design-studio-in-san-antonio/64570/ HCD Magazine Foresight / Futurism in Design — Signal-scanning mindset to prepare clients for what's next. (Visitor guide to Pearl as a culture/innovation anchor.) https://www.visitsanantonio.com/plan-your-trip/neighborhood-guide/pearl-district/ Visit San Antonio Credentials & organizations CHID — Certified Healthcare Interior Designer (AAHID) https://aahid.org/certification/ AAHID EDAC — The Center for Health Design https://www.healthdesign.org/certification-outreach/edac/ Health Design LEED Green Associate — USGBC https://www.usgbc.org/credentials/leed-green-associate U.S. Green Building Council WELL AP — IWBI https://www.wellcertified.com/well-ap wellcertified.com NCIDQ / CIDQ https://www.cidq.org/ CIDQ Our Industry Partners The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ ------------ The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT Porcelanosa are at the forefront of sustainable manufacturing – clients not only expect this of their suppliers but are increasingly asking to see the receipts. Let's unpack this, did you know that hundreds of preeminent members of The American Institute of Architects –  The AIA – have signed the AIA Materials Pledge? The Pledge is aligned with the Mindful Materials Common Materials Framework – the CMF. This is just one, very impressive example of how the movement to support decision making for building product selection has reached new highs. We can see these explained as 5 pillars of sustainability: (The first) - Human Health: Focusing on avoiding hazardous substances and promoting well-being. (Then) - Social Health & Equity: Addressing human rights and fair labor practices throughout the supply chain. (The third) is Ecosystem Health: Supporting the regeneration of natural resources and habitats. (This is followed by) Climate Health: Reducing and sequestering carbon emissions. (And the fifth pillar) is The Circular Economy: Promoting a zero-waste future through design for resilience, adaptability, and reuse. I mentioned the receipts -How do we track the progress of these principles and values? Without measurement, there's no clear path to improvement or accountability. The Mindful Materials CMF maps a framework of over 650 sustainability factors across those five key areas. A cornerstone of material health transparency is an Environmental Product Declaration EPD report. The best are independently verified for accuracy by third party certification bodies – a company cannot mark their own report cards. EPDs are highly technical documents containing scientific information on the embodied carbon used to manufacture products. I have just read and included here an EPD for a Porcelanosa Tile – there are upwards of 1000 data inputs to quantify its climate impact. Porcelanosa offer the confidence and certainty of knowing that every tile, every slab of XTONE porcelain or KRION solid surface  has a Product Specific EPD – when architects and designers work with these materials they are making a robust decision to meet their sustainable design goals. To learn more about how Porcelanosa help their customers design for resiliency, here is a link to their comprehensive Corporate Social Responsibility Report: https://www.porcelanosa.com/en/corporate-social-responsibility/.  

"Another sign is not the answer—it dilutes the message." - Corinn Soro Today on the pod, Cheryl sits down—virtually—with Senior Planner and Interior Designer Corinn Soro of Roswell Park Comprehensive Cancer Center in Buffalo, NY for a deep dive into wayfinding that actually works: why "visual pollution" erodes attention, how de-crapification clarifies intent, and where evidence-based choices can transform the patient journey from disorientation to ease.  Expect real examples—subway-style maps that set expectations at a glance, pictograms that land when words won't, and donor walls designed to evolve rather than date out—plus the small, cumulative tweaks that lower stress for visitors and staff alike.  Today's conversation is about design as reassurance, translating research into decisions that cut through noise and hand back control the moment someone walks through the door. What We Cover A 17-year-old's spark: geriatric care, neuroplasticity, and the built environment London roots: learning research methods alongside OTs and PTs; universal design for all bodies Evidence-Based Design in action: NICU decisions (sound, circadian light, infection control) backed by research "Visual pollution" vs. visual cues: the case for ruthless editing ("de-crapification") before adding signs Wayfinding that works under stress: step-by-step instructions, few decision points, and reassurance cues Designing for low literacy: a color-and-letter "subway" system, line-of-travel markers, and proximity intuition Pictograms that actually communicate: testing, swapping out abstractions, and kid-friendly icons Measuring ROI: missed appointments, staff disruptions, and the real cost of poor wayfinding In-house rhythm at a research hospital: tight feedback loops, quick iterations, and process fixes Donor walls that age well: digital storytelling, magnetic plaques, and durable substrates Advocacy and pipeline: AMFP Upstate NY, craft labor realities, and manufacturing shifts ahead Big wish list: self-cleaning floors (for hospitals…and home) Why post-occupancy evaluations could prevent future design disasters (and why they rarely happen) Key Takeaways Edit before you add. Wayfinding succeeds when clutter is removed and destinations are made legible through architecture, lighting, and contrast—not just more signs. Design for the stressed brain. Fewer decision points + stepwise reassurance beat complex directions every time. Evidence accelerates approvals. EBD turns subjective taste debates into science-backed decisions leadership can green-light. Symbols > sentences. Tested pictograms improve comprehension across languages, ages, and literacy levels. Iterate in the wild. Being embedded with clinicians and patients surfaces quick wins you'll never catch from afar. Memorable Quotes from Corinn Soro "Another sign isn't the answer—it dilutes the message." "Wayfinding is about giving choice back to patients when so much else is out of their control." "If a space is 'too quiet' for the engineer, it's probably just right for the neonates." "Healthcare design is a team sport." Resources & Links Roswell Park Comprehensive Cancer Center — https://www.roswellpark.org/ AMFP Upstate New York Chapter — https://amfp.org/upstate-new-york Fiona Finer, the Interior Designer (ages 3–8) — https://www.amazon.com/Fiona-Finer-Interior-Designer-Corinn/dp/1720664889 EDAC Certification (Evidence-Based Design) — https://www.healthdesign.org/certification-outreach/edac Hablamos Juntos pictograms — https://www.theicod.org/resources/news-archive/segd-and-hablamos-juntos-introduce-new-universal-symbols-in-health-care Sisters of Charity Hospital (Buffalo, NY) — NICU project mentioned — https://www.chsbuffalo.org/sisters-of-charity-hospital/ Past HID2.0 episode featuring Tama Duffy Day — Episode 20 https://healthcareidpodcast.libsyn.com/2019/09 Connect with Corinn Soro Email: corinn.soro@roswellpark.org LinkedIn: https://www.linkedin.com/in/corinn-soro-14859ab/ Our Industry Partners The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ ------------ The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT Porcelanosa are at the forefront of sustainable manufacturing – clients not only expect this of their suppliers but are increasingly asking to see the receipts. Let's unpack this, did you know that hundreds of preeminent members of The American Institute of Architects –  The AIA – have signed the AIA Materials Pledge? The Pledge is aligned with the Mindful Materials Common Materials Framework – the CMF. This is just one, very impressive example of how the movement to support decision making for building product selection has reached new highs. We can see these explained as 5 pillars of sustainability: (The first) - Human Health: Focusing on avoiding hazardous substances and promoting well-being. (Then) - Social Health & Equity: Addressing human rights and fair labor practices throughout the supply chain. (The third) is Ecosystem Health: Supporting the regeneration of natural resources and habitats. (This is followed by) Climate Health: Reducing and sequestering carbon emissions. (And the fifth pillar) is The Circular Economy: Promoting a zero-waste future through design for resilience, adaptability, and reuse. I mentioned the receipts -How do we track the progress of these principles and values? Without measurement, there's no clear path to improvement or accountability. The Mindful Materials CMF maps a framework of over 650 sustainability factors across those five key areas. A cornerstone of material health transparency is an Environmental Product Declaration EPD report. The best are independently verified for accuracy by third party certification bodies – a company cannot mark their own report cards. EPDs are highly technical documents containing scientific information on the embodied carbon used to manufacture products. I have just read and included here an EPD for a Porcelanosa Tile – there are upwards of 1000 data inputs to quantify its climate impact. Porcelanosa offer the confidence and certainty of knowing that every tile, every slab of XTONE porcelain or KRION solid surface  has a Product Specific EPD – when architects and designers work with these materials they are making a robust decision to meet their sustainable design goals. To learn more about how Porcelanosa help their customers design for resiliency, here is a link to their comprehensive Corporate Social Responsibility Report: https://www.porcelanosa.com/en/corporate-social-responsibility/

"I wanted to be a dolphin trainer... But here I am." - Kelly Guzman  What happens when emergency nurses become healthcare design consultants? In this fascinating episode of Healthcare Interior Design 2.0, host Cheryl Janis sits down with two remarkable guests who made the leap from bedside care to transforming how healthcare spaces are designed. Meet Kelly Guzman, who traded her childhood dreams of training dolphins for a nursing career that began during the 1987 nursing shortage. After years managing emergency departments and clinical services at UCLA Health, Kelly discovered her true calling when tasked with moving entire hospitals into new buildings. Now CEO of Yellow Brick Consulting, she orchestrates complex healthcare facility transitions with military precision - including dress rehearsals with up to 900 staff members testing new spaces before they open. Meet Kevin Meek, whose journey started at age 13 as a hospital candy striper, inspired by the TV show Emergency 51. His design awakening came in 2014 when he walked through a micro hospital under construction and immediately knew it would be an operational nightmare. One complaint to his boss led to a game-changing meeting with architects in Texas, launching his transition from trauma nurse to design consultant. Both Kelly and Kevin have served on the board of the Nursing Institute for Healthcare Design (NIHD), our podcast industry partners. They found their tribe in this organization that connects clinical "unicorns" who felt alone in the design space. The NIHD's mission is to engage and integrate clinical expertise into healthcare facility planning through leadership, education, and advocacy - ensuring that the voices of those who actually work in these spaces are heard in the design process. Together, they've pioneered the concept of "clinically informed design" - and the stories they share will make you question everything you thought you knew about healthcare facility planning. From door handles placed in impossible locations to the eternal struggle of finding space for critical patient information at the bedside, this episode reveals the often hilarious (and sometimes heartbreaking) disconnect between beautiful design and functional reality. In this eye-opening conversation, you'll discover: How two emergency nurses found their calling as healthcare design "unicorns" and why the industry desperately needs more clinical voices The game-changing difference between evidence-based design and clinically informed design (hint: one involves research, the other involves asking the right questions) Why a door paddle eight feet from the door could be a matter of life and death - and other design details that seem obvious once you know them The fascinating world of hospital transition planning, where entire facilities rehearse their opening like a Broadway production How the Nursing Institute for Healthcare Design is connecting clinical expertise with architectural brilliance Real-world horror stories of beautiful spaces that staff absolutely hate to work in Practical strategies for nurses thrust into design meetings and architects wanting to truly engage clinical teams Why post-occupancy evaluations could prevent future design disasters (and why they rarely happen) Discover why nurses are the ultimate design unicorns, learn about the organization connecting clinical voices to design teams nationwide, and find out what happens when a nurse tells a prospective client that they "hate" their gorgeous new facility - with the architect standing right there. Learn more about Kevin Meek: https://www.haskell.com/ Learn more about Kelly Guzman: https://consultyellowbrick.com/ Learn more about The Nursing Institute for Healthcare Design: https://nursingihd.com/. Industry Partners The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATIONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this. When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

"Certification enhances your credibility and your expertise in healthcare interior design. It distinguishes you from non-certified healthcare interior designers that are practicing in the healthcare design space and illustrates the amount of knowledge to deliver these types of environments." —Megan McNally on The Healthcare Interior Design 2.0 podcast Step into the world of healthcare design certification, where interior designers develop specialized expertise to create healing environments that protect patients and improve outcomes. In this informative episode, host Cheryl Janis sits down with Stephanie Fallon, President-Elect, and Megan McNally, President of the American Academy of Healthcare Interior Designers (AAHID), who share insights about the path to becoming a Certified Healthcare Interior Designer (CHID). From understanding the rigorous examination process to exploring the unique challenges of healthcare environments, Stephanie and Megan reveal why specialized certification has become increasingly critical in an industry where design directly impacts patient safety, infection control, and healing. Their combined 30+ years of experience creating award-winning healthcare spaces illuminates why certified designers are essential members of any healthcare project team. Discover how AAHID's certification process is elevating the standard of healthcare design nationwide and creating a community of professionals dedicated to advancing evidence-based design practices. This conversation will give you a comprehensive understanding of how specialized certification is transforming healthcare environments and improving outcomes for patients and staff alike. Learn more about the American Academy of Healthcare Interior Designers at: https://aahid.org/ Stephanie Fallon serves as Director of Interiors and Associate Partner at PhiloWilke Partnership, with 15 years specializing in Healthcare and Health Science Interiors. Megan McNally is the Director of Interior Design at RYAN Companies, where she leads their National Healthcare Interior Design Practice. She was recently recognized as Healthcare Design's HCD10 in the Interior Design category. In this enlightening conversation, Cheryl, Stephanie, and Megan explore: The mission and 20-year history of the American Academy of Healthcare Interior Designers (AAHID) and its role in certifying healthcare design professionals The comprehensive CHID examination process that tests designers' knowledge of critical healthcare environments, from acute care to ambulatory and residential settings The two distinct pathways to CHID certification, accommodating both experienced designers and those newer to the healthcare specialty How certified designers understand and address unique healthcare challenges related to infection control, patient safety, staff functionality, and code compliance The professional benefits of certification, including leadership opportunities, networking with passionate CHIDs, and volunteer positions within committees The important impact CHIDs have on planning healthcare environments that promote healing through access to natural light, cleanable materials, and thoughtful design Emerging trends in healthcare design, including design for neurodiversity, increased focus on staff retention through supportive amenities, and community integration How sustainability, wellness, and technology integration are shaping the future of healthcare design, from robot pathways to AI integration A call for healthcare systems to require certified healthcare interior designers on project teams to ensure specialized expertise The personal stories of meaningful projects, including a dementia-friendly heart center designed with acoustic controls, intuitive wayfinding, and supportive aids Whether you're a healthcare professional, interior designer considering healthcare specialization, or someone interested in how design impacts healing environments, this episode offers valuable insights into the specialized world of healthcare interior design certification. Join us for an informative discussion about how certified designers are transforming healthcare spaces and improving outcomes through thoughtful, evidence-based design. Listen to the episode now! Shout Outs Past Episode Mentions: [30:43] "For anyone who's listening out there, Episode 64 was" (about the Durable Codings Fabric Task Force) [36:53] "Episode 65, " (featuring Dr. Katie Padito about neurodiversity) Individual Shoutouts: [29:10] "on the committee as well and represented our group, Jane Rohde." https://www.jsrassociates.net/jane Industry Partners The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this. When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

"When somebody shows you who they truly are, believe them the first time. From the very beginning, we took Emory at their word when they said they wanted to design and build a cancer center never before seen or imagined." —Anthony Treu on The Healthcare Interior Design 2.0 podcast Step into a world where healthcare spaces nurture healing, empower caregivers, and transform the patient experience. In this inspiring episode, host Cheryl Janis sits down with visionary healthcare architect Anthony Treu, AIA, ACHA, LEED AP, Principal and Healthcare Practice Leader at Skidmore Owings and Merrill (SOM), who is revolutionizing how we think about healthcare design. From a fourth-grader sketching houses to the one of the architects behind award-winning cancer centers at SOM, Anthony shares the remarkable journey of creating spaces that combine cutting-edge innovation with profound human comfort. He and his teams' work on the groundbreaking Emory Winship Cancer Center in Atlanta, Georgia shows us what's possible when we dare to reimagine healthcare delivery from the ground up. Discover how Anthony and his team are creating healthcare environments that feel less like institutions and more like sanctuaries of healing, where high-tech innovation meets human-centered design. This conversation will leave you believing in the power of architecture to transform the healthcare experience. Learn more about Anthony Treu and SOM's pioneering healthcare architecture projects at: https://www.som.com/. SOM partnered with May Architecture, https://www.mayarchitecture.com/ on the Emory Winship Cancer Center project. Anthony credits this collaboration as a cornerstone of the project's success, combining SOM's innovative approach with May Architecture's specialized clinical design expertise. In this enlightening conversation, Cheryl and Anthony explore: The revolutionary spirit behind Emory Winship Cancer Center, where traditional cancer care was completely reimagined to put patients first How rethinking the basic layout of cancer care reduced treatment planning from weeks to a single day The stunning results of patient-centered design: registration times cut in half, satisfaction scores soaring into the 90th percentile, and staff retention improving by 10% The beautiful balance of creating spaces that feel both technologically advanced and warmly inviting How questioning core assumptions – like "Do we really need waiting rooms?" – can lead to breakthrough innovations The future of healthcare spaces, where rooms might quietly monitor vital signs without patients even knowing  Anthony's philosophy of approaching each project with fresh eyes, free from the weight of convention Stories from some of SOM's global projects in Egypt and Kazakhstan that reveal universal truths about human-centered healthcare design The exciting frontier of healthcare design, where ambient technology and passive monitoring could transform the patient experience How collaboration and trust between architects, engineers, and visionary clients can turn seemingly impossible dreams into reality The power of asking better questions rather than just designing better solutions Whether you're a healthcare professional, designer, architect, or someone who cares about improving the healthcare experience, this conversation will inspire you to think differently about what's possible in healthcare design. Join us for a masterclass in how thoughtful design can transform not just buildings, but the entire experience of giving and receiving care. Listen to the episode now! Shout Outs May Architecture (00:24:11) Described as cornerstone partner for Emory project CBR Healthcare (00:25:19) Program manager for Emory project Batson Cook (00:25:24) Contractor for Emory project Newcombe and Boyd (00:25:24) Engineering partners Featured Projects: Emory Winship Cancer Center - Atlanta, Georgia  (00:00:48) Egypt's National Cancer Institute (00:44:23) Almaty's International Medical Center (00:44:27) Roper St. Francis Healthcare - Charleston, South Carolina (00:48:55) Industry Partners The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this. When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none. For more information, visit https://www.porcelanosa.com/us/healthcare.    

"There's a great saying among the neurodivergent community. If you've met one person with autism, you've met one person with autism." -Kati Peditto on The Healthcare Interior Design 2.0 Meet Dr. Kati Peditto, an environmental psychologist and Senior Design Researcher at DLR Group who's transforming how we think about neurodivergent design. Featured in The Washington Post, The Atlantic, and The BBC, Kati brings both professional expertise and personal experience as someone with AuDHD to this vital conversation about creating truly inclusive spaces. Join host Cheryl Janis for an illuminating discussion that will challenge everything you thought you knew about healthcare design. Get ready to discover why designing for neurodivergence goes far beyond quiet rooms and sensory spaces, the surprising ways our environments affect behavior - from ICU alarms to office kitchen smells, and how a 49-day cross-country run shaped her revolutionary approach to healthcare spaces.  Whether you're a designer, healthcare professional, or someone passionate about creating more inclusive spaces, this conversation will open your eyes to the profound impact of thoughtful, evidence-based design. Join us for an unforgettable journey into what's new in healthcare design with Dr. Kati Peditto! Want to Learn More? Learn more about Dr. Kati Peditto and DLR by visiting this link: https://www.dlrgroup.com/ Connect with Kati: LinkedIn: https://www.linkedin.com/in/katipeditto/ Instagram: https://www.instagram.com/pedittophd/ Ready to have your perspective transformed?  In this episode, Cheryl and Kati explore: The eye-opening truth about neurodivergence: Why it's so much more than today's "hot topic" The surprising differences between male and female presentations How neurodivergent minds process environments differently What designers often miss when creating "inclusive" spaces Game-changing design insights: The unexpected reason office kitchen locations matter more than acoustics Why traditional "quiet rooms" aren't enough How hospital alarm systems are failing our healthcare workers The missing pieces in current universal design approaches Personal revelations and powerful experiences: Kati's fascinating journey to discovering her own neurodivergence The life-changing 49-day cross-country run that shaped her research What it's really like navigating the design world as a neurodivergent professional Why some environments exhaust neurodivergent individuals The future of inclusive design: Moving beyond one-size-fits-all solutions Revolutionary approaches to stakeholder engagement Why evidence-based design is crucial for neurodivergent spaces How to create truly adaptable environments Shout Outs 4:03 -  Cornell University - PhD in human behavior and design  4:08 -  The Washington Post, The Atlantic, BBC  4:12  - Center for Health Design - 2018 new investigator award  4:26  - St. Mary's College of Maryland - 2017 scholarship award  21:39 - Johns Hopkins Hospital - ICU research experience  30:20 -  Ulman Cancer Fund (now Ulman Foundation) - cross-country fundraiser 47.42 - DLR Group - current role  Industry Partners The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this. When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.  

"I decided I should go back to school for interior design because someone should be designing these spaces who knew what it was like to work in them. And I decided it would be me." —Teri Lura-Bennett Step into the world of evidence-based healthcare design with host Cheryl Janis and an all-star lineup of experts: Donna Deckard, Director of the EDAC program at the Center for Health Design; Barbara Dellinger, a veteran healthcare interior designer with over 40 years of experience and Teri Lura-Bennett, a unique blend of registered nurse and acclaimed healthcare interior designer. Our guests dive deep into the often-overlooked yet critical world of hospital flooring and surfaces, sharing eye-opening stories of trials, failures, and triumphs. Learn how a single flooring decision can impact patient safety, staff efficiency, and maintenance costs for years to come.  Discover the power of evidence-based design as our experts reveal how meticulous research and real-world testing are revolutionizing healthcare environments. From navigating the complexities of material selection to accessing reliable, up-to-date information, this episode equips you with the knowledge to make informed decisions that go beyond aesthetics.  Whether you're a seasoned healthcare designer or new to the field, you'll gain invaluable insights to elevate your next project and create spaces that are not just beautiful, but safer and more effective. Learn more about The Swiss Cheese Model that Teri mentions here: https://thedecisionlab.com/reference-guide/management/swiss-cheese-model Learn more about the EBD process of Finding and Conducting Research that Donna shares by viewing and downloading this .PDF:  https://drive.google.com/file/d/1QhBFnumvnfe16CwkOhkpWqM6KYikZ5MU/view?usp=sharing Learn more about The Center for Health Design and the EDAC Certification by visiting: https://www.healthdesign.org/. LinkedIn Contact Info for Guests: Barbara Delinger: https://www.linkedin.com/in/barbara-dellinger-9697b613/ Teri Lura Bennett: https://www.linkedin.com/in/teri-bennett-61306925/ Donna Deckard: https://www.linkedin.com/in/donna-deckard-6b38318/ In today's episode, Cheryl and her guests discuss the following: Barbara shares a riveting story about helping to save the healing gardens in a billion-dollar military hospital project. Picture a tense value engineering meeting where millions were at stake, and an architect's impassioned defense of evidence-based design saved the day! Thank you Barbara! Journey through time with Donna as she traces the roots of evidence-based design back to the 1970s. Learn how a groundbreaking study on hospital window views revolutionized the field and sparked a design revolution. Teri reveals her unique path from ICU nurse to interior designer. Her story of redesigning a coronary care unit while still a nurse manager will inspire anyone looking to make a career pivot. Uncover the mysteries of the "Swiss Cheese Model" as Teri explains how a series of small oversights can lead to major design failures - and how to prevent them. Get the inside scoop on a real-world flooring study at Johns Hopkins, where 12 different materials battled it out in a high-traffic corridor. The results might surprise you! Barbara and Teri dish on the drama of failing fabrics in healthcare settings. Their tale of the "Durable Coated Fabrics Task Group" reads like a design detective story, complete with millions of dollars at stake and a race against time to find a solution. Laugh (and cringe) at Teri's anecdotes about well-meaning cleaning staff inadvertently causing more problems - and learn valuable lessons about the importance of whole-team education in healthcare design. Discover the unexpected link between evidence-based medicine and design as Donna explains how three pioneering doctors in the 70's laid the groundwork for today's healthcare environments. Get fired up about the power of research as the guests share how they've used evidence to defend design choices, influence product development, and create safer, more effective healing spaces. Walk away with a treasure trove of resources, including the Center for Health Design's knowledge repository (with over 6,000 articles!) and tips for earning your EDAC certification. Shout Outs: - Center for Health Design - American Academy of Healthcare Interior Designers   - Facility Guidelines Institute (FGI) Industry Partners: The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATIONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.  

"She's actually going to be 100 years old. My father's parents are both Holocaust survivors. She survived. And it was a journey to survive, but her outlook on life has always been one of hope. And that has resonated with me throughout my life." —Cheryl Lauren Spigler on The Healthcare Interior Design 2.0 podcast Today, we're diving into the world of compassionate design with Cheryl Lauren Spigler, a visionary Senior Design Leader at NELSON Worldwide. Get ready for an inspiring journey as host Cheryl Janis and her special guest, Cheryl Lauren Spigler, explore the art of creating healing spaces that touch the heart and soul. Cheryl Lauren Spigler shares the power of empathy in healthcare design, innovative approaches to creating spaces that resonate with the human experience, and bridging hospitality and healthcare design principles for transformative environments. This is a deeply meaningful conversation you won't want to miss on the life altering power of thoughtful healthcare design! Learn more about Cheryl Lauren Spigler and NELSON Worldwide by visiting: https://www.nelsonworldwide.com/. Find Cheryl on LinkedIn here: https://www.linkedin.com/in/cheryl-lauren-spigler-rid-ncidq-iida-27391310/ In Cheryl's conversation with Cheryl Lauren Spigler, they discuss: Cheryl Lauren Spigler's background as a healthcare and hospitality interior designer with over 19 years of experience. Her approach to creating spaces that resonate with the human experience and evoke emotion The importance of asking clients how they want a space to feel and using exercises to extract design concepts. Examples of projects where Cheryl achieved a higher level of design, including a hospitality project balancing luxury and nature, and a healthcare project designed to welcome diverse populations. How Cheryl's experiences in hospitality design have influenced her approach to healthcare environments. The use of empathy in the design process, especially for healthcare spaces. Cheryl's journey into interior design, starting in communications and eventually discovering her passion for the field. The influence of her Holocaust survivor grandmother as a source of inspiration. Key qualities for design leaders to inspire creativity, including giving everyone a voice and asking guiding questions. Cheryl's work on a cancer hospital project, particularly the pediatric wing, as a project she's most proud of. Her excitement about exploring new frontiers in civic and justice design. Advice for interior design students interested in healthcare, including networking and seeking informational interviews. The importance of passion and community in the design industry. Shout Outs Laura Ashley 33:27 New England School of Art and Design 33:36 Robert Wood Johnson and Rutgers 26:53 Sheryl and Jack Morris Cancer Center 26:58 HKS Architects 27:58 IIDA International Interior Design Association 47:32 ASID American Society of Interior Designers 47:32 AIA American Institute of Architects 47:32 Women in Construction 47:39 Center for Health Design 48:50 American Academy of Healthcare Interior Designers 49:14 Industry Partners The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this. When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

"The saying is if you want to go fast, go alone, but if you want to go far, go together. And together is the way you create change." –Debra Levin on The Healthcare Interior Design 2.0 On today's episode, Cheryl interviews Debra Levin, Hon FASID, EDAC, President and Chief Executive Officer at The Center for Health Design. Lean in and listen to this exciting conversation about how The Center is adapting and expanding its initiatives to facilitate collaboration and knowledge-sharing between the healthcare, design, and product manufacturing sectors. A key focus is how The Center is building bridges across these communities through multidisciplinary events, research partnerships, and new specialized network groups like Pediatric Environment Network (PEN), Resilient Aging Environments Network (RAEN), and Behavioral Mental Health Environment Network. Learn more about The Center's member resources like The Knowledge Repository and how it has been driving innovation and improving healthcare environments in the post-COVID era.  Learn more about The Center for Health Design by visiting: https://www.healthdesign.org/. Reach out to Debra Levin directly by sending her an email to: dlevin@healthdesign.org. In Cheryl's conversation with Debra Levin they discuss: What's new and changing at The Center that is influencing the healthcare design industry? Learn about The Center's new "environment networks" or membership groups that have been created around specific healthcare settings, like the Pediatric Environment Network (PEN), Resilient Aging Environments Network (RAIN) , and the Behavioral Mental Health Environment Network. Learn about the small groups fostering collaboration across sectors and how this aligns with The Center's goal of facilitating multidisciplinary conversations. What is the PDC Summit and how has The Center become a strategic education partner with the PDC, hosted by ASHE, for the first time in 2024? The Center's strategic planning after COVID to engage a global audience more effectively. The Center's latest focus on building bridges between healthcare, design, and product manufacturing communities. Learn about the new search functionality on The Center's website, added to improve accessibility. What are the emerging trends in healthcare? How you can get involved with The Center through things like affiliate memberships including free memberships for students. Shout Outs: 8:00 - Debra mentions EPIC, "We included people from broader, diverse areas, like a practicing physician who also does design research, somebody from EPIC, a hospital CEO who also has a nurse background." 11:37 - Debra shares information about The American Hospital Association (AHA) and ASHE (the engineering group of AHA) "It is a program that was spearheaded by ASHE, which is the engineering group of the American Hospital Association." 21:09 - Debra discusses the AAHID (American Academy of Healthcare Interior Designers) and the FGI (Facility Guidelines Institute), and the NIHD (Nursing Institute for Healthcare Design Professionals) The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

"As providers pursue the value-based model, they have to be mindful of the fact that it cannot compromise the patient experience, and in fact, should compliment the patient experience to the extent possible, as they continue to drive cost down." –Peter C. Yesawich on the Healthcare Interior Design 2.0 podcast On today's episode of the podcast, Cheryl interviews Peter C. Yesawich, PhD and Stowe Shoemaker, PhD; authors of the book, Hospitable HealthcareTM; Just What the Patient Ordered! Peter and Stowe unpack the book in this wonderful and deep conversation about how healthcare can benefit greatly from hospitality in new and unique ways. Learn about the authors' PAEER model detailed in their book, and how it can transform healthcare, in ways that may surprise you. Enjoy the episode! Learn more about Stowe Shoemaker and Peter C. Yesawichs' book Hospitable Healthcare™Just What the Patient Ordered!, here: https://hospitablehealthcare.com/. In Cheryl's conversation with Peter and Stowe, they discuss: What are hospitals doing right these days? What needs to change and why? Examples of empathetic and compassionate patient care in history Peter and Stowe unpack their new book - "Hospitable Healthcare™Just What the Patient Ordered!" What was the inspiration behind the book and who is the book for? How does the book benefit healthcare designers, planners, and architects? Peter shares influential stories and real life experiences that inspired "Hospitable Healthcare™Just What the Patient Ordered!" What is the PAEER model detailed in their book, and how can it transform healthcare? Learn the key hospitality principles for enhancing healthcare experience and the "servicescape" concept What does rewarding patient loyalty in healthcare look like? Peter and Stowe share stories and examples. What are some effective ways to encourage and manage patient feedback and reviews? Peter and Stowe's advice for healthcare leaders adopting the PAEER model What is the alignment of the book's PAEER model with value-based care? Exciting technologies for improving care experience How can healthcare balance technology and personal touch What are some of the challenges with using hospitality principles for pricing transparency in healthcare? If you've been following our recent book giveaway of Hospitable Healthcare™Just What the Patient Ordered across social media platforms like Instagram and LinkedIn, the answer to the question "What are the five words that make up the PAEER model?" is: Prepare, Anticipate, Engage, Evaluate, Reward. The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/. FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

On part 1 of today's episode Cheryl interviews Sarah Tetens NCIDQ, RID, IIDA, CHID, EDAC, Design Director at Baskervill. In part 1 of their conversation, Sarah shares in detail what design life is like in the healthcare space post COVID, what design challenges are still present and why mental health is one of her passions. This and so much more on the changing face of healthcare design in part 1 of today's episode!  Learn more about Sarah Tetens and Baskervill by visiting:  https://baskervill.com/. Send Sarah a direct email here: stetens@baskervill.com Learn more about Women in Healthcare's Florida Chapter by visiting: https://florida.womeninhealthcare.org/about/.  Email: florida@womeninhealthcare.org Visit Women In Healthcare online here: https://www.womeninhealthcare.org/. In Part 1 of Cheryl's conversation with Sarah Tetens, they discuss: Sarah shares what have been the most significant changes that COVID has brought to the field of healthcare design and specifically her work at Baskervill. Sarah shares the positive changes COVID has brought about in the consideration of the design of the built environment in healthcare that affect patients, their families, staff and caretakers in a new way. Learn how touchpoints have been eliminated without negatively impacting the operations of hospital staff. What became more challenging in design post COVID? Why is mental health important to Sarah and how does it play a role in her projects? How can healthcare design support how people feel when they walk into a healthcare facility, how staff feel at work all day and how guests feel when they're anxiously waiting for a loved one to go through a procedure? The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

In part 2 of today's episode, Cheryl continues her conversation with Sarah Tetens NCIDQ, RID, IIDA, CHID, EDAC, Design Director at Baskervill. They dig deeper into how empathy and compassion play a role in Sarah's work, why healthcare is purposeful and how that shows up with the people who choose healthcare as their career. This and so much more about the changing face of healthcare design on part 2 of today's show! Learn more about Sarah Tetens and Baskervill by visiting:  https://baskervill.com/. Send Sarah a direct email here: stetens@baskervill.com Learn more about Women in Healthcare's Florida Chapter by visiting: https://florida.womeninhealthcare.org/about/.  Email : florida@womeninhealthcare.org Visit Women In Healthcare online here: https://www.womeninhealthcare.org/. In Part 2 of Cheryl's conversation with Sarah Tetens, they discuss: Sarah generously shares that her work in healthcare is purposeful, and the idea that everyone in healthcare – from nurse to technician to designer – is passionate about "doing good" is perhaps her favorite aspect of the work.  How do empathy and compassion play a role in Sarah's work and when are setting boundaries important? Who is Baskervill and what is its focus? What has Sarah's journey been like and how did she find healthcare design? What did Sarah learn from her experience in retail that has informed her work in healthcare? Learn more about the AAHID (The American Academy of Healthcare Interior Designers) and Sarah's role on the Board of Directors What is it like for Sarah to sit on the Board of Directors, Women in Healthcare's Florida Chapter? Listen to Sarah share her experience as a mentor to SeminalState ID kids, and why this work is so important Shout-Outs 12:13: Ana Pinto Alexander, Executive VP at HKS Architects 17:22  The American Academy of Healthcare Interior Designers (AAHID) 23:03 Women in Healthcare 28:55 Seminole State ID Students The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ Shout-Outs   FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcesens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well, let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATIONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

On part 1 of today's episode Cheryl interviews Erika Hill, IIDA, NCIDQ, Senior Interior Designer, McMillan Pazdan Smith Architecture and Minta Ferguson, ACHA, AIA, NCARB, Director of Planning, McMillan Pazdan Smith Architecture. Cheryl says, "The most fascinating piece of part 1 in today's interview is learning all the details of how and when the work of these two highly specialized professionals intersects within the same healthcare projects. How do these two women, with very different objectives and goals within a complex healthcare project, work together to ensure the project is smooth and inclusive of everyone's perspective?" This and so much more about today's world of healthcare design from these two brilliant women on part 1 of today's episode! Learn more about Minta Ferguson and Erika Hill by visiting: https://mcmillanpazdansmith.com/. Listen to McMillan Pazdan Smith Architecture's podcast; Idea Exchange, Ideas Shaping Healthcare here: https://mcmillanpazdansmith.com/podcasts/healthcare/. In Part 1 of Cheryl's conversation with Minta and Erika, they discuss: Who are Erika Hill and Minta Ferguson and how does their specialized work within McMillan Pazdan Smith Architecture intersect on projects? How does the concept of collaboration play a vital role within Minta and Erika's projects and what does a collaborative moment look like for these two? Why is it important for Minta and Erika to understand that everyone on a project consumes knowledge differently? Are meetings an organic process for Minta and Erika or are they set in how they flow and function? When is it important to 'push the envelope' on a project? How do Minta and Erika resolve 'healthy conflicts' on a project? What does it mean to build trust in relationships in Minta and Erika's work? The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces.   Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

On part 2 of today's episode, Cheryl continues her conversation with Erika Hill, IIDA, NCIDQ, Senior Interior Designer, McMillan Pazdan Smith Architecture and Minta Ferguson, ACHA, AIA, NCARB, Director of Planning, McMillan Pazdan Smith Architecture. In part 2 Minta and Erika flush out all the juicy details of their work on their favorite projects both together and separately and what made those projects so special to each of them. This and so much more about what's happening in healthcare design today on part 2 of today's episode of the Healthcare Interior Design 2.0 podcast! Learn more about Minta Ferguson and Erika Hill by visiting: https://mcmillanpazdansmith.com/.  Listen to McMillan Pazdan Smith Architecture's podcast; Idea Exchange, Ideas Shaping Healthcare, here: https://mcmillanpazdansmith.com/podcasts/healthcare/. In Part 2 of Cheryl's conversation with Erika Hill and Minta Ferguson they discuss: What are Erika and Minta's current favorite projects and why? Learn about the technical aspects of some of the design on their projects and how detail oriented healthcare design and planning really is. How did McMillan Pazdan Smith Architecture win their Teen Cancer America project? Hear all the details about TCA and the project itself and another related project What is different about designing a cancer unit for teens? How Minta and Erika know when a project is successful from what the end users have to say about it. What does a holistic design process look like to Erika? What does the future of healthcare design and planning look like to these two? Learn about McMillan Pazdan Smith Architecture's podcast, Idea Exchange, Ideas Shaping Healthcare, where Minta is the host. The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcesens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well, let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATIONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this...When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

"We are seeing that they are greatly reduced in size. People are now able to check-in online. You are able to go into your space when it is your turn. Gone are the days of sitting in that bus station elbow to elbow, waiting room so we are seeing a reduction in size." –Cam Twohey on The Healthcare Interior Design 2.0 podcast Cheryl's guest today on the podcast is Cam Twohey, AIA, WELL AP, NCARB, Associate Principal,  Senior Project Architect at Kahler Slater. On today's episode, Cam shares the number one significant change that COVID created in healthcare design in her work including the end of waiting rooms, her favorite current projects at Kahler Slater, her volunteer work at The American Institute of Architects and so much more! Sit back, relax and enjoy Cheryl's conversation with Cam Twohey on today's episode of Healthcare Interior Design 2.0! Learn more about Cam Twohey, AIA, WELL AP, NCARB, Associate Principal, Senior Project Architect, Kahler Slater by visiting: https://www.kahlerslater.com/ In Cheryl's conversation with Cam Twohey, they discuss: What has changed most significantly in the last two years since COVID in healthcare that is affecting Cam's work Why are waiting rooms a thing of the past and what has replaced them? Cam's favorite current project and why What's it like when Cam works with many others on a project? How is Cam's role different at Kahler Slater then it was at her former employment as Senior Project Architect at HOK? Did healthcare find Cam or did Cam find healthcare? Learn about her path to healthcare. What's it like for Cam to volunteer at The American Institute of Architects and how can you get involved? The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATIONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

Cheryl's guests today on the podcast are two very special souls; Bryan Langlands, FAIA, FACHA, EDAC, LEED GA Principal NBBJ Architecture and Edwin Beltran NCIDQ, FIIDA, ASSOC. AIA, Partner, Lead Interior Designer, NBBJ Architecture. In part 1 of today's episode, Bryan shares the concept of "Moments of Generosity in Planning" and how, without comprising the budget, this method of planning, deeply improves the experience of patients and caregivers alike in ways you might not think of. Edwin shares the design concept he practices called Essentialism and how it plays a role in a value driven design. This and so much more about what's happening now in healthcare design, planning and architecture on part 1 of today's episode. Learn more about Bryan Langlands, Edwin Beltran and NBBJ  by visiting: http://www.nbbj.com/. In Part 1 of Cheryl's conversation with Bryan and Edwin, they discuss: What happened during COVID and more specifically, what NBBJ projects failed? With COVID, design budgets were slashed in healthcare projects. Learn how Bryan responded by creating what he calls, "Moments of Generosity in Planning." Listen to Bryan share examples of "Moments of Generosity" including what the benefits are of bringing light (from strategically placed windows) into the nursing station and caregivers areas of a hospital? What are the financial benefits of using "Moments of Generosity in Planning?" What does Edwin mean when he says, "Economy is extremely important today without compromising a value driven design or decreasing the budget?" Edwin has referred to the word "Essentialism" to describe his approach to design with current projects. What is Essentialism and how does it play a role in a value driven design? The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

On Part 2 of today's episode, Cheryl continues her rich and deep conversation with Bryan Langlands, FAIA, FACHA, EDAC, LEED GA, Principal NBBJ Architecture and Edwin Beltran NCIDQ, FIIDA, ASSOC. AIA, Partner, Lead Interior Designer, NBBJ Architecture. Edwin shares the deeper meaning of Essentialism in Design and what it means to humanity. Bryan shares how he led the charge in addressing the dilemma of overcrowding in our nation's emergency departments by calling for the recognition of a new type of treatment space for lower-acuity patients. Part 2 of today's conversation will continue to inspire and warm your heart. Learn more about Bryan Langlands, Edwin Beltran and NBBJ by visiting: http://www.nbbj.com/. In Part 2 of Cheryl's conversation with Bryan Langlands and Edwin Beltran they discuss: Edwin dives deeper into the concept of Essentialism in Design and gives specific examples of how this approach creates the sense of belonging and connection. How does color and texture achieve the sense of warmth and belonging? Essentialism is a branch of minimalism, but how is Essentialism different from minimalism? Bryan is a prolific and generous influencer of healthcare in many ways. What does he mean when he says, "What I find interesting is that we can effect change and regulation." Brian shares more about what he has learned from sitting on a Guideline Committee that sets guidelines every 4 years in healthcare. Bryan leads the charge in addressing the dilemma of overcrowding in our nation's emergency departments by calling for the recognition of a new type of treatment space for lower-acuity patients. His push for delivering "the right care at the right time in the right place" is resulting in the first major change to emergency department allowable requirements via the Facility Guidelines Institute (FGI) regulatory guidelines, which set the minimum requirements enforced in 44 states and federal agencies. What is Edwin seeing regarding FGI Regulatory Guidelines? How did Edwin and Bryan arrive at their careers in healthcare? Learn about their origin stories. What does the future of healthcare and architecture design hold from Edwin and Bryan's perspective? The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

On today's episode, Cheryl interviews Karen S. Freeman, AIA, ACHA, NCIDQ, EDAC, LEED AP BD+C Practice Leader, Healthcare, at HOK–a global design, architecture, engineering and planning firm. Karen is also the incoming President for the national organization, Women In Healthcare - a nonprofit dedicated to promoting the professional development of women in the healthcare industry. There's a lot to share from Cheryl and Karen's inspiring conversation including the importance of designing for mental health, and why it matters so much in today's world. Learn more about Karen S. Freeman and HOK by visiting https://www.hok.com/. Learn more about Women in Healthcare by visiting https://www.womeninhealthcare.org/. In Cheryl's conversation with Karen S. Freeman, they discuss: The changes that took place in Karen's world when COVID hit the United States in 2020. Specifically, what changed with Karen's pediatric and subspecialty projects? What did Karen learn from the pandemic? Karen wrote an article for HOK entitled, "Pediatric Mental Health Crisis Needs Bold Design Strategy" that addressed the needs of children during the pandemic through the design of the built environment. Learn what the article is all about. Has the situation in the mental healthcare space improved now that we are in 2022? What still needs to happen to help kids in the mental health space and what progress has been made. What is Karen's sweet spot in the work she does at HOK? Karen holds a Six Sigma Lean Black Belt in Healthcare (LBBH) and she is one of fewer than 450 board-certified healthcare architects in the U.S. per the American College of Healthcare Architects (ACHA). How does Karen bring all of this together on her healthcare projects? Listen to Karen talk about her incoming role as the new President of the national organization, Women in Healthcare. What does the organization do and offer? Learn about Karen's origin story and how she came to specialize in pediatric healthcare and why this theme holds a special place in her heart. The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get ill… So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this…When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please send reach out to Porcelanosa at info@healthcareidpodcast.com. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

Cheryl's special guest today on the podcast is Sandy Goodman,IIDA, CHID, EDAC, LEED AP, LSSBB, and President of CRGA Design. CRGA provides comprehensive architectural, interior design and planning services utilizing an experienced in-house team of architects and interior designers specializing in healthcare design. Sandy shares in detail how the pandemic influenced the way she and her team work with their healthcare clients and partners on projects, and what lessons she has taken away from the experience. Lean in and listen to part 1 of today's podcast with this Lean Six-Sigma Black Belt, Sandy Goodman, who generously shares what it means to maximize efficiency and eliminate waste in the healthcare environment. Learn more about Sandy Goodman and CRGA Design by visiting https://crgadesign.com/. In Cheryl's conversation with Sandy Goodman, they discuss: How did CRGA experience COVID in 2020? How has the pandemic influenced the way Sandy and her team work with their healthcare clients and partners on projects? What does Sandy mean when she says that she and her team are "very innovative, pushing the envelope a little bit" on projects? Sandy is a Lean Six-Sigma black belt. What does this mean for Sandy's projects at CRGA? How does Sandy utilize her unique expertise to maximize efficiency and eliminate waste in the healthcare environment? Sandy has said that she and her team are architects and interior designers working seamlessly together and that all CRGA's designers are planners. How does this benefit projects? Coming up on part 2 of today's episode, Cheryl continues her rich conversation with Sandy Goodman. Sandy generously shares what it means to put the patient in the middle, and the importance of the AAHID (The American Academy of Healthcare Interior Designers), what they offer, and how having Certified Healthcare Interior Designers on your teams makes a unique difference in what their team offers their healthcare partners. Part 2 of today's episode is available now. The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/

On Part 2 of today's episode, Cheryl continues her fascinating conversation with Sandy Goodman, IIDA, CHID, EDAC, LEED AP, LSSBB, and President of CRGA Design. CRGA provides comprehensive architectural, interior design and planning services utilizing an experienced in-house team of architects and interior designers specializing in healthcare design. Sandy generously shares what it means to put the patient in the middle, and the importance of the AAHID (The American Academy of Healthcare Interior Designers), what they offer, and how having Certified Healthcare Interior Designers on your teams makes a unique difference in what their team offers their healthcare partners. Learn more about Sandy Goodman and CRGA Design by visiting https://crgadesign.com/. In Cheryl's conversation with Sandy Goodman, they discuss: What Sandy means when she says, "We really focus on putting the patient in the middle." Sandy shares more about the AAHID, what they offer, and how having Certified Healthcare Interior Designers on your teams makes a unique difference in what their team offers their healthcare partners. Sandy's journey that led to her career in healthcare What inspires Sandy today? What is the future of healthcare and how can interior designers and architects become more prepared? What advice does Sandy have for interior design and architecture students who are considering healthcare as their specialty, and also have some reservations about it? The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/