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Dental Water Cooler

Author: Dental Water Cooler

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In today’s world there’s a renewed belief among practice owners that creative fires stay lit when people can brainstorm and bounce ideas off one another. A water cooler effect is a phenomenon, occurring when people gather around the office water cooler and chat. When done correctly with the correct mindset the water cooler effect is the ideal environment to brainstorm.



However in today’s hectic world trying to find the perfect platform for like-minded Dentists and Practice Managers and Coaches to meet and converse about a certain topic is next to impossible without extensive planning with everyone involved. This is where Dental Water Cooler comes in. We created the ideal online platform for you to join or create virtual “Water Coolers” with other Dentists and Practice Managers and Coaches at your convenience via your computer or smart phone.
29 Episodes
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It’s important to consistently do chart audits so that you can track your active patients, inactive patients and new patient data. Wherever your referrals come from, make it count. Show your appreciation. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! [...]
When an employee leaves, don’t panic and hire the first person that comes along. Many employees leave because they don’t feel they have a purpose. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form!
Every time you lose a patient it costs you time and money to replace them, so build on your patient relationships. A smile received makes the receiver feel good and the sender feel good. Everyone is either a customer or a potential customer, so make it a point to greet them. Share your [...]
Running Behind

Running Behind

2019-08-2148:05

I don’t like to wait, and I don’t want my patients to have to wait for me. Your patients come to their appointment on time, so you should see them on time. Sometimes you might lose a patient due to not seeing patients who are late and that is OK, your other patients will [...]
The hygienist is the influencer when it comes to patient care and patient retention in your practice. It’s important to not talk too clinically in front of the patient. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form!
Make sure your conversations are specific to the outcomes you want, such as the outcome of the patient’s dental treatment. The best time to get the message across to the patient is at the end of treatment and during the handover, so it’s important that everyone is on the same page and the message [...]
The next natural step after the case presentation is acceptance by the patient. It’s important that you don’t talk too much, once the patient agrees to treatment, stop talking and move on. When you are educating, you want to focus on the consequences of not doing the treatment before going into other specifics. [...]
The Art of Delegation

The Art of Delegation

2019-07-1731:08

It’s important to do a task analysis to see what tasks can be delegated to other team members so that you as a dentist have more time for your patients. When you are assigning tasks you need to make sure that there is open communication and that you are always available for questions. [...]
A dentist should only do what the dentist can do, other tasks should be handled by team members. As the dentist, you should reach out and call your patient ahead of time to learn more about them. Share your questions and Dr. Moffet will answer you! Are you a member? If [...]
Don’t set unrealistic expectations for others, that you wouldn’t set for yourself. Develop a feedback forum so that you have continuous communication, whether it's positive or negative, to make sure it’s a safe place for everyone. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! [...]
Disorder

Disorder

2019-06-1930:58

You really have to be good at business to do well in your dental practice. To have order in your business, it’s important to do proper planning and have systems in place. Share your questions and Dr. Evelyn T. Samuel will answer you! Fill out my Wufoo form! [...]
Patients should be more to you than just teeth and credit cards. Lack of actual communication can be detrimental to your business. Share your questions and Dr. Moffet will answer you! Are you a member? If not, join NOW! “The Ultimate Patient Experience” with Dr. David Moffet will be on air [...]
Most high performers become a little obsessed with fine-tuning their clinical acceptance. It’s essential to have a self-managing team. Everyone is able to make the necessary decisions and the day will run smoother. Share your questions and Dr. David Maloley will answer you! Fill out my Wufoo form! [...]
Once you have a vision, you should document it, share it with the team and use it as a compass. Make sure that your team members understand their role in the practice’s vision. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! [...]
A Cluttered Desk

A Cluttered Desk

2019-05-1558:42

Often times when you have a cluttered desk, it means you are doing too many things that other people could be doing.Sometimes we feel like no one can do something like we can, so we tend to do everything ourselves. Share your questions and Dr. Evelyn T. Samuel will answer you! Fill [...]
It’s important to know about the people you will be treating that day, you need to know them as a person. Always be thinking about what you can do to make the patient’s visit better than it was last time. Morning huddles create a smoother, efficient day. Share your questions and Dr. Moffet [...]
Start your values and culture from scratch every year, allowing the input from your team. The ultimate leadership tool is leading by example. Share your questions and Dr. David Maloley will answer you! Fill out my Wufoo form!
Running the Business

Running the Business

2019-04-1748:58

Systems are the secret sauce to running your business properly. You don’t want to own a job, you want to own a business that can run in your absence like a well-oiled machine. Share your questions and Dr. Evelyn T. Samuel will answer you!
When you develop your brand you have to figure out your WHY? Why do you do what you do? - Dr. Robert Pick It’s important for you and your team to go to team meetings and business retreats to 'sharpen your tools'. - Dr. David Moffet Share your questions and Dr. Moffet will [...]
Productivity has a deeper meaning than what we typically think it means, it’s so much more. Good efficiency and good focus on significant cases can make you more productive and will be more profitable. Always schedule time for you. It makes you a better person, a better leader and you can serve people better. [...]
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