ServiceNow Podcasts

This is the first episode in a series to help you on your journey to becoming a ServiceNow Developer ServiceNow. Sr. Developer Advocate Brad Tilton joins me to explore the various resources and paths you may take. This episode explains what a developer is and serves as an overview for the rest in the series. Topics 00:00 Welcome and introductions 03:13 What is a ServiceNow Developer? 07:09 Other parts of this series 08:14 Outro Links Developer Portal Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Welcome to our newest show! See omnystudio.com/listener for privacy information.

Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology. With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the most relevant use cases, thinking about the outcomes before putting Gen AI in place can be a critical step to success. Join us now to find out what our experts are hearing from industry leaders in this fast-changing landscape of Gen AI.See omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead. Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to measure tactical execution metrics (and hard to measure anything else), in favor of adaptive approaches that better align with optimized ability to achieve business benefits.  Listen now to find out what topics are top of mind for our experts as they look forward.See omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry.  It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up from 46% the previous year. But there are still barriers to its adoption, largely around the inability of organizations to track and manage work in a hybrid fashion. Listen now to learn more about how teams are shifting in response to evolving environment.See omnystudio.com/listener for privacy information.

Join Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies. Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elevate organizational performance and agility. Listen now to learn more, and be sure to sign up for our upcoming webinar, "Elevate your digital strategy with ServiceNow SPM and hybrid project delivery," on Tuesday, March 26 from 8-9 AM PT, 11AM-12PM ET. You'll hear first-hand from industry leaders about their journeys in leveraging ServiceNow SPM to foster an environment of continuous improvement and strategic agility. We’ll also recap the results of our 2nd Annual World of Work Global Survey, which showed that high performers are more likely to focus on strategic planning and resource planning, with more than half (51%) of respondents believing hybrid is the most effective approach to delivering work. Register now!See omnystudio.com/listener for privacy information.

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan as we close out our series on optimizing technology spend and mitigating risk. Taking a combined technology management approach allows IT leaders to ensure that they are always controlling costs as much as possible, and that they are eliminating unnecessary technology risks. Check out the episode to learn more about the solution approach to tackling this enterprise issue.See omnystudio.com/listener for privacy information.

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for the second episode of the series on optimizing technology spend and mitigating risk. With the prevalence of "shadow IT" becoming more and more common, organizational risk is being increased in multiple ways. Enterprises have to be aware of compliance, capacity, licensing and upgrade issues on a day-to-day basis. Check out the episode to learn more, and view the corresponding webinar that takes a deep dive into the three phases or optimizing technology spend and mitigating risk. See omnystudio.com/listener for privacy information.

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for a new series on optimizing technology spend and mitigating risk. The question that companies that are spending lots of time answering these days is, "who is actually responsible for tackling the challenge of cost and risk?" Which teams and personas are taking the time to dive into this task in support of emerging business capabilities? Listen now to hear why this issue has become a problem worth solving and how our experts are thinking through it. See omnystudio.com/listener for privacy information.

Join Newsha Sharif and Andy Jordan for the final part of our series on strategic planning.  Delivering value with the PMO is a highly scrutinized process. PMOs have a number of critical functions in ensuring that strategic planning is effective and efficient, and that the planning results in a portfolio that can not only be delivered, but can also achieve the strategic goals of the organization. Listen now to hear what those functions are, and how to deliver value in strategic planning with this important group. See omnystudio.com/listener for privacy information.

Join Newsha Sharif and Andy Jordan for part two of our three part series on strategic planning.  Operating environments are constantly evolving, with shifting customer expectations, emerging technological capabilities, and global competition all impacting the ability to maintain strategic plans. Organizations must therefore not only be willing and able to commit to continuous and adaptive planning, they must be able to change any aspect of the strategy lifecycle – plans, investments, work, etc. with minimal disruption and maximum effectiveness. Join us now to hear from our experts what it takes to compete in this rapidly changing macroeconomic climate.See omnystudio.com/listener for privacy information.

Join Newsha Sharif and Andy Jordan in our first podcast episode for 2024 as they dive into the rapidly evolving world of strategic planning.  Though strategic planning has been in practice for quite some time, most organizations do not effectively utilize this process. The big question to answer is how do you remediate the main disconnect between establishment of goals/objectives and approval timelines? Click play now to hear from our experts how organizations are improving strategic planning within their ranks.See omnystudio.com/listener for privacy information.

Since the launch of the DOD Software Modernization Strategy in 2022, groups across the Department of Defense have accelerated building the capabilities and ecosystem necessary to continuously deliver software to production. These software factories, from the Air Force’s Kessel Run and Kobayashi Maru to the Army Software Factory, are working to build, learn and deploy software at the pace of emerging global and domestic threats. Core to these efforts are practicing DevSecOps, implementing automated optimization, and adopting the cloud. But overcoming challenges around legacy systems, entrenched culture, and talent retention can prove costly and time consuming at a time when speed is crucial. During this webcast, government and industry leaders will explore the people, processes and technology required to run a successful software factory and share how federal agencies can apply lessons learned from the Department of Defense. See video recording here: link to YouTube (https://youtu.be/yExwpO38Fz4)  See omnystudio.com/listener for privacy information.

Transformation — it’s a word that’s tossed around in government leadership meetings all the time, but what does it really mean? Is it about process improvements, technology modernization, or workforce changes? All the above?Join us as our government and industry experts define what transformation means for government and walk through examples of agencies that have achieved true transformation.Specifically, you’ll learn: What transformation means in the context of individual roles.How to get funds for your own modernization priorities.How successful organizations have made big and small transformations at their agencies.Speakers:Jonathan Alboum, Federal CTO, ServiceNowSusan Little, Director, Division of Records and Information Systems, Center for Medicare and Medicaid ServicesFredy Diaz, Deputy Chief Data Officer, U.S. Department of AgricultureGlorimar Ripoll Balet, Director of Product, United States Digital Service, Executive Office of the President (Invited)See video recording here: link to YouTube (https://youtu.be/G0BLIPmNW2Q)See omnystudio.com/listener for privacy information.

Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of improving customer experience across the public sector. Delivering great customer service along with seamless customer experiences is paramount. CX needs to be a shared responsibility across the agency with everyone involved in giving citizens the best experience across all touchpoints. Memorable CX and great customer service are intertwined. Although each are different concepts, they work hand in hand when it comes to building brand loyalty.See omnystudio.com/listener for privacy information.

An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, experts in customer experience and employee engagement make the case for a holistic approach to CX, starting with the employees, and share their roadmap for success in treating employees as customers. Speakers: Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security Pam Van Meter, Principal CIAM Specialist, Okta Ron Vickery, Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education, ServiceNow Amber Chaudhry, Chief Experience Officer (Acting), Department of Housing and Urban Development See omnystudio.com/listener for privacy information.

Today's guest is Yolanda Inchauregui, Senior Manager, Support Account Management Services at ServiceNow. Based in Washington DC, Yolanda is a Project and Relationships Manager with over ten years of experience in enhancing processes and key relationships, reducing operating expenses, and eliminating unused resources.  Yolanda is focused on the management of diverse teams, relationships, and expectations with record of success in high-pressure environments. She is a producer and presenter of data visualizations and briefs, to senior civilian and military leadership, that precisely lay out strategies for improvement, change management and successful execution.  In this episode, Yolanda discusses: • How she got into the world of ServiceNow • An insight into her role as Support Account Manager • Bringing success through a great team, trust, prioritization and handing pressure • How ServiceNow supports veteran inclusion and career development • Challenges in helping veterans transition to corporate jobs • How international exposure enhances open-mindedness, curiosity and acceptance See video recording here: https://youtu.be/eEBd4lhFj7s To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and X @ServiceNow. You can also connect with Yolanda directly on LinkedIn.  This episode is hosted by Mark Kelly CCO at AlldusSee omnystudio.com/listener for privacy information.

As agencies work to keep pace with the digital expectations of their users – both employees and citizens – hyperautomation may prove to be an effective modernization approach. Hear Gus Pastore, Director, Creator Workflows - US Federal, ServiceNow, explore how hyperautomation is not only achievable, but how it can transform the way organizations operate. See video recording here: link to YouTube See omnystudio.com/listener for privacy information.

This session will highlight several applications created by Federal agencies using ServiceNow Creator Workflows. Join us to find out how agencies quickly developed digital solutions to meet their unique mission challenges. Learn how a low code approach provides high value for app development. Featured Speakers:• Chris Geer, Creator Workflows SC Technical Director, ServiceNow• Brian Given, Director, Business Support Division, Federal Emergency Management Agency• Steven Lock-Campbell, Project Manager, Department of Agriculture• Michael Lovaas, Branch Chief, Federal Emergency Management AgencyGlen Wood, Analytics Operations Officer, U.S. Navy Chaplain Corps See video recording here: link to YouTubeSee omnystudio.com/listener for privacy information.

The Biden administration’s executive order on transforming customer experience (CX) put people at the center of everything government does. To rethink government service delivery and create lasting change, agencies must take a holistic view, spanning financial, human resources, legal, data, and technology teams; empower employees; create seamless workflows; and more. Join this session to gain variety of perspectives on CX best practices and learn how one agency built constituent trust through efficiencies and transparency using Public Sector Digital Services from ServiceNow.Featured Speakers: • Ron Vickery, Senior Sales Leader, ServiceNow • Maria Bertucci, System Administrator, National Finance Center, Department of Agriculture• Doug Freeman Director of Customer Experience & Human-Centered Design, Department of Commerce • Pamela Scruggs ePermits Program Lead, U.S. Fish and Wildlife Service See video recording here: link to YouTubeSee omnystudio.com/listener for privacy information.