The Dental A Team Podcast

Brit is fresh off visiting a ton of practices, many of which are part of dental support organizations (DSOs), and she’s sharing her insight. With Kiera, she talks about the foundational pieces to set up DSOs for success — everything from training the leadership team, setting up KPIs, providing profit and loss statement education, and allowing culture and patient experience to grow in each practice while keeping an overall brand. Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We’re extra grateful on the podcast today, and we want to encourage each of you to share the love with your fellow team members. Kiera talks about how you can help others feel special and significant in their jobs, and make your practice a welcoming place to be. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Morgan Stump, sales manager with Provide, to chat about dental financing. Provide is a leading lender for a range of medical practices, and with Morgan as one of the top people in the industry, he has a lot of answers to your financial questions. He gives tips about the following in this episode: How to qualify to be an owner as a student or first-time buyer How conventional loans work compared to Provide Why now is the best time to refinance, expand your practice, or purchase equipment What to look for when buying a new practice And more! Episode resources: Try out Provide Get in touch with Morgan directly through email (morgan@getprovide.com) or phone (503-686-3284) Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know that when your front office staff isn’t smiling when they answer the phone, it can actually cost you thousands of dollars? This episode is all about the welcome wagon of your practice — the front office. Kiera talks about why so many practices fail to capture potential new clients, the best way to answer the phone, and how your front office team can level up. Plus, we have resources you can use! Download our 5-minute new patient phone call script, as well as a phone call scorecard. You know at the Dental A-Team we’ve got everything you need! Episode resources: Reach out to Kiera Listen to episode 147, Is Your Front Office Killing Your Practice? Listen to episode 40, The 5-Minute New Patient Phone Call Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Chris Sands and Brent Saunier are on the podcast to talk about the hottest topics in the dental accounting world. Founding partners of Pro-Fi 20/20, these dental CPAs chat with Kiera about how to reduce overhead and expand the number of patients coming in, expense metrics from the hundreds of offices Pro-Fi works with, a tax rule you NEED to live by, what to stay away from financially with your business, and a ton more. Pro-Fi 20/20 is an accounting business that the Dental A-Team recommend. This episode is a goldmine of information from two fellows who know what they’re talking about — especially with regard to the dental industry. Episode resources: Learn more about Pro-Fi 20/20 Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is full of inspiration to build and bond your practice! While dentistry is hugely important, so is having fun as co-workers! Even with restrictions still in place due to COVID-19, there’s a lot you can do to pep up your team. Press play and listen up to hear from Kiera how to celebrate each other as a team, how often to have activities, who to sign the planning out to, and why it’s important to keep a good attitude. Kiera also shares a lot of different activities you can do to get your team stoked to be working together. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did a patient cancel? Are things slow? It’s important to have downtime tasks for when things aren’t chugging along as fast as they normally are! Kiera talks in this episode about how to maximize downtime in your practice, specifically … Defining what qualifies as downtime for your practice Holding people accountable Coming up with tasks to do during downtime By defining downtime, team leads don’t have to micromanage; instead can spot check. Episode resources: Reach out to Kiera Listen to episode 423, Help Me! Plus, the Power of Downtime Listen to episode 175, 11+ Ways to Maximize Your COVID-19 Downtime Listen to episode 64, Multi-Tasking is a Lie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Tom Brown of Your Virtual Consult, a system that educates patients about dental procedures and expectations over the computer. Did you know that case acceptance across the United States currently averages 41%? By incorporating Your Virtual Consulat, you can bump that up to 89%! Kiera and Tom talk about how the system will better both case acceptance and patience experience and improve efficiency and automation in your practice all while keeping a personal touch! Listen to this episode to get a taste of what comes with Your Virtual Consult. Be an early adopter and get more qualified patients coming to your practice. About Tom: After a decade in dentistry including stints at Dental Intel and LocalMed, Tom is currently partner and VP of sales with Your Virtual Consult. Tom's love of dentistry (which he's been in for almost a decade!) and technology paired together has made him one of the most well-known faces in dentistry. He enjoys traveling to dental shows, tinkering and refining his teams' processes and of course meeting up with industry friends from across the country. When Tom isn't working on Your Virtual Consult, you can find him hanging with his 10 brothers and sisters, exploring DisneyWorld, and playing volleyball every Tuesday night with his wife. Episode resources: Try out Your Virtual Consult Get in touch with Tom directly Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The secret to being a successful regional manager is in THIS episode! Kiera goes over four steps to harnessing the right skills to manage multiple locations without resorting to micromanagement. Take a look at yourself, know your strengths and weaknesses Build a team to report to you Calibrate and train consistently Practice accountability Incorporating these tips into your practices will get everyone on the same page, and inspire uniformity without going fully corporate. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We all know that there’s a dark side to owning a business: firing employees. In this episode, Kiera explains how to go about firing team members — all while being human about it. She walks through … Were expectations clearly stated? What’s the root cause and can it be fixed? Do you have a firing protocol? Be sure to follow through. Of course, knowing how to hire rockstars in the first place can help with this. Check out the Dental A-Team’s hiring course! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He shares specific insight about: How to become a training institution How to best back away from the business And how to overcome the fear of giving over your practice It may be a hard pill to swallow, stepping back into a role where you’re no longer the primary profit generator, but Dr. Green shares how other doctors of all shapes and mindsets have managed to do so. About Dr. Green: Author, speaker, and entrepreneur, Dr. Jesse Green is a leading dental business coach. He established Savvy Dentist to support dentists to develop financial intelligence, have more time and work less, create high performance teams, and master the art of patient flow. Episode resources: Connect with Dr. Jesse Green Reach out to Kiera Listen to episode 414, How To Be a Savvy Dentist Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

What drives you? What motivates you? Do you feel valued at your job? If you want a solid culture in your practice, you need solid relationships, where people feel like they’re truly an important part of the work family. Kiera shares Tony Robbins’ six human needs, and how to meet your team members’ individual ones. Just imagine how spectacular your work culture will be if everyone’s needs are being met!  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Is your practice struggling with the Great Resignation of 2021? Have no fear — the Dental A-Team is here! In this episode, Kiera gets specific on the steps you need to take to hire the best of the best, and in the best way possible. She touches on ... Assessing your culture Double-checking your onboarding process Getting serious about hiring The DAT has an entire course on hiring, and we have a coupon code for you to use! Use code “hire7” to get a screamin’ deal! Episode resources: Score on DAT’s hiring course Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dr. Dave Moghadam! This episode is a treasure trove of info. Dr. Moghadam shares his experience with smaller practices merging into his larger one. His journey is an unconventional one, and he has plenty of advice based on what he went through. The two talk about … The pros and cons of bringing in a retiring doctor or buying charts (and Dr. Moghadam’s preference) How to navigate new patients from an old doctor And how to get practices to merge with you in the first place   About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine Degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamma Pi Delta Prosthodontic Honor Society. He then chose to complete a General Practice Residency at Robert Wood Johnson University Hospital in New Brunswick where he received advanced training with an emphasis on comprehensive restorative treatment, endodontics, and implant dentistry. Dr. Moghadam is also an active member of the American Dental Association, the Pennsylvania and New Jersey Dental Associations, the Academy of General Dentistry, and the American Academy of Implant Dentistry. He has had the honor of serving as a member of both the Board of Trustees and the Board of Delegates for the New Jersey Dental Association. Dr. Moghadam has attended numerous continuing education courses and strongly believes that furthering his knowledge and expertise is essential to providing his patients with the level of care and respect that they deserve.   Episode resources: Check out Dr. Dave Moghadam’s practice Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Does the title have your eyebrows raised? We know it’s an interesting question, but our answer is YES. Too many new patients can be bad, bad, bad for your business. Kiera explains why in this episode, sharing what signs mean you have too many new patients: Are you maximizing the space and time you’re currently in? Are the new patients you’re getting ones you actually want? And more! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Listen, we know your days are busy. Ours are too! But this episode helps you work through the craziness of life to start getting the important stuff done. Kiera shares four tips to master time: Set one to three intentions each week that you must get done Block out time for those items Accept the whirlwind of life, and challenge it Review the good and the bad, and do it again the following week! Episode resources: Reach out to Kiera (to get her meditation secrets!) Subscribe to The Dental A-Team podcast Listen to episode 14, Are you a master of time, or is time a master of you? Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Erin Elliott is on the podcast! Dr. Elliott is an absolute pro in the sleep apnea world, and in this episode she and Kiera discuss comprehensive dentistry and how to best introduce new skills and treatments into an office.  When it comes to teaching your team about a new treatment, Dr. Elliott recommends the following: Find people’s strengths and match tasks with those strengths Avoid micromanaging Remove people who don’t fit Being overwhelmed when incorporating a new treatment is fairly common, so Dr. Elliott and Kiera also discuss how to avoid the craziness. Learn how long it’ll take to incorporate the new treatment, what team champions are, and ideal third-party medical billing companies. Episode resources: Learn more about Dr. Elliott Take Dr. Elliott’s sleep apnea course Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Is your team still trying to overcome the Covid Crank? Or just continual bad moods in the workplace? Kiera is here to give tips on improving the culture in your office. She suggests defining the type of culture you want to have, modeling your business after other ones that you look up to, and adding the following to your morning huddles: Motivation Monday Tip Tuesday Core Value Shoutout (Wednesday) Thankful Thursday Fun Friday If you want a positive vibe in the workplace, you need to infuse it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Continuing on our journey of meetings this month … It’s time to talk quarterly meetings! Kiera shares the basic blueprints for setting up these meetings, basically 90-day sprint plans, that will continually align your team. Preschedule the meetings Build an issues list Revisit the focus of the company Review the previous quarter Build out what must happen next The folks who should be at these meetings are your leaders, department heads, doctors, owners. Kiera also mentions specific books attendees should read in advance of quarterly meetings. Does setting up these meetings feel daunting? Not to worry, the Dental A-Team can help you! We’ll visit your office quarterly to get these meetings going, and eventually you’ll be ready to do them on your own! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to episode 428: Are Your Morning Huddles “Womp-Womp-Womp”? Listen to episode 431: Is Your Team Aligned? Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera’s here to share how to verify insurance the tried and true, Dental A-Team-approved way! DAT consultants have been to a lot of offices lately, and have seen that many teams are fumbling over the basics, like insurance verification. Kiera shares how to shift to membership plans, cut down on time while verifying, clustering plans, and why calling insurance companies is not the way to go. We even have an insurance verification form for you to use in your practice! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to episode 204: You Need to Put This in Place Become Dental A-Team Platinum! Review the podcast on iTunes