COACH/LEAD™ with Sehaam Cyrene

Career Game Plan | What are the 7 reasons you should have a leadership roadmap? What are you missing out on if you don't? Why does having one early in your career matter? Do you have a leadership roadmap? Avoid wasting time hesitating or missing opportunities #7 — Uplift in tough times and course-correct #6 — Align with your boss on goals and options #5 — Start conversations earlier to socialise your ideas and make the ask The BC Rulebook — Rule #6 Lass Haste, More Strategy — socialising ideas early #4 — Identify the allies you need — allies, mentors, coaches, family, friends #3 — Highlight gaps in your skills and plan how to close them Leaders Who Coach™ Growth Roadmap model #2 — Go and get those new skills and allies Leadership development programme — how about Leaders Who Coach™? Increase in self-awareness, confidence, capacity to be in important conversations for ownership and accountability #1 — Clarify your thinking, grow your confidence #leadershiproadmap #career #promotion #growth #betterconversations #leadershowcoach ✦ ✅ Subscribe to Sehaam’s Coach-Leadership Newsletter 👉🏼 https://betterconversations.ck.page/ Creator of 5-Star Rated Leaders Who Coach™ CPD Certified Course that leaders are describing as ”Transformational!” ”Game-changer!” ”Secret sauce to high-performing businesses”, Sehaam Cyrene is also the author of No.1 Amazon Best Seller in Business Management & Leadership, The Better Conversations Rulebook. Join 18,000 + impact-focused leaders in holding better team and peer conversations. Sehaam’s newsletter is packed with strategic leadership advice & empowering techniques that work PLUS powerful questions and phrases to use in your very next conversations.

In 8 ways to take back control in conversations, I explore two scenarios: one with a colleague and one with our boss. What's happening is important to understand. From there we can determine the best approach to regaining control in the conversation. #1 — Change the energy, lower your voice pitch #2 — Thank them for their contribution — acknowledgment upholds trust #3 — Restate your point & re-contract on process or outcomes #4 — Clarify your expectations, "I want to get your response to..."  #5 — Clarify what & how of the task, "What's the outcome we need?" #6 — Re-contract & trade / negotiate — even after the event #7 — Connect on needs & risks, "What is 'done well'?" "Consequences are..." #8 — Advocate for your work style, "It's helpful if I have visibility of..."   🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme. 📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook #losecontrol #conversations #leadership  

How do you know if you and your organisation have a strong coaching culture, or are doing the right things to strengthen coach-leadership? Join me as I explain the 7 signatures of coaching cultures, and what you can do as a leader and as an organisation. 1 ⭐️ Minimum 60% of your leaders use coach-leadership skills 2 ⭐️ Observable in one-to-one and team meetings 3 ⭐️ Observable in negotiations & under pressure 4 ⭐️ Confidently used to talk about performance 5 ⭐️ 1-to-1 growth meetings happen consistently & well 6 ⭐️ All your people processes reinforce coach-leader skills 7 ⭐️ Adoption of coach-leader skills is rewarded, frictionless & without stigma ✦ 🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme.  📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook  

Can you use coaching conversation skills to get your direct report unstuck in as little as 5 minutes? Yes, you can. Join me to find out when you can do this and 5 questions you can use with team members. ✦ 🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme.  📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook  

Even the most successful leaders struggle to ask for help at work. Why is this? And is there a good way to ask for help? 100%. And is there a reputation-damaging way to ask for help? Oh yes. Join me to find out what you could do better and what you should avoid. ✦ 🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme.  📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook #askforhelp #overwhelm #workload #burnout #timemanagement

On this week's Better Conversations, Sehaam Cyrene shares how healing can start in the same conversation as being told your job is redundant and you're being let go. There are 2 functions for leaders to fulfill — delivering the bad news and helping to heal. ✦ 🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme.  📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook #healing #conversations #layoffs

Are you tolerating underperformance from a team member? I share how you can hold an empowering conversation and recontract with them to shift them into ownership and commitment. ✦ 🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme.  📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook

How do you deliver bad news to a direct report with compassion? And how can you respond when they get angry or upset? ✦ 🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme.  📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook

As a leader, when we feel the urge to jump in with advice or offer a solution, we could be disempowering the other person. Instead, we can use questions to help us listen better and give our direct report a chance to come up with their own solution. This is a conversation skill of Leaders Who Coach™ that improves productivity and accountability. ✦ 🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme.  📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook

Why does a direct report not follow through on what we've agreed? It's possible that you've focused too much on what needs doing and how. The Who Energy Model™ reminds Leaders Who Coach™ to explore 'who' their direct report is being and why something is or is not important to them. ✦ 🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme.  📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook  

Working from home or remote working in some shape or form is going to continue and depending on which report you read, it’s a good thing for work life balance (flexibility and productivity are up) or a bad thing for our mental health (stress levels and feeling isolated are also up). The reality is managing our people remotely is harder and leaders may be underestimating how poor their emotional connections really are. While the increased use of digital tools has meant we can continue with our jobs, we have found ourselves overwhelmed by those tools, feeling unproductive and inadequately supported by our bosses. So much so that 1 in 3 of us will be looking for a new job as soon as we can. And there’s also the fact that your remote work culture may be harbouring toxic behaviours which are harder to locate when it’s distributed electronically rather than physically experienced or observed.  Better spec kit and strong internet connection fit for home working, working time flexibility and maybe a pay rise might fix the mechanical aspects of work but what about feeling that our boss cares and knows how to be remotely supportive? If we agree that the quality of our relationships is directly related to the quality of our conversations and time together, then our emotional connections could be the powerhouse of managing our people remotely. So, how can we earn that emotional credit with our direct reports and people generally? ✦ 🔎 Explore Coach-Leadership & Coaching Cultures in Blog+. 🎓 Enrol in our next Leaders Who Coach™ cohort 5★ CPD Certified 🛍️ Buy my book, The Better Conversations Rulebook — Questions & Phrases Practised Daily by Leaders Who Coach™ ⭐️ #1 Amazon Best Seller | Business Management & Leadership (Top 100 Free) ⭐️ 🌳 Take our FREE Companion Rulebook Mini-Course: Personal Values & Blind Spots. 🏞️ For virtual team building, strategy reset and project kick-offs, schedule your LWC™ Leadership Canvas Programme.  📞 Got questions? Book a Discovery Call for yourself or your team. ✅ Subscribe to our YouTube Playlist, Coach-Leadership & Coaching Cultures. 🎙 Follow the PODCAST on Apple | Audible | Google | Podbean | Spotify and other fine places. More at BetterConversations.co   #coachleadership #coachingcultures #leaderswhocoach #betterconversations #rulebook #leadershipdevelopment #leadership #managerascoach #coachingskills #leadershipcanvas #course #enrolment #teambuilding #projectkickoff #ebook

“Security isn’t funny but it can be fun” and “information security doesn’t have to be hard” the mantras of my guest today Thom Langford - your virtual Chief Information Security Officer with a big, friendly but serious personality.  Thom is always ready to engage, he does a combination of being serious in the same breath as pointing out truths and irony with humour and dry wit - not an easy mix to pull off, and he admits that, until people get to know him, occasionally some people don’t get his brand of fun or might find it intimidating. As the former Chief Information Security Officer of Publicis Groupe, Thom was responsible for all aspects of information security risk and compliance as well as managing the Groupe Information Security Programme. He now consults and does speaking gigs at information security conferences around the world. His conversation style is to listen deeply and then talk as he thinks, and he’s very comfortable correcting his own words - a verbal version of typing a sentence, deleting back a few words and then retyping something better, more accurate. What came through strongly in our conversation is how he’s watched others manage people and what he’s learned about his own experiences managing people. Things like speaking truthfully and not shying away from giving bad news while still being thoughtful, compassionate and supportive. He believes in the power of a face-to-face discussion and the eye-ball to eye-ball handshake to create credibility and trust where an email is more likely to create distance and wiggle room for excuses about why work hasn’t been delivered as agreed.  When I asked him what’s influenced his conversation style, it’s his need for honesty. He talked about how being a public speaker has taught him to be more comfortable when receiving a compliment not just because it’s validating the other person’s opinion and it's the polite and gracious thing to do but also because he sees it as a gateway for a more useful, in-depth exchange - it invites further conversation and connection.  He believes that not only do experiences like this grow you but they also generate respect from others towards you. If you’re a new manager, you might enjoy listening to Thom’s counsel and his shared learnings as he’s risen in seniority When it comes to information security he points out that it’s a topic that’s not always well understood - it’s seen as a nice to have and an annoying part of the business that gets in the way of business. This view is changing, slowly. So it’s important that Thom can communicate the seriousness of security and have stakeholders view it as critical to the speed and resilience of the business. But that doesn’t mean the conversation can’t be fun. In talking about his best conversation and his worst conversation, Thom is a great storyteller. He speaks as things really are - he’s not looking to blame, he just names things as they are and is willing to accept responsibility for his part in a disagreement. And he’s very comfortable naming the feelings, emotions and states of mind as he takes us through work situations and significant conversations. To learn more about Thom, check him out on LinkedIn. Click here for more episodes of Better Conversations with Sehaam Cyrene.

As a systems engineer, scientist and entrepreneur who describes himself as a deep introvert, Dr Graham Oakes FBCS, FRSA has a deep passion and fascination for working through complex problems. He really enjoys it - he says he finds it exciting. I wonder if you can pick that up from the way he talks? His voice is gentle, his choice of words is careful and his energy is constant. If you’re an extrovert, you might need to slow yourself down to match his pace of expression. And perhaps it’s his capacity for listening that tunes him into what people say and drives him to create space and time for them to get their thoughts out on the table. Graham helps people think about challenging situations in ways that draw out the opportunities and possibilities - most recently in the energy sector. He was the founder and chief scientist at Upside Energy - a company built in response to a challenge prize run by Nesta, a global innovation foundation, in 2013. Upside has built a cloud service that uses algorithms and AI to coordinate large numbers of devices like home batteries, electric vehicles, heat pumps and back-up power supplies. The aim is to make it easier to get energy onto the grid and thereby increase the use of renewable energy. In conversations with Graham you start to understand just how chaotic and complex the energy sector is but he’s optimistic about the opportunities new technology presents to us. As well as traditional energy users and providers, there are new stakeholders joining the grid which includes local community groups and prosumers - people who both consume and produce products, basically owners of smart energy systems like solar PV arrays, home batteries, electric vehicles, and so on.  The best solutions aren’t always clear. In fact, often he finds his clients overwhelmed by the web of options. Graham uses his conversation style - listening, slowing down, and enquiry, to help them first understand the problem they have, and second, make choices and decisions about the best way forward. And the best way forward typically involves working out how to decarbonise the energy source in response to climate change, how to make access to energy easier and fairer, and how to take advantage of digital technologies. Given the complexity of the energy system, Graham’s work means he’s conversing with a huge range of people - government and policy makers, regulators, energy generation and supply companies, technology developers, network operators, local authorities, and property developers and facilities managers, as well as citizens like you and me, consumers, community energy groups, academics, data scientists, mathematicians, engineers, software developers, economists, financiers, and designers. He says that a key part of what he’s trying to do is to help society develop an energy system that works better for all these people - cleaner, more equitable, cost effective, and reliable for today’s generations and generations of the future. Graham has taken his deep knowledge and experience of the energy sector to help his clients across the UK and Europe do just that. We talked about what makes him successful in helping clients navigate their landscapes, what a good, joyful conversation looks like, what type of dynamic he rates as counterproductive and counter-collaborative, what has shaped his thinking about conversations, and he shares a delightful story about communicating across language and cultural barriers that perhaps you can relate to if your work takes you around the world. To learn more about Graham, check him out on LinkedIn. Click here for more episodes of Better Conversations with Sehaam Cyrene.

My guest today is Bettina Palazzo. She is an expert in business ethics and advises companies and non-profits on how to look after the leadership and cultural dimension of compliance. She is a big proponent of speak-up cultures and ethical leadership.  Living in Switzerland, Bettina also teaches ethics in business at various Swiss universities and, from what I know about her, she’s always bridging the gap between theory and practice. I’m really looking forward to this conversation and hearing Bettina’s point of view, certainly one of things I’ve picked up in conversation with her is her capacity to hold opposing thoughts in conversations… I will also be asking her about her best and worst conversation, do stick around for that, I promise you, it will be worth it. Click here for full show notes and more episodes of Better Conversations with Sehaam Cyrene.

My guest today is Jason Ring. Jason joined Global Shares in 2019. After spending a decade within hyper growth cyber security companies helping them build their global go to market strategies and achieve unicorn status.  Jason was brought on board to help drive the next stage of growth within Global Shares particularly in their SaaS business. Having worked in market disrupting pre-IPO start-ups across EMEA, NA and APJ Jason has built up extensive knowledge into the day to day challenges facing Start-ups, Founders and early stage companies as they grow and scale. Jason works directly with Founding teams of high growth start-ups, their legal advisors and their VC investors to make sure that the company ownership is tracked, employees have access to their share options and shareholders have full transparency into the value of their investment. Click here for full show notes and more episodes of Better Conversations with Sehaam Cyrene.

My guest today is Lorenzo Espinosa. He works in tech - he’s currently Director of Data Operations and Product at Chattermill, a London-based AI startup “disrupting the unified customer experience ‘analytics space’ — which is means they analyse the feedback from your customers to give you insights that help you improve the experience, service or product to your customer. Lorenzo has been innovating on products and platforms for companies like Amazon and American Express. He considers himself strategic in his thinking; he enjoys mentoring and we can also add, multicultural in his outlook. And from what I can tell so far, he’s pretty switched on when it comes to understanding people and motivating teams, which in my experience, tells me he’s got a high degree of comfort with being open and vulnerable. I love guests like this. He’s also an MBA graduate from London Business School. He’s Spanish and has lived, worked and studied in the US, and he is a half IRONMAN Finisher in Boulder Colorado and has run 2 world marathons, one in Chicago and one in Berlin. Let’s get inside his head. “Lorenzo” welcome Click here for full show notes and more episodes of Better Conversations with Sehaam Cyrene.

My guest is Steve Chapman. Steve is an artist, writer and speaker interested in creativity and the human condition and, from conversations to date, he has a certain comfort being in the space of not knowing. He speaks to organisations, over 80 to date, around the world on the subject of human creativity — he remits that he has been to help them nurture a culture of creative freedom. As an artist, he’s sold his work across five continents and exhibited alongside the likes of Pablo Picasso and David Shrigley. He’s also visiting faculty on a number of well-regarded organisational change and coaching MSc programmes where he teaches spontaneity, creativity and not knowing.  Hello Steve, so it seems that you are at your best when you’re not quite sure what you’re doing - for many listeners that would be a very uncomfortable place to be. “The way I love to work is to come alongside them, be curious with them and just to notice what are the subtle patterns of human interaction that if we experiment, disrupt and disturb something else might happen."  

My guest is Steve Gaskell a fellow coach, and author of ‘Business Shouldn’t be this Tough’ has a deep understanding of the difficulties leaders face today, he’s been helping leaders of businesses for some 18 years. Steve is a former Army Master Coach, British Army, he helps develop a “pig-headed approach to personal discipline, drive and ambition”. Steve and I have spoken previously and we connected on many levels, we speak the same language, so that always makes it feel like we’ve known each other a long time.  “In conversations it is probably one of the most difficult things sometimes to define, what goes to make a really good conversation. I think in some instances if you out with your friends it is the one who can talk the most and you know, have people recognise and woo what it is your saying, agree with you, and yet there are other conversations where you don't get a word in edgeways, so for me I think the really best conversations that I as a coach are interestingly those that I don't do a lot of talking. I am in a position to listen more deeply.“” He’s doing some fascinating work with people who’ve been in a life of service and are transitioning into a new career and we’ll be talking about that a little later in the conversation.

My guest today is Ian Moyse. Ian is the EMEA Sales Director for Natterbox.  He has sat on the boards for several industry bodies; FAST (Federation Against Software Theft), CIF (Cloud Industry Forum) and Eurocloud and as non-exec advisor to numerous other organisations. He got awarded the accolade of BESMA UK Sales Director of the year and in 2019 he listed in the top 50 Sales Keynote speakers by Top Sales World.  Ian is also a social influencer for a growing number of leading global technology brands. “Bad things happen. It doesn’t matter how good you are — as a business, as individuals. Mistakes happen. Things fall through the cracks in the best of companies, with the highest net promoter scores on the planet. It happens. It’s how you deal with it and my advice is deal with it in a human way, in a conversation up front, not electronically, where you’re hiding behind something because that does more damage than facing up to it. Do not be afraid of it.” Click here for full show notes and more episodes of Better Conversations with Sehaam Cyrene.

My guest is Amali de Alwis.  Amali is responsible for Microsoft’s strategic and commercial direction across Microsoft’s startup and scale-up activities in the UK. Prior to this she was CEO of Code First: Girls - a multi award-winning training company focused on increasing diversity in tech. “It’s never a fait-accomplis… you never get a badge saying you’ve reached your maximum level of good communication. Different things are needed at different times, you need to wear different hats for different conversations… just making sure you give yourself that time to self-reflect when things either do go well or they don’t go well, what are the kinds of things that could have happened differently.” She was a founding member at Tech Talent Charter, was named the ‘Most Influential Women in UK Technology’ and was awarded an MBE in 2019 for services to diversity and training in the technology industry. She is a board Member at the Raspberry PI Foundation, Ada, National College for Digital Skills; and D&I Board at the Institute of Coding. Click here for full show notes and more episodes of Better Conversations with Sehaam Cyrene.