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The Jim’s Podcast is hosted by Joel Kleber, Chief Marketing Officer of the Jim’s Group.
Each week, I sit down with the people who make Jim’s what it is. Franchisees, franchisors, and Jim himself. We talk honestly about what it’s really like to build a business inside the Jim’s system. The wins, the surprises, the lessons learned the hard way, and the advice Jim has been sharing with business owners for decades.
If you’re researching a Jim’s franchise, these conversations are essential listening.
You will also find them valuable if you're looking to start a business or franchise.
Each week, I sit down with the people who make Jim’s what it is. Franchisees, franchisors, and Jim himself. We talk honestly about what it’s really like to build a business inside the Jim’s system. The wins, the surprises, the lessons learned the hard way, and the advice Jim has been sharing with business owners for decades.
If you’re researching a Jim’s franchise, these conversations are essential listening.
You will also find them valuable if you're looking to start a business or franchise.
383 Episodes
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On this episode of the Jim’s Podcast, we interview Jason Jaap from Jim’s Scratch and Dent.Jason clears up the long-running “supermarket” myth and takes us right back to 1990, when he bought a Jim’s Mowing franchise at 22 years old. From there, it’s a proper Jim’s story. Master franchise days, building support systems, launching new divisions, and then heading to the UK before coming back to Australia and eventually building a scratch and dent business that grew big enough to sell to private equity.We also get into what Jim’s Scratch and Dent looks like today. Mobile repairs in customers’ driveways, what the work actually involves, the type of people they’re looking for, training, support, and what franchisees can realistically earn (including the “good week” numbers). Jason also explains the fees, the territory setup, and the new membership program “Jim’s Scratch and Dent Protect” designed for new car owners.If you’ve ever wondered how this division works, or you’re a qualified spray painter thinking about running your own business, this one’s worth a listen.
Ben is the first Jim’s Electrical franchisee based on the Gold Coast, and his first 90 days went fast. In month one he received 40 leads, then 69, then 74. No warm-up period. Just straight into it.In this episode, Ben shares what it was like leaving employment, going through training, and having leads come in from day one. We talk about the type of electrical work he’s doing, how customer service drives reviews and referrals, and why calling leads immediately makes such a big difference.We also clear up one of the biggest myths online. Jim’s does not take 20% of every job. Ben explains how the fees actually work and why having the backing of the brand reduced stress for him and his family.If you’re an electrician thinking about going out on your own, this is a real look at the first three months. No hype.
Why does being a woman actually make Laura Vella a better building inspector?In this episode, I sit down with Laura Vella, an accredited certifier and Jim’s Building Inspections franchisee, to talk about life on site in a male dominated industry and why her perspective has become a real advantage for buyers.Laura shares her journey from government and high end residential certification into franchising, what burnout taught her, and how communication, empathy, and attention to detail often matter more than people realise when buying property.We cover what buyers regularly miss during inspections, why the industry is largely unregulated, and the red flags to watch for when choosing an inspector. We also dive into pool safety compliance, common defects in houses and apartments, and why clear, plain English conversations after the report are just as important as the report itself.This is an honest conversation about property, professionalism, and why diversity in building inspections isn’t a weakness. It’s a strength.If you’re buying property or want to understand what a quality inspection really looks like, this episode is worth your time.Learn more about Jim’s Building Inspections at jims.net or call 131 546.
Paul is the Divisional Franchisor for Jim's Diggers, and in this interview, he shares a lot of detailed information about how the division works, services plus a lot more about the Jim's Diggers system. A great listen or watch for anyone interested in joining the Jim's Diggers franchise. You might even be able to buy a Porsche!
In this episode of the Jim’s Podcast, we chat with Peter, National Franchisee of the Year for Jim’s Building Inspections across Australia and New Zealand.Peter shares his journey from award-winning builder to franchise owner, what pushed him to step away from construction, and how he built a high-quality inspection business focused on integrity, education, and long-term outcomes for clients.We discuss:The mindset shift from builder to inspectorWhy quality inspections matter more than everApartment and strata risks most buyers overlookStaged inspections, expert witness reports, and dispute preventionWhat success inside the Jim’s franchise system really looks likeWhether you’re buying property, building a home, or curious about life inside a national franchise, this episode offers practical insights from someone who’s seen the industry from every angle.
Meet Andreas, who is a star Jim's Building Inspections franchisee from Iceland originally. He shares a load of great knowledge in this interview, and it's a must listen for anyone into property.
Meet Daniel from Jim's Bookkeeping, who shares a very honest insight into owning a Jim's franchise and how he has built his team already on the back of the Jim's leads.
Nathan is six months into his Jim’s Mowing journey and spring has been absolute chaos (in the best way). In this check-in episode of the Jim’s Podcast, he shares what business really looks like once the busy season hits: managing days with up to 12 leads, staying organised with quoting and scheduling, and avoiding burnout while the diary fills fast.He also breaks down the numbers so far — 130+ jobs paged, around 110 converted, and 35–40 regular customers — plus the surprising impact of consistent social media (especially timelapse videos) and word of mouth.We cover:Handling the spring rush and keeping customers updatedHow he quotes, groups jobs by suburbs, and manages his diaryThe real value of brand, systems, and franchise supportFirst casual hire and plans to grow to multiple trailersWhy the biggest win isn’t just money — it’s freedom and happiness
In this episode of the Jim’s Podcast, we hear from a Jim’s Cleaning franchisee who’s grown his business to 22 staff, expanded into additional services, and built a strong reputation for quality and customer service.He shares his journey from a corporate banking career to hands-on business ownership, the challenges of the early days, and the systems he uses to maintain standards as the business grows — from audits and staff training to hiring strategies that work.A practical, honest conversation about leadership, growth, and what it really takes to build a sustainable Jim’s business.
Michael expected a slow start when he joined Jim’s Mowing — especially heading into winter. Instead, his schedule filled faster than he imagined.In this episode of the More Than Just Mowing podcast, Michael shares his first two months as a Jim’s Mowing franchisee in Canberra. He talks about starting out, learning to quote, responding quickly to leads, and how following the Jim’s system helped him build a full diary early on.A practical, honest look at what new franchisees can expect when they back the process and focus on great customer service.
In this episode, Sharon sits down with three brand-new Jim’s Dog Wash franchisees to unpack the real story behind joining the division. No scripts, no polish. Just honest conversations about why they chose Jim’s, what training was actually like, and how it feels to step out of a job and into business ownership.You’ll hear about trailer training, grooming big dogs in tight spaces, learning the systems, dealing with early nerves, and the surprising moments that made everything click. They talk openly about money, support, meeting Jim himself, and the emotional side of working with dogs every day.If you’ve ever wondered whether a dog wash franchise is right for you, or what it’s really like behind the scenes at Jim’s . This is the episode to listen to.What we cover:• Why these franchisees chose Jim’s Dog Wash• The truth about training . and what surprised them• How the support system actually works• The shift from paycheques to running your own business• Trailer life, grooming challenges, and customer stories• Whether anyone can do this . even without grooming experience• Real talk about money, confidence, and backing yourselfA great episode if you’re exploring franchising, love dogs, or just want a clearer picture of what it looks like to start a grooming business with real support behind you.To learn more about Jim’s Dog Wash or book a day on the road, call 131 546.
Jim was interviewed by Jay Westbury, the CEO of the FCA, about what he would do to fix franchising in Australia.
#ASKJIM Facebook Live Q & A replay with Jim's Group CEO, Jim Penman and CMO, Joel Kleber.
Meet Zach from Jim's Laundry Services, who has a great story about his Jim's journey and how he runs his business.He shares how he has built his business, the reality of the Jim's system, and how you can do it as well.
#ASKJIM November 2025 with Jim Penman and Joel Kleber
Meet Shayne, who had a very successful building business for a very long-time before deciding he wanted a change and not the stress that comes with running a large business. Shayne bought a Jim's Building Inspections franchise and shares what that has been like for him and also how we can help customers a lot of money when it comes to buying their dream home.
Meet Brandon from Jim's Bathrooms and Resurfacing in Tasmania, He shares his journey and some important information for customers to consider when it comes to renovating in your home.
Meet Naldo from Jim's Mowing New Zealand who shares how he managed to build his Jim's Mowing business from scratch at the start of winter!
At 21, Skagen ditched a law-track career, joined Jim’s Window & Pressure Cleaning, and pulled $30K in his first month. At 23, he’s led an eight-person team to a $90K month, become Queensland franchisor, and built a referral machine with $50 neighbor offers and pay-for-performance hiring. We bust myths on Jim’s fees, talk systems that save your sanity, and show how to scale without losing your weekends.
The Jim’s family just got bigger! In this special episode of The Jim’s Group Podcast, we’re announcing the launch of Jim’s Legal — a brand-new division dedicated to providing trusted, affordable legal services for franchisees and small business owners across Australia.Hear from the team behind Jim’s Legal as they share how it came to life, what it means for the Jim’s community, and how it’s making professional legal advice more accessible than ever.Learn more at jimslegal.com.au
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