Never Mind the Pain Points

In this conversation, Clarasys consultant Ellen Brownings sits down with Informa’s Head of Workplace Colleague Experience, Sheena Vadher, to unpack how Informa has transformed offices across London, Dubai, Istanbul, Singapore and Mumbai into truly people‑first spaces. Rather than treating office moves as a purely logistical, “bricks and mortar” exercise, Informa and Clarasys focused on the colleague experience from day one – involving people early, listening to their concerns, and designing spaces and technology around how they really work. From flexible “orbits” and collaboration zones to escape pods and tech‑enabled meeting rooms that “just work”, the programme set out to create workplaces that are both human‑led and technology‑enabled. Ellen and Sheena explore how they navigated cultural nuances across global locations, brought multiple internal teams and rep groups together, and measured impact with standout results – including 94% of colleagues feeling move‑ready and 100% feeling tech‑ready on day one in Dubai and Istanbul. They also share practical tips for anyone planning an office move or wider workplace transformation, and reflect on what it takes to build a partnership that feels like one team working towards a shared goal. To watch this podcast, or read the transcript, visit our website: https://clarasys.com/insights/thinking/podcast/how-informa-delivered-people-first-office-moves

In this episode of Clarasys podcast, Head of People and Change, Sophie Brazell-Ng sits down with Tom Hart, Customer Lifecycle and Subscriptions lead, to explore what’s really happening in the world of media and entertainment subscriptions in 2026. From the promise of all-you-can-watch streaming to today’s reality of platform overload, rising consumer frustration and fragmented viewing experiences, they unpack why the subscription economy increasingly feels chaotic for both audiences and providers. Together, they discuss how changing customer expectations are pushing streaming services towards more flexible, usage-based models, and why the battle for attention is no longer just about content libraries, but about curation, convenience and value. The conversation also examines the growing role of personalisation, advertising and customer data in shaping what people watch, what they buy and how platforms monetise engagement. Looking ahead, Sophie and Tom explore what AI could mean for the future of subscriptions, from smarter discovery and content recommendations to AI agents that may eventually help consumers manage services, spending and access across multiple platforms. It’s a wide-ranging discussion on streaming, subscriptions and customer experience, with practical insight into where the market may be heading next. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/streams-screens-and-subscriptions-whos-really-winning-in-the-world-of-entertainment-media-podcast

In this episode of Clarasys podcast, Principal Consultant and AI Lead Sarah Rigby sits down with Mahbub Gani, Principal Data Scientist at Sage, to explore how one of the world’s leading software companies is harnessing AI to drive business value, transform customer experience, and stay ahead in a rapidly evolving landscape. From Sage’s journey with classical machine learning to the latest advances in generative and agentic AI, Mahbub shares practical lessons on cutting through the hype, designing for scale, and building a culture that embraces change. Discover how Sage balances experimentation with robust delivery, manages the surprises that come with innovation, and ensures high adoption rates across teams. You’ll also hear candid advice for organisations at the start of their AI journey, including why slowing down and thoughtful strategy matter more than ever. Whether you’re curious about the business impact of AI, looking for tips on driving adoption, or want to understand the future of agentic AI, this episode is packed with actionable insights and honest reflections from the front lines of enterprise AI. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/ai-in-action-practical-lessons-on-adoption-and-opportunity-from-sage

In this episode of Nevermind The Pain Points, we dive into the complexities and challenges organisations face during post-merger and acquisition (M&A) transformations.  Host and Clarasys Subscription and Customer Experience Practice Lead Tom Carpenter is joined by Rebecca Clark of Sojourn Solutions, a marketing operations consultancy, and Moray Busch, who heads the M&A practice at Clarasys, to explore how to successfully navigate integration.  The discussion focuses on the need for early preparation, including setting a clear vision and involving on-the-ground teams from the start, as well as the importance of establishing clear decision-making authority and governance to operationalise the program. They outline the critical roles for an effective integration team, including C-suite sponsorship, SMEs, and a product ownership function to manage technology and business tension. Ultimately, they argue that M&A is an opportunity for transformative change, advocating for using Customer Experience (CX) to resolve internal conflicts and urging companies to adopt a 'greenfield' architectural mindset over simply performing a transactional 'find-and-replace' integration.  Packed with practical advice on people, process, and technology, this episode is a must-listen for anyone involved in an M&A transformation program.  Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/navigating-post-merger-integration-challenges-and-opportunities

In this episode of Game Changers, we dive into the intricacies of sustainable supply chain transformation and the crucial role of change management in this process. Hosted by Sophie Brazell-Ng, this insightful discussion features sustainability expert Matt Morton, who shares his knowledge on how businesses can adopt sustainable practices within their supply chains. Matt defines key concepts such as sustainable supply chains and ESG (Environmental, Social, and Governance), providing a clear understanding of these important frameworks. They explore a practical example in the fashion industry, illustrating how a traditional supply chain can be reimagined to be more sustainable. Throughout the episode, Sophie and Matt highlight the importance of aligning change management principles with sustainability goals to ensure effective implementation and stakeholder engagement. They address common challenges, including change fatigue, and offer strategies for leveraging stakeholder engagement to foster a collaborative approach towards sustainability. Listeners will gain valuable insights into the future of sustainable supply chains, learning how businesses can not only comply with legislation but also drive meaningful change that benefits both the planet and their bottom line. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/sustainable-supply-chain-practices-and-change-management-integration