Future of UX | Your Design, Tech and User Experience Podcast | AI Design

AI agents now shop, book and file claims for people. Two new Nielsen Norman Group articles ask what that means for UX: should we drop the word user, and why do the new AI development playbooks from Anthropic, Google and OpenAI give UX no stage and no approval gate? In part two of a three part series on UX in the agent era, I follow a designer on an insurance claims app, untangle the three meanings of AX, and share three things to push for in your team on Monday.⚡️ Free AI Portfolio Workbook: → ⁠⁠Grab it hereAI for Designers: 5-week Bootcamp 💻 next cohort in January → ⁠Sign up for the waiting list⁠ 💌 Newsletter → ⁠Free Weekly UX insights and updates: UX Newsletter⁠ ResourcesNN/g, "Experience Design: Dropping the 'User' from 'User Experience'" (Raluca Budiu, 30 Oct 2026): https://www.nngroup.com/articles/ux-vs-experience-design/NN/g, "The Role of UX in Agentic Software Factories" (Tanner Kohler, 30 Oct 2026): https://www.nngroup.com/articles/ux-agentic-software-factories/Mathias Biilmann, "Introducing AX: Why Agent Experience Matters" (28 Jan 2025): https://biilmann.blog/articles/introducing-ax/John Maeda, "Design in Tech Report 2026: From UX to AX" (SXSW, 18 Mar 2026): https://johnmaeda.medium.com/design-in-tech-report-2026-from-ux-to-ax-f9d83164f4d2Jamie Dimon on outside AI agents at JPMorgan (PYMNTS): https://www.pymnts.com/?p=4312577Fortune on Dimon and outside agents (15 Oct 2026): https://fortune.com/2026/10/15/jamie-dimon-ai-agents-meta-muse-jpmorgan/AI for Designers waitlist: https://ai-for-designers.com/bootcamp#waitlistPart 1, #175 AI Made Designers Faster. So Why Aren't We Happier?: https://podcasts.apple.com/us/podcast/175-ai-made-designers-faster-so-why-arent-we-happier/id1480706373?i=1000800040226Spotify: https://open.spotify.com/show/7s2Cy6IIimjxE4zVES9wWsApple Podcasts: https://podcasts.apple.com/us/podcast/future-of-ux-your-design-tech-and-user/id1480706373Follow the Future of UX: 🎨 Linkedin: ⁠⁠Future of UX Podcast⁠⁠ 📸Instagram: ⁠⁠Future of UX Podcast⁠⁠ 🍏 Apple Podcast: ⁠⁠Future of UX⁠⁠ 💚 Spotify: ⁠⁠Future of UX⁠⁠ Find Patricia on Socials 📸⁠⁠Instagram @ux.patricia⁠⁠ 🎨 ⁠⁠Linkedin Patricia Reiners⁠⁠ 🐦 ⁠⁠Twitter @ux_Patricia⁠⁠ 🎥 ⁠⁠Youtube⁠

Nielsen Norman Group asked 521 UX practitioners how AI is changing their work. They rated AI 4.2 out of 5 for making tasks faster, but only 3.57 for how they feel about it, and 69% of comments were negative. In part one of a three part series on UX in the agent era, I follow the saved time to the four places it leaks out, look at why designers feel much less job secure than PMs, and share three things to do on Monday. Plus: the Case Study Engine, for making your decisions visible.🚀 Case Study Engine course: opens Friday,November 06 → ⁠Join the Case Study Engine waitlistResources and linksCase Study Engine: https://ai-for-designers.com/casestudyengine/NN/g, "AI in UX: Work Is Faster, But Practitioners Have Mixed Feelings," Rosala and Banawa, 23 Oct 2026:  https://www.nngroup.com/articles/ai-in-ux-survey-26/Dayforce, 17th Annual Pulse of Talent, “Fast now, fragile later”: ⁠https://www.dayforce.com/resources/17th-annual-pulse-of-talent-workforce-fragility⁠“Does AI Save Time on Product Design? A Randomized Controlled Experiment of AI Prompt-to-Design Workflows” (Stewart, Anise, Hogan and Griffin, Sep 2026): https://arxiv.org/abs/2609.26725AI for Designers: 5-week Bootcamp 💻 next cohort in January → ⁠Sign up for the waiting list⁠ 💌 Newsletter → ⁠Free Weekly UX insights and updates: UX Newsletter⁠ Follow the Future of UX: 🎨 Linkedin: ⁠Future of UX Podcast⁠ 📸Instagram: ⁠Future of UX Podcast⁠ 🍏 Apple Podcast: ⁠Future of UX⁠ 💚 Spotify: ⁠Future of UX⁠ Find Patricia on Socials 📸⁠Instagram @ux.patricia⁠ 🎨 ⁠Linkedin Patricia Reiners⁠ 🐦 ⁠Twitter @ux_Patricia⁠ 🎥 ⁠Youtube

🚀 Case Study Engine course: waitlist presale from Monday, 2 November → Join the Case Study Engine waitlistHiring managers decide in about five seconds what you do, how senior you are and whether you're relevant. In this episode I go through the real 2026 design job market data from Figma, NN/g and Academy, the eight portfolio red flags one recruiter uses to close your portfolio, how to show AI in a case study as judgment instead of a tool list, and why AI broke trust in portfolios and moved hiring into live sessions. I also share the Case Study Engine I built with Claude after a client asked for case studies I hadn't written up yet. You drop your project material into a folder, and it builds a tailored, honest case study for each application.AI for Designers: 5-week Bootcamp 💻 next cohort in January → Sign up for the waiting list 💌 Newsletter → Free Weekly UX insights and updates: UX Newsletter Follow the Future of UX: 🎨 Linkedin: Future of UX Podcast 📸Instagram: Future of UX Podcast 🍏 Apple Podcast: Future of UX 💚 Spotify: Future of UX Find Patricia on Socials 📸Instagram @ux.patricia 🎨 Linkedin Patricia Reiners 🐦 Twitter @ux_Patricia 🎥 Youtube

👉 Join the Case Study Engine waitlist: https://ai-for-designers.com/claudecodeportfolio-waitlistThe waitlist opens first on 9 November, gets the lowest price and an exclusive live Q&A call with me.A client asked me for my projects, and I had nothing written up. This quarterly starts right there.In this episode:Claude Motion, and why it isn’t really a video toolAgents and skills inside Figma, and why the most powerful part is a text fileCheaper Claude models (Opus 5.5, Sonnet 5.5, Haiku 5.5) and what that means for building your own toolsAutomation that keeps running in the backgroundDesign moving into Claude CodeThen what I built from that client moment, the Case Study Engine. You put everything about a project in once, and it builds an honest, visual case study for recruiters and clients. Plus what I learned in week three of the AI for Designers bootcamp, what didn’t go to plan, and where I think our job is heading.ResourcesClaude Motion and Claude Dashboards, what’s newFigma: The Figma Design Agent is hereFigma skills for agents on the canvasClaude model release timelineFree: The Case Study Structure guideAI for Designers: 5-week Bootcamp 💻 next cohort in January→ Sign up for the waiting list💌 Newsletter→ Free Weekly UX insights and updates: UX NewsletterFollow the Future of UX:🎨 Linkedin: Future of UX Podcast📸 Instagram: Future of UX Podcast🍏 Apple Podcast: Future of UX💚 Spotify: Future of UXFind Patricia on Socials📸 Instagram @ux.patricia🎨 Linkedin Patricia Reiners🐦 Twitter @ux_Patricia📝 My UX Design Blog🎥 Youtube

Meta's Muse is one of the best designed AI products of the year, and its little keychain, the Muse Charm, is coming by December. In this episode I look at what is inside the horse: hourly files on you and the people you mention, training switched on by default, a test with human callers, and an agent that couldn't explain what it had access to. Then I put Muse next to Meta's history of gifts first and terms later, from Onavo to the Ray-Ban glasses to our Instagram photos. I argue against myself, and I finish with three design decisions and three predictions on where consent goes once the screen disappears.Key learningsWhat Muse, Muse Spark and the Muse Charm actually areWhat TIME found in Muse's instructions, and why the people around you are in it tooThe gift first, terms later pattern across Meta's productsThree design decisions: defaults, visible memory, bystander consentWhere consent design is heading for us as designersResourcesTIME: Meta’s Muse AI Agent Is Building a Dossier On YouFast Company: Meta’s Muse is taking off. So are the privacy concernsDecrypt: Muse and the Messages disputeThe Next Web: Meta testing human callers behind Muse (Reuters)Webull: Hunterbrook discloses short positionTechRepublic: Muse Charm previewTechCrunch: Ray-Ban Meta privacy settings, April 2025Computing: Meta explores facial recognition for glasses (NYT)Campus Technology: OpenAI introduces DotsBGR: Amazon BeeNEW 👉 AI Case Study Engine Waitlist: Sign up hereBuild your Case study with AIAI for Designers: 5-week Bootcamp 💻 next cohort in January→ Sign up for the waiting list💌 Newsletter→ Free Weekly UX insights and updates: UX NewsletterFollow the Future of UX:🎨 Linkedin: Future of UX Podcast📸 Instagram: Future of UX Podcast🍏 Apple Podcast: Future of UX💚 Spotify: Future of UXFind Patricia on Socials📸 Instagram @ux.patricia🎨 Linkedin Patricia Reiners🐦 Twitter @ux_Patricia📝 My UX Design Blog🎥 Youtube