NARPM Radio

Nov. 4, 2026 In this new episode of NARPM® Radio, Pete Neubig sits down with Rob Whiting, Co-Founder and CEO of Boom, to talk about what’s really happening behind the scenes of rental applications. They cover why fraud is getting harder to detect as AI makes fake documents more convincing, why most underwriting criteria are too rigid to account for real-world nuance, and the fair housing implications behind the first-come-first-served debate. Rob also breaks down what separates a high-converting application funnel from one that’s bleeding prospects, and what property managers should really be asking screening vendors before signing a contract. It’s a practical look at where applications stall, where fraud hides, and how to think about speed and compliance at the same time.

Oct. 28, 2026 Pete sits down with a thirty-year property management veteran and 2018 NARPM Past President Brian Birdy, MPM RMP, for a conversation about what’s actually changed in the business and what hasn’t. From a three-ring binder rent roll to flyer boxes, five-vendor trade show floors, and now AI agents, he walks through every technology shift he’s lived through and lands on the same point each time: the job itself- marketing the home, maintaining it, and communicating with the owner- hasn’t moved. They get specific about how to bring new technology into a company without breaking what already works, how he decides which vendors actually earn his business, and why churn is the one number that never goes away no matter how much you scale.

Oct. 21, 2026 Every property manager comes home from a conference with a notebook full of ideas and good intentions, but most of those ideas never go anywhere. In this episode, host Pete Neubig sits down with Robert Dell’Osso, Co-Founder and CEO of Master Key Property Management, to break down a simple framework for getting real value out of conferences instead of walking away overwhelmed. They talk through identifying your top operational bottlenecks before you ever arrive, how to prioritize sessions and vendor conversations around those specific problems, why hallway and bar conversations often beat the breakout sessions, and how to bring ideas back to your team without triggering burnout or pushback. The conversation also digs into why door count still matters when PMs compare notes, and how timing your rollout around the conference calendar can turn a stack of notes into a built-out business over a few years.

Oct. 14, 2026 This episode of the NARPM® Radio podcast breaks down the sequence one property management business owner, Cameron Trope, Broker/Owner of Emerson Property Management, followed to step away from day-to-day operations without sacrificing service quality: build the systems first, then leave the field. The conversation traces how early process checklists that tried to cover every possible scenario actually became unusable, why bringing in outside implementation help made the difference, and how shifting tasks to lower-cost remote team members only worked once the underlying process was solid. It also covers the policy decisions that quietly maintain consistency at scale, why low churn tracks directly to clear expectations across the team, and why growth that breaks an old system is usually a healthy sign rather than a warning. Owners and investors will come away with a concrete picture of what actually has to be in place before you can run a business from anywhere.

Oct. 7, 2026 Two brothers took their property management company from zero doors to over 1,200 units in just six years and, along the way, built one of the most durable in-house maintenance operations in the industry. In this episode, Pete talks with the Shannon Property Management co-founders about how they split their maintenance team into three distinct roles: ticket technicians, 1099 make-ready crews, and independent estimators, and why keeping the estimator out of the make-ready team (with no "skin in the game") protects both pricing integrity and owner trust. They also get into utilization tracking, what it actually costs to bring maintenance in-house (insurance, trucks, inventory), the real financial risk of quitting two jobs to start from scratch, and what's driving their next move: spinning off a standalone AC repair company.