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© Murray Smith
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Take back control of your business and your life.
Join Murray Smith, graduate of the Massachusetts Institute of Technology (MIT) and Certified EOS Implementer™, as he explores how business owners have overcome their challenges by using the Entrepreneurial Operating System® (EOS). Conversations include the EOS implementation experience with Australian and Asia Pacific businesses, the life of an EOS implementer, business experts and free tools to enhance performance immediately.
Gripping Business Tales is produced by Grip 6 Pty. Ltd and does not represent EOS Worldwide.
Join Murray Smith, graduate of the Massachusetts Institute of Technology (MIT) and Certified EOS Implementer™, as he explores how business owners have overcome their challenges by using the Entrepreneurial Operating System® (EOS). Conversations include the EOS implementation experience with Australian and Asia Pacific businesses, the life of an EOS implementer, business experts and free tools to enhance performance immediately.
Gripping Business Tales is produced by Grip 6 Pty. Ltd and does not represent EOS Worldwide.
44 Episodes
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Neil Smith has a long history working with animals. His professional career began in the Queensland Police Service as a dog handler. Through many years of operational policing Neil developed deep skills in working with animals and understanding people. While in the police service Neil began helping dog owners with training programs. This grew into a business so large he left the police service to concentrate on his new venture.As his business grew Neil saw further opportunities in the provision of pet products online. Capitalising on this opportunity, Neil developed his business into offering a large range of pet products across four websites in Australia and New Zealand, including Bark Control and Ready Pet Go.In this episode Neil discusses his approach to business, the importance of thinking through decisions, trusting your instincts and when to focus on improving the structure of your business for further growth and to weather the many storms of the sea of business. To learn more about Ready Pet Go click here. To learn more about Bark Control click here.To learn more about EOS (Entrepreneurial Operating System) click here.
Daniel Williams is the founder of several successful businesses and Certified EOS Implementer. Yet few know of the struggle he has had for most of his life with managing his mental health. There have been some difficult times for Daniel as he has progressed through his life and some amazing breakthroughs.
In this episode Daniel opens up about how he navigates his personal journey, his conversations with leadership teams in his EOS practice and the commencement of his latest venture, Without Fear.
Without Fear is a clothing label that exists to inspire others to live without the fear of seeking help with their mental health. It all starts with a conversation, like this one on Gripping Business Tales.
Your can learn more about Without Fear - here .
You can learn more about Beyond Blue - here .
Note: This is the last episode for 2022. New episodes of Gripping Business Tales will launch in early 2023.
Sammi Jaeger is a co-founder of Independent Executives, a company designed to the meet the needs of businesses running on EOS (Entrepreneurial Operating System) and having difficulty filling their integrator talent gap.
Finding the right person for the integrator seat in a business can be difficult. Mark C. Winters, the co-author of Rocket Fuel, describes the integrator as 'unique' and 'harmoniously integrates the major functions of the business, run the organisation, and manage the day-to day issues that arise. The integrator is the glue that holds the people, processes, systems, priorities, and strategy of the company together.'
Sammi has been an integrator in a number of EOS run businesses and has brought her knowledge and skill to assist in the establishment of Independent Executives. In this episodes she explains what the gap she was seeing was, what pain businesses might be feeling and how this can be solved.
To learn more about Independent Executives, click here .
To take the Fast 50 assessment of your business, click here .
To learn more about EOS, click here .
Nathan Harding is the founder of Yo Media, a digital marketing agency operating across Australia.
Yo Media was founded after Nathan had spent a lot of time building his skills in Wesfarmers. Nathan then took the big leap and bought his own business, a newspaper, that had a significant revenue base. Unfortunately, Nathan bought this newspaper as advertising and information consumption was moving from print to electronic. While running his newspaper Nathan honed his skills in selling and marketing and what it means to hustle as he was sometimes making 50-100 cold calls to generate advertising revenues from his car!
Having the skill for marketing and technology, Nathan was asked to improve the on line advertising for a small business. What he did worked and then more people kept asking him to improve their business, and from here Yo Media was born.
In this episode Nathan reflects on the value of exposure to great leaders, listening and experimentation. He also talks about the value of building an 'engine' around marketing hard, selling to target market and providing a great customer experience. Finally, he talks about what affect EOS (Entrepreneurial Operating System) Implementation has had on his business.
To learn more about Yo Media click here
To learn more about EOS Implementation click here
Mirko Roettgers is the Integrator for Triggerfish, a Brisbane based technology company that helps enterprise clients maximise their customer experience platforms to better engage and market to both long standing and new customers.
Mirko has had quite a geographic and professional journey to get to his current role. Now firmly ensconced in the Australian way of life, in this episode, Mirko discusses his leadership experiences, how he engages his team and where his motivation is drawn from. Mirko also provides insights into the Entrepreneurial Operating System (EOS) and how it has shaped Triggerfish into the business it is today.
For more information about Triggerfish click here.
For more information about EOS click here.
Operating for more than 10 years and with extensive partnerships within the real estate industry throughout Australia and New Zealand, Smoke Alarm Testing Services (SATS) specialises in providing a compliance service to real estate agents and property managers.
Daniel Kramarzewski joined the business in its formative years. He helped build the business with the founder and developed a deep understand of what it takes to continually search for excellence. He was part of the leadership team when the business was bought by PieLAB Capital and has led the business since.
In this episode Daniel talks about his experiences of being in a business from, essentially, its beginning through to its purchase, how he and the team navigated that and how he developed when he took on the senior leadership role for SATS. Today, SATS is responsible for checking smoke alarms on over 100,000 properties every year both here in Australia and New Zealand.
Daniel also discusses what he thinks it takes for leaders to be and do their best for the people they lead and what it takes to build a great business, including the introduction of EOS, the Entrepreneurial Operating System.
More information about SATS can be found here .
More information about PieLAB Capital can be found here .
More about the implementation of EOS can be found here .
Desmond Russell is an experienced business leader. He has built businesses, been part of successful companies and worked for large enterprises such as Microsoft. Along the way Des has been able to gather an incredible amount of knowledge and how businesses, particularly those in vendor relationships, are missing opportunities by not organising themselves in a way to make themselves more attractive to their customers and their vendors.
In this episode Des describes the journey to Partner Elevate. The first step was creating a program within Microsoft to roll out EOS (Entrepreneurial Operating System) into partner businesses in Australia. Following the deployment of EOS into the Microsoft partner community Des saw an opportunity to support businesses further by unpacking what it takes to develop a more valuable vendor partnership. This has resulted in the establishment of Partner Elevate in which he has identified the three attributes of what makes a business a valued partner to a vendor.
Des also describes the difference he sees in the businesses running on EOS as opposed to those that don't and how businesses can address problems such as qualified lead generation, managing current customers and how to remain focussed on outcomes.
To learn more about Partner Elevate click here.
To learn more about EOS click here.
Gripping Business Tales is returning to your playlist. In the next series of interviews, you will hear from experts in the field of marketing, sales, people management and of course great leaders running their business on EOS, the Entrepreneurial Operating System. So, get ready for more great content to help you understand what EOS can do for you and insights that might just help you run a better business.
Brought to you by Murray Smith, Certified EOS Implementer.
Check out Murray's website at: www.eosworldwide.com/murray-smith
Setting 90 goals can really set you business on fire. It brings clarity and purpose to team effort in reaching the goals of the business. However, sometimes it is hard to break those goals down into daily tasks. In this episode best selling author of the 'Habit Switch', Romney Nelson, discusses why it can be difficult for people to develop good daily habits and what can be done to overcome the challenges of implementing new habits.
Romney discusses a resource available for you to use - 'The 90 Day Business Goal Tracker' that can help you break down your 90 day goals into daily actionable tasks. It is designed to be both a planner and reflective journal to help identify what is working well and what is stopping you from reaching your goals.
Romney co-authored 'The 90 Business Goal Tracker' with myself, MIT Graduate and Professional EOS Implementer.
You can purchase 'The 90 Day Business Goal Tracker' from Amazon. For Australian residents click here . For those outside of Australia click here .
To work with Romney or learn more about his other resources click here.
To learn more about the Entrepreneurial Operating System (EOS), how it can help your business and how it can work with the 'The 90 Day Business Goal Tracker' click here.
Alex Morrison is the founder of Integral Media. Alex believes that creating value and giving a great customer experience is built on relationships that last. Alex and the team at Integral Media look to work with businesses that share these values and need help in navigating the world of digital marketing.
As the business has grown Alex recognised for it to continue to grow it needed to rely on the team and not just him. Upon reading Traction, Alex and the leadership team at Integral Media began implementing EOS (Entrepreneurial Operating System). Through this process Alex has learnt to 'let go of the vine' and also built a team that can now work through challenges in a systematic way. Through this process the team can now move past identifying and discussing problems to solving them with speed.
To learn more about and work with Integral Media click here.
To learn more about EOS and issues solving click here.
Dane Meah's first business adventure was at aged 18 where he developed and sold digital information products from his home, via online stores. This experience gave Dane a taste for business and pursued a career in sales. After several years in the recruitment and pharmaceutical sectors, Dane relocated to Australia and entered the cybersecurity industry with an early cloud provider called MessageLabs.
In 2014, Dane identified a gap in the market in the way organisations were addressing security management and co-founded InfoTrust. InfoTrust are a specialised cybersecurity practice, that supports their clients to become secure and more productive. InfoTrust has evolved to develop deep expertise that combines internally developed products, professional services, managed services and third party technologies, across a range of cybersecurity domains.
In this episode Dane discusses the evolution of InfoTrust and the impact of the Entrepreneurial Operating System (EOS) has had on the business. Having graduated from his EOS implementer, the business continues to grow. He now has the opportunity to explore other opportunities and to live his 'EOS Life'.
To learn more about InfoTrust and to get in contact with them click here
To learn more about EOS and to get a grip on your business click here
Anuj Bhalla is the founder of serviceMob. serviceMob, is a US company with a mission to fix the many inefficiencies in how consumers access and interact with companies when they need customer service.
serviceMob began at the Massachusetts Institute of Technology, where it was accepted into the StartMIT accelerator, and a winner of the Funding Board Award from the MIT Sandbox Innovation Program. serviceMob's roots run deep in customer experience, with over 30 years of experience in customer analytics, customer experience strategy, and end to end consumer/brand strategy.
In this episode Anuj discusses the power of data and how, when used effectively, it can transform your business. He identifies looking for insights beyond traditional performance indicators and understand, through data, what is driving customer behaviour.
As data is one of the six key components to the Entrepreneurial Operating System (EOS), this episode is full of great tips to improve your data sources and how to use them more effectively.
To get in touch and learn more about data with Anuj email him at anuj@servicemob.com
To learn more about or work with serviceMob please click here
To learn more about EOS and the data component please click here
Troy Adams is the founder of Techpath, a Brisbane based IT company specialising in managed services, internet provision and cybersecurity.
Techpath was born from Troy's love of all things IT in his teenage years and he turned his passion into a business. Some 25 years later he is leading a team of 50 people as they make other business owners lives easier by addressing their IT issues.
Troy provides some great insight into the journey from building the business, the team around him and how he has navigated the scaling of Techpath. Troy gives some great insights into sales, letting go of technical skill and replacing it with leadership and the effect that the , Entrepreneurial Operating System (EOS) has had on his business.
To learn more or to get in touch with Techpath please click here, or call them on 1300 033 300
To learn more about the Entrepreneurial Operating System (EOS) click here.
As the founder of West Island Digital Trudy Rankins's passion is helping others find the technology solutions that best fit their business and create the functionality a business needs. Having lived and worked in the US, Hong Kong, New Zealand and Australia, Trudy has an incredible appreciation for how valuable technology is and its effectiveness in breaking down borders and barriers.
West Island Digital delivers their unique 'Online Business Liftoff' program to people in communities that need to regain their own identity, confidence and see possibilities for their future that they previously couldn't.
West Island Digital are using the Entrepreneurial Operating System (EOS) to help them scale the business in order to reach as many people as possible and help them achieve their potential.
To learn more about West Island Digital please click here.
To learn more about the 'Online Business Liftoff' program click here and don't forget to subscribe to their YouTube Channel for great tools to help you start or enhance your online business here.
To learn more about the Entrepreneurial Operating System click here.
Karl Pisor started his first business at the age of 27, an Internet design shop in Tokyo.
He loved the freedom of the entrepreneurial life, but the pace was exhausting. From managing employees and cashflow to marketing the company and hustling for new business, each day brought a new set of problems.
Then, just two years in, he lost everything when the internet bubble of 2000 burst. It was a jarring defeat. Successful entrepreneurship clearly required more than just passion. He resolved to get better.
After an MBA at the University of California, Berkeley, he returned to Japan, where he spent the next 15 years as an independent management consultant, delivering solutions in IT infrastructure, sales, marketing, and software development. But something was missing. The traditional consulting approach seemed to only address surface issues, and wasn’t helping his clients move forward in a lasting way.
That’s when he discovered EOS®. The EOS tools and process integrated everything Karl had learned about running a successful business into one coherent philosophy and system. In 2018, he became Japan’s first Professional EOS Implementer™.
Today, Karl lives the EOS Life® by helping business leaders throughout Japan, East Asia, and Australia.
To work with Karl contact him here
To learn more about EOS click here
Co-founded by Tom Moulton, Hotel Linen Services was established to address a need in Melbourne’s hotel and accommodation market for a better alternative when it came to linen providers. Hotel owners and operators were tired of stained, grey sheets, orders being delivered late, sometimes incomplete and no one to talk to when help was required.
Hotel Linen Services has faced, and beaten, some significant challenges in the delivery of first class linen services, such as being a new entry to a market where the barriers to entry are high both in terms of assets and competition. Tom, along with his co-founders, have taken a new approach to servicing this market and even with the hospitality industry in very difficult times managed to gain a foot hole and grow their market presence.
In this episode Tom explains the journey from starting the business, his passion for solving problems with great customer service and how EOS (the Entrepreneurial Operating System) is helping Hotel Linen Services capitalise on their incredible start to becoming a commercial laundry powerhouse.
To find out more about Hotel Linen Services click here
To find out more about how EOS can help your business click here or email me at murray@grip6.com.au
Having lived in India, Kenya, Zimbabwe and now New Zealand Vijay has experienced business from a number of different angles. Yet Vijay knows there are timeless concepts and principles that can be applied to making a great business no matter where you start it.
In this episode Vijay describes his journey to becoming a Professional EOS Implementer and how he is driven to work out how he can add the most value to other businesses across New Zealand. He offers insights into some of his best business failures and what business owners should pay attention to, even when the revenue is high and you don't have a care in the world.
Vijay stresses the value of accountability and the clarity it gives teams to deliver results. To find out more about accountability you can read the article - 'Who is holding the ball? - A key question for any entrepreneur wanting to improve their business' here.
To learn more or get in contact with Vijay click here.
To learn more about the Entrepreneurial Operating System (EOS) click here.
Justine Parsons is the founder of YourVA, a company that supplies administrative, marketing, event management and graphic design support to entrepreneurs and growing businesses around the world.
Justine started the business over 20 years ago and has been through both the highs and lows of running a business. From dealing with burn out to then letting go of business decisions to others and finding the level of service to her clients increased. Justine now finds she doesn't have to feel guilty about taking time off to enjoy other aspects of her life and continues to scale her business.
Justine describes what EOS has brought to her business and how it has helped her visualise what is possible.
For more information on YourVA go to www.yourva.co.nz
For more information on EOS (Entrepreneurial Operating System) go to my website www.grip6.com.au
Colin Cuthbert is the Managing Director of Ayers Group, a business focussed on providing excellent service in contractor management and payroll services. Established over 20 years ago Ayers group has seen significant business growth under Colin's leadership.
In this episode hear Colin explain how he entered the business long after it was established and what value he could bring to the business. Colin opens up on the issue of getting stuck under the bonnet of the business and being a bottleneck to his staff getting things done. He displays incredible vulnerability in disclosing he didn't even know he was the bottleneck until he started Ayers journey with the Entrepreneurial Operating System (EOS).
Colin discusses the value of structure and discipline in a business and what happens when it falls away.
Now with EOS in place Ayers group culture and performance continues to meet the challenges of global pandemics and continual growth.
To get in touch with Colin and the Ayers Group, click here to go their website
To learn more about EOS click here to go to the Grip6 website or email me at murray@grip6.com.au to book a free meeting to discuss EOS and how it can help your business.
Driving cash flow in any business is crucial to remain viable. One of the most simple and effective tools you can use to do this is - The 8 Cash Flow Drivers - which is part of the Entrepreneurial Operating System (EOS).
In this episode leading accountancy and financial planning specialist Damien Butler discusses this tool with me and takes us on a journey of how businesses should be looking past pricing, understanding other areas of the operation to improve cash flow and deliver real results to the business.
To find out more about Damien and his team or work with him to improve your business click here.
You can also telephone Damien directly on 0412 587 812
To learn more about The 8 Cash Flow drivers contact me via email at murray@grip6.com.au or check out my website here.
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