Leaders In Payments

Unlock the secrets of protecting your company's bottom line with Rich Schalabba, the CEO of Payment Integrity Partners, as we dissect the crucial yet frequently ignored issue of financial leaks in the retail world. In our conversation, Rich peels back the layers of the payment landscape, revealing how his firm's cutting-edge technology and rigorous methods meticulously sift through mountains of transaction data to recover lost revenue for retailers. It's a masterclass in securing the financial fortitude of large organizations, ensuring that every penny is rightfully placed.  Learn how Payment Integrity Partners is changing the game in the recovery audit industry, boasting a distinctive blend of deep client connections, bespoke audits, and proprietary technology that outmatches the competition. Rich divulges how their rapid audit process is not merely about reclaiming funds but is a strategic move towards fortifying future financial practices. Rich also shares his professional journey and the passion that led him to found Payment Integrity Partners. His personal narrative is one of entrepreneurial spirit and dedication to excellence in service, a testament to the company's success and the value they provide to their clients.

The digital transformation of community banks is not just a buzzword; it's a vital pivot towards sustaining relevance and competitive edge in an increasingly tech-centric financial world. The latest episode of the Leaders in Payments podcast, featuring Carey Ransom, Managing Director of BankTech Ventures, provides a deep dive into this transformation. BankTech Ventures stands out by directly involving bankers in the investment process, ensuring the solutions not only fit the banks' needs but also resonate with the communities they serve. The organization acts as an R&D arm, navigating through the plethora of available fintech options to guide community banks toward top-tier, strategic solutions. This careful selection is driven by a dual focus on cost reduction and revenue enhancement, targeting both customer-facing and internal processes.The episode is a must-listen for anyone in the banking or fintech industries, as well as for those interested in how technology reshapes traditional business models. With a comprehensive examination of the state of community banking and the strategic use of technology, the podcast stands as a testament to the transformative power of fintech and the enduring spirit of community banking.

Ever wondered how a leader in the payment processing world thinks and innovates? Zach Martinez, the CEO of PAYARC, joins us to peel back the curtain on the intricate workings of digital transactions and customer relations. With a blend of Philadelphia grit and global savvy, Zach takes us through his formative years, from Boston University to the vibrant streets of Madrid, before steering PAYARC to $5 billion in annual merchant volume. He passionately discusses the bedrock of their success: a commitment to humanizing customer service in an industry where automated responses have become the norm, and how their new payment facilitator product is set to redefine the market.Beyond the technical aspects of payment processing, Zach shares his commitment to a philosophy known as extreme ownership, inspired by former Navy SEAL Jocko Willink. This philosophy, according to Zach, is the cultural bedrock that has allowed PAYARC to cultivate resilience and accountability at every level of the organization. By championing a mindset that encourages employees to embrace and learn from failure, Zach fosters an environment of continuous improvement and leadership development.

Embark on a journey through the intricate world of financial compliance with Natasha Vernier, the Co-Founder and CEO of Cable, as she joins me, Greg Myers, on the Leaders in Payments podcast. Natasha takes center stage, weaving the story of Cable's inception and its mission to equip compliance officers with a robust platform for pinpointing regulatory slips and control failures. The company's unique SaaS model is not only redefining compliance monitoring but is also scaling to serve a variety of financial institutions, big and small. Together, we discuss Natasha's impressive transformation from finance to the forefront of the fintech revolution. We also uncover the origins of Cable's distinctive name and its pivotal role in crafting agile, compliant financial services.  As we progress through the episode, the focus shifts to the transformative power of automation in compliance testing within the banking sector. Natasha likens automated banking controls to the essential dashboard alerts in a car, pointing out the need for similar advancements in financial services. The dialogue explores the intriguing concept of the 'bank of Taylor Swift,' suggesting a future where financial services are woven into consumer platforms that people already use and love, further emphasizing the role of technology in appealing to the tech-savvy Gen Z demographic.

Unlock the future of transactions as you ride along with Tom Nipper, Global Head of Energy and Mobility at JP Morgan Payments and Markus Kuhnt, Co-Founder and Chief Technologist of Starfish, two titans in the realm of mobility and in-vehicle payments. They don't just predict the next wave of consumer convenience, they're creating it. Our conversation weaves through the intricate network of digital payment technologies that are transforming your car into an extension of your wallet. Imagine breezing through transaction points as if they were green lights, thanks to the innovative partnership between JP Morgan Payments and Starfish that's steering the industry towards a frictionless payment experience. This episode is a journey through the rapidly evolving ecosystem of automotive OEMs and how they're engaging with consumers well beyond the showroom floor. With vehicles becoming platforms for secure and seamless buying experiences, the industry faces the challenge of aligning with futuristic transportation, such as autonomous driving, while maintaining a user experience that rivals leading mobile wallet providers. We navigate the complex roads of EV charging and biometric advances with insights that shine headlights on the importance of customer-centric design in mobility payment solutions. Buckle up for a ride into a future where every stop is an opportunity for a transaction as smooth as your drive.https://www.linkedin.com/in/mkuhnt/https://www.linkedin.com/in/tomnipper/ 

In our latest podcast episode, Hamed Arbabi, CEO and Founder of VoPay, provides a comprehensive look into the world of financial technology, sharing the journey of VoPay from its inception to its current role in the industry. We delve into the company's impact on the embedded payments ecosystem and its innovative approach to integrating payment solutions into various digital platforms. Hamed sheds light on how VoPay's advanced API is driving change across sectors, including insurance and healthcare, and the significance of strategic partnerships in revolutionizing financial operations within ERP systems.Hamed’s entrepreneurial spirit shines through as he recounts his journey from starting a business to navigating the complexities of the payment industry. The discussion serves as an inspiring guide for entrepreneurs and established professionals alike, illustrating the potential for personal growth and the realization of ambitious goals through perseverance and strategic thinking.

This week on Leaders in Payments Podcast, we journey through the symbiotic relationship between banks and tech firms, discussing the tailored support Treasury Prime offers to community and regional banks. Co-Founder and CEO of Treasury Prime, Chris Dean’s expertise is not just theoretical; it's grounded in the practical challenges of real-time reconciliation, settlement, and the adaptive strategies banks are employing to lead in this fintech renaissance. We examine what truly differentiates Treasury Prime in the fiercely competitive fintech industry. From their unique direct integrations with core banking systems to the anticipation of industry consolidation and heightened regulatory pressures, Chris provides guidance on maintaining the delicate balance of innovation and compliance.   Through his dual passion for startup culture and beekeeping, we explore the parallels between the precision required in fintech and the meticulous care needed for apiary management. It's an episode rich with personal anecdotes and professional insights. 

Unlock the potential of women entrepreneurs across the globe with insights from Jane Prokop, Mastercard's dynamic leader for SMEs, who joins us to shed light on the unique obstacles women in business face. Discover the sweeping impact of small and medium enterprises and grasp the specific challenges that hold back women founders, from the limited access to venture capital to the intricate labyrinth of securing bank loans. Jane doesn't just expose the issues; she shares Mastercard's robust toolkit of digital resources and educational programs that are leveling the playing field and fostering success for women in business. Learn about the groundbreaking initiatives, including the Hello Alice Small Business Mastercard and the Women by Design program, that are tailoring support to the needs of these trailblazing women. Revel in the stories of resilience and innovation as Jane paints a picture of a future where women's business ventures flourish, supported by a network of mentorship, state-of-the-art digital tools, and collaboration among governments, nonprofits, and private sectors. And for the small businesses reeling in a post-pandemic economy? Jane unveils how Mastercard's innovative products are not just a lifeline but a launchpad into a thriving digital-first future.

As the visionary behind Paymentwall, Honor Gunday, Founder and CEO, reveals the remarkable transformation of his company, which began as a specialized payment solution for gamers and has since expanded to a global gateway, mastering over 150 local payment methods. In the vibrant crossroads of Istanbul and Miami, Honor's rich cultural experiences and academic endeavors at Stanford University fueled his passion for innovation, setting the groundwork for his ventures in tech. Gain priceless wisdom from Honor's entrepreneurial journey, which maps out how he navigated from managing fraud prevention to embracing the world of alternative digital payments.Hear firsthand how Honor's linguistic agility transcends the personal, becoming a strategic asset in the diverse world of international commerce. As we unravel the compelling narrative of Honor's career, from the challenges of payment processing within the travel industry to his ventures like FasterPay and Terminal3, the roadmap for aspiring professionals in fintech becomes clearer. Discover the treasured virtues of knowledge, trust, and becoming indispensable, and how they forge the path to success in the dynamic intersection of technology, commerce, and innovation.

Unlock the transformative power of diversity, equity, and inclusion (DE&I) in the payments industry with Motie Bring, the visionary CEO of PPRO. This episode promises enlightening strategies that can help your business thrive by embracing the multitude of benefits a diverse workplace offers. Motie, with his rich experience leading a frontrunner in local payment solutions across Europe and Latin America, shares how PPRO's deep-rooted commitment to DE&I not only distinguishes them but also catalyzes their financial and cultural growth. Learn from his insights on the tangible impact of a varied workforce on innovation and success, and why nurturing this diversity is an essential belief, not just a statistic, at the core of their company.This episode guides you through practical steps for fostering an inclusive environment at every stage of your business's development, from ambitious startups to expanding enterprises. Discover why transparency in sharing diversity data and recognizing individuality during recruitment can be game changers for businesses seeking to boost innovation and stay ahead of the curve. Motie illuminates the path toward an inclusive workplace, highlighting the ongoing efforts and humility required to address gaps in DE&I practices. Join us for a candid conversation that not only broadens your perspective but also equips you with the wisdom to spearhead change within your organization.

Unlock the future of transactions with Ingenico's Tony Walsh in our latest episode, where we explore the revolutionary SoftPOS technology. This innovation is reshaping how merchants interact with customers, shedding the shackles of conventional payment hardware. By leveraging NFC-enabled Android and iOS devices, SoftPOS is not just a glimpse into the future of digital payments, but a stride into a world where mobile and contactless transactions seamlessly integrate into our daily commerce.During our conversation, Tony illustrates the practicality and versatility of SoftPOS, painting a picture of a business landscape that's both agile and cost-effective. From bustling cafes to expansive enterprise retailers, this technology tailors to the unique needs of any business. Learn how SoftPOS is transforming the restaurant industry by simplifying pay-at-table services, reducing hardware attrition, and envision a retail environment where line busting becomes the norm. By embracing Ingenico's SoftPOS, we are unlocking payment freedom and taking a significant leap towards the future of commerce. This episode not only educates but also inspires a rethinking of how we engage in transactions, both as consumers and businesses.

Joining me this week in the first of a four-part series on Diversity, Equity and Inclusion is Monica Eaton, the CEO of Chargebacks911. Monica's start-up story in the fintech space serves as a beacon for aspiring women in technology and finance. As a pioneer in the payments industry, Monica shares her trajectory from being a merchant grappling with chargebacks to helming a company with global reach. Her story isn't just a personal triumph; it's a roadmap for other women who aim to shatter the proverbial glass ceiling in a sector traditionally dominated by men.Monica's commitment to empowerment isn't confined to her corporate achievements. Her initiative, LIFT, is a testament to the potential mentorship holds in elevating women within the fintech space. LIFT connects female professionals with C-suite executives, fostering an environment where wisdom, experience, and guidance flow freely, thus nurturing the next generation of female leaders.Through mentorship, education reform, and a commitment to DE&I, Monica is forging a path for inclusive growth and empowerment in fintech and beyond.

Brazil's financial sector is experiencing an unprecedented digital transformation, a subject which Carlos Netto, the Co-Founder and CEO of Matera, tackles with keen insight in our latest podcast episode. This revolution is centered around Pix, Brazil's instant payment system that has flipped traditional banking on its head with its user-friendly interface and cost-effective transaction model. As we explore this phenomenon, it's evident that Pix has not only altered how transactions are conducted but also democratized financial services, fostering inclusion for those who were previously marginalized from the banking system.In discussing the intricacies of Pix, Carlos provides an analysis that is both comprehensive and insightful. Pix's integration into everyday life in Brazil, from street vendors to e-commerce, signals a profound cultural shift. Its omnipresence has not only simplified transactions but has also encouraged the banking sector to innovate and remain competitive. The "Pix by the Numbers" report, as dissected in the podcast, underscores the system's sweeping success and its potential to inspire similar transformations globally.In summary, the podcast episode featuring Matera Co-Founder and CEO Carlos Netto is not just a conversation about the current state of digital banking in Brazil but a deep dive into the possibilities that fintech holds for the future. It is a story of innovation, inclusion, and the relentless pursuit of excellence. The episode is a must-listen for anyone interested in understanding the dynamic interplay between technology and finance and the transformative power it holds.

As we navigate through an ever-evolving financial landscape, it's leaders like Kirk Coleman, President of Q2, who are at the forefront of revolutionizing how banks and credit unions serve us. This episode is a treasure trove of insights, from the seamless integration of digital banking experiences to the resilience of checks in an age of instantaneous payments. Kirk's journey from Ohio to the helm of Q2 in Austin is as compelling as the innovative solutions he champions, bringing a personal touch to the complex world of banking technology.Kirk and I delve into the current state of play in the payment industry, where challenges abound but so do opportunities for those willing to adapt and innovate. We explore the intrigue of mergers and acquisitions, the quiet before the storm of 2024, and how banks are finding value in efficiency over expansion. The episode peels back the layers on the scalability of new payment systems and the shifting generational talent within the banking sector, offering a clear view of what it takes to succeed in this rapidly changing environment.Topping off our conversation, Kirk shares pearls of wisdom on achieving a balance between a demanding career and a fulfilling family life, emphasizing mentorship and the adaptability required within the payments and financial services sectors. He also encourages us to chip away at the complexities that often muddle the financial services industry, advocating for collaboration towards simplicity, security, and improved customer service. Join us for this enlightening discussion that's as much about the heartbeat of financial innovation as it is about the human stories that drive it.

The digital payments landscape is rapidly evolving, driven by innovative technologies and a pressing need for more personalized customer experiences. In episode 301 of the Leaders in Payments podcast, we had the privilege of diving deep into these developments with PayPal's Mudita Tawari, who heads the company's developer experiences.The episode provides a glimpse into how PayPal continues to shape the future of transactions. With over 400 million consumer accounts and 35 million merchants worldwide, PayPal's influence on the market is undeniable. Tawari’s discussion about PayPal's commitment to enhancing checkout experiences and supporting a global developer community underscores the company's focus on continuous innovation.Mudita’s experience working on early IoT applications for hospital beds, to engaging in transformative app development, and eventually making strategic partnerships at eBay and PayPal, illustrates a journey characterized by growth, versatility, and a deep-seated desire to make a meaningful impact.

On our 300th episode, we have the privilege of hosting Carey O’Connor Kolaja, the CEO of Versapay, who illuminated the path toward a digital-first B2B payment landscape. The episode offers a comprehensive examination of how technology, specifically AI and ERP integration, is reinventing how businesses manage transactions and achieve financial efficiency.Carey's journey from PayPal and Citi to AU10TIX has bestowed her with invaluable insights into the evolution of financial inclusion and the indelible impact of technology on back-office operations. Carey and I muse over the generational shift that's reshaping expectations—a world where our children's innate digital fluency is only a microcosm of the hunger for seamless transactions. Together, we scrutinize how AI and ML are not only combating fraud but also empowering companies to leapfrog into the future with smarter, faster, and safer financial practices.As the episode unfolds, Carey shares her vision for Versapay, focusing on solving genuine problems with a passion for building a more inclusive financial world and a future where financial decisions are autonomous, technology-driven, and secure.

Join me as I sit down with Tal Clark, the CEO of Instant and trace his remarkable path from Marine Corps helicopter pilot to fintech innovator. In this episode, Tal shares the ethos behind Instant's mission to revamp the way American workers receive their wages. As we peel back the layers of the earned wage access (EWA) market, you'll discover how Instant stands at the vanguard, offering employees fee-free access to wages that could very well redefine financial stability for many.  Dive into the heart of innovation with our discussion on the transformative nature of EWA and how Instant is leading the charge by integrating payment cards, tipping services, and wage access into one seamless employer solution. Tal gives us an insider's look at how their platform is not just a tool but a movement, setting itself apart from traditional payday loans and altering the financial landscape for employees nationwide. With an eye on the future, we predict the rise of EWA as an employee benefit standard and consider the evolving regulatory environment that's shaping this dynamic industry.  Wrapping up, Tal offers a personal glimpse into his life post-military service, his corporate experiences, and his fervent commitment to service and opportunity. He illuminates the leadership lessons he's garnered from commanding large teams and how building a culture of success yields the greatest rewards. 

Unlock the potential of SoftPOS technology with Jason Stanchfield from Ingenico, and ride the wave of the future in merchant payment solutions. Imagine the convenience of turning any NFC-enabled device into a secure, flexible payment terminal—this is the reality we discuss with Jason, whose unique background from the streets of Los Angeles to life in the Navy, and finally to the innovative realm of merchant services, brings us an unparalleled perspective on the evolution of payment systems. Learn how SoftPOS is revolutionizing transactions, offering businesses an adaptable and sleek way to handle sales with ease, while also delving into the seamless integration with existing POS systems. This episode peels back the layers of SoftPOS's applications, demonstrating its utility in a diverse range of business environments, from the corner store to the most dynamic pop-up events. Jason walks us through the minimal training required for staff, the customization options available for branding, and the heightened security measures that set this platform apart. We scrutinize every angle, from the merchant's initial selection process to the comprehensive sales tracking capabilities. Discover the transformative power of SoftPOS as we explore its role in meeting the ever-evolving demands of modern commerce with Jason's expertise guiding us every step of the way.

Join me as I sit down with Rob Straathof, the visionary CEO of Liberis. Rob Straathof's journey from an aspiring astronaut to a fintech trailblazer is a narrative of determination and ingenuity. Tune in to discover how Liberis is transforming the financial landscape for small businesses by seamlessly embedding pre-approved funding within payment ecosystems. Delving into Liberis's partnerships with behemoths like Worldpay, Klarna, and Barclays, we'll unwrap how their platform is not only accelerating growth for startups but also reinventing the approach to merchant financing.  The discussion delves into the core of embedded finance, tracing Liberis's evolution from its nascent stages to the powerhouse digital platform it is today. The episode doesn't shy away from discussing the hurdles faced, particularly during the pandemic. As the conversation unfolds, we gain an understanding of the strategies driving merchant adoption and the essential role of omnichannel platforms in the finance sector.

CEO of Stax, Paulette Rowe’s journey through the dynamic world of payments is an inspiring story of opportunities and passion. From her role at Facebook to leading PaySafe through a public offering and embracing the culture and vision of Stax, Paulette’s dedication to the payments industry is clear.Stax is distinguished by its software-first ethos and comprehensive white-labeling capabilities, highlighting its intent to expand internationally. The conversation illuminates how Stax is redefining industry standards with its agile and precise strategies, challenging larger, less flexible entities. The company's unique position in the payments industry stems from disrupting traditional payment models with subscription-based services. Paulette shares insights into Stax's disruption, its focus on key verticals, and the company's evolution into integrated payments, compliance, surcharging, recurring billing, and becoming a fully-fledged acquirer-processor.Moreover, the podcast delves into the transformative trends impacting the payments and financial services industry, including embedded finance and the impact of artificial intelligence on customer engagement.