MSP Unplugged

🎙️ In this episode of MSP Unplugged, we sit down with Nihil Morjaria, Chief Revenue Officer at usecure, to talk about human risk management — the biggest gap in most small MSP security stacks. usecure helps MSPs automate security awareness training, phishing simulations, dark web monitoring, and policy management so lean teams can reduce client risk and sell a measurable security service without adding headcount. What You'll Learn: Why traditional annual training no longer works How MSPs can automate human risk management across clients Using Human Risk Reports as a sales and prospecting tool How to package, price, and deliver awareness as recurring revenue Practical first steps for MSPs under $3M with small teams Timestamps: 00:00 - Intro & Welcome Nihil Morjaria [Add actual timestamps here] 👉 Resources & Links: usecure: https://www.usecure.io MSP Unplugged: https://www.mspunplugged.com If your clients keep clicking phishing emails — or you want a security service that's actually manageable — this episode is for you. Drop your biggest human-risk challenge in the comments. 🔥 Like, subscribe, and hit the bell for weekly MSP growth and security conversations. #MSP #Cybersecurity #HumanRiskManagement #usecure #SecurityAwareness #Phishing #SmallMSP #MSPUnplugged

🎙️ In this episode of MSP Unplugged, we talk with Cambrient AI about a different approach to email security: agentic AI that investigates every message instead of just scoring or filtering it. Cambrient was built for MSPs — multi-tenant, fast to deploy (no MX record changes), and designed to cut the "is this email safe?" ticket load that eats small-team margins. What You'll Learn: Why signature-based email tools still miss modern phishing and BEC How AI agents inspect links, redirects, attachments, and intent Why 5-minute, no-MX deployment matters for MSPs managing many tenants How self-service false-positive release and plain-English explanations reduce tickets How a lean MSP can add stronger email security without extra analysts 👉 Resources & Links: Cambrient AI: https://www.cambrient.ai MSP Unplugged: https://www.mspunplugged.com Armaan Chakrabarti Linkedin: https://www.linkedin.com/in/armaan-chakrabarti-1659201b6/ If email tickets are eating your day, this one is worth the watch. What's your current email security stack? Tell us in the comments. 🔥 Like, subscribe, and hit the bell for more real-talk MSP security and operations content. #MSP #EmailSecurity #Phishing #BEC #AI #Cambrient #SmallMSP #Cybersecurity #MSPUnplugged

🎙️ In this episode of MSP Unplugged, we sit down with Ryan Walsh, Channel Chief and Chief Strategy Officer at Pax8, to talk about where small MSPs actually go next. Ryan has spent years helping partners clean up messy stacks, scale through the marketplace, and rethink what "managed services" even means as AI changes client expectations. This conversation is built for owners running lean shops — under $3M and under 20 employees — who need a practical path, not a enterprise slide deck. What You'll Learn: Why Pax8 frames the shift from MSP to Managed Infrastructure Provider (MIP) What AI actually changes for small MSPs (and what it doesn't) How to clean up a messy vendor stack without blowing up delivery Leadership and culture moves that help a small team adopt new  services How marketplace, partnerships, and product expansion can drive growth without a huge sales org Practical first steps for MSPs who feel behind on AI and strategy 👉 Resources & Links: Pax8: https://www.pax8.com Ryan Walsh: https://www.linkedin.com/in/ryanmwalsh1/ MSP Unplugged: https://www.mspunplugged.com What's one thing in your stack you'd rip out tomorrow if you could? Drop it in the comments. 🔥 Like, subscribe, and hit the bell for weekly real-talk MSP strategy. #MSP #Pax8 #RyanWalsh #AI #MSPStrategy #SmallMSP #MIP #Channel #MSPUnplugged

🎙️ In this episode of MSP Unplugged, we sit down with Ryan McGill to discuss his journey and practical strategies for running and scaling a successful managed services business. Ryan shares real-world insights on improving operations, streamlining delivery, and helping small MSP teams overcome common challenges. Whether you're looking to tighten processes, boost efficiency, or prepare for growth, this conversation delivers actionable takeaways tailored for MSPs under $3M in revenue and with lean teams. What You'll Learn: Ryan's background and path in the MSP industry Key operational lessons for small and growing MSPs Practical ways to improve service delivery and team efficiency Strategies for handling scaling challenges without losing quality Advice on turning operational friction into competitive advantages Timestamps: 00:00 - Intro & Welcome Ryan McGill [Add actual timestamps here] 👉 Resources & Links: Connect with Ryan McGill on LinkedIn: https://www.linkedin.com/in/ryan-mcgill-30927b31/ MSP Unplugged Community: https://www.mspunplugged.com What's one operational challenge your MSP is facing right now? Drop it in the comments! 🔥 Like, subscribe, and hit the bell for more real-talk MSP growth and operations content every week. #MSP #MSPOperations #SmallMSP #MSPGrowth #RyanMcGill #ManagedServices #MSPUnplugged Purchase your tickets at https://techconunplugged.com

🎙️ In this episode of MSP Unplugged, Luis Giraldo, Chief Evangelist at ScalePad, shares his journey and powerful strategies for turning around struggling MSPs — with a special focus on QBRs (Quarterly Business Reviews) and why business outcome conversations are the next evolution in customer penetration. Luis explains how moving beyond technical check-ins to real business discussions can dramatically improve retention, expansion, and client relationships — especially for small MSP teams. What You'll Learn: Luis's path from MSP owner to helping hundreds of providers scale How to turn around a struggling MSP with better client engagement Why traditional technical QBRs are no longer enough — and how to run business outcome QBRs that drive real value Practical marketing and conversation frameworks that help you penetrate accounts deeper and become a trusted advisor Actionable tips for small MSPs (Less than $3M revenue, Less than 20 employees) to implement outcome-focused reviews without adding overhead Timestamps: 👉 Resources & Links: ScalePad: https://www.scalepad.com Connect with Luis Giraldo on LinkedIn: https://www.linkedin.com/in/luisgiraldo/ MSP Unplugged Community: https://www.mspunplugged.com Purchase your tickets to TechCon Unplugged at https://techconunplugged.com If your QBRs feel like checkbox exercises, this episode will change how you approach client meetings forever. Drop your biggest QBR challenge in the comments! 🔥 Like, subscribe, and hit the bell for more MSP growth strategies. #MSP #QBR #BusinessOutcomes #CustomerSuccess #ScalePad #MSPRetention #SmallMSP #MSPMarketing #LuisGiraldo