DiscoverThe Jasons take on...
The Jasons take on...

The Jasons take on...

Author: Jason Whitehead & Jason Noble

Subscribed: 4Played: 132
Share

Description

Conversations on Bold Customer Success!
51 Episodes
Reverse
In this episode, we sit down with Esben Friis-Jenson, Cofounder and CRO at User Flow to discuss product-led growth. Esben shares his insights and experiences helping organizations move from sales-led to product-led growth models. He discusses some of the benefits, challenges, and action steps you can take to become a product-led growth organization.   About Esben Riis-Jensen Esben Friis-Jensen is the co-founder and Chief Growth Officer at Userflow, a no-code builder for in-app onboarding and surveys, allowing SaaS businesses to be more product-led. Prior to Userflow, Esben co-founded Cobalt, which today is a 200+ employee company. At Cobalt, Esben was a part of a product-led growth initiative and this piqued his interest to go all in and start a company in the space.    Connect with Esben Esbenon LinkedIn: https://www.linkedin.com/in/rossfulton/ User Flow: https://userflow.com/ Product Led: https://productled.com/   ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/   SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net
In this episode, we sit down with Ross Fulton, CEO of Valuize. Ross helps B2B software companies build industry-leading customer success strategy and operations. Ross brings unique expertise in aligning strategy, operations, technology and data to make sure customer success teams are delivering results and growing profits. Today Ross is going to share his insights around how effectively customer success strategies and how to operationalize them. So many organizations struggle to develop effective customer strategies, or to implement them in a way that delivers the desired results, and I am looking forward to hearing Ross's perspective on how companies can do this better.   About Ross Fulton As CEO of Valuize, Ross helps enterprise B2B software companies, including VMWare, Splunk, HashiCorp, Datto, PointClickCare and Wolters Kluwer, build industry-leading customer success strategy + operations. Prior to founding Valuize, Ross spent over 16 years scaling industry-leading software companies on both sides of the Atlantic. With a mission to empower today’s B2B software leaders to retain and expand their customers, Ross is passionate about fusing customer success strategy, technology, and operations to drive sustainable growth.   Connect with Ross Ross on LinkedIn: https://www.linkedin.com/in/rossfulton/ Valuize: https://www.valuize.co/   ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/   SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net
In this episode, we sit down with Marten Jagers. Marten is a co-founder of a great technology company called #StratApp. #StratApp is a fantastic tool for helping you define your business strategy, and then drill down to your daily work, so you always know what you should be doing and how it contributes to achieving your goals. Marty is going to share his expertise and experience on where organizations struggle with building out their strategies and then actually turning goals into outcomes. Marten's insights apply if you are building out an overall business strategy, or if you more focused, such as how to define and implement your customer success strategy. About Marten Jagers Marten is passionate about his family, health and building technology that helps organisations achieve genuine digital transformation while seamlessly delivering value to every employee through a world class 'connected workspace'. Marten is the co-founder of 'strategy+execution+collaboration' start-up #stratapp, Board Member of ‘Where Traveller’s Connect’ start-up Travello, ex-MD at Concur and Coupa and an angel investor in start-ups like EarthTech who are passionate about positively impacting the world we live in!  Connect with Marty #StratApp Company Page: https://stratappsaas.com #StratApp on LinkedIn: https://www.linkedin.com/company/stratapp/ #StratApp on Facebook: https://www.facebook.com/stratappAI ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/ SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net
The last few years have seen the rise of a new customer focused C-suite role – the Chief Customer Officer. This role is part of the shift to organizations being more customer centric and delivering customer focused outcomes and values. Join us this month for a conversation talking about what this new role is, why it's important and how it fits into the wider organization and why more and more companies are seeing it as part of their strategic shift to customer centricity. Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. CONNECT WITH THE JASONS Jason Noble on LinkedIn: https://www.linkedin.com/in/jasonnoble1/ Jason Whitehead on LinkedIn: https://www.linkedin.com/in/jasonwhitehead/ ADDITIONAL RESOURCES Follow "The Jasons Take On..." company page on LinkedInFollow "The Jasons Take On..." on TwitterRead Jason Noble's BlogRead Jason Whitehead's Blog (on Success Chain) Visit our webpage at https://thejasonstakeon.com/ to learn more about The Jasons Take On... and to contact us. SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net
In this episode, we sit down with Jack Choppin. Jack is the head of Client Success at Go Proposal. Jack has recently been on a proactive effort to expand his professional network. He has been doing it not to find a new job, but to grow as a professional, expand his insights and skills, and connect with others so they can mutually grow from their shared connections. In this episode of The Jasons Take on, Jack will be sharing his insights about what it is like to network in the customer success community, how to do it effectively, and how to use your network to grow your skills as a customer success professional. About Jack Choppin Jack heads up the Client Success team at GoProposal, A Pricing, proposal, and engagement letter software that enables accountants and bookkeepers to price consistently, sell more confidently and minimize risk across the entire firm.  Jack started life out in Account Management before joining James Ashford as he set up GoProposal. From being the sole employee Jack has been able to shape the Client Success offering at the business since day one.  Connect with Jack Connected on LinkedIn: https://www.linkedin.com/in/jack-choppin-14670944/ Go Proposal Website: https://goproposal.com/ ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/ SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net
In this episode we sit down with Chad Hornefeldt, Director of Customer Success at Kustomer. Chad shares his insights and experience in building trust, and using trust, to drive relationships and success.  ABOUT CHAD HORDENFELDT Chad has 15+ years of experience building and developing Customer Success teams, including implementing Customer Success strategies resulting in exemplary customer satisfaction, retention, and growth rates. Chad’s reputation to drive and create outcome-focused programs drives long-lasting relationships based on trust and creating a culture that puts the customer at the center of everything that he does. He specializes in hiring the best people, leveraging technology to increase efficiency, and above all is committed to fostering the Customer Success community. Chad was named one of the top 150+ global customer experience thought leaders and influencers of 2020 and a top 25 Customer Success influencer. You can read more about his Customer Success journey at enlightenedcustomers.com  Connect with Chad Connect on LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/ https://twitter.com/ChadTev Blog: https://enlightenedcustomers.com/ ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/ SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net
In this episode, we are joined by Mike Sasaki, VP, Global Head of Customer Success & Support at Mitek. Mike shares his insights with customer journey mapping and how you can use a journey map to programatize high-impact customer success services. About Mike Sasaki Mike leads the Global Customer Success & Support organizations at Mitek - partnering with customers and partners to achieve their business objectives through optimal use of Mitek products.  Mitek's Global Customer Success and Support drives long-lasting relationships, and evangelizes the customer and partner perspective within Mitek. With over a decade of experience in SaaS/Customer Success (CallidusCloud and Oracle), Mike has worked with some of the largest brands around the globe. Connect with Mike Connect on LinkedIn: https://www.linkedin.com/in/sasakimike/ ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/ SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net
In this episode, we sit down with Rav Daliwal to get a venture capitalist's perspective on the importance of having a high-impact customer success program. Rav shares his views of the role the CS plays, where companies should be in their customer success maturity as they grow, and how you approach customer success influences venture capitalists. ABOUT RAV DALIWAI Rav has held a number of executive positions in various Enterprise Software companies over the last 20 years, most recently at Slack whereas the first UK employee he established the London office and founded the global Customer Success team. No stranger to hyper-growth start-ups, Rav has also built and led post-sales business units at Zendesk (now valued at over $10 billion) as well as Yammer (which was acquired by Microsoft for $1.2 billion). Rav has published several books on Enterprise Software Deployment, is a regular public speaker and angel investor, and now specializes in advising the portfolios of Venture and Growth Equity backed firms on how best to develop their go-to-market and post-sales strategy and operations. Connect with Rav: Connect with Rav on LinkedIn: https://www.linkedin.com/in/ravinderdhaliwal/ Follow Rav on Twitter: https://twitter.com/ravsterd Learn about Crane Venture Partners: https://crane.vc/ ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/ SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net
In this episode, we sit down with Eric Kades, to look at how customer success teams can best use automation, AI, and other technologies to scale how they engage with customers and deliver an amazing experience. We look to understand what are some of the existing and cutting edge technologies available to customer success teams. We get Eric’s recommendations for how customer success teams can quickly begin using technology to increase their scale, reach and impact when working with customers. About Eric Kades: Eric Kades is the Founder of TextChat by JetSense.ai. TextChat is a highly personalized live chat tool that brings the timelessness of human connection and the sophistication of AI technology together, in one simple solution. You can reach Eric at: http://www.textchat.com/ https://www.linkedin.com/in/erickades/ ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/ SPONSORED BY SUCCESS CHAIN! The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: https://www.successchain.net
Today, sales leaders still have a lot of confusion and misunderstanding about what customer success is and how talking about it during the sales process can help accelerate close rates and increase revenues. Sales leaders can leverage their organization's customer success team and capabilities to change how they sell and win more deals. In this episode of The Jasons Take On… we examine how sales leaders and customer success teams can better collaborate to accelerate initial sales, increase renewals, and increase the total lifetime value of the customer. Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US-based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. ADDITIONAL RESOURCES Here are some related resources we think you will find helpful: Follow "The Jasons Take On..." company page on LinkedInFollow "The Jasons Take On..." on TwitterRead Jason Noble's BlogRead Jason Whitehead's Blog (on Success Chain) Visit our webpage at https://thejasonstakeon.com/ to learn more about The Jasons Take On... and to contact us.
We are quickly entering "The Performance Economy" where what matters most to customers is achieving desired outcomes. Yet, many organizations are solely focused on customer experience. While customer experience is very important, and it often leads to desired outcomes, it alone does not deliver what customers need. Join The Jasons Take On… when we sat down with Dave Duke of Meta CX and Mat Sweezey of Salesforce. Dave and Matt share their insights about the shift towards the performance economy. ABOUT DAVE DUKE Co-Founder/CCO, MetaCX  Dave is the Co-Founder and Chief Community Officer at MetaCX. Prior to MetaCX, he led Customer Success at Sigstr (acquired by Terminus) and held various customer management roles during his tenure at ExactTarget/Salesforce Marketing Cloud from 2005-2015. Dave is also the host of Revenue Revolutionaries, a new podcast focused on interviewing today’s best revenue and customer leaders.  Dave Duke on Linkedin Dave Duke on Twitter   ABOUT Mat Sweezey Director, Market Strategy, Salesforce Mathew Sweezey is the Director of Market Strategy for Salesforce, and author of The Context Marketing Revolution (HBR 2020). He is regarded as one of the leading minds on the future of marketing and his visionary insights into consumer behavior, technology, and new business strategies have changed the way startups, Fortune 500, and nonprofit organizations alike find customers, break through, and build modern brands. In addition to his work with brands, Mathew is the host of the award-winning podcast The Electronic Propaganda Society and an accomplished writer having written for The Economist, Forbes, HBR The Observer, and Adage.  Mat Sweezey on Linkedin  Mat Sweezey on Twitter  About MetaCX MetaCX is transforming how suppliers and buyers collaborate and win together with shared success plans backed by live performance data. ADDITIONAL RESOURCES Get a Copy of Dave Duke & Mat Sweeney's ebook, "The New North Star: Experience is the Method, Outcomes are the Goal"  https://metacx.com/assets/ebook-the-new-north-star-experience-is-the-method-outcomes-are-the-goal/   Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/ Sponsored By Success Chain The Jasons Take On is Sponsored by Success Chain! Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own.  Learn more at: https://www.successchain.net
Being customer centric has never been more important than today but what it means to be customer centric has and is evolving. With the global pandemic still here, it's critical that we look at what it really means to be customer centric today and for the future and what our customers really want and need. Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/ Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/
Customer success has had an amazing progression over the past decade and with incredible change in 2020 alone. So what can we expect in 2021 and beyond?  Join The Jasons Take On… when we sat down with one of the original gurus of customer success, Dan Steinman. Dan shares his experiences and views about the future of customer success. You don't want to miss this episode!  Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.  ABOUT DAN STEINMAN Dan Steinman is the Chief Evangelist at Gainsight.  Prior to joining Gainsight as Chief Customer Officer, Dan was the first Vice President of Customer Success and Renewals at Marketo. Dan is a globally recognized thought leader in the Customer Success space, an active blogger and speaker on its behalf, and co-author of the seminal book on Customer Success. ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/ Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...  Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI 
Come and learn from Adam Joseph, Director of Customer Success at Gainsight. Adam shares his thoughts on how customer success technology can help you grow and scale your customer success program. ABOUT ADAM: Adam Joseph is the Head of Customer Success, EMEA at Gainsight. In this role, Adam oversees the delivery of exceptional customer experience and creates long-term value for all of Gainsight’s European customers. Adam brings a wealth of leadership and customer success experience, having previously held the role of Director of Client Services at ChannelAdvisor and the VP Customer Success at Avention. Adam also founded CSM Insight in 2017, a consultancy service that helps organizations build, manage and scale their customer success operations and deliver voice of the customer programmes.  He is an active thought leader in the customer success space, having created the resource hub CustomerSuccessManager.com. Adam has created and hosted two podcast series in Customer Success (Gainsight Gamechangers and Customer Success Conversations), where he interviews post-sales executives about what it takes to succeed, the challenges they have overcome, and emerging trends within Customer Success.  ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/ Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...
Are you measuring the wrong shit? A great question and one that can be difficult to get right. Is it about revenue? Is it about customer happiness or loyalty or something very different. Figuring out how to measure customer success is super critical and it can have some specifics depending on your industry, your competition and of course your customers. NPS, CSAT, CES, LTV, churn, time to value, NRR, GRR and many more.   Join us this month and find out how to measure customer success, and which measurements work best for you and why.   Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.  Read the Blog Article on Equivalent Metrics discussed in this episode: https://softwaresuccessblog.com/increase-customer-success-equivalent-metrics/   ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/   Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...  Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI
There are many false assumptions and myths that surround the world of customer success – and it can be challenging and very frustrating to start a new customer success program or initiative with these in the background, and with some key stakeholders challenged to break loose from these. These false assumptions can be simply to identify and highlight, but the question then is how do you overcome any damage already done from them and get things to where they need to be – for your customer success program and vision to be successful. Join us this month where we'll explore some of these false assumptions and myths in more details, and provide some hints and tips on how to overcome them. Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...  Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/
Come join The Jasons Take On… with our special guest, Shanta Bodhan. Shanta is a leader in customer success at Supply Shift and she shares her insights and her thoughts about moving past whoever purchased your product to really get end users to adopt it. About Shanta: With a background in Human Resources, Shanta applies her extensive SaaS industry customer success experience to help enterprise customers make better, data-backed business decisions, ensuring they gain the best possible value from their technology investments. She currently leads customer success functions for enterprise customers at SupplyShift, a supply chain visibility software organization.   Prior to joining SupplyShift, Shanta worked in San Francisco’s Financial District, where she led the customer success functions at an AI-powered communications company and a people operations technology firm. Shanta holds a M.B.A. from San Francisco State University with an emphasis on Organizational Psychology, and a B.A. in Psychology from UC Santa Cruz. She is passionate about customer growth, happiness, and driving successful business outcomes through best-practice consulting. You can connect with Shanta via LinkedIn: https://www.linkedin.com/in/shanta-bodhan-5297724   ADDITIONAL RESOURCES  Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/  Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...  Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI  Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/
Come join The Jasons Take On… with our special guest, Szuyin Leow. Szuyin shares her experiences and insights around how to identify the skills required to deliver effective customer success services in niche industry. About Szuyin Leow: Szuyin is the Director of Customer Success at Logic Gate. She spearheaded the development, growth, and evolution of the customer success program in this highly specialized industry. About Logic Gate LogicGate is a leading provider of cloud-based solutions for automating governance, risk and compliance (GRC) processes. LogicGate empowers customers to transform disorganized risk and compliance operations into agile enterprise risk management programs, tailored to their business needs. For more information, visit LogicGate.com and follow LogicGate on LinkedIn and Twitter at @LogicGate.   ADDITIONAL RESOURCES  Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/  Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...  Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI  Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/
"Designing Customer Outcome Programs"  Come join The Jasons Take On… with our special guest, Paul Henderson. Paul shares his insights around how to design a customer outcome program. About Paul Henderson Paul Henderson is an author, speaker, and consultant on Outcome-based Customer Success for technology companies. Before founding Outcome Leaders, he led the Asia Pacific region of an enterprise software company. He had 200 staff across nine countries supporting 800 enterprise customers. In the last five years of his tenure, he and his team designed and successfully ran an outcome-based customer program across the region.  He’s written two books, both on outcomes. The Chief Capability Officer focuses on using internal outcomes to manage a business. The Outcome Generation focuses on enabling business outcomes for customers. The second book draws on his five years’ experience running an outcome program followed by one and a half years’ research. Today, Paul helps technology vendors make customer outcomes their central focus. Connect with Paul: http://outcomeleaders.com/  Paul on LinkedIn: https://www.linkedin.com/in/paulhenderson5/   ADDITIONAL RESOURCES  Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/  Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...  Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI  Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/
Does Customer Success Mean Anything to your Customers? It should, but there's a good chance that it doesn't. We all know customer success is still a relatively new term and way of thinking for many but often misunderstood. This makes it all the more difficult to ensure everyone, including our customers understands what it is and what it means for them. Ultimately it is about their success, and we need them to help us understand what that success looks like. We've all seen examples where customer success is seen as another line of support or even as an extension of the sales team but this needs to change. Join us this month where we'll be discussing how to get your customers aligned with what customer success is all about and what it mean for them. Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Learn more about Tri Tuns: https://trituns.com/  Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...  Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/
loading
Comments 
Download from Google Play
Download from App Store