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DentalBytes ep. 174 — The Cost of Avoiding Difficult Conversations

2026-10-0148:45

Send us Fan Mail That conversation you keep putting off? It could be costing your practice more than you think. In Episode 174 of DentalBytes, I’m joined by Mark Raffan of Summit Crown Advisory for a candid conversation about leadership friction—the unclear expectations, avoided conversations, and unresolved tensions that can quietly hold a dental team back. We’ve all heard it: “I don’t want to upset them.” “What if they leave?” “It’ll probably work itself out.” But the longer we leave thi...

DentalBytes ep 173 - Building Something Bigger Than Yourself

2026-07-2401:02:24

Send us Fan Mail Dentistry can be isolating—but it does not have to be. Marc sat down with Dr. Faraj Edher on location at the BC Dental Study Club headquarters in downtown Vancouver. Since our last conversation, the study club has grown to more than 3,500 members. But this episode is not simply about growth. It is about what becomes possible when education, community, leadership, and technology are all built around a clear purpose. Faraj and I talk about: - Why teaching makes you a better...

DentalBytes ep. 172 Building the Practice Around the Patient

2026-07-1001:03:58

Send us Fan Mail In this episode of DentalBytes, Marc Wagner sits down with Jay Geier, founder of The Practice Growth Institute, for a wide-ranging and honest conversation about what it really takes to grow a successful dental practice. Jay shares nearly three decades of perspective on the patterns he sees inside dental and medical practices — from overwhelmed owners and undertrained teams to poor patient experience, financial stress, leadership gaps, and the isolation many dentists quietly f...

DentalBytes ep 171 - Marketing Gets the Call Your Team Earns the Patient

2026-06-3052:48

Send us Fan Mail In this episode of DentalBytes, Marc Wagner sits down with Flint Geier from the Scheduling Institute for a wide-ranging conversation about one of the most overlooked growth opportunities in dentistry: the front-end patient experience. Flint shares the story of how the Scheduling Institute began, how it evolved from a cassette tape training kit into a major force in dental practice growth, and why the first phone call into a practice can make or break the patient journey. Toge...

DentalBytes ep 170 - Building Better Dental Practices Through Leadership, Culture & Systems

2026-06-1948:14

Send us Fan Mail In this episode of DentalBytes, Marc Wagner sits down with Pat Lipovski from Envision Group for a wide-ranging conversation on what truly makes a dental practice thrive. Pat brings decades of experience helping leaders and teams envision, adapt, and achieve more than they believed possible. Together, Marc and Pat explore the people-first side of dentistry — from leadership and team engagement to patient experience, personality dynamics, and the systems that keep a practice al...

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Dentist on Demand - DentalBytes