The Industrial Talk Podcast Network

Industrial Talk is onsite at DistribuTech 2025 and talking to Kevin Kucera, CEO at RPM Electric about "Hardening the Grid and Electrical Safety". Scott Mackenzie hosts Kevin Kucera on the Industrial Talk Podcast, discussing safety and innovation at the Distribute Tech event in Dallas, Texas. Kucera highlights the importance of grid hardening technology, which protects against fast transients and electromagnetic pulses, operating in six nanoseconds and guaranteed for 1000 events. He shares a personal story about a near-fatal electrical incident, emphasizing the need for safety protocols. The conversation also touches on the significance of proper grounding and the dangers of working with electrical systems, underscoring the importance of professional training and adherence to safety standards. Action Items [ ] Provide information about Kevin's company's product, the ultra-fast surge arrester, to interested parties. Outline Distribute Tech Event Overview Scott MacKenzie introduces the Industrial Talk Podcast and highlights the importance of industry professionals. Scott MacKenzie mentions the sponsor, Siemens, and encourages listeners to visit siemens.com for more information. Scott MacKenzie introduces Kevin Kucera , who will discuss safety and his experiences at Distribute Tech. Kevin Kucera spells his last name and Scott MacKenzie jokes about the pronunciation. Event Attendance and Activity Kevin Kucera mentions the large attendance at Distribute Tech, with 600 exhibitors and 18,000 attendees. Scott MacKenzie expresses surprise at the large number of attendees and describes the event as a "zoo." Kevin Kucera describes Distribute Tech as the number one show for utility, with significant interest and innovation. Scott MacKenzie and Kevin Kucera discuss the buzz around grid hardening technology and the importance of resilience in medium voltage systems. Grid Hardening Technology Kevin Kucera explains the technology developed by Advanced Fusion Systems to protect against fast transients and electromagnetic pulses. The devices operate in six nanoseconds and are guaranteed for 1000 events, with no metal oxide or silicon internally. Scott MacKenzie asks for a real-life use case, and Kevin Kucera provides an example of a nuclear event and directed energy weapons. The technology protects against catastrophic failures by shunting pulses to the ground quickly. Installation and Safety Considerations Kevin Kucera describes the installation process, which involves using a meter of wire and connecting to the ground. The devices can be placed at transformers, rectifiers, or as EMP scouts on the line. Scott MacKenzie and Kevin Kucera discuss the importance of proper grounding and the use of bonding poles. Kevin Kucera shares his background in the electrical industry and his passion for electricity. Electrical Safety Incident Kevin Kucera shares a personal story about a close call with electrical safety at a dry dock in downtown Seattle. He describes the incident where a rod fell and hit a phase, causing a 14-foot fireball. Kevin Kucera explains how the breaker tripped instantly, saving him from severe injury. The incident highlights the importance of safety and the potential dangers in the electrical industry. Subsequent Safety Measures Kevin Kucera describes the subsequent repairs and safety measures taken after the incident. He...

Scott Mackenzie hosts an industrial podcast featuring Drew Walts from IRISS, discussing their ultrasound technology for identifying electrical challenges before failure. Drew, with 25 years of experience in ultrasound and infrared, highlights IRISS' Sonus product line, including the compact Sonus XT and the cloud-based SonusVIZ for data analysis. They emphasize the importance of integrating various inspection technologies for comprehensive asset management. Drew also mentions IRISS' IoT solutions for continuous monitoring and predictive maintenance, aiming to enhance safety and efficiency in industrial settings. Action Items [ ] Reach out to Drew Walts via email (d.walts@iriss.com) or LinkedIn to learn more about IRISS' solutions and get technical support. Outline Introduction and Welcome to Industrial Talk Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry innovations and professionals. Scott welcomes listeners, highlighting the importance of industrial professionals and their contributions to society. Scott expresses excitement about the current state of the industry, mentioning the rapid pace of change, innovation, and technology. Scott introduces Drew Walt from IRISS, focusing on their technology for identifying electrical challenges before failure. Drew Walts' Background and IRISS' Solutions Drew Walt introduces himself as a subject matter enthusiast with 25 years of experience in ultrasound and infrared technology. Drew shares his background, starting with infrared in the military and later working with UE Systems for 16 years. Drew discusses his transition to IRISS, where he now develops training and provides service work. Scott and Drew talk about IRISS' history, its expansion, and its commitment to providing comprehensive solutions for industrial inspection. IRISS' Products and Technologies Drew explains the Sonus product line, including the Sonus XT, a compact ultrasound device with various probes. Drew highlights the SonusVIZ, a tablet-based acoustic camera, and the Sonus View recorder for sound analysis. Scott and Drew discuss the benefits of these products, such as their compact size, affordability, and versatility. Drew emphasizes the importance of combining different technologies like ultrasound, infrared, and TEV detection for comprehensive inspections. Data Analysis and AI Integration Scott inquires about data analytics solutions for the Sonus products. Drew explains the cloud-based data platform of the SonusVIZ, which stores and analyzes data collected in the field. Drew discusses the potential of AI in enhancing electrical inspection, particularly in identifying harmonic patterns and electrical failures. Scott and Drew talk about the future of IoT solutions and the integration of various sensors for continuous monitoring and predictive maintenance. Field Applications and Real-World Examples Drew shares a real-world example of using the Sonus products to inspect a facility with multiple faults. Drew describes the process of collecting data from various technologies and presenting findings to the client. Scott and Drew discuss the importance of timely and accurate data analysis to prevent catastrophic failures. Drew highlights the role of human technicians in interpreting data and making critical decisions based on the findings. Future of IRISS and Industry Trends Drew talks about the development of new products like the DTU for continuous monitoring of electrical systems....

Industrial Talk is talking to Jim Vinoski, Founder and Host of the Manufacturing Talks Web Show and Podcast about "Passion voice, powerful advocate, manufacturing success". Scott Mackenzie interviews Jim Vanoski on the Industrial Talk Podcast, discussing the importance of amplifying industrial voices and inspiring the next generation of leaders. Jim shares his extensive manufacturing background, including 16 years with General Mills, and his transition to writing for Forbes and podcasting. They discuss the challenges in the food industry, including cost-cutting and the rise of private labels, and the need for innovation and skilled labor. Jim emphasizes the importance of responsible investment in manufacturing and the role of culture and policy in shaping the industry's future. Action Items [ ] @Scott MacKenzie - Reach out to Jim to continue the conversation and explore opportunities to collaborate. [ ] Connect with Jim on LinkedIn to share information on responsible investment firms in manufacturing. Outline Introduction and Purpose of the Podcast Scott Mackenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry professionals and innovations. Scott highlights the importance of amplifying industrial voices and inspiring the next generation of industrial leaders. The podcast aims to celebrate industry professionals and provide resources for listeners. Scott introduces Jim Vanoski, a manufacturing expert, and sets the stage for their conversation. Jim Vanoski's Background and Career Jim Vanoski shares his extensive career in manufacturing, starting with chemicals, paints, coatings, and food ingredients. He worked for 16 years with General Mills, progressing from engineering to plant management. Jim emphasizes his close connection with the factory floor and his writing for Forbes on manufacturing. He discusses his transition to podcasting and the launch of his own show, Manufacturing Talks. Challenges in the Food Industry Scott and Jim discuss the challenges faced by the food industry, including the rise of private labels and store brands. Jim explains how cost-cutting measures by big brands have led to a decline in quality and innovation. They discuss the impact of price pressures and the loss of value for consumers. Jim mentions a marketing guru, Peter McDonald, who highlighted the importance of creating value for consumers. The Role of Innovation and Disruption Scott and Jim discuss the concept of innovation and disruption, using Kodak as an example. Jim explains the challenges of staying innovative while maintaining profitability. They talk about the importance of continuous improvement and the role of new technologies in manufacturing. Jim shares his experience with Clayton Christensen's book, "The Innovator's Dilemma," and its relevance to modern manufacturing. Journey into Podcasting Jim shares his journey into podcasting, inspired by seeing others in the industry doing it. He describes his initial setup with a webcam and microphone from Best Buy. Scott and Jim discuss the challenges and rewards of podcasting, including overcoming self-doubt and technical hurdles. Jim emphasizes the importance of having street cred and relevant experience in manufacturing. Impact of Manufacturing on Society Scott and Jim discuss the broader impact of manufacturing on society, including job creation and economic growth. They talk about the need to...

Industrial Talk is onsite at DistribuTech 2025 and talking to Ken Munson, Founder and CEO at Rhythmos.io about "Grid-Edge solutions to respond to the increase electrification devices". Ken Munson, a serial entrepreneur and former private equity professional, discussed his company Rhythmos, which focuses on grid edge technologies. He highlighted the significant growth in load due to electric vehicles and the electrification of various devices, emphasizing the need for better visibility and management of this load. Rhythmos uses advanced analytics and machine learning to optimize load distribution, enhancing utility planning and operational efficiency. The company leverages Advanced Meter Infrastructure (AMI) data to profile and characterize load impacts, providing utilities with the flexibility to manage their networks more effectively. Munson also mentioned the importance of AI in forecasting and load management. Action Items [ ] Connect with Ken Munson on LinkedIn [ ] Visit Rhythmos' website at Rhythmos.io Outline Introduction and Welcome Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry professionals and innovations. Scott welcomes listeners and highlights the importance of industry professionals in solving daily problems and making the world a better place. Scott mentions the current broadcast location at Distribute Tech in Dallas, Texas, and introduces the guest, Ken Munson. Ken Munson corrects his name and jokes about being in trouble with his mom, leading to a light-hearted exchange. Ken Munson's Background and Achievements Ken Munson describes himself as a serial entrepreneur with three companies under his belt, including Sun Virgin Energy and Rhythmos. Ken explains his entry into the energy sector in 2006 to solve grid edge challenges and the formation of Sun Virgin Energy. He mentions his transition to a company in the skater world and the subsequent formation of Rhythmos. Scott provides the correct spelling of Rhythmos and asks Ken to elaborate on the company's mission. Understanding Grid Edge Technologies Ken defines grid edge technologies, which include electric vehicles, solar, storage, and service transformers. He highlights the significant growth in load due to electric vehicles and the electrification of various devices. Ken discusses the challenges utilities face with visibility below the substation and the impact of service transformer costs and lead times. Scott shares his perspective as a former transmission lineman, emphasizing the linear nature of power generation and delivery. Challenges and Solutions in Grid Edge Management Ken explains the bi-directional challenge utilities face with the growth of new load and the role of automation, AI, and machine learning in improving forecasting and asset management. He describes the lack of granular visibility at the service transformer level and the impact of increased load growth. Ken introduces Rhythmos' platform, which provides granular visibility and optimizes load to prevent premature overload of assets. The platform creates a dynamic operating envelope on the distribution network, enabling utilities to manage load more effectively. Implementation and Regulatory Considerations Scott inquires about the complexity of setting up Rhythmos' solution and the communication with system operators. Ken explains the use of Advanced Meter Infrastructure (AMI) data for advanced analytics...

Industrial Talk is talking to Jeremy Toeman, Founder of Augie Studio about "Powerful and nimble AI video editing solutions". Scott Mackenzie interviews Jeremy Toeman, founder of Augie , an AI-powered video editing platform. Augie simplifies video editing by creating transcripts, analyzing content, and suggesting clips for social media. Toeman explains the platform's evolution, including its integration with AI technologies like ChatGPT and synthetic voices. He emphasizes the importance of human interaction in refining clips and the potential for Augie's API to automate video editing across various platforms. Toeman also discusses the broader implications of AI in content creation, balancing automation with human creativity and the potential impact on jobs. Action Items [ ] Check out the Augie website at Augie.studio and try out the free video clipping feature. [ ] Reach out to Jeremy Toeman on LinkedIn. [ ] Subscribe to Jeremy's podcast "Founder at 50" to hear more entrepreneurial stories. Outline Introduction and Overview of Industrial Talk Podcast Scott Mackenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry professionals and innovations. Scott MacKenzie expresses his passion for marketing and efficiency, highlighting the importance of storytelling and marketing for industrial professionals. Scott MacKenzie introduces Jeremy Toeman, founder and head of Augie, an AI platform for creating and editing videos. Scott MacKenzie encourages industrial professionals to visit industrialtalk.com for opportunities to amplify their messages and gain greater visibility. Jeremy Toeman's Background and Career Journey Jeremy Toeman provides a detailed overview of his career, starting with his work at Mediabolic and Sling Media, where he helped build streaming media platforms. Jeremy Toeman discusses his experience as a consultant and his own startup, Digit, which developed the Next Guide app for iPad. Jeremy Toeman shares his time at CBS Interactive, Etsy, and Warner Media, where he led the innovation team. Jeremy Toeman explains his transition to starting Augie in January 2022, following his departure from Warner Media in October 2021. Development and Purpose of Augie Scott MacKenzie and Jeremy Toeman discuss the name "Augie," which was derived from "Aug X Labs" and later simplified to "Auggie." Jeremy Toeman explains that Augie is designed as a video editor for busy business professionals, aiming to simplify video editing for non-professionals. Jeremy Toeman shares his experience of struggling with video editing tools like Premiere Pro and the inspiration behind creating Augie. Scott MacKenzie and Jeremy Toeman discuss the integration of AI in Augie, which helps in creating transcripts, analyzing content, and suggesting clips. AI Integration and Features of Augie Jeremy Toeman explains how Augie uses AI to create transcripts with speaker voice detection and analyze content to suggest clips. Scott MacKenzie and Jeremy Toeman discuss the importance of human interaction in refining the suggested clips and the role of AI in enhancing the editing process. Jeremy Toeman highlights the paradox of choice and the decision to limit the number of suggested clips to three for better user experience. Scott MacKenzie and Jeremy Toeman discuss the potential for integrating Augie with other platforms like Zapier and the importance of...

Industrial Talk is onsite at Xcelerate 2025 and talking to Michael Mills, Technical Sales Manager at Fluke Reliability about "Connected Reliability with EMaint". Scott MacKenzie interviews Michael Mills, Technical Sales Manager at Fluke Reliability, about the eMaint X5 system. X5, the third version in three years, is a scalable, cloud-based system designed for global deployment, integrating data from various locations and currencies. It supports standardized benchmarking and offers a unified dashboard for executive views. X5 also includes a spare parts inventory section and integrates with Azima's vibration analysis for automated work order generation. Future developments focus on standardization, mobile enhancements, and AI/machine learning to improve data accuracy and user experience. Action Items [ ] Reach out to Michael Mills on LinkedIn to connect and learn more about email and Fluke Reliability's solutions. Outline Introduction and Welcome Scott MacKenzie introduces the Industrial Talk podcast, highlighting its focus on industry professionals and innovations. Scott MacKenzie welcomes listeners and thanks them for their support, mentioning the platform's celebration of industry professionals. Scott MacKenzie announces the broadcast from the Xcelerate 2025 event, sponsored by Fluke Reliability. Scott MacKenzie introduces Michael Mills, the Technical Sales Manager with Fluke Reliability, and expresses excitement about discussing various topics. Discussion on Autonomous Cars and Personal Backgrounds Scott MacKenzie and Michael Mills discuss their experiences with autonomous cars, specifically Waymo. Michael Mills shares his positive experience with the autonomous car, noting the absence of a driver. Scott MacKenzie mentions his son's experience with the autonomous car and expresses excitement about the future of such technology. Michael Mills provides a brief background on himself, mentioning his 10-year tenure with Fluke Reliability and his focus on software and integrated systems. Overview of eMaint X5 System Scott MacKenzie expresses enthusiasm for the connected reliability effort at Fluke Reliability. Michael Mills explains the evolution of the eMaint system, from X3 to X5, highlighting the modern technology and scalability of X5. Michael Mills discusses the global deployment capabilities of X5, including support for different currencies and time zones. Scott MacKenzie inquires about the system's ability to provide an executive view of data across multiple sites, and Michael Mills confirms its capabilities. Currency and Scalability of eMaint X5 Scott MacKenzie asks about the system's handling of currency and exchange rates, and Michael Mills confirms its ability to pull and translate data from different databases. Michael Mills discusses the ongoing development and integration of new technologies like Zima and Proof Technica into the eMaint system. Scott MacKenzie and Michael Mills discuss the architectural vision of eMate as a hub for seamless connectivity and integration with other systems. Michael Mills emphasizes the importance of standardization and the ability to scale the system across multiple locations. Cloud Transition and Support Scott MacKenzie and Michael Mills discuss the transition from on-premise to cloud-based systems, with eMaint being one of the first to adopt a SaaS platform. Michael Mills highlights the benefits of cloud-based systems,...

Industrial Talk is talking to Chris Luecke, Founder and Host of Manufacturing Happy Hour Podcast about "Complete focus on manufacturing success". Scott Mackenzie interviews Chris Luecke about his "Manufacturing Happy Hour" podcast. Chris, an engineer with a background in manufacturing and automation, discusses the podcast's origins, its evolution from a YouTube series to a leadership podcast, and its focus on collaboration and idea-sharing in the manufacturing industry. He emphasizes the importance of leveraging technology, such as AI and digital transformation, to enhance productivity and attract young talent. Chris also highlights the need for manufacturers to engage with the tech community and innovate to stay competitive. The conversation is punctuated by power outages but remains engaging and insightful. Action Items [ ] @Scott MacKenzie - Subscribe to the Manufacturing Happy Hour podcast. [ ] @Scott MacKenzie - Explore the concept of "exponential improvements" in manufacturing through automation and AI. [ ] @Scott MacKenzie - Consider ways for manufacturers to engage more actively with the broader tech community. [ ] Connect with Chris Luecke on LinkedIn. Outline Introduction and Technical Difficulties Scott MacKenzie introduces the Industrial Talk Podcast and highlights the importance of celebrating industry professionals. Scott mentions the technical difficulties faced during the recording due to power outages. Scott expresses gratitude to Chris Luecke for his participation and sets the stage for the conversation. Scott acknowledges the resilience of Chris and himself in continuing the conversation despite the technical issues. Chris Luecke's Background and Manufacturing Happy Hour Chris Luecke shares his background, starting as an engineer at Marquette University and working with Anheuser Busch and Rockwell Automation. Chris explains the origin of Manufacturing Happy Hour, a podcast that started as a YouTube series recorded on his iPhone. The podcast evolved into a leadership podcast, focusing on manufacturing and automation technology. Chris discusses his transition from a full-time job to a full-time content creator and community builder. The Journey to Podcasting Scott MacKenzie and Chris Luecke discuss their experiences with podcasting, including initial challenges and equipment choices. Chris shares his early podcasting journey with Pub Cast Worldwide, a podcast about drinking culture and craft beer. Chris emphasizes the importance of starting with basic equipment and gradually upgrading as the audience grows. Scott and Chris agree on the value of podcasting as a relationship-building tool in the B2B world. Impact and Purpose of Manufacturing Happy Hour Chris explains the purpose of Manufacturing Happy Hour, which is to bring people together to collaborate and share ideas over a beverage. The podcast aims to equip manufacturing leaders with tools, technologies, and insights through interviews with experts. Chris highlights the importance of the community aspect, where listeners can engage and learn from each other. Scott asks about the tangible benefits of the platform, and Chris shares examples of connections made through the podcast and events. Future of Manufacturing and Industry 4.0 Chris discusses the future of manufacturing, emphasizing the importance of automation and...

Industrial Talk is onsite at DistribuTech 2025 and talking to Jason Cunningham, VP Business Development at Power Grid Components about "Ensuring Power Quality". Scott Mackenzie hosts an industrial podcast from Distribute Tech in Dallas, Texas, sponsored by Siemens. He interviews Jason Cunningham from Power Grid Components (PGC), who has 19 years of experience in the industry. PGC, formed in 2017, owns eight to nine companies and focuses on providing compatible solutions for utilities and renewables. Cunningham discusses the Syncrotec MDX, a device that mitigates inrush current when switching into a transformer, addressing voltage sags. The device, which has been on the market for about 10 years, can be installed in various switchgear and is compatible with different manufacturers. It stores operational data for up to 500 operations, with the Supertech Plus storing up to 2000 operations. Cunningham can be contacted via LinkedIn for more information. Action Items [ ] Reach out to Siemens for more information on their smart infrastructure and grid software solutions. [ ] Connect with Jason Cunningham on LinkedIn to learn more about the Syncrotec MDX product. Outline Introduction and Welcome to Industrial Talk Podcast Speaker 1 introduces Scott Mackenzie and the Industrial Talk Podcast, emphasizing its focus on industry innovations and professionals. Scott MacKenzie welcomes listeners, highlighting the importance of industry professionals and their contributions to making the world better. The podcast is broadcasting from Distribute Tech in Dallas, Texas, and is sponsored by Siemens, smart infrastructure, and grid software. Scott MacKenzie introduces Jason Cunningham from PGC, who is in the "hot seat" for the interview. Jason Cunningham's Background and Role at PGC Jason Cunningham introduces himself, mentioning his 19 years of experience in the industry, including selling high-voltage circuit breakers and circuit switchers. Jason recently joined Power Grid Components (PGC) to help integrate products into the US market. PGC owns about eight or nine companies within the industry, formed in 2017 to provide compatible solutions for utilities and renewables. Jason explains that PGC's goal is to offer compatible products that can support each other, providing solutions to end-users. Introduction to Syncrotec MDX and Its Functionality Jason introduces the Syncrotec MDX, a device that can be applied to any switchgear component, such as a circuit breaker, recloser, or circuit switcher. The Syncrotec MDX mitigates the inrush current when switching into a transformer, addressing the issue of voltage sags or drops. Scott MacKenzie and Jason discuss the importance of power quality and how the Syncrotec MDX helps maintain it. Jason mentions the IEEE 1547 standard, which is gaining traction and addresses power quality issues in large wind or solar farms. Installation and Compatibility of Syncrotec MDX Jason explains the installation process of the Syncrotec MDX, which involves working with the manufacturer of the switchgear to set the timing of the unit. The device can be installed remotely, and PGC can dial it in slightly on-site to ensure it is ready to go. Jason highlights the agnostic nature of the Syncrotec MDX, which can be used with various switchgear manufacturers and voltage levels. The Syncrotec MDX can handle voltage levels up to 1100 KV, making it suitable for a wide range of applications. Future Prospects and Additional...

Industrial Talk is onsite at Xcelerate 2025 and talking to Leandro Escobar, Director, Business Development at Timenow about "AI Driven Project Management Solution". Scott Mackenzie interviews Leandro Escobar from Time Now, a Brazilian consulting firm expanding in the US, at the Xcelerate 2025 conference in Austin, Texas. Leandro discusses the firm's AI-driven solutions, including their large language model, Keno, and project management tool, Time Connect. Time Now offers consulting services for asset management, reliability, and project management, helping clients with criticality assessments, training, and technology integration. They also provide temporary skilled labor to address industry shortages. Leandro emphasizes the importance of bridging generational knowledge gaps and leveraging AI to improve industrial asset management and reliability. Action Items [ ] Visit Time Now's website at www.timenowglobal.com. [ ] Connect with Leandro Escobar on LinkedIn. Outline Introduction and Welcome to Industrial Talk Podcast Scott Mackenzie introduces the Industrial Talk Podcast, highlighting its focus on industry professionals and their innovations. Scott MacKenzie welcomes listeners and thanks them for their support, emphasizing the platform's celebration of industry professionals. The podcast is broadcasting live from Xcelerate 2025 in Austin, Texas, showcasing problem solvers and innovations. Scott MacKenzie introduces Leandro Escobar, a problem solver and former neighbor, to the conversation. Leandro Escobar's Experience at Xcelerate 2025 Leandro Escobar shares his positive experience at the conference, mentioning insights on AI and machine learning in asset management. Leandro discusses the importance of understanding market trends and positioning companies ahead of the competition. Scott MacKenzie clarifies the difference between large and small language models, with Leandro explaining their role in reliability and training technicians. Leandro mentions their AI-based tool, Keno, which uses historical data to support clients in project and asset management. Overview of Time Now and Its Services Leandro provides an overview of TimeNow, a large consulting engineering firm in South America, now expanding in the US. Time Now started as a project management consulting firm and has grown to include engineering, asset management, and reliability tools. The company supports clients from the beginning of a project's life cycle to its commissioning, covering all aspects of asset management. Scott MacKenzie asks if Time Now's services are more suited for Greenfield projects or existing manufacturers, with Leandro confirming they support both. Consulting and Technology Solutions by TimeNow Leandro explains that Time Now offers consulting services, including program management and asset management support for existing clients. The company partners with Fluke Reliability to provide training and support for clients implementing their solutions. TimeNow helps clients revise their equipment criticality, hierarchy, and response plans, and integrates real-time monitoring sensors. Scott MacKenzie inquires about TimeNow's technology solutions, with Leandro mentioning their AI-based tools like Keno and Time Connect. AI and Technology Integration in Time Now's Solutions Leandro describes Time Connect as a project management and shutdown planning tool that integrates schedules from different...

Industrial Talk is onsite at PowerGen and talking to Eneko de Irala and Alejandro Borges with Nomad Solar Energy about "Solar power solution anytime, anywhere". Scott Mackenzie interviews Eneko de Irala, VP of Sales, and Alejandro Borges from Nomad Solar Energy at Power Gen in Dallas, Texas. Nomad Solar Energy offers a mobile solar energy solution in a 20-foot container, deployable in under two hours, which can reduce diesel consumption by 30,000 liters annually. The system includes 184 solar panels, providing 107 kWh per hour, and can be scaled up with additional containers. It is designed for heavy-duty use, including remote areas and harsh climates. The company also offers battery storage solutions and aims to adapt to new solar technologies. Action Items [ ] Follow up with Nomad Solar Energy through their website at nomadsolar.energy or connect with Alejandro Borges on LinkedIn. [ ] Explore opportunities to deploy Nomad Solar Energy's solutions in remote power generation applications, such as oil and gas rigs. [ ] Investigate integrating Nomad Solar Energy's containerized solar systems with battery storage to create hybrid power solutions. Outline Introduction and Welcome Scott Mackenzie introduces the podcast, highlighting its focus on industrial innovations and trends. Scott MacKenzie welcomes listeners and thanks them for their support, emphasizing the importance of industry professionals. The podcast is broadcasting from Power Gen in Dallas, Texas, showcasing advanced technology and individuals dedicated to solving problems. Scott MacKenzie introduces the guests from Nomad Solar Energy and humorously mentions chasing them down for the interview. Background of Nomad Solar Energy Eneko introduces himself as the VP of Sales at Nomad Solar Energy, with a background in international markets. Eneko explains the company's mission to provide sustainable energy solutions, reducing diesel consumption and bringing electricity to remote areas. The company participates in industrial and humanitarian projects, showcasing their products at Power Gen in Dallas. Eneko highlights the significant savings in diesel consumption achievable with their products, emphasizing the positive reception at the event. Introduction of Alejandro Borges Alejandro Borges introduces himself and his role in marketing and strategy at Nomad Solar Energy. Alejandro explains the company's goal to turn on the green lights in Dallas and the United States, providing innovative energy solutions. Scott MacKenzie asks for a simple explanation of Nomad Solar Energy's solution. Eneko describes the company's container-based solar energy solution, designed for easy deployment and maintenance. Details of the Solar Energy Solution Eneko explains the design of the solar panel container, which can be deployed in about two hours with two people. The container includes all necessary components, such as inverters, and is pre-wired for easy setup. The solution is designed to be scalable, allowing for multiple containers to be used together for increased power. Alejandro adds that the solution can also include battery storage for continuous power supply. Deployment and Maintenance Scott MacKenzie inquires about the deployment process and the size of the typical solution. Eneko explains that the solution comes in two sizes: a 20-foot container with 184 solar...

Industrial Talk is talking to Jim Mayer, Founder and Host of The Manufacturing Culture Podcast about "His passion and drive for manufacturing success". Scott Mackenzie interviews Jim Mayer, a manufacturing industry expert and podcaster, on the Industrial Talk Podcast. Jim shares his journey from construction to manufacturing, highlighting his roles at Fastenal, West Coast Aerospace, Keyence, MSC Industrial, and NTMA. He discusses his transition to running his own company, focusing on employee engagement and culture in manufacturing. Jim emphasizes the importance of authenticity and human connection in his podcast, "The Manufacturing Culture Podcast," and "The Manufacturing Connector" YouTube channel. He also touches on the challenges of digital transformation, the need for employee buy-in, and the role of AI in enhancing industry processes. Action Items [ ] Connect with Jim Mayer on LinkedIn. [ ] Check out Jim's website, The MFG Connector, for more information. [ ] Subscribe to Jim's podcasts, including the Manufacturing Culture Podcast and the Manufacturing Connector YouTube channel. Outline Introduction and Initial Greetings Scott Mackenzie introduces the podcast and the guest, Jim Mayer, highlighting his role in the manufacturing industry. Scott emphasizes the importance of amplifying one's voice and using modern marketing platforms for future success. Jim Mayer expresses his admiration for Scott's voice and shares a humorous anecdote about their first meeting. Scott and Jim discuss the weather in Phoenix, sharing personal experiences and humorous stories about the heat. Jim's Background and Career Journey Jim shares his background, mentioning his 25 years in the industry and his initial struggles after leaving college. He describes his journey from retail and restaurant jobs to construction work and eventually finding his passion in manufacturing. Jim recounts his experiences working in construction, including the dangers of roofing and the influence of a Fastenal rep who encouraged him to sell supplies. He talks about his transition to working in machine shops and his successful career with various companies, including MSC Industrial and NTMA. Transition to Podcasting and Culture Consulting Jim explains his decision to leave the corporate world and start his own company, focusing on employee engagement and talent management in manufacturing. He discusses the challenges of positioning himself as a culture consultant and the initial failures he faced. Jim describes his shift to creating content through podcasting, starting with the Manufacturing Culture Podcast. He shares the story of how a friend encouraged him to start a podcast and the initial success of his first episode. The Manufacturing Culture Podcast and Its Impact Jim details the structure and content of his podcast, emphasizing the importance of creating a narrative arc and engaging stories. He explains how he conducts research on his guests and their companies to ensure the content is informative and engaging. Jim discusses the feedback he received from listeners, highlighting the importance of addressing both solutions and personal stories. He mentions the creation of the Manufacturing Connector YouTube channel to focus on tools, technology, and solutions for the industry. Challenges and Solutions in Digital Transformation Scott and Jim discuss...

Industrial Talk is onsite at DistribuTech 2025 and talking to Ben Lanz, Sr. Director, Industry & External Affairs at Osmose about "Power reliability and resiliency". Scott Mackenzie interviews Ben Lanz from Osmose, discussing the challenges and innovations in the utility industry. They highlight the aging infrastructure in Texas, with ERCOT needing gigawatts for data centers. Osmose has expanded from wood pole diagnostics to underground assessments, including vaults, transformers, and cables. Ben explains the use of AI and machine learning to improve efficiency, particularly in detecting defects in underground cables. They also discuss the importance of human intervention alongside AI for accurate assessments. Ben provides his contact information for further inquiries. Action Items [ ] @Scott MacKenzie - Investigate Osmose's use of AI and machine learning in their diagnostic processes. [ ] Connect with Ben Lanz on LinkedIn or at ben.lanz@osmose.com to discuss potential collaboration opportunities. [ ] Explore Osmose's capabilities in assessing and upgrading aging utility infrastructure. Outline Introduction and Welcome Scott MacKenzie introduces the Industrial Talk Podcast, highlighting its focus on industry professionals and innovations. Scott welcomes listeners and thanks them for their support, emphasizing the platform's celebration of bold and innovative professionals. The podcast is broadcasting live from Distribute Tech in Dallas, Texas, with Scott expressing excitement about the event and the guests. Scott introduces Ben Lanz from Osmose, hinting at a deep dive into industry topics and challenges. Discussion on Texas Infrastructure and ERCOT Ben Lanz discusses the significant challenges faced by Texas, particularly in the utility business, with ERCOT looking for gigawatts of power for data centers. Scott and Ben talk about the aging infrastructure in Texas, with Scott sharing his experience of working with transmission lines built in 1916. Ben mentions the challenges of upgrading aging infrastructure and the need for innovative solutions to meet the growing demand. The conversation touches on the importance of collaboration and innovation in addressing these infrastructure issues. Osmose's Role in Infrastructure Diagnostics and Upgrades Ben explains Osmose's long-standing presence in the industry, focusing on diagnostics and upgrades for wood poles and other infrastructure. Osmose has expanded its portfolio to include underground assessments, covering vaults, transformers, cables, and low-voltage wiring. Ben shares his background in dielectrics and how Osmose is leveraging expertise in various areas to help utilities maintain and upgrade their assets. The discussion highlights the importance of having a deep understanding of deterioration mechanisms and effective upgrade strategies. Challenges and Solutions in Underground Cable Testing Scott and Ben delve into the challenges of testing underground cables, particularly in detecting deterioration mechanisms. Ben explains the limitations of past testing methods and the advancements in technology that allow for more accurate assessments. The conversation covers the use of partial discharge tests and the importance of digitally filtering background noise to detect microarching. Ben describes the process of locating defects in cables and the significance of meeting industry standards for quality control. AI and Machine Learning in Utility Grid Inspections

Industrial Talk is talking to Greg Christensen, Founder and Host of CMMS Radio Podcast about "Your source for all things Asset Management". Scott Mackenzie interviews Greg Christensen about his podcast, CMMS Radio, which focuses on asset management and reliability systems. Greg shares his background in building maintenance and software development, leading to the creation of CMMS Radio in 2021. He emphasizes the importance of people, process, and technology in maintenance management. Greg discusses the challenges of sustaining reliability efforts, the impact of leadership changes, and the need for meaningful data collection. He also highlights the complexity of integrating various maintenance management systems and the importance of collaboration among industry professionals. Action Items [ ] @Scott MacKenzie - Attend the SMRP conference in Fort Worth, TX in October and take advantage of the 10% discount using the code "CMMS10". [ ] Reach out to Greg Christensen on LinkedIn to connect and potentially be a guest on the CMMS Radio podcast. Outline Introduction to Industrial Talk Podcast Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry professionals and their innovations. Scott highlights the importance of celebrating industry professionals who solve problems and collaborate. Scott introduces Greg Christensen, the guest for the episode, and his podcast, CMMS Radio. Scott mentions the common threads among industry professionals and the importance of their passion and vulnerability. Greg Christensen's Background and CMMS Radio Greg Christensen shares his background, starting in the building maintenance industry in the 90s. Greg discusses his experience working in various skilled trades and manufacturing environments. Greg talks about starting a software company to manage the process of account management and work orders. Greg explains the inception of CMMS Radio in 2021, focusing on maintenance management, people, and process, rather than just technology. The Evolution of CMMS Radio Greg describes the initial idea of starting CMMS Radio with monologs and the transition to including guests and videos. Greg mentions the inspiration from other podcasters and the importance of adding value without selling. Scott and Greg discuss the challenges of starting a podcast and the importance of perseverance. Greg emphasizes the importance of having real conversations and not trying to satisfy everyone. Challenges in Asset Management and Reliability Scott and Greg discuss the challenges of maintaining asset management and reliability programs over time. Greg talks about the impact of leadership changes and the importance of preserving effective systems. Scott shares his experience with deploying systems like Indus Passport and the challenges of sustaining reliability efforts. Greg highlights the importance of continuous process improvement and the need for incremental changes. The Role of Technology in Asset Management Scott and Greg discuss the role of technology in asset management and the challenges of implementing comprehensive systems. Greg explains the similarities and differences between various asset management systems like CMMS, EAM, and APM. Greg emphasizes the importance of meaningful data collection and the role of frontline maintenance technicians. Scott and...

Industrial Talk is onsite at DistribuTech 2025 and talking to Adile Ajaja, Director of Digital Technology at EVLO Energy about "Securing Energy Storage". Scott MacKenzie hosts an industrial podcast featuring Adile, an electrical engineer and expert in grid-scale energy storage systems. Adil discusses his background with Hydro Quebec and the evolution of his company, EVLO, which focuses on innovative and cost-efficient energy solutions. They delve into the importance of cybersecurity in energy systems, emphasizing a life-cycle approach to protect against attacks and failures. Adile highlights the challenges of integrating legacy systems with modern cybersecurity measures, as well as the increasing demand for power due to data centers and AI processing. He also touches on Hydro Quebec's strategies to manage this demand through efficiency and renewable energy sources. Action Items [ ] Reach out to Adil on LinkedIn to connect and learn more about EVLO's energy storage solutions and cybersecurity approaches. Outline Introduction and Podcast Overview Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry professionals and their innovations. Scott mentions the new intro and the sponsorship by Siemens, highlighting their role in solving distribution and transmission challenges. Scott introduces the guest, Adile, and discusses the conference's energy and the challenges in the industry. Adil shares his background, mentioning his work with Hydro Quebec and his involvement in smart grids and energy storage systems. Adile's Background and EVLO's Mission Adile explains his career path, starting as a power system engineer at Hydro Quebec and working on smart grids. He describes the joint venture between Hydro Quebec and Sony to create grid-scale energy storage systems. Adile details the evolution of the company, from a joint venture to a fully capable commercial operation called EVLO. Evelo's mission is to provide innovative and cost-efficient energy solutions to utility customers, integrating electrical, mechanical, and software engineering. Cybersecurity in Energy Storage Systems Scott and Adile discuss the importance of cybersecurity in energy storage systems, emphasizing the need for digitalization and data protection. Adile explains the cybersecurity measures implemented at each stage of the product life cycle, from design to operation. They discuss the challenges of protecting legacy systems and the role of NERC in ensuring grid stability and cybersecurity. Adil highlights the importance of creating a secure perimeter around energy assets and conducting regular audits and penetration tests. Addressing Increased Demand for Power Scott and Adile discuss the increasing demand for power due to data centers, AI processing, and other technological advancements. Adile explains Hydro Quebec's strategies to address this demand, including demand response programs and the installation of electronic devices to control energy consumption. They discuss the challenges of balancing generation and demand, especially during peak periods. Adile mentions the shift towards renewable energy sources and the need for cybersecurity in these systems. Future Insights and Contact Information Scott asks Adile about his future insights on energy demand and cybersecurity. Adil predicts continued growth in energy demand due to population growth and technological advancements. He emphasizes the importance of...

Industrial Talk is talking to Sandy Carielli, Vice President at Forrester Research about "Quantum Computing Cybersecurity". Scott Mackenzie and Sandy Carielli discuss the implications of quantum computing on cybersecurity. Quantum computers could potentially break today's public key cryptography, compromising data security. Carielli highlights the importance of transitioning to new, quantum-resistant algorithms, such as those developed by NIST. She emphasizes the urgency for organizations, especially government agencies and financial institutions, to start this migration process. Carielli also warns of the "harvest now, decrypt later" attack scenario, where data is intercepted today and decrypted later with a future quantum computer. The conversation underscores the need for proactive measures to ensure digital trust and security. Action Items [ ] Conduct a cryptographic discovery exercise to inventory the algorithms and protocols currently in use across the organization. [ ] Bring together a cross-functional team to assess the organization's exposure to quantum computing threats and start the process of migrating to post-quantum cryptography. [ ] Incorporate requirements for quantum-resistant cryptography in procurement processes and vendor SLAs. [ ] Prioritize the migration of high-value, long-term data and systems that rely on digital signatures. Outline Introduction and Purpose of Industrial Talk Podcast Scott MacKenzie thanks listeners for their support and highlights the platform's dedication to celebrating achievements and amplifying messages. Scott MacKenzie praises Sandy Carielli from Forrester Research for her contributions to quantum computing and cybersecurity. The conversation aims to explore the transformative impact of quantum computing on cybersecurity. Scott MacKenzie's Perspective on Innovation and Technology Scott MacKenzie discusses the importance of creating content and demonstrating the human side of professionals in various industries. He emphasizes the need for companies to adapt to new technologies and innovations to remain successful. Scott MacKenzie shares themes from his conversations with industrial leaders, such as the importance of education, collaboration, and innovation. He highlights the need for companies to be nimble, trusted, and passionate about solving challenges. Introduction to Sandy Carielli and Quantum Computing Scott MacKenzie introduces Sandy Carielli and her work at Forrester Research on quantum computing and cybersecurity. Sandy Carielli explains the process of selecting topics for research at Forrester, including trends, market exposure, and regulatory changes. The conversation touches on the rapid evolution of technologies and the importance of staying current. Sandy Carielli mentions the annual top 10 emerging technologies report published by Forrester. Quantum Computing and Its Impact on Cybersecurity Sandy Carielli provides an overview of quantum computing and its potential to break today's public key cryptography. She explains the concept of public key cryptography and its role in securing communications and transactions. The discussion covers the potential risks posed by nation-states developing quantum computers and the need for cybersecurity measures. Sandy Carielli highlights the efforts to develop new cryptographic algorithms resistant to quantum computers. Preparing for Quantum...

Industrial Talk is onsite at Xcelerate 2025 and talking to Gary Wood, Customer Success Manager at Fluke Reliability about "You reliability journey today into the future". Scott Mackenzie interviews Gary Wood, a passionate industry professional and Customer Success Manager at Fluke Reliability, at the Accelerate 2025 event in Austin, Texas. Gary shares his journey from a military background to a career in manufacturing, emphasizing the importance of personal connections and team buy-in in maintenance and reliability. He discusses the challenges of implementing and sustaining condition-based monitoring (CBM) systems, the role of technology in improving asset management, and the necessity of demonstrating return on investment (ROI) to executive leadership. Gary also highlights the evolving capabilities of CBM tools like Azima, Connect Assets in enhancing predictive maintenance and reducing downtime. Action Items [ ] Reach out to Gary Wood on LinkedIn to connect and learn more about Fluke's solutions. [ ] Explore the use of condition-based monitoring and Azima technology to improve asset management and maintenance practices. [ ] Prepare financial data and "receipts" to demonstrate the return on investment of a reliable maintenance program when presenting to executives. Outline Introduction and Technical Issues Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry professionals and innovations. Scott mentions the current event, Accelerate 2025, and the technical issues faced during the broadcast. Scott humorously suggests using older versions of technology to resolve issues. Scott introduces Gary Wood, highlighting his passion and experience in the industry. Gary Wood's Background Gary Wood shares his background, mentioning his military service and his father's influence in the manufacturing industry. Gary describes his career progression from a maintenance technician to a plant manager. He emphasizes the importance of learning and the relationships built throughout his career. Scott and Gary discuss the long-standing issues of maintenance, reliability, and asset management in the industry. Challenges in Maintenance and Reliability Gary talks about the current state of the industry, noting that people are less focused on internal improvements. He stresses the importance of personal connections and care within maintenance teams. Gary shares his experience with a technician who was initially resistant to change but later became a dedicated team member. Scott and Gary discuss the necessity of creating a culture of pride and focus in maintenance and reliability. Gary's Role at Fluke Gary explains his role as a Customer Success Manager at Fluke, focusing on implementing and nurturing CMS systems. He describes the importance of taking clients through the future and adapting CMS systems to their evolving needs. Gary discusses the challenges of preventing pencil whipping and the importance of internal strength and KPIs. He emphasizes the human factor in maintenance and the need for continuous improvement. Creating a Reliability Culture Scott asks about creating a reliability culture within an organization. Gary shares an example of a successful transformation in a Michigan-based company. He explains the importance of explaining the benefits of new technologies and gaining team buy-in. Gary highlights the...

Industrial Talk is talking to Brian Baker, President and CEO of Sentry Equipment about "Achieving manufacturing excellence with high employee satisfaction". Scott Mackenzie interviews Brian Baker, CEO of Sentry Equipment, highlighting the company's 100-year history and its role in power generation and water sampling. Baker discusses Sentry's evolution from supporting dairy boilers to power plants and other industries, emphasizing the importance of low-cost energy, a skilled workforce, advanced technology, and the U.S. being the largest market. He also explains Sentry's transition to employee ownership in 1986, which has motivated employees and improved customer service. Baker advocates for employee ownership as a fair and effective transition strategy for business owners. Action Items [ ] Connect with Brian Baker on LinkedIn or email him at Brian.Baker@Sentry-Equip.com to discuss employee ownership and transitioning businesses to employee ownership. [ ] Reach out to Brian to learn more about Sentry Equipment's manufacturing capabilities and how they can support your business. Outline Introduction and Purpose of Industrial Talk Podcast Speaker 1 introduces Scott Mackenzie and the Industrial Talk Podcast, emphasizing its focus on industry professionals and innovations. Scott MacKenzie thanks listeners for their support and highlights the excitement in various industries like manufacturing, oil and gas, and power generation. Scott MacKenzie introduces Brian Baker, CEO of Sentry Equipment, and expresses excitement about the conversation. Scott MacKenzie encourages listeners to amplify their voices and messages through Industrial Talk, offering to have conversations on various industry topics. Introduction of Brian Baker and Sentry Equipment Scott MacKenzie welcomes Brian Baker to the podcast and highlights Sentry Equipment's 100-year history of providing solutions and services. Brian Baker shares his background, mentioning his transition from being a CPA to a financial position at Sentry Equipment in 1995. Brian Baker discusses his role as President and CEO for the past 13 years and his enjoyment of the strategic aspects of managing the business. Scott MacKenzie and Brian Baker discuss the evolution of Sentry Equipment from supporting dairy boilers to power generation and other industries. Sentry Equipment's Role in Power Generation Brian Baker explains how Sentry Equipment's products and services help power stations maintain efficient operations by monitoring water chemistry. Scott MacKenzie relates his background in power generation and asks for a specific use case. Brian Baker describes how Sentry Equipment's equipment helps moderate heat, flow, and pressure in power plants, ensuring precise water chemistry monitoring. Brian Baker highlights the company's dual role as a manufacturer and a full-service provider, offering installation, training, and maintenance contracts. Sentry Equipment's History and Evolution Brian Baker shares the history of Sentry Equipment, starting with its founder Roy Henze and the company's initial focus on dairy boilers. Scott MacKenzie and Brian Baker discuss the company's evolution from supporting dairies to power plants as the electric grid became more reliable. Brian Baker talks about the company's diversification in the 2000s due to the Enron scandal and the subsequent decline in the power industry.

Industrial Talk is onsite at DistribuTech 2025 and talking to Allan Schurr, Chief Commercial Officer at Enchanted Rock about "Microgrids and onsite generation". Scott MacKenzie interviews Allan Schurr, Chief Commercial Officer at Enchanted Rock, about their on-site generation solutions using natural gas reciprocating engines. Enchanted Rock provides backup power for data centers and other industrial customers, offering services to the grid when needed. They have 370 microgrid sites and 2,000 generators, with the largest sites having over 100 generators. Schurr discusses the benefits of natural gas over diesel, the importance of proactive maintenance using data analytics, and the potential for nuclear power in the future. Enchanted Rock is vertically integrated, handling EPC, manufacturing, O&M, and market-facing work. Action Items [ ] @Scott MacKenzie - Connect with Allan Schurr on LinkedIn. [ ] @Scott MacKenzie - Provide Allan Schurr's contact information (email: aschurr@enchantedrock.com) on the Industrial Talk podcast website. Outline Introduction and Welcome Scott MacKenzie introduces the Industrial Talk podcast, highlighting its focus on industry professionals and innovations. Scott thanks the listeners for joining and mentions the podcast's sponsor, Siemens, and their involvement in the Dallas event. Scott introduces the guest, Allan Schurr, Chief Commercial Officer at Enchanted Rock, and sets the stage for the conversation. Allan Schurr's Background Allan Schurr shares his background, starting with his work in the power generation department at PG&E and moving to customer-side energy solutions. He discusses his experience with deregulation in California and his roles at various companies, including Silicon Energy, Itron, IBM, and Edison International. Allan mentions his current role at Enchanted Rock and his extensive experience in the energy sector. Enchanted Rock's Solutions and Market Position Allan explains Enchanted Rock's focus on on-site generation using natural gas reciprocating engines for backup power. He highlights the company's ability to provide services to the grid and their involvement in large projects, particularly with data centers. Scott and Allan discuss the challenges faced by data centers in terms of power requirements and the need for backup solutions. Grid Stress and Data Center Solutions Allan elaborates on how data centers can provide backup power during grid stress and the benefits of on-site generation. He explains the role of grid operators in managing capacity and the potential for data centers to provide interconnection faster. Scott and Allan discuss the technical aspects of dispatching on-site generation and the advantages of natural gas over diesel. Vertical Integration and Market Strategy Allan details Enchanted Rock's vertical integration, including EPC, manufacturing, O&M, and market-facing work. He emphasizes the importance of assurance in providing backup power and the company's ability to finance projects if needed. Scott and Allan discuss the role of on-site generation as a peaker reserve and the benefits of scarcity pricing models. Future of Energy and Technological Advancements Scott and Allan discuss the future of energy, with a focus on nuclear power and its potential to become a significant part of the energy mix. They touch on the role of solar, batteries, and dispatchable gas assets in the energy landscape. Allan...

Industrial Talk is talking to Paula Courtney, President and CEO of The Verde Group about "Eliminating Strategic Blind Spots". Scott Mackenzie hosts Paula Courtney from the Verde Group on the Industrial Talk Podcast to discuss customer experience insights and their role in growing and protecting revenue. Paula emphasizes the importance of understanding customer pain points and avoiding vanity metrics like "how much do you love us" surveys. The Verde Group uses AI to analyze unstructured data quickly, helping clients like a large retailer gain $350 million in revenue. Paula highlights the need for effective change management and continuous monitoring to address customer issues and improve business performance. She also discusses the challenges of incentivizing customer participation in surveys and the impact of AI on market research. Action Items [ ] Explore how the Verde Group's approach to voice of customer insights could benefit your organization in protecting and growing revenue. [ ] Reach out to Paula Courtney on LinkedIn or visit the Verde Group website to subscribe to their monthly newsletter. Outline Introduction and Welcome Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry professionals and innovations. Scott welcomes listeners and highlights the importance of celebrating industry professionals who solve problems and innovate. Scott introduces Paula Courtney from the Verde Group, who specializes in eliminating strategic blind spots using customer experience insights. Scott emphasizes the importance of listening to customers and analyzing their feedback to grow and protect revenue. Discussion on Customer Experience and Revenue Protection Scott and Paula discuss the importance of listening to customers and analyzing their feedback to protect and grow revenue. Scott shares his thoughts on the need to inspire the next generation of leaders in the industry. Scott emphasizes the importance of making industry messages more entertaining and engaging to attract younger audiences. Paula explains the Verde Group's approach to helping clients protect and grow revenue through voice of customer insights. Paula's Background and Verde Group Overview Paula provides a brief background on herself and the Verde Group, a global market research consultancy. The Verde Group helps clients protect and grow revenue by identifying blind spots in customer experiences. Paula explains the broad range of industries the Verde Group works with, including financial services, agriculture, and retail. Scott and Paula discuss the importance of understanding customer needs and expectations to improve business performance. Challenges in Customer Research and Data Analysis Paula explains the challenges of conducting customer research and the importance of asking the right questions. The Verde Group avoids vanity metrics like "how much do you love us" surveys and focuses on identifying real customer problems. Paula discusses the importance of using customer language in surveys to get accurate responses. Scott and Paula talk about the declining response rates to customer surveys and the need to incentivize participation. Incentivizing Customer Participation and Data Collection Paula shares various techniques for incentivizing customer participation in surveys, such as financial...

Industrial Talk is onsite at Hexagon LIVE and talking to Dilraj Kahai and Eric Shufelt with 21Tech about "Data is gold and key to success". Scott Mackenzie hosts an industrial podcast featuring Dilraj and Eric from 21 Tech, discussing asset management and AI solutions. They highlight the challenges of integrating AI into asset management due to incomplete and dirty data. 21 Tech's approach involves developing AI point solutions to automate processes and clean data incrementally, making it more manageable for clients. They focus on public sector industries like transit, utilities, and public works, offering pre-built solutions to expand market reach. Eric Shufelt emphasizes the importance of understanding client needs and processes to ensure successful implementations and continuous improvement of systems. Action Items [ ] @Scott MacKenzie - Follow up with Eric Shufelt on LinkedIn to discuss 21 Tech's professional services offerings and how they can help organizations improve their asset management processes. [ ] @Scott MacKenzie - Connect with Dilraj Kahai and Eric Shufelt to learn more about 21 Tech's approach to leveraging AI and Hexagon's software to solve industry-specific challenges. [ ] Explore opportunities to collaborate with 21 Tech on bringing AI-powered asset management solutions to the transportation, utilities, and public works sectors. Outline Introduction and Welcome to Industrial Talk Podcast Scott Mackenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry innovations and trends. Scott welcomes the audience and highlights the importance of the industrial sector, including manufacturing, oil and gas, and data. Scott introduces the guests, Dilraj and Eric, from 21 Tech, and praises their contributions to the industry. The podcast aims to celebrate industry professionals and their contributions to solving daily problems. Introduction of Guests and Initial Discussion Scott Mackenzie introduces Dilraj and Eric, highlighting their roles and contributions to the industry. Dilraj introduces Eric Schmidt, Vice President of Professional Services at 21 Tech, as a brilliant mind in asset management. Dilraj and Eric discuss the progress and changes in the industry since their last conversation. Scott Mackenzie refers to the current industrial landscape as an "industrial Renaissance," indicating the rapid advancements and changes. Challenges in Asset Management and AI Integration Dilraj discusses the challenges companies face in integrating AI into asset management, particularly the issue of incomplete and dirty data. 21 Tech has developed AI solutions to automate processes and clean up data, making it more efficient and reliable. Scott Mackenzie and Dilraj discuss the importance of clean data in making informed decisions and avoiding bad decisions based on dirty data. 21 Tech's AI solutions help automate data entry and ensure pristine data, saving time and improving efficiency. Addressing Historical Data and Incremental AI Solutions Dilraj explains how 21 Tech addresses the issue of historical data, either by starting clean from now or using AI to clean up old data. The AI solutions provide incremental steps to clean data, making the process less overwhelming and more manageable. Scott Mackenzie and Dilraj discuss the importance of having clean data for accurate insights and decision-making. 21 Tech's approach helps organizations incrementally improve their data quality without...