DiscoverThe Delivering WOW Dental Podcast
The Delivering WOW Dental Podcast
Claim Ownership

The Delivering WOW Dental Podcast

Author: Dr. Anissa Holmes

Subscribed: 328Played: 17,084
Share

Description

This Podcast is for you, the Dentist, Entrepreneur, or Small Business Owner. Voted one of the "Top 25 Women in Dentistry" by Dental Products Report, Dr. Anissa Holmes has effectively mastered the skill of the use of Social Media, with a Facebook following of over 50,000 fans. Dr. Holmes has discovered that the most effective way to get massive results is to first have a vision and to focus on what matters most. Dr. Holmes teaches you actionable steps to develop your dental practice's culture, systems, and brand. Dr. Holmes is going to reveal what works in Social Media, how to build an amazing dental team, and well as strategies to increase your productivity and profitability. Dr. Holmes has figured out what works to create a dental practice full of "Raving Fans". Dr. Holmes interviews Dental Experts and Non-Dental Entrepreneurs such as Dr. David Moffet, Dr. Mark Costes, Mike Michalowicz and John Lee Dumas, to bring you BIG, powerful strategies to help you scale up your business so that you can achieve more while working less.
129 Episodes
Reverse
Hi, everyone, and welcome to another episode of The delivering while dental podcast. I'm your host, Dr. Anissa Holmes. And today we're talking about teaching your dental team, how to get your patients to come back. Now, this is one of those topics that I absolutely love. Because a lot of times, as many of you guys know, we're focusing so much on what's happening day to day, we're focusing on marketing, and we have a huge back door problem. Patients are not necessarily making their recall visits, they're coming in or setting treatment plans, they're not scheduling. And so this is a topic that's really extremely important for us to consider. So as we start looking at having our patients coming back, creating a process for that, the one thing that we want to look at is do we have a system to actually track what happens with our patients week to week, how many patients do we have that came in last week, that actually left without an appointment? Now what you're going to want to get to, you're going to want to develop a system, that now your team can actually come to you in a weekly meeting and a weekly meeting. And they will say, Doc, letting you know, last week, we had 10 patients who were unscheduled, and this is why they were unscheduled, this patient went to see the endodontist, this patient didn't have any additional restorative treatment, this patient is going to go ahead and apply for financing. I'm going to follow back up with them next week, Monday, right, you want to get to that place. So as we start looking at getting patients to come back, the first thing that we actually want to do is see how many patients are actually leaving out of the back door. Right? Really, really important. So obviously, that's one of those things that we want to look at, as we're looking at building out our systems, we also want to look at as well, what is our AR looking like week to week, right? Is it going up? Is it going down? I actually had a call yesterday with a doctor who was looking at coaching, and she was saying that they had a huge accounts receivable issue. In fact, statements had not been sent out in over a year and she had no clue. And so that's another system, as many as well as many other systems that you're going to want to put in place that you're tracking week to week. But as we're getting back to getting your patients to come back, once you have that system in place to just see where you are, then now you can actually go ahead and create processes to improve. So as we're looking again, as how we're going to train a team, one thing that I hear a lot of and I see it a lot in Facebook groups are people saying let's have a morning huddle and see which patient that comes in that we can ask for a referral. Okay, now, that's all great and fine, where we're actually having that discussion and asking for referrals. But the first thing that we want to do just to kind of push it back a little bit, is to actually think about why would somebody want to refer? Right? What is our what is our culture and our practice look like? What sort of experiences are we providing for our patients. And one thing that you're going to want to make sure that you put in place is a system, again, a way to be able to make sure that you're giving consistent, great experiences to your patients. And so definitely those different touch points I've spoken about in the past, having coffee table culture books, where patients are coming in, they see how you're serving the community, they see what you're doing, in terms of taking care of your team doctors, they see that you're doing continuing education they're seeing before and after pictures of the great work that you're doing. Perhaps you're offering complimentary coffee, tea, perhaps you have, you have a toy box where kids actually go to the toy box first, right? That can be an experience for the kids. you're offering a tour. You've got your core values on the wall, perhaps you're offering a warm peppermint sentence, how at the end, right? What experiences are you having with your patients because at the end of that process, what you can actually do is now when the doctor comes into the room, the doctor can say, how was your experience today? There are so many people that are afraid to go to the dentist that we want to make sure that you have an amazing experience, right? How was that warm peppermint-scented towel? So you have our dental assistants who have been trained in hand and arm massage. And so they're able to actually offer that service to patients, right? So we can ask, you know, how was that? How was your experience? Did you enjoy the Did you get a cup of hot chocolate or the freshly brewed Blue Mountain coffee, right? So we can ask those questions. So as we're planting seeds in our patient's heads, reminding them of the great experience, how was the tour right? Then now what we can do is as they're going to the front desk, now we can have that extroverted team member to ask that patient again, how was your experience today, and when that patient says it was great, it was amazing, then now they can say, wonderful, we would love if you'd be willing to share that experience. There are so many people that are afraid to go to the dentist, it just might change someone's life, that now we're able to get that video testimonial that now we can add to our website, or now we can upload to Google My Business or now we can upload to Facebook. And we can actually create some ads so that now we have not only hundreds but 1000s of people hearing about that patients experience. Okay, so as we start looking at how can we get our patients to come back? Number one, we have to think about what are the experiences that we're actually providing for them. Okay, the other thing that we want to look at in terms of how we're going to get our patients to come back, is to really think about what's the real issue in terms of why patients are actually not coming back. And a lot of times, so what it really is, is that we don't yet have the training, we don't yet have the skill set to actually be able to have conversations that will lead our patients to actually go ahead and get started with treatment. And a lot of times, honestly, is that we have this fear of being objection blocked, right? So we have spoken about procedures to a patient and the past. They've said, does my insurance cover it? And we say, No, insurance doesn't cover this, or it doesn't cover all of it. And so the patient says, Well, let me think about it. And we say, okay, and why do we say okay, because that is the skill set of where we are. So what we want to start focusing on in order to be able to get our patients to come back is investing in training for you and your team. So that now you can be able to have the conversations that when you're presenting a treatment plan, you can say something, for example, here's the thing, insurance is not going to cover all of this. But why are patients choose to do this anyway, is number one, they know that it doesn't take a lot of time, or it's going to save them time, or it's going to save them money or it's not going to cost that much money. And it's going to give you that peace of mind. Right. So there are some verbal skills, definitely want to look into training. So that now you can get you and your team to the point where now you don't have patients leaving because you have not yet developed the verbal skills for case acceptance. So that's definitely something else that you're going to want to look at as you're looking at creating a process to make sure that you don't have a back door issue. Okay. So again, the three things that you're going to want to look at is, do you know how many patients are leaving out of the back door, the second thing that you're going to want to look at is of all of the patients that are coming in, are you providing a great experience so that they will actually want to come back and not just so that they want to come back so that they will actually tell their friends and their families. And they will actually be able to provide things like video testimonials, that now you can again, utilize in your marketing so that you can attract more amazing patients just like them. T he third thing 100% you're going to want to focus on verbal skills, and case acceptance that is extremely, extremely powerful. We've actually worked with hundreds and hundreds of practices, helping them to be able to grow to be able to scale to be able to put in systems to be able to fix these backdoor issues. And again, one of the things that we definitely want to look at is are you getting your team trained, right? And as the doctor you may have an understanding, or you may think you have an understanding, you may say well, yeah, I think case acceptance is pretty good. And then I say okay, well what is your case acceptance percentage rate doctor, so that we can now go ahead and create opportunities to be able to train and get that hire a lot of times, practice owners just don't know. Right? So we definitely want to start looking at where do we need to focus. Again, as doctors, we are the C II O's. We are the owners of our businesses. And as we're looking at growing businesses that are healthy businesses that allow us to continue to grow and serve people, we want to make sure that we're focusing on providing those great experiences, focus on training our team and focus on again, creating those experiences that will last and we'll allow our patients to share. Alright guys, so hopefully, this was super helpful. If you have any questions about growing your practice, about setting up these systems, feel free to reach out to me, DM me on Facebook, go to our website delivering well.com we'd love to be able to help you to be able to grow your practice. But again, thank you so much for listening to another episode of The delivering wall dental podcast. I look forward to seeing you guys in our next episode.  
Hi guys, and welcome to another episode of The Delivering WOW dental podcast. Today, we're here talking all about treatment plans do's and don'ts and how can we increase our case acceptance rate? How can we present treatment plans in a more concise way. Things that we definitely need to consider. And things that we don't want to do with our treatment plans. And so, so excited to be sharing this episode with you. So as we start looking at treatment plans, some things that we want to start thinking about is number one, do we have a way to be able to communicate so that our patients are doing as much treatment in one visit? I'm not sure if you've ever thought about that but think about it. If you had to go to the dentists five times or seven times to be able to get your work done, would that be easy for you, or would that be hard for you? I can tell you, for me as a business owner it would be really hard to be able to pull away from my business. If I were working for a company, it would be really difficult as well to have to keep saying, "I'm so sorry I have to go to the dentist. I have to go to the dentist." So, as we start thinking about treatment plans and presenting treatment plans, one thing that I want you to think about is how can we make it easy for our patients to actually complete treatment? And that has a lot to do with the verbal skills that we're actually saying so that our patients will understand that we can actually get all of their treatment done within one visit and how we're able to do that.  And to share a little pearl one thing that we coach practices to do within our mastermind and what we're also doing inside of my practice is as we're presenting treatment plans, we're actually asking the patients, "Would you like to do this in many, many visits, maybe five or six visits, or would it be easier for you to actually get this done in one or two visits?" We find that most of our patients either work for a company or they're self-employed, and it's a lot easier for them. So what we have actually done is we've created longer time blocks in our schedules, listening to what works better for our patients so that we're able to go ahead and book everything in one or two visits. Would that be easy for you, or would you prefer to do that? Now, as we're doing that we know that we do have patients who will ask a question, for example, "How much is that going to cost? I'm not sure if I can afford to do everything in one visit." So as we start having that conversation, we already know that that's going to come up and so we are prepared. So now we can say something like, "Most of our patients are just like you. They're not able to fit everything out of pocket in one visit. But here's how they're able to get everything done in one visit anyway." Number one, they have a credit card. So they will use a zero-interest credit card or a credit card that they have so that they can go ahead and get their treatment done and they can pay it off over time. What other patients may do is that they may want to go ahead and get everything done in one visit and they can actually pay it off over time with low monthly payments. So that's another option that works extremely well for a lot of our patients. And number three, what a lot of our patients do is we can actually go ahead today and see all of what needs to be done. And we can actually go ahead and pre-book all of your appointments so that you now know your budget for every visit. And you can go ahead and block the time so that now you have a way to go ahead and get everything in place. And now we have a way to hold you accountable for getting everything done. So, as we start having these conversations, one thing that we definitely want to do is we want to let people know the benefits of getting everything done in one day, they will say, "You know what? That really makes sense." And then by using the verbal skills of, "Here's how our patients just like you are able to fit it into one visit." Now they see what's possible. What's really interesting as I've studied communication and neuro-linguistic programming is that we want to make sure that we are letting people know that they're not alone. We want to be able to help people see that there are solutions and giving them multiple solutions that all work for them that now they can find a way to be able to get that done. So again, [inaudible 00:04:58] my 100% does nothing. Okay? As we start looking at presenting treatment plans really important as well to also have different options in terms of payments. So we've just spoken about that before. And to be honest with you, a lot of patients have not thought about it. They do have a credit card, or they have a zero-interest credit card that they may be able to use to go ahead and finance treatment. And if not, then you want to make sure that you have multiple payment options that are available inside of your practice and also consider having options for prepayments. So definitely want to make sure that you're checking what is possible where you are located. But I can tell you where we're located we actually have prepayment courtesies. So if patients are prepaying for their dental visits, we're able to give them a courtesy where they're able to save 5%. So we say, "You know what? We want to be able to help you. So we are going to actually reduce the costs by 5% if you pre-pay." Or sometimes we'll say, "Once you're financing, we will actually help you out a little bit with the interest because we want to make this easy for you. So we'll actually reduce the treatment plan by 5%. And from there now you'll have a lower cost. We'll pay some of that interest for you. And now you can go ahead and get that finance." And that is if the patient is paying the interest versus the practice. So that's another thing that you definitely want to consider. The other thing you want to consider when you are doing treatment plans, and what you don't want to do is you don't want to have the patient leave without a good follow-up system. So one thing that we help practices do within our mastermind is actually utilize a tool such as Asana where any treatment plans, especially treatment plans over a specific dollar amount you're able to now track the patient, and track the conversation, track what's happening. So if they're going out to financing, what's the process? Have they been pre-approved or are they looking for someone to co-sign? What's the follow-up process? Are you supposed to reach out to them on a specific date? And if so, what's possible is going ahead and putting that specific date in so that now you can have a reminder when you're logging in that you have to contact that patient and what the conversation was about. And this is actually a really great software that you can use to be able to not only be able to follow up with unscheduled treatmentbut also to look at communicating about projects, marketing campaigns, being able to facilitate weekly meetings, lots of amazing things that you can use once you start utilizing these tools. So hopefully that's been super helpful for you. Another thing that we want to look at as we are getting into improving our treatment plans is making sure doctors that you and your team have training on verbal skills and case acceptance. It's so interesting to see how many dental businesses do not focus on sales training, or case acceptance training, or verbal skills training. And if you look at restaurants, if you look at car dealerships, if you look at furniture stores, if you look at Bed Bath and Beyond, right in the mall, they're constantly learning and working on how can we communicate with our customers, in our case our patients, so that they can get to the point of saying, "Yes, I actually want to get started with engaging in that service," or in our case, our dental practice." So that's another thing that you want to 100% definitely want to make sure that you're focusing on as well. And again, if you need help with that, feel free to reach out. We love helping practices with verbal skills, case acceptance, doing workshops, getting in there, and training you and your team. All right, guys. So pretty much that is it for today. Hopefully, this episode was super helpful and gave you some pearls and some things to think about. I look forward to seeing you inside of our marketing and practice growth challenge. That's going to be coming up. To learn more and get access to that challenge and to get access for free as a listener of this podcast, you can enter in the code PODCAST and you can go to http:// deliveringwowchallenge.com. All right, guys, that is pretty much it. Chat soon. And I'll see you inside of the next episode.
Hi guys, and welcome to another episode of The Delivering WOW Dental Podcast. Super excited to have you here today. Today, we're here talking all about low-cost dental marketing strategies for startups or new practices. So excited to be here today with you talking all about marketing strategies. As many of you guys know, I absolutely love marketing. It is a way that we are able to have all of the people who are there out in our communities who need dentists to actually find us. And so, again, so excited to be talking today about what actually works for startup marketing. So about four or five years ago, I started working with startups to be able to understand how to be able to bring in new patients before they open the door. And what that looks like is having patients not only scheduled but have patients who know what we're known for so that when they're coming in, they're actually telling their friends and family so that when you're out at the supermarket, at the gym, they're saying, "Aren't you that dentist? Aren't you that dentist that just opened a new practice?" Getting you to a place where you have other businesses that are actually sending patients to you, having people in your community who are sending patients to you, that's the type of marketing that we're talking about. Now, as we know, there are many types of marketing and as startups are looking to get new patients, and a lot of times what happens is as you're getting your practice loan, the banks are saying, "Well, this loan is contingent upon you actually having a marketing plan, knowing exactly how you're going to be able to get customers," or, in our case, patients into our practices. And so that's the first thing that we want to look at, is creating your marketing plan. How are you going to get patients in? How are you going to get patients to refer to you your community? What are you going to do in terms of external marketing, whether that's going to be building out your website or it's going to be building out business cards, if you still are looking to do business cards, right? What's going to be your Google strategy, your Facebook strategy? It can be very, very overwhelming. And so what we've actually done is we want to talk about how can we simplify this process? Because as we know, there are so many moving parts. As you have a startup, you're looking at the build-out, the equipment. And at the same time, you do need to think about where are you going to get patients coming in? And so, one thing that we want to look at is how can we, again, create a marketing plan that allows us to be able to get patients in without having to spend a lot of money. Now we've got a few options. Number one, we can go ahead and drop down $5,000 and do a mail drop. Now I am, a little bit, not the biggest fan, to be honest with you, of mailers. Not that they do not work, but the problem with mailers a lot of times is that they are very expensive. And if you are doing mailers, many times it does take two or three months to kick in which means that you've spent about $15,000. The other thing with mailers is that because a relationship is not built, a lot of times you have to provide a gimmick or a freebie or some sort of hook that's going to get people to actually call. The other thing with mailers is that if you stop putting out that $5,000, a lot of times what happens is that your leaves dry up. And so what we want to do instead is we want to create marketing solutions that allow us to be able to do the work once and essentially have the results or get paid forever. And that's the type of marketing that I'd love to be able to help you guys with implementing for your startups. So the first thing that we are looking at with our marketing is number one, having that marketing plan. Number one, you want to make sure that you have that in place. The next thing that we want to look at is how do we build rapport in our community as fast as possible with the lowest cost. And what I'm talking about is not only the lowest cost, but how do we build rapport for in our community so that they see exactly what we're doing so that they are, number one, ready to come in and ready to tell other people. And as we all know, the best way to do that is by using Facebook marketing and Instagram marketing. This is going to allow you to get out there, let people know what you're known for, take people behind the scenes of your practice build-out and it's going to allow you, as well, to be able to start talking about dental topics so that you can show people how much that you know about the dental topics. And so, as we start looking at marketing through Facebook, we want to make sure that we have a plan. We want to make sure that you know exactly what to post. We want to make sure that you have a strategy so that you can not only post your, if you call it, to talk Thursday videos but how do we get people to see them? And that's the biggest thing that a lot of people are not aware of as it relates to Facebook marketing or startup marketing. They're getting on there, maybe they're doing some good posts, but what I've seen, the mistake that so many people make, is that they've actually invested the time into learning how to boost effectively. And what's really cool about boosting Facebook posts is that now you're able to spend $30, $50, and you're able to have a lot of people who see it, who live in, for example, a specific street, a specific neighborhood. You're able to target based on location. Perhaps there's a country club in your area. You can target people who have recently visited that country club. If you're in the US you can target people who are in the highest net income. Once you start doing your videos that is allowing you to become that expert and talk about dental topics, now what happens is that you're able to, again, have people who have previously watched your videos, people who are within a certain mile radius, who live in certain neighborhoods, see those videos. And now that people are starting to watch your videos, what happens is that now anybody who's watching your videos, you can retarget those people to see your additional videos. And so what happens is that you start to build this rapport where people start to see you coming on over and over and over again. And as you're building your startup, you want to make sure that you're taking people behind the scenes. What sort of tile are you picking out? What sort of team are you looking for? How are you going to serve the community? What's going to make your practice different? And as we start looking at startup marketing, what's really cool is that you're able to get the marketing done at a really low cost. I would say nine out of the 10 startups that we work with, with delivering, while they're able to launch their startup and their total budget is between $700 and $1,000 for their total marketing, I do recommend that you start marketing at least three or four months before you open your startup. And what if you say, "Okay, Anissa, this is great, but I'm already a startup, I'm already opened. The best time to start is now, right?" Because it does take a little bit of time to go ahead and have that awareness. Imagine if you are seeing a commercial on TV, you see it one time, you probably don't even pay attention to it. But after it shows up two times, three times, four times, all of a sudden you start taking notice, you start singing the jingle. So what we're going to want to look at as well with your marketing strategy are what are other things that you can do. How can you leverage YouTube? How can you leverage Google My Business? There's some really cool things that you can do to actually get all of your videos seen for free on Google, so that when people are searching for your practice, they're seeing those videos. As you start opening and you're getting patient testimonials, there's actually a really cool feature where you're able to get those videos on Google, again, at zero costs, which is really cool. So these are some tips that we want to look at as we are marketing our startup practice. I'd love to be able to help you guys. What I would recommend that you do 100% is get started, get into our marketing and practice growth challenge. That's going to be able to help you to be able to kickstart with a social media campaign. And if you know that you're ready to get started with marketing your practice, we'd love to be able to get you inside of our Delivering WOW marketing Program. We have a program just for startups. We actually have a startup call for our startups, where we help you along the journey, helping you month to month of what to do. We have monthly marketing calls. We have all of the marketing content that you need to be able to run your campaigns as you are opening up and you're wanting to go ahead and promote your high-value services, your implants, your Invisalign, your cosmetic dentistry. Maybe you're an orthodontist, maybe you're a pediatric dentist, we actually have high-value ads that you can actually use and implement and execute right away. If you're looking at doing marketing funnels to be able to grow your email lists, we've got everything already ready for you, built out for you as well. And what's really cool is that our program is extremely affordable. You're able to get in there and get started right away. All right, guys. So I would love to be able to help you in any way. If you have any questions, feel free to reach out. But again, looking forward to seeing all of you guys grow and be able to take your practices to the next level. What we do absolutely matters. And as we're building a business, it's really important to think about our marketing strategy, how are we getting our patients into our practice? Are we're getting patients based on patients who are discounting? Or are we getting patients who are going to come in, who are going to have a great experience and refer their friends and family? And this right type of marketing is not just about getting patients from Facebook. It's about how do we do internal marketing? How do we get our patients to tell other people? And again, how do we get relationships with other businesses so that they can market for us as well? All right, guys, that's it. Take care. We look forward to working with you and your teams to be able to get your startups to the next level. Again, to learn more, deliveringwowmarketing.com. All right, guys, take care. I love chatting with you guys inside of this podcast, and we will see you in the next episode. Thanks so much for listening to this episode of The Delivering WOW Podcast with Dr. Anissa Holmes. We'll catch you next time.
What's up, everyone? It's Anissa Holmes here with a new episode of the Delivering WOW Dental Podcast. And today we're talking about how you can add an additional million dollars of revenue to your practice this year. I'm so excited about this. We have been over the last few months working with doctors as we are in the beginning of a new year, looking at how we can create this Circle of Focus. And as we're going into these meetings, I am sharing, okay, let me go ahead and say this. You have probably heard me say in my practice that I've been able to double profits in my practice. I've been able to double revenue in my practice and it may sound like a marketing thing, but actually, I'm going to show you exactly how you can do the same thing too. And so that's what we're going to actually be doing within this call. And so, as we're creating our Circle of Focus calls, what we're doing is we are creating opportunities to look at what was done last year and to decide what was most profitable? What were our bottlenecks? What is it that we need to focus on in terms of additional services training for our team? And now as a result of it, guess what happens? The doctors are able to say, "Oh my gosh, I see that I don't have to be overwhelmed. I don't have to be stressed out if we just focus on this one thing and this other thing, this particular quarter, then all of a sudden, Oh my gosh, the compound effect of that for Q2 Q3, Q4 and the compound, that effect for the year is going to be exponential." And so I wanted to take you a little bit behind the scenes of what we're actually doing in these calls and share how this can again make a huge difference. Now I've been in practice for over 20 years and over the last few years, we've actually doubled our profits multiple times. And it's actually as many of you guys know not very uncommon to increase profits if you have a startup practice. But if you have a seasoned practice, that's not quite as easy. So what we're going to be talking about is a sneak preview of the process, okay? So the first thing again is that we're going to be looking back at the previous year and we want to make sure that we're working out the opportunity gaps that could have a massive impact on your practice. For example, if you look at even X-rays a lot of times we're thinking, "Well, we're too busy to take X-rays." But the thing about it is that as we start focusing on providing the best patient care, the question is when we are having our patients coming in if we're not doing X-rays, are we missing out on seeing if there's pathology or are we seeing if there are infections that are going on or are we missing that? Are we seeing if there are issues with cavities on second molars because of impacted third molars? A lot of times we don't understand that these things are really, really important. And so we say, "Well, you know what?" Or we say that we're too busy, we don't have enough time. Again, not really focusing on the best patient care, but from a profitability standpoint, if we're able to focus on even things like X-rays then now what happens is that we can easily add an additional 50,000 revenue into our practice for the year. Or they've been many examples when I've asked the question of, "Do you truly believe that a sealant can prevent a cavity?" And the doctor will say yes and I'll say, "Well, I certainly believe it. I have sealants on my teeth now. I'm an adult. Why is it that we're not talking about sealants to our patients?" And it always boils down to, "Well, the insurance is not going to cover it." And the real issue is that our team doesn't want to be an objection block because they've presented sealants before and because insurance doesn't cover it and patients say it's okay, they stopped presenting it. And so if we started looking at how can we focus on training our teams for verbal skills so perhaps putting out there, there is something that we can do to prevent cavities. Would you like to learn more? They say yes. We say, "It's a sealant. How it works is that we painted on your tooth and once we do, sugar, food and bacteria cannot get through. As a result of it, we're able to reduce your chances of getting cavities by up to 80%." Now here's the thing. Insurance doesn't always cover it, but why our patients choose to do it anyway is that they know that number one, it doesn't take a lot of time. In fact, it actually takes about five or 10 minutes. We can get this done for you while you're already here today. Number two, it doesn't cost a lot of money. In fact, it's actually a fraction of the cost of a filling. And number three, it will give you that peace of mind. We do have time today to go ahead and get started. Would you like to while you're already here? Go ahead and take care of all of your sealants today. So as we start looking at focusing on having the conversations, the behavior of being consistent and having the right verbal skills. Now, what happens is that it asked doctors, "Do you think that if you were using this verbiage or your hygienists or your team was using this verbiage, do you think that you could do five more sealants this week?" The answer is yes. What about 10? Absolutely. And if you were doing even 10 more sealants like two patients alone at $30 a sealant, then now what happens is that you have the opportunity to be able to, again, bring in over 50, $60,000 of revenue into your practice. Now you may think, "Well, that's not a lot of money." Think about it. What if you had an additional $50,000 that now you could pay cash for that next operatory? I just got a message, a boxer just before I came on this podcast with a member of our mastermind saying that she has made a decision to go ahead and pay cash and get a new operatory at $18,000. This is how we're able to do that. What if you had that $50,000 now that you're in that earning stage, you're able to put into your retirement account an extra $50,000 into your retirement account? How would that affect you as you are now getting older? What if you took that $50,000 and you put it as a down payment on a property that now you can get rental income? You look at $50,000. Again, people are saying, "Well, I'd love to be able to get better team members, higher pay team members or be able to get higher, more skilled team members, or I'd love to be able to pay my team members more." This is how we're able to do that just by doing two patients a week with sealants. So as we start looking at Circle of Focus is extremely valuable. Another thing we want to look at is looking at the past year, looking at month to month to month, what was the service that allowed us to have the best month? Was it crown and bridge? Was it ortho? Was it that we introduced sleep appliances? What made that happen? Because again, as we start looking at month to month to month, a lot of times we see if we're not looking at this information on a monthly basis, what happens is that behaviors are changing and we have no way of knowing it. And so say, for example, you say, "Okay, we're going to go ahead and implement Invisalign or the best month we ever had, we did Invisalign." And maybe you did 10 cases or you did 20 cases, or you did 40 cases, whatever the number is. And the next month, all of a sudden that drops in half, then all of a sudden, now you have a lower month in revenue and you're not sure exactly why. And so as we start looking at change of behavior, then now if we saw that dip, then now we can say, "Okay, guys, something has happened this month. We either did not have conversations. We did not have a good follow-up with our patients. We slipped on our marketing this month." And again, now behaviors can change from month to month. So I always love to look at what was that procedure that allowed us to have the best month. And a lot of times it may not even be what we think it is. I have been able to work with doctors and realize that the biggest revenue opportunity for them in their highest revenue month in the past year might've even been dentures. And then I'll ask the question, "Okay, well, do you want to do more dentures?" And they may say, "Actually I would like to do more dentures" and I'd say, "Okay, great, well, let's talk about dentures. Are you currently doing All-on-4? Do you have that skillset?" And they'll say, "No, not yet." And I'll say, "Okay, well, what if this year we focus more on dentures because you want to do more. And what if we focused on getting you training so that now you can implement All-on-4 in your practice this year?" And we say, "Great, let's do that. When are we going to do that? What month of the year are we going to go ahead and implement getting that training?" And based on that, when we start actually doing All-on-4, what's going to be the revenue for that first case? What's going to be the verbal skills for that first case? What's going to be the marketing for that first case? And now that we have that first case, then now we can carry that revenue if we did just one case every month for the rest of the year, what sort of impact would that have on our business? Not even doing two or three or let alone five cases. What if we did just one case? What if you're All-on-4 was an extra 20, $25,000 and you're able to do eight cases this year? That would add an additional 200, $300,000 a revenue into your practice right there. Okay? And what if you were now after that first month able to take some of that money and dump it into marketing so that instead of having one case come in, you actually have two, or you have three because you have more people that are coming in? What if you started focusing on your Facebook marketing, your Tooth Talk Thursdays, which we help practices to be able to really get great results with that now people are seeing that you're actually known for that new service. What if you started focusing on a new service for their hygiene team or your hygiene team, whether you are looking at implementing laser, whether you're implementing a Perio Protect, what would that look like? Another thing that I love to analyze is looking at current case acceptance. And what we see a lot of times is no matter how good you think that you're doing in case acceptance, you can always improve. And so when we start looking at coaching you and helping you with neurolinguistic programming, which understanding how to be able to get patients to get to that emotional state, being able to actually present cases that are not logic-based that are emotion-based. Asking the questions of what are your goals with your smile, your teeth and your health? Why is this important to you? Asking specific questions and again, working monthly with your team every single month to be able to keep expounding upon your case acceptance, even having an opportunity to come into your practice and do two-day workshops where we're working directly with your team, training your team on verbal skills in case acceptance. What if we were to be able to improve case acceptance, even without increasing new patients? What if we were able to do more of those Perio Protect cases or perhaps you're doing Invisalign now, what if we were able to actually have more of those cases actually closed? What would be the result of increasing case acceptance? And so a lot of times we're looking at let's create a Circle of Focus. Let's look at Q1, we're going to be focusing on verbal skills. We're going to be focusing on making sure if you have other issues, maybe you have an accounts receivable issue. We're going to focus on AR this quarter. And we're going to focus this quarter on getting you trained in All-on-4 or getting you trained in laser or sleep apnea. Getting your team trained in XYZ. And so now we have a solid plan. Once we execute and implement that plan, what happens is that, again, we have already increased case acceptance because we've previously been focusing on that. We're able to go ahead and start executing the new services. We have a scorecard, we have on our whiteboard how many services that we are actually setting as our goal. And now we have an opportunity to see the results that happen every single month. What's really cool with the Circle of Focus calls is that we're actually mapping out what the actual revenue is going to look like once we implement these changes what the profits are going to look like as well for the business. And what's really exciting is that at the end, the doctor says, "Oh my gosh, I don't have to focus on everything." And I show them, even if you did not change revenue in fillings, you did not change your revenue that you're doing even in crown and bridge. Although it would, if your case acceptance increases, you just focus on one or two or three things and be consistent with one or two things. Then now you're going to have a major compounded effect in terms of the results in your business, in terms of, again, profitability, being able to make sure that patient care is not slipping through the cracks, and making sure that you have, again, that healthy business. All right, guys. So hopefully this is super helpful for you. We absolutely love working and coaching our clients to be able to be successful to be able to get to the next level in their businesses. If this is something that you feel would be helpful for you, we'd love for you to reach out. Feel free to reach out to me, DM me on Facebook, send us a message, or go to deliveringwow.com to schedule your free strategy growth call. All right, guys, that's it. Thank you so much for listening and we look forward to seeing you in the next episode of the Delivering WOW Dental Podcast. Thanks so much for listening to this episode of the Delivering WOW Podcast with Dr. Anissa Holmes. We'll catch you next time.
Hello, everyone, and welcome to the Delivering Well podcast. Super excited to have everyone here today. So today we are actually talking about something that's going to be pretty exciting for you, and hopefully we'll share some pearls that you can implement in your practice right away. But today we're talking about systems you need to put in place to grow your dental practice. Now, one of the areas that I see a lot of people struggling with is actually having accountability in their practice, having all of their team rowing in the same direction, and really having a proven plan and process to be able to grow their production and to be able to serve more patients at the same time. And so the first system that I actually want to talk about is making sure that you have a system to create your morning huddle with a purpose. A lot of times I hear people saying that within their huddles they're focusing on making sure that they're prepared for the day, looking at what patients are coming in that are having medical issues, things that they need to look at. They are looking at financials, who owes money to the practice. They're also looking at what patient can we talk to, to ask them to refer another patient? And while all of those things are well and done, I think there are actually better systems for making sure that you are being held accountable to those things. One thing that I would love to make sure that everyone is focusing on is being very intentional in terms of adding in accountability, in terms of empowering your team when they're successful, and making sure that you are on track to hit your practice goals by what you're doing daily. And so one system that I love to help practices with is actually implementing in a whiteboard. This whiteboard will allow you to, number one, look at all of the services that you're providing in your practice, make sure that you're having the conversations, make sure that you are actually empowering your team to help you to hit your goals or to help each individual team member to be able to hit their goals. And also have an opportunity to be able to look at when you're hitting your goals, what can you do to change the dynamic? And so you might be saying, "Okay, Anissa, what do you mean by that?" So what's really interesting is over the last few weeks I've been working one-on-one with our coaching clients, mapping out their plan for 2021. What's going to be your roadmap so that you can double your revenue this year or double your profits issue or grow 40% or whatever the goal is of the doctor. And so it's really interesting is looking at doctors who say, "Well, I want to start implementing a new service this year. I want to start doing more dental implants." And so now that you've declared that goal, if you have a whiteboard, it is now your circle of focus to focus on dental implants. And so you can now say, "You know what, we want to start doing four cases a month, or we want to start doing 20 cases." Maybe you've been doing implant cases and you want to really focus on it this month, or you want to do 40 cases, whatever your number is. Now you have a way to hold yourselves accountable to the behaviors that will happen. And so what that means is what sort of marketing are we doing? Are we implementing Facebook or are we implementing Google ads? What are we doing to be able to have conversations with our patients? Do we need to focus on our verbal skills and our case presentation? Do we need to make sure that we have our schedule set up so that we can accommodate new patient consultations and making sure that we're time-blocking for actually completing and scheduling these high value services? What is our financial policy like? And so the first thing that we want to look at, and what's the one domino that can actually knock down the other dominoes, is actually having this metric, having this goal, represented on a tool or a whiteboard that you can look at daily. And so, as you are setting your goal, if you're hitting the goal, then now you can look at what are the elements that allowed you to hit that goal. Maybe you changed your marketing, maybe your verbal skills improved. Maybe you have a better system for follow-up that you put in place. And now, because of it, you can identify what made that happen. And you can continue to focus on that circle of focus so that you can continue to grow. And so this is one service, implants. A lot of times we look at things that we may not see that are that critical in our business. And it could be something like even x-rays. Are we being comprehensive? Are we really doing the full mouth series when our new patients come in? If our patients are coming in, are we doing the bitewings? Or are we saying, "You know what? We're really, really busy. We'll do them next time." You would not believe the impact on our practices when we start focusing on consistency with the little things. And so if you know that you're not doing x-rays or you know that you are ... Even sealants, so you're not having conversations about sealants with patients, if you believe in them as an option, focusing on that is going to make a huge difference. For example, even if you were to have four patients that did four sealants a week, now you can bring in, in many cases, depending on your fees, an extra, $2,500, $3,000, $3,500 a month, that can now be reallocated back into education, taking another course or investing in more marketing for your practice to be able to bring in more patients. So that's one thing that I definitely want to make sure that you're doing, is you're creating your huddle with a purpose. And if you're interested in learning more about these whiteboard strategies, I encourage you to participate in one of our marketing and practice growth challenges, where we actually help you to be able to implement this particular system in your practice. So the other thing that we want to look at is making sure that you actually have systems where everyone in your practice has actually has their number. They have their KPI, they have their metric. And what's been really exciting as well is looking at practices that have intentional focus within each individual team member. And it could be for the scheduling coordinator how many 10K cases are they going to actually have patients accept? Or it could be for your scheduling coordinator, how many patients are being rescheduled? Or looking at last week's schedule and saying, "What's the minimum number of patients that we're comfortable with actually leaving without an appointment?" Or it could be your marketing coordinator saying, "Well, let's go ahead and have a number of how many patients that we're getting from this particular traffic source," whether it's going to be Facebook or it's going to be your Instagram or your Google ads. Being very, very intentional. And so as again, you start to be intentional and you start to track the now as a team, you can actually come together and you can say, "How can we support you so that you can hit your goal?" And so say, for example, it's a treatment coordinator and she's not been closing 10K cases, then you can say, "Well, how can we support you? What can the doctor do to support? What can the hygienists do to support?" And so when the patient's in the chair, what is their role in case acceptance, maybe identifying that the real issue is that the team needs to have in-depth training on verbal skills. Maybe it's mindset, understanding that, you know what, there are verbal skills and ways that we can communicate with our patients that will allow us to provide solutions. So a solution is number one, many of our patients are able to start big cases because they have a credit card, maybe even a zero interest credit card, or number two, patients are able to get their work done in one or two visits because they're able to pay it off a little bit over time, and so you're giving them that solution. Or solution three is that we can create your treatment plan. We can split it up over multiple visits. We can plan ahead of time what your budget is, so that we can go ahead and pre-book your appointments. So now you're providing solutions for patients versus having a patient say, "Well, let me think about it." Because quite frankly, they're saying that most times, because they just are confused of how they're going to fit in into their budget. And we start shifting our focus into training on verbal skills and understanding how we can move patients into understanding their options of how they can actually fit dentistry into their budget. And next thing you know, they're actually scheduling. So that's something that we want to focus on, making sure that every team member has their number. If it's your hygienist, looking at what is their hygiene reappointment percentage, making sure that they're focusing on that. So now their behaviors will move in a direction of not having a patient leave without a next appointment, because now they're looking at it, they're tracking it weekly. One thing that we love to help our clients do within our delivering while coaching programs, is to actually have these scorecards where you're setting goals, you're looking at it weekly. And now that you're looking at it weekly, again, we are able to ensure that our behaviors do not change. Because a lot of times that's what it is. We get excited. We start focusing on something. And next thing you know, we totally forget that our intention was for example, our hygiene reappointment rate or making sure that every patient has the next appointment. And next thing you know, our behaviors change and our results change and patient care slips through the cracks. And so that's extremely important. The other thing that I want you to focus on in terms of a third system and the third system that I'm going to share today, and believe me, there are hundreds of little pearls that we could talk about, but the other thing you want to make sure is that you have a system for having a weekly meeting where you can look at what are the things that you're focusing on. So if you have a new service, are you really getting the traction and results that you want? If not, identifying as a team, how can we best support each other so that we can hit our goals? If you have for example, case acceptance and your case acceptance percentage is not where you want it to be, or your doctor production per visit is something that you're focusing on this year, then you can say, "Okay, well that is our circle of focus. And what we're going to do is we are going to have as our circle of focus with everyone has a number, looking at our doctor production per visit, then we can say, well, how can we increase that? Well, maybe we need to take a new course. And so once we are increasing our clinical competency or we are learning how to do a new service or procedure, then now what happens is that we are going to drive that number. It's going to move forward." And so having that weekly meeting to say, "Okay, well have we actually scheduled that course? Have we scheduled that training? Or maybe what we need to focus on is again, verbal skills. Then now we can create that circle of focus. So we can look at looking at all of our patients who've been unscheduled, filtering them by highest treatment plan. And we can go ahead and get those patients in." Or we can say, "You know what, we're circling our focus this particular quarter, on making sure that when patients are there, we're providing those solutions so that they can go ahead and get scheduled." And having that effective meeting allows us to be able to not only look at production and collection, but what is our AR? How did that change last week? Why did it change? Why did it go up? And so when we start looking at that, we can ask better questions, "Is it that we didn't send out statements? Is it that we have checks that have not been entered? What's going on with our AR?" And now when you're having this weekly meeting, you can dive in, you can have that hour of focus to really look at what's working, what can you improve on? And collectively as a team, you can actually create those solutions of getting to faster results and success. So these are three systems that I highly recommend that you put into your practice so that you can start making that change. You can create your circle of focus, and you can be very intentional about growth this year. Creating a healthy team, creating traction in your practice, and ultimately being able to serve more people and change more lives as well as create a better business. So hopefully this serves you and that you got lots of value. If you haven't yet already done so, make sure that you are a member of our Delivering Well Facebook group, Dental Boss Movement. If you're on Clubhouse, make sure that you are part of Dentist Club. We have thousands of dental professionals now who are connecting, collaborating, and we have a great community. They are on Clubhouse. And if you're looking for solutions to grow your practice and take your practice forward, make sure that you're reaching out to us @deliveringwell.com. I'd love to be able to talk to you and discuss how we can help your practice grow. But again, thank you so much for taking time to be a part of our Delivering Well community, listening to our podcasts, getting pearls, taking action, and living your best life through building an amazing dental practice. All right, guys, thank you so much for listening. Take care. And we'll talk with you very soon. Thanks so much for listening to this episode of the Delivering Well podcast with Dr. Anissa Holmes. We'll catch you next time.  
Hi everyone, and welcome to another episode of The Delivering Wow Dental Podcast. I am super excited to be here today. So today I'm actually here to share with you something that is perhaps going to be pretty insightful for you, as you are looking at, how can you have an amazing year for this 2021? And one thing that I have had a lot of our coaching clients come to me and say is that they want to be able to grow their practice, they want to be more profitable this year. And one thing that a lot of people have the wrong idea about is that if they increase their production, then all of a sudden they will grow, right, or a production is what's most important. And so I'm actually here to share some insight that production is actually not the most important thing that you want to focus on in your practice. And so I'm going to be giving some specific examples today of exactly what I mean and exactly what you can start to look at, some pearls that you can think about for your practice as you are mapping out your plan of how you're going to hit your big goals, how you're going to hit your profit goals for this year. And so one thing that we are looking at with our coaching clients is actually looking at historicals from the previous year, and seeing what were the different services that made up the production that we have every single month. And that way we can see were we consistent month to month to month. If we said that we wanted to implement a new service, were we actually implementing the service? What does the report show? Right? One thing that we're also looking at is not just production, right, and what makes up production, but we're looking at another metric, which is of course our collections, but even further than that, our collections percentage. And so you might be asking, "Well, all right, what does that mean? What is collection percentage? I'm listening here." Right? And so collection percentage is the percentage of the funds that you produce that you actually collected. Okay? And so what that means is that obviously we want that number to be as close to a hundred percent as possible. And unfortunately, most times it's not. And so as we start to look at our collections percentage, then now it starts to see where things are perhaps slipping through the cracks. And so a few examples of that is looking at your adjustments, right? Are you doing adjustments for friends, for a family, for people that you see out in your community and they come in and you feel like you have to give them a discount, right? Looking at adjustments is a great way to see how you are perhaps not collecting what you really should be, and really analyzing your adjustments. Another thing that you can look at as well, and if that number is not as high as possible to 100%, is that, are you having statements that have not been sent out? Unfortunately, sometimes people come to me as a new client and I realize, "Oh my gosh, your AR is really, really high." Right? And we look at the reason why the real issue is that statements have not actually been sent out for eight months or 10 months. Right? And so you have patients who are happy to pay their balance, but they just never knew. Right? And so if you're looking at your collections percentage by a monthly basis, month to month to month, then now you have the ability to say, "Wait, we have dipped, why? Why did that happen?" And that would be one of the metrics that you're looking at. Another thing that you can analyze with your collection percentage is that, do you have your checks, right? Perhaps you have checks that are coming to the practice. Are they being input in a timely fashion? Is it that your team is so busy doing calls for unscheduled patients to get them rescheduled, which is a whole nother podcast in of itself, of why that is not the best way to be able to schedule patients. Then what happens is that they're saying, "I don't have enough time. I'm going to get to those checks." And there's checks that are literally sitting there that are not being entered as they're coming in. Right? And so that's another way that maybe you have money there in the practice, but it's not been entered into the bank, right? And so that's something that's important. Also, maybe you have electronic payments that have come in, but you've not answered them into the ledger, which means that there's going to be a discrepancy between your bank statements and what you actually have in your practice management software. And so these are a lot of things that we start to look at as we're looking at collection percentage. Another thing that we want to look at is really our fees, right? And are we collecting what we're producing? And how many PPOs that we're on? And what is the amount of profit that we're actually making per procedure if we are taking a PPO? It was really insightful this week. One of my newer coaching clients, we started analyzing this in her practice and I actually gave her an exercise. And I asked her to calculate her practices profit margins for her different procedures. And what that means is looking at the expenses that you have in your practice, that you have every single month, whether it's your payroll, whether it's your rent, whether it is you're looking at your utilities, and calculating how much you're spending monthly divided into the number of hours that you're working, so that you have a cost per hour. And then from there, what we're doing is saying, "How long does it take you to do a filling?" So say if it takes you a half an hour to do a filling, dividing that by half, right? And then from there, what we're looking at is, what are the supply costs for actually doing that procedure? And so we help and we show them how to quickly calculate that supply costs. But this one client, what happened was that she realized and we analyzed that she was actually getting reimbursed $80 from one of her PPOs for a filling. And what she realized is that her supply costs, her fixed expenses, her costs to actually do the procedure for a filling was $120. And so she was frustrated that she felt like she was working to pay her team because she wasn't getting paid. But the real issue is that things would never turn around because you are operating at a higher cost than what you're getting reimbursed for. And so when you start looking at your collection percentage, all of a sudden, you start to realize that there is a difference between your production and your collections. And now you can start to dig into exactly why, what is going on, what is happening there. And now you can go ahead and make some changes so that you can move forward in your practice. So hopefully this serves you, hopefully you got lots of pearls to be able to help you to understand that production is not what's most important. Because a lot of people think that, "If I'm busy, if I have patients in the chair, then all of a sudden we are going to have profitability." Right? And the fact is that, that's not the case. What we want to do is we want to focus on how can we maximize the revenue that we're getting in our practice, and how can we make sure that we're leveraging really great systems, like looking at our collections percentage to identify the gaps. Thanks again for listening to another episode of The Delivering Wow Dental Podcast. I would love to welcome you to join us inside of our free Facebook group, dentalbossmovement.com. And if you're on Clubhouse, find us inside of The Dentist Club. And if you haven't done so already, make sure that you head on over to our website, deliveringwow.com, to get access to your free practice gap assessment. All right, guys, take care, and we'll see you inside of the next episode.    
Hi, guys, and welcome to another episode of the Delivering WOW Dental Podcast. I am so excited to be here. Today, we're actually talking about the newest craze and social media app called Clubhouse. Within this episode, what I'm going to do is I'm actually going to share what you need to know about Clubhouse, why I'm so excited about it. We're going to talk about some of the features of ClubhouseI'd love to discuss how we can utilize and leverage this particular platform to actually get the word out about our practice and to be able to get new patients. I'm super excited to be sharing information about this app. Interestingly, I have been on the app for probably about maybe five to six weeks, and what I've seen happen over the last five or six weeks is seeing dental professionals now have a place where they can come together, they can connect, they can collaborate. They can share, they can have conversations in real time. I have seen myself get into different dental rooms as a moderator. I've also been in rooms where I have been a listener of conversations. And what's really exciting about the app is that this is not obviously a dental app. This is an app where you can learn about all things. I am personally very fascinated in trying to learn a lot more about cryptocurrency. I'm actually in rooms learning, taking tons of notes. Really, really excited about this app. A lot of people are asking, "How can I get access to Clubhouse?" Well, right now Clubhouse is an iPhone only application and how you're able to get access is to go ahead and to reserve your username. And then other members of the app, once you're reserving your username, your friends may receive a notification that you have requested your username and they may have an option if they have invites. Sometimes they get that option even if they don't have invites to go ahead and get you into the app. If you know people who are inside of the app, you can also have them to get you in by having them to add you in as a contact and by you actually giving them access to your iPhone telephone number. There's a little bit of a mysterious algorithm as it relates to how are we getting invites. Invites are coming as you are opening up rooms, and this is an engagement app. So as we're opening up rooms for discussion, Clubhouse is giving us more invites. And that way we can, again, get our friends inside of the app. Once you're inside of the app, there's a few things that you're going to want to do. Number one, you're going to want to go ahead and set up your profile. And that is where you can go ahead and put in your information. If you are a dentist, you can go ahead and put in where you practice, things that you're passionate about. If you're doing some things outside of dentistry, you can go ahead and add those things in your bio as well. What's most important with your bio is to actually go ahead and make sure that your first three lines, that's the preview, that's what people see when they're scrolling, you'll want to make sure that that has a lot of really pertinent information so that people can quickly see what you're known for, what you're doing inside of your bio. The other thing that's really interesting about this app is that as of this recording, there's no way to actually message people within the app. You do have the ability to go ahead and link in your Instagram profile, as well as your Twitter profile and your settings. You're definitely going to want to do that. I personally have seen my Instagram following grow significantly. As people are in rooms, as you're in rooms listening, as you're in rooms talking, then what happens is that people are looking at your bios. They're seeing what's on your Instagram, and they have that way to instant message you within Instagram. A few other things to consider as it relates to Clubhouse is, how does it work in terms of the rooms? Typically, how it works is you have rooms and these are discussion rooms that anyone who is using the app can go ahead and set up. I have been inside of dental rooms that were talking about practice culture. I have been in dental rooms talking about the newest technology that you can put into your practice. I have been in rooms talking about dental marketing, growing your practice, firing your team. Anyone can go into the app, start a discussion room, get some others in there, and you start having that connection. Now, as you're starting the room, you are actually coming in as the moderator. That means that you have the ability to be able to bring people up to the stage, and up to the stage is the ability for them to go ahead and talk. How it works is followers of that room, once they're getting the notification or they're seeing it's scheduled and they're coming into the room, they can raise their hand to go ahead and come up to the stage. There's actually three different sections. There's a stage, which is where the moderator sits, as well as anyone who's speaking. You have a middle section, which is people who are being followed by the moderator. These are people that the moderators are following and you'll see their profiles. And then below that, you'll see the section of others who are included in the conversation. Now, some of the best rooms that I have been a part of have actually had multiple moderators. And it's been pretty, pretty fun and exciting within the dental space for me to actually co-moderate rooms with other dental coaches or dental consultants, being able to collaborate, to be able to share our collective knowledge and experience of what we've seen work with practices, and to be able to get other dental professionals to come in and have their questions asked as it relates to practice management, hiring, profitability, leadership, how do we get our teams aligned, practice culture. I've also been in some rooms as the listener. Others I've seen inside of our industry do Clubhouse rooms talking about, for example, dental tourism and the risks that come with that. And I've been able to participate as a listener, raise my hand and give input in terms of my thoughts on dental tourism and some of the risks that I've seen as well. A really, really great area, great opportunity to connect. Now, the question is, how do we find other dental professionals? Well, back when I joined Clubhouse, I actually thought, I'm not seeing a lot of dentist. I'm not seeing a lot of dental professionals, and I want to be able to learn. I want to be able to listen in on their rooms. I want to be able to connect and collaborate. And so I actually reached out to Clubhouse and created the first dentist room or Dentist Club inside of Clubhouse. We have hundreds of dental professionals that are now within that club. And the value there is that if anyone is in the club who is starting up a conversation, starting up a room, now other members of that Dentist Club will be able to have that notification or be able to see that there is a discussion room going on. And now as we are each starting different rooms, we can get more dental professionals in the room. It's a great way to be able to connect and to collaborate with other dental professionals. If you are in Clubhouse and you're not yet a member of Dentist Club, you definitely want to make sure that you're in there. This club is not a Delivering WOW room or Delivering WOW club. In fact, we have actually set it up where any member of the club can go ahead and create your own discussion rooms. I've seen dental professionals come in. There was actually a group from Australia, a few dentists that were wanting to connect and discuss topics as it relates to dentistry in Australia, and a dentist there created a room talking about having it entitled Australian Dentist Unite. I highly recommend, if you are a member of Dentist Club, go ahead and start a room. The power of starting a room within Dentist Club is that you're able to leverage the club, again, to be able to get your message in front of other dental professionals. A few other things that's been really fun actually for the last few nights inside of Dentist Club is a member, somebody coming in and saying, "Hey, let's get on and just chat." Discussions have been starting like at 9:00 at night and we've had people talking about dental events. Are you ready to get back to dental events? There've been discussions that have been about technology, and the discussions just winds up being like a big group, a three-way or four-way call, or people getting together and just chatting and having a good time. Right now that's what we crave the most, right? We crave connection. And what I typically say is that in our front pocket, we have our friends and our family and perhaps even our spouse. But in our back pocket, we have our people, our tribe, people that get us. That's what this Clubhouse is. It's a great way to be able to connect with people who get us, who are fellow dental professionals. A few other things as it relates to a Clubhouse. Once you're inside of the app, how it works is that you have the moderators. If you are in the audience, you want to get onto the stage. If you have a question or if you have a comment or a pearl, you can within the app go ahead and raise your hand, and then the moderator can get you up to pull you to the stage. You also have the ability to ping people in. If it's a discussion room that you are getting a lot of value from, you can actually go in, there's a plus sign at the bottom, and you can go ahead and start pinging in your other dental friends so that they can be a part of the conversation. You also have the ability... The question is, are we always going to be able to get or have notifications going off about Clubhouse? You have the ability within your settings, you go into your profile and then there's actually a settings gear, and you can go ahead and turn off your notifications in the evening, or you can set your notifications of how frequently that you want to be notified. In case you're wondering, is this app something that you can use to be able to get patients into your practice? The answer is actually absolutely yes. Some students of my marketing program have actually been testing using Clubhouse to be able to get new patients. Typically, what we are teaching in our marketing program is to do a weekly Q and A, a weekly Tooth Talk Thursday, talking about different dental topics on your practice's Facebook page, which of course, you can leverage and put on your Google My Business. You can use for YouTube. But what we are actually testing is getting out and creating a discussion room about a specific dental topic. Now, the question is, how are we going to get access to the local people in our community, so that people in our community are actually seeing our rooms that we're setting up to talk about these dental topics? What I would recommend is actually going in and following the people that you're friends with who are in your local community, right? Your friends, your contacts. And that way you will follow them, they follow you. And that way they will see the rooms that you're opening. But another way that you can get access to people who are local and have them to start seeing what you're doing in terms of your rooms is to actually go ahead and start following clubs that are within your actual area. For example, if I live in Atlanta, there's a club that is about entrepreneurs of Atlanta or any other discussion group as it relates to Atlanta. Well, if I'm in there and I'm looking at people's bios and I'm seeing that they're in Atlanta, and it looks like someone who I would like to connect with or have a connection with, or we have something in common and they're also in Atlanta, then now you are building a network of more people that are within Atlanta. And again, as you're opening up your rooms, they will see that you have a room. And once you're having that discussion, you can say, "Hey, if there's anybody else here in Atlanta that you feel would benefit from hearing this discussion, go ahead and ping them into the room. You'll see that plus sign," and then now your network and your following will start to build. Over time, once you're consistent, if you have a room, for example, every week talking about a different dental topic, how do you beautify your smile with veneers, or how to replace missing teeth, three different ways, or the best time to take your kids to the dentist, or do we really need a filling, or how can we prevent bad breath, or any topic, right? Then now you become that expert. I have seen some of our marketing students have really good success already on Clubhouse in a really short time. You are able to change out your profile picture as you're discussing or having a room. I've seen some people change out their profile pictures to before and after pictures, so that you can actually see what they're teaching through this app. It's incredible. Definitely encourage you to play around with it, get in there and see what's possible for you in terms of you becoming that expert inside of your community. If you haven't yet had an opportunity to explore or to get into the Clubhouse app, I highly recommend it. You are going to learn a ton. And again, not just about dentistry, but about all sorts of topics that you're interested in. And as you're joining, make sure that you get into the Dentist Club. You can search for it once you're getting into the app and come and hang out and connect with fellow like-minded dental professionals. All right, guys, that's it for today's episode of the Delivering WOW Podcast. Hopefully this served you well. If you haven't yet done so, make sure that you are going to our website deliveringwow.com, so that you can get free access to your practice gap assessment. And if you haven't done so already, go ahead and head on over to Delivering WOW's Facebook group, our Dental Boss Movement, by going to dentalbossmovement.com. All right, guys, enjoy the rest of your day and we will chat soon. Thanks so much for listening to this episode of the Delivering WOW Podcast with Dr. Anissa Holmes. We'll catch you next time.  
Hi guys and welcome to another episode of the Delivering WOW Dental Podcast. I'm your host, Dr. Anissa Holmes. And I am so excited to be here today. Today, we're actually going to be talking about something that is very dear to my heart, and that is how to get dental patients to keep coming back for life. As many of you guys know, I absolutely love the whole concept of marketing. Why? Because there's so many people out there that need to find us. We have a gift to be able to help them to be able to serve them, to be able to make them healthier, to be able to change their lives. But at the same time, we want to make sure that once those patients come in, that we keep them coming back for life. We keep them referring to others. And so I'm really excited today to actually share some pearls, some tips that I have actually implemented, I've used along the years of my practice, I've been practicing for 22 years. And so it's been really exciting to have patients who've been with us for years and not just patients, but team members that have been with us for a really, really long time. So really excited to be able to share these pearls with you today. So as it looks at, how can we start to get patients coming back for life? What we have to really start thinking about, and I talk a lot about this within our programs. I talk about this a lot here on this podcast and our Facebook group as well is as you're starting your practice journey, as you're opening up your practice, or as you're starting to think about getting your practice out there and becoming known, one thing that's really important that I always ask is what do you want your practice to be known for? What do you want people to say about you when you're not around? And for me, absolutely, it's all about delivering an amazing wow experience. In fact, at the end of our patient visits, we actually send out an email. And what I'm looking for in that survey is for them to say one word. I'm actually waiting for them to say the word wow. I want them to say, "Wow, I can not believe that my kid was able to go to the toy box first." Or, "Wow. I can't believe that the team was so kind and so nurturing and they listened to me." Or, "Wow. I actually got a hand and arm massage before my treatment." Or, "Wow. I cannot believe that every month, they're doing amazing things to be able to serve this community." Because when you start creating what you want to be known for, what's really exciting is that now your patients will start to tell other people what you are actually putting out there. So it's really interesting. And as we look at, for example, the demo space. I remember when I first started this podcast, about four or five years ago, I was fangirling on all of these amazing dental coaches, dental speakers, dental gurus that were out there. They were speaking on stage and I just wanted to be able to pick their brains and to be able to learn from them. And so I remember interviewing so many amazing people and when I decided to create my first live event, my Delivering Wow summit that was held in Jamaica, I remember reaching out to a lot of the people that I had interviewed on the podcast. And one of those people was actually Sandy Pardue. Many of you guys know Sandy. She is the guru of scheduling. And I reached out to Sandy, and I said, "Sandy, I would love if you would be willing to speak at our conference." And Sandy said, "Absolutely, I'm there." And she's like, "I'd love to go to Jamaica." So Sandy's there. And all of a sudden, I start sending out information to all of the speakers. And Laura Hatch was a speaker, many of you guys knew Laura. Elijah was a speaker. Bruce Baird was a speaker that year. We had a lot of amazing speakers. And as I sent out the information to them, one of the things that I started to say that I sent out to them was that this was going to be the dental event of 2018. And I kept saying it. Well, next thing you know, Sandy Pardue was saying it. Now, this was my first event. And I was very adventurous, trying to get 400 dental professionals to make a decision, to get on an airplane, to fly, stay in an all-inclusive resort, carry their teams. And a lot of people didn't know me at that time, but guess what?They knew Sandy, and Sandy said it was going to be the event of 2018. And so what I want you to understand is that as you're looking at building your practice and having your patients to say things about you, you actually have this really interesting and unique ability to actually manufacture what you want people to say. And so I actually wanted to have the speakers to say that, and that's exactly what happened. And so the same thing happens in my practice. So as I talk about, we want to be known for delivering amazing while experiences as I'm coming on, for example, and I'm doing a Facebook live, maybe I'm coming on and I'm doing a Facebook live talking about that we are doing a new service that we're really excited about called Pero Protect. And it's going to help patients who have bleeding gums and gums that are starting to look long, or I'm doing a Facebook live where I'm talking about the fact that we're going to do a free small makeover and change someone's life in our community. Well, one of the first things that I'll say on that Facebook live is before we get started, let me just tell you a little bit about what we're known for. Number one, we're known for seeing our patients on time. We're known for delivering amazing WOW experiences. For example, when you come in, there's going to be an iPad and headphones to take away the sound, we serve freshly baked [inaudible 00:06:26], kids get to go to the toy box first. And we're also known for the amazing technology that we have in our practice and how we serve our community. And we're also known for beautiful, natural looking dentistry. Because I'm out there and I'm sharing what we're known for on the Facebook live. Now, what happens is that people who are seeing us on Facebook, they start to hear it over and over and over again. And now they start to share it. And now they start to internalize it. When we have a new patient that comes in and they're calling us on the phone, we're saying, "Thank you so much for calling. What is it that you're wanting to learn more about? Why are you scheduling your appointment?" But then we'll say, "Before you come in, let me just tell you a little bit about what we're known for." We do the same thing when the patient arrives. I walk in as a doctor and I say, "I'm so happy to have you here. Let me tell you a little bit about what we're known for." So we constantly do that. So the first thing is, if you want to have dental patients to keep coming back for life, I want you to really think about that. And it could be that you want to be known for great experiences. It could be that you are making a decision that you want your practice to really focus on a specific service. Maybe you want to do high end, high level, complex cases. You want to be known for doing comprehensive dentistry. People who have had teeth that are worn down, broken down, missing teeth. You want to be known in your community for being that dentist that has the knowledge and the competency and the skill set to be able to help those people. Well, as you're doing your Facebook lives, or as you're communicating with your patients, you want to let them know, even when they're calling on the phone, maybe they're price shopping, what makes your practice different. Okay? And that's the number one thing. So there's actually three points. That's the first point is that you really want to think about what do you want to be known for? The second thing that you want to do, if you want to have your patients to come back for life, is you want to make sure that you are involving your patients in all of the marketing that you're doing that's involving the community. So you might say, "Well, Anissa, what do you mean by that?" So, one thing that I really love within my practice and I love seeing colleagues do, it's so exciting, is seeing them serve the community. When we decided to go into dentistry, I can tell you, when I went into dentistry, I wanted to be a doctor to help people. I wanted to be able to change lives. And so when we are doing things where it shows that our community really cares about people, our patients are going to connect with that. They're going to tell other people. And in fact, the type of marketing that I love and what I love helping colleagues with is getting to the point where you don't have to focus on Google ads that are $2,000 to pay Google at an agency. You don't have to worry about $5,000 mailers. Once you implement doing marketing where your community and your patients know what you're known for, and they're telling others, you can not turn that off. And so it's very, very different where perhaps you have a Google ad and you decide next month, "Oh gosh, I don't want to run it anymore." All of a sudden those potential new patients dry up, with this type of marketing, where you're involving your patients in the marketing that you're doing now, again, you continue to create that referral source and you continue to put out in front of them that your practice is different, and they want to tell people and they want to keep coming back. And so a few examples of that we have done is actually this month, we are looking at a clothing drive. So a clothing drive could be, Christmas is over. And now a lot of people have gotten new clothes. Let's do something over the next month or over the next two months if you want to have it linger for two months and go for that time. And what we'd love for you to do as a family activity is we'd love for you to clear out your clothes that you have in your drawers, drop into our office and what we're going to do is we're actually going to take those clothes and we're going to donate them to missionaries of the poor. And what we're also going to do is we're just going to have some fun with this. And randomly, we're going to select one person to win a gift card to our practice, maybe a $200 gift card. Well, now when you're running that type of campaign, what you can do is you can go on, you can do your Facebook live. And remember when you're doing your live, introduce yourself. Also, make sure that you let people know what you're known for. But now what you can do is in addition to doing your Facebook live, for example, on Facebook, then now what you can do is you can email your patients and you can send them the link to watch that Facebook live, which will increase the views and visibility. And part of that is asking people when you're on the Facebook live to actually share this video with everyone that they know who are their Facebook friends, so that others can participate as well. And that's going to allow, in terms of Facebook strategy, to be able to organically get way more people, to be able to see your Facebook page to your practice and within your page, if you have even before and after photos of the dentistry that you're doing, you're not going to be necessarily boosting these, but they'll see the dentistry that you're doing. If you're wanting to be known for sleep apnea and you've got information on your page about sleep apnea, or you got patients that are creating testimonials of their experience and how their life was changed, or maybe you have a wife talking about her husband and how her life was changed, because he's no longer snoring. That would be great, right? So you're sending people, you're driving traffic to your Facebook page. And what's really cool about that, is that now, again, your patients are seeing that you're doing something great for the community. You're sending out maybe a little text in letting them know how they can participate. Other things that I also recommend and what we implement with our clients that we have within our marketing program for delivering well is we're actually giving you the flyers. And so we want you to have a flyer. We actually give you a Canva template, so you can go and edit, put your practice logo. But you'll take that flyer and you'll post it around your office. And so we actually have these flyers that we post at the front desk, we'll post them right outside of the operatory. So we make sure that the patients see what we're doing. And as the patients are coming to check out, we also say, "This month, we're doing a clothing drive to support missionaries of the poor. We'd love for you to participate and maybe go home and clear out your drawers and drop them back off to the office." Now, are your patients all going to participate? Absolutely not. In fact, you may only have 5%, 10% to actually participate, but what will happen is that it leaves a lasting mark in their mind that you're always doing something to serve. And that's why I'm a huge fan, and within our delivering while marketing program, within our clients, what we're doing is we're actually leading and helping practices or team members to implement these campaigns. And so every month we're doing something different. Typically, in February, we're doing a children's free day of dentistry. We also recommend that you send out press releases to your local media so that they know that you're doing this. You can get a lot of free exposure. I've actually been invited to speak on the local news, talking about our free day of dentistry. It's really incredible, but there are lots of amazing things that you can do every single month to be able to get out and share that you're doing something with the community. And again, you want to involve your patients. Another thing that you can do as well, that we do. And we also help practices within our program is looking at creating a monthly email that goes out to your patients. And that can be photos from last month's community and campaign announcing what you're going to do in the next month or the current month, and also sharing an educational article. And that could be about any procedure, invisalign, All-on-4, sleep apnea. And that way you're serving as giving education and also showing that you're different. So that's the second way that we can keep our patients coming back for life is to keep enrolling them on why your practice is different, why it's unique, why you care, why you serve. The third way that you can keep your patients coming back for life is obviously you want to do great dentistry. You want to be able to connect with your patients. But even deeper than that, because we've all heard that before. One thing that I want you to think about is when you're creating your patient experiences, when you're creating your practice culture, when you're hiring your team, when you're doing your social media posts, everything that you're doing, all of the different facets, I want you to think in a different way. I want you to think if I were to ask any patient that walked to the front desk, how was their experience today? And maybe because you're creating content for your Facebook page, is to create such a great experience that you know, that they would give what I call a sliced bread testimonial. And what do I mean by that? I had a patient one time that came into the office and we asked her if she would share her experience. And she said, "This practice was so good it's the next best thing to sliced bread." And so we actually started to call our testimonials sliced bread testimonials, and so on our whiteboards where we're tracking all of our different services and we're holding ourselves accountable to conversations and continuing to learn, we actually have a goal of getting at least five sliced bread testimonials every single month. Which is really cool because we typically will get way more. And we actually don't share all of them on our Facebook page, but going into the mindset that every patient will be willing to give you a sliced bread testimonial makes you really think about what sort of team am I going to have, to have, to get that. What sort of are we going to have, to have. Again, simple things. We have our kids that go to the toy box first, right? That doesn't cost us anything extra, but it's something that people remember. And now when you have a mom coming in, you can say, "How was your experience? How was your child's experience?" And they'll say, "Oh my gosh, John got to go to the toy box first. And this experience was amazing." Or, "Every time I tell them we're going to the dentist, he always gets excited because he knows that he's going to get that toy. He knows there's going to be his hot chocolate there for him. And he knows that it's going to be a really great experience." So hopefully those three pearls that I've shared with you will help you to understand the process of getting our patients to keep coming back for life. It's one thing to be able to do marketing campaigns, to be able to get in front of our patients. But the key is how do we keep them and we keep them coming back. We keep them as raving fans and we keep them referring? All right, guys. So that is pretty much it. Thank you for joining us for this week's episode of our Delivering WOW Dental Podcast. If this served you, I'd love for you to continue to listen, make sure that you're subscribed to our podcast. Also, if you haven't done so already make sure that you join us inside of our delivering while Facebook group, dentalbossmovement.com. If you are a member of Clubhouse, join us in the dentist club. We'd love to have you where we can connect, communicate and collaborate. Go into Clubhouse, start a room, start sharing your knowledge with others. And also we do have our upcoming marketing and practice growth challenge, where we will actually help you to set up your whiteboards, to set your goals. We're going to run a social media campaign together. We're going to help you create your marketing plan for the entire year. And we'd love to get you in and to join that challenge, you can go to deliveringwowchallenge.com. And if you type in the code, podcast, you can actually get free access. All right, guys, that's it. Thank you so much for listening. I look forward to seeing you in the next episode, take care and enjoy the rest of your day. Thanks so much for listening to this episode of the Delivering WOW Podcast with Dr. Anissa Holmes. We'll catch you next time.  
Hi everyone, and welcome to another episode of the Delivering WOW dental podcast. Today we're talking all about what to say to your dental patients when they say that the cost is too high. Now I don't know about you, but inside of my practice, sometimes we have people that come in that are saying, "Wow, that much for an implant?" Or, "Wow, I didn't know that Invisalign would cost so much." And so I wanted to share with you, because I'm sure I am not the only one that has patients saying that inside of our practices. And so one thing that I want you to really think about before we start thinking about even verbal skills, is really understanding the actual cost, the actual fee, your profit margin, what it actually takes for you to be able to run your practice and to be able to deliver services. One thing that's really interesting is over COVID, with our mastermind, we started to have a lot of marketing intensives, and practice growth intensives, and business intensives, and numbers intensives. And so one of the intensives that we did was looking at making sure that every owner knew what their profit margins were. So profit margins are the actual cost to be able to do a particular service, and that is taking into account the supply costs to be able to do that particular service. That is taking into account our fixed expenses and our variable expenses per hour, to be able to do that. And what's really interesting is as we had the workshop, one of the first things I said was how many of you know how much it actually costs to run your practice per hour? And what I mean by that is looking at what are your costs per hour for salaries? What is your cost per hour, including your rent or your mortgage, your costs per hour, including your utilities, looking at your marketing cost, dividing that into the number of hours you work. Because a lot of times what happens is that when we are not certain and sure of our actual expenses, when we're not certain of what it actually costs to do even a crown, taking into consideration that we have the fee for our materials, that we have the fee for our lab, and not just that breaking down our adhesive or our etchant or our tips or our burrs. Once we are not really understanding what our costs are, then sometimes we get into this whole thing in our mind of, well, maybe our fee is too high, or maybe I should try to reduce it. One thing that worked really well for me in my practice that really gave me the confidence, and one thing that I teach our clients, is to look at your profit margins, because when you know that, for example, it's going to cost you $140, for example, to do a filling in your practice, then you know that if a patient says, "Wow, $160 for a filling," if that's what your fee is, hypothetically, that you know that you're not going to feel bad about it, because you know what your actual costs are. It was really interesting, as we started looking at profit margins years and years and years ago, what we discovered is that, wow, it does cost a lot of money for us to be able to deliver a crown. And so when a patient came and said, "Oh my gosh, doc, a thousand dollars," for example, to do a crown, we're able to confidently say, "Absolutely." We know our cost. We know our expenses. And we know that the fee that we have set is extremely fair, based on our expenses. And so because of that confidence, now we had no problem quoting our fees. And it's really interesting, is a lot of times you start getting into understanding case presentation and verbal skills. And for me, this is a foundational piece that's really important for you to know. And not only for you to know, but for your team, because as we know, many times, they're like, "Wow, the doctor's getting $1,000 for this procedure or $2,000 or $3,000." And without knowing the actual expenses, even when you start getting into full mouth reconstruction, full mouth rehab cases, once you're using a high quality lab, high quality adhesives, and you're taking the time to spend with the patient, which is looking at what are your expenses for rent for that time, salaries for that time, it really does add up. And so once you and your team understand what these numbers are, it's going to go a really long way. And so if you haven't done that exercise, looking at your profitability, looking at what you are actually making on profit margins, I highly recommend getting into our accelerator program so that we can teach you and your team very quickly how to be able to identify this. Another thing that you really want to consider is how are you presenting your treatment plans? What are you doing to set the stage so that patients understand that there's going to be an investment that they will be making? And what's been very exciting is seeing our clients use our frameworks, where now they're coming in and they're saying, "What are your goals for your teeth, your mouth, your smile?" And the patients letting them know, "I want my teeth to be strong. I want a beautiful smile. I want to be healthy." They're letting you know why they're there, what they want, what they desire. And from there, asking a question of, you know, what else? And they're saying, "Well, I really don't like that there's this brown spot here on my filling. It's driving me crazy." Or, "When I'm eating, food is getting stuck," and we say, "Well, what else?" And they're telling us all of their issues. "Well, you know what? I also have a toothache here." Or, "I don't like the look of that dark line." And from there, we're able to find out, emotionally, what are the triggers for the patients? What are their desires? And from there, we ask questions like, "What would it mean for you if you got this fixed?" And so now they're saying, "I'm healthier. I have more confidence. I don't have to be annoyed and frustrated with this food that's getting stuck." And from there, you can now offer your suggestions, offer your solutions, because you know exactly what they want, what they need, what they desire, and they understand what will happen for their life, or for them, once they go ahead and make that investment. And so from there, you can now get their permission. "Is it okay if I take some time and share with you how we can help you and how we've helped other patients just like you?" And of course the answer's going to be yes. And at the end of it, you say, "Now, this is going to be an investment. The great thing is that once you have your smile makeover done, once you have the food that is going, this is what your life is going to look like. You're no longer going to have to have food getting stuck. You're no longer going to have to cover your mouth or have to worry, or even have to worry about your denture getting loose." And so from there, the question is, this is what you have. This is what you want. Do you want me to help you with it? And when they say yes, then now you present your treatment plan and say, "This is certainly going to be an investment in yourself, and you're worth it. The great thing is that we have ways to be able to help you fit dentistry into your budget, and we're going to work with you and create a customized plan so that you can fit this dentistry that you so deserve and you so want into your budget." All right, guys. So I wanted to take some time to go through this, because, again, a lot of the challenges that we have is that we don't know our fees. We're not confident in our fees. And so that, to me, would be the first step, investing in understanding where you are and then taking it a step further and investing in verbal skills training and case presentation training. Which, of course, if you're looking for help, we're here to help you with that, as well, within our accelerator program. All right, guys. So hopefully this helps you. I love talking about case presentation, and how do we get our teams aligned, and how do we serve more people? And that's what we're here for. We're here to help people to get dentistry done, to get healthier, to give them their confidence and to help them live their best life. All right, guys, that's it. Take care. See you guys next time, and enjoy the rest of your week. Thanks so much for listening to this episode of the Delivering WOW podcast with Dr. Anissa Holmes. We'll catch you next time.  
Well, hello, everyone. And welcome to another episode of the Delivering Wow Dental Podcast. Today, we're talking all about training a dental team member who's not good with patients. So question for you. Have you ever had a team member that was afraid to talk to patients or was not outgoing or really building connections with your patients? I can tell you, I certainly have had that throughout the years. And so I wanted to share some insight and tips to be able to help you navigate this if you find that you have introverted team members or team members who are just not making that connection. So, in particular, what I'd love to discuss today is really looking at behavioral styles, and how can we assess all of our team members to be able to understand their behavioral styles? And what's really interesting is, as you start to get deeper into understanding and learning how this works, what you will discover is that the same things that apply with our team members in terms of behavioral styles also applies to our patients and why they make the decisions that they make. It also applies to our family and our friends. And so, what we're talking about today is really looking at different behavioral styles. And what's really interesting is a lot of times we may look at a team member and saying, "Wow, they're not making the connection with our patients," and we start to really investigate why this is happening. And some of it is really just inherent. They may be an introvert, but digging deeper into behavioral styles, it's really interesting because we start to look that there are actually four main types. So you may have heard of DISC assessments. And with this, there are four main types. There is the D, which is the dominant personality style. They tend to be the leaders. They tend to be people who are okay with taking risks. There's also another behavioral style, which is the I. The I is going to be the person who's very outgoing. They are the life of the party. Really interesting with the I, what we tend to see is sometimes they are not very good with follow through. Not always, but that's something that we typically see with the Is. And also going back to the D, they definitely are that dominant personality, and as a result of it, sometimes they can come off as being pushy. So as we start looking at the S style, the S style are people who are very, very connected to other people. They're very sensitive. They have a lot of strong feelings of connection with people. And the flip side of the Ss is sometimes they are taken advantage of, because they're so kind, they're so loving. And then you have the C, and the C behavioral style is someone who is very detail-oriented. These are people that typically are going to be accountants. They're the type of people that may be surgeons. And the flip side of the Cs is sometimes they are very, very serious, and sometimes they are really slow as well to make decisions. And so, as we start looking at behavioral styles and the roles of our team members and the roles that they occupy in our practice, it's really important that we really understand where they are in terms of a natural behavioral style. And what's really interesting is sometimes when we get into a work environment, we have an adaptive style. But what I've discovered over the years is, I remember in the early days wanting to have, for example, social media done in my practice. And I gave that task to someone who had more of an S style, so there were very calm natured, definitely an introvert, and they really struggled to be able to ask people for video testimonials. And we switched it up and we gave it to a team member that had more of the I style, very outgoing and very excitable and loved talking to people. And all of a sudden, it was really, really easy for her to make that connection and to get those video testimonials. And so as we again start looking at building out our team, one thing that I always coach on to my clients is to think about what you have a lot of, and also to look at gaps in terms of behavioral styles. And so if you have a team that is full of I, you're going to have a lot of fun in your practice. There's going to be a lot of extroverts. And something to think about and consider is, again, that flip side of it, where if you're having so much fun and it's the life at a party, we need somebody to be serious and get into the weeds and get things done and make sure that everyone is being held accountable. And so, if you have a team that has an imbalance, thinking about your next hire and which role or behavioral style you're going to put in. The same thing, if you have a team that everyone is very, very sweet, very, very emotionally connected to patients, and they're very, very soft-spoken, and you don't have Ds on your team, strong leaders, then you can have weaknesses there as well. And so it's really, really interesting how this whole thing works. There are lots of different assessments. We have a particular one that we administer within our Accelerator Program, as well as for our coaching clients in our Mastermind, and it's been really, really insightful to get feedback from doctors saying, "Oh, now I understand why my hygienist, who's very outgoing, struggles with writing chart notes." And so, as team members start to understand their behavioral style and team members understand each other better, then now what will happen is that, as you are assigning tasks to be done, again, maybe it is building a new marketing campaign, maybe it's making a decision to start doing Loom videos to go ahead and document the processes that are happening in your practice, maybe you're making checklists of what you do daily, weekly, and monthly, that particular task would be really easy, creating a checklist, for someone who's a C. You give that to a different team member, they may struggle with it. And so, as we start looking at getting into peak performance and high performance and scalability of our practices, we want to know, what are the strengths? What are our weaknesses? We want to understand who's good at what. And the other thing that we can start looking at when we really start diving into this and really looking at how can we improve the performance of our teams is also looking at, what is it that each individual team member loves to do and is good at? What is it that they like to do? And they're good at? And then below the line were the things that they don't like to do and they're not good at. And so, as we start looking at that, it's going to be very, very nice to see the results that starts to happen in your practice once you start to assign tasks and really put people in their area of strength and put people in the area of their natural high behavioral style. And once you start doing that, now you're going to have a team that's really working in synergy and working together, again, all for the same goal, to be able to grow the practice very quickly. So hopefully this helps you and serves you. I absolutely love digging into the psychology of what happens to make practices grow, the psychology of what makes patients make a decision to come into our practices. It's pretty exciting. And so if you haven't yet done behavioral styles, I highly recommend that you do the assessment within your practice. If you're wanting help with it, of course, this is something that we help practices with all the time within our programs. And so if it's something that you're interested in, feel free to reach out to me on Facebook or to have a look at our web site at deliveringwow.com. All right, guys. So that's pretty much it for today. Hopefully, this serves you and we look forward to chatting with you again, really, really soon. Thanks again for listening to today's episode. Now, the next step is to join our free Facebook group, which is the Delivering Wow Hangout. Inside of that group, you will be able to mastermind and share with dentists and team members. And to join us, go to dentalbossmovement.com. Thanks so much for listening to this episode of the Delivering Wow Podcast with Dr. Anissa Holmes. We'll catch you next time.  
Hi everyone, and welcome to another episode of the Delivering WOW Dental Podcast. I am super excited today. Today, we're going to be talking about three tips to grow your dental practice quickly. And what's going to be really exciting about today's episode is that everything that I'm sharing is actually part of a process that you could use to be able to ... Hi everyone, and welcome to another episode of The Delivering WOW Podcast. Super excited to be here with all of you once again. So, today I am pretty excited to announce that we have actually done some pretty significant changes with our Facebook group. So as many of you guys may or may not know, back in April, I made a decision to, I guess it's now temporarily close our Facebook group, our Delivering WOW hangout group. And I did it for a few reasons. Number one, I wanted to really focus on my coaching clients. As many of us know, we had lots of transition, lots of changes, lots of overwhelm, lots of stress with COVID-19. And so, during that time, I really wanted to just serve my coaching clients really, really hard. We winded up doing multiple, multiple workshops. There were several weeks where we were on Zoom calls for two or three hours, just using that gift of time to build systems and to really hone in on training their team and just looking at how can we use that time and that opportunity. I also really wanted to focus on looking at what was next in terms of our training programs for the dental profession. And so really honing in on really creating a virtual platform where there would be CE, not just for practice management, but for clinical. And so we started honing in and we invested tens of thousands of dollars into our practice accelerator program, which is now allowing us to be able to train doctors and teams and have live coaching calls and help with marketing. So it's been pretty exciting seeing all of the work that we put in and seeing the results of our clients. And so now, guess what? We're back. I've decided to go ahead and open back up our Delivering WOW Facebook group, which is now opened and rebranded as our Dental Boss Movement, super excited. We actually created a doctor only Facebook group back in April, which is now rebranded as the Dental Boss Movement, Doctor Only Group. So super excited to have you guys back in the groups and we're going to be doing some pretty exciting things. I am, once a week in our Dental Boss Movement Group, doing updates for our community, sharing a lesson. And also, of course, making any announcements that would be helpful for you and your team. So if you've not yet joined us there, check us out, dentalbossmovement.com. This is a great group for you as well as for your teams to be able to get insight to grow your practice. And to be honest with you, also to connect with like-minded dentists. To be able to post your questions, get feedback, collaborate with others, share your wins, share your struggles and super excited to have that group back open. So today, I am actually going to be talking about three tips to grow your practice quickly. And this is going to be pretty exciting. Because when many people come to me, they have a few concerns when they come to us and they're looking for coaching. Number one, people are saying, you know what? I want a stronger team. I want accountability in my practice. People are telling me, I want to have a way to make sure that things are not slipping through the cracks. And what I also of course hear is, I want to make sure that we are growing, that we have more profits, that we're not just wasting our time going day by day, that we're serving our patient's hard and that we're doing more cases to be able to change more lives. And so what I'm going to share today is actually going to be a really simple way to be able to grow your practice quickly using actually one tool. And really, really excited to share this with you. So one of the things that we implement with our coaching clients in our mastermind, as well as for the members of our practice accelerator program, which of Hi everyone, and welcome to another episode of the Delivering WOW Dental Podcast. I am super excited today. Today, we're going to be talking about three tips to grow your dental practice quickly. And what's going to be really exciting about today's episode is that everything that I'm sharing is actually part of a process that you could use to be able to ... Hi everyone, and welcome to another episode of The Delivering WOW Podcast. Super excited to be here with all of you once again. So, today I am pretty excited to announce that we have actually done some pretty significant changes with our Facebook group. So as many of you guys may or may not know, back in April, I made a decision to, I guess it's now temporarily close our Facebook group, our Delivering WOW hangout group. And I did it for a few reasons. Number one, I wanted to really focus on my coaching clients. As many of us know, we had lots of transition, lots of changes, lots of overwhelm, lots of stress with COVID-19. And so, during that time, I really wanted to just serve my coaching clients really, really hard. We winded up doing multiple, multiple workshops. There were several weeks where we were on Zoom calls for two or three hours, just using that gift of time to build systems and to really hone in on training their team and just looking at how can we use that time and that opportunity. I also really wanted to focus on looking at what was next in terms of our training programs for the dental profession. And so really honing in on really creating a virtual platform where there would be CE, not just for practice management, but for clinical. And so we started honing in and we invested tens of thousands of dollars into our practice accelerator program, which is now allowing us to be able to train doctors and teams and have live coaching calls and help with marketing. So it's been pretty exciting seeing all of the work that we put in and seeing the results of our clients. And so now, guess what? We're back. I've decided to go ahead and open back up our Delivering WOW Facebook group, which is now opened and rebranded as our Dental Boss Movement, super excited. We actually created a doctor only Facebook group back in April, which is now rebranded as the Dental Boss Movement, Doctor Only Group. So super excited to have you guys back in the groups and we're going to be doing some pretty exciting things. I am, once a week in our Dental Boss Movement Group, doing updates for our community, sharing a lesson. And also, of course, making any announcements that would be helpful for you and your team. So if you've not yet joined us there, check us out, dentalbossmovement.com. This is a great group for you as well as for your teams to be able to get insight to grow your practice. And to be honest with you, also to connect with like-minded dentists. To be able to post your questions, get feedback, collaborate with others, share your wins, share your struggles and super excited to have that group back open. So today, I am actually going to be talking about three tips to grow your practice quickly. And this is going to be pretty exciting. Because when many people come to me, they have a few concerns when they come to us and they're looking for coaching. Number one, people are saying, you know what? I want a stronger team. I want accountability in my practice. People are telling me, I want to have a way to make sure that things are not slipping through the cracks. And what I also of course hear is, I want to make sure that we are growing, that we have more profits, that we're not just wasting our time going day by day, that we're serving our patient's hard, and that we're doing more cases to be able to change more lives. And so what I'm going to share today is actually going to be a really simple way to be able to grow your practice quickly using actually one tool. And really, really excited to share this with you. So one of the things that we implement with our coaching clients in our mastermind, as well as for the members of our practice accelerator program, which of course is our on-demand program. With live calls is having what we call a level 10 meeting. Now, some of you may have read the book, Traction, where you learned about level 10 meetings. And so within our delivering wall programs, we use a lot of the principles and teach and help practices to implement a lot of processes and frameworks from EOS. And the level 10 meeting is one of them. And what we've done is we've really implemented and customized it for dentistry. And so, what that looks like is, every single week, having a meeting with your team where you can, number one, check-in and see, what are they sharing as their personal and professional best that they've had for the last week? Allowing you to be able to review and look at your numbers and see, what did you do really well to celebrate, again, success? And to look at opportunities for growth that week. To be able to look at all of the past projects that were important, maybe it is creating a new training manual, maybe it is starting a new marketing project, maybe it's committing to doing some research to purchase a new piece of equipment or taking a CE course. It's also allowing you to really have an opportunity to hone in on cracks and discuss things that need to be discussed in your practice. Maybe you have broken appointments. And so, I absolutely love practices having this meeting. This is something that we've been doing in my practice for years, as well as something that we help practices implement, again, within our accelerator program and within our coaching program, our mastermind. And so, I want to share some of these tips with you and hone in on a few particular areas to go ahead and give you three things that you can look at specifically to be able to grow your practice. And number one is, having that opportunity to come together every week as a team. And the first thing that we do in our level 10 meeting is, we have where our team comes in and they share their personal and professional best. And what's really interesting is that we have team members, everybody has their tasks that we're working on, but we're all people. And so you may have a team member that may have marital issues, you may have a team member that has a sick child, you may have a team member that is sick that week. And so, having an opportunity for your team to come in and say, this is my personal best. I was able to spend time and take a weekend away and spend time with my mom who's getting older. Or, you know what? This week I didn't have a personal best, I'm having some struggles. And they're able to share that. Then now the team can understand where they are and they can support them. And what's awesome as well is it's personal and professional best. So the professional best they may say, I'm really excited, maybe it's a team member, maybe it's a dental assistant. Last week there was a patient that came in and she was very apprehensive about getting that bridge done. She had some dental work done in the past and it didn't work out really well. And I was able to talk to her and share with her that we are going to take time and we're going to listen. And we went ahead and started that treatment. And I'm really proud of how I contributed to that. And so that's a great way for the doctor to be able to really see all of the great things that our team members are doing. A lot of times, we just don't. We're stuck in a bubble or we're so focused and zoned in on treating the patients that we don't realize all of the extra things that our teams are doing. And so this is a great thing that you can do is to have your team to share their personal and their professional best. And again, personal best might be like, I'm so excited. I was able to put time into myself and I spent the weekend reading a book or doing some self-care. Really, really powerful stuff. So that's the first tip. Because a lot of times we look at how can we build a strong team, and a lot of times it's really just having that simple time every single week to just connect with them and to learn a little bit more about them. And when we do, we give each other grace and we give each other support. And it's so interesting, I hear my coaching clients a lot of times, I say all the time, you might've heard me say as well, if we want to pick up a table, a big, heavy dining room table, it's really hard for me to do it by myself. Even if I get my office manager or a team lead to help me, it's a little bit easier. But if we have the entire team picking up a little corner of the table, we're able to pick it up very quickly and walk across the room. And it's the same thing. It's these foundational core principles of just coming together, connecting, seeing what we're doing well, and not just the team, but the doctor. I'm really proud this week. I wasn't sure, I was very nervous. I know we've started doing and there's a line and I wasn't sure, but you know what? I went ahead and I did it. I did my first case and it went really well. It's great because your team hears you being vulnerable, they hear you being proud and even sharing, I've been working so hard, so hard, so hard, and I decided to take the day off yesterday and just spend time playing board games with my family. And again, they see you as a real person. So that's my first tip. To be able to build a strong team and strong culture is implementing ... not only just implementing this weekly level 10 meeting, but having that time at the beginning of the meeting to just do that connection. And it takes literally five minutes, where everybody just shares that. That's the first thing. The second thing to grow your practice quickly is, you're definitely going to want to have a way to look at results and performance from the previous week. And by the way, these level 10 meetings, I have them in my practice on a Tuesday morning. That's typically what I recommend, first thing before you start seeing patients right after huddle. And that way you have Monday to go ahead and have your team to go in and to pull the metrics. So that would be the doctor production per visit, hygiene production per visit, production collection, new patient numbers. How many patients last week left without an appointment? How many patients were rescheduled, that were unscheduled? What's your AR looking like from last week? So there are certain things that we recommend that you look at in your practice and have a team member to be able to put them into the scorecards that we've custom created for our accelerators and for our coaching clients. And within that, now on a Tuesday, you can quickly look and say, oh my gosh, these metrics turned green, we hit our numbers. And the ones that you hit, you can celebrate. And the ones that you didn't, then now further along in the meeting, you will have that time to discuss them. But this is really important, looking at your numbers week to week. And once you have a system in place where you have a team member that can take five minutes and put the numbers in, then now you can have a way to be able to discuss, and again, celebrate and also analyze. And analyzation is never about, oh my gosh, you didn't do your job, or we let this patient slip through the cracks. It's about looking at, how can we come together and discuss? And so if the doctor production per visit last week was not as high as we want it to, where our goal was set, then we can say, okay, what can we implement this week? Can we go ahead and pull a list of unscheduled patients? And if you have a way to be able to send them an online email with a scheduling link, then now you can send a blast to a few hundred patients and give them another opportunity to schedule. Or now you can look at same day rollovers, or now you can, perhaps if you feel that you need new patients, if you're looking at that metric, you can go in, do a Facebook live to talk Thursday video that we're talking about a specific procedure. And so you're able to change the dynamic of the month before the month actually ends, and change performance based on what you're seeing. If you see that your unscheduled patients rescheduled number is not where you want, you can focus on that this week. Or if your hygiene patients did not book their next visit and you had 87% last week now you know. And so you can say, hey guys, what happened last week that we failed to have the communication, that we failed to take the time to get the patient rescheduled. And now again, you can change the dynamics. So that's another thing that we look at, is really looking at our weekly scorecard and utilizing it within a weekly meeting where that meeting time actually holds us accountable to looking at the numbers and not just having, for example, a team member go in and write down the numbers, but nobody's analyzing them. And to be honest, as we all know, there are lots of things that we implement. We have our teams doing things, and we never look at it, we don't follow up on them. And that's a big, big mistake. And so putting it into a system like this is going to be very helpful for you. The other thing that I recommend to be able to grow your practice quickly, and this is as it relates, again, to the level 10, is to go ahead and make sure that you are having that discussion time within your level 10 meetings. So this is a time where you're bringing together any issues that you have. Maybe, again, you had broken appointments, lots of broken appointments from last week. Maybe your hygiene production per visit number is just not growing, you're staying flat. And so you can have that discussion about, what can we do to be able to increase hygiene production per visit? What's the issues? Maybe the team needs to have training, case presentation training. Maybe you need to look at, what are some additional services that you can implement in your practice? Maybe it's going ahead and getting certified and trained in Perio protect. Maybe it is looking at creating a reactivation project for unscheduled scaling and root planing patients. Maybe it is looking at your schedule and actually putting in block scheduling for scaling and root planing or a Perio Protect to, again, hold you accountable to having the conversations, to doing the marketing, to doing really good follow-up for patients who have treatment planned. So having that time weekly, where you can, what we call IDS, identify any issues in your practice, discuss them and solve them is going to be extremely, extremely powerful. And what happens is really important when you're having these meetings, is don't just meet for meeting’s sake. At the end of the meeting, what you're going to want to do is you're going to want to look at, what are your next steps? Who's going to own the next steps and by when? And so if it's a situation where, for example, with the hygiene production per visit, you're saying, I want to be able to implement Perio protect. Then the question is, okay, what's the next steps? Do we need to contact Perio Protect so that we can become certified? Do we need to look into learning more about how this procedure will help our patients? Do we need to go ahead and do our reactivation project? If so, who's going to own contacting those patients? Who's going to own setting up some emails to go out to our existing patients who have unscheduled scaling and root planing? So that's the next steps, is looking at, who's going to own it? In addition to who's going to own it, by when will it be done? And so now the next week, when you're having your next level 10 meeting, you can come back and you can discuss, was it done? Are there any questions about the task? Are there any issues? And you can continue that discussion until the task is done. And what's also really cool as well is utilizing a tool such as Asana. And this is something that we use in my practice, as well as what we train on in our accelerator program, is using Asana. And with Asana, now you can have your level 10 task within the Asana platform. And now you can communicate on the different projects between any team members that are associated with that task. And you can ask any questions, you can upload files, get feedback. Pretty, pretty cool, what's available once you start looking at expanding your mind and thinking a little bit differently about creating systems and growing your practice. All right. So hopefully, this served you and helped you. I absolutely love connecting with all of you on this podcast, and I look forward to connecting with you guys inside of our Facebook group, dentalbossmovement.com. All right, guys, that's it for now, take care, and we'll see you next week. Thanks so much for listening to this episode of The Delivering WOW Podcast, with Dr. Anissa Holmes. We'll catch you next time.  
Hi everyone. And welcome to another episode of the Delivering WOW Dental Podcast. I have recently had a bunch of people reaching out to me through Facebook Messenger, asking me about treatment plan acceptance, and how can they increase their revenue for their practice? How can they have their team get more confidence? And so I decided to actually take today to talk exactly about that. All right? So we're talking about treatment plan acceptance, and how do we increase that? And there's actually three steps or three ways that you can increase your treatment plan acceptance. And the first way is for those who have reached out is actually the first step, is number one, understanding that there is no ceiling on how many cases that you can close with high value cases, setting your goals really big is really, really powerful. I've had people reach out to me as well and I said, "Okay, let me share some simple strategies with you to be able to grow your practice and significantly scale and get more revenue." And they come to me and they say, "Well, it's not possible. We are full. We are doing the best that we can. We're really busy. And I don't see that we can actually grow anymore." And so the first thing that we want to look at in terms of increasing our case acceptance, our treatment plan acceptance is to really not limit our mindset. And what's been really interesting as I've worked with practices who've grown even over a million dollars in one year, the biggest shift for many of them is really shifting their belief of what was possible in their practice. And so that's one thing that I want you to really think about. And I remember when I had my first coach years ago and she was sitting down and we were going through and we were creating budgeting and expenses sheets, and we were looking at reverse engineering how the practice would grow. And I set some goals and she said, "Okay, great. This is really good. And this is very safe. But what I want you to understand is that you can actually double or triple that goal and you can achieve it once you reverse engineer how." And so I was like, "Okay." We did it. And that's exactly what happened. And I've seen the same thing happened with all of the practices that have really adopted this philosophy that we've worked with. And so I say, "Let me see your goal. Okay, go ahead and double it, go ahead and triple it." And then they are able to now reverse engineer and design a plan. So, that's the first thing that I want you to think about. Okay? The second thing that I want you to think about is that there are simple processes for you in your team to be able to increase case acceptance, right? And so, as we start looking at case acceptance, a lot of times people are like, "Well, if we educate people more or we show value, then now, patients will say yes." One thing that I want us to always understand is that when we are learning systems and processes and we're learning them in frameworks, all of a sudden, now we can repeat the process very simply over and over and over again. And pretty much guarantee that we're going to have the same result every time. And it's very similar to a principal. And what is a principal if you look at the principle of gravity? If we were to drop a pen, it would always go to the ground, right? Because, that is a principle. Well, when we learn in frameworks and that could be frameworks for how do we hire effectively, that could be frameworks for accountability, that could be frameworks for, again, in this case, treatment acceptance. Once we're learning in frameworks, it's going to be really easy for your team, even if they've never had any experience before in verbal skills or sales, or even working in a dental practice. Once they're implementing the frameworks, they too will be able to get results. And so it's really important that as you start learning, and as you start looking at how you're going to grow your practice, that you start thinking about systems and frameworks for you to actually get results. And really interestingly, I have recently had a lot of the members of our mastermind come to me and they're like, "Oh my gosh, our practice is growing really fast." And what they're excited about is that they no longer have to do everything in the business. And I said, "The framework for success of where I want you to get to is number one, I want you to learn. And then from there, I want you to create a really good system or process. And then what we're going to do is we are now going to actually go ahead and create an automation of that process. And then now you're going to delegate that process." And it could be something like, how do we onboard teams? "And we are going to create a process of when we onboard, we're going to do step one, step two, step three. And then you create a system. Maybe you're recording videos, you're putting those videos perhaps in Asana so that now, new hires can go into Asana. They can go ahead and watch those videos. So you're now automating that process. And then how do you scale is that as you continue to have more team members come on, there'll be able to watch that training. There will be accountability, and you won't have to micromanage them because you've already been very clear." Right? So, that's an example of that. And so as we start looking at, again, treatment plan acceptance, there are definitely some frameworks that you could use. And so that now goes into step three, how can we increase treatment acceptance, right? And for me a framework that's very, very powerful and obviously it takes time to really understand this framework and to implement the framework, but it's very, very simple. And how it goes is really number one, with step one is always asking a question. And that question is something that we would say, for example, "There's something that we can do to prevent cavities. Would you like to learn more?" Or, "There's something that we can do if a patient has bleeding gums or is having issues with their gums starting to recede. There's something that we can do to prevent the bleeding and stop the gums from getting long. Would you like to learn more?" Or, "There's something that we can do to prevent that dark line at the gum. Would you like to learn more?" Right? So asking a question is now going to have a patient say, "Yes, I'd love to learn more." Right? Because, you pointed out something that could be a potential issue based on what you're observing. Right? From there, you're now saying something like, "Great, it's called a..." And then now you insert in the name of the service. "Great, it's called a sealant. How it works is that we paint it on the top of the tooth. And once that's done food, sugar and bacteria cannot get through. What it is, it's called an all-porcelain crown. And so how it works is we're able to make a crown that looks exactly how your tooth looks. There's no metal. So what it is, it is called Perio Protect. And how it works is you wear simple trays, similar to a bleaching tray. And once you're wearing it, the bleeding will reduce. And you will also significantly decrease your chances of needing to have gum surgery." Right? So you're explaining in very simple terms, what it is. From there, you'll now put out any resistances, right? "So here's the thing. Insurance doesn't always cover it." Right? If that's a resistance, a lot of times teams are afraid to talk about high value services or services that are not even high value, even sealants or fluoride or any of those services that really could help the patient. They are afraid to have those conversations, because they are afraid that there are going to be objection block, people are going to tell them no. Why? Because that's happened in the past, right? "So here's the thing. Insurance doesn't always cover it, but why our patients choose to do it anyway is because..." Right? So now you're pulling the objection back, right? You're putting out the objection and then you're pulling it back, right? "Why our patients choose to do it anyway..." And then now you can go ahead and insert in the reasons why people choose to do it anyway, right? "It's typically a peace of mind benefit. They will have peace of mind because..." Or, "The reason why our patients choose to do it anyway," you go ahead and put out a time benefit. "It doesn't take a lot of time." Right? "It will save you time." And also money.   "And it will save you money because now you won't have to worry about the cost of doing a filling," or, "Now, you won't have to worry about the cost of having to do deep cleanings over and over and over again. It will reduce your risk." Right? Or, "It will reduce your costs, because now you won't have to look at the costs of having surgery." So typically, going ahead and putting out the objections, pulling them back, and then giving those benefits are really huge. And then from there, you'll always want to look at giving a call to action, right? "So we do have time today to go ahead and..." And whatever you have time to do, "Get started with your sealants, go ahead and take the scan so that we can get your trays made for you for Perio Protect." Right? Whatever that first step is, going ahead and giving that call to action is going to be very important and powerful. And so that's what we're looking at, right? To be able to let people know what the next steps are. Now, my question, I always ask when I teach this framework and there are actually a few different case acceptance frameworks that we share, this particular one would be for a patient after you've presented treatment. There are also pre frameworks that you can learn for you and your team that would help you as you have a new patient to really find out what their issue is, why they're there, what's their real issue. No, no, what is their real issue, right? Which we're not going to speak about necessarily today on this podcast, but what's really cool and a lot of times when I teach this framework, I'll ask teams when we're having our training sessions, I'll say, "Now, do you feel like I'm selling you anything? Do you feel like I'm selling you anything?" And they'll say, "No." And they said, "It sounds like you're just letting me know about something that can help me. And you are giving me more information and letting me know how it will help me." And I say, "Exactly." Right? A great framework, it's very simple for our teams to implement. It's very simple for us to implement. And it works, right? And the reason why this is so powerful is because the team members and the doctors are now feeling that they are giving patients solutions, right? And when that happens, confidence develops. And when confidence develops then now, you're having these conversations with patients and now you're having your patients actually get started on the treatment that will help them. Right? To help them to get confidence in their smile, to help them to get healthier, to help them to be able to prevent decay and damage to their teeth, which obviously once a cavity starts, it never goes back to its natural state, right? And so, as doctors, as teams, as healthcare providers, this is something that's really powerful. And if you've not yet started to implement frameworks into your path of learning in your practice, this is definitely something that you're going to want to invest in because it's extremely powerful. It's going to help you to be able to help so many more people, help you to be able to give your team confidence, to be able to give yourself confidence, and allow you to be able to significantly increase your revenue for your practice. And as I always say, never feel embarrassed or ashamed about wanting to have a successful business. That's why we've gone into business, to be successful. And what success looks like for us is being able to be able to have freedom, right? If things are needing to be replaced, equipment needs to be replaced in the practice, we have the freedom to do so, freedom to be able to invest in our education and our knowledge, to be able to keep growing. Freedom to be able to now have the finances, to be able to invest in a better team. Freedom to be able to now have time as we start to understand delegation skills and how can we delegate and elevate with our team to be able to have time freedom, to be able to spend with our families. And that financial freedom to guarantee our future success with our retirement, and being able to give and make an impact inside of our committees. Really powerful stuff, guys. So again, I really look forward to helping you to continue to increase your treatment plan. Acceptance is really, really powerful once you start to implement these frameworks. There's no limit on how much you can grow. All right, guys, thank you so much for listening to another episode. I really hope that this was helpful for you. If you've not yet done so, you want to make sure that you're joining us inside of our free Facebook group, our Dental Boss Movement Facebook group, where we have dentists coming together for support and action-taking tips and motivation. And if you'd love to learn more about how we can help you, feel free to reach out to us deliveringwowplatinum.com. We have live one-on-one coaching that we do with practices helping you and your team understand how do you grow and scale your practices faster. And we also have on-demand training programs for you as well. All right, guys, that's pretty much it. Thank you so much for listening. Until next time, take care and keep Delivering WOW. Thanks so much for listening to this episode of the Delivering WOW Podcast with Dr. Anissa Holmes. We'll catch you next time.  
Hi everyone, and welcome to another episode of the Delivering WOW Dental Podcast. Today, we're talking about how to use Google My Business in your dental plan and I'm just so excited to be sharing this information. Oftentimes you hear me talking about social media marketing, you hear me talking about making relationships with other businesses in your community so that you can build those partnerships. But what we're talking about today is something that I haven't actually talked about before. And it really is how can you utilize Google My Business, which is a free tool, to be able to bring more exposure to your practice. And again, so excited about this, because this will be once implemented correctly, transformational for your practice. Now you might be asking me, well, what is Google My Business? Or I've already got a Google My Business listing. And so Google My Business, if you're going to Google, Google My Business, you'll see where you can actually go in and you can customize your listing for your practice. So you can put in your practice hours. You can go ahead and put in a link. So if people are wanting an appointment, you can go ahead and put in an online scheduling link. You can go ahead and verify your location so that a map shows up when people are searching for your practice. But what many people do not really understand with it is that you have these other functions and options. And one is to be able to go ahead and upload photos or upload videos directly to Google My Business. Now you might be asking me, well, what's the big deal about that? Well, number one, Google is of course the number one search engine and what many people are focused on and you'll hear out there is like, we want to get more Google reviews. And so there's a lot of emphasis on deciding, and I hear it in Facebook groups. Like what companies should you use to help you get more Google reviews? Or should we just take the review link that Google gives us and we just put it into our emails that we send to our patients? Like what's the steps and process? But imagine in addition to that, you have the ability to have real live video testimonials that you've gotten for patients or real video testimonials that you've gotten of patients actually sharing their experience. And so it's not just a review, it's actually a video. Well, you can actually do that with Google My Business. Now as you're going to Google My Business, you may notice that there are some businesses that have videos that are showing up. So you go into a main Google feed and you will type in a name of a business, and in the middle section you'll see videos. So sometimes you'll see Facebook videos, sometimes you will see YouTube videos. What's interesting about these videos is that you cannot actually pay Google to put those there. Those videos are put there organically by you showing up and being consistent over time with doing videos, again, either on your social media profiles or on YouTube. And so this is something that you do have to work for, but what's really cool about Google My Business is that you have the ability on the right hand side below where your practice map will be, will be to actually go ahead and upload and give Google information to show. So imagine for example, that you are doing a video testimony in your practice, you've given a great experience at the end of the visit. You ask your patient, how was your experience today? And they say awesome. And we say, you know what? We would love if you'd be willing to share a little video testimonial or share a video, or allow us to take a video with you sharing your experience today. There are a lot of people that are afraid to go to the dentist and it just might change someone's life. Now, as you're getting that video, typically it's not a Facebook Live. It's just a recorded video. A lot of times what we're thinking is, okay, well, what are we going to do with that video? And then you are posting it on your Facebook page, you can create an ad with it, get a lot of exposure. But one thing that you can also do in addition to that is you can take that video and you can actually directly upload it to Google My Business. And what's really cool is that again, when people are searching for your practice, they see your listing, now they'll see your video. So what's also very awesome as well is that you have the ability to put in a button. And so after you upload the video, you can put in a button which would be a learn more button or schedule an appointment button. And this is where you can put in links for people to go ahead and schedule online. You can send people to your funnel. So maybe you have a patient talking about dental implants, or maybe you've done a tooth talk Thursday video, where you're doing an educational video about dental implants, again, repurposing that video. If you are uploading it to Facebook, you can use that download feature by using those three dots, you can download the video, you can reuse that video, uploading it directly to Google. And with that again, and utilizing the buttons feature, you have the ability for people to either call your practice directly, and most times they are searching on mobile. So they click that button, immediately calls from their phone. You can put in a learn more button. You can put in a button, for example, if you're talking about implants or Invisalign, if you're using funnels. That would be a great application for you to go ahead and put in your link where people can learn more about the service. They can perhaps see if they're a candidate, take a quick quiz and you can go ahead and capture their email to continue to send them information about your practice. So again, so excited to share this information with you about Google My Business. It is a free way to be able to get exposure for your practice and to be able to let people learn more about you and allow you to, again, continue to become that authority in your practice. What's really cool, as well is that not many people know about this. And so when people are searching and they're going to other practices pages, they may have a listing there. Your listing will now have those videos. Also, as you're posting to social media, different things that you might be doing in your community, maybe you're doing a charity drive where you are collecting clothes for a local charity, go ahead and repost that on Google as well. And what it does, again, even if people are not participating, it continues to really let people know what you're known for. And so when they're searching, they have that ability to get a sense of how you serve the community, your culture, and again, having those video testimonials, getting those from your patients and reposting and repurposing them on Google is really huge. Another little tip, a side tip, and we're not specifically talking about this today is actually repurposing your videos that you're doing for Facebook to YouTube as well. And so YouTube is a huge search engine. And so taking those videos and again, uploading them, looking at creating a YouTube channel, it doesn't take very long to go ahead and get those videos uploaded again. Whole nother strategy for YouTube, which we'll talk about in the future episode of how do you get people to see them, the keywords, et cetera. But again, today, we're talking all about Google My Business. And so if you've not yet done so, go ahead and head over, take a look at your Google My Business listing, and start posting your photos and your videos. All right. So hopefully this was a really helpful tip for all of you. We love serving. And for me, my big calling and purpose is to help dentists understand how to be able to grow your practices faster so that you have time and financial freedom. And so that you are in a position to make a bigger impact on your team's lives, your community, your family, and your world. All right, thank you so much for listening. If you've yet already joined us inside of our Dental Boss Movement Facebook group, we have dentists who are coming together every single week for action taking, learning, and support. And we'd love to have you inside of our free community. To join us all you have to do is go to dentalbossmovement.com. All right, guys, take care. We will chat soon. And until next time keep delivering Wow. If you're ready to take your practice to the next level, I invite you to join me inside of our next marketing and practice growth challenge. Inside of this challenge, you're going to create a full 12 month marketing lan, launch a marketing campaign that's going to allow you to be able to connect with your community as well as other local businesses. And I'm also going to show you how to use our whiteboard strategy that we've used with practices to be able to actually double their production, focusing on doing more high value services. Again, I look forward to working with you as well as your team inside of our marketing and practice growth challenge. And to get started all you have to do is go to deliveringwowchallenge.com. Thanks so much for listening to this episode of the Delivering WOW Podcast with Dr. Anissa Holmes. We'll catch you next time.
Hi guys, and welcome to another episode of the Delivering WOW Dental Podcast. I am so excited to be here. So today, I'm going to talk about something that is pretty real and honest, and it is about being an introverted dentist and how can we get more dental patients if we are an introverted dentist. So question for you, are you an introverted dentist? And the reason why I ask is that I, interestingly, am. So many people look at me and they're like, "Oh, Anissa, you're so extroverted. Like you get out there, and you're doing Facebook Lives, and I see you everywhere, and you're on social media, and you're having summits and doing all of this stuff." And people actually assume that I am an extrovert. But what's really interesting is that if you go back to the first episode of this podcast, what you will hear, and it's almost embarrassing, is that it actually sounded like I was reading. And so my office manager, at the time, comes to me after my first episode, and she says, "Dr. Holmes, I listened to your podcast, and it sounds like you're reading." And I was like, "You know what? I'm not going to delete it. It's okay." And what I said to her is perhaps the turning point, and will be the turning point for you, and it's been for so many people that have been through our challenges where I'm challenging people to step out of their comfort zone and do a Facebook Live. What I said to her is that, "You know what? There's something that I have inside of me that I have to give. I have knowledge of how to help people. And what's really important for me is that they find me, that they hear my voice so that I can help them." And so I continued to do my podcast. And as Facebook Live came out, I started to do Facebook Lives. And now it's really simple for me to do that. And I'm still an introvert, by the way. But what I recognize is that I have a gift and people need to hear my message. You're on this podcast right now. And if I had let being an introvert stop me from getting on the microphone and delivering the message, we may not be obviously where we are today. So I wanted to really look at that for you and really ask you that question. And the question is do you have a gift? Have you taken time to learn how to place implants, or how to help so many people, and actually save lives, and help marriages as well by understanding how to help patients who have sleep apnea? Have you made a time investment in understanding how to do beautiful cosmetic cases? Because so many times we have introverted dentists that love to learn. You're at conferences, you're taking the courses. Your hands are amazing. You can do beautiful dentistry. And what happens is that no one knows who we are. And so if you know that you have a message and a gift, it's almost your moral obligation to step out of your comfort zone, to do something that you've never done before, and to go ahead and put yourself out there, because that's the only way people will know about us. One of the fastest ways that I have found, at least to have people to start overcoming their shyness and their introvertedness and putting on an extroverted face, is by focusing on doing Facebook Lives. And what's been so amazing over the years, working with practices, and over the last year or so, working with practices in our marketing and practice growth challenges, I will from day one say, "You know what? I want you to come on. Do a Facebook Live. And guess what? It's okay if you do your Facebook Live and you stumble. It's okay if you stutter over your words. It's okay if the video is sideways." It's okay, because if it's not perfect, you're learning. And when we learn, we figure out what we need to improve on and we keep getting better. And so even in that group, what I'll say is, "If it's sideways, that's okay. Get in there. We'll show you how to fix it." And guess what happens? Even now, I've been doing, I can't tell you, hundreds of Facebook Lives, and there are times when I get on and I start fumbling over my words. And what do I do? I just delete it. I delete it and I start over. And guess what? You can continue and not start over. You just keep going. And guess what? The next day is another day. And what's been really interesting is seeing practices and owners and team members to start utilizing, using Facebook Live. And what happens is that now they get more clear with their message. It makes people think more about what is it that you want to say. And interestingly, a lot of the same things that we're doing on Facebook Live we're actually taking into the [inaudible 00:05:59]. And so when we're doing a Facebook Live about let me talk about three different ways to replace missing teeth, or here's why you actually need to go to the dentist. The difference between doing it at home and doing it in the office. Or anything that you're doing. Getting out of your comfort zone, doing the gift card giveaway to go ahead and get gift cards from other businesses. Man, that's really hard for people. A lot of times people are saying, "I'm very nervous to go and ask another business for a gift card." And all of a sudden, I'm challenging you, yes, I am, to go ahead and do it anyway. And now you step out of your comfort zone and you realize, "Wow, that actually wasn't that hard. I asked someone and they said, 'Yeah, I would love to do that.'" And guess what happens? Now you get more confident and you can do it again and again and again, and build more relationships and market your practice. And so again, today, I really wanted to talk about this because I see so many dentists who are introverted, including myself. But if your business matters to you, if your practice matters to you, if your patients matter to you, and people in the community that need to find you, then it's really urgent and important that you step out of your comfort zone and you do it anyway. So hopefully this serves you. I love helping you to be able to step out of your comfort zone. And so hopefully with this, you will take that next step. All right, guys, hopefully this was helpful. I look forward to chatting with you guys again soon. If you haven't yet signed up for our Marketing and Practice Growth Challenge, you definitely will want to do that, deliveringwowchallenge.com, so that we can help you get to the next level. If you're using the code dentalbosschallenge, the challenge is completely free, so we'd love to be able to help you with that. Again, thank you so much for being a listener to our podcast. If you are a member of our Dental Boss Movement Facebook group, I look forward to seeing you every week where we have free training for you and your practice. And if you haven't yet joined us, make sure you're joining us in that group as well, dentalbossmovement.com. All right, guys, thanks so much for listening. Take care and we will chat next week. If you're ready to take your practice to the next level, I invite you to join me inside of our next Marketing and Practice Growth Challenge. Inside of this challenge, you're going to create a full 12-month marketing plan, launch a marketing campaign that's going to allow you to be able to connect with your community as well as other local businesses. And I'm also going to show you how to use our whiteboard strategy that we've used with practices to be able to actually double their production, focusing on doing more high-value services. Again, I look forward to working with you, as well as your team, inside of our Marketing and Practice Growth Challenge. And to get started, all you have to do is go to deliveringwowchallenge.com. Thanks so much for listening to this episode of the Delivering WOW Podcast, with Dr. Anissa Holmes. We'll catch you next time.
The Delivering WOW podcast with Dr. Anissa Holmes, the number one show for dentists who are not afraid to take action and want to receive massive results. Now let's get to work to focus on what matters most. Hi guys, and welcome to another episode of the Delivering WOW Dental Podcast. Today, we're talking about First Week on the Job Training for your dental team. Now, how many of you have had a new hire to come in and all of a sudden it's a month later, three months later and they're still not doing the key functions that you hire them for? If this is happening, oftentimes what that means is that we don't have a good onboarding system. And so what I'm going to be sharing with you today are some tips that you could use as you're starting to bring in new hires, to get them trained up as fast as possible. And believe me, not only do you want them to be trained and to be able to be efficient and being productive for the practice, they also want to be able to be comfortable in what they need to do. And once you create a great system then you will now have predictability. Now, as we start bringing in our new hires, even backing it up a little bit, when we are looking for our new hire, when we are interviewing, there's definitely a proven framework for hiring. But part of that is making sure that that team member understands what they're being hired for. What are the roles, what are the responsibilities? And so it's one thing to say, "I'm getting a new office manager," but do they truly understand that their role will now be, for example, to make sure that a particular profit number is set for the practice? Do they understand that their role is actually to work side-by-side with you to actually carry out your vision, to be able to lead the team, to be able to make sure that a certain number of unscheduled patients are being rescheduled? And it may not be them who's actually the scheduler, but they're holding that metric accountable. They're making sure that marketing campaigns are being done consistently, even though they may not actually be running the campaigns, right? Do they understand their roles and responsibilities? Does that team member understand your core values? In fact, for my practice, even on the interview or the pre-interview application we actually asked the question of which core value in my practice resonates with you the most? And we actually have that as a question when we have our group interviews. And so as we start looking at onboarding, if we actually inside of our recruiting process, we actually are very clear on their roles, on their responsibilities, that really makes this training in onboarding a lot more beneficial, okay? Let's go ahead and talk about the onboarding process and typically what that looks like. Now, the first thing that I think is very, very important is to have an orientation with your new hire. That is looking at making sure that they understand your vision for the practice, your vision for them, how you see them growing within the business. Really important for them to understand very, very clearly their hours, right? When are they working? People want to know when are they being paid? What about vacation time? What about sick leave? When do they get breaks? These are things that oftentimes they are asking on demand when they have the question. If we can just go through this as an orientation then now there's a lot of clarity. Also, you want to make sure that you have a checklist for collecting information, such as a background check form, an employee application, making sure that you have all of the tax documents. If you are requiring certain vaccinations that you have that in place. Really important we also start looking at things like X-ray training, do they need to have that in place? And so these are the things that we're looking at, okay? Also very important is that the team member again understands their essential functions. And so if they are for example coming in as a dental assistant, are they going to just be responsible for helping the doctor in the operatory? Will they also have to be responsible for sterilizing the equipment? Are they going to be responsible for actually having those conversations with patients about treatment? For example, in my practice, our dental assistant, one of them is responsible for doing all of the scans and talking about Invisalign. Do they understand clearly the additional duties that they will need to do? Will they be ordering supplies, right? Because every dental assistant in every practice may have different roles and responsibilities depending on how big the practice is. And just because they're coming in as an assistant does not mean that they understand exactly what we will do in our practice so that's really, really important. Now, as we start looking at training and evaluation what's really important is that your training is actually done in stages and that you have evaluations done at the end of each week. And so typically what I will recommend is that you actually have a six-week training period and you would again be able to make sure that this new hire has basic proficiencies in different areas. And so over the six weeks you'll be looking at their ability to suction, their ability to chart, sterilization procedure set up, how they're scheduling appointments, right? Making sure that they can take X-rays. They can take intra-oral photos, making sure that they can do an office tour. And so as we start looking at breaking this down week-by-week, we can ensure that they actually have the skillset, that they have the confidence, that they're following what we're looking at in terms of that new hire. And so what this could look like for a dental assistant is on week one, having them to actually read the dental assistant manual. Typically, in a manual what I will recommend is that you have a manual that has photos of your setup, that has information about each procedure, right? So having them read your training manual is really, really important, okay? Also making sure that they learn proper shutdown and start up procedures for the day, learning the office tour. Also important for them to understand basic instrument setup for hygiene and for exams because as you know, what will happen is that every dental practice is different. So taking time to not just throw them in there but actually taking that week to make sure that they understand how to set up for your procedures, making sure that they understand how to break down the room, sterilization. Make sure that they understand tooth anatomy, right? And at the end of the week then now you can go back and you can actually assess and say, "Go ahead and give me an office tour." And you can actually ensure that they are doing it in a way that you will like, okay." Some examples for week two is having them to learn your process for intra-oral photo taking, introduction to X-ray training. What we also love is having our team members to actually watch videos on procedures. And so if you have a software that allows your team members to be able to watch educational videos or even go into YouTube, it's very powerful. We typically will do that in our practice as well. I'm having them to actually watch videos so that not only do they understand, but they understand how to communicate effectively about that procedure because as we know patients are coming in, they're asking questions and so now our assistants are also serving as an educator. And if you're looking for training for your dental assistants on the business side of dentistry, how to be able to close more cases, how to be able to communicate effectively to get patients to say yes, how to be able to set goals and become an active versus passive dental assistant, we'd love to be able to work with you and your team inside of one of our programs. Making sure that they understand the setups for the advanced procedures for your crown and bridge through implants, right? Moving into two surfaces numbering, you may assume that your dental assistant understands when you say, "We want to go ahead and do a MO on tooth number three, but maybe they don't know what that is especially if they have not been assisting for long. So making sure that they understand teeth numbering, make sure that they are understanding how you want them to suction, what's the best way and again at the end of week two going ahead and giving them an evaluation, okay? That's typically how we will do week three. We're getting into perio chart training, learn instrument tray set up for root canal. Every week you're putting in more things, how do you use the autoclaves. Week four you can go into instrument set up for extractions, looking again at hands-on suctioning. You can start getting into impressions for whitening, creating whitening trays, understanding dentures and what needs to be done for denture adjustments. Then going into again week five and week six, and as you're going into week six, looking at how do you plan a treatment plan? How do you chart needed treatment, understanding on how to navigate the appointment book on week six, getting into phone training and introduction to scanners. As you can see, having a weekly training schedule for onboarding is not only going to help your team to be successful but it's also going to make sure that you're able to be very clear about what you are looking for. And a lot of times I'll hear a doctor say, "I work too busy to treat you my team." And then what happens that years later you are at a disadvantage because every time you're asking for a particular instrument they don't know what you're talking about. Or you are doing things yourself and you're saying, "I'll just print this out myself." Or, "I'll just chart this myself," because you haven't taken the time to actually train your team, right? As you get a bigger team what's really great is you can start elevating people up to become leaders. And so in my practice now we have a lead dental assistant, we have a few dental assistants. And so her role and responsibility is actually to go through this training and onboarding process with any new hires. And so now she is actually gone through this onboarding process with our dental assistants that have come in and now that has taken that off of my plate, as well as the plate of the office manager. And again, you start looking at this and even with an office manager, many times they don't have the ability to actually go ahead and oversee the onboarding of a dental assistant. They may not have the knowledge of core skill steps of taking impressions or scanning, or understanding the tray setup. That's something that you can keep in mind as well. Hopefully this was helpful for you. You are definitely going to want to create a training and onboarding process for all of the roles inside of your practice, right? This will allow you to be able to get your team members comfortable so that now you can start focusing on additional things, right? And this is going to be looking at what is their rock? What is the KPI? What's the one thing you want them to focus on again? How many same-day rollovers are you going to be helping the doctor achieve, right? Having those conversations about Invisalign or implants, it's going to be really important to help the practice to continue to grow. And so the faster we can get through the foundational basics the faster we can get into those profitability conversations. I definitely recommend that you go ahead and start implementing, putting in your training processes and creating a system for this. This is something that we are definitely helping practices with within our Delivering WOW programs. And so if you're interested in having us help you we certainly are here to be able to lend that support. All right, that's pretty much it for today. Thank you so much for listening to another episode of our Delivering WOW Dental Podcast and we will chat again soon. Thanks again for listening to another episode of the Delivering WOW Dental Podcast. Now, the next step is for you to join us inside of our Dental Boss Movement Facebook group, where dentists are coming together for support and action-taking tips and motivation. To join us in the group, head on over to dentalbossmovement.com. And if you're looking to grow your practice faster, make sure you join us inside of our next marketing and practice growth challenge. And to learn more, go to deliveringwowchallenge.com. Take care and we'll see you inside of our next episode. Thanks so much for listening to this episode of the Delivering WOW podcast with Dr. Anissa Holmes. We'll catch you next time.
Hi guys, and welcome to another episode of The Delivering WOW Dental Podcast. I am super excited to be here with you today. So today I'm actually going to be discussing automation and how you can create an automated dental practice. Now, the reason why we want to create automation in our practice is that automation adds accountability in our business. And oftentimes where we really fall short is that we're very busy, right? As owners of a dental practice, we are doing the dentistry. We are managing patients' expectations. We are leading a team. We have families at home at the same time, right? And so, many times what happens is, of course, we are putting a lot of things on our plate. Things slip through the cracks and at the end of the month, we're like, "Oh my gosh, I didn't get that done. And I really wanted to get that done." And so the faster you can automate your systems, automate your processes, that now can be even managed and handed over to a member of your team, you actually will have the ability to actually scale your practice and grow your practice and be more predictable. So super excited about that. Now, I'll talk today about a few tools that you can use to automate your dental practice. And these are tools that I actually use in my own practice and tools that we also use for members of our Platinum Mastermind and our online virtual coaching and training program that we have for doctors and teams through our Platinum Gold Program. Okay? And so what we're looking at here are utilizing tools like number one, utilizing whiteboards, right? Whiteboards allow us to automate the process of looking at how many new patients that we're getting day to day or even week to week. Right? It also allows us to look at the number of testimonials that we're getting. It allows us to look at how many crowns we're doing, or if our team is actually having conversations with our patients about services that we are starting to implement. So say, for example, you make a decision, "I am going to start implementing Perio Protect in my practice." Right? And Perio Protect, for those of you who don't know is a great service that you can have for your patients where you're creating custom-fitted trays, similar to a bleaching tray. It delivers a gel solution where they can actually do this at home. And once they are using it, it will decrease bleeding, inflammation, pocket depth, decrease their chances of needing to have surgery. And this is a procedure that actually can bring in significant additional revenue for your practice. And so say, for example, you take the course to become certified in Perio Protect, your team does your training. And all of a sudden, many times, if there's no accountability, then what will happen is that now it's the end of the month. And you're like, "Oh my gosh, we planned on starting, but we actually didn't start." And so if you can use a whiteboard as a tool for an automated process, then now what happens is that you will not have that goal slip through the cracks, right? You will know if you're not hitting the goal, that the team is not having the conversations, and now you can go back to the team and say, "I see, we're not hitting the goal. What can we do to hit the goal? Do we need additional training? Is anyone stuck? Do we have any issues with getting the cases to the lab?" Because sometimes there are things like that, that as the owner, we may not be aware of. Maybe our dental assistant is still trying to get the lab set up and get everything put in place with the scanner, right? So these are things that we will want to know. And when you have an automated process for accountability, then now you will be able to quickly get to results. Okay? So, that's one of the things that we want to look at. Another thing that we want to look at is how can we automate communication in our practice? And one of the tools that we teach, and one of the tools that we utilize again in my practice is actually a tool called Asana. And how it works is it is actually a software that you can use to number one, to be able to automate the process of having a place to put down all of the gaps in your practice, all of the issues, all of your wishlist items of things that you want to implement, right? And then from there, you can actually utilize a system such as a level 10 meeting so that every week now you can go into Asana and you can go ahead and have at the very top where are people at the beginning of the meeting. If you're having this once a week meeting where your team members can come together and say what is their personal and professional best? What is the thing that they're proud of for that week that they've done in the business and personally? And again, having a level 10 meeting and even utilizing Asana now allows you to automate the process of doing this check-in with your team every single week. Some other things that you're doing on this level 10 or in this level 10 meeting that you're having once a week. And again, we use Asana templates so that we have this format where we just follow it so that nothing slips through the cracks. But we also have that opportunity to look at our practice performance. And so weekly, we're looking at our scorecard numbers and scorecards are something that we have built into our Platinum Coaching Platform where practices can log in and now we can actually track their new patient numbers, their doctor, and hygiene production per visit. We can look at the accounts receivable week to week. We can look at how many unscheduled patients were rescheduled. We can look at the hygiene reappointment rate. So there are specific metrics that we can have the doctor team leader of the team go in and set goals for and we can see for that week, if you've hit the goal, right? If you've hit the goal, then it's an opportunity to celebrate your team for a job well done. And if you've not hit the goal, then now we know where the opportunities are to have a discussion as a team and say, "Well, why did we not hit the goal?" And start looking at, "Okay, well, what can we do to get back on?" Which is where inside of our programs, we actually provide the coaching to now be able to get you back on to get those numbers up so that now, hopefully in the next week, you can go ahead and hit or surpass your goal. Okay? So having this automated process to now have you hold yourself accountable to looking at your numbers is going to be very powerful. Also, inside of your level 10 meeting, you can look at previous to-dos. So say, for example, you had someone on the team that you had assigned to send out an email. Maybe it's an email that is stating that you're going to start doing Invisalign in your practice, or this month, you're going to be doing a special marketing campaign where you will actually be giving away gift cards for local businesses, and you want to have your patients to participate, right? And so within this meeting, again, you can go ahead and look at previous to-dos. And now you can ask that team member, "Did that email get sent out?" Right? If not, why? Really, really powerful stuff. And then also, as you have things coming up, maybe that week, you had a lot of broken appointments. Maybe that week, you had insurance that did not pay on particular claims and you want to have a discussion about maybe your system or your process for following up with insurance. Or maybe you had made a decision to go ahead and for example, collect a copay for PPE, right? And it was not collected. And so now there's a time within that meeting that you can actually have that discussion and find out what happened, what was the real issue, right? So that you can not blame or create excuses, but actually just discuss it so that you can create a solution so that in the future, you won't have that issue again. Right? So that's extremely powerful again when you can automate the process of actually having these discussions. And what's really cool within these level 10 meetings, is that typically, at least in my practice, and what we recommend for practices is that these meetings are held once a week on a Tuesday morning, perhaps before you start seeing patients so that you don't have any reason why you can't do the meeting if you're running late with patients. I don't recommend having it right before lunch, but if you have it in the morning before you get started, then now you have everyone's focused attention. And then the day before on Monday is when the team can go ahead and fill in the scorecards. Okay? So, that's typically how you can look at automating. What's really cool about Asana as well, is that you don't actually have to even wait until this weekly meeting. What you can do is within the actual task, so say, for example, you have made a decision that you're going to treat 100 kids for free, right? So you're going to do a special drive where you're going to help and do something special in your community. Well, with that drive that you're going to do you have a particular team member that will own that task. Now it doesn't mean they're going to be doing all of the tasks, but they will own making sure that it gets done. And so they will perhaps collaborate with other team members and say, "Okay, who can call a company to get items donated? Who can go ahead and print out coloring sheets for the kids so that when they arrive, they'll have coloring sheets? Who can..." Right? And then you just start going from there. Right? And so what can happen is that throughout the week, there's actually conversations within the actual card, within Asana. You can actually go ahead and tag any individual collaborators. That means any of these other people on the team that are working on that particular project. And now people can communicate about that specific project within the card, which is really powerful. Because again, now you can get stuff done throughout the week and you don't have to actually wait until the next time that you're having a level 10. And what's really cool as well is that the doctor can be included in these conversations so that now the doctor, you don't have to necessarily even do anything as it relates to the test. But now you are aware of what your team is working on. And if they need your specific feedback, they can tag you and say, "Doc, what do you think?" So this is some really powerful stuff. We also use in my practice, Asana to be able to, and we have a separate board from our level 10, to look at our bills, right? And so we have a private board between myself and my office manager, where she actually enters in all of the bills that come in, that needs to be paid. She actually scans a copy of the bill, which can be scanned directly into that card, or it can be imported in, in linked In from a Google Drive. So if you're using Google Drive, as we do in my practice and what we teach in our programs, then now you have really good organization of your bills that that link could actually be shared with your accountant or an external person that's going to help to audit all of the things that are happening in your practice. But what you can do again in Asana is now you can have that, so that even if you're not in your practice, maybe you have an admin day when you're working from home, then now you can go ahead and go in, see what bills that need to be paid. You can see the physical bill. She can go ahead and even type in where there's a tab or field in there, the amount of the bills. So now very quickly, if you're paying your bills from home, you can also do that. And again, now this is a great automation process so that you don't have bills slipping through the cracks. I can tell you, it actually happened in my practice multiple times, where I'm just so busy, where all of a sudden the power bill hasn't been paid. And we even had one time, the power company show up to turn off our electricity. And it wasn't that I didn't have money to pay my power bill, I just didn't have a system. And so now we don't have those issues, because we have that automation already built-in. Okay? So I really love automation. It's a great way to be able to get accountability, to be able to scale. There are so many other ways that you can automate your practice. We also put automation into our marketing. And so, one of the things that we do within our marketing, which is really cool, is we've built out marketing funnels. And so how that works is, say, for example, we're having a coloring contest. We've actually built out automation where we can issue out a coloring sheet. And when people download the coloring sheet, we actually collect their email address so that we can send them the coloring sheet. That's all automated, right? And then once that happens, then now we can get their email address so that we can start sending out automated email addresses, letting them know about the practice. And we can even include in an online scheduling link, such as LocalMed or one of the other online schedulers, or we could put in our practice contact us page from our website, for example, if you don't have the online scheduling link. And so now again, it's automated where people can actually make appointments. We've done the same thing for implants. We've done the same thing for Invisalign. So we could do, for example, a Tooth Talk Thursday video, where we're discussing different ways to be able to straighten teeth. Maybe we're talking about Invisalign. And then we can say, "If you'd like to learn more and see if you're a candidate, go ahead and take the quick quiz," right? And then from there, again, it's automated where they're answering questions to a quiz and where at the end of taking the quiz, we can offer them an opportunity to come in and there would be an opportunity there for them to go ahead and schedule online. So I absolutely love automation. Automation with creating systems is amazing. Again, using whiteboards, utilizing your scorecards, where you can automate the process of having a system where you know week to week, how many patients rescheduled, how many patients last week left without an actual appointment. It's really, really powerful stuff. I absolutely love having this automation in my practice and it's helping the practices that we serve grow really, really fast. So hopefully this helps you and serves you. If you're looking to put in more automation into your practice, if you're looking to be able to utilize the scorecards and whiteboards and even understand how to automate your marketing, we'd love to be able to help you with that. This is what we love to do. This is what Delivering WOW is known for, helping you to grow your practice faster. And if so, we'd love for you to reach out to us. Once you go into our website, deliveringwow.com, you'll see our programs, you see how we can help you to be able to take your practice to the next level. All right? So again, hopefully, this helps you and has inspired you to think about how can you automate more systems and processes to take things off of your plate. Once you start automating, then what will happen is that you will grow. You will scale. You will have opportunities to be able to do more, to be able to delegate more to your team and to allow your practice to be able to get to the next level. Again, I look forward to chatting with you. If there's anything I can do for you, again, feel free to reach out to our website, send me a Facebook message. And we look forward to helping you get to the next level. Thanks again for listening to another episode of The Delivering WOW Dental Podcasts. Now, the next step is for you to join us inside of our Dental Boss Movement Facebook Group, where dentists are coming together for support and action-taking tips and motivation. To join us in the group, head on over to http://dentalbossmovement.com. And if you're looking to grow your practice faster, make sure you join us inside of our next Marketing and Practice Growth Challenge. And to learn more, go to http://www.deliveringwowchallenge.com. Take care, and we'll see you inside of our next episode. Thanks so much for listening to this episode of The Delivering WOW Podcast with Dr. Anissa Holmes. We'll catch you next time.  
Hi everyone. I hope that you are having a fabulous day. Welcome to another episode about Delivering WOW Dental Podcast. Today, we're talking about how to train our teams to collect payments well. So, this is a topic that a lot of people struggle with. A lot of people will struggle because they're not even quite sure how to have collections come in. And so, I wanted to share a few things with you that hopefully will be super helpful for you as you are navigating your practice ownership and becoming a better business owner. So, one thing that we look at in terms of our collections is really making sure that we have a solid system for knowing if our collections are getting out of control. And unfortunately, what happens way too often is that people have a revelation one day, maybe you listen to this podcast and you go and you look at your collections and you're like, "Oh my gosh. Our AR is crazy and we need to work on it. Now, we need to hire a company to help us fix it." And it never had to be that way. And so, typically, when you see AR or you see collections, what has happened is that you did not have a system for seeing where things were not paid on time and you're waiting too long to now have a patient know that they have a balance and now you're embarrassed to call them. Or perhaps you actually misquoted from the very beginning. Or perhaps you did not have good follow-up, right? With claims. And so, there you are chasing them. And so, the first thing that I do recommend is actually to utilize, say system, to be able to track your AR week to week, right? One of the things that has been really effective in my practice and for many of you who are in our platinum program is actually having your scorecard. And so, one of the numbers that we're actually looking at weekly is our AR. And so, the question is, if we have a situation where our account's receivable is out of control, what are easy ways that we can get it in? How do we get our team to collect payments? What do they say? What's the process? And so, one thing that I wanted to share with you today is actually a process called amnesty. Now, how does that work? Well, say for example, you have realized now that your account's receivable is $50,000 or it's $20,000 or a hundred or 10 or whatever amount. And many of the accounts are over 60 days, right? So many times what will happen is that a practice will turn those accounts over to a collection agency or they will say, "You know what? I don't like seeing this number. And so, I'll just erase it. I'll just write off these accounts and I'll just start fresh. And we won't have this problem again." Which means that you're writing off maybe $50,000 and that could have perhaps paid for your kids to go to college for one year, right? And so, this is definitely not something that you want to do, right? So, there is a better way. So, with an amnesty program, how it works is that you are actually contacting those patients that have that overdue balance and you're letting them know that their account has actually come up for audit, right? And so, what that means is that you're giving them a courtesy call that their account has come up for audit but you're calling actually to help them out and to clear it up. And so, what you want to do is instead of actually charging the full fee, right? Perhaps they have a balance of a thousand dollars. Instead, what you will do is to help them out, you will actually go ahead and lower the amount that they have to pay. That will help them and it will prevent them from having to go to collections, right? So, what that means is that you are reducing your fee and you will not have to now deal yourself with a collection agency. And typically, as accounts go to collections, many times they never become collectible or we're not getting very much. And so, this gives you that opportunity to get that cash flow back in.   So, how are we actually getting in touch with our patients, right? So, sometimes I'll hear, "Well, patients are not responding. They see our calls and they're not picking up." And so, a few things that you can look at is certainly using other methods to be able to get in touch with your patients. Obviously, phone is great because you can have that direct communication. And while you're on the phone, you're going to want to go ahead and get their credit card and let them know, "Once we clear this up today, we can go ahead and take off and you will save $225. For example, once you settle this today, we do take American Express and Visa and Mastercard, which of those three cards would you like to use today?" All right? So, again, I've said today probably about four or five times. And so, that's some of the verbiage that you'll look at. But if you're not getting them on the phone, a few things that you can do is you can certainly look at sending out text message or email letting them know that there is an urgent message from their dentist and or from doctor and put in the name and that you need to speak to them today. "So, please contact us today. There's something urgent that we need to discuss," right? And so, you're putting that word in there, urgent. We want to talk to you today and hopefully with that, you will get them to actually contact you right away. So, you definitely want to do that. And sending out one email mail and saying, "Well, they didn't get back to us," is not enough. As we know, people are typically not opening all of their emails. So, you'll want to make sure that you're following up with that. But ideally, what you're wanting to do is definitely get the person on the phone. Hopefully, you're also getting a work number for your patients. And so, if they wind up in this situation, another option is to contact them with their alternate number. So, hopefully, this serves you and helps you. I have seen a lot of practices who have really gotten into a lot of trouble with their collections and they weren't quite sure how to get over it. And again, the last thing that you want to do is just say, "You know what? I'll just write it off and I'll just start fresh." That's different. Definitely not where you want to go. Okay? So, hopefully this serves you. And again, in terms of training your team to collect payment, what you want to also let them know is that number one, they can do it. Number two, not every patient is going to have the ability to say yes right away. And so, you will get some people saying, "Man, I'd love to do that but I don't have the ability." In which case you can look at, "Okay. Well, let's look at giving them a second option," right? And that could be something like, "Your balance is a thousand dollars. Are you able to go ahead and do $50 a month?" And then from there you can set up for them to go ahead and have that financed over time with a third party. So, definitely want to make sure that you have multiple options for them. But again, the key point, which is where we started is that you want to have a system. You don't want to get yourself into a position where you have to even be thinking about amnesty or thinking about collections. Once you have a good process where you are actually very aware of the fee that you will receive on the day of payment or a day of service, then you should not have this AR accumulating. Again, making sure that you have good communication. Once you are accepting insurance, what is the amount that you expect to come from the insurance and how much would the patient actually pay, right? Having good processes. Again, looking at it weekly allows you to catch things as they're slipping through the cracks before it comes too late. Thanks again for listening to another episode of our Delivering WOW Dental Podcast. I can't wait to connect with you inside of our Dental Boss Movement Facebook group. And to get access to that group, all you have to do is go to dentalbossmovement.com. Thanks so much for listening to this episode of the Delivering WOW Podcast with Dr. Anissa Holmes.  
Hi, guys, and welcome to another episode of The Delivering WOW Dental Podcast. I am so excited about today's episode. Today, we're actually talking about, how do you pay your dental team? And actually this came up because a member of my mastermind actually sent me a message today. And she said, "I'm not sure what to do. I would love your advice." And what she said is that a team member had actually come up to her and had asked for a raise. So this is a very common thing that happens in our practice. We'll have team members say, "You know what? I really need to earn a little bit more. Can you help me?" So it puts us in this dilemma because a lot of times we're thinking, "Well, I'm not sure if I can afford to pay my team member anymore," or, "I'm not sure if they really have the skillset," or, "How can I pay them more?" And all these things go through your mind. So I wanted to come on and really help you to navigate this because there are some really creative ways that you can actually empower your team to actually do more for the practice and ultimately give an ROI for the practice. And I'll tell you a quick story. Recently, we have had one of the ladies in my office and she had come in to help to follow up on insurance claims and to be a secondary person to answer the phones. And recently we decided to actually move her into the role of scheduling coordinator. Now what's really interesting is that because she was at a pay grade of where she started, I actually wanted her to be able to earn more. I thought that if she was now scheduling coordinator, she would have a different skill set. And now she would be able to actually earn more money for the business. So, although she didn't have any experience in scheduling, I actually said, "You know what? I want to let you know that I feel that you can do this. And I have seen you interact with patients. so we're going to give you training. Of course, we're going to teach you these scheduling frameworks and the case acceptance framework. But as always, we are going to set some goals of how many patients you're going to get rescheduled." And we said that we would actually start with perio scaling and root planing. So we created a filtered list and she went through and what's really interesting is that at the end of the month, and I told her this, I said, "You know what? I want to pay you more, but I want to make sure that we can earn more for the company with the value that you're going to add. So if you can show that you can add more value and more revenue, it's not going to be a problem to actually increase your salary." So we put in the training and we gave her the support and wouldn't you know it, she actually scheduled the number that we had given her. In fact, she actually exceeded that by about 25 or 30%. So I just want to say that to say this, once we are empowering our team, we let them know that they can do it. And we actually give them higher goals that will bring in more revenue. What happens is that now, if they are the right fit team members, who really want to excel, who want to get to the next level, who wants to keep evolving and elevating in their knowledge, they will actually be up for the challenge. So it's our responsibility to look at training them. So going back to the doctor that said, "My team wants to have more. I'm not sure what to do." One thing that you can look at really is how can we be very clear with our team of our expectations for the different levels of pay that we offer in our practice. And this is actually looking at something called a pay grade system. So essentially how this works is that you can create different levels. So say, for example, you have a dental assistant and the dental assistant comes in and they have the skill set to do very minimal dental assisting skills. So they can assist in fillings. They can set up your trays. They can sterilize the instruments. Then that person would come in with the level one pay grade because they would have those specific things and skill sets that they can do. Now, as the dental assistant starts to develop their skillset and they invest in themselves in additional training, then now what happens is that they're able to add more value. So some of these things would be things like delivering night guards or doing in-office bleaching. So this allows the practice to actually make more revenue because those tasks can actually be delegated to the team who can actually earn revenue for the practice while the doctors actually in the other room, treating another patient. So looking at being able to check supplies and inventory, placing orders. They're now getting more into an admin level of being an assistant. So that would be a different pay grade. So as we start looking at level three, we can start asking ourselves, "Can the dental assistant do things like do ortho adjustments?" Or, "Do adjustments to dentures and relines, making custom trays." These are things that are definitely a different skill set, being able to place sealants. And once you do, then what happens is that they can bring in more revenue. I actually have a dental assistant in my practice and she orders all of the supplies. She's amazing at making all of the temporaries. She also can work at the front. She can make phone calls. She can make appointments. She can discuss treatment plans. So what happens is that because of her skillset, she's able to actually bring a higher ROI to the practice because she can actually do certain procedures. She even actually does all of the conversations about Invisalign. She does all of the scans. She does all of the pre-photos. This is a different level of a dental assistant. So as you start looking at your current team, if they're wanting to earn more, what you want to do is actually look at creating a pay grade. And this will allow you to actually specify what would be a level one, a level two, and level three, and the pay that you would typically give for that level. So now they know their earning potential and they know that if they want to make, for example, $3 or $5 more an hour, what it will actually take. So hopefully that serves you. You can create a pay grade standards, not just for dental assistants, but you could also do it for your front desk. You could do it for hygiene and the same thing with that. Like there's a different hygienist that comes in, that is doing pro-fees and some scaling and root planing versus a dental hygienist who's coming in and now knows how to utilize lasers. Or can go ahead and have the patients get started with perio protect. That's a different skillset and that can come in at a different pay. All right. So hopefully it serves you. I see so many dentists that unfortunately are actually losing team members, or they're saying things like, "Well, we can't afford to pay you." And what I always say is, "How can we? How can we support you? How can we help you?" Because when we do what happens is that our team works even harder for us because they want to continue to serve. They want to be able to let us know that they appreciate us helping them to grow. So hopefully this was helpful for you. And as you have team members come to you as they will in the future and ask for raises, I want you to actually have this document where you can go ahead and show them, "We would love to be able to pay you more. Let's go ahead and get the training put in place. And once we do, we can look at elevating your pay." All right. So hopefully that serves you. I really appreciate you taking the time to invest in your knowledge, to be able to grow your practice, and to invest in listening to this podcast, to show you how. Thanks so much for listening to this episode of The Delivering WOW Podcast, with Dr. Anissa Holmes. We'll catch you next time.  
Hi guys, and welcome to another episode of the Delivering WOW Dental Podcast. I am so excited to be here with you today. So today we're here to talk about how to discuss a treatment plan with your patients. And this is one of the questions that I get asked so often from dentists and dentists inside of our Dental Boss Movement Facebook group. And so I wanted to take some time to actually go through how I do treatment plans in our practice and how we have helped others all over the world, really, to be able to understand how to deliver treatment plans and have success. Now, one thing that I talk a lot about is how can we learn how to do things for our practice? How can we grow our practice using frameworks? And the reason why frameworks work and why they work every single time is that frameworks are a lot like gravity and gravity is a principle. And so if we drop a pen, the pen will always go to the ground because gravity is actually a principle. And so I love when I am coaching our clients or when I'm teaching and sharing that I talk about frameworks. And so when we start looking at how do you discuss a treatment plan with your patients? I think what we need to actually do is back up to how can we get patients excited and asking us to start treatment without us even having to think about how we're going to present the treatment plan. So stay with me here. So as we start looking at frameworks, I want to go ahead and share one with you. There are many frameworks that we can implement, but this one is one of a few different frameworks that we have created with delivering well for increasing your case acceptance, for getting more patients to go ahead and get started with their treatment plans. And so this case acceptance framework will help you to be able to, again, close more high-value cases, it will help you to have your team become more confident when they're speaking to patients, it will give them the confidence because patients are going to start saying yes, and they're going to get excited and they're going to want to have conversations even more. So really, really excited about this. So how it goes is actually, let me just go ahead and give you a quick example and then I'll break down some of the strategy. All right. So as we start looking at procedures that we want to discuss with patients, and this could be Invisalign, it could be veneers, it could be all-porcelain crowns, it could be Perio Protect, it could be Velscope, it could be sealants. What's always going to be most important is that we truly believe that the service that we're offering, the service that we're suggesting, recommending is something that we truly believe in. Because if we don't believe in it, if the hygienist or the dental assistants of the front office doesn't believe in it, then it's not going to be easy for us to talk about something. And in fact, we shouldn't. And so that piece is really very, very important. And so when we start talking about, for example, VELscope, if you don't believe that VELscope can help to reduce the risk of oral cancer getting worse, then you shouldn't discuss it. So I'm going to give an example, an example of sealants. So recently I actually was on a phone call with a doctor and she was saying that she's just not sure how they can grow their practice even more, like everybody's working really, really hard and they're tired, they're overwhelmed at the end of the day. And she said, "Honestly Anissa, I don't think we can produce anymore." And I said, "Okay, well, let me ask you a question." And she was actually a pediatric dentist. And I said, "Do you truly believe in sealants?" And she said, "I absolutely believe in sealants." And I said, "Are you sure?" She said, "Yes." And I said, "Okay, great. Well, are you always recommending sealants when you know that they can benefit a patient?" And she said, "Well, to be honest with you, not all the time." And I said, "Okay, well, when would you not?" And she says, "Well, sometimes what happens is that maybe a kid has come in, maybe they've had sealants, maybe even done somewhere else. The sealant has come out and so now we are a little bit shy and don't always have the conversation because we know that parents are more than likely not going to want to pay for it because the sealant has already ... They've already paid for it." And so I said, "Okay, thank you so much for sharing that." And that's really important because a lot of times we're not having conversations because we are afraid of being objection blocked. And honestly, the reason why we're afraid of being objection blocked is that we've not yet learned the skillset that I'm actually going to share with you now. All right. So say, for example, in my practice, we have a general practice. We see kids, we see adults inside of our practice, and I am a true believer of sealants. In fact, when I was in dental school, Dr. Filler, who had the clinic for dental students to have their teeth cleaned, he was the first person that really talked to me about sealants. And it was in my freshman year of dental school. And he said, "There's something we can paint on your tooth that would prevent cavities. Would you like to learn more?" And I said, "Yes." And so he told me about a seal and he's like, "We have time today. You want to go ahead and get them done?" So I got them done. And what was really interesting is over the years, every time I would have a cleaning, I would always say, "How are my sealants? Are my sealants okay?" So clearly it was important to me. What I really thought about later on, as I started looking at strategies to grow my practice, how do I better communicate with my patients? How do I train my team? What I discovered is we were not talking about sealants to adults. And the real reason was just like, the story that I shared earlier is that we were afraid that because insurance might not have covered it, that patients would say, no, I don't want to do it. In fact, we, more than likely had had discussions with patients and patients were saying, is insurance going to cover it? Is insurance going to cover it? No, it's okay. And after hearing that so long, we just stop talking about it. So let me go ahead and share something that you can utilize to actually become more confident, so your team can become more confident and so that you can help patients get their results and get the treatment that can serve them and really help them. So here's an example with sealants. Ms. Joe, there's something that we can do to paint on your tooth. And it would prevent a cavity by up to 80%. Do you want to learn more? So the patient says, yes. And we say, great. It's called a sealant. How it works is that we paint something on the top of the tooth. And once we do, bacteria and food and sugar can't go through it. And because of that, you're 80% less likely to get a cavity. Now here's the thing. Insurance doesn't always cover it, but why our patients choose to do it anyway is that they know that number one, it doesn't cost a lot of money. In fact, it's just a fraction of the cost of if you had to have a filling. It doesn't take a lot of time. In fact, we can go ahead and get these started today for you and it typically takes 5 minutes, no more than 10, depending on how many we're doing. And it gives you that peace of mind that you don't have to worry. Now we do have time today to go ahead and get started with doing your sealants. We can do more than likely, maybe four or even six of them today. Would you like to go ahead and get started with getting those done today? All right. So as we start looking at that framework, my question to you is, do you feel like I was trying to sell you anything? All right. I would love to know, like do you feel, like go ahead and think right now in your head and answer that question. And so I know the answer is no. I said, there's something that can help you. Would you like to know more? They said, yes. I told them what it was, really simple terms. I was not bringing out photos, I was not showing them before and after pictures, I was not breaking down exactly how I do a sealant. I just said it's simple. It's something we paint on the tooth and sugar, food and bacteria can't go through it. So now they're putting that picture in their own mind and then I put out the objection. Now here's the thing. Insurance doesn't always cover it. But why our patients choose to do it anyway. Now, as we start breaking down the strategy here, what's really powerful is that we are starting with asking that question. There's something that can help you. Do you want to know more? And this could be, there's something that can help you to reduce the bleeding, that can decrease the chances of you needing gum surgery. And that can prevent your teeth from looking long. And this could be a patient that has perio. Do you want to learn more? They're going to say yes. If the patient has a dark line at the gum, because they've had a PFM crown, there's something that we can do to beautify your smile and remove that dark line. Would you like to learn more? And so patients say yes, they give you permission. It's almost like when we go to the mall and someone is handing out samples of teriyaki chicken and they're saying, would you like to have a sample? You say yes. Next thing you know, you're looking at the menu and you're enjoying the sample and you're buying Chick-fil-A for lunch, or you're buying Chinese food. It's the same exact thing. And so we get their permission, we go in simple terms. Great. How it works is, really simple, really, really simple terms. So Perio Protect could be great. It's called Perio Protect. How it works is we give you a tray that's very similar to a mouth guard or bleaching tray. There's special gel in there that's made specifically for patients who have bleeding gums and who have gum disease and who are at risk for surgery. And you wear the trays. And once you do it decreases, those risks. Now here's the thing. Insurances not always cover it, but why our patients choose to do it anyway. So you want to go ahead and make it simple. You want to go ahead and put out the objection. So if the objection that they're going to typically tell you is insurance doesn't cover it, then you will say, here's the thing. Insurance doesn't always cover it. So you put out the objection so that now you can speak to that. Why our patients choose to do it anyway. That is so powerful because people want to understand how they can get things done. And when you let them know that other patients are still doing it anyway, now they realize that they can too. What's really important as well is to go ahead and put through the benefits. I love giving a time benefit. So here's the thing. It doesn't take a lot of time. So even with Perio Protect, it doesn't take a lot of time. In fact, instead of having to come in for many visits where we have to numb you. Now, those visits in office for deep cleaning will decrease because you'll be able to have this tray and you'll be able to do it at home. Or you can go ahead and get your sealants on it. It just takes five minutes. So you want to put out a time benefit, you want to put out a money benefit. So Perio Protect will save them money because now they will not have to do as many deep cleans in the office. The sealants will save them money because they won't have to do the fillings. And you also want to providepeace of mind. And you will have peace of mind because, and let them know why they'll have peace of mind. All right. The last piece of it is putting out a call to action. And that call to action would be, we do have time today to go ahead and get started with whatever their first steps are. All right. So that could be taking your scan for your Perio Protect trays. It can be taking your photos, your before photos or your pre-impressions for your diagnostic wax up for your veneers. We do have time today too, I could be doing the procedure and let them know that you have time. And then go ahead and put out the question. Would you like to go ahead and get started today? All right. So hopefully this serves you, and this helps you. Again, this case acceptance framework is something that I created. I was really frustrated hearing a lot of people talk about case acceptance. And so a few years ago, I really went on this journey of really trying to understand the psychology of why people make decisions, the psychology of why patients make decisions on what's really holding practices back. And I invested hours and hours and hours, and a ton of money, really working one on one with people who are teaching advanced psychology and really started to dive into creating this framework and many other frameworks that will help you grow and get you your results and give you that confidence to be able to help your patients, to be able to get the treatment that they truly deserve. So hopefully this helps you. Again, thank you so much for listening to our podcast. If this served you if you could do me a huge favor. Inside of our iTunes, inside of our Google, you'll have a place to go ahead and review this podcast. I'd love it if you can just share some feedback, maybe of your takeaways, and how this podcast has helped you. And if you've not yet had a chance to join us inside of our Dental Boss Movement Facebook group, I invite you to join me there. dentalbossmovement.com, every single Wednesday I'm coming on and doing training for you for completely free, helping you to grow your practice. We're also bringing on dental bosses who have done amazing things, where they're sharing their journey from getting started to having success. Again, can't wait to see you inside of our Facebook group, dentalbossmovement.com. And I look forward to chatting with you again, really, really soon. Thanks so much for listening to this episode of the Delivering WOW Podcast with Dr. Anissa Holmes. We'll catch you next time.  
Hi guys, and welcome to another episode of the Delivering Wow dental podcast. We're talking all about startups today and how you can launch your startup without spending a ton of money. So what brought me to create this podcast is, recently, I was actually in a forum in Dental Town, and one of the marketers that was there made a really good point, is that a lot of times when we have startups, a lot of times people are not thinking about their marketing. They're budgeting for their equipment. They're budgeting for their supplies. They're thinking about costs for their team, but many people are not actually budgeting for their marketing. And they actually made a recommendation that dental practices put in between 20 and $25,000 in their budget to launch their startup. And what was really interesting is that a lot of times I see those numbers, and because I've seen so many startups launch with a thousand dollar budget, or even less, I know that there's actually another way. And so today what I'm actually going to be doing is sharing that framework and how we're able to get startups to be able to get to success. And what I've seen happen so many times are startups that are coming in and they are typically being able to fill up one or two months of their schedule. I've seen startups follow the framework and become fee for service. I've seen them hire an associate within six months. I've seen startups go to a million dollars. And so the framework actually absolutely works, and so super excited to be able to share. To give you a little backstory, how this actually started was, about maybe three or four years ago, Ashley [inaudible 00:02:07], many of you guys know her, she is the founder of the Startup Facebook Group. She actually reached out to me and she said, "Anissa, I was listening to your podcast, and I heard you talking about the power of Facebook Live. And I've never done a Facebook Live before, but I actually went onto my personal page and I did a Facebook Live, and so I wanted to share it with you." And it was actually her and it was really, really, a really great video. She was at the site of her startup. She was in her car and she was making a huge announcement that she was leaving her associateship and that she was going to be creating this amazing dental practice. Now, when you look at the office location, it didn't look so nice. Like it was old, it needed a lot of work, and she said, "Isn't it beautiful," right? And she says, "Well, not yet, but it will be, and I'm going to have you to follow me and to be able to see what we're doing." So she reached out to me and she shared that video and I said, "Oh my gosh, this is amazing. Let's go ahead and create your practice's Facebook page right away." And she said, "But I don't have any patients yet." And I said, "No, let's go ahead and do it and we're going to document the journey." And so through that process, she started to document her journey, and between documenting her journey and some strategy with Facebook marketing, she was able to get about a 1000 or maybe 1100 people following her practice. By the time she opened, she had over 50 patients booked, and it really led to a lot of success and people in her community knowing what she was known for. Now, if we fast forward three or four years, what's been really exciting is how many startups who have come to me and said, "I saw what you did for Ashley. Can you help me?" And the answer is yes. And so, what's been really cool is being able to utilize this framework on practice after practice after practice, and it works every single time. It's almost like a principle or almost like a principle which is gravity, which is if I drop my pen on the ground, it's going to go to the ground. Why? Because it's a principle. It always works. And so when we start looking at learning how to grow our practice through frameworks, whether it's going to be a marketing framework, a startup framework, whether it's going to be how can we hire our team, case acceptance leadership, once we work in frameworks of proven processes and systems, it's going to be pretty simple to be able to get the same result. And so, what we have in terms of startup framework is really looking at, first of all, being willing to step out of your comfort zone. There's a lot of time spent in going to dental school and in building our startup and then having our dream, and there are so many people out there that need to hear our message. They need to know about us so that we can help them. And so, what's really interesting is that the first episode of this podcast, if you go back and listen to it, it was terrible. My office manager said, "Dr. Holmes, it sounds like you're reading." And I said, "It's okay because I have a calling and I have some way that I can help people. And so I know that once I continue and I'm consistent, I will get better, and people will hear my message and I'll be able to help them." And so that's the first thing that I encourage all of you to do as you're looking at building your startup, is to be willing to step out of your comfort zone, be willing to stretch out and say, "You know what? This really matters." From there, what's really important is showing up. And I always recommend that you do your first Facebook Live as a video to come on and let people know what you're doing, why that community matters, why you're launching your startup, what your practice is going to look like when it's open, how your patients are going to feel when they come to your practice, right? Those are the key elements. And from there, you're going to want to be consistent. What's been really cool, and we have evolved over the years and we've seen things that have really worked very well, such as, every Thursday, coming on, even when you're not open yet, and doing a Tooth Talk Thursday, talking about dental topics, talking about why it's important to go to the dentist, what's the difference between cleaning your teeth at home and in the practice, talking about three different ways that you can replace missing teeth, or what's the difference between a veneer and a crown, right? These are ways that you can start building a following. And once you do that, what will happen is that people will start to look forward to what you're doing, taking people behind the scenes of, "We are getting our sign and I'm so excited. Let me show you our sign," and they will see your excitement, right? Getting on and sharing your story is so powerful. One of the startups that we had, Dr. Paul Win that we work with in New Orleans, his second video had 15,000 views. And what's really, really special is that he came on right before he actually opened his practice and he did a video and he talked about what it really took to become a dentist, that he had tried multiple times to get into dental school and he didn't get in. And he was wondering if he was good enough. And he went through the dental school, he got in. And over the last few years leading up to opening this practice, he's been given an opportunity to work in a practice where they've done very advanced dentistry, and this is his calling and he's there to serve. And he's so proud of what they're building and what they've built and how they're going to be able to help people. And it's so powerful. And so the first thing is showing up, taking people behind the scenes. Now, there is a second step and this is where a lot of people, they can do the first step, but they get stuck on this second step, and it's really understanding the power of Facebook marketing. What's very special about Facebook is that Facebook has some very unique features, where once you're getting on and you're doing your videos, where you can actually start to accumulate what we call a retargeting audience. So anyone who's watched your videos, anyone that's commented on your videos, now you can actually start grouping them in an audience, so that when you're boosting future videos, and ultimately when you start running ad campaigns for your high value services, your implants, your Invisalign, once you open your practice, now you will be able to show those future posts to people who have already seen you, people who have already connected with you. And so that's one of the most powerful features of Facebook marketing. And so a lot of people will ask me, "Anissa, well, what sort of audiences should we set up with startups?" And it's typically going to be, because many people don't have a website, you don't have patients yet, right? But what you do is have the ability to keep showing up and doing your videos. And so you have your video views audience, you have your engagement audience, right? All of the people that have commented and shared. And then from there, what you can do is you can actually build what we call lookalike audiences. And so you can go to Facebook and you can say, "Facebook, give me a group of people that are just like people who have commented on my videos. They like similar Facebook pages. They have similar Facebook friends. They live in similar locations, and let's get that expanded." And so that's the strategy of how we're able to get startups to be able to have this audience of loyal followers. Now, there are some other little tips that you can utilize such as, on your Facebook Lives, you're going to want to ask people, "What part of town are you watching from?" And those comments will increase the number of newsfeeds that Facebook actually puts it into. There's some strategy there, right? Also, letting people know, "It would mean the world to me if you share this with everyone that you know. We are so excited about being in this community and this message that we're sharing today," especially with your Tooth Talk Thursdays, "this message can be very helpful. So if you can do us a huge favor and share." And so, what happens is that, again, you start to build this following. Now, there are some additional things that you can look at. One of the things that we put in place with Ashley, and one of the things that we've done for the other startups that we work with, is starting to actually create an opportunity to collect emails. And so, as we start getting closer to opening, one thing that we love is actually integrating in what we call a funnel. And it's something that takes honestly about 30 minutes to an hour to set up. This is something that we show our startups how to do, and it doesn't take very long. We actually give them the template. And so now, they can actually go ahead and collect email addresses, giving people an opportunity to be able to be able to register to become a VIP of the practice, to be able to register to have an opportunity to win a $5,000, sorry, a $1,000, that would be a great 5,000, a $1,000 gift card or free teeth whitening for life. And so, you give that opportunity. You also give them an opportunity to get a special bonus gift, to be notified when you are opening, are taking appointments, to be notified when you have your VIP grand opening party. And again, they get a bonus gift. And that bonus gift can be something like when you schedule within whatever time if you are already making appointments, then we will be able to give you special pricing off of your first visit, maybe a $50 off, right? So it won't be every visit, but maybe that first visit, and there's a timeline there. So that creates that urgency for them to go ahead and schedule. And so between, like I said, showing up, between understanding how to boost and use Facebook and implement Facebook ads correctly, understanding on that next step, again, how to be able to collect email addresses. And that's very powerful because as you are opening now, you can eat email everyone and say, "We're open." And if you have an online scheduling link, you can go ahead and send it out for them to go ahead and book your appointment. And so, in this last 12 minutes, hopefully this has been super helpful for you to share. It doesn't take a lot of money. A lot of times, people are spending on mailers and Google ads and all of these things that are incredibly expensive. And to be honest with you, the problem there is that, a lot of times, people don't know who you are. And so you have to now not only spend a lot of money on marketing, you know, mailers, you're looking at sometimes $5,000 for a mail drop, but they don't know you, which means that a lot of times now you have to put in discounts. And for me, that's not the way to get started with your career in dentistry. You want to be able to attract the right fit, people who are looking at you and saying, "You know what? I know you're the expert, I know you can help me and I'm ready to come in." And that's exactly what you're able to do with Facebook. So hopefully this helps you. I love working with startups. What's been really cool over the last few years is seeing so many of them grow. Now, we actually have a startup mastermind where startups are coming together every month, which is really cool, sharing what they're doing, what they're working on, coming together to discuss where they are in their marketing journey. And it's really amazing to see. And typically, people will ask me, "Well, how soon before we open should we get started? How soon before we open should we contact you and get started with our marketing?" And typically, it's between three and four months of opening is what I would typically recommend. We do have people contact us ahead of time and I say, "Just wait until three or four months. That's a sweet spot." And what's really cool, and I'll share this quick story, is does this always work? And I'll share the story of Cassandra. Cassandra came to me and she said, "You know what? I've seen you work with Shana Home. And I've seen what you've done with Tiffany and Tiana. I've seen what you've done with Ashley and so many people. And so I knew if it's worked for them, it'll work for me." But what was really interesting is that she started doing her posts. She started showing up and doing our Facebook Lives and, well, the engagement did not come. And she came to me, she said, "Am I doing something wrong? Like what's going on? I'm really getting frustrated." And I said, "You know what? The only thing is that we haven't given it enough time. Like you've been doing this for three weeks, four weeks. So just trust the process, trust the framework." And sure enough, when she opened, she had two months of patients there for her. Within two months, she actually decided to go totally fee for service. Within six months, she's now looking at bringing on an associate and she's actually saved cash out of profits to be able to equipped new operatories for expansion. And the only marketing that she's done is social media and Facebook marketing, implementing the framework. And so, if she can do it, if others can do it, you certainly can too. So one of the most common questions I get is, "Anissa, Can you help me?" And the answer is yes. And so whether you have just purchased a practice and you're ready to get patients, or you're building a brand new startup, our framework is here to help you. I'm here to help you and to lead you so that you too can have the same level of success as so many startups that we work with. Feel free to reach out to me on Facebook, Facebook Messenger, or reach out through our website. I'd love to be able to have a chat. All right, guys, I hope this was super helpful for you. We look forward to seeing you inside of our Dental Boss Movement Facebook group, where we have dentists that are coming together for support and action taking. And again, thank you so much for listening to the podcast. We'll chat soon. Thanks so much for listening to this episode of the Delivering Wow podcast with Dr. Anissa Holmes. We'll catch you next time.  
loading
Comments 
Download from Google Play
Download from App Store