Tyler Tech Podcast

In this episode of the Tyler Tech Podcast, Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, shares how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff — a transformation that earned Madison a 2025 Tyler Excellence Award (TEA).Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Madison addressed PCI compliance challenges and outdated hardware by streamlining payments across in-person, online, and phone channels. Jeff walks through the city’s transition to a more connected payments ecosystem, including the role Tyler Payments, Resident Access, and Utility Access played in creating real-time visibility, simplifying reconciliation, and reducing reliance on disconnected tools.Jeff also highlights the behind-the-scenes work that supported the rollout, from coordinating stakeholders and upgrading hardware to managing change for both staff and the community. The results include faster payment processing, significant growth in autopay adoption, improved cash management, reduced manual effort, and a more secure, user-friendly experience for residents.Whether you support finance, IT, or digital services in government, this episode offers practical insight into modernizing payment operations, strengthening security, and using integrated solutions to create measurable efficiency gains across the organization.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudDownload: White Paper: Procuring a Modern Payments PlatformDownload: Process Payments in Real TimeDownload: How to Create a Unified Digital Payment ExperienceWatch: Payments Procurement: Simplify and Maximize ValueRead: Excellence 2025: Digital Services & Cloud SolutionsRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Dennis Click, deputy controller for Albemarle County, Virginia, shares how the county modernized its financial and procurement operations — a transformation that earned Albemarle County a 2025 Tyler Excellence Award (TEA).Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Albemarle County moved away from a patchwork of disconnected systems that limited transparency and slowed day-to-day work. Dennis walks through the county’s journey to streamline processes, break down departmental silos, and improve access to real-time financial data, including the role Tyler’s Enterprise ERP played in bringing tools and workflows onto a single, connected platform.Dennis also highlights the behind-the-scenes work that set the stage for success, from early data cleanup and chart of accounts modernization to change management and staff enablement. The results include reduced manual entry, improved procurement timelines, stronger reporting, expanded self-service capabilities, and a noticeable boost in confidence across the organization.Whether you support finance, procurement, or technology in government, this episode offers practical insight into building a stronger operational foundation, empowering teams, and using modern systems to free staff for higher-value work while better serving the community.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudDownload: White Paper: Procuring a Modern Payments PlatformDownload: Process Payments in Real TimeDownload: How to Create a Unified Digital Payment ExperienceWatch: Payments Procurement: Simplify and Maximize ValueRead: Excellence 2025: Digital Services & Cloud SolutionsRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Rudy Zucker, project manager for the City of Naperville, Illinois, shares how the city modernized its annual Arbor Day Tree Sale — an innovation that earned Naperville a 2025 Tyler Excellence Award (TEA).Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Naperville transformed a traditionally in-person, labor-intensive program into a simple, secure, and user-friendly digital experience. Rudy walks through the city’s shift from a basic online payment workaround to an integrated solution using Resident Access and Tyler Payments, helping the city strengthen PCI compliance while meeting rising resident expectations for ease and convenience.Rudy also highlights the behind-the-scenes impact of the new approach, including reduced staff workload, improved inventory tracking, faster refunds, and the elimination of cross-department silos. What once required four or five staff members to manage now takes just one — freeing teams to focus on higher-value work while delivering a smoother experience for residents.Whether you support finance, public works, or digital services in local government, this episode offers practical insights on modernizing payments, improving security, and showing how even small community programs can deliver big wins through thoughtful digital transformation.This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!Submit Your Tyler Excellence Awards Application Now!And learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudDownload: White Paper: Procuring a Modern Payments PlatformDownload: Process Payments in Real TimeDownload: How to Create a Unified Digital Payment ExperienceRead: Excellence 2025: Civic Interaction & Public Trust SolutionsRead: 7 Payment Automation MythsRead: How Governments Build Public Trust With Data and AIRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentRead: Increase Community Resilience With Modern Payment SystemsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this special Best of 2025 edition of the Tyler Tech Podcast, we revisit standout conversations from the past year — moments that highlight how resilience, cloud innovation, and artificial intelligence are reshaping the public sector.The episode begins with Cate Ryba, director of resident engagement at Tyler, who unpacks the many dimensions of government resilience, from organizational and operational readiness to cyber, fiscal, and disaster recovery planning. She explains why strong community connections and real-time resident engagement are foundational to building trust and navigating disruption.Next, Russell Gainford, Tyler’s Chief Technology Officer, explores how cloud infrastructure gives governments the flexibility, redundancy, and scale to keep services running 24/7. His insights reveal how modern cloud environments create new possibilities for continuity, failover, and system reliability across interconnected public-sector operations.Turning to modernization, Mike Teeters, senior product manager, discusses how cloud technology helps agencies reduce workforce pressure, simplify upgrades, and scale effortlessly during peak periods — all while ensuring staff stay current with the latest capabilities.From there, Franklin Williams, president of the Data & Insights Division and deputy chief technology officer, explains why strong data governance is essential to the future of AI in government. Clean, discoverable, and authoritative data, he notes, is the key to enabling accurate insights and unlocking the potential of emerging agentic frameworks.Finally, Elliot Flautt, director of state data solutions, shares how governments are beginning to use AI to enhance transparency, streamline routine interactions, and guide residents to the services they need. He highlights the importance of secure, privacy-minded data practices in building the trustworthy AI systems that will increasingly support government operations.Whether you focus on technology strategy, data management, or community engagement, this best-of episode offers practical lessons on strengthening resilience, embracing cloud-driven modernization, and harnessing AI to serve communities more effectively.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudDownload: Building a Resilient GovernmentDownload: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Cloud-Smart Strategies for IT Infrastructure ModernizationDownload: A Digital Government Guide to Effective Data StrategiesRead: How Cloud-Based Solutions Expand Access to State ServicesRead: Using Cloud-Based Solutions to Improve Access in CountiesRead: Boosting Resilience: Cloud Solutions for Modern GovernmentRead: Partnering With Communities to Build ResilienceRead: The Power of Data: Building Resilient and Responsive SystemsRead: Preparing for the Future of AI in GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Erin Sweeney, routing specialist for West Ada School District in Idaho, shares how the district transformed its student transportation operations — a journey that helped earn West Ada a 2025 Tyler Excellence Award (TEA).Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how the district overcame long-standing challenges with student ridership data, route planning, and communicating with families. Erin details West Ada’s shift from paper-based processes to real-time ridership insights, empowering staff to improve efficiency, streamline routing, and strengthen safety across the system.From tablet-based turn-by-turn navigation to more accurate ridership tracking, Erin highlights the technology and teamwork that have helped West Ada better serve students and parents. She also shares a compelling real-world example — using scan data to locate a missing student within minutes — that demonstrates the critical impact of having timely, accurate information.Whether you support school transportation, manage district operations, or lead public-sector innovation, this episode offers practical lessons on data-driven decision making, improved communication, and modernizing essential services to build trust within communities.This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!Submit Your Tyler Excellence Awards Application Now!And learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudWatch:Student Ridership Insights Boost Efficiency and AccessRead: TEA Winner: Increasing Access to Educational ProgramsRead:Excellence 2025: Connected Community, Equity & AccessRead: 5 Ways Large Districts Can Leverage Transportation TechRead:5 Essential Tech Questions for School Fleet ContractorsRead: District Transforms Operations and Culture With TechnologyRead: How One District is Shaping Driver Support in IllinoisListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Jessica Crone, management analyst for the City of Rancho Cordova, California, explore how integrated systems and collaboration are transforming local government.Recorded live at Tyler Connect 2025 in San Antonio, the conversation dives into the real-world impact of Tyler’s Connected Communities vision — a framework that helps governments link people, data, and processes to improve efficiency and strengthen resident trust.Jessica shares how Rancho Cordova turned that vision into reality by breaking down silos across departments, automating workflows, and creating more transparent, resident-focused digital services. From paper-heavy processes to seamless online applications, she highlights how integration has reduced turnaround times from a week to a single day — while empowering staff and residents alike.Together, they discuss how leadership support, staff engagement, and creative change management — like Rancho Cordova’s “Super Egg” mascot — can make modernization both effective and fun.Whether you’re a government leader, project manager, or technologist, this episode offers practical lessons on collaboration, data sharing, and the power of connection to drive better outcomes for communities.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudSuccess Story: TEA Winner: City of Rancho Cordova, CaliforniaBlog: Let’s Empower, Connect, and Imagine at Connect 2026!Blog: Excellence 2025: Civic Interaction & Public Trust SolutionsBlog: Excellence 2025: Digital Services & Cloud SolutionsBlog: Partnering With Communities to Build ResilienceBlog: How Small Cities Are Using Technology to Grow ResilienceBlog:Unlocking AI Starts With Strong Data GovernanceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Cate Ryba, director of resident engagement at Tyler Technologies, and Sara Diaz, director of information technology for the city of El Cajon, California, join the show to discuss how digital services can strengthen community connections and build public trust.Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how El Cajon’s My El Cajon app — powered by Tyler’s My Civic platform — is making government more intuitive and responsive. Sara shares how her team designed the app with real residents in mind, incorporating feedback from diverse users to ensure accessibility across ages, languages, and cultures.Cate highlights how user expectations are evolving and why government technology must deliver the same seamless, reliable experiences that residents enjoy from private-sector apps. Together, they discuss how strong partnerships, data-driven improvements, and thoughtful design can help governments meet residents where they are — online, on their phones, and in their communities.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudWatch: How a City Sparked Civic EngagementWatch: My Civic App Offers a One-Stop Shop for Newark CommunityWatch: My Civic: One App to Engage Your CitizensSuccess Story: The Technologically Thriving City of El Cajon, CaliforniaBlog: Let’s Empower, Connect, and Imagine at Connect 2026!Blog: Excellence 2025: Civic Interaction & Public Trust SolutionsBlog: Excellence 2025: Digital Services & Cloud SolutionsBlog: Partnering With Communities to Build ResilienceBlog: How Small Cities Are Using Technology to Grow ResilienceListen: Strengthening Public Trust and ResilienceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Tim Walsh, general manager of cybersecurity at Tyler Technologies, joins the show to discuss the human side of cybersecurity and the importance of building a strong organizational culture to support it.Tim explains why technology alone isn’t enough to defend against evolving threats — emphasizing the critical role of people, processes, and leadership. He shares how public sector organizations can strengthen cyber resilience by investing in their teams, encouraging continuous training, and fostering a culture where every employee understands their part in protecting systems and data.The conversation also explores strategies for addressing workforce shortages, partnering effectively to maintain 24/7 coverage, and recruiting and retaining cybersecurity talent in a competitive market. By empowering employees and creating a culture of shared responsibility, public sector leaders can build teams that are ready to adapt, respond, and thrive in an ever-changing cybersecurity landscape.This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: Digital Access and Accessibility in the Resident ExperienceDownload: How To Identify Cyberthreats Before They Become a BreachTyler in the News: South Carolina AI, Cyber Initiatives Reshape ServicesBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Cyber Defense: Local Governments Weigh InBlog: Partnering With Communities to Build ResilienceBlog: K-12 Cybersecurity Funding: What Districts Need to KnowBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesBlog: Resilience at Scale: Technology for an Unpredictable FutureListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Ryan Jacobson, manager of software engineering, and Sonya Newell, team lead in cybersecurity, join the show to discuss the changing nature of cybersecurity and the growing impact of artificial intelligence (AI).Ryan and Sonya share how threats like ransomware, zero-day vulnerabilities, and legacy technology continue to challenge public sector agencies, especially as more services move to the cloud. They also explain how AI has lowered the barrier for attackers to create sophisticated phishing and voice scams, while at the same time giving defenders new tools to monitor, detect, and respond.The conversation underscores why resilience is about more than just technology — it requires awareness, adaptability, and culture. By asking the right questions, starting small, and reinforcing strong internal processes, public sector leaders can take meaningful steps toward strengthening cybersecurity in an AI-driven world.This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: Digital Access and Accessibility in the Resident ExperienceTyler in the News: South Carolina AI, Cyber Initiatives Reshape ServicesBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Cyber Defense: Local Governments Weigh InBlog: Partnering With Communities to Build ResilienceBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesBlog: Resilience at Scale: Technology for an Unpredictable FutureListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey

In this episode of the Tyler Tech Podcast, Chris Hall, commissioner of Collier County, Florida, joins the show to discuss how his community has transformed its approach to budgeting through priority-based budgeting.Commissioner Hall shares how Collier County shifted away from manual, subjective methods to a data-driven, goal-oriented framework that better aligns resources with resident needs. He explains how evaluating more than 600 programs revealed redundancies, created new opportunities for savings and revenue, and strengthened fiscal responsibility without raising taxes.The conversation also highlights the importance of staff buy-in, transparency, and empowering employees to rethink long standing practices. With $150 million in potential savings already identified and $40 million implemented, Collier County is setting a new standard for sustainable budgeting and service delivery.Tune in to hear how one county is redefining its budgeting process and building a smarter, more strategic path forward.This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: How Priority Based Budgeting Saved Money in a Florida CountyDownload: Reframe Uncertainty With Priority Based BudgetingDownload: How Does Priority Based Budgeting Optimize ROI?Download: Aligning Budgets With PrioritiesDownload: Priority Based Budgeting Matches Spending to PrioritiesDownload: How Priority Based Budgeting Benefits Liberty Lake, WashingtonBlog: Tyler, Envisio, Polco: Transformative Budgeting PartnershipBlog: Priority Based Budgeting’s Growing ImpactBlog: The Budgeting Process: Governments Find Power in AITyler in the News: Tyler, Envisio Partner on Priority Based Budgeting SoftwarePodcast: Reimagining Government With Priority Based BudgetingListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Elliot Flautt, director of state data solutions at Tyler Technologies, joins the show to discuss how governments are using data to drive smarter decisions, increase transparency, and strengthen trust with their communities.Elliot shares his perspective on the importance of breaking down silos across agencies, balancing the demand for transparency with the responsibility to protect privacy, and making the most of limited resources. He highlights how effective data governance lays the foundation for governments to deliver value while safeguarding sensitive information.The conversation also explores how innovations like artificial intelligence (AI) are opening new possibilities for resident engagement — from improving access to public data to suggesting services that communities may not realize are available. Elliot emphasizes the need to start small, build momentum with early wins, and grow data initiatives into programs that deliver measurable outcomes.Tune in to hear how governments are leading with data to improve operations, foster transparency, and prepare for the opportunities with AI.This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: A Digital Government Guide to Effective Data StrategiesDownload: Digital Access and Accessibility in the Resident ExperienceBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Improving Public Safety: Data and Cloud InnovationsBlog: Nevada’s Pursuit of Open GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Pat Martel, West Coast regional director at the International City/County Management Association (ICMA), joins the show to discuss the evolving landscape of local government leadership.A former city manager and past president of ICMA, Pat shares how the association supports managers as they navigate today’s most pressing challenges — from workforce recruitment and retention to the growing need for innovation, agility, and digital access.The conversation explores ICMA’s efforts to build the next generation of leaders through fellowships, student programs, and leadership development initiatives. Pat also highlights how technology — including artificial intelligence (AI) — is reshaping local government service delivery, and how even smaller communities are finding ways to bridge the digital divide and enhance resident engagement.Looking ahead, Pat offers an optimistic view of the profession, underscoring the resilience of local governments, the adaptability of current leaders, and the importance of meeting communities where they are. She also previews the upcoming ICMA Annual Conference in Tampa, Florida, where leaders from across the country will gather to share strategies and best practices.Tune in to hear how ICMA is helping local governments strengthen their communities, embrace innovation, and build for the future.This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.Download:Resilient by Design: How Technology Supports GovernmentAnd learn more about the topics discussed in this episode with these resources:Discover More: Tyler Technologies and ICMAVideo: Transforming Digital Government ExperiencesVideo: It Doesn’t Have to Be Complicated: Transitioning to Digital PayoutsBlog: Future-Proofing Government Through Technology ModernizationBlog: Modernize in the Cloud for Innovation and ResilienceBlog: Modernizing County Tech: Trends, Tools, and TalentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore how strong data governance is essential to unlocking the full potential of artificial intelligence in the public sector.Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Franklin Williams, president of Tyler’s Data & Insights Division and deputy chief technology officer. Franklin explains how effective data governance — covering data inventory, quality, access, and accountability — lays the groundwork for trustworthy AI and better decision-making.We dive into the most common data challenges public sector agencies face today, the practical steps to take when building a governance program, and how those efforts can empower both human users and AI systems alike. From data stewardship to responsible access controls, this episode offers valuable guidance for any organization preparing for the future of government technology.Tune in to learn how cleaning, cataloging, and securing your data today can help unlock transparency, operational insight, and innovation tomorrow.This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.Download: Resilient by Design: How Technology Supports GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: A Digital Government Guide to Effective Data StrategiesDownload: Digital Access and Accessibility in the Resident ExperienceBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Improving Public Safety: Data and Cloud InnovationsBlog: Nevada’s Pursuit of Open GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we examine what it really means to modernize public sector budgeting in today’s fast-changing world. Recorded live at the Tyler Connect conference in San Antonio, this conversation brings together three thought leaders helping governments drive more transparent, agile, and priority-based financial planning.Chris Fabian, senior director of product strategy for priority based budgeting at Tyler; Liz Steward, vice president of marketing and research at Envisio; and Nick Mastronardi, CEO of Polco, discuss the Government Finance Officers Association’s (GFOA) Rethinking Budgeting Initiative. Together, they explore how governments can align resources with community priorities, track impact through performance data, and close the feedback loop with meaningful resident engagement.With real-world examples throughout the conversation, this episode spotlights how budgeting innovation is already taking shape — and how collaboration between technology providers and public finance leaders is driving meaningful progress.Tune in to discover how priority-based budgeting, strategic planning, and data-informed decision-making are shaping a more resilient and trusted public sector.This episode also features a spotlight on City Hall Selfie Day — a nationwide celebration of civic pride and local government heroes hosted by ELGL. Learn how to get involved on August 12 and show your support for public service in a creative and memorable way.And learn more about the topics discussed in this episode with these resources:Download: How Priority Based Budgeting Saved Money in a Florida CountyDownload: How Does Priority Based Budgeting Optimize ROI?Download: Aligning Budgets With PrioritiesDownload: Priority Based Budgeting Matches Spending to PrioritiesDownload: How Priority Based Budgeting Benefits Liberty Lake, WashingtonBlog: Priority Based Budgeting’s Growing ImpactBlog: The Budgeting Process: Governments Find Power in AITyler in the News: Tyler, Envisio Partner on Priority Based Budgeting SoftwarePodcast: Reimagining Government With Priority Based BudgetingListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore how public sector agencies can modernize with purpose — strategically adopting cloud technologies and preparing for emerging innovations like AI.Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Mike Teeters, senior product manager at Tyler. Mike shares practical guidance on moving away from legacy systems, overcoming budget and staffing challenges, and leveraging the cloud to ensure scalability, resilience, and continuous innovation.We also discuss how government agencies can take incremental steps toward modernization, build trust through transparency and data governance, and evaluate success through measurable outcomes like improved service delivery and resident engagement.Tune in to learn how to build a strong digital foundation today — and set the stage for what’s next.This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.Download: Resilient by Design: How Technology Supports GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: Cloud-Smart Strategies for IT Infrastructure ModernizationBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Partnering With Communities to Build ResilienceBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesBlog: Resilience at Scale: Technology for an Unpredictable FuturePodcast: The Cloud Advantage: Powering Public Sector ResilienceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we unpack a common and often misunderstood topic in public sector cloud computing: what GovCloud is, how it differs from standard cloud environments, and when each is actually necessary.Recorded live at our annual Tyler Connect conference in San Antonio, this insightful discussion features Russell Gainford, chief technology officer at Tyler Technologies, and Gerard Gallant, senior program manager at Amazon Web Services (AWS). Together, they explore how state and local governments can navigate evolving compliance needs and make smart, secure, and cost-effective cloud choices.Throughout the episode, Russell and Gerard clarify the distinction between security and compliance, explain why assumptions around GovCloud can lead to unnecessary complexity and cost, and highlight AWS’s Nitro System as a game-changing innovation in data protection. They also touch on the broader importance of continuous education in cloud decision-making, particularly as agencies modernize infrastructure and embrace emerging technologies.Tune in to hear how public sector leaders can confidently choose the right cloud environment for their mission — grounded in actual requirements, not just labels.This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.Download: Resilient by Design: How Technology Supports GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: Resilient by Design: How Technology Supports GovernmentDownload: Cloud-Smart Strategies for IT Infrastructure ModernizationBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Partnering With Communities to Build ResilienceBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesPodcast: The Cloud Advantage: Powering Public Sector ResilienceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Rita Reynolds, CIO at the National Association of Counties (NACo), returns to share forward-looking insights on the evolving technology landscape in county government.Recorded live at the Tyler Connect conference in San Antonio, this conversation explores NACo’s 2025 technology priorities — from the rising significance of AI and IT modernization to the continued dominance of cybersecurity and the growing need to support smaller, rural counties.Rita walks us through the development and impact of the AI County Compass, a resource guiding local governments on how to responsibly integrate generative AI into their operations. She also details new hands-on programs like the CIO Reserves pilot, helping counties without dedicated IT leadership, and a national challenge aimed at modernizing legacy systems.Throughout the episode, Rita shares practical strategies for workforce development, cross-county collaboration, and making technology investments that strengthen infrastructure while keeping residents at the center.Tune in to hear how counties are turning emerging tech into actionable outcomes — and why partnership, planning, and policy are key to sustainable digital transformation.This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.Download: Resilient by Design: How Technology Supports GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: NACo 2025 Technology PrioritiesDownload: NACo AI County Compass ToolkitDownload: How Priority Based Budgeting Saved Money in a Florida CountySubscribe: NACo County Tech XchangePodcast: Tech Transformation in CountiesBlog: Using Cloud-Based Solutions to Improve Access in CountiesListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, a panel of experts from Amazon Web Services — Doug Gartner, John Persano, and Tami Fillyaw — join us to explore the realities of cloud transformation in the public sector.Recorded live at our annual Tyler Connect conference, this timely conversation dives into the benefits and challenges of cloud adoption across public safety, justice, finance, and administration. Together, our guests break down common concerns about reliability, security, and legacy infrastructure while offering practical insights into how agencies can build a strong cloud foundation and scale smart.Throughout the episode, Doug, John, and Tami discuss how the cloud supports greater resilience, enhances data security and compliance, and enables cost optimization and performance. They also share lessons learned from real-world migrations — from the importance of executive sponsorship to the value of training and starting small.Tune in to hear how government leaders can overcome barriers, improve continuity, and use cloud technology to deliver more reliable and secure services to their communities.This episode also features a special shoutout to Small Cities Month, celebrated each June, highlighting the innovation and impact of communities with fewer than 50,000 residents. From modernizing infrastructure to enhancing local services, small cities are rising to meet today’s challenges with creativity and heart. Read our latest blog to see how these communities are using technology to grow resilience and deliver meaningful change.Blog: How Small Cities Are Using Technology to Grow ResilienceAnd learn more about the topics discussed in this episode with these resources:Download: Resilient by Design: How Technology Supports GovernmentDownload: Cloud-Smart Strategies for IT Infrastructure ModernizationBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Partnering With Communities to Build ResilienceBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesPodcast: The Cloud Advantage: Powering Public Sector ResilienceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, guest host Alex Valvassori, sales executive for cannabis licensing at Tyler Technologies, sits down with Joanne Moorehead, executive director of the U.S. Virgin Islands Office of Cannabis Regulation, to discuss what it takes to build a government agency — and an entire regulatory framework — from the ground up.Joanne shares her experience stepping into a newly formed office, the unexpected logistical and operational challenges she faced, and how her team is working to launch a complex licensing program with limited resources. She also highlights the important role of technology in managing medical cannabis patient registration, streamlining workflows, and supporting a smooth user experience for residents.Throughout the conversation, Joanne offers insights into navigating public perception, engaging with community stakeholders, and balancing the demands of a high-interest industry in a unique market. She also reflects on the importance of collaboration and knowledge-sharing across jurisdictions as more states and territories launch regulated cannabis markets.Tune in to learn how public sector leaders are using practical tools and clear communication to stand up new programs, improve service delivery, and create sustainable regulatory models in a rapidly evolving space.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility in the Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: Cannabis Licensing SoftwareLearn More: Cannabis Licensing Software SolutionsBlog: 5 Things to Know About Cannabis Licensing SystemsBlog: Key Cannabis Licensing System PrioritiesBlog: How to Approach Cannabis Regulation From Industry ExpertsPodcast: Historic and Future Trends of Cannabis RegulationListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Andrew Kahl, chief client officer at Tyler Technologies, joins us to explore why trust, transparency, and responsiveness are more critical than ever in the public sector. He shares how his decades of experience in technology shaped his approach to client relationships, and how his "infinity loop" philosophy helps agencies create stronger connections and deliver lasting value.Throughout the conversation, Andrew discusses how public expectations are evolving, why simplifying engagement is essential, and how agencies can move beyond transactional interactions to build trusted, long-term partnerships. He also offers insights into the role of technology — from usability to AI and automation — in helping government leaders modernize services and meet rising constituent demands.Tune in to learn how thoughtful client experience strategies can help agencies deliver with greater ease, strengthen resident trust, and shape a more responsive future for public service.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility: Creating a Better Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: A Digital Guide to Modernizing the Resident ExperienceBlog: Partnering With Communities to Build ResilienceBlog: Increase Community Resilience With Modern Payment SystemsBlog: Using Cloud-Based Solutions to Improve Access in CountiesBlog: Tyler Excellence Awards for the Public SectorBlog: Excellence 2024: Performance & Innovation SolutionsBlog: Excellence 2024: Connected Community SolutionsBlog: Excellence 2024: Operational Efficiency SolutionsBlog: Excellence 2024: Data & Transparency SolutionsVideo: Arkansas Enhances Residents’ ExperienceVideo: How an Ohio County Boosts Assessment Fairness & TransparencyVideo: How a City Sparked Civic EngagementListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!