Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

#162. Unlocking hidden Microsoft partner benefits? Now that’s my kind of secret! In this episode, I spill the beans on how Dynamics 365 and Power Platform partners can get their teams Scrum trained and certified — on Microsoft’s dime, without touching your training budget, thanks to Microsoft Incentive co-op funds.I walk you through what co-op funds are, how to check your eligibility, and exactly how to claim full reimbursement for my Successful Scrum for Microsoft Business Apps course. The course is tailored specifically for your teams building Microsoft business apps, not just any software project. I share stories from the trenches, like $4 million Dynamics implementations and global customer service transformations, to show the practical impact of genuine Scrum on delivery teams, customer satisfaction, and project profitability.You’ll hear testimonials from consulting partners and students who have used these tactics to become Microsoft Partner of the Year winners—and happier, lower-stress teams as well.There’s even an Exam Pass Guarantee (so your team can certify with confidence), plus step-by-step instructions on using those mysterious co-op funds before they expire.Curious if it really works? Microsoft themselves give it the green light—and I’ll show you how to make it happen. Listen to this episode to discover how to turn unused partner benefits into highly skilled, adaptable delivery pros, and set your practice apart. Ready to build amazing apps, supercharge your team, and let Microsoft foot the bill?Book a call with NeilScrum for Microsoft Business AppsHow to get your training investment reimbursed👋 LET'S CONNECT🌐 Subscribe to Customery Academy newsletter for new episode announcements and special offers🟥 Subscribe on YouTube🟦 Follow on LinkedIn🟦 Neil Benson on LinkedIn🦋 Neil Benson on BlueSky⭐ RATE AND REVIEW THE SHOW👍 Rate Amazing Apps👨‍💻 MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps

#161. Whether you’re an internal developer working for a Microsoft customer or a consultant working for a Microsoft partner: every Power Platform or Dynamics 365 project you have ever worked on has been underestimated.Because no one wins overestimated projects...

#160. Hamish Sheild is a Microsoft MVP and Power Platform consultant specialising in applying Design Thinking practices to our apps and projects to make them more human-centred. Hamish and I discuss the different activities and artifacts we've experimented with before starting the delivery phase of our Power Platform and Dynamics 365 projects. Join us as we discuss:03:43 Design thinking exercises and goal setting08:45 Inclusion of developers in the discovery phase09:48 Importance of day in the life sessions11:59 Exploration of design sprints17:10 Creating customer and user journey maps18:48 Utilizing user story maps for clarity24:21 The role of prototyping in projects25:11 Developing solution blueprints with Dynamics 36530:18 Size and refinement of initial product backlog32:02 Establishing environments32:48 Business process maps35:35 Crafting stakeholder maps for project successHAMISH SHEILDHamish Sheild on LinkedInAppRisingDesigning Business Applications RESOURCESAvion for user story mappingStoriesOnBoard for user story mappingMiro for visual collaborationRECOMMENDED EPISODES130 Sprint 1 is Done!120 Defining Requirements for Complex Power Apps with Hamish Sheild👋 LET'S CONNECT🌐 Subscribe to Customery Academy newsletter for new episode announcements and special offers🟥 Subscribe on YouTube🟦 Follow on LinkedIn🟦 Neil Benson on LinkedIn🦋 Neil Benson on BlueSky⭐ RATE AND REVIEW THE SHOW👍 Rate Amazing Apps👨‍💻 MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps

#159. Should you use a traditional, waterfall approach to build Power Platform apps? In this episode, I break down six situations when you might be tempted to use a waterfall method and share my thoughts on whether that's really the best approach.Highlights00:11 Everyone should try waterfall at least once.02:18 When to adopt a waterfall approach02:53 #1 Predictable and well-defined requirements04:19 #2 Regulated industries05:49 #3 Fixed-price contracts06:59 #4 Small or simple projects08:02 #5 No agile experience08:59 #6 Lots of dependencies10:09 Recap `ResourcesEstimating Agile Business Apps: learn how to quickly, accurately and confidently estimate how long it'll take and how much it'll cost to build your Power Platform or Dynamics 365 app. Cynefin Model: learn how to approach different problems from simple to complex.Successful Scrum for Microsoft Business Apps: learn the Scrum framework, prepare for certification and discover my proven practices for successfully applying Scrum for Dynamics 365 and Power Platform.Team Topologies: Matthew Skelton discusses how different team topologies can reduce the impact of dependencies across an organisation.

#158. It's 2025, and I still meet Power Platform and Dynamics 365 professionals that don't know what Scrum is or have an incomplete understanding of what Scrum is. Especially in job interviews!In this short episode, you'll learn:What Scrum really isWhy it's a framework and not a methodologyA simple hack for remembering the 18 components of Scrum🚀 Agile Foundations for Microsoft Business Apps: Learn the basics and benefits about adopting agile approach to building business applications. https://customery.com/foundations

#157. Rethink the role of the scrum master. Two recent events—a thought-provoking article by agile coach Maarten Dalmijn and a leave of absence by Matthew, a beloved scrum master in my team—prompted me to question if scrum masters might be overrated.Comparing scrum teams to sports teams like Ultimate Frisbee, where players self-regulate without referees. Imagine a world where your scrum team operates the same way, holding each other accountable and mastering the game without a dedicated scrum master.You'll learn about Maarten's controversial stance: in startups and scale-ups with fewer organizational impediments, having a scrum master might be unnecessary overhead. Instead, Martin suggests that with a deep understanding of scrum, your team could self-manage effectively.I share my own team's bold experiment—replacing a traditional scrum master with a hybrid scrum master-developer. Spearheaded by Sapan, who has extensive experience in both development and scrum, this experiment offers surprising results. It's not a one-size-fits-all solution for all Power Platform teams. But it does highlight the importance of being open to new practices and continuous experimentation in agile development.Keep experimenting 🧪-NeilRESOURCESMaarten Dalmijn on LinkedInMaarten Dalmijn, 'Are Scrum Masters Too Much Overhead?'

#156. Drawing on the book "Mastering Professional Scrum" by Stephanie Ockerman and Simon Reindl, I outline critical areas for team success, such as creating valuable products and understanding organizational influences. I emphasize five core capabilities needed for continuous improvement: teaching, facilitation, coaching, technical excellence, and servant leadership.I discuss the continuous improvement process recommended by Ockerman and Reindl, which includes self-assessment questionnaires and root cause analysis to address team issues. I highlight the importance of the Scrum pillars—transparency, inspection, and adaptation—and shows how sprint events like planning and review foster a culture of empiricism, allowing teams to run experiments and refine their practices based on real-world outcomes.Celebrating the traits of high-performing scrum teams, I underscore the significance of being cross-functional, self-managing, and collaborative. I touch upon practices that bolster collaboration within these teams, such as backlog refinement and pair programming, while also stressing the freedom scrum teams have to define their workflows within Scrum guidelines.You'll also learn about common challenges, such as the absence of key roles during refinement sessions, and recommends using the Five Whys technique to tackle root causes. I provide practical tips like conducting multiple short refinement sessions to prevent release delays.RESOURCESSimon Reindl on LinkedInStephanie Ockerman on LinkedInMastering Professional Scrum from Amazon (affiliate)Mastering Professional Scrum audiobook on Audible (affiliate)Stephanie Ockerman's site, Agile SocksMastering Professional Scrum on InformIT

#155. Explore the importance of rethinking our approach to building business applications. Discover the benefits of questioning our assumptions and adapting to new information in the dynamic landscape of app development.Unpacking the concept of "thinking like a scientist" and its impact on creating agile business apps.Understanding cognitive entrenchment and how it can hinder our progress in app development.Examining how embracing new tools like Power Automate or Azure Data Factory can outdo outdated practices.Learning from personal experiences and external experts to reassess long-held beliefs about health and productivity.Discovering how to stay open-minded to new methods for building Power Platform and Dynamics 365 apps without losing sight of effective agile approaches.Keep experimenting 🧪-NeilRESOURCESMicrosoft Power Platform Conference, 18 to 20 October 2024Peter Attia’s The Drive podcastOutlive by Peter AttiaPeter Attia’s websiteAdam Grant’s podcastsAdam Grant’s websiteSubscribe to my new Estimating Business Apps podcast mini-seriesEstimating Business Apps is a five-part podcast that will help you quickly, accurately and confidently estimate complex Power Platform and Dynamics 365 apps in minutes. Listen now: https://estimating-business-apps.captivate.fm/listen

#154. Neil Benson takes us on a journey of learning through experimentation. Starting with the historical origins of smallpox inoculation, Neil discusses the importance of conducting experiments to drive innovation and problem-solving. Sharing personal experiences from his biochemistry studies to his current work in building applications with Power Platform and Dynamics 365, Neil emphasizes the value of agile software development and the significance of learning through short bursts of experimentation. He provides insights into real-world experiments with AI Builder and form processing models, highlighting the impact of these experiments on improving business processes. Neil also shares his experimentation with AI features in his own content creation and business operations, encouraging listeners to embrace the mindset of a scientist and continue experimenting. So, tune in to explore the power of learning through experiments and discover how it can accelerate your own journey in building amazing apps.Free Workshop: 3 Secrets to Building Business Apps with ScrumJoin this free interactive workshop to discover the three secrets to successfully using Scrum to build agile apps so you can deliver projects faster, under budget, have more fun, and get promoted.https://customery.com/3secrets

#153.  Keith Atherton is a proper pro developer. Keith shares his journey from developing custom apps using .NET, C# and SQL Server to embracing and mastering the development of enterprise business applications using the Power Platform.What do developers lose and gain using Power Platform compared to developing an app from scratch with .NET and SQL Server.The power of rapidly prototyping applications in Power Apps even compared to wireframing tools, like Basalmiq.How Keith decides when to use a low-code option or write code to meet a requirement.The value of documenting our own solutions and decisions, even if it's just for our own benefit later. Developers are used to unit testing, automated regression testing, AI-assisted programming. Do you miss those capabilities when working with Power Platform, especially Power Fx?  How Keith thinks about keeping his skills up-to-date and mastering so many competencies through a weekly learning routine.Why .NET and C# developers should start with PL-900 Power Platform Fundamentals as their starting point for learning how to transfer their skills to Power Apps development.If Keith had a magic wand, Microsoft would enable him to use C# in the Power Fx editor.Keep experimenting 🧪-NeilKeith AthertonKeith Atherton on LinkedIn:  https://www.linkedin.com/in/keith-atherton/Keith's blog: https://www.keithatherton.com/Keith's podcast, On Air in the Cloud: https://onairinthecloud.com/ResourcesKeith's courses on LinkedIn Learning: https://www.linkedin.com/learning/instructors/keith-atherton PL-900 Power Platform Fundamentals training on Microsoft Learn: https://learn.microsoft.com/en-us/training/paths/power-plat-fundamentals/Real-world examples of Power Platform solution architectures: https://learn.microsoft.com/en-us/power-platform/guidance/architecture/real-world-examples/overviewCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps

#152.  Host Neil Benson is joined by the talented Dani Kahil for an insightful discussion on managing backlogs and enhancing user stories in Azure DevOps and Jira. Neil shares his experiences with Jira, highlighting some configuration challenges, while Dani expresses a strong preference for Azure DevOps. They dive into the hierarchy of backlog items, including epics, features, user stories, and tasks, and explore different approaches to tracking progress on a Kanban board. Throughout their conversation, Neil and Dani discuss the importance of refining user stories, enriching them with acceptance criteria, and prioritising features based on their value to the team or users. They also touch on the significance of releasing value quickly and iterating on functionality. Join us for an engaging conversation packed with practical insights and tips for efficient backlog management. Let's get started!Dani Kahil on LinkedIn: https://www.linkedin.com/in/danikahil/Dani's blog: https://danikahil.comKahil Consulting: https://kahilconsulting.com/Support the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

#151. Amazing Apps host, Neil Benson, dives into a case study from one of his team's own projects: "Member Super", a financial services organisation in Australia. With over a million members, they needed a CRM application that could handle their complex stakeholder relationships and provide exceptional service to their customers.Member Super's existing CRM app was limiting their capabilities and hindering their goal of achieving a single view of their customers. So, they made the decision to take control and build their own CRM application. Superware partnered with them to make it happen, and the results were nothing short of AMAZING!RESOURCESSuperware.ai website: https://superware.aiSuperware on LinkedIn: https://www.linkedin.com/company/superware-aiSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

#150. What does it take to have a successful go live event for your Dynamics 365 or Power Platform application. Neil Benson sat down with Andrew Bibby, a seasoned expert in Microsoft Dynamics 365 and Power Platform business applications. In this episode, Andrew shares his insights on the crucial process of preparing for and executing a successful go live. From addressing technical difficulties to promoting user adoption and measuring success, Andrew sheds light on the often-overlooked aspects of post-delivery project management. He also discusses the importance of training, involving change champions, and effective communication in ensuring a smooth transition. Don't miss this informative episode filled with practical tips for achieving a seamless go-live and maximizing return on investment!RESOURCESAndrew Bibby on LinkedIn: https://www.linkedin.com/in/andrewbibby/Proximo3 on LinkedIn: https://www.linkedin.com/company/proximo3/Proximo3 website: https://proximo3.com/Nordic Summit: https://nordicsummit.info/South Coast Summit: https://www.southcoastsummit.com/TIMESTAMPS03:26 Phased go-live events for Dynamics 36506:06 Effort in successful go-live leads to happiness08:34 Preparation and rehearsal lead to a successful go-live12:39 Prepare and do steps before go-live15:36 Early user involvement is vital for successful projects21:17 Insufficient thought put into IT project training25:45 Change management ensures successful projects and user adoption30:07 Change management enhances project success and communication33:02 Choosing a go-live day38:20 Metrics, monitoring, and justification are crucial42:30 The importance of getting across your message, and change managementSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

#149. Andrew Welch is the Chief Technology Officer at HSO. Andrew is an expert in IT strategy and has a wealth of experience advising customers on their big strategic technology decisions. He is also an author, Microsoft MVP, and a regular presenter at conferences. Joining us today, Andrew shares valuable insights on the importance of IT leadership, cloud ecosystems, data platforms, artificial intelligence, and the future of innovation in technology. We dive into the concept of the "Tyranny of the Deliverable" and how it relates to IT organizations organizing themselves into technology-focused teams. Andrew also discusses the need for a holistic approach to digital transformation and the role of a cloud strategist in piecing together various technical components to drive business value. If you're an IT leader, architect, or consultant, this episode is packed with valuable perspectives and tips from Andrew Welch. Don't miss it!TIMESTAMPS02:09 Importance of CIOs leading technology ecosystem integration.04:48 Enterprise architects focus on specific workloads. Another architect, a cloud strategist, is needed for building capabilities and driving business value.07:55 Microsoft's platform is versatile for mix and match.11:11 Lunch with Ana Demeny, discussing Microsoft versus Google.16:09 AI investment: data consolidation for value-delivery.20:26 Tyranny of the deliverable: siloed teams, wrong solutions, budget incentives, counterproductive. Solution: subscription as a service model. Move away from hourly charges and fixed scopes.24:55 Andrew presenting 5 strategies at Nordic Summit.RESOURCESAndrew Welch on LinkedIn: https://www.linkedin.com/in/andrewdwelchAndrew's blog: CloudLight.House: https://CloudLight.houseDynamics 365 and Power Platform UK User Groups: https://d365ppug.comNordic Summit, 23 September 2023: https://nordicsummit.infoForceworks Services-as-a-Subscription: https://forceworks.com/the-works-from-forceworksSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

#148. Get ready for another captivating episode of Amazing Apps! In this episode, Neil Benson engages Shawn Tabor, Director of Consulting Services at Hitachi Solutions, in an insightful conversation about the dynamic realm of Microsoft Business Applications and its role in the manufacturing and service industries. Explore Hitachi's product landscape, investment strategies, and the art of identifying patterns to create accelerators for efficient project estimations. Discover Shawn's podcasting journey, collection hobbies, and upcoming conference plans. Timestamps05:40 Improving customer experience for manufacturers07:36 The power of strategic planning09:56 The challenge of implementing Microsoft ecosystem10:59 Microsoft investment strategies14:06 Simplifying field service applications15:07 Streamlining field service20:59 Significant implementations across manufacturing, services, and healthcare21:37 Integration challenges in the field service business23:34 Power Platform innovations24:55 Agile methodology RESOURCESShawn Tabor on LinkedInHitachi Solutions websiteCommunity Summit NA: 15-20 October in Charlotte, NCSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

#147. When should you use Power Platform pipelines and when should you use Azure DevOps pipelines to deploy your Power Platform or Dynamics 365 applications? That's the question that Benedikt Bergmann answers in this episode of Amazing Apps.Benedikt is a Power Platform consultant known for his expertise in Application Lifecycle Management (ALM). Neil and Benedikt delve into the world of ALM, discussing its importance for small and enterprise teams alike. From tools and environments to testing and components outside of solutions. Whether you're a low code app builder or part of a large development team, this episode has something for everyone. Join us as we explore the intricacies of ALM and discover how to deploy and maintain applications in a secure, efficient, and repeatable manner.Register for Benedikt's ALM Training CourseResourcesOverview of Power Platform pipelinesMore power with pipelines in Power PlatformEasyRepro test frameworkPlaywright test frameworkPower Platform server on DiscordConnect with BenediktBenedikt on LinkedInBenedikt on GitHubBenedikt on TwitterSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

#146. In this episode, we're thrilled to have Martin Hinshelwood from naked Agility join host, Neil Benson. Martin shares his perspectives on improving the success of agile engagements through the role of a consulting product owner, and why you should build your own business applications rather than buy Dynamics 365 if you're looking for competitive advantage. Hit the play button and dive into this insightful conversation between Neil and Martin!Timestamps02:46 The importance of unique capabilities in a competitive market06:09 The power of vertical integration11:58 Outsourcing core business practices16:37 Risks and rewards in business21:02 The incompetence of business31:38 The role of a consulting product owner33:44 The role of a scrum master in the professional services world36:56 Using APIs to drive innovation RESOURCESMartin Hinshelwood on LinkedInMartin Hinshelwood on Twitternaked Agility websitenaked Agility on TwitterSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

#145. We're back with another incredible episode of Amazing Apps, and this time we have an amazing guest on board. Neil Benson is joined by the Low Code Lead & Platform Evangelist at ANS Group, Chris Huntingford. Chris spills the beans on citizen developers, he talks about the concept of ecosystem enablement, the potential of low code platforms, the importance of enabling everyone to build apps and flows, hackathons, and more. Hit the play button and dive into this insightful conversation between Neil and Chris!TIMESTAMPS00:03:39 The importance of citizen developers00:07:24 The power of fusion teams00:09:09 Building skills with hands-on experience00:13:30 All about hackathons00:16:38 The importance of ecosystem enablements00:18:16 The importance of people in digital transformation00:20:31 Customer shift in app development00:22:09 The future of Dynamics and Power Platform00:26:07 What it’s like to work for Microsoft or a partner00:32:13 The impact of timing on conference attendance00:34:00 Tips for effective learning and building solutions with DataverseRESOURCESChris Huntingford on LinkedInChris Huntingford on YouTubeThat Platform Guy on TwitterANS Group on LinkedInSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

#144.  Neil Benson is joined by Matthew Venamore, a scrum master with extensive experience coaching Dynamics 365 teams. Matthew shares valuable insights into the challenges faced by new scrum masters when joining existing teams and emphasizes the importance of empowering the team. He advises taking a standoffish stance initially, observing the team and their work before making any changes or adding value. Matthew shares his personal journey, starting as a software delivery manager and eventually becoming a scrum master. He highlights the importance of coaching and guiding a team towards self-management and offers insights into handling various challenges, such as developers working on product backlog items that are not ready. He discusses the benefits and potential drawbacks of having a definition of done and a definition of ready, emphasizing the need for flexibility and open discussions within the team.Tune in to this enlightening episode of Amazing Apps podcast as Matthew Venamore provides valuable insights and practical advice for both new and experienced scrum masters, shedding light on the importance of empowerment, simplicity, and continuous improvement within agile teams.Matthew VenamoreMatthew Venamore on LinkedInResourcesAmazing Apps 45: Live inside my Daily ScrumScrum GuideSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

#143. On this episode of Amazing Apps, we discuss resourcing agile teams using the Scrum framework. Neil Benson talks about who we should have on our teams as product owner, developers and scrum master. Should Microsoft partners offer to provide a consultant for every role on the team? Listen in to find out.Timestamps(02:04) Product owner maximizes value, sets goals.(03:02) Product owner orders backlog, ensures focus.(07:52) From business analyst to product owner.(09:32) Ideal product owners.(14:07) External stakeholders.(16:37) QA pros are devs in Scrum teams.(21:30) Scrum master's role and boundaries in coaching.Support the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil