Tenant Experience Network (TEN)

In this episode, host David Abrams is in conversation with Raka Josan, President & CEO of Josan Properties, for a candid conversation about what’s changing in building operations—and what great property management looks like when experience becomes the differentiator.Raka shares his path from growing up in a family real estate business to building his leadership foundation through development and time at Brookfield, before returning to Edmonton to help grow Josan Properties. We talk about how the expectations of tenants have shifted from “the building works” to “the building feels right”—and why elements like lobby atmosphere, coffee, art, service, and community now play a much bigger role in whether people actually want to come in.We also get into what tenants are prioritizing today—especially amenities, health and wellbeing, and the growing importance of safety and security—and how operators can make hospitality more real, even outside the top tier of Class A towers. Raka makes a strong case for the human touch as the core of tenant experience, and explains why the property manager has become the building’s most important ambassador.On the technology side, we dig into where proptech is helping—communication, access, parking, engagement—and where the industry still has work to do: creating a more unified, end-to-end experience that reduces friction instead of sending tenants to a stack of separate apps.And near the end, Raka lays out a few priorities he believes will keep buildings competitive in the years ahead, including the idea of a true concierge-style service, the role of technology in supporting that service model, and why lobbies should evolve into more active, welcoming “touchdown” spaces—not just corridors people rush through.If you’re thinking about how to build stronger tenant relationships, improve retention, and make your buildings feel more like destinations, this episode is for you.Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

In this episode, host David Abrams is in conversation with Faron Brazis, Tenant Engagement Manager at Hobbs Brook Real Estate. Faron shares her journey into tenant engagement and how the role continues to evolve as the workplace changes. She brings a unique background spanning politics, customer service, and event planning, which has shaped her people-first approach to creating meaningful workplace experiences. We discuss how suburban office environments are adapting to meet changing tenant expectations, the growing role of hospitality in commercial real estate, and why human connection remains essential even as technology becomes more embedded in buildings. Faron shares insights on data integration challenges, sustainability initiatives, and how offices are becoming destinations rather than just places to work. She also explains how suburban office spaces are adapting to provide city-like conveniences for today’s tenants.Continue listening for a conversation about where tenant engagement is headed and how authenticity, hospitality, and creativity are shaping the future of the workplace.Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

On season 6 of the TEN podcast, host David Abrams connected with some exceptional leaders in commercial real estate who are at the forefront of innovation, technology, and delivering a hospitality-inspired customer experience to the workplace. Have a listen to some of our favorite clips.We are grateful to all the incredible CRE professionals who have shared their insights, perspectives and expertise through all 87 episodes of TEN. As always, a big thank you to all of our guests for sharing their brilliance!Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

In this episode, host David Abrams is in conversation with Jonathan Bennett, President of AmTrustRE to share his non-traditional career journey from English major and technology investment banker to real estate leader. Jonathan reflects on how his entrepreneurial mindset and “buy what you know” philosophy shaped his approach to transforming AmTrustRE’s real estate strategy and building a dynamic management team focused on asset performance and tenant engagement.We discuss how Jonathan is helping redefine what success looks like in today’s office market, the importance of differentiating buildings through thoughtful design and curated amenities, and how technology and AI are creating new opportunities to enhance the tenant experience. Jonathan also shares how authentic relationships, innovation, and adaptability continue to guide his leadership as the industry evolves.Join us for a thoughtful and inspiring conversation about resilience, reinvention, and the future of commercial real estate.Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

In this episode, host David Abrams is in conversation with Craig Deitelzweig, President & CEO at Marx Realty to share his journey from lawyer to CEO and how his passion for repositioning assets has shaped his approach to integrating hospitality into commercial real estate. Craig reflects on the importance of tenacity, thinking differently, and keeping promises, and why creating inspiring and authentic workspaces is key to tenant engagement and satisfaction.We discuss how unique design elements, personalized service, and a welcoming atmosphere can drive retention and expansion, the role of technology in delivering seamless and secure digital experiences for tenants, and the importance of offering hospitality across all building classes, not just Class A. Craig also shares insights into modernizing older buildings, adding distinctive amenities, and preserving heritage while meeting evolving tenant needs.Listen in for valuable lessons and ideas to elevate your tenant experience strategy.Subscribe to TEN so you never miss an episode of the Tenant Experience Network.