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© Ken Coyne
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At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success.
154 Episodes
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In this week’s podcast, I have a fascinating conversion with Elzbieta Mrozek, an innovation specialist, and an international business advisor. As a Stanford graduate, she discusses her studies of international attitudes towards failure and the crucial role of collaboration in successful innovation. How do some countries boast a “never give up attitude’? The answer is in its history.
What if you could be the 10th boat in a live powerboat race, competing against real pilots in real-time?This isn't science fiction—it's the reality being built with XR and digital twins, and it's revolutionizing sports entertainment.In the new Tech People episode, I explore this groundbreaking tech with the leader making it happen: Rosemary Lokhorst, the co-founder and CEO of https://badass-studios.com/https://badass-studios.com/.You’ll learn:How her team builds a complete, live copy of sporting events like the E1 powerboat series, enhancing the experience for fans and broadcasters.About her incredible journey from screenwriter to tech CEO and her powerful insights on leadership and championing Women in Tech.This is a must-listen for anyone interested in the future of sports, tech, and innovation! A huge thanks to Rosemary for the amazing conversation.#TechPeople #DigitalTwin #XR #SportsTech #Innovation #Leadership
Is your company culture equipped to harness the strengths of every generation? 💡 On this week's episode "Generations at Work", we have a dynamic conversation with Jocelyn Greenky Underwood, a seasoned expert in navigating complex business challenges. We explore the key shifts in company culture, universal principles for inclusivity, and how to leverage technology to unite different age groups. Jocelyn also shares wisdom from her book for those entering the workforce and crucial advice for today's leaders. Don't miss this insightful episode! #EmployeeEngagement #GenerationalDiversity #TechLeadership #PodcastRecommendations
Want to turn data into actionable insights? 🤔 Are you tired of data just sitting there, not telling you a story?Join me as I chat with Chantel Wilson Chase, author of 'Measure Smarter 2 Know More,' about her TAP Method for unearthing data insights for greater impact! We'll explore how to unlock the power of data and drive better results. This isn't just another data framework – it's a structured approach to unearth hidden insights and drive real impact.#DataAnalytics #DataInsights #TAPMethod #DataScience #BusinessIntelligence
The insurance industry is ripe for disruption. It's often seen as slow, complex, and out of touch with the needs of modern consumers. But what if technology could change all that?Harry Croydon, the founder of MIC Global, discusses how AI and Machine Learning can be used to reach millions more people via embedded insurance products and has the potential to reshape the entire industry.Discover how this disruption could double the industry's size in the next few years!#InsureTech #AI #MachineLearning #InsuranceInnovation #DigitalTransformation #EmbeddedInsurance
This episode of Tech People dives into the world of AI-powered conversational assistants in the contact centre industry.
Ken Coyne chats with Thomas Rocharz, Director of Contact Centers at Cape Air. Join the conversation to learn how Cape Air leverages cutting-edge AI to streamline customer interactions, resolve inquiries efficiently, and ultimately, enhance the overall passenger experience. From faster response times to personalised recommendations, discover how AI is revolutionising customer service at Cape Air.
Industry 4.0 is breaking new ground in Digitalisation by making better use of resources, empowering employees, reducing costs, and ultimately increasing profitability with the help of machine learning and AI.
In this week's podcast, my guest Karim Marucchi who is the CEO of Crowd Favorite, discusses Industry 4.0, the advanced digitalization of manufacturing companies, and the integration of technologies in all aspects of production.
He shares a fascinating case study of how Industry 4.0 can be used to improve efficiency and CX in the construction industry by developing a cataloging system for a construction equipment manufacturer that allows clients to get pricing for projects online, while still maintaining a human connection with clients. This is an engaging look at how new technology is impacting every industry, enjoy the show!
In today's rapidly evolving tech landscape, safeguarding AI systems from security threats is more critical than ever.
Join me on Tech People Podcast as I dive into the complexities of AI security with Steve Orrin, Chief Technology Officer and Senior Principal Engineer at Intel Federal. Steve shares his expertise on the evolving threat landscape, real-world solutions to AI vulnerabilities, and the challenges of securing AI in a world where technology is constantly changing.
Tune in to learn how to outsmart security threats in the AI era and gain valuable insights for protecting your organization's digital assets!
In this episode of Tech People, we explore how Gen Z is using technology to achieve financial independence.
Our guest, Wesley Belden, Co-Founder and CEO of Raise Financial, discusses the unique financial challenges facing Gen Z, the innovative solutions they’re adopting, and the crucial role of financial education in empowering young investors.
Tune in for insights on the future of Gen Z investing!
Looking to transform your customer service game?
In this episode of Tech People, we dive deep into the world of customer service excellence with Bryant Richardson, President and Chief CX Officer at Real Blue Sky.
Discover how to elevate your customer experience, build a customer-centric culture, and empower your team to deliver exceptional results! Bryant shares practical strategies and insights to help you unlock the full potential of your customer service department.
Don't miss this essential episode for any business aiming to thrive!
The global marketplace demands exceptional CX, but navigating cultural nuances can be tricky.
In this episode of Tech People, we welcome Dennis Wakabayashi, a highly esteemed expert in the field of cross-cultural Customer Experience. He is widely recognised as the Global Voice of CX, a testament to his extensive knowledge and influential presence in the industry. Throughout his career, Dennis has made significant contributions to the understanding and enhancement of CX across different cultures and regions. His insights and expertise have helped numerous organisations deliver exceptional customer service on a global scale.
Join us as we explore strategies for exceeding expectations and building bridges with customers across the globe!
AI continues to dominate headlines in 2024, but what does it mean for our data?
This week, I'm delighted to be joined by Sorcha Lorimer, a leading expert in data governance. Sorcha is the founder of Trace Data & Privacy, a company helping organisations navigate the complexities of data privacy in the age of AI. She's here to guide us through a Practical Guide to AI & Data Governance.
Ready to take control of your data in the AI age?
Building a customer-centric culture is key to sustainable growth in today's tech landscape.
Join me on Tech People, as I welcome Rodney Galeano, EVP of Operations at Experior Global and a leader with extensive experience in this field. Rodney shares his insights on overcoming challenges and implementing a winning customer-centric strategy.
Listen and gain access to valuable knowledge on elevating your customer experience!
What if your customers could become your biggest fans?
This week I’m joined by Graham Clark, an expert with over 40 years of experience. We’ll share the steps to take your customer experience from "good enough" to outstanding and future-proof.
Learn how to leverage technology, cultivate a customer-obsessed culture and keep your customers coming back for more!
Ready to level up your investment experience?
This episode of Tech People dives into the world of investor CX with Nathan Zahm, Head of CX Alpha at Vanguard. I chatted with Nathan about Vanguard's commitment to empowering individuals on their financial journeys. Tune into learn about the driving force behind Vanguard's CX focus, how to overcome challenges and seize opportunities in investor experience and to get a glimpse into the future of investor experience at Vanguard!
Optimise your investment journey and gain valuable insights from a CX leader at the forefront of the financial industry!
Ever wonder why some brands leave you feeling happy and eager to return, while others leave you frustrated and wanting to jump ship?
The answer lies in emotions! In this episode we welcome Doug Roerden, Head of Experience Design at FM Global, to explore the powerful link between emotional wellbeing and customer experience. We discuss how businesses can tap into the power of positive emotions and the role of employee wellbeing.
Can prioritising emotional wellbeing be a sustainable competitive advantage?
Feeling burned out? You're not alone.
In this episode of Tech People, we speak about the critical topic of mental health in the workplace with Dr Grant H Brenner, a psychiatrist, psychotherapist, and mental health expert. Dr. Brenner unpacks the causes of burnout, explores solutions for individuals, and offers guidance for companies looking to create a more supportive work environment.
This episode is a must-listen for anyone in tech feeling the strain or for managers looking to boost employee wellbeing.
Struggling to build a diverse and inclusive team in the tech industry?
Ken Coyne, host of Tech People, speaks about the ongoing challenge with Kesi Johnson, a passionate advocate for gender equality. Johnson, founder of Parity, a powerful network for women and non-binary leaders, investigates both progress made and persistent challenges in tech.
Tune in for actionable strategies and inspiring stories that will help you create a more equitable workplace.
Struggling with low customer loyalty and a stagnant NPS?
This episode of Tech People is your key to unlocking explosive growth! Join us as we chat with CX expert Zanna Van Der Aa. She'll reveal the FASTEST ways to skyrocket your NPS, expose common pitfalls businesses make (and how to avoid them!), and share practical strategies to turn passive customers into fans. Learn how to leverage data, empower your employees, and use NPS to drive continuous improvement.
Ready to transform your customer experience and see your NPS soar? Press play and get ready to take notes!
What's the future of the Business Process Outsourcing industry?
This episode of Tech People will shift your perspective on BPO! Let's welcome Henry Svendblad, the CTO of Company Nurse powered by Lintelo. Learn about his journey from traditional to subscription-based outsourcing. Explore the challenges, inspirations, and digital solutions driving this revolutionary change.
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