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Welcome to the SAP Concur Conversations podcast, where we deconstruct and deliver all the strategy, innovation, and best practices from the world of business travel, expense, and invoice processing. Each episode, you’ll hear exclusive interviews with industry experts, visionaries, and leaders as they share what it takes to build forward-thinking spend programs. Our goal? To get you thinking differently about how your organization spends money. So, if you're ready to challenge your thinking and discover creative solutions to common business challenges from the best and brightest minds, then you're in the right place. Enjoy the conversation!
Hosted on Acast. See acast.com/privacy for more information.
92 Episodes
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What does it take to build sustainable growth in a time of constant disruption? In this special CFO Insights edition of the SAP Concur Conversations podcast, leaders across finance, IT, and HR explore how cross-functional collaboration fuels long-term success, and why the future of growth depends on it.Hear from:Julie Schwendimann, VP of Global Shared Services Operations at Stanley Black & DeckerRahul Patel, CIO at KBC Bank USAPriyanka Sudarshan, VP & HR Head for North Central Europe at Capgemini EngineeringVictor Brito Domingos, CFO at SAP ConcurTogether, they discuss the evolving role of the CFO, how AI is reshaping the workforce, the language barriers that often stall collaboration, and why data—and trust—are the new currencies of cross-functional success.From overcoming silos to balancing risk with innovation, this conversation offers practical insights for any finance, HR, or IT leader navigating uncertainty and driving business transformation. Hosted on Acast. See acast.com/privacy for more information.
“This is not your parent’s credit card anymore. Virtual cards are really a way to right-size spend.” Virtual cards are transforming travel and expense, eliminating out-of-pocket costs, tightening fraud controls, and simplifying reconciliation. In this episode, Rebecca Meeker, Senior Vice President of B2B Platforms, Corporate Solutions at Mastercard, and Dan Ouderkirk, Senior Director of Product Management at SAP Concur, join host Jeanne Dion to explore why virtual cards are having their moment, what’s driving adoption, and how they’re shaping an expenseless, AI-powered future of T&E. Hosted on Acast. See acast.com/privacy for more information.
65% of organizations say travel risks are at an all-time high. Yet 35% still believe nothing has changed, putting their people and programs at risk.In this episode of the SAP Concur Conversations podcast, International SOS experts Dr. Myles Druckman and Tyler Hosford uncover the new realities of travel in a fragmented world. From universities scrambling to evacuate study abroad programs to executives second-guessing “routine” business trips, they reveal how quickly risk has escalated, and how unprepared many organizations remain.You’ll learn:Why misinformation disrupted 27% of organizations during travel crises last yearHow AI is reshaping risk management—for better and worseWhy the traditional duty of care model no longer protects today’s travelersThe conversation’s most powerful takeaway? The concept of “return on intervention”—how preventing a single lost workday can justify an entire travel risk program. Plus, hear insights on the overlooked mental health toll of travel and why accommodation is about far more than a hotel room. This episode will reshape how you think about safety, responsibility, and what it truly takes to protect people on the move. Hosted on Acast. See acast.com/privacy for more information.
What happens when a self-proclaimed Concur skeptic is suddenly put in charge of implementing it? For MediaKind's Amber Lee, it meant going from fiercely defending her beloved expense spreadsheet to becoming one of the biggest champions of Concur.Now Corporate Travel and Expense Manager at MediaKind, Amber has spent over 15 years refining the art of driving user adoption, turning resistance into enthusiasm, simplifying complex processes, and creating a global community of admins who solve problems together.In this episode of SAP Concur Conversations, Amber shares the mindset shifts, change management tactics, and unexpected wins that transformed her approach. From winning over the most reluctant users (yes, even the “bagel guy”) to showing why community is a game-changer, her story is proof that Concur can be a catalyst for smarter, easier, and more compliant spend management.If you’ve ever struggled with adoption, faced pushback from employees, or wondered how to get more value from your T&E program, this conversation will show you what’s possible. Hosted on Acast. See acast.com/privacy for more information.
How do you build a finance team that can flex, adapt, and thrive in a hybrid world? ? In this special CFO Insights edition of the SAP Concur Conversations podcast, three finance leaders unpack what it really means to create an agile workforce — not just in structure, but in mindset.Barbara Salazar, CFO at E2 Consulting, Carl-Christian von Weyhe, CFO for Middle and Eastern Europe at SAP, and Massimiliano Zambon, Head of Finance at Giovanni Rana UK, discuss how they’re redefining collaboration, reimagining the office, and investing in the tools and culture needed to keep finance teams strong, connected, and future-ready. Whether you’re navigating hybrid work or thinking about how to keep top talent aligned with business goals, this episode is full of lessons on leading with intention. Hosted on Acast. See acast.com/privacy for more information.
What happens when artificial intelligence moves from theory to reality in the finance function? In this special CFO Insights edition of the SAP Concur Conversations podcast, three finance leaders explore how AI is transforming forecasting, operations, and decision-making, and what that really means for the office of the CFO.Barbara Salazar, CFO at E2 Consulting, Carl-Christian von Weyhe, CFO for Middle and Eastern Europe at SAP, and Massimiliano Zambon, Head of Finance at Giovanni Rana UK, share how they’re embracing AI to improve accuracy and efficiency, while carefully navigating concerns around data security, compliance, and ethical use.If you’re weighing the risks and rewards of AI in your organization, this candid conversation offers grounded, real-world perspective from leaders already in the thick of it. Hosted on Acast. See acast.com/privacy for more information.
When global tariffs shift overnight, how do finance leaders keep their footing? In this special CFO Insights edition of the SAP Concur Conversations podcast, three seasoned finance leaders share how they’re navigating the ripple effects of trade disruption, and what it takes to build financial strategies that bend without breaking.From real-time scenario modeling to rethinking supplier relationships, you’ll hear how Barbara Salazar, CFO at E2 Consulting, Carl-Christian von Weyhe, CFO for Middle and Eastern Europe at SAP, and Massimiliano Zambon, Head of Finance at Giovanni Rana UK, are leading with agility, leveraging technology, and making tough calls in an unpredictable global economy.Whether you’re bracing for disruption or building long-term resilience, this episode delivers practical insights from the CFOs confidently steering through the storm with agility and strategic foresight. Hosted on Acast. See acast.com/privacy for more information.
“There is no book called CFOs for Dummies. It just doesn’t exist.”This candid insight from PEX CEO Toffer Grant sets the tone for a compelling conversation about the evolving role of finance leaders. In this episode of the SAP Concur Conversations podcast, host Jeanne Dion sits down with Grant to explore how CFOs can escape the “hamster wheel” of routine tasks and step into a more strategic role. With over 17 years spent democratizing corporate payments, Grant shares practical advice on how finance executives can embrace automation, lead digital transformation, and shift from compliance-focused reporting to forward-looking strategy.Key highlights include:Balancing productivity with long-term organizational resilienceMoving finance from a reporting function to a strategic driverBuilding a technology toolkit that supports growthLeading cultural change across finance and business teamsPractical steps for modernizing finance operationsWhether you’re a CFO, controller, or business leader, this episode offers clear, actionable insights for transforming finance into a catalyst for innovation. Hosted on Acast. See acast.com/privacy for more information.
What does it take to run the business side of one of the most iconic live entertainment companies in the world?At Cirque du Soleil, dazzling performances are only part of the story. Behind the scenes, a lean and globally distributed finance team keeps operations running smoothly across continents, currencies, and creative projects. In this episode of the SAP Concur Conversations podcast, Chantale Périgny, Accounts Payable Manager at Cirque du Soleil, takes us behind the curtain.She shares how Cirque reimagined its travel and expense processes to support a business that thrives on flexibility and creativity. From simplifying global compliance to empowering employees with mobile-first tools, Chantale explains how SAP Concur solutions like ExpenseIt and Intelligent Audit help her team gain control, improve visibility, and keep everyone focused on the work that matters most — bringing world-class performances to life.Whether you’re in finance, operations, or just curious about how innovation fuels creativity, this is a story of smart automation, strategic alignment, and staying nimble in a fast-moving industry. Hosted on Acast. See acast.com/privacy for more information.
Expense compliance in life sciences is anything but simple. In fact, it’s a high-stakes challenge. Regulations are constantly shifting, reporting requirements are strict, and one small mistake can lead to major consequences. But what if there was a way to make compliance effortless? That’s where MedPro Systems comes in.Greg Ungemach, CEO of MedPro Systems, joins this episode of the SAP Concur Conversations podcast to share how MedPro helps life sciences companies navigate the complex world of Healthcare Practitioner (HCP) spend compliance. Together, he and host Jeanne Dion, Global Vice President of Customer Advisory at SAP Concur, discuss how automation, real-time integrations, and strategic partnerships are transforming compliance from a burden into a competitive advantage.Tune in to hear how MedPro’s solutions help more than 500 life sciences organizations stay ahead of regulations, eliminate manual processes, and focus on what really matters—exceptional patient care. Hosted on Acast. See acast.com/privacy for more information.
What if an expense bot could fix your rejected receipts for you? Or a Slack message could remind you of travel policies before your trip? At Uber, automation is making expense management effortless, saving thousands of hours while keeping compliance in check.In this episode of the SAP Concur Conversations podcast, Justin Reyhl from Uber joins SAP Concur experts Jeanne Dion and Chris Juneau to discuss how automation is reshaping expense management, scaling operations, and creating a seamless employee experience. Justin shares the strategies and technologies driving Uber’s success, detailing how his team leverages SAP Concur connectivity, Uber for Business functionality, and home-grown automation to drive efficiency and compliance—without adding headcount. Hosted on Acast. See acast.com/privacy for more information.
What if the key to happier employees, stronger compliance, and smarter spending lies in breaking down silos? In this episode of the SAP Concur Conversations podcast, we uncover how the often-overlooked connection between human resources and travel and expense (T&E) management can transform the way organizations operate.Join Jeanne Dion, Vice President of the Value Experience team at SAP Concur, as she sits down with Philippe Dutkiewicz and Philipp Brunner from HR Campus. Together, they discuss the surprising ways HR’s expertise in employee satisfaction, corporate policy, and duty of care can revolutionize T&E systems. Learn how forward-thinking organizations are simplifying processes, empowering employees, and embracing AI to make expense reporting seamless and stress-free.From creating "light processes" that save time and money to designing systems that reflect trust and flexibility, this episode is packed with ideas to reimagine your approach to T&E. Whether you're exploring digital transformation or looking to build a workplace culture that thrives, this conversation will inspire you to think differently and take action. Hosted on Acast. See acast.com/privacy for more information.
Organizations across industries are grappling with increasingly complex legal requirements, and when it comes to travel and expense management, getting it wrong isn’t an option. For one company in Italy, meeting legal mandates to report and archive travel expenditures was a time-consuming, manual nightmare—until they partnered with business travel consulting firm, neylux, to automate the process.What started as a custom solution to a specific compliance challenge soon became a powerful example of how automation and APIs can transform expense management for any organization. By reducing manual tasks, streamlining compliance, and connecting platforms seamlessly, neylux not only solved their client’s problem but created a repeatable solution to help others thrive.In this episode of SAP Concur Conversations, Sigi Krause, co-founder of neylux, joins Jeanne Dion, VP of the Value Experience Team at SAP Concur, to discuss the technology behind the solution and the broader benefits of automating expense processes. From ensuring compliance to saving time and money, Krause and Dion share insights that every organization can use to simplify processes, reduce risk, and focus on what matters most. Hosted on Acast. See acast.com/privacy for more information.
Managing a T&E program for thousands of employees is a balancing act between efficiency, adoption, and delivering value. With thousands of faculty, staff, and students traveling for business, staying on top of bookings, expenses, and policy compliance can feel like trying to steer a $4.2 billion ship through turbulent waters. Michigan State University (MSU) faced this very challenge, starting with just 54% adoption of their travel and expense (T&E) program. But with the right strategy, tools, and collaboration, they charted a path to success.In this episode of SAP Concur Conversations, Ed Phillips, University Travel Manager at MSU, and Jeanne Dion, Vice President of the Value Experience team at SAP Concur, share how MSU boosted T&E adoption to 80%. They reveal the role technology played in the transformation, how data shaped their decisions, and why listening to travelers’ needs was key to creating a more user-friendly program. Packed with insider strategies, surprising insights, and real-world solutions, this episode is a masterclass in turning organizational challenges into opportunities—proving that with the right approach, even the most complex travel programs can become a well-oiled machine. Hosted on Acast. See acast.com/privacy for more information.
What does it take to revolutionize travel and expense management at a university serving thousands of faculty and staff? For Bridgewater State University, it meant embracing bold changes: issuing ProCards to all employees, embedding compliance into their systems, and prioritizing equity and ease of use. This innovative approach not only simplified processes but also ensured that every employee, regardless of financial means, could travel without hardship.In this episode of the SAP Concur Conversations podcast, Jeanne Dion speaks with Tara Thompson, Assistant Director of Travel and Expense, to explore how Bridgewater State’s revamped approach to travel and expense management redefined compliance, equity, and the employee experience. By tying every booking to duty-of-care data and automating expense reporting with e-receipts, the university created a system that works for both the institution and its people. From reclaiming expenses during crises to boosting employee satisfaction, this transformation offers valuable lessons for organizations of all sizes. Hosted on Acast. See acast.com/privacy for more information.
Your travel and expense (T&E) system is more than just a tool—it’s a strategic lever that can drive efficiency, improve compliance, and create a seamless experience for employees across your organization. Whether you're starting fresh, refining your processes, or reimagining the way your system operates, the opportunity to innovate and improve is right at your fingertips. But where do you begin, and how do you ensure your efforts deliver lasting value?In this episode of the SAP Concur Conversations podcast, Jeanne Dion, Vice President of the Value Experience team at SAP Concur, sits down with Carolyn Crawford Moras, founder of Carolyn Crawford Consulting, to discuss actionable strategies for elevating your T&E system. From fostering cross-department collaboration to leveraging automation and analytics, they’ll share insights that will help your organization run more efficiently, ensure compliance, and enhance the user experience for everyone—from travelers to backend teams.Join the conversation and discover how to turn your T&E system into a powerhouse for productivity and innovation. Hosted on Acast. See acast.com/privacy for more information.
What does it take to streamline expense management in a university setting where every research project has its own unique demands? In this episode of the SAP Concur Conversations podcast, Amanda Langton, a Financial System Support Specialist for Carleton University, shares how her team tackled the complexities of higher ed finances head-on. From quirky exceptions (think tampons in cricket aquariums) to leveraging automation and cross-department collaboration, Amanda shares her secrets for transforming Carleton University's financial systems. Joined by Jeanne Dion from SAP Concur, they explore how smart strategies and a strong support network can empower finance teams to adapt, innovate, and stay ahead of every expense. Hosted on Acast. See acast.com/privacy for more information.
In today’s business landscape, efficiency isn’t just a goal; it’s a mandate. For Burlington Stores, optimizing travel and expense (T&E) reporting was a must to keep up with growth and strategic goals. But where do you start transforming a basic reporting system into a best-in-class analytics powerhouse? In this episode of SAP Concur Conversations, Christine Makai, Senior Credit Card Analyst at Burlington, joins Jeanne Dion, Vice President of the Value Experience team at SAP Concur, to share the inside story of Burlington’s T&E transformation.Christine details how her team leveraged Consultative Intelligence to go beyond standard reports, developing customized insights that impact everything from accruals to compliance checks. The result? A massive reduction in outstanding accruals and a data-informed T&E program that aligns seamlessly with Burlington’s operational priorities. From unlocking hidden insights to fostering innovation, Christine’s journey reveals how data-driven strategies can fuel continuous improvement and guide smarter decisions at every step. Hosted on Acast. See acast.com/privacy for more information.
Every time your employees get behind the wheel for work—whether in their own car or a company vehicle—your business is exposed to risk. With vehicle insurance rates surging 22% year-over-year and 1 in 7 drivers now opting to forego insurance entirely, the stakes for companies have never been higher. Many employees who do have insurance are turning to low-cost policies that leave them dangerously underinsured, and in the event of an accident, their employer could be left footing the bill—an average of $75,000 for non-fatal incidents.Are your drivers among those at risk? And more importantly, would you even know if they were?In this episode of SAP Concur Conversations, join host Jeanne Dion and Jonathan Steele, Director of Product Management at Motus, as they explore the hidden dangers of driver risk. They’ll discuss real-life stories where businesses learned the hard way about the cost of overlooking compliance, driver safety, and insurance verification. Jonathan will also share actionable strategies that can help you get ahead of these risks, from building a seamless mileage reimbursement program to deploying proactive monitoring tools that protect both your employees and your bottom line. Hosted on Acast. See acast.com/privacy for more information.
In today’s business travel landscape, companies are caught in a tug-of-war between cutting costs and meeting the needs of their employees. The sixth annual SAP Concur Global Business Travel Survey highlights the critical challenges facing business travelers and travel managers as they navigate this complex terrain.In this episode of the SAP Concur Conversations podcast, Nathan Richter, Senior Partner at Wakefield Research, and Jeanne Dion, Vice President of the Value Experience team at SAP Concur, unpack the survey’s key findings. They explore the growing tension between employers and their traveling employees, as businesses increasingly tighten budgets while employees push for more flexibility. The discussion also touches on the role of artificial intelligence in shaping the future of business travel, offering actionable advice for companies striving to better support both their travelers and travel managers.Join us for an eye-opening conversation that tackles the real challenges facing today’s business travelers and the managers who support them. Hosted on Acast. See acast.com/privacy for more information.
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