Salon Conversation with Lisa Conway

Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa continues her FREE weekly mentoring for 2026 with Chapter 3 from her book Your Salon Retail — and this chapter is all about what doesn’t work.If retail in your salon feels heavy, inconsistent, or like something you’re constantly reminding people to do, this episode will give you clarity.Lisa breaks down:Why short-term incentives, bonuses, and quick fixes don’t stickHow “doing nothing” quietly costs salons thousandsWhy learning what not to do helps you focus on what does workThe power of small, repeatable habits over big motivational pushesHow confidence is built one product, one conversation at a timeThis chapter is a reality check — not a lecture. Retail doesn’t fail because your team is lazy. It fails because the mindset and systems haven’t been locked in yet.👉 Important for Salon, Spa & Clinic OwnersLisa strongly encourages you to have your team members subscribe to this podcast.Salons that listen together, discuss the episodes in team meetings, and apply one small shift at a time consistently see:More confident conversationsBetter client trustStronger retail resultsRetail success is built in inches — not giant leaps.January Jump StartIf you’re ready to stop guessing and build a clear plan for 2026, Lisa invites you to January Jump Start.In this live session, you’ll work on:ATTRACTING A-grade clients and team membersDELIVERING a full and remarkable serviceCONVERTING your team into a machine that supports youJoin January Jump Start here: 👉 https://thesalonmentors.com/events-2026

Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa talks honestly about something many salon, spa, and clinic owners don’t even realise they’re doing, basing their happiness on everyone else being okay.Lisa calls it “third person happy.”I’ll be happy when the team is settled.I’ll be happy when the kids are good.I’ll be happy when the salon feels calm.The problem? That moment rarely lasts.In this deeply relatable conversation, Lisa explores:Why busy women often put their happiness lastHow team dynamics can quietly drain your energyWhy boundaries protect your joy (not just your business)The danger of “I’ll be happy when…” thinkingSimple daily rituals that regulate your nervous system and refill your cupThis episode is a reminder that leadership doesn’t mean absorbing everyone else’s emotions - and that your happiness is not a reward you earn after everything else is done.If you’re a salon owner who feels tired, stretched, or emotionally hijacked by the needs of others, this conversation will land exactly where it needs to.If this episode resonated and you’re ready to reset how you lead, work, and live in 2026, Lisa invites you to January Jump Start.A live 3-hour planning session where you’ll:ATTRACT A-grade clients and teamDELIVER a full and remarkable serviceCONVERT your team into a machine that supports youReduce your floor hours and protect your energyJoin January Jump Start here: 👉 https://thesalonmentors.com/events-2026

Join January Jump Start here: https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa continues her FREE weekly mentoring for 2026 by reading Chapter 2 from her book Your Salon Retail — and this one is all about Show & Tell. Retail doesn’t fail because people are bad at sales. It fails because they don’t have a system.In this episode, Lisa breaks down one of the simplest (and most powerful) habits you can build into every service:Open the lid. Open your mouth.This chapter unpacks:Why good intentions aren’t enough without systemsHow “show and tell” removes awkwardness from retail conversationsWhy sharing knowledge is part of service — not an add-onHow letting go of the outcome actually increases resultsThe mindset shift that turns retail into trust, not pressureLisa also shares real examples from the salon floor that show how confidence, clarity, and curiosity change everything — for the client, the team member, and the business.👉 Important for Salon, Spa & Clinic OwnersLisa strongly recommends that your team members subscribe to this podcast.Salons that use these weekly episodes as a team learning tool — listening together and discussing them in meetings — consistently see:Higher retail confidenceBetter client conversationsStronger retail resultsRetail grows when understanding grows.January Jump StartIf you’re ready to turn these ideas into a clear plan for 2026, Lisa invites you to January Jump Start.In this live session, you’ll work on:ATTRACTING A-grade clients and team membersDELIVERING a full and remarkable service consistentlyCONVERTING your team into a machine that supports you🔗 Join January Jump Start here: https://thesalonmentors.com/events-2026

Join January Jump Start here: https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa kicks off Chapter 1 from her third book, Your Salon Retail, with a message every salon, spa, and clinic owner needs to hear:Retail is not a dirty word.Retail isn’t “selling.”It’s problem-solving.It’s loyalty, and it’s one of the fastest ways to build confidence, connection, and profit — when it’s done properly.In this episode, Lisa shares:Why separating “service” and “retail” is costing salons thousandsHow confidence (not scripts) drives retail successThe real reason team members avoid retail conversationsWhy loyalty and retail always rise togetherHow retail creates choice, freedom, and stability for ownersLisa also shares personal stories from the salon floor — the mistakes, the lessons, and the exact mindset shift that turned retail into a genuine strength.Important for Salon, Spa & Clinic OwnersLisa strongly recommends that your team members subscribe to this podcast.Many salon owners have used these weekly episodes like a team book club — listening together, discussing the ideas in meetings, and watching retail sales grow naturally as confidence improves.If your team understands why retail matters, the numbers take care of themselves.January Jump StartIf you’re ready to build a salon that doesn’t rely on you doing all the heavy lifting, Lisa invites you to January Jump Start.In this live planning session, you’ll learn how to:ATTRACT A-grade clients and team membersDELIVER a full and remarkable service consistentlyCONVERT your team into a machine that supports you🔗 Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026

Join January Jump Start here: https://thesalonmentors.com/events-2026In this episode of Salon Conversation, Lisa shares the final chapter from her third book, Your Salon Retail - and it’s a powerful reminder of what’s possible when your salon no longer relies on you being on the floor.This story isn’t really about yachts, holidays, or topless sunbaking (although there is that). It’s about freedom.Freedom that comes from:Building a team that can run the business without youCreating systems that generate income even when you’re not thereLeading in a way that gives both you and your team more choiceLisa reflects on the moment she realised her business could operate successfully while she stepped away — and why thinking differently about team, leadership, and retail changes everything.Important note for Salon, Spa & Clinic Owners: Lisa strongly encourages you to have your team members subscribe to this podcast.Why?Because when your team understands why retail matters — not just what to sell — confidence rises, conversations improve, and retail sales follow naturally. Many salon owners have used Lisa’s book and podcast as a weekly team discussion tool, with outstanding results.This episode is ideal to:Share with your teamDiscuss in team meetingsUse as part of your retail education and cultureIf this episode resonated and you’re ready to create more freedom, structure, and confidence in 2026, Lisa invites you to January Jump Start. This live planning event will help you:Attract A-grade clients and team membersDeliver a full and remarkable service consistentlyConvert your team into a machine that doesn’t rely on youJoin January Jump Start here: 👉 https://thesalonmentors.com/events-2026

Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026Do you really need the $175 bra… or is it time for a proper do-over?In this episode of Salon Conversation, Lisa invites salon, spa, and clinic owners to pause, take stock, and ask the hard (but freeing) questions about their business, their team, and themselves.This isn’t about blame. It’s about honesty.Lisa talks candidly about overspending, overworking, people-pleasing, avoiding tough conversations, and why so many owners end up exhausted, resentful, and stuck running a business that no longer lights them up.In this conversation, Lisa explores:Why doing a proper “stocktake” can change everythingThe hidden cost of avoiding courageous conversations with your teamHow poor communication quietly erodes performance, culture, and confidenceWhat it really means to lead — without being harsh, passive, or burnt outWhy outstanding businesses are built by outstanding leaders (not luck or location)Lisa also shares practical, real-world examples from salons she’s worked with — from team dynamics and client quality, to money leaks, boundaries, and the mindset shifts required to create a business you actually want to keep.If you’ve ever thought:“I used to love this business…”“I’m carrying too much of this on my own…”“Something needs to change, but I don’t know where to start…”This episode is for you.Lisa is hosting January Jump Start — a live planning event designed to help you reset your salon for 2026 with clarity, structure, and intention.Together, you’ll focus on:Attracting A-grade clients and team membersDelivering a full and remarkable serviceConverting your team into a machine that runs without you🔗 Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026

To join my January Jump Start go to https://thesalonmentors.com/events-2026In this final episode of the year on Salon Conversation, Lisa reflects on what it really means to close one year well  - without rushing to escape it, fix it, or label it a failure.This isn’t a “set your goals and hustle harder” conversation. It’s an honest look at growth, grief, joy, boundaries, identity, leadership, and what happens when you stop chasing more and start choosing what actually matters.In this episode, Lisa shares:Why reflecting on the year just lived is more powerful than racing into the next oneHow joy, growth, and clarity often show up quietly — and why we miss themWhat salon ownership teaches us about boundaries, people, money, and self-worthWhy leadership evolves when you stop doing everything yourselfThe lessons learned from letting go, leaning in, and listening more than fixingLisa also reflects on what she’s witnessed inside salons this year  - owners getting off the floor, teams stepping up, finances stabilising, confidence returning, and the relief that comes when the business no longer runs the owner.If you’re a salon, spa, or clinic owner who feels ready for a calmer, clearer, more intentional year ahead - this episode will land exactly where it needs to.If this episode resonated, Lisa invites you to January Jump Start - a live event designed to help you reset your salon, refocus your leadership, and start the year with clarity, structure, and momentum.This is for owners who don’t want another year of:Carrying the business aloneOverworking on the floorManaging instead of leadingJoin January Jump Start here:  https://thesalonmentors.com/events-2026

Leadership isn’t in your DNA — it’s in your decisions. Chapter 20 of Your Salon Team is your reminder that you can learn to lead your tribe, even if you’re a people-pleaser with a big heart and a busy mind.In this conversation, Lisa breaks down:The four DISC personality stylesWhy most salon owners score high in Influence or SupportHow that impacts your leadership in the salonThe tiny behavioural shifts that change everythingYou don’t need to be perfect. You just need to understand yourself — and take action.👉 Want to chat about joining The Salon Mentors in 2026? Book a call through this link. Enjoy the episode!

Want to have a call with Lisa about your plan for 2026, JUST CLICK HERE TO BOOK A TIME.December can bring out the very best and the very worst in a salon. More clients, more pressure, more emotion, more expectations. In this episode, Lisa breaks down the power of setting clear expectations and why the smallest daily check-ins prevent the biggest blow-ups.You’ll hear why soft skills matter more than ever in the silly season, how micro-conversations can save a team member’s sanity, and why systems keep your business - and your wellbeing - from falling apart when things get busy.If you want a calmer, stronger, more connected team this December, this one’s for you.Want to talk to Lisa about joining The Salon Mentors in 2026?  Book a call using the link above. Enjoy the show.

To watch the video with all the resources, use the link below.https://thesalonmentors.com/november-replay-g6357qr0I've got something important for you today, something every salon owner with a team needs to hear. This week inside Salon Mentors I took the salon owners behind the scenes - into the real conversations, the real fears, and the real breakthroughs happening with beauty professionals right now.Some of you will love what I’m about to share… Some of you won’t. But all of you need it.Because if you want your team to step up in 2026, it starts with how you communicate, how you lead, and how willing you are to change yourself first.So in today’s episode, I’m unpacking the exact mindset shifts I teach inside Team Machine.Why your team behaves the way they do. What they’re scared of. What they wish you understood. And how a few small adjustments in your conversations can completely transform your salon culture.And if you’re listening right now thinking, “Lisa, I know I need help… I just don’t know where to start,” then book a free call with me.You must have four or more on your team - or be growing to four - and you need to be ready for real change. If that’s you, I’d love to talk.Do the two quizzes before you come into the room - your Who Runs In Your Pack Quiz and the Salon Love Languages Quiz - and we’ll decide together if we’re the right fit.

Here is the link for my November Masterclass - a not to be missed event!Most salon owners dream of finding “their person” - the one who can run the show, hold the fort, and finally give them a break. But choosing a salon manager or future partner is one of the trickiest, riskiest, and most emotional decisions you’ll ever make.In Chapter 19 of Your Salon Team, Lisa  unpacks the truth about leadership potential inside your business. Not everyone who wants the badge can actually carry it - and not everyone who could carry it actually wants it.Lisa shares the pitfalls, the heartbreaks, the hilarious moments, and the real-world lessons she’s learned from mentoring salon owners - and from watching team members chase titles they don’t understand, or leave to open businesses they’re nowhere near ready for.If you’ve ever wondered whether someone on your team could lead, manage, or even become your partner one day… this episode is essential.

> Please checkout my SECRET BLACK FRIDAY MASTERCLASS JUST CLICK HERE <If your team still thinks one facial, one treatment, one colour, or one service is enough - this episode will change your whole business.In this short, powerful conversation, Lisa Conway uncovers the biggest barrier to repeat bookings: your team’s fear of sounding salesy. With her signature humour and honesty, Lisa explains why every client needs another one - not because you’re pushing products or packages, but because consistency is the only path to results.This episode is pure gold for salon, spa, and clinic owners who want their team to recommend with confidence and stop waiting for clients to magically rebook themselves.Until next time...Lisa x

First Visit & Fun Facts - How to Nail the New Client ExperienceThere’s nothing quite like a new client. It’s a fresh start. A blank canvas. A chance to show someone what’s truly possible - and how good they can feel when they’re in the right hands.But most salons waste the moment. They tiptoe. They assume. They don’t ask the questions that matter.In this episode, Lisa shares how to shape the first visit into a moment that changes everything. From three essential questions to the kind of listening that makes people feel seen, heard, and genuinely cared for - this is how you build loyalty from day one.If your team ever says “She’s only new” - this episode will change your salon forever.See you in the next episode.

Clients Bring Clients - How to Attract More of the Ones You LoveIf you’ve ever wondered where your best clients come from - this episode is for you.Today, Lisa breaks down the secret to growing your salon without spending a fortune on ads or relying on “word of mouth.” It’s all about creating an intentional clients-bring-clients strategy that works quietly in the background, turning your favourite people into your best recruiters.Lisa shares the story of “Paddy the Dentist” - the simple system that transformed his clinic by doubling his A-grade clients and letting go of the energy-drainers. You’ll learn how to identify your A, B, C, and D clients, ask for referrals in a way that feels natural, and build a salon full of the people you actually want to serve.If you want clients who bring more clients (and fewer headaches), this episode is gold.I am finishing my 2026 Salon Sucess Playbook. If you would like an advance copy please email lizzie@zingcoach.com.au and she will send it to you for FREE when it's ready.

Let’s get one thing straight - your salon clients are not “theirs.” They don’t belong to Suzie, Sarah, or whoever’s holding the tail comb today. They belong to your business.In this episode, Lisa breaks down why letting your team believe clients are theirs is like handing them the keys to your bank account. She shares how this quiet problem eats away at your business like white ants and how a few smart, honest conversations can save your client base (and your sanity).If you’ve ever lost a team member and watched clients walk out behind them, this is a must-listen.I am finishing my 2026 Salon Sucess Playbook - The 5 One's Every Salon Pro Should Know. If you would like an advance copy please email lizzie@zingcoach.com.au and she will send it to you for FREE when it's ready.

When someone leaves your salon, spa, or clinic, it can feel personal - but it doesn’t have to derail your business.In this chapter of Your Salon Team, Lisa shares the truth about why people really leave and how to respond like a confident salon owner, not a heartbroken teenager.In this episode you’ll learn:✅ Why it’s not always about you (even when it feels like it is)✅ How overpaying can turn great team members into lazy cats✅ How to lead with honesty and stop lying to yourself✅ Why a weekly meeting can save your culture (and your sanity)Losing people is part of the game. How you handle it is what sets you apart.I am finishing my 2026 Salon Sucess Playbook - The 5 One's Every Salon Pro Should Know. If you would like an advance copy please email lizzie@zingcoach.com.au and she will send it to you for FREE when it's ready.

This isn’t just another pep talk. The 5 Ones are the five simple, powerful actions that separate the salons that struggle from the salons that soar.In this episode, Lisa introduces the foundational framework behind her signature program - Salon Team Machine. She breaks down how these five pillars turn quiet team members into confident, client-attracting, result-producing professionals.It’s not magic - it’s focus, and it works.I am finishing my 2026 Salon Sucess Playbook - The 5 One's every salon Team member should know. If you would like an advance copy please email lizzie@zingcoach.com.au and she will send it to you for FREE when it's ready.

Let’s talk truth: your salon’s culture will make or break your business. In this episode, Lisa gets real about what culture actually means — and it’s not beanbags and team lunches.From tackling tough conversations (yes, even garlic breath) to holding boundaries, Lisa shares the real-world culture principles that every salon, spa, and clinic needs. Learn how to stop repeating yourself, empower your team to take initiative, and finally build a salon that runs without you on the end of the phone every five minutes.Next week we kickoff the Salon Team Machine - imagine having your team supercharged for the Christmas rush... https://salonteammachine.com/

Ever feel like your team’s success is hit and miss? It’s not luck — it’s focus. In this episode, Lisa shares her tried-and-true “5 Ones” - the five things every salon, spa, and clinic team member needs to know to move the needle.Lisa breaks down how to attract the right clients, convert them with confidence, and deliver remarkable results that keep them coming back. These five foundations have helped thousands of stylists and therapists build real momentum in their columns - without the salon owner having to spoon-feed them.If you want your team to step up, this is where it starts. Lisa is delivering the 5 One's directly to Salon Team members over the next 6 weeks so they are supercharged for the Christmas rush. If you would like your team trained by the best just go to https://salonteammachine.com/

Like it or not, as a salon owner you’re going to find yourself doing a little “parenting.” Not in the tuck-them-into-bed sense, but in the guidance-and-boundaries sense. In this episode, in this episode Lisa shares the lessons she learned from her first boss, Sam, who quietly shaped her future with financial advice and firm boundaries.You’ll hear how to balance guiding your team with letting them stumble, why over-helping steals their self-esteem, and how setting clear limits saves you from exhaustion. Parenting your team is inevitable - doing it wisely is a choice.If you would like me to help 'parent' your team checkout my new progrtam salon Team Machine that starts in October here is the link. https://salonteammachine.com/