Where We Buy: Retail Real Estate with James Cook

Stephanie Cegielski is Vice President, Research and Public Relations at ICSC, where she leads consumer research initiatives. Cegielski explains why Generation X—born between 1965 and 1980—represents a significant but overlooked opportunity for retailers and shopping center owners. Despite comprising only 19% of the U.S. population, Gen X accounts for a third of total consumer spending. She discusses Gen X shopping behaviors, including their preference for in-store experiences over online shopping, their resistance to social media influencer marketing, and their focus on high-dollar purchases like luxury goods. Joining the discussion are Ana Leon, Director of Retail Research at Nuveen; Mike Jordan, Director of Research at Big V Property Group; Gregg Katz, Director, Business Industry Solutions - Real Estate at Esri; and Meghann Martindale, Principal, Director Market Intelligence, Retail at Avison Young. The panel explores how Gen X's unique position as the "sandwich generation"—caring for aging parents while supporting their own children—drives their spending patterns, and why this generation's hybrid approach to technology makes them the ideal omnichannel consumer.   James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Matthew Smith is the leader of retail investment in Canada for JLL, with 29 years of experience in Canadian capital markets. Smith discusses the current state of Canada's retail investment market, explaining why grocery-anchored centers remain the top investment choice for both domestic and international buyers. He covers the dominance of private capital in the market, the concentration of institutional investment in Canada's six primary markets, and the recent surge of activity in Alberta. Smith also addresses the impact of US tariffs on Canadian consumers and cross-border shopping patterns, the expansion plans of major Canadian grocery chains, and the challenges facing enclosed malls following Hudson's Bay's closure of all locations. He explores why shopping malls remain more central to Canadian retail than in the US, the slowdown in new retail construction, and the ripple effects of Canada's residential housing crisis on retail real estate investment.   James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Alan MacKenzie is CEO of JLL Canada, overseeing all business lines including capital markets, work dynamics, leasing, and property management across the country. MacKenzie shares his journey from founding a retail real estate company in 2000 to leading JLL's Canadian operations, including his work bringing Lowe's to Canada and representing Walmart. He discusses the current state of Canadian retail real estate, explaining why vacancy rates at top-tier malls are below 2% despite economic headwinds. MacKenzie also covers the impact of Hudson's Bay department store closures, the bifurcation in consumer spending behavior, and why Canada has been slower than the U.S. in returning to office. He explains the unique characteristics of the Canadian market, including stringent zoning policies, limited new construction, and strong immigration-driven demand that's creating a landlord's market in premium retail locations.   James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Kimberly Grant, CEO of Nando's PERi-PERi North America, and Ryan Welch, Director of Real Estate, join the show to discuss the fast-casual restaurant's expansion across the United States. Grant and Welch share the story of Nando's entry into the US market, the brand's unique approach to hospitality, and the challenges of scaling operations while maintaining authenticity. They cover site selection strategy, customer experience, and the importance of community connection. The conversation also highlights Nando's global cult following, menu adaptations, and the company's commitment to creating career pathways for team members. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Robert Brozin is co-founder of Nando's, the global restaurant chain known for its flame-grilled peri-peri chicken. He left his corporate job to build Nando's from a single Johannesburg location into an international brand. He discusses the company's unique people-centric culture, the challenges and rewards of global expansion, and the importance of maintaining strong values and purpose. Brozin also delves into his philanthropic work, including the fight against malaria through Goodbye Malaria and his efforts to revitalize Johannesburg. The conversation covers Nando's approach to menu innovation, marketing, and community impact, offering insights into building a brand that changes lives—one chicken at a time. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Don Tepman, President and Founder of TownCentre Capital and the voice behind the popular @StripMallGuy account, joins the show to revisit and unpack his most notable recent posts. In this episode, Don shares the stories, strategies, and lessons behind his standout social media moments, offering candid insights into the world of strip mall investing. From the power of site visits to the impact of social media on deal flow and the nuances of tax strategy, Don reflects on what makes certain posts resonate. He also discusses engaging with college students, the importance of mentorship, and how authenticity shapes both his online presence and investment approach. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Adam Rinella is Vice President of Real Estate & Development at Goop Kitchen, the fast-growing, gluten-free fast casual restaurant brand launched by Gwyneth Paltrow's Goop. Rinella discusses Goop Kitchen's origins as a delivery-only concept, its expansion to 13 locations in California, and plans for growth in New York and beyond. He explains the brand's approach to menu development, site selection, and the challenges and opportunities of operating a celebrity-backed restaurant. Rinella also covers Goop Kitchen's innovative prototypes, the importance of high-quality ingredients, and the role of partnerships in scaling the business. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Ben Seidl, Co-Founder & CEO of Autolane, joins James Cook to discuss how Autolane is addressing the "last 50 feet" challenge for autonomous vehicles in retail environments. Seidl explains how Autolane's platform gives retailers and shopping center owners control over the final approach and parking of driverless cars, aiming to eliminate traffic jams and improve customer experience. He shares insights on the company's collaboration with Simon Property Group, the logistics of deploying their technology at locations such as Stanford Shopping Center and Barton Creek Square, and the broader implications for delivery, curbside pickup, and the future of retail. The conversation also covers the evolving landscape of autonomous vehicle regulation, the role of major automakers and tech companies, and Seidl's vision for a new era of "autonomous commerce." James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Rene Federico is US Head of Marketing at Primark, the global fashion retailer known for its affordable, stylish offerings. Federico discusses Primark's growth in the US, including its expansion plans and the unique in-store experience that sets the brand apart. She shares insights on adapting Primark's messaging for American consumers, the importance of brick-and-mortar retail, and the company's first US brand campaign. Federico also covers strategies for building brand awareness, the role of social media and influencer marketing, and what shoppers can expect when visiting a Primark store. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Alex Avery is CEO of Primaris, the only Canadian REIT focused exclusively on enclosed shopping centers. Alex discusses Primaris REIT's growth strategy, recent acquisitions, and the unique dynamics of the Canadian mall market. He explains the company's approach to capital allocation, the importance of scale in mall ownership, and how Primaris REIT is navigating the evolving retail landscape. Avery also covers the impact of department store closures, the role of entertainment and technology in shopping centers, and what makes for a dominant mall in Canada. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  Watch video podcasts and retail research tours here: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Howard Levine and Camilo Varela are Managing Partners and Co-Founders of Second Horizon Capital, a company focused on revitalizing underinvested retail properties into vibrant community destinations. They discuss their approach to impact investment, the origins of Second Horizon Capital, and their growing portfolio of malls and lifestyle centers across the United States, including Chicago Ridge Mall and Stony Point Fashion Park. They share insights on community engagement, sustainability initiatives, and the challenges and rewards of transforming retail centers. The conversation also covers their investment philosophy, the importance of local partnerships, and the future of retail real estate. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Rob Gerbitz is President and CEO at Hendricks Commercial Properties, LLC, a company known for transforming historic sites into vibrant destinations. Gerbitz shares the story behind Hendricks Commercial Properties' growth, the company's approach to adaptive reuse, and the vision that drives projects like the Ironworks Campus in Beloit, Wisconsin, the Bottleworks District in Indianapolis, and the BoDo District in Boise. He discusses the legacy of founders Diane and Ken Hendricks, the importance of community collaboration, and the challenges and rewards of redeveloping iconic properties.  James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Chuck Stilley, Eva Mui, and Mark McDonald are the team behind The Cinema Bridge, a consulting group with decades of experience in the movie theater industry, including leadership roles at AMC Theatres. They discuss the evolving landscape of cinema in the wake of the pandemic, the challenges and opportunities facing theater operators, and the impact of changing consumer habits. The conversation covers box office recovery, the rise of premium formats and alternative content, and how theaters are adapting within shopping centers.  James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

James chats with Prateek Misra, head of Luxury and Food & Beverage for India at JLL. They discuss the complexities and opportunities for international retailers entering the Indian market, which is home to over 1.4 billion people with a significant portion under 35 years old. Prateek highlights the importance of local partnerships and understanding diverse consumer preferences across India's regions. They explore successful strategies, such as market research, establishing Global Capability Centers (GCCs), and adapting product offerings. Examples include McDonald's localized vegetarian burgers and Uniqlo's culturally adapted clothing. Prateek also emphasizes the growing spaces for e-commerce, QSR, fast fashion, and experiential retail, offering insights into the best practices and potential pitfalls for foreign brands looking to succeed in India. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Ryan Rao is Chief Development Officer at VIO Med Spa, an expanding chain in the medical aesthetics industry. Rao discusses the company's nationwide growth, the factors driving consumer demand for med spa services, and VIO's unique approach to site selection and real estate. He explains how VIO Med Spa differentiates itself through its retail-focused locations, spa-like environment, and comprehensive service offerings, including injectables, skin rejuvenation, and wellness treatments. Rao also covers the importance of franchisee selection, the impact of private equity investment from Freeman Spogli, and the company's strategies for building brand consistency and operational excellence across its growing network.  James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Join the fun at Retail Uncorked Orlando, where James talks with panelists and attendees, sharing insights on retail real estate and industry trends. Plus, market tour adventures, signature drinks and favorite rock anthems. Holly Cohen, Holly Cohen Retail Advisory Services discusses her extensive career in retail real estate, her advisory work on the redevelopment of Sarasota Square Mall, and the evolving needs of brands and landlords in today's market. Alyssa Bloemsma, JOE & THE JUICE shares the story of JOE & THE JUICE's rapid expansion in Florida, the brand's identity-driven approach, and how social media and celebrity partnerships fuel their growth. Whitney Livingston, ICSC talks about leading ICSC as COO through modernization, the importance of innovation and adaptability in retail, and new initiatives to broaden the organization's reach and relevance. Evie Gross, Brixmor Property Group & Ashley Casey, Phillips Edison & Company are the brains behind Retail Uncorked. They reflect on the origins and unique format of the event, emphasizing its casual, community-building atmosphere and the value of authentic industry connections. Plus special appearances from David Spawn with Brixmor and Keisha Virtue with JLL.   James Cook is the Director of Retail Research in the Americas for JLL.  Watch the video of this episode on YouTube.  Subscribe:  Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Jeffrey Rosenberg is Chairman & CEO of Big V Property Group, a family-owned company with an 80-year history. Rosenberg discusses the company's evolution from its origins as a single grocery store in New York state, to an owner and operator of open-air shopping centers, including The RIM in San Antonio and The Avenue Murfreesboro in Tennessee. He explains Big V's approach to market research, the importance of core values, and the challenges of acquiring premium assets in today's market. The conversation highlights Big V's resilience through market cycles and its focus on long-term growth. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.    

James interviews Dan Roberts, co-founder of Veckta, a company that assists large commercial property owners in developing onsite energy systems. Roberts explains how Veckta identifies optimal sites for energy generation and storage, such as solar and battery systems. He details the economic benefits and processes for deploying these systems and highlights the platform's role in streamlining data collection and procurement. They also discuss various energy technologies, the impact of rising energy costs, and the importance of grid improvements. The conversation emphasizes the growing need for onsite energy solutions to cut costs and reduce carbon emissions. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

James interviews David Fuller-Watts of Kinexio about the challenges of managing retail properties and how technology, particularly AI, can streamline processes such as data collection and tenant communication. David shares his journey from founding a marketing agency to creating an enterprise property management solution. The conversation also touches on the future impact of AI on property management, the importance of enthusiasm in software adoption, and the role of Proptech in transforming the real estate industry. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

James dives into the economic, historical, and retail landscape of Montgomery, Alabama, with Jerime Reid and Frank Robinson. Jerime, the Chief of Staff to the Mayor, and Frank, the Director of Economic Development, discuss Montgomery's pivotal role in the Civil Rights Movement and its current status as a dynamic and diverse economy. The conversation covers the impact of Maxwell Air Force Base, the significance of tourism driven by historical sites, and the city's efforts to attract both local and national retail investments. They also highlight ongoing and upcoming development projects. The episode underscores Montgomery's strategic initiatives to create a business-friendly environment while preserving its rich history and culture. James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.