Extrology: Mastering People, Performance & Purpose

147 Episodes

Reverse

What Broken Customer Experience Reveals About Your Company with Co-Founder and CEO of Crescendo & Founder and Executive Chairman at Alorica, Andy Lee #143

2026-09-0958:01

Andy Lee’s leadership journey traces a through-line from being a curious 21-year-old on a factory floor, to leading 100,000 people at Alorica. Fuelled by the persistent pursuit of ‘better’, he’s now building Crescendo at the frontier of AI and customer experience. Andy shares what broken customer experiences really reveal about the companies behind them, how founders must evolve as their organisations scale, and why AI is less a threat to jobs and more an invitation to rethink how we se...

Living Your Values & Building a Business That Outlasts You with Fable Co-Founder & Executive Chair, Alwar Pillai #142

2026-01-2156:14

Most digital products reflect the people who build them, not the people who use them. That insight led Alwar Pillai to build Fable, a company with 70% of its workforce living with a disability - they’re a business that wholly promises to practice what they preach. They’ve brought people with disabilities into the heart of product development for some of the most recognised brands in the world; Microsoft, Walmart, Meta and Figma to name but a few. So how did Alwar build something that’s ...

‘To Go Far, You Must Let Go’: How to Give Space to Thrive with Semble’s Co-Founder, Christoph Lippuner #141

2026-01-0743:31

Starting a business is a deeply irrational act - yet Christoph Lippuner was driven to create purpose for not just his own life, but for the whole healthcare sector. Semble was born from a very personal experience in Christophe's family and from the realisation that healthcare professionals often have systems working against them, rather than for them. This week’s episode of Extrology is focused around building from crisis, making trust the real product in healthcare, and how a founder l...

The Hidden Cost of Hypergrowth: Lessons from Salesforce, Oracle and Siebel with Steve Garnett #140

2025-10-2201:03:13

Some stories are told for inspiration, some for entertainment, but a very few become instruction manuals for the next generation. Today’s Extrology episode documents one such manual, written by a leader forged through experiences at Oracle, Salesforce and Siebel Systems - Steve Garnett. He grew up in a council house in Liverpool, mentored by one maths teacher who changed everything. Behind Steve’s work scaling some of the most iconic tech machines in history, lies a lesson in syst...

The Cultural Catalyst Behind iplicit’s Stellar Growth with CEO, Lyndon Stickley #139

2025-07-2301:11:42

Lyndon Stickley has built and exited 6 companies, scaled through chaos, and sold for 9 figures - there’s no substitute for the graft and experience he brings to iplicit. He’s CEO of a SaaS platform which is one of the UK’s fastest growing, not because of what it does, but because of how it operates. What can’t be replicated is iplicit’s culture, the DNA running deep in a team growing unfathomably quickly… that’s at the heart of today’s utterly unmissable episode of Extrology. Lee and Lyndon d...

#box-pro-ellipsis-178975591206899{-webkit-line-clamp:2;}Extrology: Mastering People, Performance & Purpose

Extrology: Mastering People, Performance & Purpose