Modern Veterinary Practice
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In the Modern Veterinary Practice Podcast we examine ways of increasing efficiency, improving your teams work environment, elevate your clients experience and drive profit into the business. For 20 minutes we will interview real-life practice owners, practice managers and thought leaders within the industry, examining the different areas of a modern veterinary practice, helping you to tackle the necessary steps in transforming your practice into a modern veterinary practice.
43 Episodes
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How is technology reshaping the way vets connect with clients and their pets? In this episode, Jack Peploe speaks with Jamie Crittall and Charlie Barton, co-founders of Boop Pet Record, about how digital innovation is redefining trust, communication, and pet care delivery. Together they explore what Gen Z’s arrival as the dominant pet-owning generation means for the profession, the importance of responsible data use, and how to ensure technology empowers rather than replaces the vet-client relationship. A must-listen for veterinary professionals looking to navigate the next wave of digital transformation in practice - balancing innovation, compliance, and compassionate care.
In this episode of Modern Veterinary Practice, Jack Peploe is joined by Dr. Paul Manktelow , Chief Vet at Blue Cross, and Dr. Alison Thomas, Head of Veterinary Standards at Blue Cross, to explore what veterinary care looks like when it is designed around purpose, pragmatism, and accessibility rather than profit. Together, they discuss the belief that “more” isn’t always better, and how evidence-based guidelines can give vets the confidence to deliver pragmatic care without compromising welfare. Paul shares insights into the financial realities of the charity sector, from managing rising costs to understanding true service delivery, while Alison reflects on the ethical challenges of balancing owner expectations with patient needs. The conversation also tackles difficult topics such as euthanasia, pricing transparency, and the future of health plans, offering practical lessons for the wider profession. A thought-provoking episode on how values-led care can shape a more sustainable future.
What does “success” in veterinary medicine really look like - and how do we redefine it for a new generation of professionals? In this episode of Modern Veterinary Practice, Jack Peploe is joined by veterinarian-turned-performance coach Adrian Nelson-Pratt for a powerful conversation about identity, burnout, and the role of coaching in shaping more fulfilling careers.Adrian shares why so many vets feel stuck despite seemingly “having it all on paper,” and explores how to break free from the fixed veterinary identity that can hold us back. He also introduces the liberating idea of the 100-year career - reminding us that we have the opportunity to pursue multiple pathways across a lifetime. Most importantly, the discussion highlights how coaching can provide clarity, resilience, and renewed joy in both veterinary work and life beyond the clinic.
What if technology could actually give back time in the exam room instead of taking it away? In this episode of Modern Veterinary Practice, Jack sits down with Dr. Lauren Jones—veterinarian, practice owner, and Director of Veterinary Medicine at Shepherd Software—to explore how tech, culture, and leadership can reduce burnout and help veterinary professionals rediscover joy in their work. From AI transcription to smarter client education, Lauren shares practical ways to make technology work in the background so vets can focus on what matters most: patients, clients, and connection.
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe talks with Liz Barton, Head of Communications at Vet CT, co-founder of WellVet, and founder of Vet Mums. They explore how to create a sustainable future in veterinary medicine, covering systemic wellbeing changes, dismantling “hero culture,” supporting parents in practice, and embracing AI responsibly. Liz shares her journey from clinical vet to communications leader, highlighting practical solutions for workforce retention, mental health, and work-life integration. Whether you’re a vet, nurse, or support team member, this episode offers valuable insights on shaping a profession that’s healthier, more inclusive, and future-ready.
In this episode of Modern Veterinary Practice, host Jack Peploe welcomes Eric Goldman, President of Vetology, for a candid and insightful conversation on the role of artificial intelligence in veterinary care. They explore how AI can support - rather than replace - clinical expertise, especially in radiology and diagnostic workflows.Eric shares why Vetology treats AI as a screening tool, not a diagnostic engine, and explains how thoughtful integration can improve efficiency, reduce unnecessary diagnostic costs, and empower vets to ask better questions. He also addresses common misconceptions, ethical concerns, and the importance of aligning technology with each clinician’s skill level.Whether you're excited about AI or feeling cautious, this episode offers a grounded look at how to adopt technology responsibly - always keeping the patient and the practitioner at the centre.
In this episode of Modern Veterinary Practice, Jack Peploe sits down with Nico Frisiani, co-founder of Lupa, to explore the real-world applications and limitations of AI in the veterinary sector. Together, they debunk common myths, discuss where AI truly adds value—from note-taking to medical record summaries—and examine why high-quality data is the backbone of any successful AI tool. Drawing on his extensive AI experience outside of vet med, Nico shares candid lessons and practical insights for clinics aiming to embrace tech meaningfully. A must-listen for future-forward veterinary professionals.
Psychotherapist and former veterinary nurse Aoife Smith joins Jack Peploe to unpack the mental health crisis in veterinary medicine. From the impact of toxic workplace norms to the myth that you need to be “bad enough” to seek therapy, Aoife shares both systemic insights and practical tools for daily wellbeing. Whether you’re a leader or on the front line, this episode offers real-world steps to help reshape a healthier, more supportive veterinary culture.
What do pilots, elite athletes, and veterinary professionals have in common? In this fascinating episode, Jack Peploe sits down with Dan Tipney, co-founder of VetLed and former airline pilot and GB rower, to explore how human factors - originating in aviation and healthcare - can transform veterinary practice. From improving patient safety and team communication to tackling burnout and shifting workplace culture, they dive deep into how veterinary teams can build systems that support performance and wellbeing. Whether you're a vet, nurse, manager, or student, this episode is packed with insights on designing a more resilient and sustainable future in veterinary medicine.
Want to know how Domino’s and Amazon can inspire your vet practice? Louise Cooke breaks down game-changing marketing strategies that put clients first, help you build a local brand that truly connects, and transform how your team shows up every day. If you’re ready to stand out and deliver a next-level client experience, this episode is a must-listen!
In this episode of Modern Veterinary Practice, Jack Peploe speaks with Guilherme Coelho, co-founder and CEO of Maven Pet, to explore how wearable technology and real-time health monitoring are transforming pet care. They discuss how Maven enables earlier diagnosis, empowers pet owners, streamlines vet workflows, and ultimately enhances - not replaces - the role of clinicians. With personal stories, practical applications, and a forward-thinking outlook on veterinary tech, this episode sheds light on what’s possible when data meets compassion.
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by veterinary surgeon, psychologist, and founder of Human Savvy, Olivia Oginska. Together, they explore the powerful role emotional intelligence plays in veterinary teams - from navigating stress and improving communication, to building psychologically safe, culturally aware workplaces. Liv shares real-world insights on conflict resolution, emotionally intelligent leadership, and how understanding human behaviour can transform veterinary environments for the better. A must-listen for anyone looking to create healthier, more connected teams in practice.
In this eye-opening episode, host Jack Peploe sits down with Jonathan Moyal, the visionary founder of Snoots Vets, to explore a critical issue facing the veterinary profession: financial euthanasia. A term many have never heard but whose consequences are all too real.Jonathan shares how his background in affordable pet insurance shaped his mission to reimagine access to care. At the heart of Snoots’ approach is a bold shift—moving away from the traditional all-service clinic model towards a primary care-focused, membership-based system. Their all-inclusive membership covers everything from blood work and X-rays to vaccines and telehealth, designed to remove cost as a barrier and encourage earlier, more frequent vet visits.Together, Jack and Jonathan dive into the inefficiencies of the current system, the importance of making primary care profitable, and how human healthcare structures inspired Snoots' rethink of veterinary delivery. Expect a compelling conversation on ethics, innovation, and what it truly means to put pets and their people first.
In this episode, Jack Peploe sits down with industry expert Bruce Truman for a dynamic discussion on how veterinary practices can embrace change and stay ahead in an evolving landscape. They explore the challenges of managing a practice efficiently, from navigating messy data to adopting new ways of working. Bruce shares why having a ‘champion of change’ within the team is key, why failure isn’t the enemy, and how small, steady improvements can lead to big results. They also touch on the importance of making things easier for vets—because if a new system creates more work, it’s doomed from the start! Plus, Nico Frisiani drops in with a game-changing scheduling hack to save time and reduce stress. Packed with insights, practical advice, and a bit of tough love, this episode is a must-listen for anyone looking to future-proof their veterinary practice.
In this episode, Jack Peploe sits down with Dr. Phil Richmond, a key figure in promoting psychological wellbeing in the veterinary field. They dive deep into the challenges of burnout, the crucial role of leadership, and actionable strategies to create healthier work environments for veterinary professionals. Whether you’re leading a practice or part of the team, this conversation offers valuable insights to foster a positive, sustainable career in veterinary care. Tune in for practical tips and fresh perspectives on improving wellbeing in the industry.
AI isn’t replacing vets—it’s here to support them. In this episode, Massimiliano Melis joins Jack Peploe to explore how AI is shaping the future of veterinary care. From speech-to-text tools to diagnostics, they break down the real-world benefits, challenges, and misconceptions surrounding AI in practice.How can AI lighten your workload without taking over?
How can veterinary teams stay ahead in a rapidly changing industry? This week we are joined by Alyssa Mages, CVO of Empowering Veterinary Teams. This episode dives into the importance of clear values, evolving learning methods, and mastering communication for better leadership. Plus, expert insights on how embracing change can future-proof your practice. Don't miss this engaging discussion with Dan Tipney about his recommended Best Business resources, plus get a sneak peak into our next episode with Massimiliano Melis from AITEM!
Jack Peploe and Ryan Leech break down the evolution of Practice Management Software (PIMS) in veterinary care, from server-based systems to cloud platforms. They discuss the pros and cons of this shift and how cloud-based solutions offer more flexibility for veterinary practices. Ryan shares his expertise on maintaining simplicity while adding new features and the role of APIs in creating seamless integrations. The episode also covers how new business models are emerging in the veterinary industry, focusing on better service for pet owners through integrated tools
In this episode, Joe Chickerillo, a tech leader with a background in the dental industry, shares his insights on how automation and client communication tools can streamline veterinary practice management. He talks about the shift toward integrated systems, the future of AI in veterinary care, and how innovations in one industry often pave the way for breakthroughs in another. Joe also offers valuable advice for start-ups in the vet tech space, highlighting the importance of staying open to new ideas and seeking mentorship.
Join Dr. Mike Mossop and Yannick Bloem in this insightful episode as they explore the transformative role of technology in veterinary practices.
Together, they dive into the future of veterinary practices, highlighting how seamless tech adoption can improve efficiency, diagnostic processes, and overall work-life balance. They also address the challenges of integrating new technologies and the importance of proper education for safe and effective use. With a shared vision for AI’s potential to support medical decisions and automate administrative tasks, this episode is packed with valuable takeaways for veterinary professionals looking to harness the power of technology.
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