Modern Veterinary Practice
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In the Modern Veterinary Practice Podcast we examine ways of increasing efficiency, improving your teams work environment, elevate your clients experience and drive profit into the business. For 20 minutes we will interview real-life practice owners, practice managers and thought leaders within the industry, examining the different areas of a modern veterinary practice, helping you to tackle the necessary steps in transforming your practice into a modern veterinary practice.
53 Episodes
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This episode of the Modern Veterinary Practice Podcast explores the realities of burnout, performance pressure, and workplace wellbeing in the veterinary profession. Clinical psychologist Jason Spendelow shares why burnout is not just an individual issue but a systemic one, and introduces a practical framework for building psychologically healthy practices. The conversation covers the fine balance between pressure and performance, the critical role of leadership behaviour, and simple but powerful changes - like enforcing breaks- that can significantly improve team wellbeing and retention.
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Debbie Robinson, founder of Vetnetics, to explore what real leadership looks like in today’s veterinary profession.Together they unpack why culture is not a “soft” concept but a core business strategy, how gossip and exclusion silently erode team performance, and why sustainable practices protect people before processes. Debbie shares practical insights from coaching over 80 practices - including why autonomy, meaningful recognition, and continuous improvement systems are critical to fulfilment at work.If you’re feeling stuck in survival mode, this conversation will challenge you to lead with greater intention, energy, and empathy - and to redesign systems before burnout redesigns your team.
What if the real key to sustainability in veterinary practice isn’t working harder - but working smarter?In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by veterinary surgeon and VetSource UK lead, David McDonald. From clinical practice to corporate leadership and tech innovation, David shares hard-earned lessons on operational efficiency, leadership maturity, and why change management may be the most underrated skill in veterinary business.They explore the hidden inefficiencies in everyday practice life, why we measure the wrong data, how better systems can improve wellbeing (not just profit), and why so many teams struggle with change. If you're a practice owner, leader, or ambitious vet looking to future-proof your business without burning out your team - this episode is essential listening.
Insurance is often seen as a necessary evil in veterinary practice – complex, slow, and admin-heavy. But what if it didn’t have to be that way?In this episode of Modern Veterinary Practice, host Jack Peploe is joined by Garry Nelson, Managing Director of Wisentic Pets UK. Drawing on decades of experience across insurance, technology and claims automation, Garry explains why pet insurance is uniquely complicated, how AI can remove friction from practice workflows, and what the UK can learn from Sweden’s real-time, fully connected insurance model.From automated clinical notes and instant claims to a vision of the veterinary clinic in 2030, this conversation explores how technology – when done properly – can feel a little bit like magic.
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Ian Stroud and Francesca Verney, co-founders of Pet People Vets, to explore what “human-first” veterinary care looks like in reality. From intentionally designing culture and recruiting for values, to preventing burnout, fostering innovation, and leading with vulnerability, this conversation dives deep into how prioritising people leads to better outcomes for teams, clients, and patients - and why the future of the profession depends on it.
Veterinary technology is everywhere - so why do so many teams feel more stretched than supported? Recorded live at London Vet Show, host Jack Peploe is joined by Ben Sweeney (founder of Vidivet) to unpack tech saturation, burnout, and the gap between what tools promise and what practices actually experience. They explore hyper-personalisation, rebuilding trust after bad rollouts, and how tech can enhance human connection by protecting consult time and improving consistency for clients and teams.
In this episode of The Modern Veterinary Practice Podcast, Jack Peploe welcomes marketing strategist Matt Madden of Heedly to explore how veterinary clinics can shift from chasing volume to attracting the right clients. Matt shares insights from global brands like L’Oréal and Virgin, breaking down why clear messaging, transparent communication, and a strong marketing foundation are essential for practice growth and team wellbeing. From the psychology behind client behaviour to the future of AI in veterinary communication, this conversation gives practical, actionable advice for clinics wanting to grow with intention - not overwhelm.
In this moving episode, Jack Peploe speaks with Alice Hendy, MBE, founder of Ripple Suicide Prevention, about transforming tragedy into global impact. Alice shares the story behind R;pple, a digital tool that interrupts harmful online searches and redirects people toward immediate, compassionate support. Together they explore the role of tech in mental health, the responsibility of digital platforms, and what leaders across veterinary teams can do to build safer, more open cultures. A powerful conversation about empathy, innovation and protecting those who feel most alone.
Veterinary surgeon-turned-executive coach Dr. Libby Kemkaran-Thompson joins host Jack Peploe to unpack the neuroscience behind behaviour, stress and fulfilment at work. We explore why 95% of what we do is driven by the subconscious, how to interrupt fight-or-flight in the consult room and beyond, and why great leadership manages energy as well as output. Libby introduces her “Big Cat Brain” model (Cheetah, Tiger, Lion, Leopard) to help teams communicate, align and thrive. We also tackle common mindset traps - including perfectionism and people-pleasing - and practical habits for building resilient, happy veterinary teams. If you lead a practice or want to enjoy your career more, this is your playbook.
Automation isn’t glamorous - but done right, it frees vet teams to do their best work. In this episode, Jack Peploe talks with Carly Clark, Product Leader at Covetrus, about what really future-proofs a veterinary practice: scalable cloud infrastructure, thoughtful integrations, and people-first workflows. Carly shares where automation delivers immediate wins (reminders, stock control, payment integration) and where AI is already practical - like scribe tools and summarising long patient histories. We also dig into adoption hurdles, in-app education loops, and how “less clicks, more care” should guide product decisions. If you’re weighing cloud vs on-prem, wondering which integrations matter, or trying to separate AI signal from noise, this conversation gives you an actionable roadmap for the next 12–24 months.
How is technology reshaping the way vets connect with clients and their pets? In this episode, Jack Peploe speaks with Jamie Crittall and Charlie Barton, co-founders of Boop Pet Record, about how digital innovation is redefining trust, communication, and pet care delivery. Together they explore what Gen Z’s arrival as the dominant pet-owning generation means for the profession, the importance of responsible data use, and how to ensure technology empowers rather than replaces the vet-client relationship. A must-listen for veterinary professionals looking to navigate the next wave of digital transformation in practice - balancing innovation, compliance, and compassionate care.
In this episode of Modern Veterinary Practice, Jack Peploe is joined by Dr. Paul Manktelow , Chief Vet at Blue Cross, and Dr. Alison Thomas, Head of Veterinary Standards at Blue Cross, to explore what veterinary care looks like when it is designed around purpose, pragmatism, and accessibility rather than profit. Together, they discuss the belief that “more” isn’t always better, and how evidence-based guidelines can give vets the confidence to deliver pragmatic care without compromising welfare. Paul shares insights into the financial realities of the charity sector, from managing rising costs to understanding true service delivery, while Alison reflects on the ethical challenges of balancing owner expectations with patient needs. The conversation also tackles difficult topics such as euthanasia, pricing transparency, and the future of health plans, offering practical lessons for the wider profession. A thought-provoking episode on how values-led care can shape a more sustainable future.
What does “success” in veterinary medicine really look like - and how do we redefine it for a new generation of professionals? In this episode of Modern Veterinary Practice, Jack Peploe is joined by veterinarian-turned-performance coach Adrian Nelson-Pratt for a powerful conversation about identity, burnout, and the role of coaching in shaping more fulfilling careers.Adrian shares why so many vets feel stuck despite seemingly “having it all on paper,” and explores how to break free from the fixed veterinary identity that can hold us back. He also introduces the liberating idea of the 100-year career - reminding us that we have the opportunity to pursue multiple pathways across a lifetime. Most importantly, the discussion highlights how coaching can provide clarity, resilience, and renewed joy in both veterinary work and life beyond the clinic.
What if technology could actually give back time in the exam room instead of taking it away? In this episode of Modern Veterinary Practice, Jack sits down with Dr. Lauren Jones—veterinarian, practice owner, and Director of Veterinary Medicine at Shepherd Software—to explore how tech, culture, and leadership can reduce burnout and help veterinary professionals rediscover joy in their work. From AI transcription to smarter client education, Lauren shares practical ways to make technology work in the background so vets can focus on what matters most: patients, clients, and connection.
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe talks with Liz Barton, Head of Communications at Vet CT, co-founder of WellVet, and founder of Vet Mums. They explore how to create a sustainable future in veterinary medicine, covering systemic wellbeing changes, dismantling “hero culture,” supporting parents in practice, and embracing AI responsibly. Liz shares her journey from clinical vet to communications leader, highlighting practical solutions for workforce retention, mental health, and work-life integration. Whether you’re a vet, nurse, or support team member, this episode offers valuable insights on shaping a profession that’s healthier, more inclusive, and future-ready.
In this episode of Modern Veterinary Practice, host Jack Peploe welcomes Eric Goldman, President of Vetology, for a candid and insightful conversation on the role of artificial intelligence in veterinary care. They explore how AI can support - rather than replace - clinical expertise, especially in radiology and diagnostic workflows.Eric shares why Vetology treats AI as a screening tool, not a diagnostic engine, and explains how thoughtful integration can improve efficiency, reduce unnecessary diagnostic costs, and empower vets to ask better questions. He also addresses common misconceptions, ethical concerns, and the importance of aligning technology with each clinician’s skill level.Whether you're excited about AI or feeling cautious, this episode offers a grounded look at how to adopt technology responsibly - always keeping the patient and the practitioner at the centre.
In this episode of Modern Veterinary Practice, Jack Peploe sits down with Nico Frisiani, co-founder of Lupa, to explore the real-world applications and limitations of AI in the veterinary sector. Together, they debunk common myths, discuss where AI truly adds value—from note-taking to medical record summaries—and examine why high-quality data is the backbone of any successful AI tool. Drawing on his extensive AI experience outside of vet med, Nico shares candid lessons and practical insights for clinics aiming to embrace tech meaningfully. A must-listen for future-forward veterinary professionals.
Psychotherapist and former veterinary nurse Aoife Smith joins Jack Peploe to unpack the mental health crisis in veterinary medicine. From the impact of toxic workplace norms to the myth that you need to be “bad enough” to seek therapy, Aoife shares both systemic insights and practical tools for daily wellbeing. Whether you’re a leader or on the front line, this episode offers real-world steps to help reshape a healthier, more supportive veterinary culture.
What do pilots, elite athletes, and veterinary professionals have in common? In this fascinating episode, Jack Peploe sits down with Dan Tipney, co-founder of VetLed and former airline pilot and GB rower, to explore how human factors - originating in aviation and healthcare - can transform veterinary practice. From improving patient safety and team communication to tackling burnout and shifting workplace culture, they dive deep into how veterinary teams can build systems that support performance and wellbeing. Whether you're a vet, nurse, manager, or student, this episode is packed with insights on designing a more resilient and sustainable future in veterinary medicine.
Want to know how Domino’s and Amazon can inspire your vet practice? Louise Cooke breaks down game-changing marketing strategies that put clients first, help you build a local brand that truly connects, and transform how your team shows up every day. If you’re ready to stand out and deliver a next-level client experience, this episode is a must-listen!
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