I Love Mortgage Brokering

Most communication problems are not really about what you are saying. They are about how the other person needs to hear it. In this episode, I sit down with Michael Gibben to talk about DISC and how understanding different communication styles can help you work better with clients, team members, and the people around you. We also get into my own DISC profile and why the goal is not to change who you are. It is to understand your natural style and learn how to adapt when the situation calls for it. In this episode, we cover: What DISC Can Tell You - How the framework can help you better understand your natural communication style. Why Different People Need Different Communication - What works well with one client or team member may not work with another. Understanding Your Natural Style - Why knowing how you naturally communicate gives you a better starting point. How to Adapt Without Being Fake - The goal is not to become a different person, but to adjust how you communicate. Using DISC With Clients and Teams - How better awareness can help create clearer conversations and stronger relationships. Better communication starts with understanding yourself. Once you know your natural style, you can adapt to the person in front of you instead of expecting everyone to communicate the way you do. To connect with Michael, check out the links below: LinkedIn https://www.michaelgibben.com/ — We’re bringing BrokerTalks back to Vancouver, Toronto, and Calgary this October! Toronto - Oct 14 Calgary - Oct 16 Vancouver - Oct 20 If you want to learn from brokers who are actually doing the work, check out https://brokertalks.com/. ILMB PROMO Use code ‘SCOTT’ for $50 OFF — Follow me on Instagram: www.instagram.com/scottpeckford/ I Love Mortgage Brokering: www.ilovemortgagebrokering.com Find out more about BRX Mortgage: www.whybrx.com Subscribe to my email list, Peckford's Playbook Join the Mortgage Mindset Daily Gamify your prospecting with the 10@10 App I Love Mortgage Brokering is in partnership with KDK Financial. To learn more about their automotive loan solutions for you and your clients, visit https://kdkfinancial.com.

We had Adam Coultish on the podcast a few years ago, and a lot has changed since then. Adam has been a mortgage broker for about 15 years, but the way he runs his business today looks very different after becoming a full-time single dad. In this episode, we catch up on what has changed, how he has simplified his business, and why he has become much more intentional about where he spends his time. We also talk about doing fewer things better, why more volume is not always the right goal, and how Adam turned his experience with separation into a niche that now helps other people going through it. In this episode: What Has Changed Since Adam Was Last on the Show - How his business and priorities have evolved over the past few years. How Parenthood Changed the Business - Adam shares what had to change when his time and attention became much more limited. Why More Is Not Always Better - The tradeoffs that come with chasing more volume, more businesses, and more responsibility. Doing One Thing Really Well - Why Adam came back to focusing on the work that already gives him the best return. Turning Experience Into a Niche - How talking about separation opened the door to helping clients going through the same thing. Your business does not have to look the same in every season of your life. Build around what matters most right now, and let the business evolve with you. To connect with Adam, reach out to him on: Facebook [email protected] — We’re bringing BrokerTalks back to Vancouver, Toronto, and Calgary this October! Toronto - Oct 14 Calgary - Oct 16 Vancouver - Oct 20 If you want to learn from brokers who are actually doing the work, check out https://brokertalks.com/. ILMB PROMO Use code ‘SCOTT’ for $50 OFF — Follow me on Instagram: www.instagram.com/scottpeckford/ I Love Mortgage Brokering: www.ilovemortgagebrokering.com Find out more about BRX Mortgage: www.whybrx.com Subscribe to my email list, Peckford's Playbook Join the Mortgage Mindset Daily Gamify your prospecting with the 10@10 App I Love Mortgage Brokering is in partnership with KDK Financial. To learn more about their automotive loan solutions for you and your clients, visit https://kdkfinancial.com.

Hiring help should make your business easier. But if you do it wrong, it can create more stress, more confusion, and more work. In this solo episode, I break down three mistakes I keep seeing mortgage brokers make when they hire an assistant or underwriter. These came directly from coaching conversations with brokers who are already doing good volume and trying to build more capacity without creating a mess. In This Episode, I Cover: Hiring Too Late - Why waiting until you are completely overwhelmed usually makes the hiring process harder. Confusing People Problems With Process Problems - How unclear systems can make a good hire look like the wrong hire. Not Creating Clear Ownership - Why overlapping responsibilities create unnecessary friction for both the broker and the assistant. The Daily Pipeline Review - A simple 15-minute habit that can keep files moving and prevent small issues from becoming bigger ones. How to Prioritize the Right Work - Why both you and your assistant should leave each day knowing the three most important things to get done. Hiring someone is only part of the solution. You also need clear processes, clear ownership, and a simple rhythm for keeping the work moving. — We’re bringing BrokerTalks back to Vancouver, Toronto, and Calgary this fall. If you want to learn from brokers and operators who are actually doing the work, check out https://brokertalks.com/. ILMB PROMO Use code ‘SCOTT’ for $50 OFF — Follow me on Instagram: www.instagram.com/scottpeckford/ I Love Mortgage Brokering: www.ilovemortgagebrokering.com Find out more about BRX Mortgage: www.whybrx.com Subscribe to my email list, Peckford's Playbook Join the Mortgage Mindset Daily Gamify your prospecting with the 10@10 App I Love Mortgage Brokering is in partnership with Ownwell. To see how top brokers are keeping clients engaged and generating leads from their database, visit ownwell.ca/scott.

Most people are making AI way more complicated than it needs to be. In this episode, I sit down with Felix Bravo, who leads international expansion at eXp and has built some pretty impressive tools using AI. We talk about how he uses AI to manage email, organize his calendar, create daily briefs, automate repetitive work, and build tools that would have taken a team of developers a few years ago. What I like about Felix’s approach is that it is practical. You do not need to be technical. You just need to start looking at the things you do every day and ask what AI could take off your plate. In this episode, we cover: Why Structure Beats Effort - Felix explains why working hard is not enough if you do not know what you should be working on. How He Uses AI Every Day - The simple systems Felix uses to manage his inbox, calendar, meetings, and priorities. Your First AI Agent - Why something as simple as an automated daily brief can be a great place to start. What AI Can Build Now - How Felix went from hiring developers to creating websites and tools by simply describing what he wants. Operator vs. Orchestrator - The difference between doing the work yourself and building systems and people around you. Do not start by trying to build some complicated AI system. Pick one repetitive task you do every day and use AI to make that easier first. To connect with Felix, check out the links below: Instagram Facebook LinkedIn — We’re bringing BrokerTalks back to Vancouver, Toronto, and Calgary this October! Toronto - Oct 14 Calgary - Oct 16 Vancouver - Oct 20 If you want to learn from brokers who are actually doing the work, check out https://brokertalks.com/. ILMB PROMO Use code ‘SCOTT’ for $50 OFF — Follow me on Instagram: www.instagram.com/scottpeckford/ I Love Mortgage Brokering: www.ilovemortgagebrokering.com Find out more about BRX Mortgage: www.whybrx.com Subscribe to my email list, Peckford's Playbook Join the Mortgage Mindset Daily Gamify your prospecting with the 10@10 App I Love Mortgage Brokering is in partnership with KDK Financial. To learn more about their automotive loan solutions for you and your clients, visit https://kdkfinancial.com.

This is a repost of an episode I wanted to bring back because the framework is still useful for brokers trying to break through a plateau. If your mortgage business is stuck around $10 to $15 million a year, there is probably one problem you have not solved yet. In this episode, I break down the three areas that usually create the bottleneck: leads, people, and process. I also explain why I created BrokerTalks and how getting in a room with other brokers can help you identify the problem faster and leave with practical ideas to solve it. In This Episode, I Cover: The Three Problems in Every Mortgage Business - A simple framework for figuring out what is actually holding you back. Why Brokers Hit a Plateau - What usually changes when a business gets stuck around the same level for too long. How to Find the Current Bottleneck - Why the biggest problem in your business is not always the most obvious one. Why I Created BrokerTalks - The thinking behind an event built around tactical ideas and real collaboration. How the Right Room Can Help You Solve Problems Faster - Why learning from brokers who have already solved the issue can save you a lot of time. You do not need to fix everything at once. Find the biggest problem in your business right now, solve it, and then move on to the next one. — We’re bringing BrokerTalks back to Vancouver, Toronto, and Calgary this October. Toronto - Oct 14 Calgary - Oct 16 Vancouver - Oct 20 If you want to learn from brokers who are actually doing the work, check out https://brokertalks.com/. ILMB PROMO Use code ‘SCOTT’ for $50 OFF — Follow me on Instagram: www.instagram.com/scottpeckford/ I Love Mortgage Brokering: www.ilovemortgagebrokering.com Find out more about BRX Mortgage: www.whybrx.com Subscribe to my email list, Peckford's Playbook Join the Mortgage Mindset Daily Gamify your prospecting with the 10@10 App I Love Mortgage Brokering is in partnership with Ownwell. To see how top brokers are keeping clients engaged and generating leads from their database, visit ownwell.ca/scott.