The Modern Facilities Management Podcast

Kevin Bee, the District's Operations Manager at Naperville 203, joins the show to share his journey in facilities management, and the importance of creating a culture that embraces change. Kevin started as a custodian and worked his way up, gaining experience in employee relations and eventually becoming a leader. He discusses the challenges of laying the foundation for a culture that embraces change, including the need for consistency and effective communication. Kevin also highlights the importance of explaining the why behind changes and creating a positive culture of growth and mentorship.TakeawaysContinuous learning and staying on top of new technologies and practices is crucial in facilities management.Creating a culture that embraces change requires consistency, effective communication, and explaining the why behind changes.A positive culture of growth and mentorship is essential for attracting and retaining talent in facilities management.Chapters00:00Introduction and Background03:13Starting from the Ground Floor and Climbing the Ladder08:01Embracing Change and Guiding the Culture14:05Creating a Culture of Growth and Mentorship22:55Caring for the Environment and Building a Positive CultureInterested in closing the skills gap? Check out our friends at Interplay Learning!

Annmarie Bhola, Founder of Enhanced Building Solutions, joins the show as this weeks guest.Annmarie is a former plant operator with extensive knowledge in new construction and existing buildings. She focused primarily on MEP commissioning and energy efficient operations and brings 20+ years of industry experience to clients. On this episode, Griffin and Annmarie discuss the importance of standardizing training, and leveraging video content to document tribal knowledge.TakeawaysTraining and documenting tribal knowledge is crucial in facilities management to address the gap caused by turnover and ensure consistent operations.Site-specific training videos are essential to understand the unique requirements of each building and system.Contractor-provided training can lack consistency and may not cover all necessary information, highlighting the need for dedicated training resources.Documentation should be updated regularly to reflect changes in technology and standards.Sound BitesChapters00:00Introduction and Background01:14Identifying the Gap in Facilities Training03:16The Importance of Training Videos04:14The Challenges of Sharing Training Videos05:29The Need for Site-Specific Training06:46The Importance of Consistent Video Training07:44The Challenges of Contractor-Provided Training08:37The Importance of Updated Training Materials09:37Separating Roles and Responsibilities10:36Preserving Tribal Knowledge15:29Addressing the Gap in Documentation20:43The Value of an Outsider's Perspective22:19The Importance of Asking the Right Questions24:59The Necessity of Documentation in a Changing Industry25:02The Impact of Mentors on Career Growth26:29Expressing Gratitude for Mentors27:04ConclusionInterested in closing the skills gap? Check out our friends at Interplay Learning!

This episode features Alex Cummings, CEO of FlowPath, and Doug Donovan, CEO of Interplay Learning.Interplay Learning has developed cutting edge training technology for the essential skilled trades. Users are able to train and practice hands-on learning from any device or even in VR. The FlowPath team has created an industry leading CMMS, focused on simplicity and the user experience for Technicians in the field.  Alex and Doug discuss the importance of using FM technology, like FlowPath, to collect data in real time, and how to effectively leverage data to train and cross-train employees. They also discuss best practices in standardizing training programs, and how this can lead to a better customer experience. Enjoy!Chapters00:00Introduction and Background02:27Interplay Learning's Training Platform05:18Training Students in Trades08:01The Importance of Training for Retention10:40Customer Support and Training12:37Data Collection and Training Programs15:04The Impact of Technology in Facilities Management16:29Standardizing Training Programs21:08Best Practices for Training and Learning24:47The Biggest Impact on Doug's Career26:26The Biggest Impact on Alex's Career28:03ConclusionInterested in closing the skills gap? Check out our friends at Interplay Learning!

Lisa Keys, Founder of COS Consulting, joins the show to discuss Building Condition Assessments (BCAs) and their importance in facilities management. Lisa has 20 years of experience leading operational and facilities management teams within a diverse range of building portfolios in both the non-profit and public sector. On this episode, Lisa highlights the core concepts and components of a BCA, how an organization can leverage a BCA, and where one should begin with a BCA.TakeawaysBuilding condition assessments (BCAs) provide a comprehensive overview of a building's components and their maintenance and capital support requirements.BCAs help organizations understand the costs associated with maintaining and replacing building components and develop long-term capital investment strategies.Risk tolerance and available budget play a crucial role in prioritizing projects identified in BCAs.BCAs can identify opportunities for energy efficiency and sustainable practices within facilities management.BCAs should be viewed as dynamic documents that require regular review and customization to meet the specific needs of each organization.If you're interested in learning more, make sure to reach out to Lisa directly:LinkedInCOS ConsultingEnjoy! Interested in closing the skills gap? Check out our friends at Interplay Learning!

In this episode, Rami Abdelhadi, Executive Director of Facilities Operations at Stanford University, discusses the challenges and strategies for talent acquisition and retention in the facilities management industry. He highlights the importance of apprenticeship programs and cross-training to build a strong pipeline of skilled professionals. Rami also emphasizes the role of facilities in supporting education and research, and the need for soft skills in career progression. TakeawaysApprenticeship programs and structured training can help address the talent shortage in facilities management.Building a pipeline of skilled professionals requires a long-term strategy and investment in junior staff members.Facilities play a crucial role in supporting education and research, and creating a conducive environment for teaching and learning.Clearly defining job descriptions and cross-training can help maximize the potential of existing team members.Soft skills, such as curiosity and effective communication, are essential for career progression in facilities management.Delegation and empowerment are key leadership skills that can lead to greater productivity and success.Chapters00:00Introduction and Background01:36The Challenges of Facilities Management04:15Addressing the Talent Shortage08:01The Success of Apprenticeship Programs13:40The Importance of Facilities in Education14:08Building the Pipeline and Cross-Training18:27The Impact of Mentors and Soft Skills19:09Lessons from the PandemicInterested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management Podcast, Griffin interviews Barton Drake, Market Sector Leader for HED. Drake shares his vision for integrating a community's history with its future through architecture, and focuses on creating designs that are practical, cost-effective, and unite communities. His philosophy highlights the role of architecture in promoting sustainable development and respecting both tradition and the environment. Drake's experience and approach demonstrate how thoughtful architectural design can bring people together and support community growth. TakeawaysThe municipal sector offers exciting opportunities for architects to create communities that balance historic roots with modern technology and functionality.Designing adaptable buildings that can evolve with changing needs is crucial for long-term success.Balancing goals and budget constraints is a challenge in architectural design, but careful planning and collaboration can help find the right solutions.Enjoy!Interested in closing the skills gap? Check out our friends at Interplay Learning!

SummaryOn this episode, Griffin interviews Christopher Cioffi, the Commercial Programs Manager at IBHS (Insurance Institute for Business and Home Safety), about preparing for severe weather and mitigating damage to properties. Christopher emphasizes the need for routine maintenance, particularly on roofs, windows, and walls, to ensure they are in good condition. He also provides guidance on actions to take after a storm, including documenting damage and communicating with insurance companies.TakeawaysUnderstand the vulnerabilities of your property and its exposure to severe weather.Regular maintenance, especially on roofs, windows, and walls, is crucial to prevent damage.Document your property and inventory to facilitate post-storm assessments and insurance claims.Develop a business continuity plan and communicate it to your team to ensure a coordinated response.Enjoy! Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode, Griffin sits down with Chris Kaiser, the Director of Properties for the Arthur M. Blank Family Office. With a rich background spanning over two decades, Chris brings a wealth of experience from his roles as an Estate Manager, Personal Assistant, and his extensive involvement in the construction field. His military background, coupled with hands-on experience as a service technician and handyman, has equipped him with unparalleled skills in residential and commercial construction, industrial cleaning, and the management of high net worth families' assets, including properties, vehicles, aviation, and watercraft.What You'll Learn:The Art of Customer Support: How estate management demands a more personalized approach to meet the unique needs of high net worth individuals, unlike the more standardized practices in commercial facilities management.Navigating Budgeting Challenges: Insight into the flexible and often unpredictable budgeting required in estate management versus the structured financial planning in commercial settings.Investment in Technology: Explore how investments in technology differ between estates and commercial facilities.Career Development Paths: Chris shares his journey and advice on building a successful career in managing high-end estates and commercial properties, highlighting the skills and experiences that are most valuable in this niche field.Enjoy! Interested in closing the skills gap? Check out our friends at Interplay Learning!

Jim Zirbel, Launch Leader at Couillard Solar Foundation, joins the show for his 3rd interview. On this episode, we dive into the transformative world of solar energy. Recently honored with the U.S. Department of Energy Solar X Prize, the Couillard Soalr Foundation is at the forefront of advancing solar energy use and technology.We explore the incentives and financial benefits that make solar energy an increasingly attractive option for many. From tax credits to reduced energy costs, we discuss how these incentives are driving the adoption of solar energy across various sectors.We also delve into the latest advancements in solar technology, highlighting how these innovations are reshaping the efficiency and integration of solar systems in our everyday lives.A special focus is placed on the beautification of solar energy. Learn about the Couillard Canopies and other aesthetically pleasing solar solutions that the Couillard Solar Foundation has pioneered. These innovations not only generate energy but also enhance the visual appeal of their surroundings, proving that functionality and beauty can go hand in hand.Join us in this enlightening episode as we explore how the Couillard Solar Foundation is leading the charge in making solar energy a practical, attractive, and award-winning solution for a sustainable future.Interested in closing the skills gap? Check out our friends at Interplay Learning!

This week we're revisiting one of my favorite interviews from 2023. Dave Bishop shares his fascinating journey from a law enforcement career to one in facilities management.A key focus of the conversation is the deployment of work order systems. Dave dives into best practices for successful implementation, emphasizing the importance of thorough training and the role of internal power users as mentors to their colleagues. Tune in to gain valuable insights into the world of work order management and learn from Dave's wealth of experience.Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of The Modern Facilities Management Podcast, Griffin interviews Matt Aston, the president of GPRS. Matt shares his story of growing GPRS from a one-person startup to nearly 800 employees across 50+ cities. Matt has 20+ years of experience in utility locating and concrete scanning, giving him an insider perspective on the industry, how it has developed, and how it will continue to innovate.TakeawaysGround penetrating radar (GPR) is a highly accurate technology used in facilities management to locate utilities and infrastructure.GPRS offers additional services like video pipe inspection and 3D laser scanning to provide a comprehensive solution for their clients.Proactive maintenance and regular inspections can help prevent unplanned downtime and costly repairs.The future of technology in facilities management includes the development of software programs like SiteMap, which provides quick visibility and access to accurate utility data.Chapters00:00Introduction and Background02:23The Use of Radar in Facilities Management04:17Comparison with Other Technologies07:40The Role of 811 and GPRS Services09:36Addition of Video Pipe Inspection Service13:06Proactive Maintenance and Inspection Frequency16:01The Impact of Unplanned Downtime18:54The Future of Technology in Facilities Management22:18Influential Figures in Matt Aston's Career24:44Conclusion and Contact InformationInterested in closing the skills gap? Check out our friends at Interplay Learning!

David Miller, a seasoned expert with over 15 years of experience in operations management within commercial real estate and construction, joins our show to delve into the intricacies of budgeting in Facilities Management. On this episode, we cover a range of topics, including the impact of facilities on business operations, the unique budgeting needs across different industries, and the fundamental principles of effective budget management in FM.Key Takeaways:Strategic Role of FM: Facilities management is pivotal in driving business success, creating productive environments, and ensuring alignment with organizational goals.Industry-Specific Needs: A deep understanding of how facilities management varies across industries is crucial for tailored budgeting and informed decision-making.Financial Acumen in FM: Mastery of financial concepts, cost tracking, ROI measurement, and building persuasive business cases are essential skills for FM professionals.Stakeholder Engagement: Building robust relationships with stakeholders and communicating budget requirements effectively are vital for gaining budgetary support and demonstrating FM's value.Enjoy!Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode, we're joined by Dan Clapper from Interplay Learning. We delve into how their technology is leveraging VR to revolutionize training in facilities management. Dan highlights the significance of ongoing and cross-training in enhancing workforce skills, especially in the context of the Great Resignation. This conversation sheds light on the future of facilities management and how embracing continuous learning can mitigate the impact of widespread workforce changes. Interplay Learning specializes in online and VR training for essential skilled trades, covering industries like HVAC, Plumbing, Electrical, Facilities Management, Safety, and Solar. Their innovative platform, SkillMill, offers immersive learning experiences on various devices or through virtual reality, revolutionizing training methods and significantly reducing the time it takes for employees to become job-ready. Tune in for a deep dive into the intersection of technology, training, and talent retention in facilities management.Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode, we're joined by Ben Montgomery, President of Premium Parking, to discuss the innovative world of free flow parking.  Ben introduces us to the evolving parking industry and explains how technology plays a crucial role in this new model. He highlights the benefits of free flow parking, including increased revenue, enhanced customer experience, and operational cost savings due to reduced maintenance needs. Additionally, we tackle the perceived challenges of implementing free flow systems. Ben provides valuable insights and practical solutions for facilities managers considering this modern approach to parking management. Join us for a concise yet comprehensive exploration into the future of parking.Enjoy! Interested in closing the skills gap? Check out our friends at Interplay Learning!

John Powers, Founder and CEO of Extensible Energy, is this weeks guest.  John is an industry expert with over three decades of experience working in utilities and energy management.  He's authored over 100 papers and reports on energy efficiency, demand response, resource planning, load forecasting, renewable energy, and more.  If you're interested in decrypting the code behind your utilities bill, John is the expert to listen to.On this episode, we discuss:Occupancy behaviors and the impact on energy usageSmart technologies Best practices to reduce energy consumption and even GENERATE revenueThe future of energy managementEnjoy!  Interested in closing the skills gap? Check out our friends at Interplay Learning!

Today we are joined by Lonnie Pilgrim, the Director of Buildings and Maintenance at Fort McMurray Public School District. On this episode, we delve into Lonnie's experience in crisis management, specifically covering how he handled significant flooding in 2020. Pilgrim shares the critical first steps he took to mitigate the damage, strategies he employed to manage and support his staff during the challenging period, and the key lessons he learned from the ordeal. Whether you're in facilities management, educational administration, or simply interested in crisis management, this episode provides valuable perspectives and practical advice when facing adversity.Enjoy!Interested in closing the skills gap? Check out our friends at Interplay Learning!

In this episode, we sit down with Perry Shimanoff, a seasoned expert with 35 years of experience in educational and government facilities maintenance. Perry is a Certified Master Custodial Trainer with ISSA’s Cleaning Management Institute (CMI). He is the founder and president of MC2 Management and Communication Consultants and has been involved in training both managers and frontline cleaning staff for more than 40 years. Shimanoff is a member of the Indoor Health Council (IHC), the International Custodial Advisors Network (ICAN), and the IICRC standards committee.We delve into the crucial role that technology plays in facilities management, the value of preventive maintenance, and the often underappreciated importance of custodians in the ecosystem. Don't miss Perry's data-driven insights that can drive efficiencies in your facilities management strategy.Interested in closing the skills gap? Check out our friends at Interplay Learning!

Abby Massey joins the show as this weeks guest to talk about tax incentives in Facilities Management. Abby's journey from a Building Engineer to Director of Tax Incentives at Calvetti Ferguson provides a unique perspective on the transformative power of tax incentives in the world of facilities management.Join us as Abby shares insights into two key incentives: Section 179D - Energy Efficient Commercial Buildings Deduction and Section 48 - Investment Tax Credit for Renewable Energy. Discover how these incentives can elevate sustainability efforts, slash operational costs, and boost overall efficiency for facilities managers.Abby also reveals best practices tailored for facilities professionals and underscores the importance of expert guidance in navigating the intricate landscape of tax incentives. If you have any questions, you can find Abby on LinkedIn, or reach out at amassey@calvettiferguson.com Interested in closing the skills gap? Check out our friends at Interplay Learning!

Martin Luckcuck, President and CIO of SMp3 Maintenance, joins the show as this weeks guest. Martin's extensive career in supermarket facilities management has made him an expert in several key areas, including:Embracing New TechnologiesMeasuring and Delivering Value in Maintenance DepartmentsEffective Vendor ManagementProviding Top-Notch Support to TechniciansEnjoy! Interested in closing the skills gap? Check out our friends at Interplay Learning!

In the latest episode of The Modern Facilities Management podcast, we were joined by Sean Borris, President of Gemini Pipeline Rehabilitation Solutions. With over a decade of experience in the industry, Sean brings a wealth of knowledge in pipeline rehabilitation, having managed projects in diverse sectors such as commercial, municipal, and oil & gas.On this episode, we discuss:Common issues that lead to the need for pipeline rehabilitation, such as corrosion and wear.Insights on preventative measures facilities managers can implement to reduce these issues.Best practices for managing rehabilitation projects, from initial assessment to execution.Emerging technologies that promise to make pipeline rehabilitation more efficient and cost-effective.With certifications in Project Management and an active role in several industry associations, Sean's expertise provides a valuable perspective for anyone in facilities management dealing with pipeline challenges.Interested in closing the skills gap? Check out our friends at Interplay Learning!