The HOA Pros Podcast

This week we sit down with Gabe Ponce of Precision Landscape and Michele Campbell with Riverside Public Utilities to break down AB 1572 and what it really means for California communities. Michele brings the regulatory and utility perspective, while Gabe shares what this looks like on the ground for HOAs as landscape practices begin to shift. We walk through what AB 1572 is, why it was introduced, and how it will impact associations in the coming years. The conversation focuses heavily on preparation, what boards and managers should be doing now, what expectations are coming, and how to avoid the scramble as deadlines approach. We also highlight the real opportunity available today through rebates and incentive programs, and why waiting could cost communities both time and money. Resources discussed include programs through Riverside Public Utilities as well as tools available at mwd.com, socalwatersmart.com, and calwep.org to help associations get ahead of compliance. We close the episode with a gratitude shoutout! Gabe to Greg Borzilleri, and Michele to Gabe Ponce for their continued support and collaboration in moving the industry forward. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

In this episode, we sit down with Russell Carpe (Retired!!!) to reflect on a remarkable career in the HOA industry and the next chapter ahead. We talk about his journey through retirement, what makes it fun, and how he’s staying engaged in the industry in new ways, including encouraging partnerships and involvement beyond just the social side of management. And of course, his newest and most meaningful role… being a grandparent ❤️ This episode is all about legacy, connection, and finding purpose in every stage of your career. Russell shares his gratitude for Kara Foley and Mike Perlof, highlighting the importance of relationships, mentorship, and staying connected through CAI involvement and volunteer leadership. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

On this episode of The HOA Pros Podcast, we sit down with Nick Zafirakos, founder of Overwatch Defense International (ODI). Nick’s path into the HOA industry is truly a story for the record books, and he shares how his remarkable journey shaped his perspective on service, professionalism, and purpose in the industry. Nick also takes time to express professional gratitude to Shelly Chapuis with Keystone, recognizing the impact support can have in this space. We talk about: • His experiences traveling the world • Moments where he second guesses whether the HOA industry is the right fit • Why service should never be undercut by price and how real value matters • His Peaceful Warrior Jiu Jitsu studio in Dana Point and the mindset that martial arts brings to business and life Give Nick a follow and check out what he’s building: https://instagram.com/overwatchdefense https://instagram.com/peaceful_warrior_bjj_fitness Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

On this episode of The HOA Pros Podcast, we sit down with Chris Booth and Tony Medina of Whitestone Industries for a great conversation about growth, industry partnerships, and showing up when it matters most. We talk about how Whitestone has expanded into roofing and now offers full exterior building envelope services under one company, creating a more streamlined solution for communities. We also dive into their work on balconies under SB 326, including the architectural, engineering, and permitting pieces that boards and managers are navigating every day. A special moment in the conversation highlights CAID and how Whitestone really stepped up, along with gratitude for Elaine Gower and Andrew Madory. And of course, it would not be The HOA Pros Podcast without a little fun along the way, so we also got into trips, marathons, and triathlons. It is a great mix of industry insight, appreciation, and real conversation you will not want to miss. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

ACCREDITED Hidden Risks of Below-Grade Maintenance for Pros This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org. Instructions to receive 1 Hour continuing education credit Listen to podcast and write down the numerical code that you will hear throughout the show Send numerical code to Kara@thehoaprospodcast.com Receive certificate for 1 C.E. Special thanks to: James Hippolyte & Bryan Harpole of EmpireWorks https://drive.google.com/file/d/1M5jJKLrIW9Lg3qmBG8LoJIvmNk7rQvWs/view Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This episode is all about security, strategy, and building something from the ground up. We sit down with Guillermo Amador Sr., CCIP and Luz Veloz, CCIP, owners of Customized Guard Services, to talk about their incredible ownership journey — how they worked their way up in the industry and ultimately became business owners. Their story is a true ground-up success story built on grit, leadership, and vision. We dive into: 🔹 How a modern Camera & Command Center supports HOA communities 🔹 What boards and managers should actually expect from their patrol/security vendor 🔹 Their unique hiring process and how they’ve achieved an impressive 90% colleague retention rate They also share heartfelt gratitude for industry partners who have supported and inspired them along the way: ✨ Marla Fernandez – Action Property Management ✨ Rich Crane – PMP ✨ Sheridan Thomason – Action Property Management Tune in for an inspiring conversation about ownership, accountability, culture, and raising the standard in HOA security. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

ACCREDITED Investing HOA Funds the Right Way for Pros: Policy, Safety, and Strategy for Boards & Managers This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org. Instructions to receive 1 Hour continuing education credit Listen to podcast and write down the numerical code that you will hear throughout the show Send numerical code to Kara@thehoaprospodcast.com Receive certificate for 1 C.E. Special thanks to: William Griffith of The March Group Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

In this episode, we sit down with Arthur Beisner of Transworld Business Advisors to pull back the curtain on what really happens when it’s time to sell your business. Arthur shares his journey, why The Exit Factor is a must-read for owners, and the importance of gratitude—starting with the unwavering support of his wife. We dive into today’s M&A landscape, current deal activity, and why the HOA industry stands apart from other sectors. We also revisit the early industry pioneers of the 2010 era, break down the top five pitfalls business owners must avoid, and have an honest conversation about the role private equity plays in exits—both the good and the not-so-good. If you’re thinking about selling now or someday, Arthur walks through where to start, how not to get screwed, and why you should think twice before signing an earn-out. This episode is a must-listen for anyone who wants to exit smart, prepared, and on their own terms. Contact info: 720-786-6223 Abeisner@tworld.com https://www.tworld.com/agents/arthurbeisner Transworld Business Advisors: Www.tworld.com (http://www.tworld.com/) Exit Factor: Www.exitfactor.com (http://www.exitfactor.com/) The book recommendation: The Exit Factor: Build Profit, Grow Value, and Exit on Your Terms (https://www.amazon.com/gp/aw/d/B0FMH21MY6/ref=tmm_pap_swatch_0) Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This week we sit down with Adam Heard and Kellen Marruffo of Butter Gutters, the rapidly-growing gutter innovators taking the HOA space by storm. Adam walks us through their first full year of new business and the staggering 400% growth that came with it—plus the surprising realities and assumptions that small business owners face when scaling fast. We also officially introduce Kellen, who brings fresh energy and perspective to the Butter Gutters team as they expand into new markets and partnerships. We close the episode with a special gratitude shoutout to Sean Defreitis with Moonstone and Maisie for the continued encouragement, support, and collaboration that helps push the industry forward. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

Today we’re joined by Jeremy Lara from Baja Roofing! We kick things off with a great story about not one, but two failed lunch & learns that you just have to hear. Jeremy also breaks down what truly sets Baja Roofing apart in the HOA space:     •    Family-owned     •    No subs     •    Relationship-driven     •    Focused on maintenance & repairs He closes the episode with professional gratitude for Heather Miller — a standout in his journey and someone he truly appreciates. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

In this episode, we sit down with Justin White, CEO of K&D Landscaping, Inc., to talk shop on the evolving landscape industry and what HOA boards and managers need to be thinking about now and next. Justin shares insights on water management, the growing role of AI, and how The Innovator’s Dilemma shows up in real-world operations. We also dig into emerging technology like robotic mowers, along with practical considerations around liability, power surges, and irrigation controllers that directly impact communities. Be sure to check out Justin’s own show, the Trades Talk Podcast, where he continues the conversation around innovation, leadership, and the trades. We close the episode with Justin sharing his gratitude for Jeffrey Slough, recognizing the impact and mentorship that helped shape his journey. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This episode brings together Wayne Taylor of Splash Plumbing and Jim LeCourt of James LeCourt Plumbing for an honest and thoughtful conversation about legacy, leadership, and growth done the right way. We dive into the LeCourt legacy and what it truly means to preserve a trusted brand while evolving for the future. Wayne and Jim share how a brand partnership through acquisition can succeed when it’s rooted in shared values, respect for people, and a clear mission to serve—leveraging the individual strengths of each company rather than forcing sameness. They also discuss what’s next for their organizations, the importance of employee retention, and why taking care of your team is inseparable from taking care of your customers. To close, Jim shares heartfelt gratitude for Sheri Lee, reflecting on how her guidance and influence shaped his career from a very young age—and why mentorship and gratitude remain foundational to lasting success. A must-listen for leaders navigating growth, partnerships, and the responsibility that comes with carrying a legacy forward. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

We’re excited to welcome Megan Q. Smith, joining us all the way from Washington, DC, with Maredith Management. A true second-generation “Mommy the Manager,” Megan is proudly continuing her family’s legacy in community management—and if we’re being honest, she looks just like our Mommy the Manager from the book 😉 In this episode, we dive into:     •    Retention and the power of her incredible TEAM     •    The important work HOA professionals do every single day     •    How she’s continuing her mom’s legacy in the family business     •    Her passion for elevating community management as a true professional industry We close the conversation with Megan sharing heartfelt gratitude for Mr. Helfrich, reflecting on the impact his mentorship, support, and guidance have had on her career and professional journey. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This week we had the opportunity to speak with Kylie Decker, Executive Director of Management Services, Powerstone Property Management and Danielle Fragalla, MSE, Chief Executive Officer, PCRF and highlight Powerstone and the profound impact they’ve made over the past 15 years for the Pediatric Cancer Research Foundation. We were honored to share their story and shine a light on the incredible work being done to support children and families battling cancer. A special acknowledgement to John and Kim Weiner, whose unwavering support and dedication continue to inspire all of us and advance PCRF’s mission to help find a cure. Pediatric Cancer Research Foundation – Reaching for the Cure • Event Date: Sunday, March 22, 2026 • Participation Options: Virtual or In-Person Links • Powerstone’s Reaching for the Cure page: https://charity.pledgeit.org/PCRF-RFTC/teams/@powerstone • PCRF Website: https://pcrf-kids.org/ Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

ACCREDITED Pathway to PCAM for Pros This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org. Instructions to receive 1 Hour continuing education credit Listen to podcast and write down the numerical code that you will hear throughout the show Send numerical code to Kara@thehoaprospodcast.com Receive certificate for 1 C.E. Special thanks to: Marybeth O. Green, CCAM, CMCA, AMS, PCAM, MAEd of Seabreeze Management Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

In this episode, we sit down with William Griffith of The March Group for a deep dive into the evolution of community management and the financial backbone that keeps associations strong. William unpacks the contrast between asset protection now vs. the 1920s, highlighting how far the industry has come. We also explore Nico March’s book on Reserve Studies and Funds, breaking down why proper long-term financial planning is essential for every HOA. From infrastructure demands to modern risk management, William brings clarity, insight, and a refreshing historical lens to topics that impact every community. We close the episode with a special note of gratitude to Melissa Peralta, whose support and influence continue to shape William’s journey in the industry. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This week we sit down with Kelly Zibell, AMS, PCAM of Communitas for a dynamic and inspiring conversation. We dive into her impactful work with CAI National, the Managers Council, the path to an industry instructor, and her passion for advocacy—all of which continue to shape the future of our profession. Kelly closes out the episode with heartfelt gratitude for those who supported her journey, including Greg Smith with Associa. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

ACCREDITED Managing Utility Costs for Pros This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org. Instructions to receive 1 Hour continuing education credit Listen to podcast and write down the numerical code that you will hear throughout the show Send numerical code to Kara@thehoaprospodcast.com Receive certificate for 1 C.E. Special thanks to: Erin Kelly of Pacific Utility Audit, Inc. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This week we’re joined by James Beard, Executive Director of Talent, and Nicole Peterson, PCAM, SHRM-SCP, Vice President of Organizational Development at Valencia Management Group. In this episode, we dive into: • Staffing in today’s HOA industry — real challenges and stressors • Navigating difficult clients with empathy and boundaries • The importance of prioritizing mental health • How to truly support team members so they can thrive and stay in this profession We share a special moment of gratitude for Amanda McGinley and Ruth Moffitt — two incredible colleagues whose dedication helps set the tone for a strong, supportive industry. 💪 🔥 This is an honest and heartfelt conversation about leadership, resilience, and people-first culture. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This week, we sit down with Debra Warren, Vice President of Learning & Development at Associa, for a thoughtful and inspiring conversation about leadership, community, and the small things that make a big difference. We dive into John Carona’s newest book, Common Interest 3, and explore the real-world impact of everyday actions, the importance of getting back to basics, and what truly defines a successful community in the HOA world. Plus, Debra shares best practices from her years of experience and even touches on how to develop a media plan when your community needs one. It’s a masterclass in professionalism, purpose, and people — don’t miss it! We close the show with a heartfelt dedication to Debra’s late husband. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com