For Immediate Release

Things change fast in the digital world. On the other hand, business tactics can be slow to adapt. Crafting content with the intent of "going viral" has been part of the communication playbook for more than a decade. There was never a guaranteed approach to catching this lightning in a bottle, but that didn't stop marketers and PR practitioners from trying. That effort is increasingly futile, as the social media companies that host the content have altered their algorithms, and people are paying attention to different things these days. This has led several marketing influencers to suggest that it's time to move on from the attempt to produce content specifically in the hopes that it will go viral. Neville and Shel share some data points and debate whether going viral should remain a communication goal in this short midweek episode.Continue Reading → The post FIR #485: Is It Time to Stop Trying to “Go Viral”? appeared first on FIR Podcast Network.

A Columbia University student was expelled for developing an AI-driven tool to help applicants to software coding jobs cheat on the tests employers require them to take. You can call such a tool deplorable or agree with the student that it's a legit resource. It's hard to argue with the $5 million in seed funding the student and his partner have raised. Also in this long-form monthly episode for April 2025: How communicators can use each of the seven categories of AI agents that are on their way. LinkedIn and BlueSky have updated their verification programs in ways that will matter to communicators. Onboarding new talent is an everyday business activity that is in serious need of improvement. A new report finds significant gaps between generations in the PR industry when it comes to the major factors impacting communication. Anthropic -- the company behind the Claude LLM -- warns that fully AI employees are only a year away. In his Tech Report, Dan York explains how BlueSky experienced an outage even though they're supposed to operate under a distributed model. Continue Reading → The post FIR #462: Cheaters Never Prosper (Unless They’re Paid $5 Million for Their Tool) appeared first on FIR Podcast Network.

Videos from virtual influencers are on the rise, according to a report from YouTube. And AI will play a significant role in the service's offerings, with every video uploaded to the platform potentially dubbed into every spoken language, with the speaker's lips reanimated to sync with the words they are speaking. Meanwhile, the growing flood of AI-generated content presents YouTube with a challenge: protecting copyright while maintaining a steady stream of new content. In this short midweek FIR episode, Neville and Shel examine the trends and discuss their implications.Continue Reading → The post FIR #461: YouTube Trends Toward Virtual Influencers and AI-Generated Videos appeared first on FIR Podcast Network.

Media outlets around the world -- and in particular in the U.S. -- are strategizing how to cover the incoming Trump Administration. Some are even planning to shift their focus to more soft news in order to retain readers and avoid drawing the president's ire. We look at the implications for the media relations industry in this short midweek episode.Continue Reading → The post FIR #444: Preparing for Trump 2.0 appeared first on FIR Podcast Network.

Longtime FIR listener (and one-time contributor) Bernie Goldbach asked Neville and Shel how they find quality conversations. That opened up a discussion about sources of information for staying current on communication and technology trends and how those habits have changed over the years.Continue Reading → The post FIR #345: Sources of Information appeared first on FIR Podcast Network.

The number of change initiatives companies impose upon employees has skyrocketed from two per year in 2016 to 10 in 2022. That has left employees with a serious case of change fatigue, increasing the likelihood that these initiatives will fail. Shel and Neville look at data from Gartner and advice on how to better handle the surge of change programs, many of which companies are undertaking in response to challenges resulting from the COVID-19 pandemic. Also in this episode: Web3 has never captured the public's imagination. The lingo of Web3 may be partly to blame. Over half of public relations practitioners lack confidence in their data literacy skills. That's a problem when the simple but useless AVE metric is no longer the communicator's fall-back metric. The pandemic influenced the ways companies communicated with employees, leading to a shift in the elements of communication that lift organizations' internal brands. A quarter of Twitter users don't expect they'll be using the platform within a year. The uproar over perceived or real copyright violations inherent in the Large Language Models used by generative AI tools is poised to find its way into laws and regulations. Continue Reading → The post FIR #334: Employees Really Do Hate Change appeared first on FIR Podcast Network.

While some assume NFTs are on their way out as the value of digital artwork has plummeted, brick-and-mortar retailers are increasingly finding ways to offer the ability to mint NFTs right in their stores. In this episode, Neville and Shel look at some of the latest developments in the evolution of collectible NFTs.Continue Reading → The post FIR #268: NFTs in the Checkout Lane appeared first on FIR Podcast Network.

The February episode of “The Hobson & Holtz Report” features Neville and Shel discussing these topics: The Houston Astros' owner hosts a clinic on how not to deliver and organizational apology Oracle workers are the latest to engage in employee activism Facebook has way more users than Instagram but Instagram is number one in some important metrics An IPO filing lists the company's influencers as a potential threat How brands should handle communications during the coronavirus epidemic Twitter has changed the face of journalism (for the better) Dan York reports on resources to help you speed up your website, the Internet Society's new "Open Standards Everywhere" project, job openings at the Internet Society, and how Google redraws its map's borders depending on where you are Continue Reading → The post FIR #192: The Latest Employee Revolt appeared first on FIR Podcast Network.

When workers lose their jobs, many turn to gig work to earn income while waiting for new opportunities. Increasingly, companies that hire gig workers are shifting from delivering food or sharing rides to creating content to train AI systems. This raises various communication and ethical issues. Neville and Shel explain what's happening and discuss the implications in this short midweek episode.Continue Reading → The post FIR #508: Inside AI’s Human Raw Material Supply Chain appeared first on FIR Podcast Network.

Take a stroll through LinkedIn. You'll find no shortage of posts stridently deriding the notion that anyone should ever use AI to write for them. While that case isn't hard to make for professional writers, there are countless professionals in other fields who struggle with writing, never trained to be writers, yet now have to write everything from emails to reports as part of their jobs. Should they really sweat for hours over wording, time they could be devoting to the core areas of subject expertise, when AI can produce content that is cogent, clear, and direct? In this short mid-week episode, Neville and Shel look at the trends in using AI for writing, despite the plethora of opinions from the pundits.Continue Reading → The post FIR #507: Should Nobody Really Ever Write with AI? appeared first on FIR Podcast Network.

In this monthly long-form episode for March, Neville and Shel tackle a trio of interconnected themes reshaping the communications profession in the age of AI. The conversation opens with Anthropic’s top lawyer declaring that AI will destroy the billable hour. That thread leads naturally into JP Morgan’s controversial use of digital monitoring to verify junior bankers’ working hours, where Shel and Neville question whether surveillance technology can substitute for genuine managerial trust and engagement. The episode also examines Gartner’s widely circulated prediction that PR budgets will double by 2027 as AI search engines favor earned media. Shel delivers a detailed report on the escalating misinformation crisis, citing a 900% surge in global deepfake incidents and new research from the C2PA on content provenance standards. The episode closes with a discussion of Cloudflare CEO Matthew Prince’s prediction that bot traffic will exceed human traffic by 2027, and a sobering peer-reviewed study on how social bots hijack organizational messaging — research reported by Bob Pickard, who has experienced bot-driven attacks firsthand. Dan York also contributes a tech report on the state of the Fediverse and Mastodon, as well as on AI developments for WordPress.Continue Reading → The post FIR #506: Battle of the Bots! appeared first on FIR Podcast Network.

In FIR #505, Neville and Shel dig into Hootsuite's Social Media Trends 2026 report, which argues that social media is no longer just a communication channel — it's morphing into a search engine, cultural radar, and real-time research tool. They explore what it means for communicators when younger audiences treat TikTok and Instagram as their primary discovery platforms, and when Google itself starts indexing social content. The conversation also tackles "fastvertising" — the growing pressure on brands to react to cultural moments within hours — and whether that speed actually translates to bottom-line results or just burnout. The discussion takes a provocative turn when Shel raises Ethan Mollick's warning that public forums are being systematically overrun by machine-generated content, with research suggesting one in five accounts in public conversations may be automated. They weigh the AI paradox facing communicators: generative AI has become table stakes for social media production, yet 30% of consumers say they're less likely to choose a brand whose ads they know were AI-created. Neville and Shel agree that social media can serve as both a publishing channel and a listening tool — but only if human-to-human communication can survive the rising tide of bot-generated noise.Continue Reading → The post FIR #505: Social Media’s Big Shift appeared first on FIR Podcast Network.

Shel and Neville examine a troubling trend gaining momentum across corporate America: AI washing — the practice of attributing layoffs to artificial intelligence when the real reasons are more complex. The discussion centers on two high-profile cases. Block CEO Jack Dorsey announced a 40 percent workforce reduction, crediting AI tools, despite three prior rounds of cuts that had nothing to do with AI and pushback from former employees who say the moves look like standard cost management. Meanwhile, Oracle is cutting thousands of jobs, not because AI replaced those workers, but to fund a massive data center expansion that Wall Street projects won't generate positive cash flow until 2030. Meanwhile, a new Anthropic labor market study adds context, finding limited evidence that AI has meaningfully displaced workers to date—though hiring of younger workers in exposed occupations may be slowing. Neville and Shel dig into what this means for communicators who may be asked to craft layoff messaging that overstates AI's role.Continue Reading → The post FIR #504: When Companies Blame Layoffs on AI — and Leave Communicators Holding the Bag appeared first on FIR Podcast Network.

The president of the International Olympic Committee didn't have an answer to a question posed to her at a press conference on the final day of the 2026 Winter Olympics. Or to another question. Or to yet another. Ultimately, she suggested, on camera, that someone on her communications team should be fired. In this short midweek FIR episode, Shel and Neville look at the fallout, what both the president and the head of communications might have done differently, and the possible long-term consequences.Continue Reading → The post FIR #503: When Your Boss Throws You Under the Bus appeared first on FIR Podcast Network.

In the February long-form episode of FIR, Shel and Neville dive deep into an AI-heavy landscape, exploring how rapidly accelerating technology is reshaping the communications profession—from autonomous agents with "attitudes" to the evolving ROI of podcasting. The show kicks off with a chilling "milestone" moment: an autonomous AI coding agent that publicly shamed a human developer after its code contribution was rejected. Also in this episode: Accenture's move to monitor how often senior employees log into internal AI systems, making "regular adoption" a factor in promotion to managing director.  The "2026 Change Communication X-ray" study reveals a record 30-point gap between management satisfaction and employee satisfaction with change comms. The PRCA has proposed a new definition of PR, positioning it as a strategic management discipline focused on trust and complexity. However, Neville notes the industry reaction has been muted, with critics arguing the definition doesn't reflect the majority of agency work. Shel expresses skepticism that any single definition will be adopted without a global consensus. Addressing a provocative claim that corporate podcast ROI is impossible to prove, Shel and Neville argue that the problem lies in measuring the wrong things. They advocate for moving beyond "vanity metrics" like downloads and instead tying podcasts to concrete business goals like lead generation, recruitment, and brand trust. As consumers increasingly turn to LLMs for product recommendations, brands are "wooing the robots" to ensure they are cited accurately in AI responses. Neville asks if we are witnessing a structural shift in reputation or just another optimization cycle. In his Tech Report, Dan York explains why Bluesky is having trouble adding an edit feature, Russia's blocking of Meta properties, criticism of Australia's teen social media ban from Snapchat's CEO, YouTube's protections for teen users, and more on teen social media bans. Continue Reading → The post FIR #502: Attack of the AI Agent! appeared first on FIR Podcast Network.

AI isn't replacing communicators -- it's amplifying the value of communication, especially storytelling and strategic writing. In this short, midweek FIR episode, Neville and Shel explore how the hottest jobs in tech are increasingly about telling stories, not writing code, with Netflix, Microsoft, Adobe, Anthropic, and OpenAI all hiring communications and storytelling teams at salaries ranging from six figures up to $775,000 per year. Even AI labs themselves are posting compensation packages around $400K for storytelling and communications roles, signaling that they understand the irreplaceable human value of meaning-making in an age of automated content generation. The distinction Neville and Shel highlight between traditional messaging and true storytelling proves critical: conventional communications start with what the brand wants to say, while storytelling starts with what audiences actually care about. The strongest communicators will be those who move beyond prescriptive messaging to tell genuine human stories.Continue Reading → The post FIR #501: AI and the Rise of the $400K Storyteller appeared first on FIR Podcast Network.

AI has shifted from being purely a productivity story to something far more uncomfortable. Not because the technology became malicious, but because it's now being used in ways that expose old behaviors through entirely new mechanics. An article in HR Director Magazine argues that AI-enabled workplace abuse -- particularly deepfakes -- should be treated as workplace harm, not dismissed as gossip, humor, or something that happens outside of work. When anyone can generate realistic images or audio of a colleague in minutes and circulate them instantly, the targeted person is left trying to disprove something that never happened, even though it feels documented. That flips the burden of proof in ways most organizations aren't prepared to handle. What makes this a communication issue -- not just an HR or IT issue -- is that the harm doesn't stop with the creator. It spreads through sharing, commentary, laughter, and silence. People watch closely how leaders respond, and what they don't say can signal tolerance just as loudly as what they do. In this episode, Neville and Shel explore what communicators can do before something happens: helping organizations explicitly name AI-enabled abuse, preparing leaders for that critical first conversation, and reinforcing standards so that, when trust is tested, people already know where the organization stands. Continue Reading → The post FIR #500: When Harassment Policies Meet Deepfakes appeared first on FIR Podcast Network.

The Public Relations Society of America (PRSA) responded to member requests for a statement about the federal immigration crackdown in Minnesota with a letter explaining why the organization would remain silent. In this short midweek episode, Neville and Shel outline the key points in the letter, where they disagree, and how they might have responded.Continue Reading → The post FIR #499: When Saying Nothing Sends the Wrong Message appeared first on FIR Podcast Network.

In this FIR Interview, Neville Hobson and Shel Holtz speak with crisis and risk communication specialist Philippe Borremans about his new Crisis Communication 2026 Trend Report, based on a survey of senior crisis and communication leaders. The conversation explores how crisis communication is evolving in an era defined by polycrisis, declining trust, and accelerating AI-driven risk – and why many organisations remain dangerously underprepared despite growing awareness of these threats. Drawing on real-world examples, including recent AI-amplified reputation crises, Philippe outlines where organisations are falling short and what communicators can do now to close the gap between awareness and action. Continue Reading → The post AI risk, trust, and preparedness in a polycrisis era appeared first on FIR Podcast Network.

The 2026 Edelman Trust Barometer focuses squarely on "a crisis of insularity." The world's largest independent PR agency suggests only business is in a position to be a trust broker in this environment. While the Trust Barometer's data offers valuable insights, Neville and Shel suggest it be viewed through the lens of critical thinking. After all, who is better positioned to counsel businesses on how to be a trust broker than a PR agency? Also in this episode: Research shows employee adoption of AI is low, especially in non-tech organizations like retail and manufacturing, and among lower-level employees. CEOs insist that AI is making work more efficient. Do employees agree? Organizations believe deeply in the importance of alignment. So why aren't employees aligned any more today than they were eight years ago? Mark Zuckerberg changed the name of his company to reflect its commitment to the metaverse. These days, the metaverse doesn't figure much in Zuckerberg's thinking In his Tech Report, Dan York reflects on Wikipedia's 25th anniversary. Continue Reading → The post FIR #498: Can Business Be a Trust Broker in Today’s Insulated Society? appeared first on FIR Podcast Network.