Building Tomorrow's Insurer

Featured in ⁠⁠Feedspot's Top 10 Insurance Podcasts⁠⁠, Kanopi's latest podcast series 'Building tomorrow's insurer'  explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance. In this captivating episode of "Building tomorrow's insurer," host Nigel Fellowes-Freeman sits down with Sam White, the remarkable Founder and CEO of Stella Insurance, to discuss her inspiring journey in the insurance industry.Join us as we discover how Sam's passion for empowering women and her vision for a more compassionate and intuitive insurance experience led her to establish Stella Insurance, a groundbreaking venture that has already made waves UK and now in Australia.Get access to invaluable insights into:- The concept of feminine insurance and why it is crucial in today's world The changes that must occur within the insurance industry to foster compassion and create a more intuitive and customer-centric approach for women A look into the future of insurance with telematics and big data As a passionate advocate for diversity, equality, and innovation, Sam outlines her vision for Stella Insurance and its role in revolutionizing the insurance industry. Don't miss this engaging episode filled with wisdom, inspiration, and a fresh perspective on the future of insurance. Tune in to "Building tomorrow's insurer" now!Note: Sam White is the multi-award-winning CEO of Freedom Services, which includes various insurance businesses in the UK and Australia.

Featured in ⁠Feedspot's Top 10 Insurance Podcasts⁠, Kanopi's latest podcast series 'Building tomorrow's insurer'  explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance. In this riveting episode of Building Tomorrow's Insurer, host Nigel Fellowes-Freeman is joined by Alex Taylor, Global Head of Emerging Technology at QBE Ventures. With extensive experience in innovation, disruption, and futurism in the insurance industry, Alex provides a unique perspective on the rapidly evolving forms of emerging technology in insurance. Here are some key themes covered in this episode:  The transformative role of artificial intelligence (AI), machine learning (ML), and large language models (LLMs) on the insurance industry Exploring the impact of emerging technologies like geospatial imaging on claims processing Navigating the tricky balance between policy and progress Uncovering the potential applications of crypto and NFTs in insurance  Establishing a blueprint for navigating disruption for next-gen insurers Whether you're a tech enthusiast, an innovative insurer or interested in ventures, this episode is a must-listen. Tune in for Alex Taylor's invaluable insights.

Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer'  explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance. In this episode, we're thrilled to welcome Gonzalo Rodriguez, Head of Group B2B2C Partnerships at Generali, one of the largest global insurance and asset management providers. Join us as Gonzalo delves deep into the concept of the protection gap in society and the importance of offering compelling value propositions to address it. He shares his expert perspective on how insurers can leverage marketing strategies and innovative partnerships to create tailored solutions that resonate with their target audience.In this episode we'll explore:  How embedded insurance is revolutionizing the user experience in the insurance landscape  Gonzalo's thoughts on the latest technological advancements and the opportunities they present for insurers  The power of collaboration and how fostering strong partnerships can drive the insurance industry forward  Don't miss this engaging and informative conversation with one of the industry's leading experts on the future of insurance, marketing, and partnerships. Tune in now and discover the strategies and insights that are shaping tomorrow's insurer. 

Kanopi's latest podcast series 'Building tomorrow's insurer'  explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance. Our guest speaker this episode, is shaking up the industry with her bold vision to create more things instant in insurance and level up the playfield for smaller players by providing affordable technology. We’re thrilled to be speaking with Tetiana George, Co-founder and CEO of Curium, a revolutionary insurance app. She is also the Board Director of Insurtech Australia, a national not-for-profit organisation with a vision to create a world-leading insurtech ecosystem.  In this episode we'll explore: How Curium has been levelling the playing field in the insurance industry and addressing unmet demand Navigating the challenges of a developing Australian insurtech market The urgent need for collaboration between players in the insurance industry  Tetiana’s experience as a startup founder and the early years of building Curium A vision for the ideal future insurer This episode is a must-listen for anyone who wants to learn about the exciting possibilities of insurtech, as well as the experiences of women who are leading the way in this space. Join us as we explore the world of insurtech with the brilliant and inspiring Tetiana George. Tune in now! ------------------------------------------------------------------------------------------------------------------------------------ Got questions about embedded insurance? Talk to an expert For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel Follow Kanopi on social media:  LinkedIn, Twitter

Kanopi's latest podcast series 'Building tomorrow's insurer'  explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance. Joining us in today's episode is CEO of Insurtech Australia, Simone Dossetor. Heading up a national not-for-profit organisation with a vision to create a world-leading insurtech ecosystem, Simone's goal is to create a diverse community of insurance innovation and collaboration across the Australian insurance industry. Her breadth of experience on the corporate side and the not-for-profit side as Chief Operating Officer for Munich Re and Non-Executive Director of ANZIIF respectively, gives her a unique perspective of the vibrant insurtech market in APAC. In this episode we'll explore: The forces driving innovation within the insurance industry The unique strengths and challenges of the Australian insurtech ecosystem The opportunities for collaboration and expansion both within the region and globally Predictions for the insurtech market in 2023 Get ready to be inspired and informed as we explore the cutting edge of the insurance industry with Simone Dossetor. Tune in now! ------------------------------------------------------------------------------------------------------------------------------------ Got questions about embedded insurance? Talk to an expert For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel Follow Kanopi on social media:  LinkedIn, Twitter

Kanopi's latest podcast series 'Building tomorrow's insurer'  explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.   In this episode, we're thrilled to be joined by a true leader in the industry, Anita Lane, Co-founder and Director of Solution Underwriting. With a wealth of experience in the insurance sector, Anita has established herself as a thought leader in the industry. At Solution Underwriting, Anita has led the company's growth and success, building long-term relationships with brokers and making people the centre of her business. Listen to the full episode to learn more about: Anita’s journey and her passion for insurance Changing attitudes to innovation and technology within the industry The vision for Solution Underwriting and the importance of investing in people Join us as we dive deep into the world of insurance with Anita Lane, and gain valuable insights and perspectives from one of the industry's brightest minds.  ------------------------------------------------------------------------------------------------------------------------------------ Got questions about embedded insurance? Talk to an expert For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel Follow Kanopi on social media:  LinkedIn, Twitter

Kanopi's latest podcast series 'Building tomorrow's insurer'  explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.    Our guest for today's episode is Andrew Rear, Non-executive Director at MEDGULF, ex-CEO of Digital Partners (Munich Re). Andrew has extensive experience in the insurance industry and brings a unique perspective on how technology is transforming the sector. From growing insurance businesses in UK, Africa and Asia to his current role at MedGulf, Andrew has a deep understanding of the challenges and opportunities in the insurance space. In this episode, we'll delve into his thoughts on:  Rise of insurtech and comparison to trends in fintech The evolving role of players in the insurance industry and; Future predictions for the insurtech market in 2023. Get ready to be inspired and informed as we explore the cutting edge of the insurance industry with Andrew Rear. Tune in now! ------------------------------------------------------------------------------------------------------------------------------------ Got questions about embedded insurance? Talk to an expert For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel Follow Kanopi on social media:  LinkedIn, Twitter

Kanopi's latest podcast series 'Building tomorrow's insurer'  explores the intersection of InsurTech and digital disruption in the insurance industry.  Join host Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance. Our guest for today's episode is Dr Kaenan Hertz, Managing Partner of Insurtech Advisors and Co-Founder of Ahoy! Insurance. Kaenan has played a key role in innovating many start-ups and established carriers, having worked in leading positions with several insurance companies, banks and consulting firms like USAA, Citibank and EY.  This episode discusses:  The latest developments in the InsurTech space globally Strategies incumbent insurers can use to accelerate innovation How to embrace ecosystem thinking If you're interested in hearing from more industry leaders and domain experts in this space, watch Kanopi's virtual roundtable discussion embracing the embedded insurance movement here.   ------------------------------------------------------------------------------------------------------------------------------------ Got questions about embedded insurance? Talk to an expert For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel Follow Kanopi on social media:  LinkedIn, Twitter

Learn more on how to reduce insurance operating costs with the help of technology in this blog post.  Technology is transforming the insurance industry. New capabilities and efficiencies mean insurers must keep up with new apps and software and insurtech services can give them a competitive edge. Part of competing means keeping costs low, mostly by implementing new technology while keeping legacy systems running.  Controlling and reducing costs can give an insurance company a competitive advantage and increase profitability.    Sonali Merhotra, Product Manager at Kanopi sheds some light on how emerging technologies can be the doorway to lower operating costs and new areas of revenue.   For more updates on insurance technology in general, make sure to follow Kanopi's YouTube channel. Follow Kanopi on social media:  LinkedIn | Twitter 

Learn more about how insurers can improve their speed-to-market and become more competitive in this blog post.  A company that is first to offer a new insurance product or update has less competition. Moving quickly to adjust to trends such as climate change, the move to remote work, and driverless cars can help an insurer capitalise on new coverage needs while others lag.  Speed to market depends on an insurer’s technology, internal processes and available resources. And in today’s fast-changing world, the ability to react to changes quickly is key to success.  Gareth Plummer - Head of Product at Kanopi presents some tips insurers can use to increase their speed to market.  For more updates on insurance technology in general, make sure to follow Kanopi's YouTube channel. Follow Kanopi on social media:  LinkedIn -  Twitter 

Learn more about the benefits of digital transformation and how insurers should embrace it in this blog post.    Insurers want to increase revenues, reduce costs, encourage customer loyalty and promote brand recognition, like any other business. And emerging technologies are absolutely critical to achieving those goals.   Customers are embracing digital channels and are becoming more used to automated services, and expect companies to respond to their needs quickly and deliver personalised, easy-to-use experiences. That is why insurtech companies help insurers stay ahead of the game by offering new capabilities that are better suited to today’s changing insurance market. In this episode, Gareth Plummer - Head of Product at Kanopi, explains in under 5 minutes the implications of digital transformation within the insurance industry and how insurers stand to benefit from it.     For more updates on insurance technology, make sure to follow Kanopi's YouTube channel.     Stay up to date with all things Kanopi on social media:  LinkedIn | Twitter 

Learn more about the risks climate change poses for insurers and how to adapt to them now. Link to article. The effects of climate change may seem relatively innocuous to insurers, but because climate risk is systemic, it is likely to stress local economies and cause market failures that affect both consumers and insurers. This can make insuring some risks unaffordable for customers or unprofitable for insurance companies.  In this episode, listen to Kanopi CEO and Founder, Nigel Fellowes-Freeman suggest 4 tips that can help insurers better prepare for the inevitable risks climate change will bring to the insurance industry.  For more information about insurance technology, make sure to follow Kanopi's YouTube channel.  For more updates from Kanopi, follow us on social media:  LinkedIn | Twitter 

Learn more about Insurance as a Service and how insurers can benefit from it in this blog article In this episode, Kanopi's Chief Technology Officer - Martin Nuber breaks down the basics of Insurance as a Service, which is all about delivering insurance experiences through software.  Building on the advent of 'xaas', insurance as a service is an industry-specific type of software-as-a-service. This software, or the technology platforms underpinning it, are often built from the ground up to be flexible so that it can be integrated and delivered into any digital platform, ecosystem or medium available.   For more updates on insurance technology, make sure to follow Kanopi's YouTube channel. Follow Kanopi on social media:  LinkedIn | Twitter 

Are you still trying to figure out if agentic AI is hype or reality? Alex Taylor, Global Head of Emerging Technology at QBE Ventures, cuts through the noise in this no-nonsense conversation about what's actually working in insurance AI - and what's failing spectacularly.Discover why agentic AI isn't just "fancy RPA," how insurers are running shadow mode tests to prove AI can outperform human underwriters, and why the real barrier isn't technology, it's data strategy. Alex shares jaw-dropping examples from software development (27-hour autonomous coding sprints!) and explains how insurers are moving from chatbot failures to genuine operational transformation.Key insights: the difference between vibe coding and provable AI, why observability matters more than accuracy, Microsoft-Allstate's governance playbook, and the one thing every insurance CIO must do in the next 30 days.If you're responsible for AI strategy, digital transformation, or innovation in insurance, this episode delivers the practical framework you've been missing. No vendor pitches. Just real talk about implementation, regulation, partnerships, and what separates AI winners from the FOMO-driven crowd.Timestamps0:00 - Introduction - Alex Taylor & QBE Ventures1:30 - The shift from 'what's possible' to 'what works' in insurance AI2:15 - Why insurers underinvested in technology (and why it made sense)3:45 - The real problems insurers are trying to solve with emerging tech5:00 - Internal pressures: cost, complexity, and competitive speed6:20 - Customer expectations and the value proposition (spoiler: they don't care about AI)7:30 - What actually changed in the last 12-18 months8:30 - Agentic AI explained: beyond classical generative AI9:45 - The critical difference between agentic AI and RPA11:20 - The operating system experiment: 27 hours of autonomous coding13:00 - Inversion of control: humans as engineering managers14:30 - Build vs buy vs partner: how the calculation has changed16:15 - What the ideal tech stack looks like: people, process, tech, governance17:45 - The regulatory complexity and governance requirements18:30 - Snorkel's AI leaderboards and model certification19:45 - Case study: What didn't work (the chatbot mistake 99% made)21:30 - What actually works: agents as employees, not buttons22:15 - Metrics that matter: measuring AI against human baselines23:30 - Shadow mode testing: running parallel systems for 12 months25:00 - Partnership models: how CVCs accelerate experimentation26:30 - QBE's Lighthouse Program: 3-week proof of value27:45 - Cutting through the hype: what's real vs. overstated28:45 - The one thing to do in the next 30 days: know where your data is30:00 - Closing thoughts and where to follow Alex's content

As insurers look ahead to 2026, one question looms large: how do you stay trusted, relevant, and competitive in a world shaped by platforms, AI, and rising customer expectations?In this standout end-of-year episode of Building Tomorrow’s Insurer, Kanopi Founder & CEO Nigel Fellowes-Freeman is joined by Emma Fawcett, CEO of Compare Club - Australia’s largest independent comparison platform.Emma brings a rare perspective shaped by leadership roles at MYOB, News Corp, and now the centre of insurance distribution. Together, they explore what insurers can learn from platforms that sit closest to customer decision-making.This conversation dives into:Why value matters more than price in modern insuranceHow comparison platforms are reshaping trust, advice, and distributionThe role of data and AI in delivering personalisation without crossing the “creepy” lineWhere insurers are missing opportunities across claims, complaints, and lifecycle momentsHow partnerships, ecosystems, and comparators can fuel smarter product designWhat agentic AI really means for insurers, and where human expertise still matters mostIf you’re thinking about customer experience, platform partnerships, AI adoption, or the future of insurance distribution, this is a must-listen conversation to close out the year.

Payments might be the least glamorous part of insurance — but they’re one of the most powerful levers for customer experience, efficiency, and competitive advantage.In this episode of Building Tomorrow’s Insurer, Nigel Fellowes-Freeman sits down with Ed Wiley (Head of Growth, Monoova) and David Greene (Chief Commercial Officer, Monoova) to unpack one of the most overlooked transformation opportunities in insurance: how money actually moves.Monoova’s team has spent decades reshaping payment infrastructure across industries. Today, they break down what insurers need to know — and what they can learn from more advanced sectors like e-commerce, utilities, and cross-border payments.In this episode:Why insurance payments are “stuck in the ’90s”How real-time payments (NPP & PayTo) unlock instant customer delightThe hidden cost of direct debit — and why BECS deprecation makes change unavoidableWhat e-commerce can teach insurers about conversion and checkout journeysAutomating reconciliation: the 5% problem that drives 95% of customer complaintsHow partners can help insurers modernise without multi-year transformationThe future of payments: ubiquity, automation, and AI-enabled money movementWhether you’re an insurer, an underwriter, or an insurtech founder — this episode gives you a clear view of where payments are heading, and why the next five years will redefine how premiums and claims flow.

What happens when you build one of Asia’s most successful digital insurers—then decide to start over?In this episode of Building Tomorrow’s Insurer, Walter de Oude, Founder and CEO of Chocolate Finance (and previously Founder of Singlife), joins Kanopi CEO Nigel Fellowes-Freeman for an honest conversation about risk, reinvention, and the blurry lines between banking, insurance, and asset management.Walter shares his journey from actuary to founder, including:The hard-won lessons of launching Singapore Life from scratchWhy branding and customer trust can be a company’s strongest assetsHow he’s now building Chocolate Finance, a capital-light model for smarter, happier moneyWhat the future of financial ecosystems might look like as banks, insurers, and asset managers convergeThis one’s for anyone fascinated by where finance goes next—and what it takes to build something truly new.

How do you grow a business fast—without losing what made it special?In this episode of Building Tomorrow’s Insurer, host and Kanopi CEO Nigel Fellowes-Freeman sits down with Katie Stranaghan, Head of Financial Lines at High Street Underwriting Agency, to explore how High Street scaled from a small family business to one of Australia’s leading underwriting agencies while keeping people and culture at the core.Katie shares her journey from joining High Street straight out of school to helping shape its next chapter of growth, technology, and leadership.Tune in as she discusses:Building technology that enhances—not replaces—human connectionMaintaining authenticity during rapid expansionHow culture drives customer experienceThe next evolution of underwriting and broker partnershipsFor anyone scaling a business or leading through change, this episode is packed with lessons on staying grounded while moving fast.

Underwriting agencies are evolving fast — balancing growth, culture, and technology while staying relevant to brokers and customers.In this episode of Building Tomorrow’s Insurer, host and Kanopi CEO Nigel Fellowes-Freeman sits down with Marc Crossman, Executive GM of Distribution and Strategy at UAA Group, to unpack what it takes to lead transformation in today’s market.Tune in as Marc shares:Why distribution strategy is shifting from visibility to valueHow UAA is embedding tech and culture to drive transformationLessons from leading teams across Australia and SingaporeThe future role of underwriting agencies in insuranceFor leaders navigating change and growth in underwriting, this episode is a must-listen.

How do insurers balance innovation with an ever-tightening web of regulation?In this episode, host Nigel Fellowes-Freeman sits down with award-winning litigator and regulatory specialist Kezia David to unpack the forces reshaping insurance in Australia and beyond.Kezia shares:Why ASIC’s crackdown is changing every stage of the policy lifecycleThe biggest blind spots insurers still face—and how to address themHow innovation and compliance can (and must) work togetherWhat startups need to know to avoid regulatory pitfallsWhy proactive, customer-first approaches to Nat Cat events matter more than everA sharp, timely conversation for anyone navigating the next wave of accountability and customer expectation in insurance.