Speaking Of Show & Making Healthcare Work for You

Former NIH Director Dr. Elias Zerhouni joins us to share what’s broken about U.S. healthcare—and how we can make it work again. From the shift of power from providers to payers, to the need to depoliticize and regionalize care, Dr. Zerhouni breaks down the system’s biggest challenges and how to rebuild it around patients. As former Director of the National Institutes of Health under President George W. Bush, Presidential Envoy under President Barack Obama, and consultant to the White House medical team of President Ronald Reagan, Dr. Zerhouni gives an insider’s perspective on how healthcare has evolved—and where it must go next. Learn more: diseaseknowsnopolitics.com Buy his memoir Disease Knows No Politics: Amazon link Key Topics: • Power shifting from providers to payers • How rational decisions can lead to irrational outcomes • Putting the focus back on patients Timestamps: 00:55 – Journey through life & medical system 2:23 – Healthcare in 1975 vs. today’s decline in progress 4:46 – Why change is urgently needed 6:46 – The case for a regional system 7:36 – Real-world example: provider vs. payer power 11:55 – Shifting to the customer: the patient 19:43 – How to fix the system 22:45 – Is depoliticization possible? Subscribe to hear conversations that explore how healthcare can truly work—for patients, providers, and everyone in between. #NIH #HealthcareInnovation #PatientCenteredCare #HealthcareReform #PublicHealth #Payers #Providers #Leadership #Medicine

Check out our interview with Dr. Daniel Gordon, a London-based physician who has built a private clinic rooted in compassion, empathy, and strong values. We hear firsthand that the need for compassionate healthcare isn’t unique to the US—it's a global priority. Dr. Gordon shares his journey creating a clinic that fuses traditional general practice values with modern technology and exceptional customer service. He explains how he cultivates a culture of care, leads by example, and ensures patients receive attentive, compassionate treatment. Listen to the full interview to hear how Dr. Gordon is building a clinic that prioritizes both people and performance, and learn practical insights for creating compassionate care in healthcare systems worldwide. Connect with Dr. Gordon: https://www.linkedin.com/in/doctordanielgordon/ Topical Timecodes: 00:37 – Founding his private clinic in London 03:16 – Keeping empathy and compassion in practice 05:32 – Spreading the right message to doctors in training 06:50 – Providing deep care within the public system 08:22 – Leading by example 10:27 – Delivering care with compassion and customer service 12:30 – Creating culture and standards in his clinics 14:20 – Patient feedback, referrals, and family care 16:04 – Using your energy for positivity and care 18:40 – How to communicate with patients 22:33 – Value and scaling the business

In this episode of Making Healthcare Work for You, we explore how Guidehealth is transforming value-based care through a combination of AI + human expertise.   Healthcare continues to face hurdle after hurdle, but Guidehealth is changing that—delivering quick wins that reduce staff burnout, increase patient engagement, and improve quality measures.   Listen in as we chat with Rob Alterman (Chief Performance Officer) and Dr. McKay Crowley (Chief Health Officer) to hear:   How AI agents create empathetic, patient-centered engagement with satisfaction ratings averaging 9/10 How Guidehealth is achieving results like closing 2,000+ care gaps in 90 days and raising 6 of 7 quality measures to 4-stars or higher   This conversation highlights how value-based care can scale effectively—with innovation, agility, and measurable results that drive better patient outcomes and revenue growth for health systems.   Learn more about Guidehealth: https://guidehealth.com Subscribe for more insights on healthcare innovation, AI, and value-based care success stories.   #AIHealthcare #ValueBasedCare #PatientEngagement #HealthcareInnovation #MedicalAI #guidehealth #healthcare

In this episode of Making Healthcare Work for You, Wade Mitzel, CEO of UofL Physicians, shares how compassionate leadership with love is transforming healthcare in Kentucky. Wade reveals his three core leadership goals — being intentional, caring for each other, and building healthier communities — and how these values drive efforts to reduce staff turnover, improve patient outcomes, and create workplaces where people flourish.   Wade shares everything from t staffing challenges, high cancer rates in the region, to  what it means to create workplaces where people can flourish. As the parent of a child with medical needs, his mission is personal.    Be sure to listen to the end - there’s an incredibly powerful patient story.    Throughout Wade’s interview, he clearly demonstrates that love isn't a soft skill. It's a strategy.   Topical time codes: 00:54 – Why Wade chose his leadership goals: intention, care, and community 04:38 – How they lowered staff turnover from 19% to 13-14% 07:13 – Compassion’s role in clinical care and leadership 10:45 – Listening to clinic needs differently 13:38 – Using AI and systems for clinician support 16:10 – Building organizational belief 18:34 – The impact of a loving culture on retention and satisfaction 21:33 – Encouraging authenticity at work 24:42 – A patient story that shows why this matters   Subscribe to Making Healthcare Work for You for more expert insights and inspiring conversations on healthcare leadership, innovation, and compassionate care.

Don’t miss this engaging interview with Mary Cole, Infection Control Specialist and Project Manager at The Highlands at Brighton, a skilled nursing facility known for taking in residents others consider hard to place. She draws upon her 23+ years at the facility to show how a strong culture of compassion, leadership support, and deep patient relationships have created a place where people aren't just cared for — they are truly seen, known, and valued. Mary provides hope for those who are in long-term care, elevating the standard of care and building loving organizations with teams that lead with care. Check out the full interview here:  https://youtu.be/pgcKWHn0LU8 Timecodes: 00:44 – The patient population: caring for residents who are difficult to place 3:32 – Culture of compassion: shared values, supporting leaders 10:22 – Building bonds: royal weddings, small moments, emotional connections 13:59 – How Brighton stands out: leadership, respect, and consistent care 16:44 – Why staff investment matters: retaining caregivers who care deeply 19:39 – Encouraging real relationships among residents and staff 21:43 – A loving, person-centered organization 23:59 – Real results from a culture of care26:19 – Memorable moments from nearly 24 years of dedication Please like, comment, and share to help us spotlight compassionate care if this message resonates with you.   #longtermcare #love #compassion #patientexperience #providerexperience

In this MHWFY Voice of Love series (brought to you by VoiceLove), we’re featuring Tria Deibert, SVP of Culture and Team Member Wellbeing at Hackensack Meridian Health — recently named one of Fortune’s Top 100 Best Places to Work.   Tria shares details about how to build a thriving workplace culture in healthcare — and not surprisingly, it starts with trust, love, and leadership.    She shares how they’re using tools like StandOut to empower managers, how listening with intention builds trust, and why employees who feel seen, heard, and appreciated deliver better patient outcomes.   Weekly check ins are a key part of the strategy - it’s an opportunity to share thoughts, to make adjustments, and it provides opportunity to talk about how to make things work.   Check out the interview to hear how Hackensack Meridian Health is making a difference everyday for those they serve.    Key topics: Why trust is the foundation of effective leadership How data from engagement tools drives real cultural change Strategies for creating space for every team member to be their best Subscribe to hear more conversations with the changemakers transforming healthcare from the inside out!  Don’t forget to rate, review, and share this episode with your network—it helps others find the show and brings more visibility to these important conversations. Connect with Tria Deibert: https://www.linkedin.com/in/triadeibert/   Learn more about Hackensack Meridian Health: https://www.hackensackmeridianhealth.org/en/ Topical time codes: 1:00 - Best Places and the importance of leadership and team check ins 3:31 - The weekly check in 7:15 - What you love and loathe, building trust 10:33 - Acknowledging it’s a journey and closing the loop 12:50 - Transparency  14:35 - Building loving environment  17:52 - Investing in team and increased engagement rates, improved safety/quality & more   #HealthcareLeadership #EmployeeEngagement #CultureMatters #HackensackMeridianHealth #StandOutTool #TrustInLeadership #MakingHealthcareWork #HealthcarePodcast #HRinHealthcare #LeadershipDevelopment #WellbeingAtWork _____ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

Stephen White is the founder of The PC, which sees 15,000 patients a week, is profitable, and is helping people find the purpose in their 4th quarter of life.  You’d never know that Steve previously had such severe cognition issues that he couldn’t remember the name of a rhinoceros when shown a picture.    After years of concussions from football and frequent seizures, leading to cognitive decline, Steve decided he needed to find a way to heal himself. He began a remarkable journey of studying medical information, learning about treatments, eventually creating a protocol for himself that included everything from activity, nutrition, various treatments, building community, and finding hope and purpose. His hard work paid off - he achieved a 70% gain in cognitive function.    Through The PC, he’s helping others live a life of health and purpose, so they can truly thrive in their “4th quarter” of life. Through personalized treatment plans, integrating medical care and building “Home Teams,” patients can “live on purpose,” which “leads to living with purpose.”   Don’t miss this inspirational story of healing, hope, and community.    Learn more about The PC: https://www.pacific.clinic/medical    Topical time codes: 00:50 - Steve’s story 2:36 - Caring is the healthiest thing you can do  3:37 - Creating his proven protocol  5:46 - 70% gain in cognitive function & creating The PC 6:22 - Caring for others as a driving force to heal 7:34 - Living life on purpose  12:39 - Building a program 18:06 - How caring helped 22:40 - Team approach  26:15 - Teams start at home 28:32 - The 4th quarter - finding purpose  32:11 - 24/7 Medical info, scaling, and integrating medical care into the home 35:45 - Compliance

For three decades, both Phil Koopman and Steve Wilson have been working in AI. They joined us on Making AI Work for You for a conversation about health tech safety and security.    With exceptional backgrounds and unparalleled experience, they share their perspectives on: Why cybersecurity is an “arms race” How safety standards differ from machine learning testing The considerations about the level of agency you give an AI system Why there needs to be a human “captain of the ship” Struggles with the software supply chain Why it’s critical to have rigorous engineering processes   Phil is an associate professor at Carnegie Mellon University, is the originator of UL 4600, and has been working on self-driving cars for 30 years.    Steve is CPO of Exabeam, is an author, a member of the TTIC, and is an expert in machine learning, LLMs, and cybersecurity. He’s been working in AI since 1992.    Topical time codes: 1:47 - Phil - The importance of humans in autonomous technology  5:10 - Phil - You need a captain of the ship for safety 7:04 - Steve - Agentic systems  11:09 - Steve - Software supply chains 15:39 - Phil - The challenge of making sure software is safe  17:54 - Phil - Testing doesn’t prove safety 20:27 - Phil - The purpose & value of UL 4600 23:06 - Phil - You can’t wait until something is on fire to put out the fire 24:16 - Steve - Culture of the Product environment  25:27 - Steve - Need for focus around safety and security for good decisions 26:07 - Phil - In embedded AI, there are real people on the other side  27:36 - Steve - Cybersecurity is an arms race 29:38 - Phil - People short-cut safety when they’re in a rush    Connect with Phil Koopman: https://www.linkedin.com/in/philip-koopman-0631a4116/  Learn more about UL 4600: https://ulse.org/ul-standards-engagement/autonomous-vehicle-technology Connect with Steve Wilson: https://www.linkedin.com/in/wilsonsd/  Learn more about Exabeam: https://www.linkedin.com/company/exabeam/  Connect with Sherri Douville: https://www.linkedin.com/in/sdouville/   Learn more about TTIC: https://medium.com/@news_52674/about 

Check out our uplifting interview with Darlene Cunha, Nurse Executive at Trinity Health on our Voice of Love series, brought to you by VoiceLove.   Darlene not only inspires through incredible stories from her personal experience, but she teaches us the way to follow in her loving footsteps by using the Caritas processes that lead to increased scores from patient experience to colleague experience and retention.    She clearly shares the message that everyone has the power to connect and to make change and reveals the tactical approach Trinity Health uses to achieve results. This is an absolute can't-miss interview!    Connect with Darlene: https://www.linkedin.com/in/darlenecunha/ Learn more about Trinity Health: https://www.trinity-health.org Learn more about the Cartias Processes: https://www.watsoncaringscience.org/jean-bio/caring-science-theory/10-caritas-processes/   Topical time codes:  00:42 - The importance of Caritas from the age of 4 2:56 - Helping people see the micro-caring moments 6:00 - The power within us to bring something special to every situation  9:38 - Supporting one another through hard times & “being the ripple” 13:27 - Building a culture of love  A community of love, education  Knowing you belong to something special  22:34 - Personal story from childhood that left a lasting impression  25:41 - Pay it forward and recognizing the caritas in action 31:13 - Measurements of success    _____ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

Legendary founder of Becker's Healthcare and healthcare investor, Scott Becker, joins us for a conversation about considerations for investing in technology - with an emphasis on trust, safety, and security.    Be sure to listen to listen in on this episode to hear about Scott's journey with investing, including advice he would give himself at the beginning of his investment journey.    https://youtu.be/jOV1y04DqFk     Topical time codes: 3:15 - Deciding what to invest in - starting with people you believe in who are working in areas you understand  6:05 - How to choose investments, and the waterfall 12:05 - How his investing has changed over time 16:42 - Choosing solutions that can scale   Connect with Scott: https://www.linkedin.com/in/scott-becker-ab7056176/     Scott is the founder of Becker's Healthcare, a partner at McGuireWoods LLP, healthcare investor, Harvard Law School graduate, and a CPA.    Learn more about Becker’s Private Equity and Business: https://beckerprivateequityandbusiness.com    Read Becker’s Healthcare: https://www.beckershospitalreview.com    https://youtu.be/jOV1y04DqFk    #heatlhcare #healthcareinvesting #venturecapital #healthtech 

In this compelling interview, Dr. Gordon Chen tells us how he and his wife, Dr. Jessica Chen, are working to add “Thrive” years to people’s lives through their new organization, ThriveWell.  A ThriveYear is an additional year of health span attained through optimized health, wellness, and purpose.  Gordon and Jessica spent 20 years working to transform primary care at ChenMed. Through his father’s journey being misdiagnosed with a terminal cancer, Gordon and Jessica became inspired to help seniors live longer, better quality lives, and through ThriveWell, they’re scaling the process.  He says that behavior change is one of the most critical components of adding Thrive years. Gordon also shared that care based on relationships and outcomes can help lower hospitalization rates by 230-50%, helping patients living 5-7 years longer than they otherwise might have.  Check out the full interview to hear more about Gordon’s journey, and how ThriveWell is focusing on 5 areas - personal, community, physical, nutritional, spiritual -  to help people reverse disease and add ThriveYears. Dr. Gordon Chen is the CEO and Co-Founder of ThriveWell, and a founding family member and former Chief Medical Officer at ChenMed. Topical time codes: 1:04 - About the journey at ChenMed and to ThriveWell 5:50 - Community focus 11:21 - Five focus areas for impact 16:18 - Goal to add 20,000 ThriveYears in each community they serve 21:27 - Optimizing care and reversing disease Connect with Dr. Gordon Chen: https://www.linkedin.com/in/drgordonchen/   Learn more about ThriveWell: https://www.thrivewell.com

Healthcare heavyweight investor, Bill Taranto, President of Merck Global Health Innovation Fund, joins us to share his investment strategies.  Taking a patient-first approach, he looks for use cases that need solved, and finds aligned organizations to create an integrated solution that will positively impact patients.  This interview is an absolute can’t-miss!! Bill shares how he evaluates opportunities, the relationship between CVC investors and tech investors, the regulatory environment, and shares some career successes. Topical time codes: 1:41 - Ecosystems are better for patient care - evaluating opportunities 3:17 - Use cases- patient access example  6:00 - Investment in pharma  8:20 - CVC investors and Tech investors  12;04 - Access considerations 15:56 - The regulatory environment  19:08 - AI and drug discovery  20:46 - A successful, long-term venture  Connect with Bill: https://www.linkedin.com/in/william-taranto-1b039b/   Learn more about Merck Global Health Innovation Fund: https://www.merckghifund.com   Connect with Sherri Douville: https://www.linkedin.com/in/sdouville/   Learn more about TTIC: https://medium.com/@news_52674/about 

In this MHWFY Voice of Love interview (brought to you by VoiceLove), Kiersten LeBar joins us for an awesome conversation about how to operationalize loving practices as part of a greater Loving Organization.    Kiersten is the Associate Chief Nursing Officer of Women’s, Children’s, and Psychiatry at the Medical University of South Carolina, a journey that started many years earlier when she was a pediatric patient at MUSC for cardiac care.    Her experiences at MUSC, especially of one particular nurse who made a huge impression on her by going the extra mile lead her to a career in nursing, and ultimately back to South Carolina to join the team at MUSC.    She shares how she leads with loving practices, stays connected to her team, the importance of listening and learning from the teams, and how to build support for priorities, get past challenges that arise, and plan for the future.    Kiersten shares incredible lessons, so be sure to watch or listen to this interview.    Topical time codes:   1:22 - Personal experience at MUSC as a child 2:37 - One nurse who made an impact, going the extra mile 4:38 - Patient-first culture, innovation, driving change  Always looking to serve patients better  6:55 - MUSC, a loving organization  8:44 - Assessing priorities 10:35 - Learnings throughout her career 12:28 - Building relationships and getting buy in 14:16 - Being intentional, listen, and learn 16:17 - Getting teams on the same page 17:23 - Kind is clear, having the hard conversations  19:05 - Finding where people can be successful  21:44 - Systematizing the processes   Connect with Kiersten LeBar: https://www.linkedin.com/in/kiersten-lebar-dnp-mmhc-cpnp-ac-2a257b40/ Follow MUSC on LinkedIn: https://www.linkedin.com/school/medical-university-of-south-carolina/posts/ Learn more about MUSC: https://muschealth.org  ___ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

Anurag Mairal, PhD joins us on Making AI Work for You about the role of technology in shaping and advancing healthcare worldwide.   Dr. Mairal talks to us about the importance of keeping all stakeholders in mind, and focusing on technology-enabled solutions that are patient-centered. He also talks about the role of policy as a lever to change.    Anurag Mairal is the Director of Global Outreach Programs for the Stanford Mussallem Center for Biodesign, and is an Adjunct Professor, Stanford University School of Medicine.   Topical timecodes:  1:28 - Merging areas of expertise for the greatest social impact 4:07 - Approach to healthcare solutions  - from sick care to healthcare to health 7:43 - how to use AI and tech to fill the gaps, helps patients, and is financially sustainable 12:05 - Digital native companies and traditional healthcare 15:36 - The role of policy in healthcare change  19:45 - Advice to others, 3 areas that help make an impact    Connect with Anurag Mairal: https://www.linkedin.com/in/mairal/  Learn more about Stanford Biodesign: https://www.linkedin.com/company/stanford-biodesign/posts/?feedView=all

In this interview, Johar Singh, CEO & Founder of Astra Wellbeing, and Shannon McPeak, Chief Wellness Officer at Astra Wellbeing & Founder/CEO of Operation Happy Nurse, talk about how their platform is changing the way healthcare workers are supported at work, helping to decrease burnout, patient safety and more.  Everything is accessible through sms communication, making it readily available and easy to use, allowing for very high user engagement. Check out the full interview to learn more about the work they’re doing. Topical time codes:  00:42 - About Astra Wellbeing & Operation Happy Nurse  2:39 - The why behind Operation Happy Nurse 5:37 - A robust approach to helping people find the help they need  7:35 - Incorporating the voice of the healthcare worker 8:56 - Piloting the platform 11:45 - relationship between provider burnout and patient safety Ratios of nurse/patient are very high  15:41 - Connection and Impact 17:51 - Physician participation in platform Learn more about Astra Wellbeing: https://www.astrawellbeing.com  Learn more about Operation Happy Nurse: https://www.operationhappynurse.org  Connect with Johar Singh: https://www.linkedin.com/in/johar23singh Connect with Shannon McPeek: https://www.linkedin.com/in/shannon-mcpeek 

In this MHWFY Voice of Love series (brought to you by VoiceLove), Julie Rish, VP of Consumer Experience at AdventHealth shares how investing in the company values and mission reflects its commitment to whole-person care.    Throughout the interview Julie emphasizes the importance of remaining steadfast to your goals, and the importance of caring for those both giving and receiving care at your organization.    She shares how AdventHealth uses “uncommon compassion,” celebration, and recognition to achieve their organizational goals and support their team.    Don’t miss this awesome interview. Julie shares amazing examples that any organization can use and benefit from.    https://youtu.be/nRgYqJZ7mx0   Connect with Julie Rish: https://www.linkedin.com/in/julie-rish-688938129/    About AdventHealth: https://www.adventhealth.com    Topical time codes:  00:48 - Love me, keep me safe, make it easy, own it 1:52 - Developing the culture, whole person care 4:21 - Various angles of “make it easy” and “own it” 6:01 - Aligning on core pillars 7:32 - Cohesion of values across the organization 9:46 - Helping people feel whole is the ultimate outcome  10:53 - How to live your values - be curious and empathetic  13:03 - Uncommon compassion leads to enhanced outcomes 15:40 - Personal connections & Impact on the team 16:58 - The Heart badge - connecting to why you serve    _____ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

Don’t miss this enlightening interview with Dr. Matthew Lungren, where he shares incredible insights about balancing technology in healthcare.    Dr. Lungren is the Chief Scientific Officer of Health and Life Sciences at Microsoft, and is an Adjunct Professor at Stanford University School of Medicine.    Sherri Douville, CEO of Medigram & Chair of the TTIC, Dr. Apurv Gupta and I spoke with Dr. Lungren about his journey at Stanford and Microsoft, and how his work in medicine and tech shapes the approach to his work.    Dr. Lungren truly embraces the possibility for technologies like generative AI in healthcare, but emphasizes the need for it to be safe and secure to enter mainstream healthcare.   Dr. Lungren clearly shares how important it is for all stakeholders to be involved in healthcare technology decisions, reminding decision makers that there’s a human life at the end of the solution change.    Be sure to watch or listen to this interview - there are so many important takeaways for those faced with these decisions on both the technological and clinical sides.   Connect with Dr. Lungren: https://www.linkedin.com/in/mattlungrenmd/     Learn more about Microsoft’s Pegasus program for startups: https://www.microsoft.com/en-us/startups/pegasus    Learn more about Medigram: https://www.medigram.com   Learn more about TTIC: https://medium.com/@news_52674/about    Topical time codes: 1:55 (Dr. Lungren) - Journey to Microsoft & balancing the weight of decisions between patients and technology 7:17 (Dr. Lungren) - Speech to text technology & bringing things successfully into the healthcare ecosystem  9:18 -  ambient technology  11:59 (Sherri) - frameworks & accelerating trust at the system level 15:08 (Dr. Lungren) - To stay on course with Generative AI, must Importance of multi-disciplinary teams, understanding use cases, gravity of work they’re doing  Safe, responsible way to implement 22:13 (Dr. Lungren) - How to evaluate what is safe, ready, and can make it into mainstream healthcare  26:19 - guardrails  28:25 - What physician executives need to properly vet the technology  30:21 - startups & Microsoft Pegasus program

Geoffrey Smith spent years working in human capital management, but after a collision of personal life and professional life, he knew he had to shift gears. He now spends his time focusing on helping those in healthcare positively impact patient experience and outcomes through love and compassion. He also hosts a podcast, Mo-Ments of Experience, inspired by his loving 14-year old beagle, Mo.  In this episode, Geoffrey shares how he found his true purpose, how his sweet pup helped him and his wife heal after tragedy, and how organizations can help their employees truly thrive while pursing their passion and providing amazing care. You don't want to miss this episode! Topical timecodes: 00:49 - finding his purpose 3:03 - Mo the beagle's impact 5:24 - collision of personal and professional life 8:29 - team dynamics and looking for pockets of brilliance 12:57 - engagement surveys 16:13 - the role of the team leader 19:20 - engaging the workforce 22:00 - the Standout program You an also catch our appearance on Geoffrey's show here: https://www.youtube.com/watch?v=Le8DpIp7074 Connect with Geoffrey Smith: https://www.linkedin.com/in/geoffreypsmith/   

In this MHWFY Voice of Love interview (brought to you by VoiceLove), Kimberly Bertini, Regional Director, Nursing Excellence for Baylor, Scott & White, Temple Market, joins us to share details about how the organization maintains their exceptional culture & outstanding results.    Kimberly shares how living the mission, trust, transparency, and shared governance are keys to success at Baylor, Scott & White.    She says from her first call with a recruiter at Baylor, Scott & White she could feel the warmth and transparency, a feeling she says is pervasive system-wide.   Through shared governance, Baylor, Scott & White is able to keep everyone aligned on the mission, and focus on the items important across their health system.    About Baylor, Scott & White: https://www.bswhealth.com   Connect with Kimberly Bertini: https://www.linkedin.com/in/kimberly-bertini-dnp-rn-ne-bc-3ba67212/   Topical time codes: 00:42 - Personal values 1:51 - Trustworthy relationships & caring for people as humans 3:37 - Transparency and immediate warmth at Baylor, Scott & White 5:59 - Strong culture system-wide through shared governance  9:24 - Finding the right fit and authentic values & mission 12:46 - The journey of incorporating shared governance at Baylor, Scott & White 18:41 - Outstanding organizational performance  ___ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

In our latest interview, Lonnie Hirsch joins us to talk about how to move healthcare forward through collaboration, building trust, understanding who others are, and operationalizing love in a systems-based way. He tells us that creating systems based in love, rather than fear, will lead to profits.    Lonnie is the co-founder of the Healthcare Reinvention Collaborative & is the founder and CEO of Forefront Healthcare Consulting.    He’s working to bring humanity to healthcare, and to connect those who are working on solutions, by looking at the whole system, eliminating silos, and amplifying the positive work.     Check out the full interview here: https://youtu.be/kakmrHE2rac   Connect with Lonnie Hirsch: https://www.linkedin.com/in/lonniehirsch/   Learn more about the Healthcare Reinvention Collaborative: https://www.linkedin.com/company/healthcare-reinvention-collaborative/   Learn more about Forefront Healthcare Consulting: https://www.linkedin.com/company/forefront-healthcare-consulting/   Topical time codes:   00:43 - About the Healthcare Reinvention Collaborative  6:07 - Vision for the collaborative  10:59 - What keeps people in silos 14:57 - Trust and understanding who others are