Innovation Storytellers

How do you bring discipline to innovation without stripping away the creativity that makes it powerful in the first place? In this episode of the Innovation Storytellers Show, I sit down with Stephen Parkins, Innovation Strategist and Founder of Culturedge, to unpack what it really takes to turn innovation into a strategic asset rather than a side project fueled by hope and enthusiasm.  Stephen brings an outside-in perspective shaped by an unconventional career spanning financial markets, startup entrepreneurship, and senior innovation roles within complex global organizations. That distance from the usual corporate playbook allows him to challenge some deeply held assumptions about how innovation should work and why so many well-intentioned efforts struggle to deliver measurable returns. We talk openly about the tension between creativity and structure, and why innovation does not fail because teams lack ideas, but because organizations lack clarity, consistent decision-making, and shared language. Stephen offers a thoughtful perspective on innovation management systems, including the much-debated ISO standards, and explains why guardrails are often misunderstood as constraints.  Drawing on real-world experience from large enterprises, he argues that structure, when well designed, creates the conditions for better experimentation, smarter risk-taking, and stronger alignment between innovators and the core business. The conversation also dives into strategy, funding, and culture, particularly the invisible friction between those running today's business and those inventing tomorrow's. Stephen shares how portfolio thinking, exposure to risk, and optionality can shift innovation from theater to real value creation.  We also explore his work as co-founder of Strategy Quest, a simulation-based approach that helps leaders practice decision-making under uncertainty, surface blind spots, and learn through consequence rather than theory. It is a compelling look at how scenario thinking and simulated environments can prepare the next generation of innovation leaders to see around corners. If innovation is meant to help organizations grow stronger in uncertain times, what needs to change in how leaders think about risk, culture, and decision-making, and are we brave enough to build systems that actually support that ambition?  

In this episode of the Innovation Storyteller Show, I sit down with Amy Freeze, a meteorologist, innovator, and public safety advocate who has spent decades helping people understand risk when it truly matters. Everywhere I go lately, conversations circle back to AI, but this one brings it out of the abstract and straight into our homes, our screens, and moments where trust can make all the difference. Amy shares her remarkable journey from broadcast journalism to becoming one of the most recognized voices in weather. We talk about her work forecasting major events like Superstorm Sandy and the Joplin tornado, and how those experiences shaped her sense of responsibility to the public. As the first female chief meteorologist in Chicago and a six time Emmy Award winner, her career has been built on credibility and calm communication. What fascinated me most was why she chose to create a digital avatar, and how she sees AI as a way to deliver urgent, accurate information at scale without losing the human connection people rely on in moments of uncertainty. We also dig into the fears and ethical questions surrounding digital twins, AI driven storytelling, and protecting name, image, and likeness. Amy offers a grounded perspective on why avoiding new technology can sometimes create more risk than adopting it thoughtfully. Together, we explore how empathy, trust, and clear storytelling help audiences move past fear toward understanding, especially when the stakes involve safety, language barriers, and real time decision making. This conversation reminded me that innovation does not have to feel cold or distant. It can be practical, human, and deeply rooted in care. We talk about how trusted voices evolve with technology, how stories help people accept change, and why the future of AI may depend far less on hype and far more on responsibility, context, and trust.  

My conversation with Elliott Parker, CEO of Alloy Partners and author of The Illusion of Innovation, was one of the most downloaded of 2025. Drawing on decades of experience launching startups with High Alpha and advising Fortune 100 companies at Innosight, Elliott explains why most corporate innovation efforts fall short. He outlines how organizational structures, incentives, and short-term metrics often prevent innovation teams from achieving the transformation they are tasked with delivering. Elliott also breaks down the critical difference between execution problems and learning problems, and why most corporations confuse the two.  Elliot shares how Alloy builds startups outside the core business, giving them the freedom to take risks, run fast experiments, and uncover opportunities that internal teams cannot reach. These external ventures enable corporations to explore innovative ideas, validate assumptions, and acquire the type of knowledge that drives long-term strategic advantage. Whether you are running an innovation team, funding one, or simply wondering why they rarely deliver game-changing results, this episode offers sharp insights, real examples, and a practical framework for thinking differently about how innovation works.  

What if risk management were not about playing defense, but about giving innovation the confidence to move forward? This is a replay of one of the most-listened-to Innovation Storytellers episodes of 2025. I am revisiting my conversation with Rose Hall, a former senior innovation leader at AXA XL, professional engineer, and long-time advocate for rethinking how organizations approach risk, because the ideas shared here feel even more relevant today. Drawing on her experience building digital platforms, business ecosystems, and client-driven innovation programs, Rose explains why risk and innovation are far more connected than most leaders realize. We talk about the often invisible role insurance plays beneath some of the world's most ambitious innovations, from advanced infrastructure projects to space exploration.  Rose shares how companies like SpaceX approach complex, layered risk and why traditional insurance models are struggling to keep pace with realities such as cyber exposure, climate volatility, and geopolitical uncertainty. The conversation also turns to emerging technologies like artificial intelligence. There is no single insurance product designed to cover AI, but Rose unpacks how existing policies may respond when things go wrong, and why that gray area demands a more adaptive and informed approach to risk management. It is a reminder that innovation rarely fits neatly into legacy frameworks. Partnerships emerge as a central theme. Rose argues that no organization can solve these challenges alone. Progress depends on collaboration between insurers, startups, and large enterprises who are willing to share insight, experiment responsibly, and rethink old assumptions together. This episode replay challenges the idea that risk management slows progress. Instead, Rose reframes it as a foundational enabler of growth, resilience, and long-term value. When risk is understood and managed well, innovation does not shrink; it accelerates. Has risk management been holding your organization back, or could it be the very thing that helps you move faster and smarter?  

What does it really take to innovate at a global scale when speed, precision, and trust all have to coexist? In this episode of the Innovation Storytellers Show, I sit down with Dr. Paul Schlinkert, Senior Global Innovation Lead at DHL Supply Chain, to unpack how one of the world's most complex logistics organizations turns bold ideas into operational reality. From robotics and AI to transparency and culture, this conversation goes beyond technology to reveal the human systems that enable large-scale innovation. Paul shares his unconventional journey from biochemistry and nanotechnology to global supply chain leadership, and how a scientific mindset shapes his approach to logistics, problem-solving, and continuous improvement. The discussion explores how DHL has quietly transformed warehouse operations through robotics, automation, and digital tools, while keeping people firmly at the center of the equation. The conversation also dives into the often overlooked side of innovation. Change management, storytelling, and trust. Paul explains why transparency matters, how naming robots can increase adoption, and why open conversations about failure are just as meaningful as celebrating success. Together, Paul and I explore how innovation leaders can cut through hype, build credibility, and create environments where new ideas actually stick. Looking ahead, Paul offers a grounded perspective on what comes next for AI, robotics, sustainability, and supply chains, including where expectations may need to be reset and where long-term value will emerge. The episode closes with a thoughtful reflection on the innovations that shaped humanity, the teams that inspire enduring creativity, and what the world may need next to move forward responsibly. So if innovation really is a team sport, how transparent, human, and honest are we willing to be to bring others along for the journey, and what kind of future are we inviting people to believe in?  

Have you ever wondered whether your biggest roadblock is not the idea itself, but the way people see you before you ever open your mouth? This week, we take a very human turn on the Innovation Storytellers Show as I sit down with Lirone Glikman, CEO, global business development leader, and the author behind The Super Connectors Playbook.  Lirone has spent two decades helping people understand something many of us overlook. Your brand is already setting the tone for every meeting, every pitch, and every moment when you try to move an innovation forward. Our conversation moves from the deeply personal to the highly practical. Lirone shares how she teaches leaders to understand the strengths and values that truly define them, how to find the gap between who you believe you are and how others read you, and why authenticity paired with strategy is the foundation for any successful relationship at work.  My guest explains her six-pillar approach to becoming a super connector, and shows how innovators can use these principles to navigate corporate silos, involve the right allies early, and communicate with greater clarity and presence. Her stories bring workplace dynamics to life, from collaborating with overloaded teams to protecting your ideas in rooms where voices can be overshadowed. We also talk about the future. Lirone offers a candid view on how AI is reshaping personal branding, how to use these tools without losing your human signature, and why relationships remain the real currency inside complex organisations. For listeners working in innovation, product, or transformation roles, this conversation provides the language to understand your place in the system and the practical steps to raise your visibility intentionally. So the question becomes, what story is your brand telling before you even enter the room, and how ready are you to shape it with purpose?  

Why do so many people still picture utilities as dusty infrastructure, monthly bills, and storm alerts, when in reality they sit at the centre of some of the most inventive work happening in our communities today? This question sets the stage for a conversation that opens the door to a world most listeners rarely see. In this episode of the Innovation Storytellers Show, I speak with Robb Dussault, Manager of Grid Edge Innovation at Duke Energy, who brings decades of experience in engineering, product development, customer programs, and safety innovation. Robb helps listeners understand how a modern utility actually works and why the future of energy depends on the ideas emerging from teams like his. From early work on hazardous switchgear to the rise of remote sensors, robots, drones, and even autonomous flaggers on road crews, Robb explains how practical questions about safety and reliability often drive innovation. He shares stories about customer research that shifted major programs, the growing influence of agile methods in a traditionally conservative field, and the value of checking every shiny idea against real human behaviour.  Listeners also hear how batteries, home energy storage, electric vehicles, and residential demand response are quietly reshaping the grid and changing the relationship between customers and utilities. Robb offers clear insight into how this shift toward interactive energy is accelerating far faster than most people realise. The conversation moves from early memories of intimidating power labs to a thoughtful look at what comes next for communities facing rising demand, new electrification trends, and pressure to deliver cleaner, more affordable energy. Robb shares his hopes for the next wave of innovation, the role of AI in sectors like healthcare, and why innovators in any industry should pay closer attention to customer needs before building ambitious pilots. It is a grounded, eye-opening dialogue that reveals the creativity and responsibility within the utility sector.  

What happens when innovation is shaping your life in ways you never see? That is the question at the heart of this conversation with Portia Lane Child, Director of Innovation and Strategy Services at BAE Systems.  While most of us recognise the consumer brands that dominate our daily world, far fewer realise how deeply companies like BAE Systems influence the systems that keep us connected, protected, and moving. Portia's work lives in that fascinating space, where advanced engineering meets national mission, and where the innovations you never hear about are often the ones shaping your future. During our discussion, Portia shares how she helps steer innovation inside one of the world's most complex aerospace and defence organisations. She talks about the human side of innovating within a massive enterprise, the challenge of moving ideas across technical and organisational silos, and the lessons she learned growing up as a lobster fisherman's daughter that still guide how she builds teams and champions new ideas.  Her story about creating an internal accelerator that changed how the business nurtures ideas is a powerful reminder that innovation only takes root when people feel supported to experiment, communicate, and stretch beyond familiar boundaries. We also explore the shifting incentives shaping today's innovators, from the pressure of short-term financial cycles to the growing importance of longer horizons in the age of AI. Portia opens up about what it really takes to move from idea to impact inside a mission-driven organisation, why customer conversations matter more than ever, and how modern innovators can develop the resilience and curiosity needed to operate in fast-moving technical environments. My guest also shares inspiring reflections on the inventions that shaped her, the role models who sparked her imagination, and the breakthroughs she believes the world needs most.  

What can the world of corporate innovation learn from the people who spend their careers dealing with risk, secrecy, and the unknown every single day? That question stayed with me throughout my conversation with Susie Braam, the former head of innovation inside the United Kingdom's national security agencies.  In this episode, I step into territory that most of us will never experience firsthand. Susie takes us inside the thinking, culture, and decision-making that shaped innovation across MI5 and MI6, and how those lessons translate into the way we build and lead modern organizations. I talk through her journey from operational counter-terrorism work to being asked to create innovation capabilities across the intelligence community. What struck me most was how she learned to break through silos that were deeply entrenched, sometimes to the point where teams refused to sit in the same room.  Susie explains how risk is viewed very differently within national security, what it means to make decisions with incomplete information, and how leaders can learn to think in terms of probabilities rather than certainties. Her stories reveal how culture, communication, and curiosity can become the real engines of change, even in the most highly regulated environments. We also explore what corporate innovators can borrow from intelligence work, including how to create genuine alignment across organisations, how to make decisions with imperfect data, and how to build innovation systems that actually move.  Susie shares the pressure innovators face when resources are scarce, careers are on the line, and progress is slow to measure. She leaves us with powerful reflections about the kind of mindset shift the world needs now, far beyond technology itself. So the real question becomes this. Are we ready to rethink how we lead, collaborate, and take risks? I would love to hear your thoughts.  

This week on Innovation Storytellers, I sit down with Robyn Bolton, Founder and Chief Navigator at MileZero, to uncover how one of the most successful household products almost never made it past the boardroom. Before launching her consultancy helping leaders of large companies use innovation to drive consistent growth, Robyn was part of the Procter and Gamble team that created and launched Swiffer, a product that changed how millions clean their homes and reshaped the way corporate innovation is judged. Robyn takes us inside the high-stakes moments at P&G when the data said Swiffer would fail while real-world tests told a completely different story. She describes how passionate storytelling, courage, and evidence from the field ultimately won the day. In that pivotal boardroom, one leader even put his career on the line to ensure the product's launch, proving that innovation is as much about conviction as it is about numbers. We also explore the cultural lessons from Swiffer's global rollout, including why the product thrived in the United States but struggled in Italy, where cleaning was seen as an act of devotion rather than efficiency. Robyn explains how understanding emotional and social context can make or break a global innovation. Her insights extend beyond consumer products to any leader trying to turn bold ideas into scalable reality. In the final part of our conversation, Robyn reflects on her years working with Clay Christensen and why she continues to champion the "Jobs to Be Done" framework. She shares how innovators can use storytelling to connect with hearts and minds, and how companies can equip internal champions to advocate for change. This episode is a masterclass in balancing data with belief, logic with emotion, and vision with timing to bring truly transformative ideas to life.  

In this episode of Innovation Storytellers, I sit down with Annalisa Gigante, Vice Chair and Governing Board Member of the Henry Royce Institute, to explore how innovation truly works inside organizations. Annalisa has spent her career turning complex ideas into commercial realities. From helping bring new materials to everyday products like toothbrushes and ski poles to shaping billion-dollar innovation strategies for companies in life sciences, chemicals, and digital technologies, her story is both convenient and inspiring. We begin by tracing her unexpected path into innovation, back when it was still referred to as "business development." She recalls being handed a new material and told to find a market for it. That challenge taught her one of the most powerful lessons in innovation: how to transition from a technology-driven approach to a market-driven one.  Annalisa explains how curiosity led her to discover possibilities that her company's engineers had overlooked, opening up new consumer markets and changing how her teams thought about value. It was the beginning of a career spent helping organizations connect invention to impact. Throughout our conversation, Annalisa shares what it takes to create a lasting, innovative culture. She discusses building bridges between R&D and finance, how to measure and manage risk, and why learning to speak the language of every department is crucial. She describes innovation as a living ecosystem that depends on balance. Too much money and comfort can stifle creativity, but too little structure leads to chaos. Finding the "Goldilocks zone" for innovation, she says, is the real work of leadership. We also discuss deep tech and advanced materials, where patient capital and long-term vision are crucial. Annalisa offers a clear-eyed look at how breakthroughs move from the lab to the market and why the same principles apply whether you are scaling a startup or steering a global enterprise. She believes that innovation is as much about mindset as it is about technology, and that the most resilient organizations learn to treat failure as data, not defeat. Before we ended, Annalisa shares her passion for supporting women founders in the healthcare and life sciences sectors. With only a small fraction of funding going to female-led startups, she argues that closing this gap is not only fair but vital to solving the world's most challenging problems. It is a conversation about vision, courage, and the systems that allow great ideas to take root and thrive.  

In this episode of the Innovation Storytellers Show, I sit down with Jesper Kamp, Regional Director for Europe at Atom Computing, to explore how quantum computing is redefining what's possible in innovation. Jesper and I first met at TechBBQ in Copenhagen, surrounded by thousands of entrepreneurs, scientists, and visionaries. Our conversation picks up where that meeting left off, inside the historic Niels Bohr Institute, where we dive into how this extraordinary technology will change the way we analyze data, design products, and solve the world's biggest challenges. Jesper shares his remarkable journey from diplomacy to deep tech, describing how his twenty-five years at the Danish Ministry of Foreign Affairs led him to roles in Silicon Valley, China, Turkey, and beyond. Now at Atom Computing, he's helping Europe harness the world's most powerful quantum systems to accelerate discovery and innovation across industries, from pharmaceuticals to materials science. This isn't a technical lecture. It's a conversation about what every innovator, product leader, and entrepreneur needs to know about the quantum era that's arriving faster than most people realize. Jesper explains how quantum and classical computing will soon work hand in hand, why companies must prepare their teams now, and how the next wave of breakthroughs will come from those ready to experiment early. If you've ever wondered how quantum computing will shape your world, this episode will leave you rethinking the future of innovation itself.  

What happens when music, art, and technology collide in the hands of a true innovator? In this episode of the Innovation Storytellers Show, I sit down with Damian Kulash Jr., frontman and co-founder of OK Go, the Grammy-winning band known for turning creativity into spectacle. From dancing on treadmills to performing in zero gravity, OK Go has redefined what a music video can be, transforming pop songs into visual experiments that blend engineering, art, and unfiltered joy. Damian opens up about the punk roots that shaped his DIY approach to innovation and the thrill of breaking rules in pursuit of authenticity. He reflects on how the band's viral experiments were never about chasing clicks but about creating something so unexpected and so human that it makes people stop and feel wonder again. From silk-screening posters in art school to building massive Rube Goldberg machines in warehouses, his creative journey reveals how experimentation and emotion power real innovation. Together, Damian and I explore how art and technology can amplify empathy, why authenticity resonates more than virality, and how collaboration remains humanity's best innovation. We discuss the parallels between creative risk-taking and corporate invention, the need for radical cooperation in an AI-driven world, and why OK Go's work continues to spark curiosity and connection around the globe. This conversation is full of laughter, honesty, and creative insight, reminding us that innovation does not always come from the lab or the boardroom. Sometimes, it comes from a garage, a camera, and a belief that wonder itself can change the world.  

In this week's special Nordic Visionaries episode on the Innovation Storytellers Show, I enjoyed a conversation that started at TechBBQ in Copenhagen and quickly stretched from refugee camps in Kenya to data centers in Norway and boardrooms in Silicon Valley. I sat down with Soulaima Gourani, a Moroccan-Danish entrepreneur now based in Palo Alto, for this special episode supported by the EU Nordic Council of Ministers and the governments of Norway, Denmark, Sweden, and Finland.  Soulaima shares how she went from growing up in remote Danish towns and troubled neighborhoods to becoming a VC-backed founder, keynote speaker, and author. She describes a life built on agency and resilience, from leaving home young and navigating early setbacks to discovering flow in a full calendar. Her line that pressure is a privilege sets the tone for a candid look at ambition, stamina, and the choices that shape a founder's path. We unpack her two current ventures, Happioh and Ailo. At Happioh, she is building an AI agent gym and a meeting spam filter that lives in the pre-meeting space, where agendas get fixed, invites improve, and agents are monitored and taken off air the moment they drift. That same scaffolding is supporting a healthcare use case in low-resource settings, where AI can nudge junior clinicians to ask the right questions and auto-complete forms so scarce doctors can see more patients with greater focus.  Storytelling runs through the entire discussion. Soulaima breaks down how she learned the language of venture, sharpened her narrative, and raised capital from scores of investors over Zoom. She talks openly about the realities of governance, the discipline of staying forever in beta, and the difference between being busy and being productive.  We also explore what the Nordics contribute to global innovation culture, from emotional intelligence and community orientation to the need to think bigger from day one. In the hot seat, she picks the internet as the greatest innovation, dreams about joining a space program, and makes a heartfelt case for curing cancer, noting why AI gives her real confidence that progress will arrive faster than many expect.  

In this episode of Nordic Visionaries, I had the chance to sit down with Magnus Egeberg, CEO of Mastercard Payment Services, live at TechBBQ. Magnus shared his journey from consulting and Nets to leading Mastercard's Nordic business, and how he found himself at the center of one of the company's most significant acquisitions. He walked me through what it meant to migrate national payment infrastructures across five countries, handling trillions of dollars while making sure everything worked flawlessly from day one. We talked about the role of account-to-account payments as the backbone of both consumer and business transactions, and why the next wave of innovation lies in embedded finance. Magnus described how payments are being integrated directly into the workflows of professionals in industries such as law and healthcare, making once cumbersome processes faster, safer, and far more intuitive.  Cybersecurity was another prominent theme in our conversation. Magnus explained why security is never an add-on at Mastercard but part of the DNA, from zero-trust design to developer training and global threat intelligence. He also shared a very personal story about his battle with cancer, and how it deepened his admiration for medical innovation. As we wrapped up, Magnus pointed to sustainability as the innovation challenge of our time and why Mastercard is pushing toward net zero by 2040. It was an inspiring reminder of how financial infrastructure, resilience, and human stories all intersect in the Nordics.  

In this episode of the Innovation Storytellers Show, I sit down with John Rossman, the former Amazon executive who helped launch the Amazon Marketplace and is a co-author of Big Bet Leadership: Your Transformation Playbook for Winning in the Hyper-Digital Era. Our title says it all: How to Continue, Kill, or Pivot Your Pilots with Clarity and Confidence.  John and I get practical about the moments that make or break innovation programs, from shaping the problem statement to running the high-stakes meetings where leaders must choose a path. If you have ever wondered why competent pilots stall, or how to defend a tough call in the room, this one is for you. John takes me inside the "working backwards" mindset and the rewired playbook he built with T-Mobile's new business incubation team in Bellevue. We also dig into how decisions actually get made.  John lays out the discipline behind those pivotal Continue, Kill, Pivot, or Confusion meetings, including clear criteria, facilitation, and communications so decisions stick rather than drift into ghost projects. We discuss strategic communication and the role of the Chief Repeating Officer, drawing lessons from successes at Amazon and hard-won insights, such as the Gates Foundation's inBloom post-mortem, where great technology and funding still failed without a proactive narrative that addressed resistance. You will hear how I approach innovation culture as an anthropologist, treating every company like its own country, with its own history, norms, and incentives that shape what is possible. We explore tools that invite people into the future rather than dictate it, such as "imagine if" framing and pre-mortems, which surface risks without killing momentum.  John also shares a few provocative ideas he believes the world needs now, from real-time freedom to shift cloud workloads to snap-switching your mobile carrier, all designed to put choice and competition back in the hands of users. If you are juggling pilots and pressure, this conversation gives you a plain-English playbook for moving from noise to momentum. You will leave with concrete steps to sharpen your problem statements, wire your experiments to the P&L, structure decisive meetings, and communicate like a leader who can carry a big bet across the line. Listen in, take notes, and get ready to make your next decision with clarity and confidence.  

I sat down with Lukas N. P. Egger, VP of Product Strategy and Innovation at SAP Signavio, to explore how storytelling derisks significant transformation and AI programs. We begin with his path from Austrian startup life to leading innovation within a global enterprise, and why early "peacocking" demos are only the first step.  Lukas demonstrates how he and his team transform messy narratives and SOPs into usable process models, then utilize Signavio's Transformation Advisor to connect business pain points to the first processes worth addressing. What struck me most is his take on strategy as a story. He explains how the correct narrative makes the unfamiliar feel familiar, helping teams bridge silos, align incentives, and transition from feature checklists to real outcomes. I share my approach to co-creating a shared future with stakeholders before pitching any solution, and Lukas adds a candid look at why some high-ROI pilots still fail when they threaten power structures. We discuss reframing, empathy, and the mindset shift innovators need to achieve lasting impact.  Lukas also raises a timely warning about AI systems that can build emotional rapport at the marginal cost of electricity, and why our incentive structures need an upgrade if we want technology to serve people, not the other way around. If you have a high-stakes AI initiative on your desk and you need a story that lowers the cost of failure, this conversation will give you practical ways to start, align, and deliver.  

Mandates, metrics, and momentum decide whether great ideas ever reach the boardroom. In this episode of the Innovation Storytellers Show, I sit down with Jonathan Livescault, Managing Director at Itonics, to unpack how enterprise innovators move from hunches to hard results.  Jonathan shares the origin of Itonics' "Big Picture" framework, built to give leaders a clear mandate, shared governance, and the right KPIs across the entire innovation lifecycle. He explains why ideation is only one piece of the puzzle, how strategic foresight defines the "where to play," and what it takes to run disciplined pilots that fold fast and scale faster. You'll hear how global brands replace scattered spreadsheets with a single source of truth, create a visible performance cockpit for executives, and align risk appetite with a balanced portfolio of bets. We explore culture, transparency, and the handoff problem that kills promising pilots, then dig into practical ways to set stage gates, secure ownership, and measure progress in real time. If you've ever struggled to turn innovation into a repeatable business function, this conversation offers a step-by-step view of the processes, mindsets, and tooling that make it work at scale. Tune in to learn how to give your program a clear mandate, choose smarter metrics, and build momentum that lasts.  

I sit down with two innovation leaders from one of America's oldest and most trusted consumer brands. Leah Fischman Hunter, Director of the Innovation Lab, and Ginny Fahs, Director of Product R&D at Consumer Reports, join me to unpack how a 90-year-old nonprofit is building modern tools for an online world filled with AI hype, dark patterns, and data brokers. I share a personal connection at the top. In 2004, I helped launch Consumer Reports WebWatch in the press, when most sites hid executive names, contact details, and return policies. That early effort to bring transparency to the Internet in the 1990s is why this episode matters so much to me.  Two decades later, the stakes are even higher, with scams in our inboxes, consent buried in legalese, and AI systems shaping what we see and buy. CR has always had our backs and I wanted you to hear how they are doing it again. Leah and Ginny explain how Consumer Reports blends advocacy with product building. Their team translates privacy laws into something people can actually use. We dig into Permission Slip, a free app that lets you reclaim your data and tell companies to stop selling it. We discuss the reality of an opt-out culture in the United States, why people feel powerless regarding data, and how CR's independence and mission enable it to prioritize the public interest. We also explore Ask CR, an advisor grounded in tested ratings and reporting, rather than ads or affiliate commissions. We zoom out to the bigger shift happening with AI. I raise the worry that conversational agents often deliver a single definitive answer, while consumers still need choice and transparency. Leah and Ginny describe early work with academic partners on pro-consumer agentic systems and what duty of care and duty of loyalty could look like in software built for people, not just profits. We explore why online evidence needs clearer authorship, how to consider deleting data from platforms you rely on, and where education must catch up quickly. If you care about your privacy, your wallet, and the truth behind the products you buy, this one is for you. You will walk away with a clearer picture of what rights you already have, how to exercise them without hiring a lawyer, and why organizations like Consumer Reports still matter when technology moves faster than the rules that govern it.  

In this episode of The Innovation Storytellers Show, I sit down with Thai Nguyen, Managing Director of Diverge, the corporate venture and innovation arm of Hensel Phelps. With more than 20 years of experience in architecture and construction, Thai is charting a bold new path for the built environment by reimagining how disruptive solutions are discovered, tested, and scaled. From laser scanning and drones to the rise of robotics and generative AI, Thai shares how innovation is reshaping everything from fieldwork to leadership mindsets. We explore why simplicity is key to adoption, how "field first" thinking drives sustainable change, and why empathy is critical when overcoming resistance to new technology. This conversation goes far beyond blueprints and buildings. Thai opens up about his nonlinear career journey, the appetite for change that has guided him, and his vision for creating a culture of open collaboration across the construction industry.  Whether you are in tech, design, or business leadership, his insights on navigating complexity, balancing people with technology, and leading through uncertainty will resonate.