CIO Talk Network Podcast

Organizations want the speed that AI promises, but they also need judgment. In this episode, Earl Newsome, CIO at Cummins, and Viren Shah, Chief Digital and Information Officer at AGCO, join Sanjog Aul to discuss why the CIO should help guide ethical and responsible AI adoption. They share lessons on trust, safety, value creation, team readiness, and what leaders must do to make AI work for everyone. Topics Covered   00:00 – Introduction 02:45 – AI pressure vs leadership responsibility 06:30 – Balancing ambition with judgment 10:55 – What responsible AI really means 15:20 – The role of human guidance 19:40 – Empowering teams while protecting the enterprise 24:30 – Rethinking how AI value is measured 29:15 – Choosing when to say yes or no 33:40 – The evolving role of the CIO 38:10 – How organizations should structure AI ownership 42:00 – What leaders want to shape in the next few years Full transcript: https://www.ciotalknetwork.com Follow CIO Talk Network   LinkedIn: https://www.linkedin.com/company/cio-talk-network X (Twitter): https://twitter.com/ciotalknetwork Website: https://www.ciotalknetwork.com About CIO Talk Network   CIO Talk Network is a global community where business and technology leaders share experiences, challenge assumptions, and learn from each other. Every episode is designed to provide clarity, context, and real value without hype.

Organizations are investing heavily in AI training and upskilling programs. Yet many still find that true capability is uneven. AI readiness is not just a list of tools or skills. It is the habit of thinking critically, questioning outputs, and learning continuously when solutions are not fixed. In this episode of CIO Talk Network, Miro Humer, Vice President and CIO at Case Western Reserve University, joins host Sanjog Aul to explore how education systems and workplaces can work together to build real AI readiness that lasts beyond the classroom. Topics Covered 00:00 Introduction 05:12 Why traditional training falls short 11:30 The role of curiosity and judgment 18:40 Bridging education and work environments 27:15 Who should own AI readiness 38:00 Leadership takeaways Full Transcript and Episode Details: https://www.ciotalknetwork.com/bridging-the-ai-readiness-gap/ About CIO Talk Network: CIO Talk Network is a global peer-led platform where enterprise leaders share experience-based insights without pitch or fluff. Follow CIO Talk Network: LinkedIn: linkedin.com/company/cio-talk-network Twitter/X: twitter.com/ciotalknetwork Website: ciotalknetwork.com

The IT function is evolving fast. It's no longer just about maintaining systems but about shaping culture, driving innovation, and aligning technology with business goals. In this episode of CIO Talk Network, Dominic Redmond, Chief Information Officer at PageGroup Business Technology, joins host Sanjog Aul to explore how CIOs can reimagine their teams to lead with agility, business fluency, and people-first leadership in an AI-driven world. Topics Covered: 00:00 – Introduction 06:30 – IT as cost center → value driver 14:45 – Fact, fear, and faith in IT investment 23:10 – Co-creation and cross-functional ownership 30:00 – Reskilling and navigating rapid AI adoption 38:20 – Business fluency for IT professionals 45:10 – Governance, agility, and architectural flexibility 53:00 – Leadership mindset shifts for the future Full Transcript & Episode Details: https://www.ciotalknetwork.com/reimagining-the-it-team-people-culture-leadership/ Youtube Link : https://youtu.be/9imb5Plyz50 Vimeo Link: https://vimeo.com/1127461008?share=copy&fl=sv&fe=ci About CIO Talk Network: CIO Talk Network (CTN) is a global, peer-led platform where enterprise business and technology leaders share authentic, experience-driven insights. Hosted by Sanjog Aul, CTN sparks honest conversations that challenge conventional thinking and inspire leadership transformation. Follow CIO Talk Network: LinkedIn: https://www.linkedin.com/company/cio-talk-network X (Twitter): https://twitter.com/ciotalknetwork Website: https://www.ciotalknetwork.com

In an era of black swan events, economic volatility, and rapid technological change, leaders must balance growth with governance to build organizations that endure. In this episode of CIO Talk Network, Dr. Ramesh Gopal, Chief Risk Officer for UAE & Saudi and Head of Credit Risk at CEEMEA for Deutsche Bank, joins host Sanjog Aul to share lessons from past crises, strategies for aligning agility with control, and ways to embed a risk-first mindset across the enterprise. Topics Covered: 00:00 – Introduction 02:49 – When assumptions fail: Lessons from 2008 07:12 – Thresholds, policing, and human bias in risk 10:09 – The biggest illusion of preparedness 13:05 – Appetite, tolerance, and execution 16:54 – Bridging the GRC–business gap 20:51 – Real-time, modern risk management 24:04 – Risk in the citizen development era 27:20 – Decentralizing risk ownership 33:29 – Challenges in building a risk-aware culture 36:08 – Blueprint for future-ready risk management 40:30 – An appeal to business & tech leaders 43:16 – G² + R²: Good growth and right risk 🎧 Listen on your favorite platform: Vimeo: https://vimeo.com/manage/videos/1109100382 Full Transcript & Episode Details: https://www.ciotalknetwork.com/how-risk-aware-leaders-build-what-lasts/ Apple Podcast: https://podcasts.apple.com/in/podcast/how-risk-aware-leaders-build-lasts/id1089793150?i=1000722274046 About CIO Talk Network: CIO Talk Network (CTN) is a global, peer-led platform where enterprise business and technology leaders think out loud—without pitch or fluff. Hosted by Sanjog Aul, CTN delivers authentic, experience-driven insights that challenge conventional thinking. Follow CIO Talk Network: LinkedIn: linkedin.com/company/cio-talk-network X (Twitter): twitter.com/ciotalknetwork Website: ciotalknetwork.com Guest Bio: Dr Ramesh Gopal Expert Insights and Contribution #RiskManagement #Leadership #BusinessResilience #CIOLeadership #CTNTalks

The surge in digital transformation initiatives has brought forth many cybersecurity challenges. Businesses are under pressure to offer seamless digital experiences, which often means integrating multiple platforms and technologies. Yet, each integration point is a potential vulnerability. As cyber threats grow more sophisticated, how can businesses ensure robust security without hindering the user experience or compromising the operational flow? Guest: Prasanna Kumar Burri, Group Chief Information Officer, Dangote Industries Guest Bio: https://www.ciotalknetwork.com/contributor/prasannakumar-burri More on this Episode: https://www.ciotalknetwork.com/stitching-seamless-digital-journeys-in-a-minefield-of-threats/ More on Security: https://www.ciotalknetwork.com/topics/security/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Low-code systems democratize artificial intelligence tools, allowing nontechnical staff members to produce data-driven apps independently. This movement creates questions about governance, security, and quality control even while it gives innovators agility and speed. How can companies enable low-code tool-equipped business units to provide strong security and governance? Are there best practices for juggling autonomy with control in democratized AI systems? What unanticipated difficulties might result from this move toward general AI availability? Guest: Udit Pahwa, Chief Information Officer at Blue Star Limited Guest Bio: Udit Pahwa More on this Episode: https://www.ciotalknetwork.com/low-code-ai-apps-enabling-innovation-ensuring-control/ More on AI & ML: https://www.ciotalknetwork.com/topics/artificial-intelligence-machine-learning/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/  

Leaders today face growing pressure to move faster. They're driving digital transformation, adopting AI, and launching new business models at record speed. But when speed goes unchecked, it can cause chaos, from strategic drift to operational risk. In this episode of CIO Talk Network, Alejandro Martinez Galindo, Chief Information Officer at Fortrea, joins host Sanjog Aul to explore how to build momentum without losing control. Drawing from real-world experience, including lessons from a fast-paced cloud ERP rollout, Alejandro shares practical ways to balance speed with structure. He discusses approaches such as multi-speed operating models, molecular organizations, democratized AI training, and business-led governance. You'll learn how to keep innovation moving quickly while keeping it safe and sustainable. Topics Covered: • 00:00 – Introduction • 02:02 – When moving too fast backfires • 06:59 – Guardrails that build confidence • 10:06 – Multi-speed IT and the "molecular" organization • 14:21 – Democratizing AI and building co-intelligence • 20:33 – Starting at the edge for safer AI experiments • 24:46 – Governance and compliance that empower, not restrict • 27:15 – Managing change and avoiding pilot purgatory • 33:27 – Rethinking risk tolerance in the AI era • 36:44 – Building new leadership muscles • 42:36 – Pragmatic innovation that ties to real business value • 47:18 – Final advice: innovate boldly, but with confidence Listen on your favorite platform: • 𝐘𝐨𝐮𝐓𝐮𝐛𝐞: https://www.youtube.com/@CIOTalkNetwork • Full Episode & Transcript: https://www.ciotalknetwork.com/the-paradox-of-speed-scaling-innovation-without-losing-control • Download Transcript (PDF): https://www.ciotalknetwork.com/.../transcript.pdf About CIO Talk Network: CIO Talk Network (CTN) is a global, peer-led platform where enterprise leaders share real, experience-driven insights without pitches or fluff. Hosted by Sanjog Aul, CTN helps technology and business leaders exchange ideas, challenge norms, and grow together. Follow CTN: LinkedIn: https://www.linkedin.com/company/cio-talk-network X (Twitter): https://twitter.com/ciotalknetwork Website: https://www.ciotalknetwork.com Tags: #Innovation #SpeedVsControl #CIOLeadership #AI #DigitalTransformation #RiskManagement #Governance #EnterpriseIT #CTNTalks

Enterprise AI is shifting from assistive to autonomous. Like human metabolism regulates energy for balance, AI now has a metabolism of knowledge that constantly consumes, transforms, and acts on data. Without strong governance, this evolution can amplify bias, create opaque decision loops, and introduce systemic risk. In this episode of CIO Talk Network, Vince Kellen, Chief Information Officer at the University of California San Diego, joins host Sanjog Aul to unpack a practical governance playbook for agentic AI. They explore multi layer controls, probabilistic self regulation, internal and external auditing, and an adoption first approach that keeps AI explainable, aligned, and controllable. Topics Covered: 00:00 Introduction and why AI needs a metabolic metaphor 03:30 Origin of the framework and knowledge flow in organizations 05:30 Five layers of governance and regulation in agentic AI 08:50 Centralized authority versus federated control 11:20 Customization, standards, and a moving target 13:20 Agents as the new focus of regulation and quality 16:00 Good versus perfect and making practical progress 20:00 Real UC San Diego assistants and use cases 24:45 Who is watching: ensemble of experts safety checks 27:00 Internal and external audits for AI systems 28:30 ROI of governance and when it can be lightweight 31:20 Updating existing AI governance with the metabolic lens 33:30 Continuous delivery and adoption management 34:10 Risks of under regulating critical processes 36:00 Technology versus change management 37:50 A CEO level case for knowledge centric AI 40:18 Closing Listen on your favorite platform: Youtube: https://www.youtube.com/watch?v=DOXvAwy2j_M Vimeo: https://vimeo.com/1071344023 Full Transcript and Episode Details: https://www.ciotalknetwork.com/the-metabolism-of-knowledge-in-agentic-ai-governing-ai-before-it-governs-us/ About CIO Talk Network: CIO Talk Network is a global peer led platform where enterprise leaders share candid insights that challenge conventional thinking and drive real outcomes. Follow CIO Talk Network: LinkedIn: linkedin.com/company/cio-talk-network X (Twitter): twitter.com/ciotalknetwork Website: ciotalknetwork.com Tags: #AgenticAI #AITrust #AIGovernance #ExplainableAI #RiskManagement #CIOLeadership #EnterpriseAI #CTNTalks

Business agility is more than speed. It is the discipline of aligning people, processes, data, architecture, security, and customer community so the enterprise can adapt with clarity and control. Too often, organizations pursue agility in silos and miss the compound benefits of a single operating approach. In this episode of CIO Talk Network, John Lambeth, Chief Information Officer at PAE, joins host Sanjog Aul to outline a practical playbook for end-to-end agility. They cover executive-level governance, shared data definitions, hybrid technical architecture, cloud selection and change control, and the evolving leadership role of the CIO as a strategic driver — not just an enabler. Topics Covered: 00:00 Introduction and why fragmented agility fails 03:10 "Tone from the top" and creating a single governance function 08:15 Process interdependencies and synchronized review boards 12:40 Turning data into decision-ready information 16:30 Defining common metadata and business terms across departments 20:45 Designing for hybrid architectures and system interoperability 25:10 Standardizing integrations via APIs and an enterprise information broker 28:20 Workflow consistency and organization-wide tooling 31:00 Cloud and SaaS: selection criteria, fit to mission, and change control 35:20 Security posture and why modern cloud can strengthen protection 38:00 CIO as strategist and driver of agility 42:10 Measuring value and maintaining agility at scale 45:00 Key takeaways and next steps Top Learning Points: • Excellence within each process is not enough — synchronized governance creates true agility. • Data must be translated into information that directly supports business decisions. • Ask how information will measure process effectiveness or enable directional decisions. • Central governance and recurring review boards keep teams and roadmaps in sync. • Architect for hybrid by default and standardize integrations to simplify complexity. Listen on your favorite platform: Youtube: https://www.youtube.com/watch?v=tkYPLo9AQo8&t=835s Vimeo: https://vimeo.com/1063771515 Full Transcript and Episode Details: https://www.ciotalknetwork.com/steps-to-boosting-business-agility/ About CIO Talk Network: CIO Talk Network is a global, peer-led platform where enterprise leaders share candid, experience-driven insights that challenge conventional thinking and drive real outcomes. Follow CIO Talk Network: LinkedIn: linkedin.com/company/cio-talk-network X (Twitter): twitter.com/ciotalknetwork Website: ciotalknetwork.com Tags: #BusinessAgility #CIOLeadership #DataGovernance #HybridArchitecture #SaaS #ChangeControl #Security #DigitalOperations #CTNTalks

As 2024 unfolds, the cloud landscape is rapidly changing. Organizations are operating across hybrid and multi-cloud environments, introducing new challenges for control, cost, and coordination. At the same time, AI adoption is accelerating, raising serious questions about governance, privacy, and ethical responsibility. And as sustainability becomes a core business priority, leaders are rethinking how cloud decisions impact the planet. In this episode of CIO Talk Network, global CIOs explore what it takes to deliver innovation responsibly while ensuring resilience, trust, and value for the enterprise. Topics Covered • Multi-cloud operations and simplifying the complex • AI in the cloud and the ethics behind data use • Sustainability as a strategic cloud priority • Cost control in a volatile economic environment • Security innovations that protect scale and speed Key Takeaways for IT Leaders • Smarter cloud choices demand cross-functional strategy • Innovation must stay aligned with governance and accountability • Sustainable tech decisions create long-term value • Security maturity is vital for business confidence 𝐋𝐢𝐬𝐭𝐞𝐧 𝐚𝐧𝐝 𝐬𝐡𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐩𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞: https://www.ciotalknetwork.com/hybrid-multi-cloud-era/ 𝐘𝐨𝐮𝐭𝐮𝐛𝐞: https://youtu.be/Y1GsfWJ7hxg 𝐕𝐢𝐦𝐞𝐨: https://shorturl.at/KO6uS CIO Talk Network is where enterprise leaders think out loud, learn from one another, and challenge what comes next. #CloudStrategy #HybridCloud #MultiCloud #AIethics #SustainableTech #CIOLeadership #DigitalTransformation #CTNTalks

The retail sector is in flux in an era reshaped by global disruptions and digital acceleration. The need to refine omnichannel strategies meets new consumer expectations for real-time, personalized experiences across touchpoints. At the same time, a growing focus on privacy, driven by stricter regulations and consumer consciousness, demands careful navigation between data-driven personalization and privacy assurance. Lastly, the imperative to quickly adopt and integrate emerging technologies intensifies the race to stay competitive. How are leading retail business and IT executives navigating these challenges in this new retail landscape?

Artificial Intelligence is transforming predictive healthcare with tools for early disease detection and personalized treatment. As healthcare IT leaders strive to harness this potential responsibly, they face challenges such as privacy protection and compliance with standards like HIPAA. Effective deployment of AI involves not only technological integration but also ensuring that treatments are equitable across all patient demographics by addressing biases in AI applications. Guest: Cherodeep Goswami, System Vice President and Chief Information and Digital Officer, UW Health System. Guest Bio: Cherodeep Goswani's Expert Insights and Contribution More on this Episode: Strategic AI Deployment in Healthcare: Navigating Ethical Frontiers in Predictive Care | CIO Talk Network More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

In 2024, healthcare IT leaders are navigating a transformative journey, uniting cutting-edge digital solutions with economic efficiency, all while keeping the patient at the heart of care. This pivotal year marks the reshaping of healthcare IT strategies, the deployment of predictive analytics for precision healthcare, and the pursuit of seamless interoperability – all against the backdrop of cost-effectiveness and patient well-being. These strategic moves are the cornerstones of revolutionizing patient care and ensuring its efficient delivery. The healthcare IT arena presents a dual challenge: the drive for patient-centric innovation and the necessity of maintaining economic efficiency. The ever-growing reliance on electronic health records/electronic medical records (EHR/EMR) systems underscores the pivotal role of IT support in navigating this dynamic landscape. Amidst the Digital Transformation, healthcare IT leaders grapple with essential questions: How can digital transformation elevate the efficiency of healthcare operations while managing costs effectively? What pathways lead to cost-effective interoperability for seamless care coordination? And, most crucially, how do we fortify patient data security in the digital era? Get Answers Join this thought leadership discussion to get answers to the pressing questions: Impact of IT Operations on Patient Care: How does IT influence patient care, and what steps can be taken to optimize clinical operations? Efficiency and Innovation in Healthcare IT: Discover the strategies that drive operational efficiency and foster innovation, ultimately contributing to sustainability and economic efficiency in healthcare IT? Protecting Patient Data in a Digital World: What innovative, economical, and environmentally conscious steps are being taken to secure patient data amidst technological advancements? Guest: Tara Eckert, AVP, Digital Transformation, Kennedy Krieger Institute Guest Bio: https://www.ciotalknetwork.com/contributor/tara-eckert Guest: Chris Paravate, Chief Information Officer, Northeast Georgia Health System Guest Bio: https://www.ciotalknetwork.com/contributor/chris-paravate Guest: Jeremy Meller, Chief Information Officer, Children's Healthcare of Atlanta Guest Bio: https://www.ciotalknetwork.com/contributor/jeremy-meller Guest: Guy Shepperd, Director of Infrastructure Platform Services, Vanderbilt University Medical Center Guest Bio: https://www.ciotalknetwork.com/contributor/guy-shepperd Guest: Matt Reich, CIO & Senior Vice President, McLeod Health Guest Bio: https://www.ciotalknetwork.com/contributor/matt-reich Guest Adrienne Woods, Director of Digital Engagement, Hackensack Meridian Health Guest Bio: https://www.ciotalknetwork.com/contributor/adrienne-woods Guest: Balavignesh Thirumalainambi, Executive Director of IT, Care New England Guest Bio: https://www.ciotalknetwork.com/contributor/balavignesh-thirumalainambi Guest: Keyven Lewis, Director, Healthcare Services, Zones, LLC Guest Bio: https://www.ciotalknetwork.com/contributor/keyven-lewis More on this Episode: https://www.ciotalknetwork.com/delivering-higher-value-in-lesser-time/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

While digital tools are abundant, are they intrinsically motivating employees to return to the workplace motivated to connect, communicate, and collaborate meaningfully to solve problems and innovate individually and collectively? What are we lacking here: training, executive support, technology standards, or conducive cultural norms? How must organizations reimagine their hybrid workplace to offer a simple, scalable, supportable, and secure work experience without adding complexity to deliver tangible business results?

In an era where cybersecurity threats are becoming more sophisticated, the claim of integrated security solutions offering superior protection is under scrutiny. Tech Mahindra and Microsoft, as partners, assert that their strategy to unify critical security domains—data protection, threat management, identity management, and compliance—into a single operational framework significantly enhances security, operational efficiency, and cost-effectiveness. So, what proof do they offer to justify that their proposed integrated cybersecurity toolset wins over specialized, best-of-breed, standalone solutions? Do the potential benefits of consolidating cybersecurity platforms truly outweigh the associated inherent risks? Does this unified model deliver on its promises of improved enterprise agility and reduced complexity? Guest: Anand Dutta, SVP & Global Head - Cybersecurity Solutions & Alliances, Tech Mahindra Guest Bio: https://www.ciotalknetwork.com/contributor/anand-dutta Guest: Nitin Sharma, Global Director, Partner Business Development, Microsoft Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sharma More on this Episode: https://www.ciotalknetwork.com/integrated-cybersecurity-solutions/ More on Cybersecurity: https://www.ciotalknetwork.com/topics/cybersecurity/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

As AI reshapes industries, businesses find that preparing data for AI presents challenges that traditional analytics have yet to encounter. AI's complexity requires a new approach to data management involving careful alignment of architecture, governance, and stakeholder participation. Inadequate preparation can swiftly undermine AI projects, creating risks that leaders must identify and mitigate. Therefore, a solid data preparation strategy is essential to unlock AI's potential while minimizing its inherent risks. What specific challenges arise when preparing data for AI? How can organizations ensure they have the tools and frameworks to create a robust, adaptable data architecture? And what ethical and strategic guardrails should be in place to support the evolving role of AI in decision-making? Guest: Nitin Sharma, Global Director, Partner Business Development, Microsoft Guest Bio:https://www.ciotalknetwork.com/contributor/nitin-sharma/ Guest: Saurabh Jha, SVP & Global Head - Data & Analytics, Tech Mahindra Guest Bio: https://www.ciotalknetwork.com/contributor/saurabh-jha/ More on this Episode: https://www.ciotalknetwork.com/preparing-data-for-ai/ More on AI : https://www.ciotalknetwork.com/topics/artificial-intelligence-machine-learning/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/  

Guest: Kjersten Margaret, Chief Data Officer, Prudential Financial Guest Bio: https://www.ciotalknetwork.com/contributor/kjersten-moody/ More on this Episode: https://www.ciotalknetwork.com/prudential-navigating-150-years-of-change-with-data-innovation/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ More on Data Analytics: https://www.ciotalknetwork.com/topics/data-analytics/ More on Finance: https://www.ciotalknetwork.com/topics/finance/ More on Innovation: https://www.ciotalknetwork.com/topics/innovation/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

The rapid rise of generative AI is compelling organizations to adapt their working methods, decision-making, and collaboration. Leaders face challenges such as redefining workforce roles, ensuring ethical AI practices, and managing cross-functional teams that understand AI's business and technological aspects. Yet, these challenges also offer significant opportunities for streamlined workflows, enhanced innovation, and new avenues for employee growth. To navigate this changing landscape, leaders must play a pivotal role in reshaping organizational structures to empower agile decision-making while maintaining strategic alignment. They should create a culture that motivates employees to upskill and actively engage with AI-driven processes. Moreover, they must develop governance models that address the ethical and societal impacts of GenAI solutions. So, how can they reorganize structures to foster agility without compromising strategic goals? How can a culture of upskilling and innovation be built around AI-driven processes? What governance strategies can ensure ethical and responsible AI adoption? Guest: Lori Bieda, Chief Data and Analytics Officer, BMO, North American Personal and Business Bank, BMO Financial Group Guest Bio: https://www.ciotalknetwork.com/contributor/lori-bieda/ More on this Episode: https://www.ciotalknetwork.com/redefining-leadership-culture-and-organizational-structure-in-the-genai-era-2/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn't keep up with rising customer expectations. They faced long response times, frustrated clients, and a support team bogged down by inefficient processes. Realizing the urgent need for change, GoodLife Fitness partnered with Freshworks and utilized Freshservice, leveraging AWS's robust cloud infrastructure to embark on a transformative journey. Through close collaboration with their partners, GoodLife Fitness tackled their challenges head-on. How did they integrate cutting-edge technology, flexibility, and innovation to identify and overcome key pain points? What steps were crucial in transforming their service delivery, boosting employee satisfaction, and setting a new standard for excellence? Guest: David Flesh, Vice President of Product Marketing, Freshworks Guest Bio: https://www.ciotalknetwork.com/contributor/david-flesh/ Guest: Robert Vermeersch, Manager of Help Desk Support, GoodLife Fitness Guest Bio: https://www.ciotalknetwork.com/contributor/robert-vermeersch/ More on this Episode: https://www.ciotalknetwork.com/goodlife-fitness-journey-of-innovation-flexibility-and-cutting-edge-technology/ More on Innovation: https://www.ciotalknetwork.com/topics/innovation/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

As AI gets more complex, making decisions harder to understand, Explainable AI (XAI) becomes crucial. It's not just about tech anymore; it's about trust, ethics, and clear communication. So, a big challenge emerges: How are business and IT heads working together to balance a clear AI "story" with a highly accurate model? And with different AI rules in different countries, how are they keeping up and making the right calls in this fast-evolving AI world?