The Fleet Success Show

Improving fleet availability isn’t just about working faster—it’s about understanding why assets are down in the first place. In this episode, Marc Canton sits down with Andrew Finch, Fleet Management Analyst at RTA Fleet, to unpack one of the most underutilized tools inside a fleet management system: asset statuses and work order statuses. Andrew explains the critical difference between the two, why a single “in the shop” status doesn’t provide meaningful insight, and how better status design can uncover real bottlenecks—whether that’s waiting on parts, waiting on vendors, waiting on approvals, or even waiting on operators to pick up completed units. They also discuss common mistakes fleets make when setting up statuses, including overlap, over-complication, lack of technician buy-in, and tracking data without a clear purpose. The conversation shifts from theory to practical strategy: how to build a status structure that drives clarity, improves communication across departments, and helps leaders defend staffing, budget, and process decisions with real data. If you want to move from guessing at downtime to managing it strategically, this episode gives you a framework to start. Key Takeaways Asset status and work order status are not the same thing. Asset status answers “Where is the unit in its lifecycle?” while work order status answers “What stage is this repair in?”   “In the shop” is not a diagnosis. Without more granular statuses, you can’t identify true bottlenecks.   Availability improves when bottlenecks are visible. Waiting on parts, vendors, approvals, or pickup can all look identical unless tracked properly.   Statuses should have a purpose. If you can’t explain what decision a status supports, you probably don’t need it.   Avoid overlap and ambiguity. Each status should be clearly defined and mutually exclusive.   Technician buy-in is critical. If statuses feel like “big brother,” data quality will suffer. If they feel useful, adoption improves.   Data supports leadership conversations. Clean status data helps justify staffing, process changes, and budget requests with evidence instead of anecdotes.   Start simple and refine. You don’t need dozens of statuses—just the right ones that align with operational goals.   Marc Canton Marc Canton is the Vice President of Product and Consulting at RTA Fleet and the host of the Fleet Success Show, a podcast focused on helping fleet organizations improve performance, efficiency, and leadership. With deep experience in fleet operations, technology, and consulting, Marc works closely with public and private fleets to improve data management, operational processes, and asset availability. Marc is a recognized voice in the fleet industry and frequently speaks about topics such as fleet performance metrics, operational efficiency, and the strategic use of fleet management information systems (FMIS). Through his consulting work and educational content, he helps fleet leaders translate data into actionable insights that improve reliability, stakeholder satisfaction, and organizational outcomes. Andrew Finch  Andrew Finch is a Fleet Management Analyst at RTA Fleet, where he specializes in fleet analytics, operational data strategy, and performance measurement. In his role, Andrew works with fleet organizations to interpret data from fleet management systems and uncover insights that improve availability, efficiency, and decision-making. Andrew entered the fleet industry early in his career and quickly developed expertise in fleet analytics, including CAFM training and professional development through industry organizations such as NAFA. His work focuses on helping fleets better structure their data, particularly through effective asset and work-order status tracking, to identify operational bottlenecks and improve maintenance workflows. Andrew frequently collaborates with fleet teams to turn raw operational data into meaningful performance improvements. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this forward-looking episode of The Fleet Success Show, hosts Josh Turley and Marc Canton break down the top fleet trends and predictions for 2026. The duo tackles the ongoing hype around AI and how it mirrors past tech bubbles like dot-com and EV infrastructure. They dive into what AI adoption means for fleet managers and why the real value lies in smart vetting and operational integration, not flashy buzzwords. They also explore the persistent technician shortage, how public sector HR policies are getting in the way of competitive hiring, and why Gen Z might hold the key to solving the labor gap (but only if compensation adjusts accordingly). Finally, they forecast a hopeful stabilization in supply chains and a shift in fleet leadership, from wrench-turners to data-driven decision-makers. Fleet leaders, if you’re looking to make smarter decisions and avoid falling into hype traps in 2026, this episode is your playbook. Key Takeaways AI isn't going away, but the hype is. Fleet software vendors must be vetted for real AI integration vs. gimmicks. The technician shortage continues. Gen Z may help, but compensation is still a major barrier. Fleet leadership is evolving. The fleet manager of 2026 is a data-savvy business operator, not just a mechanic. Supply chain stability is (hopefully) on the horizon. Positive vibes predict no major disruptions in 2026. AI adoption must be paired with clear ROI. Don’t chase tools. Solve problems and focus on productivity, not novelty. Host Bios Josh Turley CEO of RTA: The Fleet Success Company, Josh is a passionate advocate for operational excellence in fleet management. With decades of experience and a deep understanding of fleet software systems, Josh brings strategic clarity to the most pressing challenges in the industry. Marc Canton As RTA’s VP of Product and a leading voice on the Fleet Success Show, Marc blends industry insight with sharp commentary. He’s known for cutting through the noise and focusing on what truly matters to fleet managers trying to navigate evolving tech, labor, and leadership dynamics.   Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this powerful episode of The Fleet Success Show, Marc Canton sits down with Fleet Hall-of-Famer Steve Saltzgiver to tackle one of the most overlooked but critical areas in fleet: replacement planning. Steve shares jaw-dropping stories from his time leading Fortune 500 and government fleets, including how one change could have saved a company $800M. This episode explores why strategic fleet replacement is a fleet-wide performance driver, not just a financial issue. You'll hear about the ripple effects on technician staffing, spare ratios, maintenance costs, safety, and more. Key Takeaways Replacement is the “granddaddy” of all fleet processes, directly impacting every other aspect of fleet success, including technician staffing, space planning, and asset availability. Data-driven replacement decisions can yield millions in savings, and Steve shares how one fleet could have saved over $800M by adjusting its spare ratio. Fleet behavior is shaped by capital decisions. When budgets (not data) drive decision-making, safety and performance suffer. Analytics aren’t enough if leadership won’t act. Even when the math is clear, cultural resistance and short-term thinking can block progress. Chargebacks and lifecycle modeling are foundational tools for justifying replacements and funding future ones. Speaker Bios Steve Saltzgiver A Fleet Hall-of-Famer and former executive with both government and private sector fleets, Steve has turned around some of the most complex fleet operations in the country. He now serves as a senior fleet consultant with RTA, helping clients tackle issues from asset planning to culture transformation. Marc Canton VP of Product and Consulting at RTA: The Fleet Success Company, Marc brings deep expertise in fleet operations, leadership, and performance coaching. He co-hosts The Fleet Success Show and leads strategy for RTA’s software and consulting offerings. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

Fleet is changing. Fast. On this episode of The Fleet Success Show, Marc Canton (VP of Product) is joined by Jenelle Hansen (VP of Customer Success) to talk about the changing face of fleet leadership and what that means for fleet maintenance software.From the exodus of retiring Baby Boomers to the influx of tech-savvy leaders from outside the industry, Jenelle and Marc break down the shift in mindset, tools, and expectations. Fleet managers aren’t just responsible for vehicles anymore—they’re expected to analyze data, optimize workflows, and speak the language of leadership.The discussion covers how new fleet leaders are approaching automation, digital transformation, implementation, and training, and why your FMIS needs to be more than a repository for work orders. If you're a fleet leader looking to gain operational efficiency, reduce manual tasks, and prove your team’s value to stakeholders, this episode is a must-listen.Key Takeaways:The "changing of the guard" in fleet is real, and it’s changing the role of the fleet managerWhy newer fleet leaders are laser-focused on data, automation, and reportingCommon mistakes to avoid during software implementationWhy consistency, communication, and clean data are key to long-term successHow training (or the lack of it) can make or break your software ROIWhy implementation is not a burden—it’s an opportunity to improve processes and lead with intentionMarc Canton is the Vice President of Product at RTA: The Fleet Success Company. With decades of experience in fleet and product strategy, Marc helps shape the future of RTA’s FMIS platform to meet the evolving needs of modern fleet operations.Jenelle Hansen is RTA’s Vice President of Customer Success. She leads the teams responsible for implementation, training, and ongoing support. Jenelle and her team sit on the front lines of fleet modernization, helping customers adapt, optimize, and thrive. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this Fleet Management 101 edition of The Fleet Success Show, host Facundo Tassara sits down with Brendan Hunt, Assistant Fleet Service and Facility Manager for Fairfax County, Virginia, home to one of the largest and most diverse government fleets in the country.Brendan shares the real, raw journey of his path from turning wrenches as a tech in a gas station to leading standardization, training, and quality assurance across a 6,000+ unit fleet. With humor and humility, Brendan recounts his early missteps as a new supervisor, the painful but necessary leadership lessons, and his passion for documenting processes to leave a legacy of systems over individuals.This episode is a blueprint for new and aspiring fleet leaders who want to grow beyond the garage floor. Whether you're currently a tech or a new supervisor looking to get your bearings, Brendan's story offers both inspiration and practical takeaways.Key Takeaways:Leadership is About People, Not Just Performance: Making the leap from tech to supervisor means learning to motivate, mentor, and communicate.Process Over Heroics: Brendan learned the hard way that success isn’t about being the hero—it’s about building repeatable systems.Document Everything: SOPs and written processes create stability, especially when team members move between facilities or roles.Standardization Matters: From fleet assets to shop equipment, reducing variability drives safety, efficiency, and faster training.Every Shop is a Classroom: Brendan used each role and shop as a learning opportunity, building a foundation that made him a better leader.Listen First, Lead Second: Real change happens when leaders stop talking and start observing and engaging. Speaker Bios:Brendan HuntAssistant Fleet Service and Facility Manager, Fairfax County, VABrendan oversees training and quality assurance for Fairfax County’s 6,000+ unit fleet. He began his journey as a technician in 2007 and has worked in nearly every shop and section across the county, eventually rising into leadership roles where he now focuses on standardization and long-term fleet improvement.Facundo TassaraFleet Success Ambassador, RTA: The Fleet Success CompanyFacundo brings deep public fleet experience and a passion for coaching the next generation of fleet professionals. He leads RTA’s educational initiatives, including the Fleet Success Playbook, webinars, and Fleet Management 101 series.  Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this episode of The Fleet Success Show, Marc Canton is joined by Lincey Araya, Fleet Services and Field Program Manager at the University of South Florida, to explore one of the most pressing challenges in university and government fleets: centralization.Lincey shares her bold journey of transforming a fragmented, underperforming campus fleet operation into a unified and efficient service-based model. Facing pushback, budget turf wars, and deep-seated "we've always done it this way" culture, Lincey challenged the status quo and built a collaborative, data-driven operation that now services more than 25% of campus assets and continues to grow.Through grit, relationship-building, and sharp analytical thinking, she reveals how she created a path for department-level fleets to "opt-in," developed a phased motor pool strategy, and partnered with procurement to prevent unnecessary purchases. If you're a fleet manager trying to justify your in-house shop, boost utilization, or prove ROI to leadership, this episode is packed with gold.Key Takeaways:How decentralization kills efficiency, especially in higher edStrategies for overcoming resistance to changeTurning "impossible" into a phased, opt-in solutionWhy stakeholder collaboration beats top-down mandatesCreative budget reallocation that accelerates fleet transformationWhy "fleet as a service" wins over "fleet as a czar"Speaker Bios:Lincey Araya is the Fleet Services and Field Program Manager at the University of South Florida. With a background in the collision repair industry and as a certified ASE and I-CAR mechanic, she brings over 20 years of technical and operational experience. Her leadership focuses on elevating fleet service delivery, data-driven management, and building a culture of collaboration and continuous improvement across campus operations.Marc Canton is the VP of Product & Consulting at RTA: The Fleet Success Company and co-host of The Fleet Success Show. With two decades of university operations experience and deep expertise in fleet centralization, consulting, and operations strategy, Marc helps public sector fleets maximize performance, reduce cost, and improve stakeholder satisfaction. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

Fleet managers everywhere are playing defense when it comes to vehicle replacement. In this hard-hitting episode of The Fleet Success Show, RTA CEO Josh Turley is joined by Fleet Management Analyst Griffin Scott to dig into the real cost of reactive replacement planning, and why it's hurting your maintenance program, your budget, and your credibility with leadership. Griffin shares stories from more than 100 replacement studies he's conducted across the country and breaks down a simple, math-backed formula that every fleet manager can use to justify their replacement funding. Together, they expose the "doom loop" created by underfunded fleets and show how a strong replacement plan can unlock availability, control costs, and even help solve your technician shortage. Whether you're battling aging assets, getting steamrolled at budget meetings, or just tired of hearing "we'll look at it next year," this episode will arm you with the strategy, language, and validation you need to take action.   Key Takeaways: 50% of most fleets are overdue for replacement, and many don’t even realize it Without a plan, the loudest voice gets the money, not the assets that need it most Reactive planning compounds technician shortages and skyrockets downtime A simple equation can determine your true replacement needs: Total fleet value / average lifecycle = annual replacement budget Presenting to council? Use clear visuals, focus on long-term impacts, and show how deferred capex becomes rising op-ex Internal Service Funds (ISFs) and chargeback models help secure sustainable funding   Speaker Bios: Josh Turley is the CEO of RTA: The Fleet Success Company. With decades of fleet leadership and software development experience, Josh is passionate about helping fleets succeed by focusing on availability, cost control, stakeholder satisfaction, and intentional culture. Griffin Scott is a Fleet Management Analyst at RTA who works directly with consulting clients to analyze operations and implement data-driven strategies. Having completed more than 100 replacement studies, Griffin brings unmatched expertise in capital planning and lifecycle optimization.   Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In the latest episode of The Fleet Success Show, Marc Canton, former fleet manager and RTA's VP of Product & Consulting, and Tony Yankovich, former fleet asset manager and RTA's Fleet Consulting Group Director, talk about a major shift happening in the fleet industry: the renewed drive for education, training, and clear paths for career advancement. For the growing number of people attending industry conferences, to mechanics wondering how to move up the ladder to become shop supervisors, today's fleet professionals aren't waiting around to get promoted. They're taking the initiative to go hunting for the knowledge they know they need in order to grow. Marc and Tony dive into:Why the technician-to-manager pipeline is broken, and how we can start to rebuild it. How younger fleet pros don't just want growth, training, and mentorship. They expect it. The frustrating lack of formal degrees and higher education options for fleet professionals.Real examples of fleets turning to external training and coaching options (like NAFA and RTA Connect) to fill the education gap.What needs to happen to keep fleet falling apart as Boomers continue to retireIf you're a fleet leader working hard to retain your team, a tech dreaming of taking the next step in your career, or anyone in between, this episode is the one for you. Get tactical insights and ideas on how the industry needs to evolve in order to survive. Speaker BiosMarc CantonVP of Product & Consulting, RTA FleetMarc brings strategic vision and operational depth to every conversation. With decades in the industry, he helps fleets modernize through smart technology, KPI alignment, and better leadership development.Tony YankovichFleet Consultant, RTATony has been in the fleet industry for over 35 years—26 of them as a full-time consultant. His insight into right-sizing, workforce development, and operational analysis has helped dozens of fleets transform. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this powerhouse episode of The Fleet Success Show: Fleet Management 101, host Facundo Tassara sits down with Jeffrey Hawthorne, Fleet Manager at the Palm Beach County Sheriff's Office, whose fleet earned the coveted #1 spot on the 100 Best Fleets list. They dive deep into how Jeffrey climbed the ranks from #95 to #1 over a decade, and the leadership, data-driven discipline, and relentless pursuit of excellence that fueled the journey.Jeffrey shares his personal story of transitioning from the U.S. Army to public sector fleet management, the grueling challenges of job hunting, and the unexpected opportunity that changed everything. Most importantly, he outlines how applying annually to the 100 Best Fleets program became the blueprint for continuous improvement in his operation.This episode is a must-listen for any fleet leader striving to prove their in-house maintenance program's value, maximize resource efficiency, and elevate team morale with measurable progress. Key Takeaways:Applying to the 100 Best Fleets is more than a contest, it's a roadmap for growthYour first application will be brutal, and that's exactly why you should do itFleet success comes from consistency, measurement, and a relentless drive to improvePM compliance is the most critical metric for law enforcement fleetsSuccess breeds credibility, morale, and opportunity"Start early? No. Start always."Speaker Bios:Jeffrey Hawthorne is the Fleet Manager for the Palm Beach County Sheriff's Office. A 26-year U.S. Army veteran, he brings a battlefield-tested mindset to fleet leadership. Under his direction, the fleet climbed from #95 to #1 in the 100 Best Fleets.Facundo Tassara is a seasoned fleet leader, RTA's VP of Fleet Success, and host of the Fleet Success Show. His mission is to elevate fleet performance across the public and private sectors with actionable strategies and expert insights. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this episode, Josh Turley sits down with veteran fleet leader and NAFA judge Steve Saltzgiver to pull back the curtain on the NAFA 100 Best Fleets competition. With over 200 applications pouring in each year and only 100 winners chosen, the margin for error is razor thin, and knowing how to tell your story effectively can make all the difference.Steve shares invaluable advice for fleet managers on how to stand out, what separates the top 10 fleets from the bottom 10, and why AI-generated applications often backfire. They cover everything from storytelling and metrics to why consistency and culture are just as important as availability and PM compliance.Whether you're a seasoned applicant or considering submitting for the first time, this episode offers essential insights to improve your chances, and your fleet operations. ✅ Key Takeaways:Tell a compelling story. Data alone won’t get you to the top—narrative matters.Answer every question. Incomplete applications are automatically at a disadvantage.Metrics matter. Know the industry benchmarks, not just your peers' numbers.Design matters. Clean formatting, visuals, and team photos can tip the scale.AI won't save you. Judges can spot ChatGPT a mile away—use it with caution.Talk to the judges. Get feedback to improve and apply again.Treat your application like a continuous improvement project. 👥 Speaker Bios:Josh TurleyCEO of RTA: The Fleet Success Company and host of The Fleet Success Show. Josh is a passionate advocate for elevating the fleet industry and helping fleets achieve operational excellence through data, systems, and culture.Steve SaltzgiverA fleet management legend with nearly five decades of experience, Steve has served in both public and private sector roles, judged hundreds of NAFA 100 Best applications, and is a trusted voice on what it takes to build a high-performing fleet team. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this keynote episode from Connect 2025, RTA CEO Josh Turley delivers a deeply personal and passionate look at what separates great organizations from those that plateau or fail. Drawing inspiration from Jim Collins’ research in Good to Great, Built to Last, and Great by Choice, Josh explores how the most successful fleets aren't lucky—they're built intentionally.Josh walks through how to apply Collins’ principles directly to fleet leadership. From choosing the right people (“first who, then what”) to defining purpose, values, and mission, to executing relentlessly through the flywheel effect—this episode offers a practical roadmap for fleets that want to stop treading water and start making the leap.Whether you're in government or enterprise fleet management, this episode challenges you to confront brutal facts, communicate with clarity, and build a culture of disciplined excellence. Key Takeaways:Fleet success starts with disciplined people, followed by disciplined thought, then disciplined action“First who, then what” is a foundational principle—build the right team before setting directionThe Stockdale Paradox teaches leaders to hold hope while confronting brutal factsClarity around purpose, values, and mission is essentialThe flywheel effect builds momentum through consistent execution—not chaosOvercommunicate what matters most. Leaders are Chief Reminding Officers. Speaker Bio:Josh Turley is the CEO of RTA: The Fleet Success Company. A passionate advocate for leadership, culture, and operational excellence, Josh has led RTA through its transformation into a purpose-driven fleet software and consulting company. He’s known for blending fleet expertise with leadership philosophy to help fleets across the country make the leap from good to great. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

Episode Summary:In this powerful keynote-turned-podcast from Connect 2025, Marc Canton and Steve Saltzgiver tackle one of the most overlooked but financially devastating issues in fleet management: inadequate fleet replacement planning. Drawing from decades of experience and real-world consulting insights, Steve and Marc make a compelling case for why fleet managers must stop kicking the can down the road.They go beyond the typical capital vs. operating cost debate, diving into the hidden costs of poor replacement planning: technician shortages, downtime, liability risks, and loss of stakeholder trust. Using vivid analogies (like rental car companies and depreciation curves), they break down exactly how aging assets cripple performance, and what to do about it.This is a must-listen episode for government fleets, enterprise organizations, and anyone who feels stuck in the cycle of reactive maintenance. Key Takeaways:Good fleet replacement equals good fleet management. Full stop.Aging assets increase M&R costs, downtime, and liability risk, and reduce availability.The capital cost of an asset is NOT what you paid; it's the purchase price minus resale.Fleets with high replacement backlog (25%+) are in crisis and need immediate intervention.Leadership must be educated on the economics of replacement vs. repair.A strategic, data-backed plan gets stakeholders on board and secures funding. Speaker Bios:Steve Saltzgiver is an award-winning fleet executive and consultant with decades of leadership in both the public and private sectors. Known as the "Fleet Whisperer," Steve helps fleets transform their operations by aligning strategy with data-driven performance.Marc Canton is a fleet management strategist and speaker, passionate about connecting operational excellence to financial outcomes. At RTA, he works closely with government and enterprise fleets to implement impactful fleet success strategies.  Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this behind-the-scenes episode of the Fleet Success Show, Josh Turley sits down with long-time NAFA 100 Best Fleets judge Scott Rood to reveal what really goes into scoring top public fleets across the country.With over six years of judging experience, Scott unpacks the nuances of what separates a winning application from a forgettable one. From incomplete data and wordy essays to fleets getting creative with technician shortages, this episode is a goldmine for any fleet manager looking to stand out in the competition—or simply improve their operation.If you're serious about benchmarking your fleet, increasing asset availability, retaining technicians, and proving your team's value to stakeholders, this conversation is a must-listen. It’s full of hard truths, hilarious judging stories, and actionable advice that will make your next NAFA application stronger—and your fleet operation smarter.  ✅ Key Takeaways:The #1 Mistake applicants make when filling out their NAFA 100 Best application (and how to avoid it)Why data transparency—not just storytelling—is essential for scoring highThe importance of application reviews and how they directly impact next year’s rankingWhy recruiting from trade schools is becoming a smart strategy for solving the tech shortageA behind-the-scenes look at how judges standardize scoring across 200+ applicationsWhat judges are really looking for when evaluating KPIs like fleet availability and comeback rates 🎙️ Speaker Bios:Josh Turley – CEO of RTA: The Fleet Success Company. A passionate fleet advocate and leader, Josh brings real-world experience and thought leadership to modern fleet operations. He’s dedicated to helping fleets succeed through smarter technology, better training, and stronger culture.Scott Rood – Fleet industry veteran and NAFA 100 Best Fleets judge for over six years. Known for his no-nonsense evaluation style, Scott is committed to holding fleets to high standards—because he knows that’s how fleets get better. His blend of experience, insight, and dedication to the craft makes him a trusted voice in public fleet management. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this no-holds-barred episode of The Fleet Success Show, RTA’s VP of Product & Consulting, Marc Canton, is joined by the Fleet Whisperer himself, Steve Saltzgiver, to dissect one of the biggest mistakes fleets make: trying to manage fleet operations through non-fleet systems like ERPs, EAMs, or telematics platforms with maintenance add-ons.Steve shares battle-tested stories from his decades of hands-on fleet leadership, where multi-million dollar companies wasted years and millions trying to shoehorn fleet into systems never meant for it. The two dive deep into the problems with using generic asset systems—and explain exactly why FMIS (Fleet Management Information Systems) like RTA are built to drive wrench time, reduce downtime, and give you clean, reliable data.Whether you’re being forced into an ERP, trying to justify an FMIS to leadership, or want real-world ammo to make your case, this episode is your go-to resource. ✅ Key TakeawaysERPs and EAMs are not built for fleet: From 40-click work orders to missing fleet-specific features like VRMS codes and SRT tracking, they cause inefficiency, data loss, and user frustration.FMIS platforms deliver immediate ROI: Purpose-built systems dramatically reduce clicks, improve reporting accuracy, and streamline daily shop workflows.Fleet data needs fleet-first systems: Granular cost tracking, downtime reporting, and shop scheduling require systems designed for mobile assets, not static ones.Politics often drive bad decisions: Leadership's desire for system consolidation often ignores the operational needs of the fleet.Don’t go it alone: Independent third-party evaluations can help justify the move to an FMIS. 🎙️ Speaker BiosMarc CantonVP of Product & Consulting at RTA Fleet. A strategic product leader and industry veteran, Marc drives innovation at RTA by blending real-world fleet operations with software expertise. He’s passionate about building solutions that solve the right problems.Steve SaltzgiverKnown as the “Fleet Whisperer,” Steve is a Hall-of-Fame fleet leader and the Head of Consulting at RTA. With executive-level experience in government and private sector fleets, Steve’s deep understanding of operational pain points makes him a trusted voice in the industry. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this thought-provoking episode of the Fleet Success Show, host Marc Canton is joined by RTA’s senior consultant and fleet legend Tony Yankovich for a no-nonsense conversation about what it really takes to build an efficient, right-sized fleet operation.Tony breaks down the “3Ws” framework—Workload, Workforce, and Workplace—and explains how each element impacts the others. Whether you’re struggling with outdated shops, understaffed teams, or an aging fleet, this episode delivers clarity on how to analyze, model, and communicate the changes your operation needs.You’ll also hear real-world strategies for:Measuring true technician capacity (not just headcount)Communicating up to leadership with data (not desperation)Adjusting staffing, shop space, or outsourcing based on your fleet availabilityHow poor replacement planning leads to bloated fleets and burned-out teamsIf you’re stuck in reactive mode and want to operate your fleet with more strategy and less chaos—this episode is your roadmap. Key Takeaways:The 3Ws: Workload, Workforce, and Workplace must be evaluated together—not in silos.Why replacement planning is the lynchpin for solving other fleet issues (availability, technician overload, fleet creep).How to distinguish between technician headcount (FTs) and true wrench-turning labor (FTEs)—and why that gap matters.How old equipment causes spare creep, lower availability, and a domino effect across labor and facility requirements.Presenting to leadership with scenario-based data (not just headcount requests).   Speaker Bios:🎙Marc CantonVP of Product & Consulting, RTAMarc brings decades of fleet experience to his role as RTA’s product and consulting lead. Known for blending operational know-how with strategic thinking, Marc helps public and private fleets rethink the way they approach replacement planning, KPI tracking, and stakeholder communication.Tony YankovichFleet Consultant & Right-Sizing Specialist, RTAA master of fleet analysis and strategic planning, Tony has helped dozens of fleets across North America design optimized operations based on data, not gut instinct. With deep expertise in workload modeling, right-sizing, and facility planning, Tony’s work continues  Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

"Fleet management isn’t about vehicle counts—it’s about aligning your people, your processes, and your places. Get that wrong, and your whole operation wobbles."In this powerful keynote from RTA’s Connect 2025 conference, veteran fleet consultant Tony Yankovich challenges the outdated notion of fleet right-sizing as merely reducing the number of vehicles. Drawing from over 30 years in the industry, Tony walks the audience through the evolution of fleet optimization from a data-driven numbers game into a holistic, operations-focused strategy. He introduces a new model of right-sizing that integrates three essential pillars: workload, workforce, and workplace.By the end of the session, Tony arms fleet managers with actionable insights on how to build resilient, efficient, and future-ready operations—whether you manage your own shop or outsource maintenance. This session is a must-listen for any fleet leader facing pressure to reduce costs without compromising service levels or operational readiness.Key Takeaways:Right-sizing is more than reducing vehicle counts—it’s about optimizing workload, workforce, and workplace together.AEUs (Asset Equivalent Units) provide a quantifiable framework to evaluate true maintenance burden.Misalignment among the 3Ws (Workload, Workforce, Workplace) leads to inefficiencies and reduced fleet availability.Real-world examples show how poor shop layouts or overextended staff can quietly erode performance.Tony makes the case for slack time, strategic staffing, and right-sized facilities to unlock innovation and improve wrench time.  Speaker Bio:Tony Yankovich is a nationally recognized fleet consultant and keynote speaker with over three decades in public works and fleet operations. His deep operational knowledge and hands-on consulting experience have helped government and enterprise fleets across the country modernize, centralize, and optimize their maintenance programs. Tony is a frequent contributor to RTA content and a trusted voice in the Fleet Success movement. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this special live panel episode of The Fleet Success Show, recorded at Connect 2025 in Las Vegas, award-winning fleet leaders Sara Burnam, Jesse Ostovich, Jake Johnson, and Chuck Cramer field unscripted questions from fleet managers around North America.From winning “100 Best Fleets” to improving PM compliance and building data-driven fleet replacement plans, this no-holds-barred Q&A dives deep into the real-world challenges fleet leaders face—and what separates the great from the average.You’ll learn how to convince senior leadership to invest in technician training, how to tackle resistance from departments that don’t bring vehicles in for service, and why stakeholder satisfaction should be your top KPI. Whether you're rebuilding your fleet program from scratch or trying to fine-tune a high-performing operation, this is a must-listen masterclass in practical fleet leadership.  🔑 Key Takeaways:Data is your greatest weapon in making the case for better budgeting, replacement plans, and leadership buy-in.Training isn’t a cost—it’s an investment. Use outsourced costs and industry benchmarks to justify internal training programs.PM compliance is more than scheduling. It’s about communication, department accountability, and forecasting capacity.Celebrate wins publicly. Recognition, both big and small, drives team engagement and retention.Fleet success starts with ‘why.’ From SOPs to annual reports, know what matters and communicate it relentlessly. 👤 Speaker Bios:Sara Burnam – 2023 Public Fleet Manager of the Year and veteran government fleet leader with 27+ years of experience. Known for her innovative approach to performance measurement and team culture.Jesse Ostovich – Former RTA customer turned RTA team member, with 10+ years of fleet experience across government, private sector, and military operations. Passionate about technician training and operational excellence.Jake Johnson – Heavy-duty commercial fleet expert with over 20 years in the industry. Known for leading complex system transitions and building high-performing teams from the ground up.Chuck Cramer – RTA Fleet Consultant with deep experience in both dealership and private fleet environments. Focused on helping fleets use data to drive outcomes and build scalable processes. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this episode of the Fleet Success Show: Fleet Management 101 Series, Fleet Success Ambassador Facundo Tassara sits down with Bill Griffiths, Fleet Administrator for the District of Columbia, to unpack the essentials every fleet professional needs to succeed. With over 30 years in the game, managing fleets from the Smithsonian to Montgomery County to the nation's capital, Bill reveals how he transformed underperforming fleets with one radical principle: get the fundamentals right.From crafting a killer elevator pitch to navigating NTSB investigations, from PM compliance to creating scorecards that drive accountability—this episode is an unfiltered masterclass in fleet management done right. Whether you're a rookie or a seasoned veteran, this conversation will challenge your thinking and upgrade your strategy. Key Takeaways:Fleet Fundamentals: Why missing the basics—like asset classifications, accounting codes, or PMs—can cripple your operation.The Power of Metrics: How to choose the right KPIs (and what 5 Bill thinks are non-negotiable).Elevator Pitch Mastery: Why every fleet leader should be ready to present fleet value in 30 seconds or less.Customer Service as a Fleet Strategy: How proactive service communication builds internal trust and budget support.Scorecards That Drive Culture: How Bill uses shop-level scorecards to increase ownership, technician efficiency, and fleet availability.Working On the Business: The difference between reacting to problems and planning for a future with EVs, telematics, and shifting tech. Speaker Bios:Facundo TassaraFleet Success Ambassador, RTAWith 25 years of experience across government and private fleets, Facundo is a champion of operational excellence. As RTA's Fleet Success Ambassador, he brings a unique blend of hands-on experience and tech innovation to help fleets run smarter, leaner, and more effectively.Bill GriffithsFleet Administrator, District of ColumbiaA fleet industry veteran with 34 years of experience, Bill has led transformative fleet initiatives at Montgomery County, the Smithsonian Institution, the MBTA, and now Washington D.C. He’s known for his strategic mindset, obsession with data-driven decisions, and no-BS approach to leadership and fleet accountability. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

Live from the RTA Connect 2025 conference in Las Vegas, Marc Canton interviews Drew Morrow, a seasoned fleet manager from Cambridge, Massachusetts, who operates a private ambulance fleet. With just one and a half techs to maintain 34 vehicles, Drew is living proof of the technician shortage crisis. But instead of giving in to chaos, he shares how he uses structured calendar blocks and smart prioritization to manage both strategic planning and daily shop operations.This candid conversation dives deep into the balancing act of wrench time vs. leadership, the challenge of telling your fleet's story to executives, and why you need to be your fleet's biggest advocate. Drew also opens up about the emotional toll of trying to do it all, the importance of industry collaboration, and how to make a compelling case for hiring help or replacing aging vehicles.Whether you're running an EMS fleet or a government operation, this episode delivers actionable insights for any fleet leader struggling with time, staffing, or executive buy-in. Key Takeaways:You can’t lead strategically if you’re buried in the shop.Structured calendar time (like blocking hours in Outlook) helps combat chaos.Telling your story through the lens of risk and mission execution resonates with leadership.You must track KPIs like missed PMs due to poor communication.Early vehicle replacement can reduce wrench time and total cost of ownership.Peer collaboration is critical—even in competitive industries like private EMS. Speakers: Marc Canton – VP of Product & Consulting at RTA: The Fleet Success Company. With decades of fleet experience, Marc helps fleets turn performance data into action and leads RTA's consulting arm to drive meaningful success across operations.Drew Morrow – Fleet Manager for a private ambulance company in Cambridge, MA. With over 25 years in the industry, Drew brings a technician’s expertise and a leader’s mindset to one of the most mission-critical fleet sectors: EMS. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 

In this special 200th episode of The Fleet Success Show, hosts Josh Turley, Steve Saltzgiver, and Marc Canton take the stage live to celebrate the journey so far. They look back on four years of weekly episodes, share hard-earned lessons on leadership and culture, and take real-time questions from an audience of fleet professionals.You’ll hear how the podcast started, what keeps it going, and what the hosts have learned about consistency, trust, and creating impact through honest conversations. Whether you're a long-time listener or brand new to the show, this episode offers valuable insights on starting strong, staying accountable, and building a culture where people thrive—no matter your title. Key TakeawaysStart now. You don’t need to be ready—you just need to start.Consistency is everything. Schedule it, prioritize it, and stick with it.Trust comes first. People will only hear tough truths when they know you care.You can lead from the middle. Culture change isn’t just top-down.Yes, public fleets can change. Intentional culture is possible in any environment—with the right mindset and commitment.Measure what matters. Data and accountability drive results—and buy-in. Speaker BiosJosh Turley – CEO, RTAJosh is a fleet leadership advocate, people-first executive, and the driving force behind RTA's mission to help fleets succeed. With a passion for culture and clarity, he uses his platform to guide fleet leaders through growth and transformation.Steve Saltzgiver – Fleet Hall of Famer & RTA Fleet Success ConsultantWith over four decades of experience in both government and private-sector fleets, Steve brings unmatched insight and humor to every conversation. A true coach at heart, he helps fleet managers build trust, boost performance, and lead with purpose.Marc Canton – VP of Product & Consulting, RTAMarc is a former fleet leader and higher-ed fleet director who knows what it takes to build a strong culture from the ground up. His leadership style is rooted in honesty, accountability, and servant leadership—and it shows in how he supports teams and customers alike. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213