Insight Track: Atrium's Interview Series

As the CTO of Robert Half, with more than 20 years at the company, James Johnson has overseen and championed numerous data science and AI projects at tremendous scale. With insight into what it takes to make a global deployment successful — and the competing priorities when it comes to localization and standardization — James spoke about the evolution to go faster with technology projects today, how to get products into users’ hands and not just strategize about it, and the future of effective leadership.

Salesforce analytics leader Jason Little has been in the data space throughout his entire career. Formerly at companies like Oracle and MongoDB, he’s seen firsthand the industry’s attempts at centralizing massive amounts of data. He discussed the necessary shift in focus toward the end user experience rather than on technical problems, his predictions for the future of customer communications, and what the combined capabilities of Slack and Tableau mean for us all.

As a digital transformation leader at the intersection of technology and higher education, Karthik Venkatesh knows how to navigate investments in CRM, analytics, and AI with a focus on the user. For institutions and students alike, data is only as good as its applicability — and that begins with a data strategy that drives alignment and enables intuitive, meaningful capabilities. He spoke with Chris about the future of 24/7 support, business value as starting point, and personalizing and contextualizing digital experiences for everyone.

A technology pioneer with experience serving in the Navy and paving the way for evolution in the Salesforce ecosystem, Glenn Weinstein knows how to create compelling experiences from basic building blocks. He discussed his current experience with contact center evolution to the cloud at Twilio, advice on thinking of first-party data interactions as common courtesy exchanges, and how he came to test out probability theory in Vegas (of all places).

You don’t know what you don’t know… but your data does. Uncovering unexpected data insights is a superpower, but only for those who know how to leverage the systems of engagement at hand. Andy Badstubner, a leader in the mortgage industry, discussed changes in the data innovation space with our CEO Chris Heineken and the ways companies are using (or not using!) data to predict and prioritize their target market, go after new markets, or create something game-changing for customers.