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Welcome to #AskTheCEO, an online technology thought leadership community. Ask the CEO is a place where people can come to learn about the latest trends in technology, without a sales pitch, jargon, or call to action.

Learn all about The Internet of Things, Artificial Intelligence, Cybersecurity, Augmented/Virtual Reality, Cloud Computing, Autonomous Vehicles, and other cutting-edge technologies.
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Data and AI in Fintech

Data and AI in Fintech

2023-10-1731:49

Data and AI in Fintech and IBM Z Day Connect with the team: Contact Avrohom: Web: asktheceo.io LinkedIn: https://www.linkedin.com/in/avrohom-gottheil/ Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg Contact Dr. Melissa Sassi: Web: https://www.mlvp.io/ LinkedIn: https://www.linkedin.com/in/melissasassi/ Twitter: @mentorafrika Instagram: @msassifrass Contact Tyler: Web: https://www.darkcryptonite.com/ LinkedIn: https://www.linkedin.com/in/tylercohen78/ Twitter: @TylerCohenWood Contact Helen: Web: https://tigonadvisory.com/ Podcast: https://www.youtube.com/c/HelenYu LinkedIn: https://www.linkedin.com/in/yuhelenyu/ Twitter: @YuHelenYu INTERVIEW HIGHLIGHTS: 1. What are the latest trends with regard to AI and Fintech use cases in big and small banks? 2. What is the role that startup ventures are playing in driving the evolution of financial services, including where AI comes into the picture? 3. How does data privacy impact AI in the financial services sector? 4. What could startups be doing to help them improve their ability to meet industry risk and compliance requirements? 5. IBM Z Day - Oct 18, 2023 6. What is the future of AI in financial services, and Fintech in general? Watch the replay of IBM Z Day: https://ibmz.io/asktheceo A New Frontier: Introducing AI in FinTech Dr. Melissa Sassi from MachineLab Ventures painted a vision of enabling startups and scaleups to leverage innovation for revenue generation, illustrating the massive opportunities in the sector. Ensuring Fairness and Inclusivity in AI-driven Financial Services Helen Yu spotlighted a crucial aspect of the FinTech realm: the convergence of self-service and AI. For her, the emphasis rested on fairness and inclusivity. Addressing the Capital Conundrum: Women in FinTech Melissa Sassi's journey in financial services, stretching from GMAC to Ally Bank, served as a testament to the vast potential and challenges in the sector. Bringing to the fore concerning statistics from the World Bank, Melissa underscored the disparity women-owned businesses face in accessing capital. By placing emphasis on lived experiences, she illuminated the barriers many women confront. Yet, the silver lining resides in AI's potential to empower and uplift women, even those at the most vulnerable rungs of the socio-economic ladder. Striking the Balance: AI's Potential and Data Privacy Concerns The conversation took a deep dive into data privacy and security, anchored by insights from Tyler Cohen Wood. While AI's promise spans across industries, the shadow of data privacy looms large. Melissa introduced solutions like IBM's Hyper Protect Services as a beacon for startups, offering them robust security in the cloud computing realm. However, as Helen Yu and Tyler pointed out, a blend of education and technology remains pivotal, especially as data breaches persist despite best efforts. Envisioning AI’s Broad-Spectrum Impact on FinTech Helen Yu encapsulated the transformative power of AI in reshaping key facets of FinTech, be it investment strategies, enhanced fraud detection mechanisms, or revolutionizing customer service. But it's not just about financial optimization; it's about ethical considerations and ensuring digital inclusivity. AI, Jobs, and the Future Society An often-debated topic is AI's influence on the job market. Helen Yu envisions AI as a job creator, not just a job replacer. However, challenges persist, especially when considering the skills gap, with a mere 30% of the US tech workforce equipped for AI-driven roles. Herein lies the emphasis on diversity in tech and creating solutions that are universally inclusive. Beyond the Horizon: FinTech and the Web3 Revolution In wrapping up our discussion, Helen introduced the audience to the next paradigm in finance: the blend of FinTech with Web3 solutions. With automation and digital assets taking center stage, the financial world as we know it stands on the precipice of a radical transformation.
Data and AI in Healthcare and IBM Z Day Connect with the team: Contact Avrohom: Web: asktheceo.io LinkedIn: https://www.linkedin.com/in/avrohom-gottheil/ Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg Contact Dr. Melissa Sassi: Web: https://www.mlvp.io/ LinkedIn: https://www.linkedin.com/in/melissasassi/ Twitter: @mentorafrika Instagram: @msassifrass Contact Dr. Ryan Young: Web: https://www.opollo.ai/ LinkedIn: https://www.linkedin.com/in/ryan-young-md/ Contact Tyler: Web: https://www.darkcryptonite.com/ LinkedIn: https://www.linkedin.com/in/tylercohen78/ Twitter: @TylerCohenWood Contact Dr. Harvey Castro: Web: https://www.harveycastromd.info/ LinkedIn: https://www.linkedin.com/in/harveycastromd/ Twitter: @HarveycastroMD INTERVIEW HIGHLIGHTS: What are the keys to startup success? How healthcare startups and leveraging their partnership with IBM to keep patient data safe & secure & enabling your ability to be compliant. What is privacy-by-design and why does it matter to health-tech startups and technologists? How do you see physicians and others in healthcare using Al, and how is it impacting quality of care and healthcare outcomes? Watch the replay of IBM Z Day: https://ibmz.io/asktheceo The Marriage of AI and Healthcare: Dr. Harvey Castro's Vision At the outset, Dr. Harvey Castro, an experienced ER doctor and former CEO of a healthcare system, illuminated the scene by sharing his personal journey. The crossroads of AI and healthcare isn’t just a theoretical concept for Dr. Castro; it's a lived experience. His insights underscored the transformative potential AI has when fused with healthcare, especially in terms of improving patient outcomes. The Road to Startup Success: Balancing Innovation with Privacy The discussion then transitioned to the delicate balance startups need to strike between innovation and data privacy. The consensus? The key to startup success in health tech is to unlock revenue through meaningful enterprise partnerships while staunchly safeguarding sensitive data. A shining example of this principle in action is Opollo Technologies' collaboration with IBM. Their partnership aims to elevate data security and compliance standards, all while propelling revenue growth for healthcare facilities. The Crucial Role of Data Security for Health Tech Startups A noteworthy highlight was the emphasis on the importance of data security and privacy for emerging health tech startups. Risk-averse customers, especially in the medical field, need assurance that their data is in safe hands. Utilizing legal compliance mechanisms, intellectual property security, and technologies like IBM Hyper Protect can be game-changers in building this trust. Adding to the discourse, Tyler Wood, the dynamic CEO of Dark Cryptonite, introduced us to their AI-powered browser. As a SaaS platform, it promises a future where data transfer in healthcare doesn’t come at the expense of privacy. AI's Transformative Power in Healthcare One sentiment echoed throughout our conversation: AI is poised to revolutionize healthcare. Dr. Castro envisions a future where AI doesn’t just assist but amplifies the capabilities of healthcare professionals. By enhancing diagnostic accuracy and furnishing healthcare providers with real-time, relevant information, AI could be the catalyst that propels healthcare quality to unprecedented heights. A Glimpse into IBM's Vision at the IBM Z Day Conference Melissa's heartfelt sharing about her struggles with vertigo resonated with many. Like countless others, she's hopeful about the promises technology offers for conditions like hers. The future seems even brighter with industry leaders like Dr. Harvey, Dr. Ryan, and more, working tirelessly to turn these promises into realities. Also, a special shout-out to Peter, Opollo's Chief Technology Officer, who will be sharing more on this at the upcoming IBM Z Day.
This episode features an informative discussion with Dr. Melissa Sassi, a venture partner at Machinelab Ventures and a formidable force in the field of sustainable development. As a globally-recognized figure who has visited 61 countries and devoted her doctoral thesis to digital inclusion and Sustainable Development Goals (SDGs), she offers a wealth of knowledge and unique perspectives. In our conversation today, we delve into the core of SDGs, dissecting what they mean for our planet and for individuals around the world. We discuss the intertwining role of technology in achieving these goals and how it touches various aspects of our lives. We also explore the micro actions individuals can take towards these global objectives and the significance of digital inclusion in realizing them. Dr. Sassi also provides critical insights into the business implications of supporting the Sustainable Development Goals, taking us through a holistic understanding of the interconnectedness between individuals, businesses, technology, and sustainable development. This conversation aims to shed light on the steps we can take, both small and large, to contribute to a more sustainable and inclusive future. Join us as we navigate through these intriguing topics with Dr. Melissa Sassi. Contact Melissa: Web: https://www.mlvp.io/ LinkedIn: https://www.linkedin.com/in/melissasassi/ Twitter: @mentorafrika Instagram: @msassifrass Contact Avrohom: Web: asktheceo.io LinkedIn: https://www.linkedin.com/in/avrohom-gottheil/ Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [01:24] What are the SDGs, also known as sustainable development goals? [03:54] You need to focus on the needs of the individual so they have space to focus on the greater global needs. [05:45] How does Tech Impact The SDGs? [09:45] What are the business implications of supporting the sustainable Development Goals [15:27] Who is doing it right? [18:57] Which ones of the SDGs would be your favorite and why? [27:32] What does the future hold? [30:29] Do you have any parting words of wisdom to share with the audience? Watch this episode on YouTube: https://youtu.be/PWrysayLXB8
One of the topics on everyone’s minds is sustainability. There are many public initiatives focused on it, and it’s gained a lot of popularity over the past several years. With that in mind, I had the pleasure of speaking with Gina Kirby, Senior Sustainability Specialist for the Americas at Microsoft, to better understand the challenges enterprises face with their sustainability initiatives, as well as Microsoft's approach to addressing sustainability. The key takeaways of the conversation are as follows: Challenges of Sustainability in Enterprises: Enterprises face several challenges when implementing sustainability initiatives, including aligning their goals with their values, effectively gathering and reporting on data, and establishing clear baselines from which they can measure progress. The Importance of Data in Achieving Sustainability Goals: Data plays a crucial role in helping businesses to attain their sustainability goals. It is important for companies to understand their starting point and the work they have ahead. However, the wealth of available information is often scattered across different sources, making it challenging to utilize effectively. Microsoft's Approach and Collaboration: Microsoft's approach to sustainability involves constant evaluation in key areas like carbon, water, waste, and biodiversity. They also collaborate with a rich partner ecosystem to supplement their efforts and knowledge across various industries, highlighting the importance of cooperation in achieving sustainability goals. Contact Gina: Web: https://www.microsoft.com/en-us/sustainability/cloud LinkedIn: https://www.linkedin.com/in/ginakirby/ Twitter: @GKirby1 Customer Success Stories: https://customers.microsoft.com/en-us/story/1440791749208958419-grupo-bimbo-consumer-goods-microsoft-cloud-for-sustainability Contact Avrohom: Web: https://asktheceo.biz LinkedIn: https://www.linkedin.com/in/avrohom-gottheil/ Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:31] One of the topics on everyone’s minds is sustainability. As you know, there are many public initiatives focused on it, and it’s gained a lot of popularity over the past several years. What are some of the challenges enterprises face with their sustainability initiatives [01:24] What are some of the ways business go about attaining their sustainability goals? [03:54] What is Microsoft’s approach to address sustainability? [05:02] Can you share some case studies? [07:18] How can people connect with you to learn more about Microsoft's sustainability initiatives? [08:04] Do you have any parting words of wisdom to share with the audience? Watch this episode on YouTube: https://youtu.be/Nj-XMDjSxD0
This episode is sponsored by Intel® Intel® just launched its 4th Generation Xeon® Scalable processor, which is geared towards its Enterprise customer base. To learn more about how Intel solves sustainability challenges, I had a conversation with Stephanie Schmidt, who is the Senior Director, Data Center Product Sustainability with Intel. The key takeaways of the conversation are as follows: • Sustainability is a key issue: With the increasing demand for compute, data center energy consumption, waste, and water use are also growing, making sustainability a critical consideration for enterprises. Inefficient infrastructure can emit increasing amounts of carbon, especially as compute demand increases, creating a big challenge for enterprises. • Sustainability can drive business growth: Sustainability can be a differentiator for businesses and lead to new monetization opportunities. It reduces costs, drives value, and is a huge driver for innovation, making it a selling point for sustainable products and solutions. • Energy efficiency is driving tech innovation: Sustainability is driving tech innovation and new solutions. For example, AI-based telemetry and immersion cooling can reduce electricity consumption, and modularity can reduce carbon footprint. Intel offers software that autonomously and continuously optimizes applications in the cloud, reducing CPU utilization while still meeting performance and latency goals. Contact Stephanie: Web: https://intel.com/ LinkedIn: https://www.linkedin.com/in/stephanie-schmidt-sustainability/ Contact Avrohom: Web: https://asktheceo.biz LinkedIn: https://www.linkedin.com/in/avrohom-gottheil/ Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:31] One of the topics on everyone’s minds is sustainability. As you know, there are many public initiatives focused on it. We have the United Nations’ Sustainable Development Goals, as well as many individual government initiatives that are focused on the health of our planet. With that on our minds, what are some of the challenges enterprises face when considering options for refreshing their aging infrastructure? [03:53] What are some of the ways businesses go about attaining their sustainability goals, while still keeping their CFO happy because at the end of the day, it’s the economics that will drive the growth of their business? [08:17] Can you share some case studies on how the 4th generation Intel scalable processor addresses sustainability? [11:32] How can people connect with you to learn more about the 4th generation Xeon scalable processor? [12:33] Do you have any parting words of wisdom to share with the audience? Watch this episode on YouTube: https://youtu.be/2xYgEp7lmo8
This episode is sponsored by Intel®. Discover how the 4th Gen Intel Xeon Processor is revolutionizing enterprise security with advanced threat protection, cloud security, and hardware security. Learn how to improve your IT infrastructure and protect your organization from cyber threats with this powerful solution. To learn more about how Intel solves enterprise security challenges, I had a conversation with Brian Richardson, who is the Security Marketing Lead for Intel Data Center & AI (DCAI) Marketing Product Strategy. The key takeaways of the conversation are as follows: • The main challenges that enterprises face in securing their infrastructure are the increasing number of cyberattacks, increasing regulation, and increased security spending. The traditional software approach to cyber security is no longer enough to stop attacks, which are becoming increasingly more sophisticated. • Confidential computing is a newer approach to protect data when it is in use, not just at rest or in transit, which is being focused on by Intel and the industry. • The fourth-generation Intel Scalable Processor addresses enterprise security needs by using technology, such as Intel SGX or Software Guard Extensions, to protect data in use. Contact Brian: Web: https://intel.com/ConfidentialComputing LinkedIn: https://www.linkedin.com/in/richardsonbrian/ Twitter: @Intel_Brian Contact Avrohom: Web: https://asktheceo.biz LinkedIn: https://www.linkedin.com/in/avrohom-gottheil/ Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:30] Intel just launched its 4th generation Xeon scalable processor, which is geared towards its Enterprise customer base. One of the topics on everyone’s minds is security. As you know, data breaches are, unfortunately, a very common occurrence, and with that comes the risk of ransomware shutting down businesses and public services, not to mention the damage done to its reputation, which is virtually incalculable. With that on our minds, what are some of the challenges enterprises face when it comes to securing their infrastructure? [03:21] What are some of the ways enterprises go about solving their security challenges? [06:35] How does the 4th generation Intel scalable processor address enterprise security needs? [08:45] Can you share some case studies of the 4th generation Intel Xeon scalable processor in action? [12:57] How can people connect with you to learn more about the 4th generation Xeon scalable processor? [13:45] Do you have any parting words of wisdom to share with the audience? Watch this episode on YouTube: https://youtu.be/i9PrWw4ljeg
Social Selling & AI

Social Selling & AI

2023-01-2318:41

Tim Hughes is universally recognized as a world-leading pioneer and innovator of Social Selling. Checkout Tim's new book, Social Selling Techniques Influence Changemakers: https://www.amazon.com/Social-Selling-Techniques-Influence-Changemakers-ebook/dp/B0BKQVLSF7?ref_=ast_sto_dp Contact Tim: Web: https://dlaignite.com LinkedIn: https://www.linkedin.com/in/timothyhughessocialselling/ Twitter:@Timothy_Hughes Contact Avrohom: Web: https://asktheceo.biz LinkedIn: https://www.linkedin.com/in/avrohom-gottheil/ Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [01:00] How has the explosion of emerging technologies, such as AI, and the like, impacted commerce and sales? Tim: “I think it's had a massive impact. We're talking just after the release of ChatGPT. We're still processing what impact that's going to have. There is a whole number of mega-trends. If you look at the internet, social media, mobile, AI, all of these things have an impact. We're now in that situation where if we don't keep up, we fall behind. And using data and AI to actually make decisions about certain things and using ChatGPT and asking it to do certain things can make shortcuts. But at the end of the day, we still have to have conversations.” [02:00] AI and ChatGPT are great, but at the end of the day, we still have to have conversations. [03:10] You have to have a conversation to sell something. [03:58] We’re leveraging technology to build that human connection. [04:00] What are businesses doing to get over those challenges of leveraging the latest in technology while keeping things human? [05:25] Technology helps us build depth in business relationships due to the contextual nature of a connection on social media. [06:30] Social media empowers introverts to be more outgoing in real-life interactions. [06:49] You just published your book social selling, where you discuss methodologies for how businesses can leverage social media to increase revenue. Can you share some of those insights with our audience? [08:19] What are some examples of how you helped businesses grow by leveraging social media? [11:15] Every company is a media company. [13:58] Don’t just post on social media for the sake of posting. The whole point of social media is to create conversations. [15:10] What inspired you to write the book? [16:45] How can people connect with you? Tim: “You can connect with me via my website at https://dlaignite.com. I’m also active on Twitter as @Timothy_Hughes and on LinkedIn: https://www.linkedin.com/in/timothyhughessocialselling/. For those looking to purchase my book, you can get it here: https://www.amazon.com/Social-Selling-Techniques-Influence-Changemakers-ebook/dp/B0BKQVLSF7?ref_=ast_sto_dp.” [17:26] Do you have any parting words of wisdom that you’d like to share with the audience? Watch this episode on YouTube: https://youtu.be/H1DkVqi3C00
Veritas Technologies is a leader in multi-cloud data management. Over 80,000 customers—including 95% of the Fortune 100—rely on us to help ensure the protection, recoverability, and compliance of their data. We have a reputation for reliability at scale, which delivers the resilience our customers need against the disruptions threatened by cyberattacks like ransomware. No other vendor can match our ability to execute, with support for 800+ data sources, 100+ operating systems, 1,400+ storage targets, and 60+ clouds. Veritas Alta empowers you to take control of all your data protection and application resiliency in the cloud. Learn about Veritas at AWS re:Invent here: https://www.veritas.com/company/event/aws-reinvent More information on Veritas Alta Cloud Platform can be found here: https://www.veritas.com/alta Contact Clifford: Web: https://www.veritas.com/ LinkedIn: https://www.linkedin.com/in/clifford-barcliff-4937114 Twitter: @VeritasTechLLC Contact Avrohom: Web: https://asktheceo.biz LinkedIn: https://www.linkedin.com/in/avrohom-gottheil/ Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: Avrohom: Veritas is an industry leader in multi-cloud data management, and they just announced the new Veritas Alta Cloud Platform. Can you go into detail about what is Alta, and what does it mean for Veritas and its clients moving forward? Cliff: Think about customers over time. Cloud isn’t new anymore. And we’ve been helping our customers since the early adopters to now, today, with everyone having a pretty much cloud-first strategy, or at least some part of the enterprise doing cloud-first. We have done so many modifications and created so much intellectual property for our products, and we’ve also had some acquisitions along the way that it was time to rebrand those products for when they’re using the public clouds. They provide what our customers are asking us to do (i.e., how it’s deployed, how it’s consumed, the capabilities, and the use of data services within the public clouds.) These are our products, deployed and consumed the way our customers want. Avrohom: It’s so true that businesses of all shapes and sizes are moving to the cloud. From small businesses that kind of kicked off this cloud migration all the way up to enterprises. What challenges are you finding with businesses moving to the cloud? Cliff: Today, we are dealing with the technical debt of what the early cloud adopters did. They were super-creative in getting these mission-critical, wonderful, cloud-native apps out there. It’s now time to make them more enterprise. So, it’s the control, the compliance, the resiliency, the ability to know that it’s protected and, in fact, recover it. Because everybody has now been through rounds of mistakes. All it takes is one bad script when you’re configuring something in your virtual private data center, and you’ve wiped out a whole bunch of configs. Avrohom: When it comes to enterprise, there are a lot of headaches to deal with to get their environment up to compliance. When solving these challenges, what does great look like? Cliff: People are in different regions around the world. This means you can have data, literally, in seconds, all over the world. Some things that help our customers bring the “Enterprise-ness”, and I call it the great enterprise resilience. One of the things is visibility. Knowing what you don’t know. Knowing what you don’t know is probably the number one risk that any customer has. If you know about it, you probably plan for contingencies. But if you don’t know about it, and the ransomware person comes along and steals it or locks it down, huge headaches, all of a sudden. So, having some type of controls capability services that can look from the outside in, finding out what you don’t know, I think, is one of the capabilities of an enterprise in a multi-cloud world. Watch this discussion on YouTube: https://youtu.be/VY4tw_I1m_w
Agile done right

Agile done right

2022-09-2324:36

Ajay Kabra is the senior leader, evangelist, and main contributor to the Agile space for Xebia, a Global Technology Strategy and Consulting firm with Full Stack Software Engineering, Product Development, and Digital consulting capability to enable the digital transformation of enterprises using the latest technology and methodologies. Over the years, Xebia has organically built domain knowledge across industries and used a platform engineering mindset to help fortune companies digitize. Contact Ajay: Web: https://xebia.com LinkedIn: https://www.linkedin.com/in/ajaykabra/ Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:34] Agile is a big buzzword nowadays; however, it’s not as simple as people may think. What are some of the complexities behind agile, and what might people not understand about it? [00:52] Agile has been on the market for nearly 25 years. [01:08] Agile demands that management give up the control to the team – decentralize your decision-making. [01:20] One of the challenges with Agile is that the senior leadership is afraid of giving control to the team. [02:00] Agile is, more than anything, a mindset shift. [03:01] What is the right mindset business leaders need to have in order to succeed with agile? You mentioned discipline. Can you share some examples of success? [07:18] One of the ways Xebia sets itself apart as an industry leader in software development is with its customer training. What is the right way to train clients in new technology? [08:00] The right way to implement solutions for your clients is to co-create them. [11:00] To train customers effectively, you have to sometimes engineer a crisis so that they learn how to react. [13:15] Besides serving clients, Xebia is also very active in the agile community. For example, Xebia organizes the Agile NCR event, which is held annually in the APAC region. Can you share with us a little bit about Agile NCR, as well as some of the upcoming exciting endeavors you will be launching here in North America in the near future? [13:45] A core value of Xebia is to share knowledge. [18:30] How do people connect with you to learn more about Xebia? Ajay: You can connect with Xebia at our website: https://xebia.com, and with me, personally, on LinkedIn at https://www.linkedin.com/in/ajaykabra/. [21:37] Do you have any parting words of wisdom to share with the audience? Watch this episode on YouTube: https://youtu.be/Wbmc5w8fhUA
Peter Koerte is the Chief Technology Officer and Chief Strategy Officer at Siemens. Contact Peter: Web: http://siemens.com/xcelerator LinkedIn: https://www.linkedin.com/in/peterkoerte/ Twitter: @PeterKoerte Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: Avrohom: So, we're here live at Xcelerator where, Peter, you just announced something really exciting about this new exciting thing that Siemens has launched called Xcelerator. Can you share with us a little bit about what's behind all this? Peter: Yeah, sure. So, Siemens Xcelerator is all about making digital transformation for our customers insanely easy. To make it fast, easy, and at scale. And the B2B environment, that's really tricky. Because you have to ensure that data silos are being broken down and that data is flowing seamlessly. So, the heart of Siemens Xcelerator is being open, so that it brings different solutions from different vendors together, and then make it interoperable so that these things do work together. These are the two magics that we do with Siemens Xcelerator for our customers. Avrohom: I love what you said about breaking down the data silos, because in the legacy world, that's what we have. We have people that only focus on their vertical, their products, and nothing else, and we need to interoperate with one another. Which brings up the next point. So, I come from the Telecom world, and we had this term called vendor lock-out, where you buy all your hardware and equipment from this one vendor, and they kind of hold you. You have to buy their network, you have to buy their equipment, and you can't buy anything else. So, how does Siemens address this vendor lock-out? Peter: Yes, it's a big topic also for us, and for our customers. So, if we talked today with CIO’s, they would say, “I don't want to be locked-in on your very specific solution.” And right they are! And we don’t want to either. So, all the CIO's are going to tell you, “I don't want to buy yet another platform.” So, it's always a question of the value that you bring. And they are very capable of opening up and also sharing data with us, providing that the solution you provide is really adding return on their part. And so for example in buildings, if you can demonstrate that the solution that you're implementing is: (a) is flexible enough that is does work in their environment, and that (b) that they really get potential savings, for example, out of energy efficiency, then they are perfectly fine and they're happy to do that. But it's always the value that you have to bring to the customers. That's the way we think about it. Avrohom: So now, talking about another value, everyone is talking about sustainability as being the next big thing. Be it climate change, or just government initiatives, and things like that. Does Siemens have any criteria for selecting their partners or suppliers when it comes to clean energy and sustainability? Peter: Yes, so at Siemens, we've given ourselves a target that we want to be carbon neutral in our own operations by 2030, and then also with all of our supplier base by 2050. So, therefore, we are heavily engaged with our partners and suppliers, as you said, in order to drive that down. So today, when you interact as a supplier with us, we have very stringent requirements. And it also comes down to the sharing. For example, if you want to know the product carbon footprint of our solutions that we brought to our customers, we need to know from OUR suppliers in order to make that work. So, that's just an example. So, yes, there are many criteria in order to get there. Watch this episode on YouTube: https://youtu.be/OZ5lr22UoJo
Himanshu Arora is the Global Business Head for Low Code/No Code, Automation, and Integration practice at Infosys. He is a trusted digital transformation advisor, speaker, and certified storyteller and has helped many customers “Think, Adopt and Live” various types of transformation journeys in his 23-year career. Contact Himanshu: LinkedIn: https://www.linkedin.com/in/himanshu-arora-982a365/ Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: Avrohom: Low-code No-code is a new term in today's software development world, and everyone is talking about it as if it's the next greatest thing. What is low-code no-code and why is it so helpful? Himanshu: As an industry, we are at an inflection point where we must prepare our businesses to adapt their code as rapidly as our customers shift their needs. Especially after the pandemic, everybody wants to go to the digital transformation and make changes happen, without realizing that the fundamentals have shifted. We need more problem finders than we have the solvers in the equation, right now. And, hence the need today is to go ahead and get the right need for this transformation, and that's exactly where these low-code no-code platforms come in. These platforms come in because they can visually aid the application development. They can bring a lot of acceleration with the pre-packaged templates, the pre-packaged workflows, the hyper-automation, and the integrations. And then, they can really increase the speed. [03:07] Where does Infosys come to play, and how do you help your clients? [04:27] I really liked the part about governance and cybersecurity. As you know, everyone is very conscious of their security needs, given the daily occurrences of data breaches at companies of all shapes and sizes. Can you elaborate on the cybersecurity aspects? [09:21] What are 3 areas where we can leverage low-code no-code to move the needle in the software development industry? [11:37] Himanshu, how can people connect with you? [12:33] Do you have any parting words of wisdom that you’d like to share with the audience? Watch this episode on YouTube: https://youtu.be/Qpv4TEFMf9Q
Vipul Baijal is the country head, USA of Xebia, a Global Technology Strategy and Consulting firm with Full Stack Software Engineering, Product Development and Digital consulting capability to enable digital transformation of enterprises using the latest technology and methodologies. Over the years Xebia has organically built a domain knowledge across industries and used a platform engineering mindset to help fortune companies digitize. Contact Vipul: Web: https://xebia.com/ LinkedIn: https://www.linkedin.com/company/xebia/ Twitter: @Xebia Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:38] Your company, Xebia, has been in the IT services industry for 2 decades, Globally, and now you’re coming to North America. In what ways can the North American market benefit from your presence here? [02:05] Why do clients come to you? Why do they rave about Xebia? [04:18] You mentioned Agile as one of Xebia’s core strengths. What is agile, and why is it important? [04:30] Agile means being very quick to react to the market. [05:20] Things change very quickly. The ones that win are the ones who are able to react quickly. [05:40] Xebia starts with an ‘X’. Does that imply some kind of ‘X’ factor? [08:20] The future of success is about how much you share. [08:31] What’s next with Xebia? What are you looking to accomplish over the next 12-24 months? [09:36] How do people connect with you to learn more about Xebia? [10:13] Do you have any parting words of wisdom to share with the audience? Watch this episode on YouTube: https://youtu.be/Fsw6_vPaKog
Helen Yu is the Founder & CEO at Tigon Advisory, where she drives growth for the largest technology companies in the world and is a board advisor to fast growth SaaS companies. She serves as Vice-Chair and Board Director at the Global CyberSecurity Association. Contact Helen: Web: https://tigonadvisory.com/ Twitter: @YuHelenY LinkedIn: https://www.linkedin.com/in/tigonhyu/ Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [01:04] I’m happy to have obtained your latest book, Ascend Your Start-Up, conquer the 5 disconnects to accelerate growth. This is such a relevant topic, with over 63,000 startups in the United States alone, and more than 69% of startups being launched as home-based businesses, the allure of having your own business is very great. However, a concern on many people’s minds is that most small businesses fail in the first year of business. How can start-up founders know that they’re on the right track to ensure success? What kind of metrics should they be looking at? [03:00] Success means different things to different people. [04:25] Once you discover your Why, you’re 25% of the way towards your success. [05:00] In your book you talk about the effort involved in climbing a mountain — and the task you were given by your grandmother that inspired you to rise to the challenge. Do you think that having a sense of purpose is vital for start-ups? [05:55] Purpose gives us a destination and the motivation to get there. [06:29] What makes someone qualified to become an entrepreneur? Is there perhaps a certain kind of person that is tailor-made, in terms of drive and temperament, for running a start-up, and conversely, are there people who should never do it? [08:43] Failure is really part of the journey to success. [08:47] It’s not about how many times you failed, but rather what lessons did you learn from failure. [09:27] One challenge for so many start-ups is knowing how to scale. What’s your advice for successfully making the shift? [14:00] What inspired you to write this book? [16:13] How do people connect with you? Helen: You can connect with me via my website https://tigonadvisory.com/. I’m also very active on Twitter at @YuHelenY, and on LinkedIn https://www.linkedin.com/in/tigonhyu/. [16:39] Do you have any parting words of wisdom that you’d like to share with the audience? Watch this episode on YouTube; https://youtu.be/YJPQLqklZQI
Register for IBM Think and access on-demand sessions and replays here: https://ibm.biz/BdffCB Joe Cropper is a senior technical staff member at IBM, supporting Power Systems and Hybrid Multicloud Solutions. https://youtu.be/dy835X-P_ZM https://soundcloud.com/asktheceopodcast/asktheceo135withjoecropper/s-OqWqyj1n1o2 https://bit.ly/33qialM Contact Joe: Twitter: @jwcroppe LinkedIn: https://www.linkedin.com/in/joe-cropper/ Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:41] As a result of businesses’ digital transformation efforts we now have more data than we know what to do with! To put things into perspective, Forbes stated in an article that 90% of the world’s data has been created in the past 2 years. However, that’s only part of the problem. According to a recent study from Forrester, 71% of businesses are gathering data faster than they can use it, and 66% of businesses say they constantly need more data than their current capabilities provide. And a major challenge that’s keeping people from fully utilizing their data is data silos, which are very common in today’s modern business world, especially in the case of mergers and acquisitions. The challenge here is that businesses that can leverage all of their data, place themselves at a major advantage over their competition. So, if you’re not leveraging all your data, your competition is. Joe, what are you hearing from customers in this space? [01:45] Data is the crown jewel of organizations. [02:35] The common thread is who can use the data most effectively. [03:13] Let’s focus on security. During the past year, there have been numerous data breaches as well as an increase in ransomware attacks that have been shutting down schools, government offices, and even, unfortunately, hospitals! The increase in cyber-attacks has forced many businesses to prioritize their investment in data resiliency solutions. How is IBM helping their clients minimize disruptions and loss due to cyberattacks? [03:42] CyberSecurity is a topic that’s front and center in the boardrooms. [03:50] There is no room to compromise when it comes to Enterprise Security. [05:44] Since we’re discussing resiliency, let’s discuss resiliency from a business continuity perspective. During the pandemic, businesses had to literally transform their IT Infrastructure overnight to enable people to access their workloads remotely. How is IBM making a difference for businesses requiring high availability and resiliency for their mission-critical infrastructure? [06:38] IBM’s systems and platforms are running the world’s financial institutions, government agencies, healthcare organizations, and everything in between. [08:42] Where can people go to learn more about the conversations businesses are having regarding IT Infrastructure Solutions? Joe: Please visit: ibm.biz/BdffCB. On that webpage, you can register for the Think2021 event, or access the sessions on-demand after the event. [09:34] How do people connect with you? Joe: People can contact me via LinkedIn at https://www.linkedin.com/in/joe-cropper/. I’m always happy to connect with people and answer any questions. [09:51] Do you have any parting words of wisdom to share with the audience? Watch this episode on YouTube: https://youtu.be/dy835X-P_ZM
To download IBM's study on the Importance of On-Premises Infrastructure For A Future-Ready Hybrid Cloud Strategy: https://ibm.biz/asktheceoforresterstudy2021 Joe Cropper is a senior technical staff member at IBM, supporting Power Systems and Hybrid Multicloud Solutions. Contact Joe: Twitter: @jwcroppe LinkedIn: https://www.linkedin.com/in/joe-cropper/ Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [01:27] The global pandemic put our current IT infrastructure to the test. It highlighted the fact that now, more than ever, we need to prioritize infrastructure refreshes. IBM just published the findings of an IT Infrastructure study conducted by Forrester Consulting, which addresses this topic in great detail. What challenges are you witnessing as businesses determine where to invest, and do you have any tips you have to overcome them? [02:16] The biggest challenges are that companies are trying to figure out where to invest, how they can get their competitive edge to accelerate what they’re doing, and the sheer number of options. [03:00] Public Cloud is important, but we also need a good strong on-prem infrastructure and refresh cycles. [04:15] The Forrester Consulting study talks about some of the inherent challenges with public cloud, where 46% of those surveyed stated that public cloud doesn't meet security needs, and 56% of those surveyed stated that data resiliency is challenging for some apps. What are you seeing in the market with your clients? [05:00] IBM is taking a lot of the concepts of Cloud, such as OPEX pricing, and applying it to on-prem solutions. [07:45] Let’s talk a bit about vulnerabilities—including factors such as cybersecurity, compatibility, and availability. In the Forrester Consulting study, 70% of businesses surveyed delayed an infrastructure refresh more than once, within the last 5 years. What kinds of risks are businesses taking with this delay? [08:15] Technology evolves at such a fast pace, yet infrastructure currency is absolutely a necessity when it comes to maintaining a good healthy posture for security. [10:00] What risks are businesses taking from a cybersecurity standpoint by delaying their infrastructure refresh? [12:18] Where can people go to learn more about the 2021 Forrester Consulting thought leadership paper commissioned by IBM on the “Importance of On-Premises Infrastructure For A Future-Ready Hybrid Cloud Strategy”? Joe: Please visit: https://ibm.biz/asktheceoforresterstudy2021. That URL is case-sensitive, so be sure it is all lower-case. On that webpage, you can download the full study, view an on-demand webinar, read a blog recap from an external thought leader, and discover more hybrid cloud solutions and resources. [13:05] How do people connect with you? Joe: People can contact me via LinkedIn at https://www.linkedin.com/in/joe-cropper/. I’m always happy to connect with people and answer any questions. [13:32] Do you have any parting words of wisdom to share with the audience? Watch this episode on our YouTube channel: https://youtu.be/q71xWwW1I9Q
Tyler Cohen Wood is the CEO of myConnectedHealth and a 20-year veteran of the cyber security industry, a well-known international cybersecurity influencer, successful keynote speaker, and 3-time published author. She worked for the United States Defense Intelligence Agency and the Department of Defense, as well as many other 3-lettered government agencies and the White House. Contact Tyler: Web:https://myconnectedhealth.net Twitter: @TylerCohenWood LinkedIn: https://www.linkedin.com/in/tylercohen78/ Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:48] Tell me about your background, your journey from working at the DIA to become CEO of a health tech company? [01:58] So, what gave you the idea for myConnectedHealth? I mean, that’s so radically different from security? [02:04] 1 in 13 Americans suffer from a rare or diagnosed condition. [02:04] Tyler shares the story of her personal journey of seeking a diagnosis for a rare, debilitating condition. She talks about the frustration of endless doctor visits, going from one specialist to another, to another, only to be told at the end not to even bother looking for a diagnosis, and just to learn to live with it. Tyler took charge of her situation and developed a chart that helped her discover a deficiency in a certain mineral in her body. [11:49] There is no disease that does not have a cure. We just may not know what the cure is yet. And it’s through collaboration that we find the cures. [12:40] “1 out of 13 people” means that you either have an undiagnosed illness, or you know someone that does. [13:28] Our daily headlines are dominated by Covid-19; however, as you know, there is much more to health care than COVID. There are millions of people around the world that suffer from undiagnosed ailments on a daily basis, with no treatments in sight. What are the challenges health care providers face when it comes to diagnosing and treating people’s ailments? [13:30] A big challenge healthcare providers have in diagnosing complex illnesses is that they operate in specialty silos. One specialist might not know the extent a certain illness and/or treatment affects another part of the body. [15:14] There is a lot of bias in health care, especially against women, with whom many practitioners tend to be more dismissive. [17:00] There is specialty siloing with insurance codes, as well. [17: 37] We are so fortunate to be living in a day and age where we are blessed with the latest cutting-edge technologies, such as Artificial Intelligence and Machine learning. I know many healthcare leaders and innovators are leveraging these technologies to develop solutions that will drastically improve people’s lives, and I also know that your company, myConnectedHealth, is working on a first of its kind solution that leverages these technologies to completely revolutionize healthcare for people around the world. Can you share with us some detail about what your company is working on? [18:05] myConnectedHealth is a global health care platform that uses data obtained from the patient crowd, all over the world. [22:12] This is really exciting and sounds like it will completely change the world as we know it! What will it take to get this solution out to the masses? [25:00] Our mission is to provide health care access to people who didn’t have it before. [25:40] If you have a phone, you have health care. [25:58] How do people connect with you? Tyler: You can connect with me via my website https://myconnectedhealth.net. I’m also very active on Twitter at @TylerCohenWood, and on LinkedIn https://www.linkedin.com/in/tylercohen78/. [26:35] Do you have any parting words of wisdom that you’d like to share with the audience? Watch this episode on our YouTube channel: https://youtu.be/x7T9MW80YO0
Kai Hermsen is the Global Coordinator for the Charter of Trust with Siemens, where together with his team in the Central Cybersecurity department, he ensures internal implementation of the Charter of Trust and is driving Siemens external Cybersecurity engagements with Charter of Trust partners and stakeholders like the World Economic Forum. Contact Kai: Twitter: @HermsenKai LinkedIn: https://www.linkedin.com/in/kaihermsen Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:41] Can you briefly summarize what is the Charter of Trust and where is it being used today? [01:04] The Charter of Trust was founded as an initiative among companies that wanted to make an impact in the world of cybersecurity. [01:49] Get away from the siloed mentality and work together to solve problems. [02:33] 2020 has seen headlines dominated by cybersecurity. We’ve had data breaches in all sectors, by prominent brands, such as Microsoft, Facebook, Twitter, Honda, Zoom, Marriott, and so on. What’s worse is that hackers are shutting down hospitals with debilitating ransomware! The thing is, that many data breaches are caused, not by ineffective firewalls or cybersecurity protocols, but through human weaknesses that were exploited via social engineering activities, such as phishing. And before anyone passes judgment on the people that fall for these tricks, I myself have seen many of these emails, and they look pretty convincing. How can businesses better protect their consumers, and themselves, from these types of attacks? [04:01] 2020 has taught us two important lessons in cybersecurity: (a) Cyber threats are real, and if you don’t protect yourself, you’re putting yourself at risk. (b) What happens online has an impact on the real world. [04:37] Humans are the weakest link in cybersecurity. How can we turn that around and make it into a strength? [04:59] Just like humans are the weakest link in cybersecurity, they’re also your front-line protection. [05:13] Cyber security has the power to safeguard our digital business models and make them sustainable. [08:16] Identity theft has become a business, and that’s why cyber literacy is so important. [09:07] Let’s look at the same challenge from the perspective of the consumer. According to a market analysis by Digital Commerce 360, US eCommerce sales in Q3 of 2020 was 37.1% higher than the same period in the previous year. This shows that people are doing more online digital transactions than ever before. This type of activity requires a massive amount of trust. Unfortunately, you can’t trust everyone, and even the most trustworthy companies are vulnerable to phishing attacks like we discussed earlier. What kind of protection can we put in place to be able to sustain this kind of growth? [11:45] Trust is not just about security. It’s principled behavior in all of digital. [14:00] What protections are there for consumers to shop online and be protected from identity theft? [16:42] Self-sovereign identities give the consumer the power to grant identities when they go online. It’s like having a virtual identity. [18:34] What do you think is the next step for Siemens regarding the Charter of Trust? [20:59] How can people connect with you? Kai: The best way to reach me is via LinkedIn at https://www.linkedin.com/in/kaihermsen/. I’m also available on Twitter at @HermsenKai. [21:33] Do you have any parting words of wisdom to share with the audience? [21:39] The virtual world and the real world are completely interchangeable. Watch this episode on YouTube: https://youtu.be/wchY963rIaA
In this episode, Jeannette Fackler turns the tables on me and interviews me on influencer marketing for B2B HighTech companies. Jeannette is the Co-Founder of J&L Marketing. She’s a tech translator who de-borifies tech marketing. Contact Jeannette: Twitter: @contentcharmer LinkedIn: https://www.linkedin.com/in/jeannette-fackler-07331713/ Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:42] Avrohom: Tell me, how do you "de-borify" tech marketing? I'd love to hear that because trust me, there's a whole lot we can talk about that. Jeannette: Oh, yeah. You know what? I think the biggest thing that deborifies technology is actually thinking about human beings. Both, on the business side, the owners of the business, as well as the users. Users don't necessarily respond to "hey, Cloud saves you money", and "Cloud increases productivity", because everybody says that. Right? Avrohom: Everybody saves you money! And everybody is the best! Jeannette: [Laughing] Avrohom: Everybody is number one! Jeannette: Exactly. Exactly. We're gonna make your data more secure! And the thing is, the same technology tends to be available from multiple vendors. Right? So, you have to stop just blending in. [00:52] The biggest thing that deborifies technology is thinking about human beings. [01:38] You have to stop just blending in. [02:10] One of the biggest ways to spice up tech marketing is to just bring real people into it. [02:50] Speak like you’re talking to another person on the street. Don’t use 5-syllable words. [04:07] Avrohom: How do people connect with you? Jeannette: You can connect with me on LinkedIn at https://www.linkedin.com/in/jeannette-fackler-07331713/. I’m also on Twitter at @contentcharmer. [04:55] What is Influencer Marketing? [05:28] With Influencer Marketing, you’re getting someone who has a trusted name in the industry to talk about your products, and essentially endorse them. [06:52] Do influencers just represent products of any company that’s willing to pay them money? [08:41] Do companies work with influencers without them saying that we recommend this product? [09:40] Is your primary channel for communication YouTube? [13:16] How did you build up trust with your followers? [22:10] You add value by helping others. [22:13] First add value and then worry about yourself. [23:46] What would your advice be for business owners that would like to increase their following on social media? Check out this episode on YouTube: https://youtu.be/7cemyGqOX2w
Jay McBain leads Forrester's research and advisory for global channels, alliances, and partnerships. Contact Jay: LinkedIn: https://www.linkedin.com/in/jaymcbain/ Twitter: @jmcbain Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:58] 2020 has triggered many dramatic changes for businesses. We’ve seen many businesses rapidly shift to a work from home paradigm. We’ve also seen a paradigm shift to online or virtual events, among many other dramatic changes that took place this year. One significant change, that you mentioned in your article titled “What I see coming for the Channel In 2020”, is that Indirect sales will shrink every year for the next decade.” This is hard to take in because everything that I’ve learned over the years, is that you need a strong indirect sales team to scale and grow your business. Does this spell the end of the channel? [01:45] There is actually a lot of opportunity for the channel; however, like any other mature industry, what’s happening on the transactional side of the channel is that it’s a race to the bottom. [02:20] Professional services is where the margins are in the channel. [04:00] Learn how Salesforce is structuring its channel partner organization to double its revenue from $20b to $40b within the next 4 years. [05:58] In your article, you mentioned that the channel model is evolving what is known as a “trifurcated channel”, or in plain English, a model which is divided into three branches. When I think of a channel partner, I’m thinking of sales and service. Can you elaborate on this new model? [06:34] 75% of global trade is done indirectly. [07:24] It’s critically important that you build the 3rd part of the channel, the one that influences your buyers early and often. [09:23] 76% of CEOs think that their current business model will be unrecognizable in 5 years. That means every single business! You’re going to become a subscription-based business. There is a high likelihood that you’re going to become a tech business. [10:56] We’re all familiar with the term “Customer Experience”. You talked about a growing trend in the B2B channel, called “Partner Experience”. What does that mean, and why is it important? [13:05] What does the future of marketing look like for B2B Emerging Technology companies? [15:42] For our listeners who are channel professionals, or for those that might be considering working in the channel, what kind of future can they expect for their careers? [17:08] How can people connect with you? Jay: People can connect with me via Twitter at @jmcbain, or on LinkedIn at https://www.linkedin.com/in/jaymcbain/. [17:41] Do you have any parting words of wisdom that you’d like to share with the audience?
Connect with DataVisor on the Azure Marketplace: https://azuremarketplace.microsoft.com/en-us/marketplace/apps/datavisor.datavisor_uml_for_insurance Yinglian Xie is CEO and Co-founder of DataVisor, a company that is the leading fraud detection company powered by transformational AI technology. As part of this discussion, we shared how their partnership with Microsoft, their use of Azure, and the Azure Marketplace has empowered them to scale and grow their business. Contact Yinglian: Web: https://DataVisor.com LinkedIn: https://www.linkedin.com/company/datavisor/ Twitter: @DataVisor Personal Twitter: @YinglianXie Contact Avrohom: Web: https://asktheceo.biz Facebook: AvrohomGottheil Twitter: @avrohomg Instagram: @avrohomg INTERVIEW HIGHLIGHTS: [00:54] Covid-19 sparked a major wave of digital transformation for businesses in every industry, which resulted in exponential growth of online transactions. Unfortunately, one of the byproducts of removing the human from the equation is an increase in fraud. After all, no one’s watching, right? Given that DataVisor specializes in fraud detection, what are the challenges that businesses struggle with regarding eliminating fraud when trying to go digital? Yinglian: When we switch to the digital world, a number of things are different. The first is that we are dealing with the customers without being face to face. And that’s a significant switch. That the information we receive about the customer is through online transactions. In that case, some of the identifications of the users will be very different. And businesses may not be able to be ready to face that new change. And second of all, when you open up to online, you could potentially have a broader set of customers than you faced in the past. The demographics and the geographic locations of the customers could shift or change. And that makes companies not ready to prepare for dealing with the customers they have typically not worked with in the past. And the risk of profiles as well as the fraud risk might also be very different. [01:50] During the pandemic the fraud rate increased significantly, compared to previous years. [02:15] One of the drivers of online fraud is that transactions are not face to face. [05:34] What can businesses do to overcome some of these challenges? [05:42] We need a mindset change. We’re dealing with a different demographic of users online, and we’re dealing with a different type of fraud online when compared with offline transactions. [07:53] DataVisor recently launched a new offering on the Microsoft Azure marketplace, called DataVisor AI-Powered Fraud Management Solution. Tell us about it and how it addresses some of the challenges we just discussed. Yinglian: Using proprietary unsupervised machine learning algorithms, DataVisor restores trust in the digital era by enabling organizations to proactively detect and act on fast-evolving fraud patterns and prevent future attacks before they happen. Combining advanced analytics and an intelligence network of more than 4B global user accounts, DataVisor protects against financial and reputational damage across a variety of industries, including financial services, marketplaces, e-commerce, and social platforms. [10:39] How do you protect yourself from insider fraud? [13:37] How would a company use your solution with Azure? [14:33] How can customers find out more about the DataVisor AI-Powered Fraud Management Solution, and procure it through the Azure Marketplace? Yinglian: The best way to learn more about our solution is to go to the Microsoft Azure Marketplace and search for DataVisor. [15:06] How has partnering with Microsoft helped DataVisor scale and grow your business? [16:43] How do people connect with you? [17:09] Do you have any parting words of wisdom that you’d like to share with the audience? #AskTheCEO With Yinglian Xie
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