Claim OwnershipLet's Talk Club Management
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Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).
149 Episodes
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At your club, there are two individuals who share one goal but have differing responsibilities that might seem to be cross purposes at times, the Golf Professional and the Superintendent. These individuals and their teams are responsible for delivering an exceptional golf experience. How can club management professionals support these individuals and help them meet the mission? In this episode, we’re joined by Paul Levy, PGA, and Armen Suny, Search Executives with Kopplin Kuebler & Wallace, to share their insights into how all parties can grow in this existing gap.
Please join us in welcoming one of our newest CMAA team members, Haley Habosky! Haley is CMAA’s new Manager, Student Development and joined CMAA after a stint in the club world. She joins us in this episode to chat about her background and passions and what she is most looking forward to doing with CMAA. Please welcome Haley!
We are thrilled to welcome back to our podcast, our favorite cybersecurity experts at Pulsar Security, a CMAA Education Partner, for answers to our questions about current cybersecurity trends. Pulsar is a company whose mission extends to protect clubs and their members against malicious attacks. The company is a Veteran, privately owned business built on vision and trust, whose leadership has extensive military experience enabling it to think strategically and plan beyond the problems at hand. We are excited to welcome back the CEO and Founder of Pulsar Security, Patrick Hynds and Chief Technology Officer Duane Laflotte.
Please join us in welcoming one of our newest CMAA team members, Udokamma Ebulu! Udokamma (or Udo) is one of CMAA’s Staff Accountants – but that’s not his only interest. He’s truly a man of many talents and he joins us in this episode to chat about his background and passions and what he is most looking forward to doing with CMAA.
When you think about golf cars and personal transport vehicles, your first thought probably centers on transportation. But there is a lot more to consider – golf cars can improve the member experience, expand accessibility, enhance your service opportunities, and provide vital support for maintenance and other daily operations. In this episode of the podcast, we’re joined by Brad Schaufert, one of our partners at E-Z-GO, to talk about this important club component.
E-Z-GO is a globally renowned leader in the design and manufacture of golf cars and personal transport vehicles, known for its innovation in sustainable electric vehicles and powertrain technology.
Each summer, hospitality students have the opportunity to intern at some of the most impressive clubs around the country. In this episode, we chat with Kelsey Burke, about what her internship experience was like. Kelsey is a CMAA Student Member and interned at Myers Park Country Club in Charlotte, NC. Kelsey shared what she learned and some of her advice for future interns. We talked a lot about the importance of authenticity and trying new things.
You may have seen the social media trend where individuals are asked to try to identify different voices. We’ve seen it with supervisors, teachers, coaches, among others. And it’s now made it to the club industry. Melissa was recently catching up with members on LinkedIn and caught a cool take from Grace Mwirigi, CCM, the Assistant Manager at Northmoor Country Club in Highland Park, IL. Beyond creating the video, Grace turned this TikTok trend into a leadership lesson. We asked Grace to join us to talk about what she learned from this activity and her goals as a leader.
Watch Grace’s take here: https://www.linkedin.com/pulse/grace-muchiri-ccm-rethinking-culture-through-strategic-poa9c/?trackingId=uqU0zch0ET9gtJFndVzPrA%3D%3D
Each summer, hospitality students have the opportunity to intern at some of the most impressive clubs around the country. We wanted to hear what that experience was like, so we invited Alexa Esquivel, a CMAA student member and intern at Houston Country Club, to the podcast to share more about her experience, what she learned, and her advice for future interns. We talked a lot about having courage and being brave enough to try new things, even when it’s outside of your comfort zone.
On July 4, HR 1, the 2025 tax legislation was signed into law. The measure features the extension of several expiring tax cuts passed in 2017 and new tax reductions including new federal tax exemptions for qualifying tip and overtime income. There’s a lot to unpack here for clubs. In this episode, we’re joined by Brad Steele, a longtime collaborator, to talk more about what this means for the club industry. We’ll explore what we know about these two impactful changes and learn what details remain to be released with further regulatory guidance.
In this episode, we sit down with Tyler Bloom and Rachel Ridgeway, SHRM-CP, of Bloom Golf Partners to discuss Bloom Golf’s 2025 Workforce Trends Study. Released earlier this year, this study provides a comprehensive analysis of the current landscape, uncovering the expectations of workers in the golf industry, their views on career opportunities, and their thoughts on the key factors influencing their job satisfaction and retention. With a focus on both recruitment and workplace culture, this study offers valuable insights into how golf course leaders can adapt to the evolving workforce.
Access the study here: https://bloomgolfpartners.com/research/
In June, GGA Partners and CMAA released the 2025 Club Leaders Perspective Report, a report that benchmarks operational data and examines current trends across a wide spectrum of private club facilities. On this episode of the podcast, we dive into that report and other research with Michael Gregory from GGA Partners. Access the full report on CMAA Connect: https://connect.cmaa.org/viewdocument/gga-partnerscmaa-club-leaders-per-1?CommunityKey=43e436dc-e513-4cc6-94b0-34a8e734968f&tab=librarydocuments
It’s never a bad time of year to take time to review your club’s policies and procedures. They are essential for managing effectively and making sound decisions for your members, employees, and volunteer board members. What are these policies and what are the best practices for implementation? Let’s find out!
In this episode, we are diving into the article “Seven Essential Policies for Your Private Club in 2025”. We are excited to have all three authors from PKF O'Connor Davies with us today to dive into this important topic.
It is Hurricane season for our members on the Atlantic coast, running from June 1 to November 30. The National Oceanic and Atmospheric Administration (NOAA) predicts an above-normal 2025 Atlantic hurricane season. It’s the perfect time to talk about disaster preparedness specifically when it comes to communications. Marc Ray, MCM, CCE, CHAE, is an expert in this area and we are so glad to have the opportunity to tap into his knowledge today. His monograph, Hurricane Communications with Internal Audiences in Private Gated Communities, provides communication guidance outlining recommendations for general managers to use in the event of a hurricane and addresses communication before and after a hurricane event.
You can read Marc’s monograph here: https://connect.cmaa.org/browse/mcmdocs
Advocate for the PAR Act: www.clubindustryvotes.org
We are thrilled to welcome back to our podcast, our favorite cyber security experts at Pulsar Security, a CMAA Alliance Partner, for answers to our questions. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. The company is a Veteran, privately owned business built on vision and trust, whose leadership has extensive military experience enabling it to think strategically and plan beyond the problems at hand. We are excited to welcome back the CEO and Founder of Pulsar Security, Patrick Hynds and Chief Technology Officer Duane Laflotte.
In this episode, we’re joined by our 2025 Shark Tank competition winners: Molly Passow and Katherine Foerg from Niagara University. Their entry, Schedule Genie, uses Artificial Intelligence to assist in schedule coordination and management. You can view their whole presentation at World Conference (along with the other finalists’ presentations) on CMAA’s YouTube: https://www.youtube.com/watch?v=PYkor-0fuvM
The world of wine is constantly evolving, and staying updated with the latest trends is essential for enthusiasts and professionals alike. In this episode, we welcome back to the podcast Sam Lindsley and Chris DeChillo from Kopplin Kuebler and Wallace. Sam and Chris each have extensive experience in food and beverage and bring their perspectives to how you can enhance your members’ wine experiences at your clubs.
Books mentioned in this episode:
Cote D’Or: A Celebration of the Great Wines of Burgundy - https://www.amazon.com/C%C3%B4te-DOr-Celebration-Great-Burgundy/dp/0520212517
Wine Folly: Magnum Edition The Master Guide - https://www.amazon.com/Wine-Folly-Magnum-Master-Guide/dp/0525533893/ref=sr_1_1?crid=3KV1ARYX2C6NN&dib=eyJ2IjoiMSJ9.9d7RyDqPXlj2z0Q_iQW2Vdt7ahnF0kc-8huvyOgs0M0JPFbZg0p74ub_YZ7BrghgbY3ty4w6NVpY6o4tyFd60j0qwoVPgDe6qxCdAkgpvbWR6-LtcZF3WJCyPgjwfn1sGDVLVE_8OpTj51T6DihAsft8anBRN75ijbbJVzd739ofDtydJ8immmy7MKhoIBJsI0x0SRE2x6M8f6SbhjVEekvB6mkeRl_CqpQ-KgVTkmY.yTzgZWoi-RHg1-6PrH6bi5YwnYIwBU3fbFSDzcgdNJ0&dib_tag=se&keywords=Wine+Folly&qid=1745933051&s=books&sprefix=wine+folly%2Cstripbooks%2C316&sr=1-1
Windows on the World - https://a.co/d/6KNCwsA
On this episode, we are thrilled to be talking to the researcher behind a study published in the International Journal of Hospitality Management in January. The study focused on measuring the relationship benefits of membership in a private club. Milly Njeri Ph.D., Assistant Professor at the Dedman College of Hospitality at Florida State University, joined us to dive into her research and explore the questions she asked and the results that she found.
Read the article: https://www.sciencedirect.com/science/article/pii/S0278431924002834
On this episode, we are thrilled to talk to CMAA’s 2025 Chair Richard LaRocca, CCM, CCE. He shares his family history in clubs and hospitality, as well as his plans for the year and what’s most important to him.
Learn more about Richard: https://www.youtube.com/watch?v=ZCR5y-RIZ_s
View Richard’s acceptance speech: https://www.youtube.com/watch?v=Z1303Zc470I
It’s that time again! The 2025 World Conference is just around the corner and in this episode, we’re chatting with our team members about events and networking, student activities, education, supporting The Club Foundation, and the Club Business Expo. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.
On this episode, we are thrilled to be featuring another one of our upcoming World Conference speakers, Gary Ware, Play Consultant. Gary is a creative yet strategic Play Consultant that was brought here to make your life even better than it already is. By day, Gary helps companies and professionals level up their skills, and by night he is an improv comedian. In between all of Gary’s passions, his most desirous one is helping people become the best versions of themselves through fun and entertainment.
See Gary at World Conference on Thursday, February 6, at 1:00 p.m. for Improv Your Influence: Fun and Effective Communication Strategies for Club Managers.
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