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RETHINK Retail - the evolution of retail in today’s connected world.
Join us as we explore the most recent trends and innovations in commerce.
Join us as we explore the most recent trends and innovations in commerce.
494 Episodes
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Join Timm Henderlight, Lead Strategy Consultant at Perficient, and Rick Olson, Consult Partner at Kyndryl, as they reveal how predictive analytics and AI are transforming holiday retail planning.
Discover how retailers are:
- Forecasting demand with greater accuracy
- Optimizing inventory and assortments
- Streamlining operations for peak season
Whether you’re a retailer looking to gain a competitive edge or simply curious about how data drives holiday success, this episode offers practical insights to help you plan smarter and sell more.
Special thanks to @Kyndryl for making this episode possible
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What happens when passion, purpose, and technology collide on water?
In this Rethink Retail: Global Leaders episode, host Ninaad Acharya sits down with Bruce Smith, Founder & Chairman at Hydrow, the premium connected rowing experience redefining home fitness.
They explore:
- How daily movement can make the world a kinder place
- What it takes to build three companies in one — hardware, software, and content
- The challenge of scaling while keeping authentic community at the core
- Why “the customer is the company” at Hydrow
- How founder mindset and leadership evolve through growth
- The next frontier: personalization, AI, and the end of cohorts
Join the conversation with our global retail community at www.globalretailleaders.com
Welcome to Omnichannel Reimagined: A new RETHINK Retail & VTEX Video Podcast Series giving senior retail leaders an insider’s edge on the trends, tech, and tactics shaping the future of B2C and B2B commerce, from seamless digital storefronts to AI-powered experiences.
In Episode 1, Top Retail Expert Brendan Witcher sits down with Santiago Naranjo, CRO at VTEX, to explore how AI is reshaping the buyer journey, whether websites are becoming obsolete in an AI-first world, the risks of letting AI platforms control customer relationships and how enterprise brands can remain indispensable, even when shoppers never visit them directly.
🎧 Tune in now to rethink what omnichannel really means in 2025 and beyond
How does a century-old luxury lingerie brand balance craftsmanship, connection, and cutting-edge technology?
In this Rethink Retail episode, Cathy McCabe, CEO of Proximity, sits down with Marianna Satanas, President of Hanro USA, to explore how timeless values can drive modern transformation.
They discuss:
- Turning heritage and craftsmanship into a modern customer experience
- How human connection still defines true clienteling in luxury
- Why authenticity and personalization matter more than ever
- Using AI to empower teams and give customers real choice
- How sustainability, quality, and emotional value shape buying behavior today
The shelf era is over—and the rules of CPG growth are changing fast. 🛒💡
Join host Bryan Gildenberg and PwC experts Carla DeSantis & Remzi Ural as they break down how AI, agentic shopping, and moment-based experiences are rewriting retail.
Learn how to turn data into actionable insights, leverage cloud ecosystems, and build an agile, AI-enabled enterprise that thrives in disruption.
Listen now and rethink how your brand connects with consumers
How does a Japanese brand turn 150-year-old silk into a global haircare phenomenon?
Alex Baker sits down with Kodai Takahashi, co-founder & CEO of Silk the Rich, to explore:
- Transforming heritage silk into affordable luxury haircare
- Scaling from 4 bottles sold to 10,000+ stores worldwide
- Blending premium product experience with eco-friendly innovation (silk-based plastics!)
- Leveraging AI for customer support and community engagement
- Adapting to cultural differences while maintaining brand consistency
Join the conversation with our global retail community at www.globalretailleaders.com
Self-checkout is hitting its inflection point in retail!
From frictionless AI-powered produce scanning to better integration with loyalty and payment systems, the future of in-store shopping is all about speed, efficiency, and smart tech.
Key takeaway: Success comes from getting the basics right, integrating technology, measuring the right KPIs, and aligning staff, not just chasing the “next shiny thing.”
Check out the full insights from our Rethink Retail podcast with Host Trevor Sumner, Nino Hörttrich from Diebold Nixdorf and Amar Mokha from Incisiv.
In this special episode of Retailer Tech Tips from Groceryshop 2025, Theo Schweitz, CEO of Drive Wheel and Top Retail Expert, sits down with Rakesh Thaploo, Sr. Partner at Kyndryl, to explore the next era of grocery retail transformation.
Together, they discuss how modern grocers are leveraging AI, analytics, and digital store technologies to reduce shrink, boost margins, and deliver richer customer experiences.
From the evolution of in-store engagement to the rise of connected data ecosystems, this episode offers practical insights into how retailers can modernize operations while staying true to their consumers.
👉 Listen now and discover the strategies shaping the future of grocery retail.
C-stores aren’t just convenience stops, they’re labs for bold new ideas.
On the latest RETHINK Retail Podcast, host Jessica Couch talks with:
- Yvette Fossum from Ferrero about their newest c-store launches and how they test big ideas in small spaces
- Isabella Chia from Wells Enterprises on how ice cream innovations in c-stores spark brand-wide strategies
Fun, fast, and full of real-world insights, hear why brands are leaning on convenience stores to innovate
How do grocery leaders balance efficiency and customer experience in the age of automation?
Recorded at Groceryshop, this RETHINK Retail podcast brings together:
🎙️ Zara Ngouen, VP of Information Technology, Lidl US
🎙️ Matt Miles, Director of North America Retail, Diebold Nixdorf
Hosted by Stewart Samuel, Director of Retail Futures, IGD, + RETHINK Retail Top Retail Expert
Together, they unpack what it takes to design customer-centric self-service experiences, turn data into action, and build partnerships that power progress.
Listen now to explore the future of grocery, where operational excellence meets shopper delight.
Fiscal Compliance Isn’t a Hurdle. It’s Your Launchpad for Innovation
Compliance is complex, but ignoring it is riskier. In the latest episode of Next‑Gen POS, host Scott Wueschinski talks with Darko Pavic, CEO of Fiscal Solutions, about how fiscalization can reshape modern retail.
You’ll learn:
- Why fiscalization is more than e-invoicing
- How compliant POS systems enable livestream shopping, self-checkout, and omnichannel promotions
- How AI tools like FiscalGPT simplify country-specific compliance
#RetailTech #POSInnovation #FiscalCompliance #Omnichannel #DigitalRetail
How does a 200-year-old porcelain icon stay relevant in the digital age?
Alex Baker interviews, Vista Alegre’s Chief Digital Officer, Carla Graça, shares how the brand is blending rich heritage with bold digital transformation by:
- Building a strong digital presence and expanding globally
- Driving innovation in factories and design while preserving craftsmanship
- Using technology to empower people, not replace them
- Creating seamless omnichannel customer experiences online and in-store
From heritage storytelling to AI-driven tools, Vista Alegre proves that tradition and innovation can thrive together.
Join the conversation with our global retail community at www.globalretailleaders.com
Extreme weather and unexpected disruptions can hit retailers hard, from spoilage and theft to costly downtime.
In this episode of the RETHINK Retail Podcast, host Andrew Smith (Top Retail Expert & Co-Founder, ThinkUncommon) sits down with Jeff Kenniston (Sr. Manager of Solutions Engineering, T-Mobile) to explore how retailers can prepare before disaster strikes.
💡 What you’ll learn:
- Why preparedness is a strategic must-have
- The real risks of outages: spoilage, theft & downtime
- How connectivity & tech like network slicing safeguard operations
- Practical steps to build resilience at scale
🎧 Tune in now and learn how to keep your retail operations disruption-proof!
Skinny Mixes isn’t just about syrups, it’s about creating everyday moments that are simply sweeter.
Melissa Minkow sits down with Tim Snyder, CEO of Skinny Mixes, to explore how the brand grew from a cult favorite into a social-forward powerhouse with over 100 flavors and a community of raving fans.
Highlights include:
- Why listening is Skinny Mixes’ secret sauce for loyalty and engagement
- How fans drive recipe sharing, product discovery, and viral trends like #WaterTok
- The role of DTC, retail partnerships, and the brand’s own app in reaching consumers
- Limited-time flavors like apple crisp and nostalgic soda collections that keep fans coming back
🎧 Listen now to hear how creativity blends with customer connection, and commerce to win in a competitive market.
How are leading retailers and brands using AI to transform shopping?
Nordstrom’s Brad Tucker, Mars’ Shashank Kadetotad, and HCLTech’s Debraj Bhattacharya join Rethink Retail to explore:
- Smarter personalization and recommendations
- Greater operational efficiency
- Faster product innovation
- AI’s role in sustainability and customer loyalty
From generative to agentic AI, discover how companies are turning data into insight and creating the future of retail.
🎧 Tune in to hear how they’re shaping the future of AI in retail and CPG.
Global Healing calls itself the “Rolls Royce of supplements”, and for good reason.
With 28 years in the industry, the brand leads with transparency, quality, and an unapologetically bold voice.
In this episode, David Polinchock sits down with Kendall McMullen to explore:
- Why manufacturing transparency and supply chain control set Global Healing apart
- How storytelling, authenticity, and “brand humanification” drive trust with Gen Z and beyond
- The bold stance on cutting through “AI fluff” to deliver real substance
- Leadership insights from a Gen Z marketing manager building empowered, cross-channel teams
- Why being “unapologetically bold” beats playing it safe in today’s noisy wellness market
🎧 Tune in to hear how Global Healing is redefining trust, quality, and leadership in supplements.
Join the conversation with our global retail community atwww.globalretailleaders.com
In this episode, host Matt Muller, Principal Consultant at Rethink Retail and author of The Mindful Innovator, welcomes Rocquan Lucas, VP of Content at GroceryShop, to talk about the flagship event shaping the future of grocery and CPG.
Key Insights:
- How GroceryShop has grown since its 2018 debut into a global stage for grocery and CPG innovation
- The rise of agentic AI and its real-world applications
- Balancing efficiency with customer engagement in stores
- Why planning with purpose (and breaking silos) is key for innovation
📅 GroceryShop 2025 takes place September 28, October 1 in Las Vegas.
Join the conversation with our global retail community at www.globalretailleaders.com
What happens when you mix the science of data with the art of human connection? That’s the theme behind Shoptalk Fall 2025, Retail Alchemy.
In this episode of the RETHINK Retail podcast, HG O’Connell joins host Sharon Gai to share how ShopTalk Fall is creating an intimate, experimental space for retail leaders.
Highlights include:
- Why Shoptalk Fall is designed as a “lab” for testing new formats and ideas
- This year’s theme of Retail Alchemy and how it plays out across sessions and the show floor
- The rise of AI fatigue, and the demand for real case studies with measurable results
- The return of Shopwalks, taking execs on curated tours
Join the conversation with our global retail community at www.globalretailleaders.com
Hosted by Nino Horttrich, and with the collaboration of Matt Redwood of Diebold Nixdorf, we explore how Tillster is solving some of the biggest challenges in QSR.
From tackling operational challenges to improving speed, personalization, and consistency, this conversation explores how strategic partnerships can transform the customer journey and future-proof restaurant operations.
🎧 Listen now to learn:
- How QSR brands can unify digital and physical channels
- Why integration is the key to efficiency and customer loyalty
- What’s next for restaurant technology innovation
We’re halfway through 2025, and retail is riding a wild mix of breakthroughs, challenges, and shifting shopper habits.
In this special mid-year episode, host Andrew Smith (ThinkUncommon) is joined by top retail experts Neil Saunders (GlobalData Retail), Jerry Sheldon (IHL Services), and Sucharita Kodali (Forrester Research) to unpack:
The biggest retail stories and consumer shifts so far
Which tech is delivering real impact (and which is still just hype)
Smart strategies to protect margins and run leaner ops
Advice for the months ahead
🎧 Tune in now for candid insights and practical takeaways to help you navigate the rest of 2025.
Special thanks to VusionGroup and Kyndryl for making this episode possible!
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