HR Coffee Time

If the idea of improving your business acumen feels intimidating, this episode will help make it feel achievable and clear. Host, Fay Wallis, breaks down what business acumen really means for HR and why it has nothing to do with being “naturally commercial” and everything to do with curiosity, awareness and understanding how your organisation works.To make building business acumen feel even more practical, Fay brings in insights from three recent Chief People Officer guests: Kanika Mehra, Jane Beeston and Dotty Day. Although each appeared on the show to share their experiences of becoming a CPO, their advice applies to every stage of an HR career.By the end, you’ll walk away with clear, actionable steps you can start using straight away. And one of the three tips might surprise you.Ready to make business acumen feel less daunting? It’s simpler than you think.You’ll hear about:What business acumen really means Why curiosity beats expertiseUnderstanding customers and service users Getting involved outside HRLearning from Finance colleagues Questions to ask your finance teamWays to grow confidence with numbersUseful LinksConnect with Fay Wallis on LinkedInVisit Fay’s websiteLearn about Fay’sInspiring HR leadership development programmeLearn more aboutThe Essential HR PlannerOther Relevant HR Coffee Time EpisodesEp 147 with Kanika Mehra:How to Become a Successful Chief People Officer: Insider Insights(Audio version)Ep 147 with Kanika Mehra:How to Become a Successful Chief People Officer: Insider Insights(Video version)Ep 148 with Jane Beeston:Skills That Shape a Great CPO: Communication, Coaching & Curiosity(Audio version)Ep 148 with Jane Beeston:Skills That Shape a Great CPO: Communication, Coaching & Curiosity(Video version)Ep 151 with Dotty Day:Could an Interim CPO/CHRO Role Be Your Perfect Career Option?(Audio version)Ep 151 with Dotty Day:Could an Interim CPO/CHRO Role Be Your Perfect Career Option?(Video version) Enjoyed This Episode? Don’t Miss the Next One!Sign up to the free weekly HR Coffee Time email to be notified each time a new episode is released – and get free career tips, tools, and resources.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioThe HR Planning DayLearn more about The HR Planning Day and book your ticket:...

If you’ve ever wondered what truly separates an HR Director from a Chief People Officer (CPO) or CHRO, you’re not alone. It’s a common question, and after months of speaking with incredible CPOs for this series, a powerful theme kept coming up again and again.In this episode of HR Coffee Time, host Fay Wallis shares the one big difference that defines the step up, a shift that’s far more about mindset and perspective than job title. You’ll hear clips from Chief People Officers including John Scrooby, Dotty Day, Lorna Bains, Dr Andy Stephenson, and Nebel Crowhurst as they describe what changed for them when they made the move.Fay also shares a monster truck analogy that brings this transformation to life, from leading your HR function to steering the entire business. Whether you’re already operating at that level or preparing for the next step, this episode will help you see what it really means to become a business leader, not just a people leader.Join us for reassurance and advice on making that leap.You’ll Hear about:The defining difference between HR Director and CPO rolesWhy the CPO role is about leading the businessA monster truck analogy that brings the concept to lifeInsights from five experienced Chief People OfficersHow to start developing business acumen for your next stepUseful LinksConnect with Fay Wallis on LinkedInVisit Fay’s websiteLearn about Fay’s Inspiring HR leadership development programme Other Relevant HR Coffee Time EpisodesEpisode 146 with John Scrooby - Lessons in HR Leadership: How to Succeed as a Chief People OfficerEpisode 151 with Dotty Day – Could an Interim CPO/CHRO Role Be Your Perfect Career Option?Episode 153 with Lorna Bains – Inside the Fractional CPO/CHRO Role – What It Involves & How to SucceedEpisode 155 with Dr Andrew Stephenson – The Mindset, Skills & Plan to Become a Successful Chief People OfficerEpisode 156 with Nebel Crowhurst – Why Chief People Officers Need Strong Networks (And How to Build Yours)Enjoyed This Episode? Don’t Miss the Next One!Sign up to the free weekly HR Coffee Time email to be notified each time a new episode is released – and get free career tips, tools, and resources.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioThe HR Planning DayLearn more about The HR Planning Day and book your ticket: https://essentialhrplanner.co.uk/hr-planning-day/

Why do Chief People Officers need strong networks — and how can you build one that truly supports you?In this episode of HR Coffee Time, host Fay Wallis is joined by Nebel Crowhurst, who’s featured on the HR Most Influential list several years running and has held senior roles with Virgin, River Island, Roche, and Reward Gateway.Nebel talks about the realities of being a CPO — the highs, the pressures, and how she protects her wellbeing — along with brilliant advice on building your own community of support (even if you find networking uncomfortable).In this episode, you’ll learn:The key differences between being an HR Director and a Chief People Officer.How to protect your boundaries and wellbeing in a demanding role.What it means to be a business leader, not just a functional one.How to reframe networking into “building your community.”Practical tips for creating and nurturing a supportive network.Nebel also explains her move into fractional CPO work, what it involves, and why this model is becoming increasingly popular in growing organisations.🎧 Listen next:Ep 11: Networking – the three most important networks for your careerEp 16: How to become more confident about networkingEp 90: How a Personal Board can help solve your challenges at workEp 153: Inside the Fractional CPO/CHRO Role – what it involves and how to succeed📚 Resources & Links:Connect with Fay on LinkedInConnect with Nebel on LinkedInFay's websiteNebel’s websiteNebel’s LinkedIn article:The Rise of The Fractional CPOEmotional Intelligence qualification mentioned: EQ-i 2.0 (via MHS Assessments)HR Leaders UnconferenceEnjoyed This Episode? Don’t Miss the Next One!Sign up to the free weekly HR Coffee Time email to be notified each time a new episode is released – and get free career tips, tools, and resources.Mentioned in this episode:The HR Planning DayLearn more about The HR Planning Day and book your ticket: https://essentialhrplanner.co.uk/hr-planning-day/Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.Personio

There’s so much more to becoming a successful Chief People Officer (CPO) or CHRO than experience alone - it’s about building the mindset, skills and plan that help you succeed and make an impact.In this episode of HR Coffee Time, host Fay Wallis is joined by Dr Andrew Stephenson, Chief People Officer at Equiniti, who has held CPO roles in three major international businesses. Under his leadership, Equiniti has become a Top Employer in the UK, US and India, winning multiple CIPD and HR Excellence Awards, and Andy himself has been named one of the CIPD’s HR 30 under 30 leaders.You’ll hear Andy’s thoughts on:How he created his first Chief People Officer role and convinced the board he was the right person for itTurning strategy into a simple, one-page plan (and why clarity matters more than volume)The difference between HR Director and CPO roles – and what it means to work on the business, not in itHabits and diary practices that help him (and his team) perform at their bestPractical ways to protect mental health and prevent burnout in a senior roleThe importance of lifelong learning – and how his curiosity led to “accidentally” earning a doctorateHis advice for aspiring CPOs on building commercial awareness, gaining breadth, and backing yourselfUseful LinksConnect with Fay Wallis on LinkedInVisit Fay’s websiteLearn about Fay’sInspiring HR leadership development programmeConnect with Dr Andrew Stephenson on LinkedInOther Relevant HR Coffee Time EpisodesEpisode 1:How to Feel More Confident at WorkEpisode 43:The One Thing That Will Boost Your Resilience Throughout Your HR Career (With Tom Cleary)Episode 123:Avoid Burnout – How to Spot Signs of Stress and Take Action (With Dr Jo Burrell)Episode 108:HR Leadership – How to Create a Simple but Powerful One-Page Strategy (With Dr Max McKeown)Enjoyed This Episode? Don’t Miss the Next One!Sign up to the free weekly HR Coffee Time email to be notified each time a new episode is released – and get free career tips, tools, and resources.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioThe HR Planning DayLearn more about The HR Planning Day and book your ticket: https://essentialhrplanner.co.uk/hr-planning-day/

What does it take to land your first Chief Human Resources Officer (CHRO) or Chief People Officer (CPO) role – and succeed once you’re in it?In this episode of HR Coffee Time, host Fay Wallis is joined by Nicola Lyons, Group CHRO at Getlink Group. With more than 15 years of international experience leading transformation and culture change, Nicola shares a wide range of valuable insights from her career. One of the highlights of this conversation is her clear, step-by-step advice on how to secure a CHRO/CPO role and succeed once you’re in it.From career planning and building visibility, to working with headhunters and handling the step up, Nicola’s guidance is packed with practical tips you can put into action straight away.You’ll hear Nicola’s thoughts on:What makes her role as Group CHRO uniqueHow her network opened the door to her first CHRO opportunitySmart ways to build visibility with headhunters and recruitersThe value of career planning and feedback in preparing for the step upThe biggest shift when moving into a CHRO rolePractical habits that support success and wellbeingWhether you’re aiming for a CPO/CHRO position or want to strengthen your career in HR, you’ll come away with a wealth of actionable insights from Nicola’s experience.Useful LinksConnect with Fay Wallis on LinkedInVisit Fay’s websiteLearn about Fay’s Inspiring HR leadership development programmeBuy a copy of The Essential HR PlannerConnect with Nicola Lyons on LinkedInBooks Mentioned in This EpisodePlease note - book links are Amazon affiliate links. This means Fay may earn a small commission from Amazon if you make a purchase through them. Your First 100 Days– Niamh O’KeeffeThe Strategy Book– Dr Max McKeownHead and Heart: The Art of Modern Leadership– Kirstin FergusonOther Relevant HR Coffee Time EpisodesEpisode 31: Three Little-Known LinkedIn Features to Help You Get Your Next JobEpisode 106: Seven Types of Posts to Share on LinkedIn That Will Help Your HR CareerEpisode 78: 5 Tips to Get Useful Feedback at Work to Help Your HR/People CareerEpisode 37: The First 100 Days Plan to Succeed in Your New HR Leadership Role (With Niamh O’Keeffe)Episode 108: HR Leadership: How to Create a Simple but Powerful One-Page Strategy (With Dr Max McKeown)Enjoyed This Episode? Don’t Miss the Next One!a...

What does it really mean to be a fractional Chief People Officer (CPO) or Chief Human Resources Officer (CHRO) – and could it be the right next step in your career?In this episode of HR Coffee Time, host Fay Wallis is joined by Lorna Bains, a hugely experienced HR and business transformation leader who has thrived as a fractional CPO for the past seven years. Lorna lifts the lid on what the role involves, why more organisations are choosing fractional HR leadership, and the habits and practices that help her succeed.As part of the special CPO/CHRO series – where each guest answers the same nine listener-chosen questions – Lorna becomes the 8th CPO to share her story. She also offers down-to-earth advice on handling imposter feelings, building your network, and remembering that you don’t need all the answers to succeed.You’ll hear Lorna’s thoughts on:What makes the fractional CPO role differentThe team structures and “scaffolding” that allow fractional leadership to workWhy building strong networks and communities is crucialThe skills, habits, and practices that have most helped her succeedHow to stay future-focused and “look around the corner” as a strategic HR leaderHandling the biggest challenges of the roleWhether you’re curious about the growing trend of fractional HR leadership, considering the CPO/CHRO path, or simply looking to strengthen your own impact as an HR professional, you’ll find plenty of insights and encouragement in this conversation.Useful LinksConnect with Fay Wallis on LinkedInVisit Fay’s websiteLearn about Fay’sInspiring HR leadership development programmeLorna’s website:Vilo ConsultingThe Personal Boardroom framework (by Zella King)Other Relevant HR Coffee Time EpisodesNetworking:Episode 11:Networking – The Three Most Important Networks for Your CareerEpisode 15:How Networking Can Help Your CareerEpisode 16:How to Become More Confident About NetworkingEpisode 101:How to Build Confidence With Networking for HR Career Success (With Yvonne Walsh)Personal Board:Episode 21:The 8 People Who Will Set You Up for Career Success (With Sharon Peake)Episode 90:How a Personal Board Can Help Solve Your Challenges at WorkImposter Syndrome:Episode 36:Four Simple but Powerful Techniques to Banish Imposter Syndrome (With Joanna Lott)Episode 107:a...

How do you prove the true value of HR so the business takes you seriously – and appoints you as Chief People Officer?In this episode of HR Coffee Time, host Fay Wallis is joined by Leah Carnegie, Chief People Officer at Lottoland. Leah shares her journey from VP of People to CPO, explaining how she made sure HR wasn’t just seen as a support function but as a vital business partner.As part of our special CPO/CHRO series – where each guest answers the same nine listener-chosen questions – Leah becomes the 7th CPO to share her story. Along the way, she offers candid insights into job titles, the mindset shift from “doing” to “thinking,” and the emotional weight of senior HR roles.You’ll hear Leah’s thoughts on:The moment she realised HR had to be at the top table – and how she secured her seatThe difference between VP/Director roles and the remit of a CPOWhy business acumen is non-negotiable for HR leadersHow coaching skills, feedback, and psychological safety underpin her leadership styleThe emotional challenges of the role – and the wellbeing practices that helpPractical advice for aspiring and first-time CPOsWhether you’re aiming for a CPO/CHRO role, or want to build confidence and influence in your current one, there’s plenty of inspiration to take from Leah’s experience.Useful LinksConnect with Fay Wallis on LinkedInVisit Fay’s websiteLearn about Fay’sInspiring HR leadership development programmeConnect with Leah Carnegie on LinkedInDisruptive HR resources and HRBP workshopsIDEO podcastHyper IslandOther Relevant HR Coffee Time EpisodesEpisode 78:5 Tips to Get Useful Feedback at Work to Help Your HR/People CareerEpisode 99:How Mediation Skills Can Help You Resolve Conflict at Work (With Pete Colby)Episode 53:Why Coaching Skills Can Help Your HR Career (& How to Develop Them), with Charlie WarshawskiEpisode 130:Build Managers’ Confidence and Skills With ‘The Coaching Two-Step’, with Jude SlaterBooks Mentioned in This Episode(Please note the links shared are affiliate links, so, Fay will receive a small commission from Amazon if you choose to purchase them)HR Disrupted: It’s time for something different – Lucy AdamsThe HR Change Toolkit: Your complete guide to making it happen – Lucy...

Could an interim Chief People Officer or interim Chief Human Resources Officer role be your perfect career move? In this episode, we explore what the job is really like, the skills that help you succeed, and how to decide if it’s the right path for you.HR Coffee Time Host, Fay Wallis, is joined by Dotty Day, an experienced interim CPO, strategy consultant, and founder of Nu Leaf (supporting ambitious businesses with fractional HR leadership and practical, people-first strategies). She’s also the founder of gighrly, a thriving business club for HR freelancers and consultants.As part of our special CPO/CHRO series – where each guest answers the same nine listener-chosen questions – Dotty becomes the 6th CPO to share her insights. She talks about her unconventional path to the role, the realities of interim work, and valuable advice for all ambitious HR professionals.You’ll hear Dotty’s thoughts on:Why developing your commercial acumen should include learning from marketing as well as financeHow to say “no” without damaging relationships – and why it matters for avoiding burnoutA practical influencing strategy to get buy-in for your ideas before the meeting even startsAvoiding HR jargon and using the language of the businessThe mindset and adaptability needed to thrive in interim workWhether you’re aiming for a CPO/CHRO role, considering interim work, or just want to strengthen your leadership skills, there’s plenty to take away from this conversation.Useful LinksConnect with Fay Wallis on LinkedInVisit Fay’s websiteLearn about Fay’sInspiring HR leadership development programmeConnect with Dotty Day on LinkedInVisit Nu Leaf– Dotty’s consultancyVisit gighrly– Dotty’s business community for HR freelancers and consultantsOther Relevant HR Coffee Time EpisodesEpisode 7:What To Do When There Aren’t Enough Hours in the DayEpisode 86:How to Stop Other People Taking Credit for Your Ideas in MeetingsEpisode 103:Career Options in HR – Is Contracting the Perfect Fit for You? (With Eleanor Minshall)Episode 123:Avoid Burnout – How to Spot Signs of Stress & Take Action (With Dr Jo Burrell)Enjoyed This Episode? Don’t Miss the Next One!Sign up to the free weekly HR Coffee Time email to be notified each time a new episode of HR Coffee Time is released – and get free career tips, tools, and resources.Mentioned in this episode:The HR Planning DayLearn more about The HR Planning Day and book your ticket:...

What if there’s no Chief People Officer role in your organisation - but you know it needs one, and you think you’re the right person for it?In this episode of HR Coffee Time, host Fay Wallis is joined by Victoria Pounder, Chief People Officer at Moore Kingston Smith - a multi-disciplinary firm providing audit, accountancy, advisory and tax services to a diverse range of clients. Victoria shares her inspiring journey of growing with the firm over 14 years - from being the first Head of HR to HR Director, and eventually making the case for a brand-new Chief People Officer role that she then stepped into.She talks openly about what the step up has been like so far, how she’s built influence and trust over time, and how she’s stayed focused on culture during rapid growth and change. There’s plenty to take away - especially if you’re aiming for a CPO role yourself, or want to lead with more impact and confidence in your current one.Chapters From This Episode[00:00] Welcome and introduction to Victoria Pounder[01:00] Creating a CPO role from scratch[03:20] Building the business case and going through the panel interview process[04:03] The differences between being an HRD and a CPO[06:40] The importance of influence in the CPO role[08:51] How trust helped her lead behind the scenes[12:32] Key skills and habits that have helped her succeed[14:45] How a non-HR project changed her perspective[18:17] Culture, growth and protecting values under pressure[23:06] Balancing career, family and mental wellbeing[25:19] The role of HR communities[27:08] Advice for aspiring CPOs[28:22] Final advice for new CPOs[37:16] Book recommendation and conclusion Useful LinksConnect with Fay Wallis on LinkedInVisit Fay’s websiteLearn about Fay’s Inspiring HR leadership development programmeConnect with Victoria Pounder on LinkedInEvolving HR – ‘Getting the Board on Board’ webinarThe HR Ninjas on LinkedInThe HR Ninjas Facebook Group Book Recommendation From This EpisodeHR Disrupted by Lucy Adams (Amazon affiliate link – Fay will earn a small commission from Amazon if you choose to purchase the book via this link)Other Relevant HR Coffee Time EpisodesEpisode 18: Future-Proofing Your Career, with Karen MoranEpisode 136: How to Shape a Winning Workplace Culture When You Work in HR, with Annabelle Lawson & Paula BrockwellBuild Your Confidence Playlist: A collection of HR Coffee Time podcast episodes to help you overcome self-doubt and...

What makes a job application for the Chief People Officer role stand out, how do you balance being strategic and operational in HR, and why is compassion such an important leadership strength? In this episode of HR Coffee Time, host Fay Wallis is joined by Funmi Onamusi, Chief People Officer at Sussex Partnership NHS Foundation Trust. Funmi shares her inspiring and non-traditional journey to becoming a CPO - including the bold, values-led approach she took when applying for the role, and the importance of carving out strategic thinking time once she got there.She also opens up about the pressure that can come with being a Black woman in senior leadership, and how she has channelled that pressure into role modelling compassionate leadership for others.Whether you're aiming for a CPO role, want to be more strategic, or become a more impactful leader, you’ll come away with practical ideas, honest reflections, and real-life insight into what it takes to lead well in HR at the highest level.Chapters From This Episode[00:00] Welcome and introduction to Funmi Onamusi[04:06] Funmi’s route to becoming a CPO[06:50] Funmi’s job application approach[09:03] How she prepared for the interview[13:33] The difference between the HR Director & CPO roles[18:45] Advice on how to move from operational to strategic[23:33] How the role was different to what she had expected[27:55] Maintaining mental wellbeing in such a demanding role[34:12] The skills, habits and practices that have helped her succeed[41:14] The biggest challenges Funmi has experienced as a CPO[49:56] Funmi’s advice for aspiring CPOs[56:52] Courses and qualifications that have been useful for Funmi[01:00:00] Final thoughts Useful LinksConnect with Fay Wallis on LinkedInVisit Fay’s websiteLearn about Fay’s Inspiring HR leadership development programmeConnect with Funmi Onamusi on LinkedInVisit Funmi’s websiteFunmi’s ’10 Power Moves’Learn about Funmi’s CIC: The Breaking Hundred CircleEnjoyed This Episode? Don’t Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools, and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:The HR Planning DayLearn more about The HR Planning Day and book your ticket: https://essentialhrplanner.co.uk/hr-planning-day/Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.Personio

Which skills really make the difference at the top of the HR profession?In this episode of HR Coffee Time, you'll meet the brilliant Jane Beeston, Chief People Officer at Colart. With nearly 40 years of experience in HR – spanning generalist roles, transformation, and international work – Jane has a huge amount of insight to share.We learn from her about the shift from HR Director to CPO, what the role really involves, and how she’s built strong relationships with her CEO and board. Jane talks openly about the communication skills she’s had to develop, how coaching training changed the way she works, and why staying curious (and occasionally sticking her nose into things!) has helped her make a bigger impact.Whether you’re working towards a CPO role or simply want to grow in confidence and influence, there’s plenty to take away from Jane’s story.Chapters from This Episode[00:00] Welcome & introduction to Jane[02:00] Jane’s path to becoming a CPO[04:00] Why the CEO relationship really matters[07:00] What changes when you move into a CPO role[08:00] What a board does (and how to work with them)[10:30] How Jane improved her communication skills[12:00] Staying connected across a global team[14:00] Getting your message to stick across the business[15:00] Why coaching skills have made such a difference[16:00] How curiosity helps you grow and influence[18:00] Common challenges in the CPO role[19:00] How Jane approaches communication in practice[22:00] Looking after your wellbeing in a demanding role[24:00] You don’t have to do it all alone[25:00] Advice for anyone who wants to be a CPO one day[27:30] Jane’s experience of cross-functional projects[30:00] Prioritising what matters most[32:00] If you’re stepping into a CPO role: own it![34:00] Courses and continuous learning that helped[36:00] Learning to work across different countries[37:30] Final thoughts and thank youUseful LinksConnect with Fay on LinkedInFay’s websiteFay’s HR leadership programme – Inspiring HR LeadershipConnect with Jane Beeston on LinkedInOther Relevant HR Coffee Time EpisodesEpisode 53: Why Coaching Skills Can Help Your HR Career (and How to Develop Them) with Charlie WarshawskiEpisode 130: Build Managers' Confidence and Skills with the Coaching Two-Step with Jude SlaterEpisode 43: The One Thing That Will Boost Your Resilience Throughout Your HR Career with Tom ClearyEpisode 32: How to Write Work Emails That Get Results with Kim ArnoldEpisode 95: How to Build Trust in a Hybrid World Through Email with Kim ArnoldEnjoyed This Episode? Don't Miss the Next One!Be notified each time a new...

What does it really take to become a successful Chief People Officer – and how can you prepare for the step up?In this episode of HR Coffee Time, Fay Wallis is joined by Kanika Mehra, an inspiring CPO with over 20 years of global HR experience. Having worked in fast-paced environments ranging from global giants like Amazon to scaling organisations going through rapid transformation, Kanika shares what helped her make the move into a CPO role – and what it’s really like once you get there.From building commercial acumen and using data to tell compelling stories, to managing pressure, leading through change and staying true to your values – this conversation is packed with practical insights to support you on your own HR leadership journey.Chapters from This Episode[00:00] Introduction[02:12] Meet Kanika Mehra[02:25] How she got her first CPO role[03:23] The role LinkedIn played – and how to improve your profile[07:00] The differences between being a Head of People or HR Director vs a CPO[09:27] Making big decisions[14:02] Learning to lead without having all the answers[17:50] Developing confidence and decisiveness[22:51] Why business acumen is essential – and how to build it[27:45] Becoming confident with data and storytelling[33:12] Her biggest challenge as a CPO[34:03] Balancing employee experience with business priorities[37:59] Maintaining mental wellbeing in a high-pressure role[40:08] The importance of values alignment[42:38] Advice for anyone who’d like to be a CPO[45:41] Advice for first-time CPOs[49:57] Courses and books that have helped Kanika succeed[52:36] Wrap-up and other HR Coffee Time podcast episode recommendationsUseful LinksConnect with Fay on LinkedInFay’s websiteConnect with Kanika Mehra on LinkedInBook Recommendations from the Episode(Book links are Amazon affiliate links, which means Fay will receive a small commission from Amazon if you make a purchase through them.)My Life in Full: Work, Family and Our Future – Indra NooyiData-Driven HR: How to Use Analytics and Metrics to Drive Performance – Bernard MarrWorking Backwards: Insights, Stories, and Secrets from Inside Amazon – Colin Bryar and Bill CarrExcellence in People Analytics – Jonathan Ferrar and David GreenOther Relevant HR Coffee Time EpisodesEpisode 22: How to handle conflict at workEpisode 31: 3 little-known LinkedIn features which will help you get your next jobEpisode 35: Helping teams thrive with personal user manualsEpisode 47: Discovering your values to help your HR careerEpisode 106: a...

If you’ve ever wondered what it really takes to succeed as a Chief People Officer - or whether stepping into the role might be right for you - this episode of HR Coffee Time is here to help.Host Fay Wallis is joined by John Scrooby, Chief People Officer at tech company Masabi. John shares honest and thought-provoking insights about what the role really involves, the challenges it brings, and how to navigate them. From taking ownership beyond your remit, to managing your wellbeing in a high-pressure role, and showing up as a values-driven, emotionally honest leader - this is a must-listen for anyone aiming to grow their HR leadership career.John also reflects on his journey from his tech career to HR, explains what helped him make the transition, and gives advice for anyone looking to lead with impact.Chapters from This Episode[00:00] Introduction[00:54] Why this series of episodes exists[03:25] Meet John Scrooby[03:55] How John got his first CPO role[08:41] What he thought HR was - vs what he discovered[10:39] The difference between being a Head of HR or HR Director and a CPO[14:37] Advice for HR professionals nervous about stepping up[17:20] Why peer support matters[18:10] Vulnerability, leadership and mental health[25:07] How John maintains his mental wellbeing[29:43] Skills and habits that have helped him succeed[32:15] John’s advice for anyone who would like to be a CPO one day[36:21] His biggest challenge as a CPO[41:24] How to get invited in as an HR leader[44:51] His top piece of advice for new CPOs[46:38] Courses or qualifications—are they essential?[49:08] ConclusionUseful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with John Scrooby on LinkedInPeople Before Strategy: A New Role for the CHRO (HBR article)University of Cambridge Judge Business School – CHRO ProgrammeBook Recommendations from the Episode(Book links are Amazon affiliate links, which means Fay will receive a small commission from Amazon if you make a purchase through them).HR Coffee Time’s top book recommendations to thrive in your HR/People careerWork Rules! by Laszlo BockDare to Lead by Brené Brown Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Check out HR Coffee Time's sponsor!Ready to unlock the power of your people? Join over 15,000 businesses at personio.com today.PersonioThe HR Planning DayLearn more about The...

Are you aiming for the top HR role - but not sure what being a Chief People Officer (CPO) actually involves, or how to get there?In this special launch episode of the new series of HR Coffee Time, host Fay Wallis is joined by David D’Souza, Director of Profession at the CIPD. Together, they demystify the CPO / CHRO role - exploring what it is, how it differs from other senior-level HR roles (like ‘Head of People’ and ‘HR Director’), and why it’s becoming more common across UK organisations.David shares insight into:Whether you’re already in a senior HR role or are simply curious about what it takes to reach the top, this episode is packed with practical insights and career guidance.Key Chapters[00:00] Introduction to the new series[01:47] Meet David D’Souza, Director of Profession at the CIPD[04:03] What is the Chief People Officer (CPO) role?[05:54] Why CPO roles are becoming more common[07:21] How the role of the CPO is evolving[10:04] Challenges and responsibilities of CPOs[13:13] Work-life balance and C-suite expectations[18:15] Skills for success as a CPO[20:56] Understanding governance[24:00] How to build knowledge and confidence for the role[23:56] CIPD resources and support[33:38] Wrap-up and useful episode linksUseful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with David D’Souza on LinkedInCIPD MembershipCIPD Experience AssessmentCIPD Learning HubCIPD Local BranchesCIPD Online CommunityCIPD Aspiring HRD ProgrammeCIPD Mentoring Scheme Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this...

This episode is a little different from usual, as I’ll be sharing some exciting updates about the future of the podcast. After three and a half years of releasing episodes every week, I’m taking a short sabbatical to prepare for the next stage ofHR Coffee Time - and I’d love your input to help shape it!In This Episode, You'll Hear About:[00:00] Why I'm taking a short break – Why now feels like the right time to pause and refresh.[02:10] The two key challenges I keep seeing in HR careers – How a lack of confidence, clarity, and role models is holding HR professionals back.[04:49] How conversations helped shape my next steps – The advice and insights that led to the idea of evolving the podcast.[09:05] From book idea to podcast interviews – How an unexpected conversation with a fellow career coach changed my thinking.[10:57] Why HR Coffee Time is evolving instead of stopping – A reassuring conversation that helped me realise I don’t need to start a whole new podcast.[12:39] Batch recording & smarter time management – How I plan to make the podcast more time-efficient while improving the quality of content.[15:02] I’d love your help! – How you can share your thoughts on the interview questions and suggest great Chief People Officers (CPOs) and Chief HR Officers (CHROs) to be guests on the show.Podcasts Mentioned in This EpisodeHR Coffee Time episode 123: Avoid Burnout: How to Spot Signs of Stress and Take Action, with Dr Jo BurrellHR Coffee Time episode 32: Diversity & Inclusion at Work – 7 Mistakes to Avoid (& What to Do Instead), with Dr. Jonathan Ashong-LampteyNicola Semple's podcast: The Career Confidence PodcastDr Jonathan Ashong-Lamptey's podcast: The Element of InclusionVerena Hefti's podcast: Big Careers, Small ChildrenWays to Get InvolvedTake the HR Coffee Time Next Chapter Survey – Help shape the podcast by sharing your thoughts on the questions I should ask my future guests. You can find the survey here: bit.ly/HRCTNEXTCHAPTERRecommend a Guest – Do you know an inspiring Chief People Officer or Chief HR Officer? Or are you one yourself? I’d love to hear from you!Get in Touch –Connect with me on LinkedInEmail me at fay@brightskycareercoaching.co.ukSubscribe to the HR Coffee Time NewsletterIf you’d like to be the first to hear when the new format of HR Coffee Time is live, sign up for the HR Coffee Time newsletter! You’ll also get career and leadership tips straight to your inbox, along with updates on new podcast episodes and helpful resources.Thank You for Your...

After completing your CIPD qualification, it can be hard to decide what training to invest in next. In this episode of HR Coffee Time, host Fay Wallis shares four valuable and perhaps surprising training options to help you develop skills that will elevate your HR career: mediation, coaching, negotiation, and facilitation.You’ll hear extracts from earlier episodes featuring expert guests who explain each skill and its benefits. Fay has personally attended training with all the featured experts, so she can confidently recommend their insights and advice.Whether you’re considering what to focus on for your professional development this year or just want to understand how these skills can help you, this episode is packed with ideas and inspiration to guide your next steps.Chapters From This Episode[00:00] Introduction and overview[03:38] Mediation skills with Pete Colby (Episode 99)[08:07] Coaching skills with Charlie Warshawski (Episode 53)[13:59] Negotiation skills with Simon Duncan (Episode 115)[21:23] Facilitation skills with Kirsty Lewis (Episode 110)[26:43] Closing thoughtsUseful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingThe Essential HR PlannerInspiring HR Leadership ProgrammeLinks & Resources Mentioned in The EpisodeConnect with Pete Colby on LinkedInConnect with Charlie Warshawski on LinkedInConnect with Simon Duncan on LinkedInConnect with Kirsty Lewis on LinkedInMediation skills - Pete Colby’s website: PragmatismCoaching skills - Charlie Warshawski’s website: Love Your CoachingFacilitation skills – Kirsty Lewis’ website: School of FacilitationGartner’s Model of a World-Class CHROThe CIPD’s Profession MapOther Relevant HR Coffee Time EpisodesHR Coffee Time’s ‘Build Your Professional Skills’ Podcast PlaylistEpisode 99: How mediation skills can help you resolve conflict at work, with Pete ColbyEpisode 53:

Do you want to set yourself up for success for the year ahead? In this episode of HR Coffee Time, host Fay Wallis is joined by Dr Ben Levy, creator of the ABCME® framework, to explore the five key factors that can make all the difference when it comes to achieving your goals.Dr Ben shares practical insights into how clarity, belief, motivation, and other essential elements influence success, helping you avoid common goal-setting pitfalls. Together, Fay and Ben discuss strategies for creating a clear vision, building motivation, and staying on track - even when the going gets tough.Whether you're aiming to advance your career, tackle a challenging project, or introduce new initiatives in your organisation, this episode is packed with advice to help you achieve your goals with confidence and clarity.Chapters From This Episode[00:00] Introduction[03:22] What is the ABCME® framework?[07:03] The importance of clarity in goal-setting[09:41] Practical tips for getting more clarity[12:08] How to stay motivated with your goals[20:13] Celebrating successes and why it matters[28:43] Confidence-building tip: What would a role model do?Useful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Ben on LinkedInBen’s website: Make It HappenBen’s free quiz to help you achieve your career goalsStickk.com website (mentioned in the episode to make a commitment to a goal)The Essential HR PlannerOther Relevant HR Coffee Time EpisodesEpisode 141: Look back to look forward – how to reflect on 2024 to set goals for 2025Episode 39: Lost your direction & motivation at work? This one thing might helpEpisode 89: How to reach your HR career goals by understanding your ‘tendency’Book Recommendations From the Episode(Disclosure: book links are affiliate links which means Fay will earn a small commission from Amazon if you make a purchase through them)Tiny Habits: Why Starting Small Makes Lasting Change Easy, by BJ FoggThink Big: Take Small Steps and Build the Career You Want, by Dr Grace LordanRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very

As the year comes to a close, taking time to reflect on 2024 can be a wonderful way to celebrate your successes and uncover inspiration for your goals in 2025.It’s so easy to fall into the trap of focusing on what didn’t go to plan or overlooking achievements, thanks to the negativity bias we all experience. Add to that the recency bias—where only the most recent events stick in our minds—and it’s no wonder we often lose sight of the bigger picture.In this episode, I’ll guide you through 10 powerful reflection questions from The Essential HR Planner to help you push past these biases, recognise all you’ve accomplished this year, and approach 2025 with confidence and clarity. And to show that I’m right there with you, I’ll share my own answers to the questions too.Whether you’re using The Essential HR Planner or simply jotting down notes as you listen, this episode of HR Coffee Time is your chance to pause, reflect, and start shaping the year ahead with purpose and positivity.Key Chapters[00:00] Introduction[03:10] Question 1: What did you achieve? - Small wins are just as noteworthy as big ones[09:06] Question 2: What did you do to help others?[11:35] Question 3: What are you proudest of from 2024?[13:02] Question 4: What did you do for your wellbeing during the past year?[15:50] Question 5: What did you learn during 2024?[21:35] Question 6: Which relationships did you develop and build?[23:22] Question 7: What are you grateful for?[24:22] Question 8: What did you find challenging this year?[27:10] Question 9: What insights do you have from reading through your answers to questions 1-8?[29:32] Question 10: How can these insights influence your goals for 2025?[32:51] ConclusionUseful LinksThe Essential HR Planner websiteConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingFay's blog post: Reflecting on 2024 - looking back to look forwardFay's YouTube channelBook Recommendations(Disclosure: book links are affiliate links which means Fay will earn a small commission from Amazon if you make a purchase through them)Neuroscience for Learning and Development: How to Apply Neuroscience and Psychology for Improved Learning and Training, by Stella CollinsThink Like a Coach: Empower Your Team Through Everyday Conversations, by Jude SclaterChatter: The Voice in Our Head and How to Harness It, by Ethan KrossRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: a...

Have you ever been asked to design or deliver a workshop and found yourself worrying whether it will be as good as it could be? Whether you’re preparing your first training session or looking to enhance your facilitation skills, this episode of HR Coffee Time is packed with ideas and resources to help you create training and workshops that are impactful, engaging, and memorable.In this episode, host Fay Wallis reflects on her experience running the first in-person HR Planning Day and shares five brilliant resources that most inspired her when designing the event. You’ll discover practical insights and creative techniques to transform your workshops and training sessions, whether in-person or online.Chapters from This Episode[00:00] Introduction and Overview[03:27] Resource 1: Kirsty Lewis’ online masterclass on workshop design[11:45] Resource 2: The Two-Hour Workshop Blueprint book[22:07] Resource 3: The Flipchart Facebook group[23:37] Resource 4: Neuroscience for Learning and Development book[28:01] Resource 5: The Ten-Minute Trainer book[31:28] ConclusionUseful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingKirsty Lewis’ website: School of FacilitationThe Flipchart Facebook groupThe Essential HR Planner (hardback & digital versions available)Other Relevant HR Coffee Time EpisodesEpisode 110: Why facilitation skills can help your HR career & how to develop them, with Kirsty LewisBook Recommendations From the Episode(Disclosure: book links are affiliate links, which means Fay will earn a small commission from Amazon if you make a purchase through them)The 2-Hour Workshop Blueprint: Design Fast. Deliver Strong. Without Stress, by Leanne HughesNeuroscience for Learning and Development: How to Apply Neuroscience and Psychology for Improved Learning and Training, by Stella CollinsThe Ten-Minute Trainer: 150 Ways to Teach it Quick and Make it Stick, by Sharon L. BowmanRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by a...

As organisations work to create more inclusive workplaces, some aspects of diversity receive more attention than others. Being able to express religious beliefs at work is an area that often remains unexplored despite its significance to many employees. In this episode of HR Coffee Time, host Fay Wallis is joined by Professor Binna Kandola, senior partner and co-founder of Pearn Kandola, to explore why religious expression matters to the people in your workplace and how organisations can better support this.Binna shares insights from his firm's comprehensive research into religion at work, including findings from their largest-ever survey response. He explains the various aspects of religious expression, discusses both challenges and positive developments in workplace inclusion, and offers practical guidance for HR professionals looking to create more inclusive environments.Chapters from This Episode[00:00] Introduction and Overview[02:02] Meet the Expert: Professor Binna Kandola[04:19] Defining Religious Expression at Work[10:03] Why Religious Expression Matters[18:36] Benefits to Organizations[21:01] Key Research Findings[26:49] Examples of Good Practice[31:23] Book Recommendation[33:28] Conclusion and ResourcesUseful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Binna Kandola on LinkedInBinna’s website: Pearn KandolaPearn Kandola’s, “Religion at Work Report”Binna’s podcast, Making the World Fairer (on Apple Podcasts)Binna’s podcast, Making the World Fairer (on Spotify)Other Relevant HR Coffee Time EpisodesCreate an Equitable, Diverse & Inclusive Workplace – Podcast Playlist (on the Bright Sky website)Create an Equitable, Diverse & Inclusive Workplace – Podcast Playlist (on Spotify)Book Recommendation From the Episode(Disclosure: book links are affiliate links which means Fay will earn a small commission from Amazon if you make a purchase through them)‘World Religions: The Great Faiths Explored and Explained’ by John BowkerLooking For the Transcript?You can find the transcript on this page of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. a...